Stikkord: Ofcom

Jeg sendte en e-post til Lowell

Erik Ribsskog eribsskog@gmail.com
RE: Complaint/Fwd: Manage your accounts (Thread:4945716)
Erik Ribsskog eribsskog@gmail.com 2. februar 2024 kl. 15:48
Til: Customer Services Customer_Services2@lowellgroup.co.uk
Kopi: Customer Services Customer_Services2@lowellgroup.co.uk, complaintsresolution@lowellgroup.co.uk, Lowell Norge AS svc.no.nova@lowell.com, bank.no@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS strom.no@lowell.com, NorgesEnergi kundeservice@norgesenergi.no, Lowell Norge – kundesenter kundesenter.no@lowell.com, kundeservice@hafslundstrom.no, Bærum Kommune post@baerum.kommune.no, LOS Kundesenter kundesenter@los.no, Sfovpost sfovpost@statsforvalteren.no, “post@sivilombudsmannen.no” post@sivilombudsmannen.no, amnestyis amnestyis@amnesty.org, HRW UK hrwuk@hrw.org, LbF Leieboerforeningen lbf@lbf.no, post post@finkn.no, Akademikerforbundet post@akademikerforbundet.no, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse abuse@telia.com, “inger.lise.blyverket” inger.lise.blyverket@forbrukerradet.no, Phso Enquiries phso.enquiries@ombudsman.org.uk, Info info@tpas.org.uk, Postmottak ASD postmottak@asd.dep.no, Runcorn Office runcornoffice@taroe.org, Postkasse postkasse@datatilsynet.no, Lisa Eian eian@eianadvokat.no, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no, corporationsecretary@ofcom.org.uk, post post@finanstilsynet.no, Post post@brukerklagenemnda.no, NKOM firmapost@nkom.no, Post post@forbrukerradet.no, newsroom@ee.co.uk, enquiries@policeconduct.gov.uk
Hi,

my mother used to subscribe to the newspaper Nybrott, in Norway, around 1978.

And then we got an invoice in the post.

And my mother showed me the invoce (for some reason, because this was really not my business, I was only around eight years old).

And she said that she/we would just not pay the bill.

(Because she wanted to stop the subscription).

And they I asked her, and she said, that the newspaper-deliveries would then continue, for some days/weeks.

But still, we wouldn’t need to pay, for these extra newspapers.

So that’s how people did it in the 70’s.

So it it was ok to do it like that then, then it should be ok these days as well, I think.

It’s not right if consumer-rights are beign squized, I think.

So this I have to complain.

Like I wrote in the last email, EE also used an old-fashiened USB-wire, so that the router charged to slow (and one could sometimes not use the internet for hours, and I have one of Norways biggest blogs, so I want to have access to the internet 24/7 (and not 12/7)).

And also EE stopped the sim-card from working, around the time I bought the Three pay-as-you-go router/sim-card.

But like I’ve mentioned, I have a big blog, so I wanted to be a bit sorted, when it came to internet/sim-cards/routers.

So even if I also bought a pay as you go-router from Three, that didn’t mean that I automaticaly wanted to shut down the EE-subscripton.

I could perhaps have put the EE sim-card in the Three-router.

Or I could have started climbing the ‘internet-subscripton-ladder’ with Three.

I also send a copy of this email to Ofcom, as a complaint.

And also it was a bit odd (I remember thinking) that data/GB was more expensive (in the UK) if the product was named: ‘Wireless broadband’, than if the GB/data where part of a mobile-sim-card-plan.

I haven’t lived in the UK since 2017.

So I can’t say how this is now.

(The police in the UK harass me all the time (some internet-trolls make them swat me).

So it’s not possible for me to live in the UK.

It seems).

Erik Ribsskog

PS.

I don’t think it’s right that I should need to explain this again and again.

I want a reply (a second opinion) from a superior, about this.

fre. 2. feb. 2024 kl. 15:01 skrev Customer Services Customer_Services2@lowellgroup.co.uk:
Good afternoon,

Thank you for your email.

Responding to you query
I understand that you did not contact EE to cancel your plan and instead just stopped paying your direct debit.

Please be advised that EE have 30-day cancelation notice in which you must continue to pay for that month. As this was not done would still be seen as liable for the outstanding balance on the account.

Please confirm how you wish to proceed.

Next Steps
Contact will continue until you get back in touch with us.
I have sent you a link for you to register online valid for 24 hours – if you don’t receive it please check your spam/junk inbox
When you are ready to set up an affordable payment plan, you can visit our website at https://lowell.co.uk and login to manage your account online. If you have any difficulty online, we have agents available on Live Chat who will be available to help. Alternatively call us on 0333 556 5733 Mon-Fri 8am-8pm & Sat 8am-2pm.
Kind regards,

Alex

Lowell Financial, part of Lowell

T: 0333 556 5733

Email: post@lowellgroup.co.uk

Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00

Website: www.lowell.co.uk

From: Erik Ribsskog eribsskog@gmail.com
Sent: Wednesday, January 31, 2024 1:27 PM
To: Customer Services Customer_Services2@lowellgroup.co.uk
Cc: complaintsresolution@lowellgroup.co.uk; Lowell Norge AS svc.no.nova@lowell.com; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS strom.no@lowell.com; NorgesEnergi kundeservice@norgesenergi.no; Lowell Norge – kundesenter kundesenter.no@lowell.com; kundeservice@hafslundstrom.no; Bærum Kommune post@baerum.kommune.no; LOS Kundesenter kundesenter@los.no; Sfovpost sfovpost@statsforvalteren.no; post@sivilombudsmannen.no; amnestyis amnestyis@amnesty.org; HRW UK hrwuk@hrw.org; LbF Leieboerforeningen lbf@lbf.no; post post@finkn.no; Akademikerforbundet post@akademikerforbundet.no; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse abuse@telia.com; inger.lise.blyverket inger.lise.blyverket@forbrukerradet.no; Phso Enquiries phso.enquiries@ombudsman.org.uk; Info info@tpas.org.uk; Postmottak ASD postmottak@asd.dep.no; Runcorn Office runcornoffice@taroe.org; Postkasse postkasse@datatilsynet.no; Lisa Eian eian@eianadvokat.no; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk; post post@finanstilsynet.no; Post post@brukerklagenemnda.no; NKOM firmapost@nkom.no; Post post@forbrukerradet.no
Subject: [AD]Re: Complaint/Fwd: Manage your accounts (Thread:4945716)

Hi,

my mother (who had gone to mercantile school, like myself) told me in the seventies, that if you wanted to stop a subscribtion, then you just don’t pay the bill.

So I did it like in the 70’s.

Erik Ribsskog

PS.

Also, I think it would have embarrasing to go back to EE.

I really went there to get a pay-as-you-go internet-dongle (like they used to sell) but ended up with a monhtly-plan.

And this was right after I had emigrated from Norway.

So this was while I was still living at Lord Nelson Hotel in Liverpool City Center (like I remember it).

(Before I got the flat in Tuebrook).

ons. 31. jan. 2024 kl. 10:31 skrev Customer Services Customer_Services2@lowellgroup.co.uk:

Good morning,

Thank you for your email.

Responding to you query

I understand that you believe EE owes you money and not the other way around.

In your email you have stated that you were having issues with your router and the sim stopped work, can you confirm if you ever contacted EE to advise of this and if so what steps were taken to repair this.

I will await your response.

Next Steps

Contact will continue until you get back in touch with us.
Kind regards,

Alex

Lowell Financial, part of Lowell

T: 0333 556 5733

Email: post@lowellgroup.co.uk

Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00

Website: www.lowell.co.uk

From: Erik Ribsskog eribsskog@gmail.com
Sent: Sunday, January 28, 2024 8:56 PM
To: complaintsresolution@lowellgroup.co.uk
Cc: Lowell Norge AS svc.no.nova@lowell.com; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS strom.no@lowell.com; NorgesEnergi kundeservice@norgesenergi.no; Lowell Norge – kundesenter kundesenter.no@lowell.com; kundeservice@hafslundstrom.no; Bærum Kommune post@baerum.kommune.no; LOS Kundesenter kundesenter@los.no; Sfovpost sfovpost@statsforvalteren.no; post@sivilombudsmannen.no; amnestyis amnestyis@amnesty.org; HRW UK hrwuk@hrw.org; LbF Leieboerforeningen lbf@lbf.no; post post@finkn.no; Akademikerforbundet post@akademikerforbundet.no; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse abuse@telia.com; inger.lise.blyverket inger.lise.blyverket@forbrukerradet.no; Tr tr@forbrukertilsynet.no; Phso Enquiries phso.enquiries@ombudsman.org.uk; Info info@tpas.org.uk; Postmottak ASD postmottak@asd.dep.no; Runcorn Office runcornoffice@taroe.org; Postkasse postkasse@datatilsynet.no; Lisa Eian eian@eianadvokat.no; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk
Subject: Complaint/Fwd: Manage your accounts (Thread:4945716)

Hi,

the way I remember it, EE owes me money (and not the other way around).

I got a monthly wireless broadband-plan, from EE (in Liverpool City Center) in the summer of 2017.

And after a few weeks, the sim-card stopped working.

And that wasn’t the only problem.

I really wanted a USB-dongle (like T-Mobile/EE sold, around 2011).

But they’d stopped selling these.

And instead I had to buy a router.

But the problem was that the router didn’t charge that well.

So sometimes it ran out of power.

And then I couldn’t use the internet, for a number of X hours.

And that’s not really an alternative to ADSL/regular broadband then, I think.

So I got a pay-as-you-go sim-card/router, from Three.

(Since I’m a Norwegian citizen, then I’m not in the electoral-register.

So it’s not easy getting monthly-plans in the UK (for Norwegian citizens).

Even before Brexit this was a problem).

So I just started buying pay-as-you-go-data/gigabytes at Tesco, etc.

For the Three-router.

And I got myself a flat in Tuebrook, in the autumn of 2017.

And the flat was unfurnished.

And I hadn’t brought any furniture etc. with me from Norway.

So I had a lot of other stuff to buy (for the flat).

So I just continued using the Three-router/sim-card/wireless broadband.

And when the EE sim-card stopped working, then I must have stopped the direct debit, by using eighter my RBS internet-bank og Barclays internet-bank.

But this was EE’s own foult, since their stuff didn’t work.

They made the sim-card stop working (the way I remember it).

And their router wasn’t good enough to do with charging (of the built-in battery).

So it was basically rubbish, I’d say.

(And it was also in a funny yellow colour.

So it looked like EE had used a lot of effort into this product.

But it didn’t work properly.

And also they shut down my sim-card, after a few weeks, even if I had gotten money from a property-sale in Norway, some weeks earlier, so it was plenty of money, on both my British bank-accounts)

So this I have to complain about.

Erik Ribsskog

———- Forwarded message ———
Fra: Lowell noreply@lowellgroup.co.uk
Date: man. 13. mars 2023 kl. 17:44
Subject: Manage your accounts
To: eribsskog@gmail.com

Lowell

Mr Erik Ribsskog

YOUR OUTSTANDING ACCOUNTS

ORIGINAL COMPANY NAME

LOWELL REF

BALANCE

EE Limited

314802737

£38.71

£

£

£

£

£

CKWM3DEF
13/03/2023

Dear Mr Ribsskog

It’s never been easier to manage your account(s)
It only takes a couple of minutes to register to manage your account(s) online.

Visit www.lowell.co.uk today and let us know how much you’ll pay and how often, with an interest-free payment plan. At www.lowell.co.uk you can check your budget, set up a payment plan and keep track of your progress.

It’s never been easier to manage your account(s) online, so take your first step towards a debt-free future today.

www.lowell.co.uk

0333 556 5700

PO Box 13079,
HARLOW, CM20 9TE

Yours sincerely

Robert Taylor
UK Director of Customer Engagement

You may have other accounts that are not included on this email. To review all of your accounts, please call us, or visit www.lowell.co.uk.

Ceri, Port Talbot

…Helpful, understanding, encouraging and approachable…Went out of their way to help in the best way that suited me and my situation.

Samantha, Paignton

..Always reassuring, helpful, not pushy or judgemental, I really feel like it’s me that’s important and not my debt.

Calls may be recorded for training and monitoring purposes. Lowell Financial Ltd. is a company registered in England and Wales under Company Reg No: 4558936. Authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts. Registered Office: Ellington House, 9 Savannah Way, Leeds, LS10 1AB

INTRODUCING LOWELL

Lowell is a group of leading companies in the debt purchasing business. We are Lowell Financial Ltd (LFL) and we will be supporting you by providing you with enough time and the right options to deal with your debt(s) based on your circumstances. You can manage your account(s) without even picking up the phone by visiting our website at www.lowell.co.uk. You’ll just need your Lowell Reference number(s). If you want to have a chat about your account(s), you can call us on 0333 556 5700.Calls from a landline will be charged at a local rate; mobile charges may vary.

TO MAKE A PAYMENT OR TO SET UP A PAYMENT PLAN

If you already know how much you can afford to pay, you can use our automated 24 hour 7 day a week service to pay by debit card.

Call us on 0333 556 5700.

Please have your Lowell reference
number(s) and your debit card to hand.

If you bank online, you can pay directly to us.

Our bank account number: 39543749

Our sort code: 60-00-01

You’ll also need your Lowell reference number(s).

If you set up payments this way, please let us know when to expect them so we can set up your repayment plan for you.

Set up an affordable Direct Debit by calling us on 0333 556 5700 or by visiting our secure website www.lowell.co.uk. (you’ll just need your reference number(s) and bank details).

To see the full Direct Debit Guarantee, visit www.lowell.co.uk/direct-debit-guarantee

CONTINUOUS PAYMENT AUTHORITY

If you have chosen to make regular card payments to us these will be made under a Continuous Payment Authority (CPA). A CPA authorises us to withdraw the agreed amount from your specified account on an agreed frequency. CPAs can be set up weekly, fortnightly, four weekly or monthly.

Payments taken from your card will appear on your bank account or card statement as ‘Lowell Portfolio I’. If we are unable to collect your payment, we will contact you to understand the reason why.

If you are paying on a four weekly or monthly arrangement, we will make one further attempt to take the full missed payment amount 14 days later.

We will not apply any fees and charges to your account as a result of a failed payment attempt.

You are able to cancel the CPA by contacting us or your payment service provider at any time up to close of business on the day before payment is due to be taken.

HOW WE USE YOUR DATA

Our privacy notice can be found at www.lowell.co.uk/our-privacy-promise. This explains what personal data we collect about you and how we use it; it also sets out your rights and how to exercise them. To listen to our notice, please call 0800 021 2075 or if you would like a copy, please contact us.

FREE IMPARTIAL DEBT ADVICE

UPDATING YOUR CREDIT FILE

If you are worried about your debts, you can get free and confidential advice from a number of independent organisations including:

StepChange Debt Charity

0800 138 1111 or www.stepchange.org

National Debtline
0808 808 4000 or www.nationaldebtline.org

If your account(s) are being reported to the credit reference agencies, we will update them with details of your payments. If you pay an account in full, any default will show as ‘satisfied’. If we agree to accept a discounted settlement, any default will show as ‘partially satisfied’, when paid. Updating your credit file to show you are making payments or have settled your account could help to improve your credit rating and get your finances back on track.

MAKING A COMPLAINT

At Lowell, we are committed to dealing with all customers in a fair, reasonable and respectful manner. We do welcome any feedback on our communications with customers.

We have a documented Complaints Policy – a copy of which is available upon request. If you do wish to make a complaint, please contact our Customer Relations Team by phone, letter or email.

Freephone: 0800 542 0058 (we’re open: Mon-Fri: 8am-6pm)

Write to us, setting out full details, at Customer Relations, PO Box 13079, HARLOW, CM20 9TE

Alternatively email: complaintsresolution@lowellgroup.co.uk

2. februar 2024

Jeg sendte en e-post til Ofcom

Erik Ribsskog

Your case is being processed

Erik Ribsskog

Wed, Jun 22, 2016 at 9:16 AM

To: Data Admin

Cc:
information.requests@ofcom.org.uk, Phso Enquiries , “emb.london”

Hi,

what is this supposed to mean, that this is taking so long time?

Erik Ribsskog

On Sun, May 8, 2016 at 8:02 PM, Data Admin <matej.poljancic@cloudsense.com> wrote:

Reference: 00164815
08/05/2016 19:02
Riverside House
2a Southwark Bridge Road
London SE1 9HA

CCT Legacy Team
Secretariat

–

Dear Erik Ribsskog,

Thank you for your request for information about Stamps – Price Increase. Your request was received on 29/05/2014.

Where we hold the information you have requested we will endeavour to answer your request in full and within –.

If we are unable to provide the information requested, we will explain why the information has not been provided.

If you have any queries then please contact information.requests@ofcom.org.uk.
Please remember to quote the reference number above in any future communications.

Yours sincerely,
CCT Legacy Team

Our mailing address is:
information.requests@ofcom.org.uk

22. juni 2016

Jeg sendte en e-post til Ofcom

Erik Ribsskog

Ofcom reference: 1-266978842

Erik Ribsskog

Tue, Aug 5, 2014 at 5:42 PM

To: OCCtelecoms

Cc: info@cisas.org.uk

Bcc: Phso Enquiries

Hi,

thank you for your e-mail!

I send a copy-email to the internet adjudicator then.

I tried to look more at Virgins website now, and had a chat with Phil.

But when I tried to call the mobile-number he mentioned, then it
wasn’t free, (anyway), and I’m out of credit on my mobile, since I
haven’t gotten my jobseekers allowance lately.

And I attach a copy of the conversation with Phil.

I think it’s strange they don’t have an e-mail-address.

I used to be with BT Broadband, (from 2006 to 2011), and they were
possible to e-mail.

But when I moved to Sunderland, in 2011, then BT sent me a cheque, for
around £150, I think.

So they must have double-charged me, for some months, I think.

And then discovered this, later.

I really wanted to use a credit they had.

But I think what happened was that BT double-charged me instead.

So like some sharia, or something?

So BT freaked me out, I have to say.

And that’s why I chosed Virgin now.

But if I’d known they don’t use e-mail, then I would have chosen Talk
Talk, (or another internet-supplier), I think.

Just to try to update.

Thanks again for the e-mail.

Best regards,

Erik Ribsskog

On Mon, Aug 4, 2014 at 1:39 PM, OCCtelecoms <OCCtelecoms@ofcom.org.uk> wrote:
> Ofcom reference: 1-266978842
>
>
>
> 04 August 2014
>
>
>
> Dear Mr Ribsskog
>
>
>
> Thank you for contacting Ofcom about Virgin Media Ltd.
>
>
>
> Although we are unable to get involved in individual disputes, I realise
> that you have approached us for help and will explain how you can progress
> your complaint.
>
>
>
> If you have already contacted Virgin Media Ltd and feel you have been dealt
> with poorly or unreasonably, you can ask them to take your complaint to a
> higher level. You can find out how to do this from your service provider’s
> code of practice. This should detail their full complaints procedure and
> will be available through its website and customer services. Some service
> providers also print complaint information on the back of their phone bills.
>
>
>
> You are likely to resolve your dispute by following the complaints
> procedure, but if you exhaust this and remain unhappy, you should ask your
> service provider to send you a letter outlining their final position. This
> is known as a ‘deadlock’ letter.
>
>
>
> Once you have received a deadlock letter, you may be able to take your
> dispute to an Alternative Dispute Resolution (ADR) scheme. You can also take
> your dispute to an ADR scheme if it remains unresolved 8 weeks after you
> first complained.
>
>
>
> An ADR scheme is an important piece of consumer protection which every
> service provider has to belong to. They are free and independent services
> available to residential or small business (up to 10 employees) customers.
> Service providers must abide by an ADR’s decision, but if you are
> dissatisfied with the outcome you are free to consider legal action.
>
>
>
> For information, Virgin Media Ltd is a member of the Communications and
> Internet Services Adjudication Scheme (CISAS) for the purpose of ADR. You
> can contact CISAS at:
>
>
>
> CISAS
>
> International Dispute Resolution Centre
>
> 70 Fleet Street
>
> London
>
> EC4Y 1EU
>
>
>
> Phone: 020 7520 3827
>
> Email: info@cisas.org.uk
>
> Website: www.cisas.org.uk.
>
>
>
> With regards to the quality of customer service given by your provider,
> whilst this does not fall under our remit, it is in a provider’s own
> interest to treat their customers well. Additionally, we record all of the
> complaints we receive, so can identify issues of general consumer concern.
> If we notice a particular increase in similar complaints against the same
> provider, we may raise this with them for internal review.
>
>
>
> I hope you find this information helpful and can confirm that I have
> recorded details of your experience. If you need more advice, you can visit
> our website at: www.ofcom.org.uk or phone the Consumer Contact Team on: 0300
> 123 3333 or 020 7981 3040. You should quote the reference number at the top
> of this letter.
>
>
>
> Yours sincerely
>
>
>
> Charlotte Sperry
>
> Consumer Contact Team
>
>
>
>
>
>
>
> ________________________________
>
> ******************************************************************************************************************
> For more information visit www.ofcom.org.uk
>
> This email (and any attachments) is confidential and intended for the use of
> the addressee only.
>
> If you have received this email in error please notify the originator of the
> message and delete it from your system.
>
> This email has been scanned for viruses. However, you open any attachments
> at your own risk.
>
> Any views expressed in this message are those of the individual sender and
> do not represent the views or opinions of Ofcom unless expressly stated
> otherwise.
> ******************************************************************************************************************

2 attachments

virgin1.jpg
86K

virgin2.jpg
81K

PS.

Her er vedleggene:

5. august 2014

Enda mer om nettmobbing

Erik Ribsskog

Update/Fwd: Virgin Media Helpsite Webform – Complaint Form (KMM1931427V77385L0KM)

Erik Ribsskog

Sun, Aug 3, 2014 at 6:21 PM

To: OCCtelecoms@ofcom.org.uk

Cc: Q&A

Bcc:
rcjchancery.judgeslisting@hmcts.gsi.gov.uk,
me-customersupportliverpool@hmcts.gsi.gov.uk, Joanne Dalton
, casework@ico.org.uk, she
, Bjørn Ribsskog ,
“emb.london” , admin
, post ,
“hv-02.kontakt” , Phso Enquiries

Hi,

this is just more harassment from Virgin.

I haven’t contacted them on any contact-form or chat, or what it is they have.

(I prefer to send proper e-mails to proper e-mail-addresses.

Because then on gets to keep a copy of ones correspondence in ones e-mail-programmes.

I’ve
worked as a Company Researcher, in 2007 and 2008, and around then, more
or less all companies had their e-mail-address, on their website.

So it’s a mystery to me, why Virgin don’t have a general enquiery e-mail-adress, on their website.

It’s a step backwards, with the chats and the contact forms, I think.

If
one send a contact-form, one don’t know, when one send it, if its going
to return an e-mail, with a copy of the correspondence.

These are issues I’ve written about, on my blog, earlier, and also sent about, to the Parliamentary Ombudsman, etc.

So this could be someone who have read my blog, but don’t know how to write, who used terror/hijacking, to correspond.

Some type of people who are cynical, perhaps.

I’m
quite well known, (I’ve been on telly in Norway, and a Store Manager in
Norway and I have a blog, and have been a moderator on the irc-quiz, in
Norway, in the late 90’s), so who could this be, I don’t know, it could
be lot of usual and unusual suspects, I guess, like they say).

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: National Web Team <national_webteam@virginmedia.co.uk>
Date: Sun, Aug 3, 2014 at 3:50 PM
Subject: Virgin Media Helpsite Webform – Complaint Form (KMM1931427V77385L0KM)
To: eribsskog@gmail.com

Hi,

Thanks for the email you sent to us on 3 August 2014. We will endeavour to get back to you as quickly as possible.

We don’t want you to
experience any delays if your Complaint is about any of your services
not working. You can call our team on 150 from your Virgin Media phone or mobile or 0345 454 2222* from any other phone.

In the meantime, please rest assured our team are on the case and will respond to your complaint in full as soon as possible. If you have any questions about your services just click help for all the answers.

Kind regards,

The Virgin Media team

*For details about how much it costs to call our team from a Virgin Media home phone, visit callcosts. Call costs from other networks and mobiles vary.


Help	My Virgin Media	Contact us

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Visit www.virginmedia.com for more information, and more fun.

This email and any attachments are or may be confidential and legally privileged
and are sent solely for the attention of the addressee(s). If you have received this
email in error, please delete it from your system: its use, disclosure or copying is
unauthorised. Statements and opinions expressed in this email may not represent
those of Virgin Media. Any representations or commitments in this email are
subject to contract.

Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP
Registered in England and Wales with number 2591237

3. august 2014

Og enda en e-post til Ofcom

Erik Ribsskog

New update/Fwd: Update/Fwd: You’ve successfully changed your contact email

Erik Ribsskog

Sun, Aug 3, 2014 at 3:12 PM

To: OCCtelecoms@ofcom.org.uk

Cc: Q&A

Hi,

here’s yet another e-mail, that I received to do with this hijack-case.

Regards,

Erik Ribsskog

PS.

Here is more about this:

Erik Ribsskog <eribsskog@gmail.com>
Confirm your My Virgin Media contact email address (email ref (KMM1928704V60968L0KM)
Virgin Media Web Team <webteam@virginmedia.co.uk> Sun, Aug 3, 2014 at 11:16 AM
To: erika@posegodt.net
Hello ERIK,

Thanks
for updating the contact email address for your My Virgin Media
account. To confirm the change, all you have to do is click the link
below:

Confirm my contact email address

If the link above doesn’t
work, just copy and paste the one below into the address bar at the top
of your web browser window and press enter:

As soon as
you click the link above, we’ll update your account and start using the
new address for any emails we need to send you. Until then, we’ll carry
on using your old email address.

Kind regards,

The Virgin Media team

PS. We don’t pick
up emails from this mailbox, so please don’t reply to this email
address. If you’d like to get in touch, you’ll find all the details at virginmedia.com/contact

——————————————————————–
Save Paper – Do you really need to print this e-mail?

Visit www.virginmedia.com for more information, and more fun.

Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP
Registered in England and Wales with number 2591237

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sun, Aug 3, 2014 at 3:01 PM
Subject: Update/Fwd: You’ve successfully changed your contact email
To: OCCtelecoms@ofcom.org.uk
Cc: Q&A <contactus@stepchange.org>

Hi,

the hijackers have changed my contact-email, to a female version of my first-name my webshops domain-name.

So this is probably someone who knows me, (since they knows the name of my webshop and ridicule me).

(Also, I’ve been on telly in Norway, a couple of years
ago, (since I’m writing my memoirs and have a webshop, that sells
sweets, from the UK, to Norway).

So I’m perhaps a bit
populare, (my blog also have many readers), since I was a quite well
known Store Manager and internet-quiz-guy, when I lived in Norway).

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: <webteam@virginmedia.com>
Date: Sun, Aug 3, 2014 at 11:13 AM
Subject: You’ve successfully changed your contact email
To: eribsskog@gmail.com

Hello
Erik,

All
done!
Your
contact
email
address
on
My
Virgin
Media
has
been
changed
to
erika@posegodt.net.

Thanks
for
keeping
your
details
up
to
date.
We’ll
use
this
email
address
from
now
on
to
send
you
information
about
your
account
and
services.
If
you’ve
signed
up
for
eBilling,
we’ll
also
use
this
email
address
to
let
you
know
when
your
bill’s
ready
to
view
online.

It’s
a
good
idea
to
add
us
to
your
contacts
list
too,
just
to
make
sure
these
messages
don’t
get
stopped
by
your
spam
filter.

Enjoy

The
Virgin
Media
team

P.S.
We
don’t
pick
up
emails
from
this
mailbox,
so
please
don’t
reply
to
this
email
address.
If
you’d
like
to
get
in
touch,
you’ll
find
all
the
details
at
virginmedia.com/contact
instead.

3. august 2014

Jeg sendte enda en e-post til Ofcom

Erik Ribsskog

Update/Fwd: You’ve successfully changed your contact email

Erik Ribsskog

Sun, Aug 3, 2014 at 3:01 PM

To: OCCtelecoms@ofcom.org.uk

Cc: Q&A

Bcc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk, casework@ico.org.uk

Hi,

the hijackers have changed my contact-email, to a female version of my first-name my webshops domain-name.

So this is probably someone who knows me, (since they knows the name of my webshop and ridicule me).

(Also, I’ve been on telly in Norway, a couple of years
ago, (since I’m writing my memoirs and have a webshop, that sells
sweets, from the UK, to Norway).

So I’m perhaps a bit
populare, (my blog also have many readers), since I was a quite well
known Store Manager and internet-quiz-guy, when I lived in Norway).

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: <webteam@virginmedia.com>
Date: Sun, Aug 3, 2014 at 11:13 AM
Subject: You’ve successfully changed your contact email
To: eribsskog@gmail.com

Hello
Erik,

All
done!
Your
contact
email
address
on
My
Virgin
Media
has
been
changed
to
erika@posegodt.net.

It’s
a
good
idea
to
add
us
to
your
contacts
list
too,
just
to
make
sure
these
messages
don’t
get
stopped
by
your
spam
filter.

Enjoy

The
Virgin
Media
team

P.S.
We
don’t
pick
up
emails
from
this
mailbox,
so
please
don’t
reply
to
this
email
address.
If
you’d
like
to
get
in
touch,
you’ll
find
all
the
details
at
virginmedia.com/contact
instead.

3. august 2014

Jeg sendte en e-post til Ofcom

Erik Ribsskog

Update to e-mail from yesteday/Fwd: You’ve successfully changed your password.

Erik Ribsskog

Sun, Aug 3, 2014 at 2:44 PM

To: OCCtelecoms@ofcom.org.uk

Cc: Q&A

Hi,

now someone have even hijacked my Virgin-account, it seems.

I just wanted to warn about this.

(Because Virgin doesn’t have an e-mail-address, that’s monitored, it seems).

Because I haven’t changed the password at all.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: VirginMedia <webteam@virginmedia.com>
Date: Sun, Aug 3, 2014 at 11:01 AM
Subject: You’ve successfully changed your password.
To: Erik Ribsskog <eribsskog@gmail.com>

Hello
Erik,

We
just
want
to
confirm
that
you
have
changed
the
password
to
your
My
Virgin
Media
account

If
you
ever
get
stuck,
you’ll
find
lots
of
great
help
at
virginmedia.com/help.

Enjoy

The
Virgin
Media
team

P.S.
We
don’t
pick
up
emails
from
this
mailbox,
so
please
don’t
reply
to
this
email
address.
If
you’d
like
to
get
in
touch,
you’ll
find
all
the
details
at
virginmedia.com/contact
instead.

3. august 2014

Jeg sendte en e-post til the High Court

Erik Ribsskog

Complaint about Ofcom/Fwd: Ofcom reference: 1-260568294. Email to Ofcom

Erik Ribsskog

Sat, May 31, 2014 at 10:38 PM

To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk

Cc:
Colin Simber , Henrik
Wedell-Wedellsborg , “emb.london”
, HRW UK , amnestyis
, Politikk Høyre ,
Phso Enquiries , post , Akademikerforbundet , LHT Customer Service
, Pia Ribsskog , Bjørn
Ribsskog , she ,
“hv-02.kontakt” , “anne-kathrine.skodvin”

, post , “EUteam@amnesty.org”
, “SCT@amnesty.org.uk”
, hofmarskallatet@kongehuset.dk, Liverpool
Direct , Vernepliktsverkets
kontaktsenter ved Wenche Molstad ,
post@slottet.no, Runcorn Office , Info
, Benefits Service
,
“steve.rotheram.mp” , LO
Postkasse LO , CONTACT-US

, Contact-Us

, “sande.vgs”
, “president@ansa.no”

Hi,

this is really a complaint about Ofcom, so I should send it to the
High Court, I think.

(Especially since this was just sent to OCCtelecoms@ofcom.org.uk).

Ofcom writes that they can’t have their e-mail address on their
website, because they can’t have a general enquiery e-mail-address,
because they are to big.

But they send me an e-mail from ‘OCCtelecoms@ofcom.org.uk‘.

Why can’t they have this e-mail-address on their website?

That makes no sense to me.

They just write some balony really, I think.

Also, I asked the Information Commissioner’s Office, (who had a proper
e-mail address), to send my complaint on to Ofcom, about a year ago.

But ICO refused to do that.

But there’s something called civilisation.

And it’s something called society.

Isn’t it?

So when I ask them, if can send my e-mail on to their
sister-organisation, more or less, (both are founded by the
Government, if I’m not mistaking), then they could do that, I think.

I’ve think I’ve sent you a copy of my first e-mail to Ofcom, (which I
sent a few days ago, to graham.howell@ofcom.org.uk).

Virgin to didn’t have a proper e-mail-address, so I haven’t gotten to
send to them.

I don’t think contact-forms are fine, because they make citizens lose
control of their complaints, I think.

So I tried to find Ofcoms e-mail address.

But couldn’t find it, so I ended up sending about this, to ICO.

The inital complaint, (from around a year ago), was mainly about
Virgin needed to visit me four times, (with even more different
staff), to install a broadband-line.

BT only needed one visit and one staff, when they installed a
broadband-line for me, in Mandeville St., here in Walton, in 2006.

So I wonder if Virgin did some bogus stuff.

Also, on the first visit, Virgin drilled an extra whole, in the wall,
in my lounge, and put some silver stuff in it, and also the engineer
lost his balance, in my chair, (or pretended to), and distroyed my
printer, (so I had to glue some stuff on it, with super-glue).

And also I’ve sent to you, (a copy email), about the Ofcom/Royal
Mail-complaint, in the e-mail to graham.howell@ofcom.org.uk on 29/5.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: OCCtelecoms <OCCtelecoms@ofcom.org.uk>
Date: Fri, May 30, 2014 at 5:30 PM
Subject: Ofcom reference: 1-260568294. Email to Ofcom
To: “eribsskog@gmail.com” <eribsskog@gmail.com>

Ofcom reference: 1-260568294

30 May 2014

Dear Mr Ribsskog

Thank you for your email dated 29 May 2014 to Graham Howell. Graham
has forwarded your email to the Consumer Contact Team and I have been
asked to reply.

I was sorry to learn that you felt it necessary to complain about our
website. Because the communications sector covers such a large area,
we are unable to supply an email address for a consumer to send their
complaint or enquiry to. As you say, for certain issues consumers can
register their experiences with Ofcom online. This information about
consumer experience and information helps to inform our policy.
However, I should like to add that we are not responsible for
resolving individual complaints consumers have against their
providers.

If a consumer has a more detailed concern or cannot find the advice on
our website they are looking for, they can contact our advice line on:
0300 123 3333 or 020 7981 3040. The lines are open Monday to Friday
from 9.00am to 5.00pm.

Virgin Media

Regarding your complaint against Virgin Media, if you are unhappy
about how they handled the installation of your service you should
follow the company’s complaints procedure:
http://store.virginmedia.com/content/dam/eSales/Downloads/004942%20Customer%20Complaint_v2.pdf.

While the final stage of this refers to submitting a complaint to
CISAS (www.cisas.org.uk), they are unlikely to be able to consider an
issue about any damage a Virgin Media engineer caused to your
property. However, CISAS should be able to deal with any unresolved
complaint you have about the amount of time it took Virgin Media to
complete the installation. CISAS is a free and independent service
which can award costs to a consumer. Virgin Media must abide by the
decision of CISAS. However, you are not bound by this decision and can
consider legal action if dissatisfied with their decision.

On the matter of the Virgin Media engineer accessing your personal
information, I recognise this is something you feel strongly about.
Unfortunately, it is not something we can comment on as we do not
enforce the Data Protection Act.

Royal Mail

You also highlighted your concerns about Royal Mail increasing the
cost of 1st and 2nd class stamps in 2012.

As more consumers and businesses turn towards other means of
communication, such as text and email, postal volumes are on the
decline. This trend has brought new challenges to the industry, and a
severe risk to the sustainability of the universal postal service. As
a result, following public consultations in both October and December
2011, Ofcom has developed a new regulatory framework which intends to
secure the universal service for the immediate future.

This new framework allows Royal Mail (the UK’s designated universal
service provider) a greater commercial freedom when setting prices, so
long as they meet important safeguards. While Royal Mail is free to
set its own prices for 1st class stamps, one of the safeguards in
place is a 55p cap on the cost of a 2nd class stamp (the cap will be
indexed in line with inflation). We believe that this safeguard will
ensure that postal services remain affordable for low income
households and vulnerable customers.

I hope the above information will be useful to you.

Yours sincerely

Steven Parker

Consumer Contact Team

________________________________

******************************************************************************************************************
For more information visit www.ofcom.org.uk

This email (and any attachments) is confidential and intended for the
use of the addressee only.

If you have received this email in error please notify the originator
of the message and delete it from your system.

This email has been scanned for viruses. However, you open any
attachments at your own risk.

Any views expressed in this message are those of the individual sender
and do not represent the views or opinions of Ofcom unless expressly
stated otherwise.
******************************************************************************************************************

31. mai 2014

Jeg sendte en e-post til Ofcom

Erik Ribsskog

Complaint about Virgin/Fwd: Response from the Information Commissioner’s Office[Ref. ENQ0493394]

Erik Ribsskog

Thu, May 29, 2014 at 4:19 AM

To: graham.howell@ofcom.org.uk

, post , “EUteam@amnesty.org”
, “SCT@amnesty.org.uk”
, hofmarskallatet@kongehuset.dk, Liverpool
Direct , Vernepliktsverkets
kontaktsenter ved Wenche Molstad ,
post@slottet.no, Runcorn Office , Lars
Aasen , Info , Benefits
Service ,
“steve.rotheram.mp” , LO
Postkasse LO ,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk, CONTACT-US

, Contact-Us

, “sande.vgs”
, “president@ansa.no”

Hi,

could you have a look at this complaint about Virgin Broadband, please.

Also I would like to complain that Ofcom don’t have general enquiry
e-mail addresses on their website, (only contact-forms, which don’t
let the citizen keep control of the complaint, I think, because one
don’t know if one get a copy e-mail generated or not, when one use the
contact-forms).

Also I wanted to complain that Ofcom increased the postage-prices to
much, in 2012, I think it was.

I have a web-shop.

And when you almost double the prices on postage, (for packets sent by
air-mail to Europe), then you distroy for businesses.

Because businesses need stable frame-conditions, (like I learned when
I was at course, with Unge Høyre, (the Conservative Youth
Party)-leader, (now minister), Jan Tore Sanner, in Norway, in 1991).

So I think it’s better for businesses if the postage-increases, are
updated every year, and that they increase about as much, as the
inflation is, every year.

(And not ten or twenty or a hundred times as much as the inflation.

One could think this big increase was done, to harm private businesses.

Hm).

Thanks in advance for any help with this!

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Apr 18, 2013 at 9:40 AM
Subject: Re: Response from the Information Commissioner’s Office[Ref.
ENQ0493394]
To: casework@ico.org.uk

Hi,

thank you for your e-mail.

I think it’s no doubt that the Virgin-engineer could have come across
personal information, about me, when he sat down, in front of my
computer.

And this guy didn’t seem reliable, to me.

Since he both drilled an extra hole in the wall, and he also distroyed
my printer, when he sat down, on my chair.

Because he acted like he was Charlie Chaplin, and fell down, from the
chair, and distroyed the printer.

Even if this was young engineer.

And an engineer should understand how to sit on a chair.

So I think he broke my printer on purpuse.

And then I think he also could have drilled the extra hole, in the
wall, on purpose.

This is not the kind of people, that I want, to sit in front of my computer.

It’s a PC, that means Personal Computer.

And I could have had personal information on it.

I scan documents, and people in general have a lot of information, on
their computers.

And this engineer was very good at computing, so who knows what he
did, on my computer.

I didn’t like monitor him, I tried to be a bit laid-back.

And it was also two other Virgin-staff here, that day.

The Virgin-staff who didn’t have an apointment, was here the next day.

And that was a fourth Virgin-guy.

So you have mixed up two of the Virgin-guys.

It wasn’t the one who didn’t have an apointment, who looked at my computer.

Those were two different guys.

And even a fifth guy, turned up, the next week.

So Virgin sendt five engineers here, to install a broadband-line.

And it took them about a week, to finish the job.

And a broadband-line isn’t that spectacular, these days.

In 2006, BT used one engineer, and only one visit, (that lasted a
couple of hours, I think it was), to install a broadband-line, when I
lived in Mandeville St.

So this that Virgin needs five guys to install a broadband-line, (when
BT only needs one guy).

It’s makes me wonder if Virgin are trying to terrorise me, or something.

Hm.

And this is the year 2013.

It’s not the year 1913.

And still Virgin doesn’t have an e-mail-address.

A company which sells broadband-lines that doesn’t have an e-mail address.

And the same with Ofcom.

Are you sure you don’t have these e-mail-addresses.

When I worked as a Store Manger, in Norway, I had a book with
phone-numbers, for other organisations, in the retail-business.

Don’t you at ICO have a list, where you have e-mail-addresses, etc.

Is it ok that I don’t write to Virgin, since they don’t have an e-mail-address?

Also, in my last e-mail, I asked you if you could please escalate this
case, to your line-manager.

Even the Virgin-guy who went here without an apointment could have
seen personal information.

What if I had had a girl-friend, and had a picture of her naked, was
on the screen, and the computer was on.

Or a love-letter had been laying on the table?

That would have been personal information, I think.

So I wonder if that Virgin-guys go to your flat, without an
apointment, is a breach of ones Data Protection-rights.

(Norwegian: ‘personvern’).

And shouldn’t Ofcom and Virgin have e-mails-addresses?

They can’t say they don’t understand the new IT-technology.

Because these are IT-organisations, I’d say.

So this is a cause of concern, I think, that these organisations
doesn’t have e-mail addresses.

Could you please escalate this case to your line-manager.

So I could get a second opinion about this, please.

Thanks in advance for the help with this!

Best regards,

Erik Ribsskog

On Thu, Apr 18, 2013 at 9:18 AM, <casework@ico.org.uk> wrote:
>
> PROTECT
>
>
>
> 18 April 2013
>
>
>
> Case Reference Number ENQ0493394
>
>
>
> Dear Mr Ribsskog
>
>
> Thank you for your further correspondence dated 11 April 2013.
>
> I understand from your correspondence that you are concerned that a
Virgin engineer who attended your properly did so without an
appointment, and that this engineer also looked at your PC.
>
> As I have outlined in my previous emails, the engineer attending
your property without an appointment would not be covered by the Data
Protection Act 1998 (DPA). As such, it is not a matter that this office
can address.
>
> The DPA is specifically concerned with ‘personal data’, and gives
certain rights to individuals regarding their personal data. It also
states that data controllers, (organisations who process and control
personal data), shall process personal data in line with eight
principles of good information handling.
>
> In your latest email you now also mention that the engineer
‘looked’ at your computer, but you do not give any further information.
If he simply saw what was on your screen whilst he was in your property
then this would not be a concern under the DPA.
>
> If he processed, (used, disclosed, edited, deleted etc), personal
data contained in files on your computer, then he would have needed to
do this in line with the provisions of the DPA. In particular, in line
with the first principle, which states that personal data must be
processed fairly and lawfully and with respect to one of the conditions
outlined in the Act.
>
> In practise this means that at the point an organisation collects
personal data from an individual, it needs to give ‘fair processing’
information to the individual concerned about how their data is going to
be used. This is often given in the form of a ‘Privacy Notice’ (a
written statement).
>
> If the engineer did process files on your computer which contained
your personal data, and you did not receive any fair processing
information then this could potentially be a concern in relation to the
DPA.
>
> If you believe that this is the case, you should, in the first
instance, write to the organisation directly and outline your concerns.
Keep copies of any letters you send together with any replies you
receive.
>
> If, having raised these issues in writing with the organisation,
you still have concerns about their compliance with the DPA, you may
then wish to make a complaint to us for assessment. During this
assessment process we would determine whether it is likely or unlikely
that the organisation complied with the DPA in relation to this issue.
>
> For us to be able to consider a complaint we would need you to
provide us with a completed complaint form (which can be found through
the link below), a copy of your complaint to the organisation and their
response (if they have responded), and a copy of any other relevant
information, eg evidence that the incident occurred and a copy of any
privacy notices you received.
>
> http://www.ico.org.uk/complaints/handling
>
> Unfortunately I am not able to provide you with specific contact
information form Virgin or Ofcom, as this is not within the remit of our
office. I have again provided the links to the contact pages of their
websites.
>
> http://www.ofcom.org.uk/contact-us/
>
> https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST
>
> If you are unhappy with the service you have received from us, you
can make a complaint to us using our ‘Case review and service complaints
form’. I have included a link to information on our website about how
to complain, the complaints form can be found on this page.
>
> http://www.ico.gov.uk/complaints/satisfied_with_our_service/complaints_and_compliments.aspx
>
> I hope this information is of assistance to you. For more information please contact our helpline on 0303 123 1113.
>
> Yours sincerely
>
> Amy Holmes
> Case Officer
> First Contact Group
>
> ____________________________________________________________________
>
>
> The ICO’s mission is to uphold information rights in the public
interest, promoting openness by public bodies and data privacy for
individuals.
>
> If you are not the intended recipient of this email (and any
attachment), please inform the sender by return email and destroy all
copies. Unauthorised access, use, disclosure, storage or copying is not
permitted.
> Communication by internet email is not secure as messages can be
intercepted and read by someone else. Therefore we strongly advise you
not to email any information, which if disclosed to unrelated third
parties would be likely to cause you distress. If you have an enquiry of
this nature please provide a postal address to allow us to communicate
with you in a more secure way. If you want us to respond by email you
must realise that there can be no guarantee of privacy.
> Any email including its content may be monitored and used by the
Information Commissioner’s Office for reasons of security and for
monitoring internal compliance with the office policy on staff use.
Email monitoring or blocking software may also be used. Please be aware
that you have a responsibility to ensure that any email you write or
forward is within the bounds of the law.
> The Information Commissioner’s Office cannot guarantee that this
message or any attachment is virus free or has not been intercepted and
amended. You should perform your own virus checks.
> __________________________________________________________________
>
> Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

29. mai 2014

Jeg sendte en e-post til MP Steve Rotheram

Gmail – Your E-mail to Steve Rotheram MP (via Louise Ellman MP)

Erik Ribsskog
<eribsskog@gmail.com>

Your E-mail to Steve Rotheram MP (via Louise Ellman MP)

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Jul 16, 2013 at 2:23 PM

To:
“BOOTH, Gary” <gary.booth@parliament.uk>

Hi,

thank you for your e-mail!

My National Insurance Number is SG 27 09 67 D.

It’s also a complaint from May.

And then I wondered why Ofcom doesn’t have a general enquiery e-mail address on their website.

(Because I wanted to complain to Ofcom about Virgin Broadband, some months ago, and ended up complaining to ICO instead, since I don’t like ‘web-mail’, like Ofcom has, (on their website), since then the citizens sometimes lose control of their complaints, I think, since one sometimes doesn’t recieve an e-mail where the complaint is written, when one use ‘web-mail’, instead of proper e-mail-addresses, because then one can have a copy of the sent e-mail in ones e-mail-programme, and have documentation about what one wrote).

Thanks again for the reply!

Best regards,

Erik Ribsskog

On Tue, Jul 16, 2013 at 10:44 AM, BOOTH, Gary <gary.booth@parliament.uk> wrote:

Erik

Steve has passed your e-mail to me for attention. You have asked us to find out why the Jobcentreplus Office in Birkenhead does not respond to e-mails, if you let me have your National Insurance Number I will contact them to ask the question?

Best wishes

Gary Booth

Assistant to Steve Rotheram MP – Liverpool Walton

330 Rice Lane, Walton, Liverpool, L9 2BL.

Tel: 0151 525 5025

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16. juli 2013

Stikkord: Ofcom

Hello Erik,

The Virgin Media team

Hello Erik,

The Virgin Media team

Hello Erik,

The Virgin Media team

Hello
Erik,

The
Virgin
Media
team

Hello
Erik,

The
Virgin
Media
team

Hello
Erik,

The
Virgin
Media
team