johncons

Stikkord: Muffens?

  • The Financial Ombudsman vil ikke svare, på hvorfor deres ansatte må jobbe på søndagsmorgenene. Her er det nok noe muffens. (In Norwegian)







    Google Mail – Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail





    Collins, Jackie

    <jackie.collins@financial-ombudsman.org.uk>





    Fri, Jul 24, 2009 at 10:42 AM





    To:

    Erik Ribsskog <eribsskog@gmail.com>




    Dear Mr Ribsskog

    I believe I have answered all of your questions in my

    previous email, and I am not prepared to enter into any further discussions

    regarding this matter.

    Please feel free to email me however, if you have any

    queries regarding your complaint.


    Regards

    Jackie

    Collins

    Operations Manager
    Direct Dial : 020 7964

    0116

    Direct Fax: 020 7964 0117


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 23 July 2009 22:23
    To: Collins,

    Jackie
    Subject: Reminder/Fwd: Complaint against RBS/Fwd: Earlier

    e-mail


    Hi,

    I can't see that I've received an answer to this e-mail yet, so I'm trying

    to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date:

    Wed, Jul 1, 2009 at 2:18 PM
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail
    To: "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>

    Hi,

    I think I have the right to know this, when your representatives send me

    e-mails at

    seven o'clock, on a Sunday morning.

    I think you should send your business e-mails within the

    business-hours, and I'm

    conserned about how you treat your staff, and I've contacted Acas about

    this.

    If you do not expect your staff to work 12-14 hours a week, seven days a

    week,

    then why are the working on a Sunday morning at six o'clock.

    People are going to think that your representatives are some kind of

    slaves, if

    they have to work at the time of the week, when the other people in

    England,

    are on their way back from the pub.

    If people get e-mails at this hour, they are going to start writing answers

    while

    they are still drunk.

    This sounds insane to me, to have people working, at six o'clock, on a

    Sunday

    morning, answering e-mails that they could have answered on a Monday.

    You have to pay them overtime, for work they just as well could have

    done on

    a week-day.

    Your institution is extreamly poorly managed, and you are wasting the

    tax-

    payers money, with all the unessesary over-time.

    I think there is a law in this country saying that Government should have

    openness,

    so I think you should explain what the reason for your very strange and

    akward

    working-hours are.

    Sincerely,

    Erik Ribsskog

    On Wed, Jul 1, 2009 at 9:34 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your email.

    You will

    excuse me for not going into the finer details of our staffing working hours

    and holiday allowance. I will however, reassure you we certainly

    do not expect or allow our staff to work 12 to 14 hours a day 7 days a

    week.

    Regards

    Jackie

    Collins

    Operations Manager
    Direct Dial : 020 7964

    0116

    Direct Fax: 020 7964 0117



    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 30 June 2009

    16:31

    To: Collins, Jackie
    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    Monday to Friday, 8 am to 6 pm, is alright, I think.

    But you also let your staff work Sunday mornings, at 6 am.

    It seems to me that you overload your representatives with work, and that

    they have to

    work 12 to 14 hours 7 days a week.

    I thought slavery was forbidden in our time.

    Why do you let your representatives work every Sunday morning, when other

    people in

    England are on their way home from the pub?

    Do your staff get summer-holiday at all?

    Sincerely,

    Erik Ribsskog

    On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    We

    always try to provide the best service we can to our customers, and

    sometimes that means offering our staff the option of working overtime

    during very busy periods.

    Please

    be assured that they have to work within strict time guidelines, and these

    are always checked by Operations Managers to ensure they are not working too

    many hours.

    The

    service our department offers is outside of the usual office hours of

    9am till 5pm because we have found that a lot of our customers have

    difficulties contacting us whilst they are at work themselves during the 9am

    to 5pm times, so we have opening hours of 8am – 6pm, as do many firms

    these days.

    I hope

    this explains.

    Regards

    Jackie

    Collins

    Operations Manager

    Direct

    Dial : 020 7964 0116

    Direct Fax: 020 7964

    0117



    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 29 June 2009

    19:32
    To: Collins, Jackie

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Ok,

    that sound very fine!

    But, why is that you let your representatives work over-time every

    Sunday then?

    Shouldn't you as a main rule conduct your business, within the

    business hours?

    Yours sincerely,

    Erik Ribsskog

    On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie

    <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Rosemary Cox has passed your complaint to me to take over as

    you have requested that she no longer deals with your

    case.

    I can

    confirmed that a letter has been sent to the firm, and we have asked that

    they issue you with a final response letter within 14 days. We have

    also asked them to copy us in on that response.

    If you

    remain unhappy with the firms response, or you have not received a

    response from them within 14 days, please let me know and I will arrange

    for your complaint to be moved forward for investigation by an

    Adjudicator.

    Regards

    Jackie Collins
    Operations

    Manager

    Direct Dial : 020 7964

    0116

    Direct Fax: 020 7964

    0117


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 11:17
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    I don't think it's any use with me repeating myself.

    I don't think you should handle my complaint.

    The reason is, that if you are to overworked, you get to

    tired.

    And in dealing with complaints like these, one obviously needs ones

    judgement, to be like

    it should be.

    If one are out of balance, like I think you could be, then I

    don't think this is good for how the

    complaint is being dealt with.

    So please do as I ask Mrs .Cox, and tell your manager what I

    said, that I want someone else

    to deal with my complaint, due to that I think that you must be

    overworked.

    Haven't you seen how fine the weather is today, you should have a

    day off in the fine weather,

    I think.

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:


    Dear Mr

    Ribsskog


    Thank you for your

    e-mails


    As previously advised I am not going to

    debate with you the working hours of this

    office.


    I have written to you today to advise the

    steps we are taking with your complaint. If the firm fail to resolve the

    situation for you, your complaint will be passed onto our adjudication

    area for further consideration of the concerns you have

    raised.


    I should add that

    we do not tolerate rude or insulting language at this

    office
    , and would expect any further communication to be sent in

    a more acceptable manner.


    Kind Regards


    Rose Cox


    team manager



    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:43

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    of course you can work on Sundays if you want.

    But business e-mails should just be sent within the

    business-hours.

    Or else, what's going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the

    business-e-mails when they are drunk, which is what has happened today,

    with our correspondence.

    If this is something, you didn't know from before, then I think

    this Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I must admit to being surprised and

    confused with the content of the

    e-mail
    .

    We are an extremely busy department and we often

    work at the weekends, this is obviously of help

    to consumers as we are able to deal with their complaints in

    a more timely manner. I would suggest that

    It is entirely up to each individual business to

    determine which hours their staff will work and I do not intend

    debating this with you.

    By working this weekend I have been able to deal

    with your complaint, which as you can appreciate is of a benefit to

    you.

    Perhaps you can clarify the spelling mistakes you

    are referring to?

    Kind Regards

    Rose Cox

    team manager



    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June

    2009 10:20

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi again,

    don't you think it's strange for an institutions like yours to

    send e-mails on Sunday mornings then?

    Shouldn't e-mails be sent within normal business hours then

    you think?

    This is what it says on Wikipedia:

    In

    the United

    States
    and United Kingdom, the hours between 9 am and 5 pm are typically considered to be standard

    business hours



    I

    think this is rather akward, as I also think your spelling-mistakes

    are.


    Sincerely,


    Erik

    Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    That's no problem, however I should point out

    that we are not a government department, we are a independent

    complaints body.

    I will be in touch with your again in the next

    few days

    Kind Regards

    Rose Cox

    team manager



    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28

    June 2009 08:02

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government

    in Norway, work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway

    any longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox,

    Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I can assure you this is not

    a joke, I am currently in the office working

    today.

    I presume that

    you would like us to deal with your complaint, so am responding to

    your e-mails

    today

    Kind Regards

    Rose Cox

    team manager



    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28

    June 2009 07:36
    To: Cox, Rosemary
    Subject: Re:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the

    way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox,

    Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your

    e-mails

    I will contact

    you again once I have considered the

    information.

    Kind Regards

    Rose Cox

    team manager



    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27

    June 2009 14:59
    To: Cox, Rosemary
    Subject:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at

    RBS, but she

    also harassed me, like this, she writes 'Dear Ms Ribsskog',

    even if my name

    is Erik, and in Britain, you have a movie called 'Erik the

    Viking', and Eric is

    also a quite usual name, in English-speaking

    countries.

    So I think Yvonne Williams, the complaint-investigator,

    also bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the

    way that RBS,

    gave me the bonus of £100, for moving my account to them,

    from Barclays,

    (who I also had problems with, that I'll exlain about to

    your collegue, like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale

    St. now, and forward it

    to you.

    What I meant with the complaint-form, was that it

    didn't look anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with

    other financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to

    banks, perhaps someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and

    I'll also find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Williams, Yvonne

    (CRU)
    <Yvonne.Williams@rbs.co.uk>
    Date:

    Tue, Jun 26, 2007 at 4:30 PM
    Subject: RE: Earlier

    e-mail
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be

    sent to me for my investigation

    Regards

    Yvonne Williams


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 19 June

    2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message

    originates from the Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail,

    because I cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the

    e-mail again.

    Yours sincerely,

    Erik Ribsskog

    The Royal

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  • Identifisering av tullinger: Er det Kølner/Kjølner/Kölner-familien fra Larvik? (In Norwegian)

    Det er egentlig ikke så lett for meg å skrive om det her, for jeg har egentlig mange artige minner fra den tida jeg bodde i Larvik.

    Og Frode og dem, gikk jeg mye bedre sammen med, enn mora mi og stefaren min.

    Så jeg var oppe hos Frode og dem, hele tida.

    Men for å ta det som skjedde da, da jeg og Frode og faren skulle til Gurvika.

    Da kjente jeg dem kanskje ikke så bra enda da, for jeg tror ikke dem visste at besteforeldrene mine bodde i Nevlunghavn.

    Hva vet jeg.

    Men da vi var ferdig å besøke hun søstra til faren til Frode da.

    Som var hjerneskada.

    På Gurvika, som er et feriested for hjerneskada.

    Så spurte jeg, om vi ikke kunne besøke besteforeldrene mine, Ingeborg og Johannes, som bodde rett nedi gata der, ovenfor bedehuset.

    Bare et par hundre meter, fra der vi parkerte bilen, ved Gurvika der, ca.

    Men da ville dem ikke være med.

    Var ikke det rart da?

    Var det ikke et rart tema, for søndagstur, å ta med en gutt, som de knapt kjente.

    (Det her var kanskje allerede sommeren 1978, siden de ikke visste at besteforeldrene mine bodde i Nevlunghavn?)

    Å ta med en gutt de ikke kjente, (for vi bodde på Østre Halsen, noen kilometer unna, før det her), på besøk til den hjerneskada tanta i familien.

    Det er kanskje en ting.

    Men så å ikke ville bli med å besøke besteforeldra da, som bodde like nedi gata.

    Blir ikke det to rare ting da?

    1. Ta med en gutt fra Østre Halsen, til campingstedet for de hjerneskada.

    2. Ikke ville bli med å besøke besteforeldrene til gutten, selv om de bodde like ved den samme campingen for hjerneskada.

    Jeg synes det blir to ting jeg.

    Og jeg synes at begge tingene kanskje virker litt rare.

    Så her mener jeg at det kan være noe muffens med Kjølner/Kølner/Kölner-familien, fra Trygves gt., i Larvik.

    Med vennlig hilsen

    Erik Ribsskog

    PS.

    Her er firmaet til Frode Kølner da, som var kameraten min, i Larvik, på 70- og 80-tallet.

    Jeg mener det var kun regnskapsbyrå tidligere, og i Vestfold.

    Men nå er det visst mest inkassobyrå, med base i Oslo.

    Noe sånt:

    http://www.dkr.no/index.php

    PS 2.

    Grunnen til at jeg ikke er sikker på etternavnet.

    Det er fordi, da jeg bodde i Larvik, og besøkte Frode og dem.

    Så bodde mora til faren til Frode, tror jeg, også i huset.

    Hu bodde i 2. etasje.

    Og hu hadde egen ringeklokke.

    Men hun hadde ikke hele 2. etasje, forresten.

    Neida, det var et rom i 2. etasje, som Frode og dem hadde da.

    Jeg tror jeg aldri møtte hu mora til faren jeg.

    Hu bodde visst bare der.

    Så det var to folk det var noe rart med, i familien dems.

    Det var bestemora, (som visstnok var litt rar, ihvertfall sky), og det var tanta, (som var hjerneskada, og mest bodde på Larvik Sykehus, like ved, vel).

    Så sånn var det.

    Men på ringeklokkene da.

    Jeg mener å huske, fra 70-tallet.

    At det stod Kölner, på ringeklokka til bestemora.

    Også stod det Kølner, på ringeklokka til Frode og dem.

    Som var rett under ringeklokka til farmora da.

    Noe sånt.

    Bare noe jeg kom på.

    PS 3.

    Mora til Frode, var også ganske sky.

    Så det var tre folk, i familien, som det var noe rart med da.

    Mora og farmora og tanta.

    Men faren, sa Frode, han var veldig barnslig.

    Så da var vel stort sett hele familien rare, må man vel si.

    Så sånn er det.

    PS 4.

    Så hører det med til historia, at faren til Frode, han kjenner også faren min, mener jeg å huske.

    For en sommer på begynnelsen av 80-tallet.

    For jeg mener å huske at faren min spurte, om jeg ikke skulle være med Frode og dem på ferie(?)

    Jo, jeg mener det må ha vært sånn det var.

    At faren til Frode antagelig må ha kontakta faren min da.

    Noe sånt.

    Eller om det gikk gjennom mora mi, som fortsatt bodde i Larvik, (og Drammen), i en del år.

    Noe sånt.

    1980 eller 81, kanskje, mens det var ‘Stutum’, på Reiseradioen, husker jeg.

    For faren til Frode tok alltid vekking, av meg, som sov i et rom nærme radioen, på hytta dems, i Brunlandnes.

    Han vekte meg alltid om morgenen, ved å skru på Stutum, på full guffe.

    ‘Hallå Osvold, det er Stutum her’.

    Det greiene der.

    Og faren til Frode kjenner også bestemor Ingeborg.

    En gang jeg var hos bestemor Ingeborg, på 90-tallet, da jeg skulle på bilferie, til Danmark, tror jeg.

    Da var bestemor Ingeborg på telefonen med faren til Frode, som jobber/jobba i e-verket, i Larvik.

    Så sånn var det.

    Mer da.

    Joda, faren til Frode kjenner også søstra mi.

    Fra tilbake i 1978.

    Jeg pleide å ta med søstra mi overalt, i Larvik, for vi bodde i sentrum, og vi hadde nettopp flytta til Larvik.

    Og det her var året søstra mi fylte syv år og jeg fylte åtte år.

    Og da, så pleide alltid faren til Frode, å kalle søstra mi for ‘Pipa’.

    (Og ikke Pia).

    ‘Det er Pipa jo’, sa han hele tida.

    Så om han skremte vekk søstra mi derfra, eller hva han gjorde.

    Hvem vet.

    Så sånn var det.

    Bare mens jeg huska det.

    Jeg synes kanskje at faren til Frode ikke skulle ha brukt et tulle-navn, på søstra mi, selv om jeg husker at jeg syntes at det hørtes artig ut, på 70-tallet.

    Så sånn var det.

    PS 5.

    Eller om det var sånn, som jeg mistenkte tidligere.

    At dem putta søstra mi i såpa, ‘Charlotte kosmetikk’.

    (Søstra mi het Pia Charlotte).

    For jeg spurte om å besøke søstra mi, i Drammen, en gang.

    Og da dro vi først til en butikk, (faren min og onkel Runar kjørte, forbi Mjøndalen der, eller noe, fetterne mine Ove og Tommy, var også med), hvor de hadde såpe, fra Charlotte Kosmetikk, (som faren min hadde kokt, i kjelleren i huset til Ågot).

    Hvor vi ble tatt med, etter at vi ble kidnappa, av faren min og onkel Runar, sommeren 1977 vel.

    Så sånn var det.

    For jeg mener å huske at søstra mi hadde blondt hår.

    (Fra et bilde som stod hos bestemor Ågot, og som kusina mi Heidi, gjorde et poeng av, hvor jeg hadde hvitt hår, sa Heidi, som fire åring, og søstra mi hadde litt mørkere, blondt hår vel).

    Noe sånt.

    Mens søstra mi nå har brunt hår.

    Noe sånt.

    Så om det ‘pipa’-greiene, var noe med at pipa i huset der.

    Hvor faren min og farmora mi, ikke likte å ringe feieren om.

    For der faren min kokte såpe, i kjelleren i huset på Sand, var det også en ovn, som gikk på både ved og olje.

    Som de varierte litt, hver vinter, hva de brukte av.

    Så sånn var det.

    Og det var min jobb å hive ved ned i kjelleren der.

    Så det var kanskje noe med kjelleren der da, i huset på Sand.

    Så sånn var det.

    PS 6.

    Det siste her er ganske marerittaktig da.

    Men søstra mi gjorde aldri noe galt, som jeg kan huske, da vi bodde på Østre Halsen.

    Mens i Jegersborggate, da gjorde hun mye rart.

    Ødela knappene på TV-en og tok en kniv, og skar mønster i vugga til Axel, osv.

    Så her kan det ha vært noe tull med Pia.

    PS 7.

    Så enten at Pia ble putta i såpa, sommeren 1977.

    Eller at hun ble sinnsyk, eller hjernevaska, den samme sommeren.

    For jeg husker det sånn, at etter 12 dager eller noe.

    Etter at jeg og Pia ble kidnappa til huset på Sand, av faren vår, og onkel Runar.

    Så kjørte faren min meg hjem.

    Og da husker jeg det sånn, at mora mi var hysterisk.

    Og spurte hvor Pia var.

    Og da forklarte jeg det, som faren min hadde sagt, at hu skulle dukke opp litt seinere.

    Noe sånt.

    For jeg var ganske skjelven og ikke meg selv.

    Fordi vi hadde blitt kidnappa, og det var sånn rar stemning, i huset på Sand.

    Og jeg og faren min gikk til butikken, og da møtte vi en kar, som faren min veksla et ord med.

    (Og vanligvis kjørte folk der, som var i 30-åra, på 70-tallet, så det her var rart).

    Og da sa faren min, at det var polti, eller noe.

    Så da ble jeg litt sånn skjelven da, av hele greiene som foregikk.

    Med kidnappinga osv.

    For jeg lurte også på hvordan det gikk med mora vår på Østre Halsen osv.

    Så sånn var det.

    PS 8.

    Og det greiene der, det tror jeg bestefar Øivind kan ha vært med på og.

    For han sa, til faren min, at ‘se på guttungen da’.

    At faren min måtte kjøre meg tilbake til Larvik.

    For jeg var skjelven, etter møtet med polti, på veien til butikken.

    Så det kan ha vært Øivind som var med på tullet da.

    Og ikke faren min.

    Det kan det også ha vært.

    Her må det tenkes litt.