Stikkord: Margareth (Fra Scottish Power)

Jeg fikk et ferdig utfylt klageskjema, fra the Energy Ombudsman, i posten i går, som jeg synes så greit ut, så jeg sender det tilbake underskrevet

PS.

Altså, når jeg leser det igjen nå, så ser det litt dumt ut.

For Scottish Power sluttet å svare mine e-poster, først.

Før de satte debt-collectors på meg.

Jeg tror jeg får be de dele det opp i fire klager.

For det her var litt lavmål, synes jeg nå.

Så sånn er det.

Vi får se hva som skjer.

Mvh.

Erik Ribsskog

2. februar 2010

Jeg sendte en formell klage, på Scottish Power, til the Energy Ombudsman

Google Mail – Message from EnSO – Case 540460, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Message from EnSO – Case 540460, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Jan 21, 2010 at 10:08 PM

To:

The Ombudsman <enquiries@energy-ombudsman.org.uk>

Hi,

I'm summarising my complaints against Scottish Power here:

Scottish Power put a debt-company, (CCSG), on my back, even if I had a payment-plan agreed with them.

I first noticed this problem: October/November 2009.

When I complained to Scottish Power: On the phone, to Margareth McWilliams, on 15/12. (I first complained to the Energy Ombudsman, who got Scottish Power to contact me, to exhaust their complaint-procedure).

What I want Scottish Power to do: To get the debt-company, (CCSG), off my back, and pay compensation to me, since that company is annoying, and calls all the time, and write threatening letters.

I thought the meter-reading might have been wrongly registered over the phone, by Scottish Power.

I first noticed this problem: July 2009, when I got a very high electricity-bill, my monthly payment-plan amount increased to £196, which was much more than I consumed of electricity.

When I complained to Scottish Power: By e-mail, 25/7/09.

What I want Scottish Power to do: Investigate if the meter-reading have been wrongly registered by them.

Scottish Power stopped answering my e-mails.

I first noticed this problem: 26/7/09.

What I want Scottish Power to do: To pay compensation to me for this, and to give warnings to their staff, who aren't doing their job.

Scottish Power went back on the agreed £5 a month payment-plan, that I set-up, in cooperation with Manish there, who called me, and customer support, who I refered to his call to. And which CCCS had adviced me to set-up, (a token-payment plan, like they call it, since I'm unemployed, and on a budget), after I switched to E-On, since Scottish Power stopped answering my e-mails, (see complaint number 3, in this e-mail), and Margaret McWilliams wanted me to pay a much higher amount a month, than I can afford, since I'm unemployed.

I first noticed this problem:: 6/1/10.

When I complained to Scottish Power: 6/1/10, to Margareth McWilliams, who didn't want to let me have the token payment arrangment that was initialy set up between Scottish Power and myself, at the end of last year.

What I want Scottish Power to do: To let me go back to the token payment-plan, which I initially agreed with them, (after advice by CCCS), or to delete my debt, to compensate, for the trouble and annoyance, that they have put me through, in connection with the four complaints in this e-mail.

I hope this sounds reasonable, and that I got the complaint right!

Please just contact me, if there is any information, that I forgot to explain enough about!

Yours sincerely,

Erik Ribsskog

On Mon, Jan 11, 2010 at 9:24 AM, The Ombudsman <enquiries@energy-ombudsman.org.uk> wrote:

Please find attached a letter from The Energy Ombudsman.

21. januar 2010

Jeg sendte en ny e-post til the Energy Ombudsman

Google Mail – Ref 540460/Fwd: Update/Fwd: Phone-call just now

Erik Ribsskog

<eribsskog@gmail.com>

Ref 540460/Fwd: Update/Fwd: Phone-call just now

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Jan 6, 2010 at 12:15 PM

To:

enquiries@energy-ombudsman.org.uk

Cc:

"McWilliams, Margaret Rose" <MargaretRose.McWilliams@scottishpower.com>

Hi,

Scottish Power have failed to investigate the problems with the Ombudsman.

About why they have sent a debt-company to annoy me.

About a meter-reading I thought was strange.

About why they stopped answering my phone-calls.

Scottish Power also agreed with me, that I'd pay £5 as a token payment, since I'm unemployed, (Manish there).

But Margareth McWilliams have been calling me a lot of times, and written a lot of correspondance, without actually dealing with the problems I've brought up with the Ombudsman, I'd say.

It also seems to me, that she want's to go back on the £5 payment-plan, that I've previously agreed with Scottish Power, as a temporarely payment-plan, untill I get a job, since I'm on a budget that I've co-operate with the CCCS to set up.

So now McWilliams gives the impression that Scottish Power wants to break this agreement, about the £5 payment-plan.

So this I also want to complain about to the Energy Ombudsman now, since I don't think Scottish Power should break agreements, that's against the law, I'd say.

So I hope you can include my last complaint as well, in my complaint against Scottish Power.

And then I'll wait and hear about the Energy Ombudsmans decision, before I decide if I have to contact the CCCS again, about this.

Hope this is alright!

I'm sending a copy of this e-mail to Margareth McWilliams at Scottish Power, so that she can be updated about how I'm going forward with the payment-plan issue.

That is that I first bring up the payment-plan issue with the Energy Ombudsman, (and not with the CCCS first, like I said on the phone to McWilliams earlier today. She's calling all the time, but like I said when she called today, I think it's better to have things like this in writing).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Jan 6, 2010 at 11:59 AM
Subject: Update/Fwd: Phone-call just now
To: MargaretRose.McWilliams@scottishpower.com

Hi again,

I mean I'll take the payment-plan with CCCS.

And the other, about the anoying debt-company, the strange or 'strange' meter-reading, and that your customer-support stopped answering my e-mails, that I'll take with the Energy Ombudsman, I thought.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Jan 6, 2010 at 11:50 AM
Subject: Re: Phone-call just now
To: "McWilliams, Margaret Rose" <MargaretRose.McWilliams@scottishpower.com>

Hi,

this with the payment-plan, I look at as a CCCP-case.

The problems with the debt-company and the strange or 'strange' meter-reading I look at as an Energy Ombudsman-case.

I'll contact the Energy Ombudsman again about the two latest issues.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Wed, Jan 6, 2010 at 9:10 AM, McWilliams, Margaret Rose <MargaretRose.McWilliams@scottishpower.com> wrote:

Dear

Mr Ribsskog

Thank

you for your e-mail and for taking the time to talk to me on the

phone.

I am

unable to accept your initial offer of £5.00 per month or most recent offer of

£1.00 per month (as it would take 882 months or 73 years to clear the balance on

your account. I am sure you understand that this is not

acceptable. I am very sorry that we have been unable to

resolve this matter to your satisfaction. Regrettably, we have now exhausted our

internal complaints process and unless you are prepared to clear the balance on

your account in full, or alternatively set up a payment plan to clear the

balance of £882.83 over 2 years by paying £36.78 per month by Direct Debit, this

letter constitutes a deadlock situation.

As a member of the Energy Ombudsman,

ScottishPower has to inform you of this independent body set up to resolve

sales, billing and transfer issues between customers and energy suppliers. This

service is free to customers. Details of how to contact them can be found or on

our website within the "Making a Complaint" section. I have also arranged for an

Ombudsman booklet to be sent to you in the post today.

Remedies that the Ombudsman can award

include an apology, an explanation, a requirement on the supplier to take

remedial action or, in appropriate circumstances, compensation. The Ombudsman's

decision will be binding on us as your supplier, but you are free to choose

whether or not to accept the decision.

I shall keep your complaint

open for a further 10 working days from the date of this letter. If I do not

hear from you or the Ombudsman within that time, I will close your

complaint and normal follow up action will

resume.

Kind regards

Margaret Rose

McWilliams (nee MacInnes)
Senior

Complaints Advisor
Director's Support

Team
Tel: 0141 568 6084 (850 6084 Int)

e-mail: margaretrose.mcwilliams@scottishpower.com

—–Original Message—–
From: Erik Ribsskog

[mailto:eribsskog@gmail.com]
Sent: 05 January 2010

16:22
To: McWilliams, Margaret Rose
Subject: Phone-call

just now

Hi,

I'm refering to our phone-call just now, where I said I'd call the

CCCS again.

On second thought, I don't think there's any use in me contacting the

CCCS again, because they'll just tell me that same advice.

And that is to offer you a token-payment payment plan of £1 a month

until I get a new job and a higher income.

So that's my offer for now, unfortunatly.

Yours sincerely,

Erik

Ribsskog

************************************************************************

This e-mail is intended solely for the person or organisation to which

it is addressed. It may contain privileged and confidential information.

If you are not the intended recipient, you are prohibited from copying,

disclosing or distributing this e-mail or its contents (as it may be

unlawful for you to do so) or taking any action in reliance on it.

If you receive this e-mail by mistake, please delete it then advise the

sender immediately by reply e-mail to MargaretRose.McWilliams@scottishpower.com.

Without prejudice to the above prohibition on unauthorised copying and

disclosure of this e-mail or its contents, it is your responsibility to

ensure that any onward transmission, opening or use of this message and

any attachments will not adversely affect your or the onward recipients'

systems or data. Please carry out such virus and other such checks as

you consider appropriate.

An e-mail reply to this address may be subject to monitoring for

operational reasons or lawful business practices.

This e-mail is issued by a Scottish Power Group Company. In sending this e-mail the sender

cannot be deemed to have specified authority and the contents of the e-mail

will have no contractual effect unless (in either case) it is otherwise agreed

between that Scottish Power Group company and the recipient.

The ScottishPower Group companies include, among others:

Scottish Power Limited, company number SC193794; Scottish Power UK Holdings

Limited, company number SC232909; Scottish Power UK plc, company number

SC117120; ScottishPower Generation Limited, company number SC189124;

ScottishPower Energy Retail Limited, company number SC190287;

ScottishPower Energy Management Limited, company number SC215843;

ScottishPower Energy Management (Agency) Limited, company number SC222524;

SP Dataserve Limited, company number SC215842. All of which companies are

registered in Scotland and have their registered offices at 1 Atlantic Quay,

Glasgow G2 8SP, UK.

6. januar 2010

Jeg sendte en ny e-post til Scottish Power

Google Mail – Update/Fwd: Phone-call just now

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: Phone-call just now

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Jan 6, 2010 at 11:59 AM

To:

MargaretRose.McWilliams@scottishpower.com

Hi again,

I mean I'll take the payment-plan with CCCS.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Jan 6, 2010 at 11:50 AM
Subject: Re: Phone-call just now
To: "McWilliams, Margaret Rose" <MargaretRose.McWilliams@scottishpower.com>

Hi,

this with the payment-plan, I look at as a CCCP-case.

The problems with the debt-company and the strange or 'strange' meter-reading I look at as an Energy Ombudsman-case.

I'll contact the Energy Ombudsman again about the two latest issues.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Wed, Jan 6, 2010 at 9:10 AM, McWilliams, Margaret Rose <MargaretRose.McWilliams@scottishpower.com> wrote:

Dear

Mr Ribsskog

Thank

you for your e-mail and for taking the time to talk to me on the

phone.

I am

unable to accept your initial offer of £5.00 per month or most recent offer of

£1.00 per month (as it would take 882 months or 73 years to clear the balance on

your account. I am sure you understand that this is not

acceptable. I am very sorry that we have been unable to

resolve this matter to your satisfaction. Regrettably, we have now exhausted our

internal complaints process and unless you are prepared to clear the balance on

your account in full, or alternatively set up a payment plan to clear the

balance of £882.83 over 2 years by paying £36.78 per month by Direct Debit, this

letter constitutes a deadlock situation.

As a member of the Energy Ombudsman,

ScottishPower has to inform you of this independent body set up to resolve

sales, billing and transfer issues between customers and energy suppliers. This

service is free to customers. Details of how to contact them can be found or on

our website within the "Making a Complaint" section. I have also arranged for an

Ombudsman booklet to be sent to you in the post today.

Remedies that the Ombudsman can award

include an apology, an explanation, a requirement on the supplier to take

remedial action or, in appropriate circumstances, compensation. The Ombudsman's

decision will be binding on us as your supplier, but you are free to choose

whether or not to accept the decision.

I shall keep your complaint

open for a further 10 working days from the date of this letter. If I do not

hear from you or the Ombudsman within that time, I will close your

complaint and normal follow up action will

resume.

Kind regards

Margaret Rose

McWilliams (nee MacInnes)
Senior

Complaints Advisor
Director's Support

Team
Tel: 0141 568 6084 (850 6084 Int)

e-mail: margaretrose.mcwilliams@scottishpower.com

—–Original Message—–
From: Erik Ribsskog

[mailto:eribsskog@gmail.com]
Sent: 05 January 2010

16:22
To: McWilliams, Margaret Rose
Subject: Phone-call

just now

Hi,

I'm refering to our phone-call just now, where I said I'd call the

CCCS again.

On second thought, I don't think there's any use in me contacting the

CCCS again, because they'll just tell me that same advice.

And that is to offer you a token-payment payment plan of £1 a month

until I get a new job and a higher income.

So that's my offer for now, unfortunatly.

Yours sincerely,

Erik

Ribsskog

************************************************************************

This e-mail is intended solely for the person or organisation to which

it is addressed. It may contain privileged and confidential information.

If you are not the intended recipient, you are prohibited from copying,

disclosing or distributing this e-mail or its contents (as it may be

unlawful for you to do so) or taking any action in reliance on it.

If you receive this e-mail by mistake, please delete it then advise the

sender immediately by reply e-mail to MargaretRose.McWilliams@scottishpower.com.

Without prejudice to the above prohibition on unauthorised copying and

disclosure of this e-mail or its contents, it is your responsibility to

ensure that any onward transmission, opening or use of this message and

any attachments will not adversely affect your or the onward recipients'

systems or data. Please carry out such virus and other such checks as

you consider appropriate.

An e-mail reply to this address may be subject to monitoring for

operational reasons or lawful business practices.

This e-mail is issued by a Scottish Power Group Company. In sending this e-mail the sender

cannot be deemed to have specified authority and the contents of the e-mail

will have no contractual effect unless (in either case) it is otherwise agreed

between that Scottish Power Group company and the recipient.

The ScottishPower Group companies include, among others:

Scottish Power Limited, company number SC193794; Scottish Power UK Holdings

Limited, company number SC232909; Scottish Power UK plc, company number

SC117120; ScottishPower Generation Limited, company number SC189124;

ScottishPower Energy Retail Limited, company number SC190287;

ScottishPower Energy Management Limited, company number SC215843;

ScottishPower Energy Management (Agency) Limited, company number SC222524;

SP Dataserve Limited, company number SC215842. All of which companies are

registered in Scotland and have their registered offices at 1 Atlantic Quay,

Glasgow G2 8SP, UK.

6. januar 2010

Jeg sendte en ny e-post til Scottish Power

Google Mail – Phone-call just now

Erik Ribsskog

<eribsskog@gmail.com>

Phone-call just now

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Jan 5, 2010 at 4:21 PM

To:

MargaretRose.McWilliams@scottishpower.com

Hi,

I'm refering to our phone-call just now, where I said I'd call the CCCS again.

On second thought, I don't think there's any use in me contacting the CCCS again, because they'll just tell me that same advice.

And that is to offer you a token-payment payment plan of £1 a month until I get a new job and a higher income.

So that's my offer for now, unfortunatly.

Yours sincerely,

Erik Ribsskog

5. januar 2010

Jeg sendte en ny e-post til Scottish Power

Google Mail – ScottishPower

Erik Ribsskog

<eribsskog@gmail.com>

ScottishPower

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Dec 30, 2009 at 8:04 PM

To:

"McWilliams, Margaret Rose" <MargaretRose.McWilliams@scottishpower.com>

Hi,

thank you very much for your e-mail!

I've been unemployed, since November of last year, you see.

(Even if I have a two year university-level degree, in information technology, from Norway, and ten years experience from management.

But it's the finance-crisis, I guess.

Something like this, I don't even get to interviews, maybe since I'm from Norway).

So I couldn't pay £196 a month, and when I didn't get any answer e-mail from your customer-support, then I switched to E-On, some moths ago.

And I pay £53 a month to them now, since that's what I can afford, since I'm on a budget, since I'm unemployed.

I've called the CCCS, (who I have set up a budget with, with advice from them), and they advice me to priorotise electricity, water, phone and council-tax.

Since my new electricity-supplier is E-On, then the CCCS advised me to priorotise them.

And to send to Scottish Power a token-payment, each month, untill I get a new job.

(Which should be well within my reach, since I have a good education and have long experience from management etc).

That's why I've called Scottish Power, and offered to pay a token payment each month, untill I get a job, and then increase the payment.

But, a company called CCR, I think, says they are operating on behalf of you, and want to send people to my building, even if I tell them I've contacted you, the CCCS and the Energy Ombudsman.

Since I have in October I think, set up a five pounds token-payment arrangement, with Manice, I think his name was, who called me from Scottish Power.

Still, the credit-company is contacting me regurarly.

So that's why I contacted the Energy Ombudsman.

Also since I thought it was strange to increase the payments from £27 to £196 almost overnight.

I think you should have made meter-redings more often.

I'm from Norway, so I didn't know how to read the meter, at first, (but I've learned now).

Maybe your customer service representatives should be a bit more pacient with the foreign customers, like me, and explain them how to take the readings?

Anyway, I've ordered a gadget from E-ON now, which will show how much power I use, in pounds and pence.

So then I can save more on the electricity.

And it's not that easy for me to save eighter, since I'm unemployed, but I work with getting myself a new job, every day, so I hope to get a new job, matching my qualifications soon.

I also have an inheritance, from my grandmother, Ingeborg Ribsskog born Heegaard, from Denmark, coming up.

She died this summer, but my relatives in Norway, don't contact me, and they don't send me my important documents I have in Norway, and don't send me my money after my grandmother, so my relatives don't act like my relatives, at all, I'd say, so it isn't like I have a big family in Norway who could help me out.

I bought a book with Scottish castles in it actually, in the 'antikvariat', and sent to my grandmoter, Ingeborg, in 2008, from here in Liverpool, and that book she liked she said.

So it isn't to be unkind against Scottish Power, but I haven't got any money you see, since I'm unemployed, and my relatives in Norway are messing with me.

But the CCCS advices me to offer you a token payment payment-plan, untill I get a job, so I hope this is alright with you.

Thanks again for your correspondence, and sorry about the problems with this!

Yours sincerely,

Erik Ribsskog

On Wed, Dec 30, 2009 at 10:43 AM, McWilliams, Margaret Rose <MargaretRose.McWilliams@scottishpower.com> wrote:

<<2827545 Ribsskog MM.doc>>

<<2827545 Ribsskog.1 MM.xls>>

Kind regards

Margaret Rose McWilliams (nee MacInnes)

Senior Complaints Advisor

Director's Support Team

Tel: 0141 568 6084 (850 6084 Internal)

e-mail: margaretrose.mcwilliams@scottishpower.com

************************************************************************

This e-mail is intended solely for the person or organisation to which

it is addressed. It may contain privileged and confidential information.

If you are not the intended recipient, you are prohibited from copying,

disclosing or distributing this e-mail or its contents (as it may be

unlawful for you to do so) or taking any action in reliance on it.

If you receive this e-mail by mistake, please delete it then advise the

sender immediately by reply e-mail to MargaretRose.McWilliams@scottishpower.com.

Without prejudice to the above prohibition on unauthorised copying and

disclosure of this e-mail or its contents, it is your responsibility to

ensure that any onward transmission, opening or use of this message and

any attachments will not adversely affect your or the onward recipients'

systems or data. Please carry out such virus and other such checks as

you consider appropriate.

An e-mail reply to this address may be subject to monitoring for

operational reasons or lawful business practices.

This e-mail is issued by a Scottish Power Group Company. In sending this e-mail the sender

cannot be deemed to have specified authority and the contents of the e-mail

will have no contractual effect unless (in either case) it is otherwise agreed

between that Scottish Power Group company and the recipient.

The ScottishPower Group companies include, among others:

Scottish Power Limited, company number SC193794; Scottish Power UK Holdings

Limited, company number SC232909; Scottish Power UK plc, company number

SC117120; ScottishPower Generation Limited, company number SC189124;

ScottishPower Energy Retail Limited, company number SC190287;

ScottishPower Energy Management Limited, company number SC215843;

ScottishPower Energy Management (Agency) Limited, company number SC222524;

SP Dataserve Limited, company number SC215842. All of which companies are

registered in Scotland and have their registered offices at 1 Atlantic Quay,

Glasgow G2 8SP, UK.

30. desember 2009

Idag, var det vel, ble jeg vekket av en telefon fra Scottish Power, og jeg fikk også en e-post fra dem i dag

Google Mail – ScottishPower

Erik Ribsskog

<eribsskog@gmail.com>

ScottishPower

McWilliams, Margaret Rose

<MargaretRose.McWilliams@scottishpower.com>

Wed, Dec 30, 2009 at 10:43 AM

To:

eribsskog@gmail.com

<<2827545 Ribsskog MM.doc>>

<<2827545 Ribsskog.1 MM.xls>>

Kind regards

Margaret Rose McWilliams (nee MacInnes)

Senior Complaints Advisor

Director’s Support Team

Tel: 0141 568 6084 (850 6084 Internal)

e-mail: margaretrose.mcwilliams@scottishpower.com

************************************************************************

This e-mail is intended solely for the person or organisation to which

it is addressed. It may contain privileged and confidential information.

If you are not the intended recipient, you are prohibited from copying,

disclosing or distributing this e-mail or its contents (as it may be

unlawful for you to do so) or taking any action in reliance on it.

If you receive this e-mail by mistake, please delete it then advise the

sender immediately by reply e-mail to MargaretRose.McWilliams@scottishpower.com.

Without prejudice to the above prohibition on unauthorised copying and

disclosure of this e-mail or its contents, it is your responsibility to

ensure that any onward transmission, opening or use of this message and

any attachments will not adversely affect your or the onward recipients’

systems or data. Please carry out such virus and other such checks as

you consider appropriate.

An e-mail reply to this address may be subject to monitoring for

operational reasons or lawful business practices.

This e-mail is issued by a Scottish Power Group Company. In sending this e-mail the sender

cannot be deemed to have specified authority and the contents of the e-mail

will have no contractual effect unless (in either case) it is otherwise agreed

between that Scottish Power Group company and the recipient.

The ScottishPower Group companies include, among others:

Scottish Power Limited, company number SC193794; Scottish Power UK Holdings

Limited, company number SC232909; Scottish Power UK plc, company number

SC117120; ScottishPower Generation Limited, company number SC189124;

ScottishPower Energy Retail Limited, company number SC190287;

ScottishPower Energy Management Limited, company number SC215843;

ScottishPower Energy Management (Agency) Limited, company number SC222524;

SP Dataserve Limited, company number SC215842. All of which companies are

registered in Scotland and have their registered offices at 1 Atlantic Quay,

Glasgow G2 8SP, UK.

2 attachments

2827545 Ribsskog MM.doc
24K

2827545 Ribsskog.1 MM.xls
15K

PS.

Her er brevet som fulgte med:

SUMMARY of ACCOUNT

Pre-payment meter removed on 07-05-08.

The first bill issued after the pre-payment meter was removed, showed balance of £53.26 (this bill was estimated and it was issued on 11-08-08, it was for the period 24-04-08 to 11-08-08).

You called us on 11-11-08, you advised that you had just finished work and you had no money to pay the bill, however you advised that you would pay it as soon as you got a job – you were unable to provide readings from your meter at this time.

The bill for £53.26 was cancelled and replaced with an accurate bill for the period 24-04-08 until the date your pre-payment meter was removed on 07-05-08. This bill showed a credit balance of £139.75, and it was sent to you on 11-12-08.

Your next bill was sent to you on 15-12-08 and it was for the period 08-05-08 to 14-12-08. The balance on this bill was £71.50, however this bill was an estimated bill. You called us on 22-12-08 about the bill for £71.50 – you advised that you could not afford to pay this bill and would call us back on payday. You did not dispute the estimated readings we used and you did not provide accurate readings. We agreed that we could set up a direct debit for you if you could pay at least 25% of the bill, however you were unable to make the 25% payment at that time.

Despite our conversation of 22-12-08, you called again on 23-12-08 and paid £18.00 (which was approximately 25% of the balance), this was the only payment made to your account between May 2008 and January 2009. As you paid 25% of the balance, we agreed to set up a direct debit for you for £27.00 per month, commencing 27-01-09. You did not provide accurate meter readings.

Because you paid by direct debit, your next statement was not issued until July 2009.

The statement we issued in July 2009 was calculated using accurate meter readings and despite your payments of £27 in January, February, March, April, May and June, there was a debt of £850.17 on your account. Because of this debt, we increased your monthly payment to £196.00 from 27-08-09 (please note we took a payment of £27 as normal in July).

When we tried to take the payment of £196.00 in August, it was returned unpaid and your bank advised that you cancelled the Direct Debit. Since your payment of £27 in July, you have only made 3 payments of £5.00 to your account, in September, October and November. Your supply left us on 07-09-09 and the balance due on your account is £882.83. Please note that the readings used to close your account on 07-09-09 were accurate readings provided by your new supplier.

PS 2.

Her er et skjema, (over strømforbruk), som også fulgte med e-posten:

30. desember 2009

Scottish Power ringte

Nå ringte ei dame som het Margareth McWillams, fra Scottish Power.

Om klagen min på dem da.

Og hun spurte om jeg hadde gass i leiligheten, (noe jeg ikke hadde da).

Men jeg forklarte at varmtvannsberederen ikke hadde virket fra 2007 til nå rundt september, i år, pga. problemer med husverten.

(Så jeg har ikke brukt så mye strøm til oppvarming av vann akkurat, bortsett fra i dusjen, som har egen oppvarming).

Så måtte jeg si hva strømmåleren stod på da.

Så sånn var det.

Bare noe jeg tenkte jeg kunne skrive om, siden jeg hadde begynt å skrive om denne klagen.

Så vi får se hva som skjer.

Vi får se.

Mvh.

Erik Ribsskog

15. desember 2009