Erik Ribsskog <eribsskog@gmail.com>
RE: Complaint/Fwd: Manage your accounts (Thread:4945716)
Erik Ribsskog <eribsskog@gmail.com> 31. januar 2024 kl. 14:26
Til: Customer Services <Customer_Services2@lowellgroup.co.uk>
Kopi: complaintsresolution@lowellgroup.co.uk, Lowell Norge AS <svc.no.nova@lowell.com>, bank.no@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS <strom.no@lowell.com>, NorgesEnergi <kundeservice@norgesenergi.no>, Lowell Norge – kundesenter <kundesenter.no@lowell.com>, kundeservice@hafslundstrom.no, Bærum Kommune <post@baerum.kommune.no>, LOS Kundesenter <kundesenter@los.no>, Sfovpost <sfovpost@statsforvalteren.no>, “post@sivilombudsmannen.no” <post@sivilombudsmannen.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, LbF Leieboerforeningen <lbf@lbf.no>, post <post@finkn.no>, Akademikerforbundet <post@akademikerforbundet.no>, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse <abuse@telia.com>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, Info <info@tpas.org.uk>, Postmottak ASD <postmottak@asd.dep.no>, Runcorn Office <runcornoffice@taroe.org>, Postkasse <postkasse@datatilsynet.no>, Lisa Eian <eian@eianadvokat.no>, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no, corporationsecretary@ofcom.org.uk, post <post@finanstilsynet.no>, Post <post@brukerklagenemnda.no>, NKOM <firmapost@nkom.no>, Post <post@forbrukerradet.no>
Hi,
my mother (who had gone to mercantile school, like myself) told me in the seventies, that if you wanted to stop a subscribtion, then you just don’t pay the bill.
So I did it like in the 70’s.
Erik Ribsskog
PS.
Also, I think it would have embarrasing to go back to EE.
I really went there to get a pay-as-you-go internet-dongle (like they used to sell) but ended up with a monhtly-plan.
And this was right after I had emigrated from Norway.
So this was while I was still living at Lord Nelson Hotel in Liverpool City Center (like I remember it).
(Before I got the flat in Tuebrook).
ons. 31. jan. 2024 kl. 10:31 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:
Good morning,
Thank you for your email.
Responding to you query
I understand that you believe EE owes you money and not the other way around.
In your email you have stated that you were having issues with your router and the sim stopped work, can you confirm if you ever contacted EE to advise of this and if so what steps were taken to repair this.
I will await your response.
Next Steps
Contact will continue until you get back in touch with us.
Kind regards,
Alex
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Sunday, January 28, 2024 8:56 PM
To: complaintsresolution@lowellgroup.co.uk
Cc: Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge – kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Tr <tr@forbrukertilsynet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk
Subject: Complaint/Fwd: Manage your accounts (Thread:4945716)
Hi,
the way I remember it, EE owes me money (and not the other way around).
I got a monthly wireless broadband-plan, from EE (in Liverpool City Center) in the summer of 2017.
And after a few weeks, the sim-card stopped working.
And that wasn’t the only problem.
I really wanted a USB-dongle (like T-Mobile/EE sold, around 2011).
But they’d stopped selling these.
And instead I had to buy a router.
But the problem was that the router didn’t charge that well.
So sometimes it ran out of power.
And then I couldn’t use the internet, for a number of X hours.
And that’s not really an alternative to ADSL/regular broadband then, I think.
So I got a pay-as-you-go sim-card/router, from Three.
(Since I’m a Norwegian citizen, then I’m not in the electoral-register.
So it’s not easy getting monthly-plans in the UK (for Norwegian citizens).
Even before Brexit this was a problem).
So I just started buying pay-as-you-go-data/gigabytes at Tesco, etc.
For the Three-router.
And I got myself a flat in Tuebrook, in the autumn of 2017.
And the flat was unfurnished.
And I hadn’t brought any furniture etc. with me from Norway.
So I had a lot of other stuff to buy (for the flat).
So I just continued using the Three-router/sim-card/wireless broadband.
And when the EE sim-card stopped working, then I must have stopped the direct debit, by using eighter my RBS internet-bank og Barclays internet-bank.
But this was EE’s own foult, since their stuff didn’t work.
They made the sim-card stop working (the way I remember it).
And their router wasn’t good enough to do with charging (of the built-in battery).
So it was basically rubbish, I’d say.
(And it was also in a funny yellow colour.
So it looked like EE had used a lot of effort into this product.
But it didn’t work properly.
And also they shut down my sim-card, after a few weeks, even if I had gotten money from a property-sale in Norway, some weeks earlier, so it was plenty of money, on both my British bank-accounts)
So this I have to complain about.
Erik Ribsskog
———- Forwarded message ———
Fra: Lowell <noreply@lowellgroup.co.uk>
Date: man. 13. mars 2023 kl. 17:44
Subject: Manage your accounts
To: <eribsskog@gmail.com>
Lowell
Mr Erik Ribsskog
YOUR OUTSTANDING ACCOUNTS
ORIGINAL COMPANY NAME
LOWELL REF
BALANCE
EE Limited
314802737
£38.71
£
£
£
£
£
CKWM3DEF
13/03/2023
Dear Mr Ribsskog
It’s never been easier to manage your account(s)
It only takes a couple of minutes to register to manage your account(s) online.
Visit www.lowell.co.uk today and let us know how much you’ll pay and how often, with an interest-free payment plan. At www.lowell.co.uk you can check your budget, set up a payment plan and keep track of your progress.
It’s never been easier to manage your account(s) online, so take your first step towards a debt-free future today.
www.lowell.co.uk
0333 556 5700
PO Box 13079,
HARLOW, CM20 9TE
Yours sincerely
Robert Taylor
UK Director of Customer Engagement
You may have other accounts that are not included on this email. To review all of your accounts, please call us, or visit www.lowell.co.uk.
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…Helpful, understanding, encouraging and approachable…Went out of their way to help in the best way that suited me and my situation.
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Lowell is a group of leading companies in the debt purchasing business. We are Lowell Financial Ltd (LFL) and we will be supporting you by providing you with enough time and the right options to deal with your debt(s) based on your circumstances. You can manage your account(s) without even picking up the phone by visiting our website at www.lowell.co.uk. You’ll just need your Lowell Reference number(s). If you want to have a chat about your account(s), you can call us on 0333 556 5700.Calls from a landline will be charged at a local rate; mobile charges may vary.
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