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Stikkord: Lowell (i England)

  • Jeg sendte enda en e-post til Lowell (i England)

    Erik Ribsskog <eribsskog@gmail.com>
    Update/Fwd: Token-payments/Fwd: Manage your accounts online
    Erik Ribsskog <eribsskog@gmail.com>	2. desember 2025 kl. 07:39
    Til: complaintsresolution@lowellgroup.co.uk
    Kopi: customer_services@lowellgroup.co.uk, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postmottak@sivilombudet.no, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, post@unio.no, post@hk.no, Post <post@forbrukerradet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, goa@gjeld.org, Postkasse <postkasse@datatilsynet.no>, RBS <DigitalBanking@information.rbs.co.uk>, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>, Q&A <contactus@stepchange.org>, Internethelp <internethelp@barclays.com>, Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>, "complaint.info" <complaint.info@financial-ombudsman.org.uk>, Lowell Norge AS <strom.no@lowell.com>, Lowell Norge AS <svc.no.nova@lowell.com>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, data.access@justice.gov.uk, "emb.london" <emb.london@mfa.no>, post@rettferdnorge.no, derya.incedursun@nordea.no, newsdesk@independent.co.uk, contactus@amnesty.org
    Hi,

    I've now used PayPal, to send some money, to my RBS-account.

    So now I've actually already paid the token-payment for this month.

    (See attachment).

    And then I thought, that I'm going to send the next token-payment (£1) by the end of next month.

    Hope this is alright!

    Regards,

    Erik Ribsskog


    ---------- Forwarded message ---------
    Fra: Erik Ribsskog <eribsskog@gmail.com>
    Date: tir. 2. des. 2025 kl. 01:10
    Subject: Token-payments/Fwd: Manage your accounts online
    To: <complaintsresolution@lowellgroup.co.uk>
    Cc: <customer_services@lowellgroup.co.uk>, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, <postmottak@sivilombudet.no>, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, <report@phishing.gov.uk>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, <post@unio.no>, <post@hk.no>, Post <post@forbrukerradet.no>, inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>, <lisa.eian@elden.no>, Postmottak <postmottak@forbrukertilsynet.no>, <postmottak@dfd.dep.no>, <mail@retshjaelpen.dk>, <h.bleken@haavind.no>, <goa@gjeld.org>, Postkasse <postkasse@datatilsynet.no>, RBS <DigitalBanking@information.rbs.co.uk>, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>, Q&A <contactus@stepchange.org>, Internethelp <internethelp@barclays.com>, Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>, complaint.info <complaint.info@financial-ombudsman.org.uk>, Lowell Norge AS <strom.no@lowell.com>, Lowell Norge AS <svc.no.nova@lowell.com>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, <data.access@justice.gov.uk>, emb.london <emb.london@mfa.no>, <post@rettferdnorge.no>, <derya.incedursun@nordea.no>, <newsdesk@independent.co.uk>, <contactus@amnesty.org>


    Hi,

    I've now contacted RBS, and I've managed to get the internet-banking up and running again.

    But it turns out, I only have 88 pence on my RBS current-account.

    (I haven't used this account much, since I moved back to Norway, in 2017).

    So if you tell me your account-number, I can pay you 80 pence this month (by 31/12).

    And then I can start paying the regular token-payments (£1) next month (by 31/1).

    Hope this is ok!

    Regards,

    Erik Ribsskog


    ---------- Forwarded message ---------
    Fra: Lowell <noreply@lowellgroup.co.uk>
    Date: man. 1. des. 2025 kl. 17:55
    Subject: Manage your accounts online
    To: <eribsskog@gmail.com>


    Lowell Logo
     
     
    Please don’t ignore
    this message, we want
    to help you
    Your Lowell reference number is:
    120143797

    Hello Mr Erik Ribsskog,
    We’ve asked you to contact us about your outstanding account(s) several times, but we haven’t heard anything back. Please don’t ignore this email. We need you to either set up a payment plan online or call us to let us know how you’ll be paying your account(s).
    DownArrows
    You don’t even have to call us
    We appreciate that many people are uncomfortable talking about their money worries over the phone. With Lowell, you don’t need to. You can make payments and set up an affordable interest-free payment plan online.
    Set up a payment plan
    DownArrows
    Our payment plans are affordable and
    interest-free
    Many of our customers opt to set up an affordable interest-free payment plan. It’s a popular way to pay because it means you can spread your payments over a longer period so you’re not left short every month.
    Set up a payment plan
    DownArrows
    How do I start paying off my Lowell debt?
    1.	Work out how much you can afford to pay
    Use our budget calculator to see how much you can afford to pay.
    Budget calculator

    2.	
    Set up your personal interest-free payment plan
    You decide how much you can afford then set up your personal payment plan. It really is that simple.
    Get started now
    DownArrows
    Need help?
    Just call 0333 556 5700 to chat through your situation with one of our friendly agents. We’re here to listen, not judge. We promise we’ll try to help you overcome your debt troubles, not add to them.

    If you want to see all of your accounts, please visit our app or website.
    DownArrows
    Free debt advice and information
    StepChange Debt Charity
    0800 138 1111
    stepchange.org

    National Debtline
    0808 808 4000
    nationaldebtline.org

    See what people say about us
    It's extremely embarrassing having to deal with debt over the phone. So, I love how you can do this online with Lowell. And easily change payments up or down to suit my situation. Also, I can see everything in one place. A very good service!

    Beverley, GB. 20/02/2024
    Trust pilot logo
    Trust pilot five star rating

    We hold this e-mail address on your file and would like to use it to communicate with you. If you are not the person this email was intended for, please let us know and we will update our records.

    Calls from a landline will be charged at a local rate; mobile charges may vary.

    Calls may be recorded for training and monitoring purposes. Lowell Portfolio I Ltd, Company Registration Number 4857418, and Lowell Financial Ltd, Company Registration Number 4558936, are registered in England and Wales. Registered Office: No.1 The Square, Thorpe Park View, Thorpe Park, Leeds, LS15 8GH. Lowell Financial Ltd is authorised and regulated by the Financial Conduct Authority.

    This email is private and confidential and is intended solely for the named recipient of this email. If you have received this email in error, please notify the sender and delete the email from your records. Do not read, copy or disclose its contents to anyone or use it for any purpose. We've taken reasonable precautions to ensure no viruses are present in this email, but we accept no responsibility or liability for any loss or damage arising out of or in connection with this email.

    Lowell Financial Ltd may monitor email traffic data and also the contents of emails for compliance purposes and to protect its business. Our privacy notice at www.lowell.co.uk/our-privacy-promise explains how we use the personal data we collect and how you can exercise your data protection rights. If you would like a copy, please contact us.



    		receipt.png
    114K

    PS.

    Her er vedlegget:

  • Jeg sendte en e-post til Lowell (i England)

    Erik Ribsskog <eribsskog@gmail.com>
    Token-payments/Fwd: Manage your accounts online
    Erik Ribsskog <eribsskog@gmail.com>	2. desember 2025 kl. 01:10
    Til: complaintsresolution@lowellgroup.co.uk
    Kopi: customer_services@lowellgroup.co.uk, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postmottak@sivilombudet.no, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, post@unio.no, post@hk.no, Post <post@forbrukerradet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, goa@gjeld.org, Postkasse <postkasse@datatilsynet.no>, RBS <DigitalBanking@information.rbs.co.uk>, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>, Q&A <contactus@stepchange.org>, Internethelp <internethelp@barclays.com>, Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>, "complaint.info" <complaint.info@financial-ombudsman.org.uk>, Lowell Norge AS <strom.no@lowell.com>, Lowell Norge AS <svc.no.nova@lowell.com>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, data.access@justice.gov.uk, "emb.london" <emb.london@mfa.no>, post@rettferdnorge.no, derya.incedursun@nordea.no, newsdesk@independent.co.uk, contactus@amnesty.org
    Hi,

    I've now contacted RBS, and I've managed to get the internet-banking up and running again.

    But it turns out, I only have 88 pence on my RBS current-account.

    (I haven't used this account much, since I moved back to Norway, in 2017).

    So if you tell me your account-number, I can pay you 80 pence this month (by 31/12).

    And then I can start paying the regular token-payments (£1) next month (by 31/1).

    Hope this is ok!

    Regards,

    Erik Ribsskog


    ---------- Forwarded message ---------
    Fra: Lowell <noreply@lowellgroup.co.uk>
    Date: man. 1. des. 2025 kl. 17:55
    Subject: Manage your accounts online
    To: <eribsskog@gmail.com>


    Lowell Logo
     
     
    Please don’t ignore
    this message, we want
    to help you
    Your Lowell reference number is:
    120143797

    Hello Mr Erik Ribsskog,
    We’ve asked you to contact us about your outstanding account(s) several times, but we haven’t heard anything back. Please don’t ignore this email. We need you to either set up a payment plan online or call us to let us know how you’ll be paying your account(s).
    DownArrows
    You don’t even have to call us
    We appreciate that many people are uncomfortable talking about their money worries over the phone. With Lowell, you don’t need to. You can make payments and set up an affordable interest-free payment plan online.
    Set up a payment plan
    DownArrows
    Our payment plans are affordable and
    interest-free
    Many of our customers opt to set up an affordable interest-free payment plan. It’s a popular way to pay because it means you can spread your payments over a longer period so you’re not left short every month.
    Set up a payment plan
    DownArrows
    How do I start paying off my Lowell debt?
    1.	Work out how much you can afford to pay
    Use our budget calculator to see how much you can afford to pay.
    Budget calculator

    2.	
    Set up your personal interest-free payment plan
    You decide how much you can afford then set up your personal payment plan. It really is that simple.
    Get started now
    DownArrows
    Need help?
    Just call 0333 556 5700 to chat through your situation with one of our friendly agents. We’re here to listen, not judge. We promise we’ll try to help you overcome your debt troubles, not add to them.

    If you want to see all of your accounts, please visit our app or website.
    DownArrows
    Free debt advice and information
    StepChange Debt Charity
    0800 138 1111
    stepchange.org

    National Debtline
    0808 808 4000
    nationaldebtline.org

    See what people say about us
    It's extremely embarrassing having to deal with debt over the phone. So, I love how you can do this online with Lowell. And easily change payments up or down to suit my situation. Also, I can see everything in one place. A very good service!

    Beverley, GB. 20/02/2024
    Trust pilot logo
    Trust pilot five star rating

    We hold this e-mail address on your file and would like to use it to communicate with you. If you are not the person this email was intended for, please let us know and we will update our records.

    Calls from a landline will be charged at a local rate; mobile charges may vary.

    Calls may be recorded for training and monitoring purposes. Lowell Portfolio I Ltd, Company Registration Number 4857418, and Lowell Financial Ltd, Company Registration Number 4558936, are registered in England and Wales. Registered Office: No.1 The Square, Thorpe Park View, Thorpe Park, Leeds, LS15 8GH. Lowell Financial Ltd is authorised and regulated by the Financial Conduct Authority.

    This email is private and confidential and is intended solely for the named recipient of this email. If you have received this email in error, please notify the sender and delete the email from your records. Do not read, copy or disclose its contents to anyone or use it for any purpose. We've taken reasonable precautions to ensure no viruses are present in this email, but we accept no responsibility or liability for any loss or damage arising out of or in connection with this email.

    Lowell Financial Ltd may monitor email traffic data and also the contents of emails for compliance purposes and to protect its business. Our privacy notice at www.lowell.co.uk/our-privacy-promise explains how we use the personal data we collect and how you can exercise your data protection rights. If you would like a copy, please contact us.

  • Jeg sendte en e-post til Lowell i England

    Erik Ribsskog <eribsskog@gmail.com>
    Lowell
    Erik Ribsskog <eribsskog@gmail.com>	10. oktober 2025 kl. 16:45
    Til: complaintsresolution@lowellgroup.co.uk
    Kopi: customer_services@lowellgroup.co.uk, post <post@finkn.no>, Sfovpost <sfovpost@statsforvalteren.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postmottak@sivilombudet.no, Akademikerforbundet <post@akademikerforbundet.no>, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, 200018144 <epost@nito.no>, post@unio.no, post@hk.no, Post <post@forbrukerradet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, goa@gjeld.org, Postkasse <postkasse@datatilsynet.no>, RBS <DigitalBanking@information.rbs.co.uk>, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>, Q&A <contactus@stepchange.org>, Internethelp <internethelp@barclays.com>, Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>, "complaint.info" <complaint.info@financial-ombudsman.org.uk>, Lowell Norge AS <strom.no@lowell.com>, Lowell Norge AS <svc.no.nova@lowell.com>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, data.access@justice.gov.uk, "emb.london" <emb.london@mfa.no>, post@rettferdnorge.no, derya.incedursun@nordea.no
    Hi,

    I've now contacted my Norwegian bank (Nordea).

    And Josephine there, told me, that it's going to cost me 75 NOK to send a 1 NOK token-payment, to England, each month.

    So that's a bit silly, I'd say.

    One can buy a bag of groceries almost, for 75 NOK.

    So that's a bit silly.

    It's like throwing money away.

    Or that you work for Nordea.

    So I think the Financial Ombudsman could have a look at this.

    To hear if they think that a token-payment should that expensive.

    So I send a copy-email to them.

    Erik Ribsskog


    fre. 10. okt. 2025 kl. 11:52 skrev <complaintsresolution@lowellgroup.co.uk>:
    Dear Mr Ribsskog

     

    Complaint Reference: 602995

     

    Further to our email dated 25 September 2025; thank you for getting in touch to raise your concerns and for your patience whilst your complaint has been investigated.

     

    My understanding of your complaint

    You are unhappy because you are currently not residing in the UK, and you are experiencing difficulties with making payments due to the costs involved. You have brought this issue to attention for escalation to a manager, which has not been addressed.

    Findings

    At Lowell we take all complaints seriously and every effort is made to ensure that a thorough investigation is undertaken and the right outcome reached.

     

    In order to investigate this complaint, I have reviewed the account and the information we hold.

     

    You currently have one account that we are dealing with.

     

    Lowell Reference

    Former Company

    Current Balance

    120143797

    Capital One

    £880.58

     

    I am sorry to hear about the issues you are facing with the banks. I understand that we have supplied you with the overseas bank details, and I apologize for the additional costs you are incurring while abroad. Unfortunately, we do not have any alternative options to offer you.

     

    Upon reviewing the email correspondence, I noted that you had requested for this matter to be escalated to a manager for further investigation. However, as communicated on August 28, 2025, the agent is fully equipped to assist you with your request and the related issue, which is why the matter was not escalated. I concur that the appropriate action was taken.

     

    You did send additional emails; however, as they were written in a different language, I was unable to respond. If you have any further concerns or if there is anything we may have missed, please let us know.

     

    Conclusion

    Please accept my apologies for any distress these matters may have caused you. I can assure you this would never be our intention. Based on my findings above, I am unable to uphold your complaint.

     

    The Financial Ombudsman Service also provides a dispute resolution service to assist customers who feel their complaint remains unresolved.

     

    You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this email.

     

    If you do not refer your complaint in time, the Ombudsman will only be able to consider your complaint in very limited circumstances, for example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

     

    For more information, the Ombudsman’s consumer leaflet, “your complaint and the ombudsman” can be accessed via the following link: www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm.

     

    Please let us know if you’d like a hard copy of the Financial Ombudsman consumer leaflet sent out by post.

     

    For more information on their services, you can visit their website www.financial-ombudsman.org.uk.

     

    Next Steps

    Moving forward, you have confirmed that you currently reside abroad; however, the address we hold on file for you is 41D Osborne Road, Tuebrook, Liverpool, L13 8AS, which is not an overseas address. If this is not the address where you wish to receive correspondence, please let us know so we can update our records. If we do not receive an updated address, we will continue to contact you at the address currently on file.

     

    I have placed your accounts on hold for 30 days to allow you time to contact us and discuss how you would like to proceed with the accounts. Should we not hear from you within this timeframe, we will attempt to contact you to discuss the matter further.

     

     

    If you’re worried about your debts, you can get free confidential advice from a number of independent organisations including:

                           

    www.moneyhelper.org.uk – 0800 138 7777 - government-backed free debt and money advice support and solutions

     

    www.moneywellness.com - 0161 518 8285 - confidential advice and ongoing

    support and solutions

     

    Yours sincerely

     

     

    Ali

    Customer Relations Officer





    This email, any attachments and any files transmitted with it are private and confidential and are intended solely for the named recipient of this email. If you are not the named recipient you should not disseminate, distribute, copy or alter this email. If you have received this email in error, please notify the sender and delete the email from your records. Do not read, copy or disclose its contents to anyone or use it for any purpose. Warning: although Lowell Financial Ltd has taken reasonable precautions to ensure no viruses are present in this email, Lowell Financial Ltd. accepts no responsibility or liability for any loss or damage arising out of or in connection with the this email, any of its attachments or any files transmitted with it and it is recommended that you check all emails with an appropriate virus scanner.

    Lowell Financial Ltd may monitor email traffic data and also the contents of emails for compliance purposes and to protect its business. Our privacy notice is available at https://www.lowell.co.uk/our-privacy-promise. This explains what personal data we collect about you and how we use it; it also sets out your rights and how to exercise them. If you would like a copy, please contact us.

    Lowell Financial Ltd. No.1 The Square, Thorpe Park View, Thorpe Park, Leeds, LS15 8GH is a limited company registered in England and Wales under company number 4558936. Lowell Financial Ltd is authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts.

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