Stikkord: Parliamentary and Health Service Ombudsman

(I’ll paste a copy of that e-mail with this e-mail). I think I want to escalate with the PHSO, (to your line-manager), since you haven’t commented on this, it seems.

Hope this is alright! Best regards, Erik Ribsskog PS. Here is the mentioned e-mail: FW: x261174 Erik Ribsskog
<eribsskog@gmail.com>   
Thu, May 15, 2014 at 3:48 PM To:
Zoe.Wilkinson@ombudsman.org.uk
Cc:
foi.officer@lgo.org.uk, rcjchancery.judgeslisting@hmcts.gsi.gov.uk, Colin Simber <colin.simber@linskills.co.uk> Bcc:
l.kennedy@easylaw.co.uk, “emb.london” <emb.london@mfa.no>, HRW UK <hrwuk@hrw.org>, amnestyis <amnestyis@amnesty.org>, Politikk Høyre <politikk@hoyre.no>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, post <post@mfa.no>, Akademikerforbundet <post@akademikerforbundet.no>, LHT Customer Service <csc@lht.co.uk>, Pia Ribsskog <pia@nfunorge.org>, Bjørn Ribsskog <bribsskog@gmail.com>, she <she@topdanmark.dk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>, “anne-kathrine.skodvin” <anne-kathrine.skodvin@ica.no>, post <post@spesialenheten.no>, “EUteam@amnesty.org” <EUteam@amnesty.org>, “SCT@amnesty.org.uk” <sct@amnesty.org.uk>, hofmarskallatet@kongehuset.dk, Liverpool Direct <liverpool.direct@liverpool.gov.uk>, Vernepliktsverkets kontaktsenter ved Wenche Molstad <vpv.kontakt@mil.no>, post@slottet.no, Runcorn Office <runcornoffice@taroe.org>, Lars Aasen <lbf@lbf.no>, Info <info@tpas.org.uk>, Benefits Service <benefits.service@liverpooldirectlimited.co.uk>, “steve.rotheram.mp” <steve.rotheram.mp@parliament.uk>, LO Postkasse LO <lo@lo.no> Hi, now the NHS says I have received services from them. Also, it seems like they want to have a discussion with me, (while I want to keep this in writing). Also, the subject-line in the e-mail is: ‘x261174’.
That’s not a proper subject-line I think, so it’s clear to me that this is some ‘commie-stuff’. Also, have you sent about this case to the LGO?
I copy this e-mail to foi.officer@lgo.org.uk , since I want to complain that the LGO email addresses that I’ve used earlier don’t seem to work any longer, (I got some error e-mails back when I tried to use them the other day).
And to the High Court in case the LGO department is wrong.
Best regards, Erik Ribsskog
———- Forwarded message ———- From: Selby, Kerry <Kerry.Selby@merseycare.nhs.uk> Date: Thu, May 15, 2014 at 2:40 PM
Subject: FW: x261174 To: “eribsskog@gmail.com” <eribsskog@gmail.com>
Dear Mr Ribsskog I am sorry you have received services which have prompted you to contact us with a complaint. I would like to confirm that we are addressing your concerns and somebody from the Trust will contact you in the near future to discuss this further.
If you have any questions or queries, please do not hesitate to contact me. Kind regards Kerry Kerry Selby Complaints Officer Mersey Care NHS Trust Tel : 0151 473 2877
Fax : 0151 473 2899
From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 13 May 2014 14:38
To: Complaints
Cc: Zoe.Wilkinson@ombudsman.org.uk Subject: Complaint/Fwd: PHSO Enquiry (190624) Hi, I wanted to complain about your letter where you wrote I have to go to a mental-check. It isn’t clear who initiated this, (which organisation and staff), that Liverpool City Council Careline contacted me. That wasn’t something I had asked for. And I had already complained about Liverpool City Council Careline, (for being unconform etc.), when they gave me this apointment for a mental-check.
So this could be some kind of revenge from Liverpool City Council Careline, since I complained about them. I’ve also tried to complain about the Council to the LGO, but they don’t have a working e-mail-address now, it seems.
Perhaps the PHSO, (who I copy this e-mail), could send about this to the LGO.
Erik Ribsskog
———- Forwarded message ———-
From: Wilkinson Zoe <Zoe.Wilkinson@ombudsman.org.uk> Date: Tue, May 13, 2014 at 11:26 AM
Subject: PHSO Enquiry (190624) To: “eribsskog@gmail.com” <eribsskog@gmail.com> RESTRICTED
We are committed to keeping your information secure.  As part of that commitment we have decided that when we send you information by email we may have to remove some details.  This includes information that may identify you, or any other person and sometimes the organisation complained about. Dear Sir
Our reference: 190624 Your complaint to the Ombudsman Thank you for your complaint of 1 May 2014 about Mersey Care NHS Trust (the Trust). I was sorry to learn of your concerns. You complain that the Trust have followed incorrect process in arranging an appointment for you regarding your mental health, following a referral from Careline Adult Services.
At this time we have decided that we should wait until you have completed the Trust’s complaints process before we look at your concerns further. This is because we often find that organisations themselves are in the best position to resolve complaints about their service quickly and effectively. It is also important for organisations to have full opportunity to resolve complaints themselves before we become involved.
I have contacted the Trust to determine the status of your complaint. They tell me that they have not yet received a formal complaint from you regarding this issue. In order to continue with your complaint, you should therefore put you complaint to the Trust and wait for the forthcoming response.
You can contact the Trust with your complaint at: Mersey Care NHS Trust V7 Building
Kings Business Park
Prescot
L34 1PJ You can also complain by email at complaints@merseycare.nhs.uk or by phone on 0151 472 4002.
If you are not satisfied with the response provided, you will need to write to the Trust to explain why you remain unhappy. The Trust should then provide you with a second response in which they address any outstanding concerns you have.  
If the Trust is unable to resolve your complaint to your satisfaction, you can then return to the Ombudsman. If you do need to return to us, it is important that the Trust have provided you with their final response to your complaint, and confirmed that there is nothing further that they can do to try to resolve your concerns.
If you need to return to us, you should explain to us what has changed between now and your return. In particular, you will need to:     explain what was wrong with the responses you have already received to your complaint;
    say what you want us to achieve for you;     send us copies of any relevant correspondence and papers that you have;
    give written permission for us to obtain any papers and records connected to the complaint; and
    confirm whether you are taking legal action about it (because, by law, that may prevent us from looking at the complaint). A copy of our complaint form can also be downloaded from our website at: www.ombudsman.org.uk.
I hope this information now helps to take your complaint forward. Yours faithfully Zoe Wilkinson Customer Services Officer
Parliamentary and Health Service Ombudsman T: 0300 061 3909 E: Zoe.Wilkinson@ombudsman.org.uk W: www.ombudsman.org.uk Follow us on
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And to the High Court in case the LGO department is wrong.

Mersey Care is keen to demonstrate its accountability to its stakeholders, including staff, service users, carers, our commissioners and the local community. We are encouraging people to become a member of the Trust. Members are able to have a say about our plans for the future and help us to further improve the services we provide. Mersey Care staff are automatically Members of the Trust. If you are a service user, carer or member of the public please JOIN us at: http://www.merseycare.nhs.uk/trust-member.aspx


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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. 
If you have received this email in error please notify the system manager.

This footnote also confirms that this email message has been swept for the presence of computer viruses.

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Hi,