Erik Ribsskog <eribsskog@gmail.com>
Bekreftelse på kansellert ordre FK-3800 fra Fjordkraft Mobil Nettbutikk
Erik Ribsskog <eribsskog@gmail.com> 9. desember 2025 kl. 13:10
Til: Fjordkraft kundeservice <kundeservice@fjordkraft.no>
Kopi: PostNord Kundeservice <kundeservice.no@postnord.com>, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, HRW UK <hrwuk@hrw.org>, postmottak@sivilombudet.no, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, post@unio.no, post@hk.no, Post <post@forbrukerradet.no>, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, goa@gjeld.org, Postkasse <postkasse@datatilsynet.no>, post@rettferdnorge.no, newsdesk@independent.co.uk, contactus@amnesty.org, Fjordkraft kundeservice <kundeservice@fjordkraft.no>, presse.no@postnord.com, postmottak@sd.dep.no, hei@elhub.no, nve@nve.no, rme@nve.no, elklage@elklage.no, Forbrukerombudet <postjournal@forbrukerombudet.no>, Forbrukerrådet <epost@forbrukerradet.no>, NKOM <firmapost@nkom.no>, Post <post@brukerklagenemnda.no>
Hei,
det er ikke riktig at jeg har kansellert noen bestilling.
(Som dere skriver).
Det var noe tull med PostNord, som skulle gjennomføre noe 'Bank-ID-tull'.
Selv om jeg var gjennom det flere ganger, i forbindelse med bestillingen.
Så da prøvde jeg et par ganger til (med og uten kredittsperre).
Og da la jeg merke til at Svea sitt interface (som dere bruker) var litt lunefullt, når det gjelder hvilket kontakt/mobil-nummer man har.
(Det som man ønsker å portere til, kommer opp automatisk.
Og det er ofte delvis gjemt, bak '*-symbolet').
Jeg prøver å bytte mobil-leverandør.
Men Lowell har gjort noe tull (må jeg si) sånn at jeg får dårlig kreditt-score.
Og så nekter dere meg å kjøpe mobil-abonnement (selv om dere lot meg kjøpe strøm-abonnement, under pandemien, og etter det, så har ikke jeg hatt noen inkasso-saker, annet enn at Nav betaler mine strøm-regninger for tida (siden at jeg Nav-er) men de glemmer noen ganger å gjøre dette, og da får inkasso-byråer på nakken).
Når det gjelder den første bluetooth-høytaleren som jeg bestilte, så fulgte det med et mobil-abonnement.
Men det ble jeg nekta.
(Av Fjordkraft Mobil).
Men jeg tenkte, at jeg trenger fortsatt mobil-abonnement.
Og det er litt stusselig med Mono-lyd.
Så jeg prøvde å bestille et par ganger til (først med kredrittsperre (som er noe herk og heft) og så uten kredittsperre).
Så jeg har bestilt to mobil-abonnement+høyttaler til.
Jeg tenkte at det kan være greit/kult å ha tre sånne høyttallere.
Men jeg trenger ikke mer enn et mobil-abonnement.
(Jeg ble nektet dette alle de tre gangene jeg prøvde å bestille).
Det er noe nett-troll, som bestiller masse dritt, i mitt navn (eller i tulle-versjoner av mitt navn) på nettet, fra firmaer med dårlige rutiner.
Så derfor har jeg blitt anbefalt å ha på kredittsperre.
Men det noe heft/herk/stress, å drive med.
Det er også sånn, at man må drive å slå denne kredittsperren av og på, hos både Experian og Dun & Bradstreet.
Og man må vente, en halvtime, for at kredittsperre-valget skal aktiveres.
Og så kan man prøve å bestille.
Og så må man skru på kredittsperren igjen (etter å ha prøvd å bestille) både hos Experian og Dun & Bradstreet.
Så jeg driver nok med Bank-ID fra før, om ikke dere skal mase unødvendlig mye om dette.
Dette med Bank-ID er vel noe 'sær-norsk' (eller 'sær-svorsk') som kanskje har tatt av litt mye.
Dette må jeg klage på.
Jeg ønsker svar fra en overordnet om dette.
Skjerpings!
Erik Ribsskog
---------- Forwarded message ---------
Fra: <ikkesvar@fjordkraftmobil.no>
Date: tir. 9. des. 2025 kl. 12:02
Subject: Bekreftelse på kansellert ordre FK-3800 fra Fjordkraft Mobil Nettbutikk
To: <eribsskog@gmail.com>
Takk for din bestilling! Ordren blir nå klargjort.
Ditt ordrenummer er: FK-3800
Vi bekrefter at din ordre har blitt kansellert.
Leveringsinformasjon
Leveringsaddresse Erik Løvenbalk Ribsskog
(Sladdet av johncons-blogg)
(Sladdet av johncons-blogg) Bekkestua
Frakttype PostNord MyPack Collect
Kundeinformasjon Erik Løvenbalk Ribsskog
(Sladdet av johncons-blogg)
eribsskog@gmail.com
Ordreinformasjon
Fakturaadresse Erik Løvenbalk Ribsskog
(Sladdet av johncons-blogg)
(Sladdet av johncons-blogg) Bekkestua
Betalingsvalg Svea Checkout
Fakturareferanse -
Ordredato 08.12.25
Ordrestatus Under behandling
Produkt Antall Pris Totalt
MusicSound Aura 20 Bluetooth høyttaler
Kansellert: Kansellert av kunden
1 799,-
1,- 799,-
1,-
MusicSound Aura 20 Bluetooth høyttaler
Kansellert: Kansellert av kunden
Antall 1
Pris 799,- 1,-
Totalt 799,- 1,-
Abonnement : Fri Data Basis
Kansellert: Kansellert av kunden
Avtaletype : Videreføring av nummer
Etternavn : Ribsskog
By/sted : Bekkestua
Adresse : (Sladdet av johncons-blogg)
Nummer som skal porteres : (Sladdet av johncons-blogg)
Postnummer : (Sladdet av johncons-blogg)
Fornavn : Erik
e-post : eribsskog@gmail.com
Fødselsdato : 1970-07-25
Abonnement : Fri Data Basis
Kansellert: Kansellert av kunden
Avtaletype : Videreføring av nummer
Etternavn Ribsskog
By/sted Bekkestua
Adresse (Sladdet av johncons-blogg)
Nummer som skal porteres (Sladdet av johncons-blogg)
Postnummer (Sladdet av johncons-blogg)
Fornavn Erik
e-post eribsskog@gmail.com
Fødselsdato 1970-07-25
Frakt 39,-
Totalpris (inkl. 25% mva) 39,-
Mva. 7,80
Takk for at du valgte oss!
Har du spørsmål om bestilingen kan du ta kontakt med Fjordkraft Mobil kundeservice på telefon; 55 52 67 00. Vennligst ha ditt ordrenummer klart ved henvendelse.
Fjordkraft Mobil
Folke Bernadottes vei 38, 5147 Fyllingsdalens
Stikkord: Lowell
-
Jeg sendte en e-post til Fjordkraft
-
Jeg sendte en e-post til PostNord
Erik Ribsskog <eribsskog@gmail.com>
RE: [HENVENDELSE:16606643] Fwd: Klage/Fwd: 📦 Pakken avventer id-kontroll
Erik Ribsskog <eribsskog@gmail.com> 8. desember 2025 kl. 10:39
Til: PostNord Kundeservice <kundeservice.no@postnord.com>
Kopi: post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, HRW UK <hrwuk@hrw.org>, postmottak@sivilombudet.no, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, post@unio.no, post@hk.no, Post <post@forbrukerradet.no>, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, goa@gjeld.org, Postkasse <postkasse@datatilsynet.no>, post@rettferdnorge.no, newsdesk@independent.co.uk, contactus@amnesty.org, Fjordkraft kundeservice <kundeservice@fjordkraft.no>, presse.no@postnord.com, postmottak@sd.dep.no, hei@elhub.no, nve@nve.no, rme@nve.no, elklage@elklage.no, Forbrukerombudet <postjournal@forbrukerombudet.no>, Forbrukerrådet <epost@forbrukerradet.no>
Hei,
jeg har en 'dum-telefon' som jeg bruker som 'hoved-telefon'.
Og så har jeg også en smart-telefon.
(Som jeg bruker som kamera, walkman og Ruter-reisekort.
Blant annet).
Jeg er ikke så glad i å portere.
Da jeg jobba som butikksjef på Rimi Langhus (noe jeg gjorde fra våren 2001 til sommeren 2002).
Så dro jeg innom Siba (i Groruddalen) på vei til jobben.
Og så kjøpte jeg en ny Nokia-mobil (med polyfoniske ringetoner, noe som var nytt på den tida).
Men da måtte man portere fra Telenor til Netcom, sa selgeren.
Og det skulle ikke være noe problem, sa selgeren.
Men dette tok et par dager (sånn som jeg husker det).
Og jeg fikk kjeft av Rimi-distriktsjef Anne Kathrine Skodvin.
For hu (eller min assistent Sølvi Berget) hadde prøvd å ringe meg.
Så jeg er ikke så fan av portering.
Så jeg oppga et kontant-kort-nummer.
(Jeg kjøpte en del kontant-kort, da jeg flytta tilbake fra England, i romjula 2017.
For jeg har som nevnt både dum-telefon og smart-telefon.
Og jeg hadde da også en internet-dongle (som jeg hadde kjøpt i England)).
Og så har kanskje Fjordkraft trodd at dette var mitt 'hoved-mobil-nummer'.
(Som jeg ønsket å bruke, til Fjordkraft sitt fri data-abonnement.
Som de nektet meg.
Lowell liker å gi meg betalingsanmerkninger, for noe gjeld, fra 90-tallet.
Som ville blitt kalt foreldet, i andre land).
Det er forresten rart, at dere hos Postnord er så opptatt av hvilket telefon-nummer man har.
I gamle dager, så brydde ikke postvesenet seg om, hvilket telefon-nummer man hadde.
(De brydde seg bare om adressen, og denslags.
For å si det sånn).
Jeg har også gjennomført BankID-identifisering minst en gang, i forbindelse med sjølve bestillingen.
(Sånn som jeg husker det).
Så dette må jeg klage på.
Jeg vil gjerne ha svar fra en overordnet om dette degenererte surret/tullet.
Skjerpings!
Erik Ribsskog
PS.
Jeg synes det blir hippie-aktig, at dere er kjempe-duse, og bare bruker fornavn.
(Og attpåtil i hilsenen).
Dette er noe slags 'forhomsing', at dere (Postnord og Fjordkraft) ikke klarer å gjøre dette på vanlig måte.
Men at man absolutt må ha med en slags homse på et kontaktsenter å gjøre.
For å få den varen man har kjøpt/bestilt.
Skjerpings!
man. 8. des. 2025 kl. 08:25 skrev PostNord Kundeservice <kundeservice.no@postnord.com>:
Hei Erik!
Det stemmer at pakken din fra FJORDKRAFT MOBIL AS krever ID sjekk.
Dette er noe som FJORDKRAFT MOBIL AS har lagt på som en tilleggstjeneste på sendingen.
Dersom du har Postnord Norge appen nedlastet, så skal du få opp en knapp med "Verifiser ID".
Du bare trykker inn på sendingen fra Fjordkraft Mobil, også burde du se muligheten med en gang.
Jeg ser at det lå feil telefon nummer inne på sendingen, i forhold til din kundeprofil - dette er nok årsaken til at knappen ikke har vært i appen din tidligere.
Sjekk appen din nå, så burde du kunne verifisere ID.
Med vennlig hilsen,
Hans
Kundebehandler
Postnord Kundesenter
___________________
Vi leverer.
PostNord leverer løsninger for kommunikasjon, distribusjon, logistikk og e-handel til, fra og innen Norden.
Fra: Erik Ribsskog <eribsskog@gmail.com>
Dato: 5. desember 2025 kl. 19:55:47 CET
Til: Presse <presse.no@postnord.com>
Kopi: post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, HRW UK <hrwuk@hrw.org>, postmottak@sivilombudet.no, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, Phso Enquiries <phso.enquiries@ombudsman.org.uk>,
200018144 <epost@nito.no>, post@unio.no, post@hk.no, Post <post@forbrukerradet.no>, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, goa@gjeld.org, Postkasse <postkasse@datatilsynet.no>,
post@rettferdnorge.no, newsdesk@independent.co.uk, contactus@amnesty.org, Fjordkraft kundeservice <kundeservice@fjordkraft.no>
Emne: Klage/Fwd: 📦 Pakken avventer id-kontroll
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Learn why this is important
Hei,
nå har jeg prøvd både nettstedet og appen, og det kommer ikke opp noe om at man må/kan legitimere seg.
Jeg legitimerte meg også når jeg kjøpte varen (med BankID).
Hva skal dette bety?
Skjerpings!
Erik Ribsskog
PS.
Jeg ble nektet mobilabonnementet som fulgte med.
Det er noen nett-troll som tuller med meg (og bestiller masse dritt i mitt navn) sånn at jeg får dårlig kreditt-score.
Dette må jeg klage på..
Skjerpings!
---------- Forwarded message ---------
Fra: PostNord
<noreply.no@postnord.no>
Date: fre. 5. des. 2025 kl. 18:31
Subject: 📦 Pakken avventer id-kontroll
To: <ERIBSSKOG@gmail.com>
PostNord
Pakken avventer ID-kontroll
Pakke avventer ID-kontroll
Det er en pakke på vei til deg fra FJORDKRAFT MOBIL AS. Avsender krever at du legitimerer deg med BankID før du kan hente den.
Du kan legitimere deg enkelt i PostNord Norge appen eller via
my.postnord.no
Mer
informasjon om pakken
Hilsen PostNord AS
PostNord AS
Alfaset, 3.industrivei 25
0668 Oslo
Følg oss
PostNord på Facebook
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PostNord på LinkedIn
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Jeg sendte enda en e-post til Lowell (i England)
Erik Ribsskog <eribsskog@gmail.com>
Update/Fwd: Token-payments/Fwd: Manage your accounts online
Erik Ribsskog <eribsskog@gmail.com> 2. desember 2025 kl. 07:39
Til: complaintsresolution@lowellgroup.co.uk
Kopi: customer_services@lowellgroup.co.uk, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postmottak@sivilombudet.no, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, post@unio.no, post@hk.no, Post <post@forbrukerradet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, goa@gjeld.org, Postkasse <postkasse@datatilsynet.no>, RBS <DigitalBanking@information.rbs.co.uk>, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>, Q&A <contactus@stepchange.org>, Internethelp <internethelp@barclays.com>, Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>, "complaint.info" <complaint.info@financial-ombudsman.org.uk>, Lowell Norge AS <strom.no@lowell.com>, Lowell Norge AS <svc.no.nova@lowell.com>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, data.access@justice.gov.uk, "emb.london" <emb.london@mfa.no>, post@rettferdnorge.no, derya.incedursun@nordea.no, newsdesk@independent.co.uk, contactus@amnesty.org
Hi,
I've now used PayPal, to send some money, to my RBS-account.
So now I've actually already paid the token-payment for this month.
(See attachment).
And then I thought, that I'm going to send the next token-payment (£1) by the end of next month.
Hope this is alright!
Regards,
Erik Ribsskog
---------- Forwarded message ---------
Fra: Erik Ribsskog <eribsskog@gmail.com>
Date: tir. 2. des. 2025 kl. 01:10
Subject: Token-payments/Fwd: Manage your accounts online
To: <complaintsresolution@lowellgroup.co.uk>
Cc: <customer_services@lowellgroup.co.uk>, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, <postmottak@sivilombudet.no>, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, <report@phishing.gov.uk>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, <post@unio.no>, <post@hk.no>, Post <post@forbrukerradet.no>, inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>, <lisa.eian@elden.no>, Postmottak <postmottak@forbrukertilsynet.no>, <postmottak@dfd.dep.no>, <mail@retshjaelpen.dk>, <h.bleken@haavind.no>, <goa@gjeld.org>, Postkasse <postkasse@datatilsynet.no>, RBS <DigitalBanking@information.rbs.co.uk>, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>, Q&A <contactus@stepchange.org>, Internethelp <internethelp@barclays.com>, Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>, complaint.info <complaint.info@financial-ombudsman.org.uk>, Lowell Norge AS <strom.no@lowell.com>, Lowell Norge AS <svc.no.nova@lowell.com>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, <data.access@justice.gov.uk>, emb.london <emb.london@mfa.no>, <post@rettferdnorge.no>, <derya.incedursun@nordea.no>, <newsdesk@independent.co.uk>, <contactus@amnesty.org>
Hi,
I've now contacted RBS, and I've managed to get the internet-banking up and running again.
But it turns out, I only have 88 pence on my RBS current-account.
(I haven't used this account much, since I moved back to Norway, in 2017).
So if you tell me your account-number, I can pay you 80 pence this month (by 31/12).
And then I can start paying the regular token-payments (£1) next month (by 31/1).
Hope this is ok!
Regards,
Erik Ribsskog
---------- Forwarded message ---------
Fra: Lowell <noreply@lowellgroup.co.uk>
Date: man. 1. des. 2025 kl. 17:55
Subject: Manage your accounts online
To: <eribsskog@gmail.com>
Lowell Logo
Please don’t ignore
this message, we want
to help you
Your Lowell reference number is:
120143797
Hello Mr Erik Ribsskog,
We’ve asked you to contact us about your outstanding account(s) several times, but we haven’t heard anything back. Please don’t ignore this email. We need you to either set up a payment plan online or call us to let us know how you’ll be paying your account(s).
DownArrows
You don’t even have to call us
We appreciate that many people are uncomfortable talking about their money worries over the phone. With Lowell, you don’t need to. You can make payments and set up an affordable interest-free payment plan online.
Set up a payment plan
DownArrows
Our payment plans are affordable and
interest-free
Many of our customers opt to set up an affordable interest-free payment plan. It’s a popular way to pay because it means you can spread your payments over a longer period so you’re not left short every month.
Set up a payment plan
DownArrows
How do I start paying off my Lowell debt?
1. Work out how much you can afford to pay
Use our budget calculator to see how much you can afford to pay.
Budget calculator
2.
Set up your personal interest-free payment plan
You decide how much you can afford then set up your personal payment plan. It really is that simple.
Get started now
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Need help?
Just call 0333 556 5700 to chat through your situation with one of our friendly agents. We’re here to listen, not judge. We promise we’ll try to help you overcome your debt troubles, not add to them.
If you want to see all of your accounts, please visit our app or website.
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StepChange Debt Charity
0800 138 1111
stepchange.org
National Debtline
0808 808 4000
nationaldebtline.org
See what people say about us
It's extremely embarrassing having to deal with debt over the phone. So, I love how you can do this online with Lowell. And easily change payments up or down to suit my situation. Also, I can see everything in one place. A very good service!
Beverley, GB. 20/02/2024
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Her er vedlegget:

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Jeg sendte en e-post til Lowell (i England)
Erik Ribsskog <eribsskog@gmail.com>
Token-payments/Fwd: Manage your accounts online
Erik Ribsskog <eribsskog@gmail.com> 2. desember 2025 kl. 01:10
Til: complaintsresolution@lowellgroup.co.uk
Kopi: customer_services@lowellgroup.co.uk, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postmottak@sivilombudet.no, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, post@unio.no, post@hk.no, Post <post@forbrukerradet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, goa@gjeld.org, Postkasse <postkasse@datatilsynet.no>, RBS <DigitalBanking@information.rbs.co.uk>, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>, Q&A <contactus@stepchange.org>, Internethelp <internethelp@barclays.com>, Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>, "complaint.info" <complaint.info@financial-ombudsman.org.uk>, Lowell Norge AS <strom.no@lowell.com>, Lowell Norge AS <svc.no.nova@lowell.com>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, data.access@justice.gov.uk, "emb.london" <emb.london@mfa.no>, post@rettferdnorge.no, derya.incedursun@nordea.no, newsdesk@independent.co.uk, contactus@amnesty.org
Hi,
I've now contacted RBS, and I've managed to get the internet-banking up and running again.
But it turns out, I only have 88 pence on my RBS current-account.
(I haven't used this account much, since I moved back to Norway, in 2017).
So if you tell me your account-number, I can pay you 80 pence this month (by 31/12).
And then I can start paying the regular token-payments (£1) next month (by 31/1).
Hope this is ok!
Regards,
Erik Ribsskog
---------- Forwarded message ---------
Fra: Lowell <noreply@lowellgroup.co.uk>
Date: man. 1. des. 2025 kl. 17:55
Subject: Manage your accounts online
To: <eribsskog@gmail.com>
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Please don’t ignore
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Your Lowell reference number is:
120143797
Hello Mr Erik Ribsskog,
We’ve asked you to contact us about your outstanding account(s) several times, but we haven’t heard anything back. Please don’t ignore this email. We need you to either set up a payment plan online or call us to let us know how you’ll be paying your account(s).
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It's extremely embarrassing having to deal with debt over the phone. So, I love how you can do this online with Lowell. And easily change payments up or down to suit my situation. Also, I can see everything in one place. A very good service!
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Jeg sendte en e-post til Lowell i England
Erik Ribsskog <eribsskog@gmail.com>
Lowell
Erik Ribsskog <eribsskog@gmail.com> 10. oktober 2025 kl. 16:45
Til: complaintsresolution@lowellgroup.co.uk
Kopi: customer_services@lowellgroup.co.uk, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postmottak@sivilombudet.no, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, post@unio.no, post@hk.no, Post <post@forbrukerradet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, goa@gjeld.org, Postkasse <postkasse@datatilsynet.no>, RBS <DigitalBanking@information.rbs.co.uk>, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>, Q&A <contactus@stepchange.org>, Internethelp <internethelp@barclays.com>, Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>, "complaint.info" <complaint.info@financial-ombudsman.org.uk>, Lowell Norge AS <strom.no@lowell.com>, Lowell Norge AS <svc.no.nova@lowell.com>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, data.access@justice.gov.uk, "emb.london" <emb.london@mfa.no>, post@rettferdnorge.no, derya.incedursun@nordea.no
Hi,
I've now contacted my Norwegian bank (Nordea).
And Josephine there, told me, that it's going to cost me 75 NOK to send a 1 NOK token-payment, to England, each month.
So that's a bit silly, I'd say.
One can buy a bag of groceries almost, for 75 NOK.
So that's a bit silly.
It's like throwing money away.
Or that you work for Nordea.
So I think the Financial Ombudsman could have a look at this.
To hear if they think that a token-payment should that expensive.
So I send a copy-email to them.
Erik Ribsskog
fre. 10. okt. 2025 kl. 11:52 skrev <complaintsresolution@lowellgroup.co.uk>:
Dear Mr Ribsskog
Complaint Reference: 602995
Further to our email dated 25 September 2025; thank you for getting in touch to raise your concerns and for your patience whilst your complaint has been investigated.
My understanding of your complaint
You are unhappy because you are currently not residing in the UK, and you are experiencing difficulties with making payments due to the costs involved. You have brought this issue to attention for escalation to a manager, which has not been addressed.
Findings
At Lowell we take all complaints seriously and every effort is made to ensure that a thorough investigation is undertaken and the right outcome reached.
In order to investigate this complaint, I have reviewed the account and the information we hold.
You currently have one account that we are dealing with.
Lowell Reference
Former Company
Current Balance
120143797
Capital One
£880.58
I am sorry to hear about the issues you are facing with the banks. I understand that we have supplied you with the overseas bank details, and I apologize for the additional costs you are incurring while abroad. Unfortunately, we do not have any alternative options to offer you.
Upon reviewing the email correspondence, I noted that you had requested for this matter to be escalated to a manager for further investigation. However, as communicated on August 28, 2025, the agent is fully equipped to assist you with your request and the related issue, which is why the matter was not escalated. I concur that the appropriate action was taken.
You did send additional emails; however, as they were written in a different language, I was unable to respond. If you have any further concerns or if there is anything we may have missed, please let us know.
Conclusion
Please accept my apologies for any distress these matters may have caused you. I can assure you this would never be our intention. Based on my findings above, I am unable to uphold your complaint.
The Financial Ombudsman Service also provides a dispute resolution service to assist customers who feel their complaint remains unresolved.
You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this email.
If you do not refer your complaint in time, the Ombudsman will only be able to consider your complaint in very limited circumstances, for example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
For more information, the Ombudsman’s consumer leaflet, “your complaint and the ombudsman” can be accessed via the following link: www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm.
Please let us know if you’d like a hard copy of the Financial Ombudsman consumer leaflet sent out by post.
For more information on their services, you can visit their website www.financial-ombudsman.org.uk.
Next Steps
Moving forward, you have confirmed that you currently reside abroad; however, the address we hold on file for you is 41D Osborne Road, Tuebrook, Liverpool, L13 8AS, which is not an overseas address. If this is not the address where you wish to receive correspondence, please let us know so we can update our records. If we do not receive an updated address, we will continue to contact you at the address currently on file.
I have placed your accounts on hold for 30 days to allow you time to contact us and discuss how you would like to proceed with the accounts. Should we not hear from you within this timeframe, we will attempt to contact you to discuss the matter further.
If you’re worried about your debts, you can get free confidential advice from a number of independent organisations including:
www.moneyhelper.org.uk – 0800 138 7777 - government-backed free debt and money advice support and solutions
www.moneywellness.com - 0161 518 8285 - confidential advice and ongoing
support and solutions
Yours sincerely
Ali
Customer Relations Officer
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