johncons

Stikkord: Marybone Healt Centre

  • Jeg sendte en e-post til the Parliamentary and Health Service Ombudsman

    Erik Ribsskog

    Update/Fwd: Marybone Healt Clinic in Liverpool

    Erik Ribsskog  21. juni 2017 kl. 07:19

    Til: Phso Enquiries


    Kopi: Vernepliktsverkets kontaktsenter ved Wenche Molstad


    Hi,

    to do with this complaint, I’ve just found out, (on Berger Museum’s website).

    That my father, went in the same class, at school, as two Bullen-girls.

    A Bullen-family moved from the UK, to Norway, more than a hundred years ago, to work, for Mr. Jebsen’s textile-factory, in Berger, (close to Drammen).

    And also the manager, of Marybone Healt Clinic, had the last-name Bullen.

    So he could have been ‘run’, from Norway, (from eighter my father, (who let me live alone, since I was nine years old), or the Bullen-family), I guess.

    So this case, I now wondered, if you could please have a second look at.

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: 2010-08-27 11:25 GMT+02:00
    Subject: Marybone Healt Clinic in Liverpool
    To: Phso.Enquiries@ombudsman.org.uk
    Cc: vpv.kontakt@mil.no

    Hi,

    I’ve had a complaint against them, that has been delayed, due to that Icas didn’t send the Information Pack.
    Now, that complaint has closed at the health clinic, many months ago.
    I didn’t like the doctor there, who said that my frost-bite, on my ear, (that I got during my conscription service, in the army, in Norway), was from a fight, since he said that was most common in the UK.
    (And he didn’t want to write a statement, to the army in Norway, about that I had an injury on my ear.

    To do with a complaint-case I have against the army in Norway).
    And there were also more problems that I don’t remember the details about now.

    But, could you please just un-register me.

    So that I’m not with Marybone Health Clinic, any more.

    Since I didn’t like the staff there.
    If that’s possible.
    Thank you very much for your help in advance!
    Best regards,

    Erik Ribsskog
    PS.

    I send a copy to the Army in Norway, since I’ve promissed them to send a statement.

    But when I hear back from you, then I can switch to a new Health Centre per haps, and try to get a statement there.

    Hope this is alright!
  • Jeg fikk en e-post fra the Health Service Ombudsman







    Gmail – (no subject)







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    (no subject)





    Phso Enquiries

    <Phso.Enquiries@ombudsman.org.uk>





    Mon, Sep 6, 2010 at 3:25 PM





    To:

    "eribsskog@gmail.com" <eribsskog@gmail.com>




    Dear Mr Ribsskog

    Our Ref: EN-70818 (please quote this reference in all

    correspondence concerning this matter)

    Thank you for your email of 27 August to the

    Health Service Ombudsman. You ask whether we can de-register you

    from Marybone Health Clinic.

    The Ombudsman’s role is to look into complaints about poor

    treatment or service provided by the NHS. However, she is independent from the

    NHS and plays no part in it's day to day running, and is not able to assist you

    in the way you ask.

    However, from enquiries made to NHS Liverpool I understand

    that you can contact PALS at the following email address or telephone number and

    they will be able to arrange to de-register you from Marybone Health

    Clinic
    .

    Freephone: 0800 073

    1106

    I hope I have understood your

    email correctly and if you need any more help please do not hesitate to

    contact me


    Yours sincerely

    Geeta Patel

    Customer Services

    Officer

    Parliamentary and Health Service Ombudsman

    24th Floor

    Millbank Tower

    Millbank

    London

    SW1P 4QP

    Telephone: 0345 015

    4033

    The original of this email was scanned for viruses by Government Secure Intranet virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.

    On leaving the GSI this email was certified virus free.

    All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.

    The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk






  • Jeg fikk en e-post fra the Health Ombudsman







    Google Mail – RE: 70818: Update/Fwd: Complaint to Health Service Ombudsman







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    RE: 70818: Update/Fwd: Complaint to Health Service Ombudsman





    Phso Enquiries

    <Phso.Enquiries@ombudsman.org.uk>





    Wed, Feb 3, 2010 at 5:00 PM





    To:

    "eribsskog@gmail.com" <eribsskog@gmail.com>





    Dear Mr Ribsskog

    Our Ref: EN-70818 (please quote this

    reference in all correspondence concerning this matter)

    Thank you for your emails

    of 5 and 19 January 2010 to the Health Service

    Ombudsman, providing an update to your complaint and attaching letters from

    Marybone Health Centre (the Centre) and Liverpool PCT (the PCT).

    You explain that the Centre has invited you to attend

    a meeting to try to resolve your complaint, but it would feel awkward for

    you to attend a meeting and you would prefer the Centre to respond to your

    complaint in writing. While meetings can be a useful way to resolve

    complaints, it is open to you to explain your reasons for not wanting to

    attend a meeting and to ask the Centre to correspond with you in writing to try

    to resolve your complaint. Alternatively, you could ask for help from your

    regional Independent Complaints Advocacy Service (ICAS) office. My email below

    dated 13 November 2009 gives details about ICAS. It may

    be that an ICAS advocate can
    attend the meeting with you, which may subsequently make a meeting feel less awkward

    for you.


    I also note that the PCT has offered for you to make your complaint

    to them so they can handle it rather than the Centre. This is another way

    forward and if you find this more suitable you should let the PCT know by

    contacting their Customer Service Department. I note that they have provided you with their

    contact details.

    Please contact me if you have any questions.

    Yours sincerely

    Daniel Wallis

    Customer Services Officer

    Parliamentary and Health Service Ombudsman

    24th Floor

    Millbank Tower

    Millbank

    London

    SW1P 4QP

    Telephone: 0345 015

    4033


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 January 2010 17:23
    To: Phso

    Enquiries
    Subject: Update/Fwd: Complaint to Health Service

    Ombudsman

    Hi,

    I received a new letter from Marybone Health Centre today, so I enclose

    this letter as an update.

    Hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date:

    Tue, Jan 5, 2010 at 12:35 PM
    Subject: Re: Complaint to Health Service

    Ombudsman
    To: Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>

    Hi,

    thank you for your e-mail!

    I sent a letter to the Health Center, on 13/12, and received an

    answering-letter on 18/12, (which I attach to this e-mail).

    It says in the letter, from the Practice Manager, that the Health

    Center wants me to meet a doctor there, and not the Practice Manager, for a

    meeting.

    But I don't really like the Health Center, any longer, unfortunatly, since

    I didn't like the nurse or the doctor.

    Do I have to go to the meeting, or can I ask the Health Center if they can

    deal with the complaint in writing?

    When I think about it, it just seems a bit awkward, to me, to go back

    to Health Centre, so I would have thought it was better to deal with it in

    writing.

    Do you think this is possible to achieve, that the complaint is being

    dealt with in writing?

    I don't mean to be inpolite, or anything, but I'm more comforable with

    dealing with the complaint in writing, also since English isn't my first

    language, and I think that if the complaint is being dealt with in writing then

    it's easier to avoid, that people try tricks etc., in meetings, since summaries

    aren't always written and aren't always accurate etc.

    So I was just wondering if you think it's possible to deal with complaints

    like this in writing, without me having to go to the Health Centre for a

    complaint-meeting, since I think it's a bit awkward now, going there, after how

    the nurse and the doctor were there, the last time I went there.

    Thank you very much in advance for your reply!

    Yours sincerely,

    Erik Ribsskog

    On Fri, Nov 13, 2009 at 9:05 AM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

    Dear

    Mr Ribsskog

    Our

    Ref: EN-70818 (please quote this reference in all correspondence

    concerning this matter)

    Thank

    you for your emails of 16 and 22 October 2009

    to the Health Service Ombudsman about two

    GP practices. You

    do not know the name of one of the practices, but name the other practice as

    Marybone Health Centre.

    The

    Ombudsman’s role is to look into complaints about poor treatment or service

    provided by the NHS.

    The

    Ombudsman usually deals with complaints after the local NHS complaints

    procedure has been completed. From the emails you have sent,

    it seems you still need to complete this process. If you

    wish to continue with your complaint, you should first write to the

    Practice Manager of the

    GP practices and ask them to resolve it.

    If,

    receiving the final response from the practices you remain

    unhappy, it is then open to you to re-approach the Ombudsman. You will need to

    explain specifically what was wrong with their response to your

    complaint and to state what you want the Ombudsman to do. At that point we

    will look at your complaint carefully to decide if we can help. There is no

    automatic right to an investigation by the Ombudsman; there has to be a good

    reason for her to investigate a complaint.

    You should send us copies of any relevant correspondence

    and papers which you have. We will also need written permission to obtain any

    papers and records connected to the complaint, and to know whether legal

    action is being taken about it (as that may prevent the Ombudsman from looking

    at the complaint).

    If you need direct help or advice in making a complaint,

    you should contact your regional Independent Complaints Advocacy Service

    (ICAS) office. You can find their details from the following

    link:

    http://www.carersfederation.co.uk/what-we-do/icas/office_results.php?region=north_west

    ICAS is a voluntary organisation providing independent

    advocacy to people making complaints under the NHS complaints

    procedure.

    I note that part of your complaint is about not being

    allowed to register with a GP practice. You may find the following link

    helpful that explains about registering with GP

    practices:

    http://www.nhs.uk/chq/Pages/1095.aspx?CategoryID=68&SubCategoryID=158

    Please contact me if you have any

    questions.

    Yours

    sincerely

    Daniel Wallis

    Customer Services Officer


    Parliamentary and Health Service Ombudsman

    24th Floor

    Millbank Tower

    Millbank

    London

    SW1P 4QP

    Telephone: 0345 015

    4033

    The original of this email was scanned

    for viruses by Government Secure Intranet (GSi) virus scanning service

    supplied exclusively by Cable & Wireless in partnership with

    MessageLabs.
    On leaving the GSI this email was certified virus free.
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    PLEASE

    NOTE: THE ABOVE MESSAGE WAS RECEIVED FROM THE INTERNET.
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    this email was scanned for viruses by the Government Secure Intranet (GSi) virus

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    The original of this email was scanned for viruses by Government Secure Intranet (GSi) virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.

    On leaving the GSI this email was certified virus free.

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    PS.

    Dette var noe annet, enn det som the Local Government Ombudsman, i, hva heter det, gammel norsk vikingeby, hm., fillern da.

    Tja, York ja.

    De sa at jeg hadde fått tilbud om møte, med the Council, på the gym, men da jeg heller ville behandle klagen skriftlig, så mistet jeg min rett til å få klagen min behandlet, skjønte jeg på LGO.

    Så her er det variasjon, mellom ombudsmennene.

    Kan det være at LGO tullet med meg?

    Jeg ville ikke holdt det for usannsynlig.

    Så sånn er nok det.

    Vi får se hva som skjer.

    Mvh.

    Erik Ribsskog

  • Jeg sendte en ny e-post til the Health Ombudsman







    Google Mail – Update/Fwd: Complaint to Health Service Ombudsman







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Update/Fwd: Complaint to Health Service Ombudsman





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Jan 19, 2010 at 5:23 PM





    To:

    Phso.Enquiries@ombudsman.org.uk



    Hi,

    I received a new letter from Marybone Health Centre today, so I enclose this letter as an update.
    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Tue, Jan 5, 2010 at 12:35 PM
    Subject: Re: Complaint to Health Service Ombudsman
    To: Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>

    Hi,

    thank you for your e-mail!
    I sent a letter to the Health Center, on 13/12, and received an answering-letter on 18/12, (which I attach to this e-mail).
    It says in the letter, from the Practice Manager, that the Health Center wants me to meet a doctor there, and not the Practice Manager, for a meeting.

    But I don't really like the Health Center, any longer, unfortunatly, since I didn't like the nurse or the doctor.
    Do I have to go to the meeting, or can I ask the Health Center if they can deal with the complaint in writing?

    When I think about it, it just seems a bit awkward, to me, to go back to Health Centre, so I would have thought it was better to deal with it in writing.
    Do you think this is possible to achieve, that the complaint is being dealt with in writing?

    I don't mean to be inpolite, or anything, but I'm more comforable with dealing with the complaint in writing, also since English isn't my first language, and I think that if the complaint is being dealt with in writing then it's easier to avoid, that people try tricks etc., in meetings, since summaries aren't always written and aren't always accurate etc.

    So I was just wondering if you think it's possible to deal with complaints like this in writing, without me having to go to the Health Centre for a complaint-meeting, since I think it's a bit awkward now, going there, after how the nurse and the doctor were there, the last time I went there.

    Thank you very much in advance for your reply!

    Yours sincerely,
    Erik Ribsskog


    On Fri, Nov 13, 2009 at 9:05 AM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

    Dear Mr

    Ribsskog

    Our

    Ref: EN-70818 (please quote this reference

    in all correspondence concerning this matter)

    Thank

    you for your emails of 16 and 22 October 2009 to the Health Service

    Ombudsman about two GP practices. You do

    not know the name of one of the practices, but name the other practice as

    Marybone Health Centre.

    The

    Ombudsman’s role is to look into complaints about poor treatment or service

    provided by the NHS.

    The Ombudsman usually deals with complaints after the local

    NHS complaints procedure has been completed. From the emails you have sent, it seems you still need to

    complete this process. If you wish

    to continue with your complaint, you should first write to the
    Practice Manager of the GP practices and ask them to resolve it.

    If,

    receiving the final response from the

    practices
    you remain unhappy, it is then open to you to re-approach the

    Ombudsman. You will need to explain specifically what was wrong with their response to your complaint and to state what

    you want the Ombudsman to do. At that point we will look at your complaint

    carefully to decide if we can help. There is no automatic right to an

    investigation by the Ombudsman; there has to be a good reason for her to

    investigate a complaint.

    You should send us copies of any relevant correspondence and

    papers which you have. We will also need written permission to obtain any papers

    and records connected to the complaint, and to know whether legal action is

    being taken about it (as that may prevent the Ombudsman from looking at the

    complaint).

    If you need direct help or advice in making a complaint, you

    should contact your regional Independent Complaints Advocacy Service (ICAS)

    office. You can find their details from the

    following link:

    http://www.carersfederation.co.uk/what-we-do/icas/office_results.php?region=north_west

    ICAS is a voluntary organisation providing independent

    advocacy to people making complaints under the NHS complaints

    procedure.

    I note that part of your

    complaint is about not being allowed to register with a GP practice. You may

    find the following link helpful that explains about registering with GP

    practices:

    http://www.nhs.uk/chq/Pages/1095.aspx?CategoryID=68&SubCategoryID=158

    Please contact me if you have

    any questions.

    Yours

    sincerely

    Daniel

    Wallis

    Customer Services

    Officer




    Parliamentary and Health Service Ombudsman

    24th Floor

    Millbank Tower

    Millbank

    London

    SW1P 4QP

    Telephone: 0345 015

    4033

    The original of this email was scanned for viruses by Government Secure Intranet (GSi) virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.

    On leaving the GSI this email was certified virus free.

    The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk





    2 attachments

    img194.jpg
    972K
    img226.jpg
    311K




  • Ringte doktor Næss i Helgeroa

    Nå ringte jeg doktor Næss, i Helgeroa.

    Jeg fortalte han, at han legen her i England, han sier at den vanligste årsaken, til at folk mangler en bit av øret, det er visst noen har slått dem på øret, og en bit av øret har falt av.

    Og ikke frostskade.

    Så de kunne ikke skrive noe her i England, om det.

    Som Dr. Næss foreslo for meg da.

    Så det høres mer og mer rart ut, synes jeg, det han legen her i England sa.

    Men men.

    Så jeg får kanskje prøve å få tak i en annen lege her i England.

    Vi får se.

    Dr. Næss, sa at han kunne ikke se det, at han hadde skrevet opp noe, om at jeg hadde frostskade, i journalen, våren 2005.

    Og da var det ikke noe vits at han skreiv noe nå, mente han.

    (For da telte ikke det så mye, uten noen videre dokumentasjon, mente han).

    Jeg sa det, at jeg får prøve å kontakte lag-kamerater osv., fra militæret, for de husker sikkert det her.

    Jeg forklarte det at jeg har en sak mot Forsvaret, hvor jeg fikk frostskade, som jeg kryssa om, på et skjema, og jeg fikk en datajobb, som jeg mista etter en dag, uten noe grunn, i forbindelse med et datakurs for noen høyere offiserer, (som ble kalt ‘stjernegriser’, av noen av de menige, husker jeg).

    Så sånn var det.

    Jeg fortalte at han legen på Terningmoen ble kalt Dr. Mengele.

    (Og hadde ikke skrevet opp, om meg, at jeg hadde fått frostskade, enda jeg gikk til han, og viste fram det, etter vinterøvelsen, i Lillehammer, i februar 1993, var det vel.

    Så sånn var det).

    Og det syntes ikke Dr. Næss at hørtes så fint ut, (at han ble kalt Mengele, at det nok tyda på at alt ikke var som det burde rundt han, kanskje).

    Jeg fortalte det, at jeg hadde jo bodd i en uisolert hytte, på gården til onkel Martin, i 2005, da jeg prata med Dr. Næss.

    Så derfor hadde frostskaden min fra militæret blusset opp igjen.

    Jeg fortalte Dr. Næss, at hvis man så på et bilde, av øret mitt, så kunne man se det, at det mangla en bit av brusken, øverst på øret.

    Så jeg tror ikke at jeg bør søke jobb, på fryselager, f.eks., for etterhvert så ville kanskje hele øret blitt borte.

    Og det var ikke noe særlig, det var vel også Dr. Næss enig i.

    Dr. Næss visste jo det, at mora mi døde i 1999.

    Så han var enig i det, at jeg og søsknene mine, burde fått mora vår sin del, av arven, etter bestemor Ingeborg.

    Men jeg fortalte det, at bestemor døde jo i juni.

    Noe som Dr. Næss visste godt, for han var legen til bestemor Ingeborg.

    Bestemor Ingeborg hadde dødd av underlivskreft som hadde spredd seg veldig raskt, sa Dr. Næss.

    Det hørtes ikke så bra ut.

    Men jeg fortalte det, at jeg ikke hadde fått noe av arven etter bestemor Ingeborg, enda hun døde for mer enn et halvt år sida.

    Og hun eide verdifulle malerier som hadde hengt på et slott i Danmark, osv.

    Jeg prata først med hun Gerd, heter hun vel, som jobber på kontoret.

    Og hun var visst kona til Dr. Næss, det visste jeg ikke.

    Men men.

    Så vi ble enige om at jeg fikk prøve å kontakte noen lagkamerater, fra militæret osv., for å prøve å få tak i mer dokumentasjon, om det her, at jeg hadde frostskade i militæret.

    For jeg forklarte det, at den siste dagen i militæret, så hadde jeg vært oppriktig, da vi skulle krysse av for om vi fikk skade under førstegangstjenesten.

    Siden jeg fikk frostskade.

    Så jeg prøvde å ta opp igjen den saken derfra, og komme på bølgelengde med militæret da.

    At jeg prøver å ta opp tråden igjen, med Forsvaret, fra da jeg fylte ut det skjemaet, den siste dagen under førstegangstjenesten, i 1993.

    Så får vi se om jeg klarer det.

    Vi får se.

    Mvh.

    Erik Ribsskog

    PS.

    Jeg nevnte også det, at bestemor Ingeborg jo ikke skulle få noen grav, men skulle ha askespredning.

    At kirken i Larvik hadde sagt det.

    Men hun ville ha askespredning selv, sa Dr. Næss.

    Så sånn var det.

    Så spurte jeg også Dr. Næss om han var i slekt med rektor Næss, fra Østre Halsen skole, på 70-tallet.

    Men det var han ikke, sa han.

    Så sånn var det.

    Bare noe jeg kom på.

    Så det mye rart man kan lure på.

    For han rektor Næss, fra Østre Halsen skole, han døde jo på 17. mai 1978.

    Da jeg gikk i første klasse der.

    Så derfor kom jeg på det da.

    Så det er mye rart man kan komme på, det er helt sikkert.

    For Helgeroa, det er jo nærme Larvik og Østre Halsen da.

    Begge de stedene ligger vel faktisk i Larvik kommune nå.

    Selv om Helgeroa før vel lå i Brunlanes kommune, og Østre Halsen vel lå i Tjølling kommune.

    Så sånn var vel det.

    Bare noe jeg kom på.

  • Jeg sendte en e-post til the Health Ombudsman, her i England, om jeg er nødt til å gå på møte, på the Health Centre-et, som jeg klagde på til dem







    Google Mail – Complaint to Health Service Ombudsman







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Complaint to Health Service Ombudsman





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Jan 5, 2010 at 12:35 PM





    To:

    Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>



    Hi,

    thank you for your e-mail!
    I sent a letter to the Health Center, on 13/12, and received an answering-letter on 18/12, (which I attach to this e-mail).
    It says in the letter, from the Practice Manager, that the Health Center wants me to meet a doctor there, and not the Practice Manager, for a meeting.

    But I don't really like the Health Center, any longer, unfortunatly, since I didn't like the nurse or the doctor.
    Do I have to go to the meeting, or can I ask the Health Center if they can deal with the complaint in writing?

    When I think about it, it just seems a bit awkward, to me, to go back to Health Centre, so I would have thought it was better to deal with it in writing.
    Do you think this is possible to achieve, that the complaint is being dealt with in writing?

    I don't mean to be inpolite, or anything, but I'm more comforable with dealing with the complaint in writing, also since English isn't my first language, and I think that if the complaint is being dealt with in writing then it's easier to avoid, that people try tricks etc., in meetings, since summaries aren't always written and aren't always accurate etc.

    So I was just wondering if you think it's possible to deal with complaints like this in writing, without me having to go to the Health Centre for a complaint-meeting, since I think it's a bit awkward now, going there, after how the nurse and the doctor were there, the last time I went there.

    Thank you very much in advance for your reply!

    Yours sincerely,
    Erik Ribsskog

    On Fri, Nov 13, 2009 at 9:05 AM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

    Dear Mr

    Ribsskog

    Our

    Ref: EN-70818 (please quote this reference

    in all correspondence concerning this matter)

    Thank

    you for your emails of 16 and 22 October 2009 to the Health Service

    Ombudsman about two GP practices. You do

    not know the name of one of the practices, but name the other practice as

    Marybone Health Centre.

    The

    Ombudsman’s role is to look into complaints about poor treatment or service

    provided by the NHS.

    The Ombudsman usually deals with complaints after the local

    NHS complaints procedure has been completed. From the emails you have sent, it seems you still need to

    complete this process. If you wish

    to continue with your complaint, you should first write to the
    Practice Manager of the GP practices and ask them to resolve it.

    If,

    receiving the final response from the

    practices
    you remain unhappy, it is then open to you to re-approach the

    Ombudsman. You will need to explain specifically what was wrong with their response to your complaint and to state what

    you want the Ombudsman to do. At that point we will look at your complaint

    carefully to decide if we can help. There is no automatic right to an

    investigation by the Ombudsman; there has to be a good reason for her to

    investigate a complaint.

    You should send us copies of any relevant correspondence and

    papers which you have. We will also need written permission to obtain any papers

    and records connected to the complaint, and to know whether legal action is

    being taken about it (as that may prevent the Ombudsman from looking at the

    complaint).

    If you need direct help or advice in making a complaint, you

    should contact your regional Independent Complaints Advocacy Service (ICAS)

    office. You can find their details from the

    following link:

    http://www.carersfederation.co.uk/what-we-do/icas/office_results.php?region=north_west

    ICAS is a voluntary organisation providing independent

    advocacy to people making complaints under the NHS complaints

    procedure.

    I note that part of your

    complaint is about not being allowed to register with a GP practice. You may

    find the following link helpful that explains about registering with GP

    practices:

    http://www.nhs.uk/chq/Pages/1095.aspx?CategoryID=68&SubCategoryID=158

    Please contact me if you have

    any questions.

    Yours

    sincerely

    Daniel

    Wallis

    Customer Services

    Officer




    Parliamentary and Health Service Ombudsman

    24th Floor

    Millbank Tower

    Millbank

    London

    SW1P 4QP

    Telephone: 0345 015

    4033

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