Ok,
that sound very fine!
But, why is that you let your representatives work over-time every Sunday then?
Shouldn't you as a main rule conduct your business, within the business hours?
Yours sincerely,
Erik Ribsskog
On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk> wrote:
Dear Mr Ribsskog
Rosemary Cox has passed your complaint to me to take
over as you have requested that she no longer deals with your
case.
I can confirmed that a letter has been sent to the
firm, and we have asked that they issue you with a final response letter within
14 days. We have also asked them to copy us in on that
response.
If you remain unhappy with the firms response, or you
have not received a response from them within 14 days, please let me know and I
will arrange for your complaint to be moved forward for investigation by an
Adjudicator.
Regards
Jackie Collins Operations Manager
Direct Dial :
020 7964 0116
Direct Fax: 020 7964
0117
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 June 2009 11:17
To: Cox,
Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Hi,
I don't think it's any use with me repeating myself.
I don't think you should handle my complaint.
The reason is, that if you are to overworked, you get to tired.
And in dealing with complaints like these, one obviously needs ones
judgement, to be like
it should be.
If one are out of balance, like I think you could be, then I don't
think this is good for how the
complaint is being dealt with.
So please do as I ask Mrs .Cox, and tell your manager what I said, that
I want someone else
to deal with my complaint, due to that I think that you must be
overworked.
Haven't you seen how fine the weather is today, you should have a day
off in the fine weather,
I think.
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your
e-mails
As previously advised I am not going to debate with
you the working hours of this office.
I have written to you today to advise the steps we
are taking with your complaint. If the firm fail to resolve the situation for
you, your complaint will be passed onto our adjudication area for further
consideration of the concerns you have raised.
I should add that we do
not tolerate rude or insulting language at this office, and would
expect any further communication to be sent in a more acceptable
manner.
Kind Regards
Rose Cox
team manager
Sent: 28 June 2009 10:43
To: Cox, Rosemary
Subject: Re: Complaint
against RBS/Fwd: Earlier e-mail
Hi,
of course you can work on Sundays if you want.
But business e-mails should just be sent within the
business-hours.
Or else, what's going to happen, is obvious.
Someone are going to come drunk home from town, and answer the
business-e-mails when they are drunk, which is what has happened today, with
our correspondence.
If this is something, you didn't know from before, then I think this
Financial Ombudsman-stuff is just a load of crap really.
Try to use the head that God gave you when you were born!
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Thank
you for your e-mail
I must admit to being surprised and
confused with the content of the
e-mail.
We are an extremely busy department and we often work at the
weekends, this is obviously of help to consumers as we are able to
deal with their complaints in a more timely manner. I would suggest
that It is entirely up to each individual business to
determine which hours their staff will work and I do not intend debating
this with you.
By working this weekend I have been able to deal with your complaint,
which as you can appreciate is of a benefit to
you.
Perhaps you can clarify the spelling mistakes you are referring
to?
Kind
Regards
Sent: 28 June 2009
10:20
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Hi again,
don't you think it's strange for an institutions like yours to send
e-mails on Sunday mornings then?
Shouldn't e-mails be sent within normal business hours then you
think?
This is what it says on Wikipedia:
I think
this is rather akward, as I also think your spelling-mistakes
are.
Sincerely,
Erik
Ribsskog
On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear
Mr Ribsskog
Thank
you for your e-mail
That's no problem, however I should point out that we
are not a government department, we are a independent complaints
body.
I will be in touch with your again in the next few
days
Kind
Regards
Rose
Cox
team
manager
Sent: 28 June 2009 08:02
To: Cox, Rosemary
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail
Hi,
ok that's very fine, I'm just home from town you see.
I thought it was a bit strange, since noone in Government in
Norway, work on Sundays.
Sorry about this, I forget sometimes that I'm not in Norway any
longer.
Sorry about this!
Yours sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary
<Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear
Mr Ribsskog
Thank you for your e-mail
I can assure you this is not a
joke, I am currently in the office working
today.
I presume that you would like us to
deal with your complaint, so am responding to your e-mails
today
Kind
Regards
Rose
Cox
team
manager
Sent: 28 June 2009 07:36
To: Cox,
Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Hi,
why do send the e-mails early on a Sunday morning, by the
way.
Is this some kind of joke?
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary
<Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your
e-mails
I will contact you again once I
have considered the
information.
Kind Regards
Rose Cox
team manager
Sent: 27 June
2009 14:59
To: Cox, Rosemary
Subject: Complaint
against RBS/Fwd: Earlier e-mail
Hi,
thank you for you e-mail, that I recieved today.
I'll contact your collegue back, regarding the
Barclays-complaint.
I sent the complaint on RBS Dale St., to Yvonne Williams at RBS,
but she
also harassed me, like this, she writes 'Dear Ms Ribsskog', even
if my name
is Erik, and in Britain, you have a movie called 'Erik the
Viking', and Eric is
also a quite usual name, in English-speaking countries.
So I think Yvonne Williams, the complaint-investigator, also
bullied me.
I think this must have been a deliberate mistake.
This ended with the complaint being partly resolved, in the way
that RBS,
gave me the bonus of £100, for moving my account to them, from
Barclays,
(who I also had problems with, that I'll exlain about to your
collegue, like I
mentioned earlier).
I'll also find the actual complaint against RBS Dale St. now,
and forward it
to you.
What I meant with the complaint-form, was that it didn't look
anything at all
like the ones you've sent me now.
Maybe the complaint-form I was sent, was to do with other
financial institutions,
than banks?
Like share-fonds etc?
Have you also got other complaint-forms, other than to banks,
perhaps someone
sent me the wrong form intentionally?
Just a thought I had.
But anyway, thank you very much for your e-mail, and I'll
also find the actual
RBS Dale St. complaint, and e-mail it to you now.
Yours sincerely,
Erik Ribsskog
———- Forwarded message
———- From: Williams, Yvonne
(CRU) <Yvonne.Williams@rbs.co.uk>Date: Tue,
Jun 26, 2007 at 4:30 PM Subject: RE: Earlier e-mail To: Erik
Ribsskog < eribsskog@gmail.com>
Dear Ms Ribsskog
Could you please arrange another copy of your email to be sent
to me for my investigation
Regards
Yvonne Williams
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 June 2007
14:04
To: Williams, Yvonne (CRU)
Subject: Earlier
e-mail
*** WARNING : This message originates
from the Internet ***
Hi,
I'm refering to the e-mail I sent you on 5/6.
I was just wondering if you have recieved this e-mail,
because I cant see
that I have recieved any answer to it yet.
Please just contact me if you want me to send you the e-mail
again.
Yours sincerely,
Erik Ribsskog
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