johncons

Stikkord: Parliamentary and Health Service Ombudsman

  • Jeg sendte en ny e-post til Phso


    Gmail – PHSO Enquiry

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    PHSO Enquiry


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, May 3, 2013 at 6:10 PM

    To:
    Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>

    Hi,

    thank you for your e-mail!

    I think my MP must be Steven Rotherham, labour-MP for Walton.

    (I went to the jobcentre in Aintree earlier today, and then I went passed his office).

    Even if I have been in the conservative youth party a bit, in Norway.


    In the early 90’s I was dragged to their head-quarters in Oslo, (Høires Hus), by my earlier class-mate Magne Winnem.

    I was there on one or two course-days in politics, led by Norwegian politician Jan Tore Sanner, (I think it must have been).


    I was there only once, I think.

    And I was chosen to give advice about the party-program, (for the youth party), before the local-elections in 1991.
    (It was after the course, and it was Magne Winnem, Jan Tore Sanner, Bård Brende and me, who was in a kind of election-campaign-comitee).

    I didn’t go there on my own initiative.

    (Winnem dragged me there).

    So I didn’t want to go there after that meeting.

    But Winnem managed to drag me to Oslo city centre, on the start-day of the nationwide county and municipality-elections, in 1991, to say hi to Jan Tore Sanner etc., who said the final election-programme got fine.


    Something like this.
    But I was really dragged there by Winnem, so I thought it would perhaps be a bit like ‘comeradery’, in the party, if I continued to go there.

    It wasn’t on my inititive, and my role there was a bit unclear.

    (Was I there as Winnems mate or as a citizen).
    And I never got anything in the post from eighter Høyre or their youth party.


    But I had done some important work there, (with the party-programme), I though, so when it said on a job-contract, some months later, which organisations I was in, I thought I could write ‘Unge Høyre’, since I’d done some important stuff there, I thought.


    And I didn’t get  paid for this work, so I must have been a member, I think.

    The employer was the Norwegian Co-op, by the way, (who bought the hyper-market I worked in, Matland/OBS Triaden).

    Now the conservative party in Norway don’t reply to me, (for some reason).

    (Maybe Winnem or Sanner mess with me?).

    But I still think it’s strange to write to the labour MP’s.


    When I’ve been in the conservative party, in Norway.
    The ombudsmen in Norway don’t tell you to write to the MP’s.

    (So this is a bit strange, I think).

    But I still try to write this e-mail.


    Best regards,

    Erik Ribsskog

    On Fri, May 3, 2013 at 1:01 PM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

    PROTECT

    We are committed to keeping your information secure.  As part of that commitment we have decided that when we send you information by email we may have to remove some details.  This includes information that may identify you, or any other person and sometimes the organisation complained about.

    Dear Sir

    Our reference: EN-161747 (please quote in any future correspondence).

    Thank you for your email of 2 May 2013 concerning your complaint about the Information Commissioner (ICO).

    We can look at complaints about the ICO where it appears that they have not acted properly or fairly, or have provided a poor service.

    However, the law says that we cannot look at a complaint about a government department, agency or organisation, such as the ICO, until a Member of Parliament (MP) has asked us to do so on your behalf. This means that you need to ask an MP to pass on your complaint to us.

    You can find out who your constituency MP is by using the following website: www.parliament.uk/mps-lords-and-offices/mps/ or by telephoning the House of Commons Information Office on: 020 7219 4272.

    To help your MP understand your complaint, you should give them the following information:

    • an explanation of what the problem is;
    • a brief history of what happened, and when, including any replies to your complaint from the ICO;

    • copies of all letters and papers about the complaint; and

    • details of what you want to happen to put things right.

    You may find it useful to complete the attached complaint form and forward it to your MP.
    Having looked at your complaint, your MP will let you know the best way to deal with it. If your MP does pass your complaint to us, we will look carefully at all the information you have provided and send you, and your MP, a reply telling you what we are going to do about it.

    If we do not receive your complaint from your MP by 3 August 2013 we will close your case. However, if your MP passes on your complaint after this date, we will open a new case for you. I will send you a reminder if we have not heard from the MP by 3 July 2013. By law, you must take your complaint to your MP within twelve months of when you first became aware of the problem. We can occasionally extend this time limit if we think there are special circumstances for doing so. We would need you to explain the reason for the delay in taking your complaint to your MP.

    If you would like to discuss any of the above, please feel free to contact me.

    Yours faithfully

    Imogen Pearce
    Customer Services Officer

    Parliamentary and Health Service Ombudsman
    Millbank Tower

    Millbank
    London

    SW1P 4QP

    T: 0345 015 4033

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    The original of this email was scanned for viruses by Government Secure Intranet virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.
    On leaving the GSI this email was certified virus free.
    All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
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  • Jeg sendte en e-post til the Parliamentary and Health Service Ombudsman


    Gmail – Complaint about ICO/Fwd: Protect – Response from the Information Commissioner’s Office[Ref. RCC0494312]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Complaint about ICO/Fwd: Protect – Response from the Information Commissioner’s Office[Ref. RCC0494312]


    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, May 2, 2013 at 2:02 PM

    To:
    Phso Enquiries <phso.enquiries@ombudsman.org.uk>

    Hi,


    I send about this to you.

    The ICO ignores that I’ve asked them for the e-mail addresses for Virgin and Ofcom.

    But ICO don’t want to give me this information.

    They also don’t understand that if Virgin-staff wants to look at your PC.


    Then PC means personal computer, and that it has personal information on it.
    They want me to prove that the five Virigin-staff that was here, on three different days, in two different weeks, were ‘processing’ private information about me.


    But I can’t know what went on, in the Virgin-guys’ heads.
    But it’s clear that by using peoples PC’s, they could get access to personal information.

    And by going to my flat without an appointment, then they could also get access to personal information, about me, since I then didn’t get the time, to prepare my flat, for a visit/’inspection’, (or why they went here this many times), by Virgin.


    I really wanted to complain to Ofcom, but they didn’t have their general enquiery e-mail address, on their website, (only a webform), so I ended up writing to ICO.

    Since I don’t like webforms that much, because sometimes they don’t send back a copy e-mail to the person who uses the form.

    Maybe you are more clear at Phso than I think ICO are.
    Regarding this case.

    Engineers are often very good with computers.

    And Virgin had three guys here, (first two), at the same time.


    So I was also distracted.
    (Because the other guy wanted to use my toilet, and spoke to me a lot).

    So I can’t know what the engineer did, on my computer, really.
    He also pretended he was like Charlie Chaplin, and fell of my chair and broke my printer.
    And he drilled an extra hole in the wall.

    I think the ICO are unreasonable when they expect me to have noticed everything the engineer did, on my PC, (with the other Virgin-guy also distracting me a bit).
    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: <casework@ico.org.uk>

    Date: Thu, May 2, 2013 at 10:43 AM
    Subject: Protect – Response from the Information Commissioner’s Office[Ref. RCC0494312]
    To: eribsskog@gmail.com

    PROTECT – PERSONAL

    02 May 2013

    Case Review Reference Number RCC0494312
    Case Reference Number ENQ0493394

    Dear Mr Ribsskog

    I write in response to your service complaint and case review of 18 April 2013, which was acknowledged on 18 April 2013.

    The Information Commissioner’s duties

    Under the Data Protection Act 1998 (DPA), the Information Commissioner has a general duty to give advice about the requirements of the DPA and, under certain circumstances, to investigate DPA related complaints.

    It may be helpful for me to first explain the role and scope of the Information Commissioners Office (the ICO) and also explain a little about the legislation that we deal with.

    The Information Commissioner is a UK independent supervisory authority reporting directly to the UK Parliament. The Commissioner enforces and oversees the Data Protection Act 1998 and the Freedom of Information Act 2000 within the United Kingdom.

    Our case review and service complaints policy

    However, where an individual is not satisfied with the way we have handled their DPA related enquiry or complaint, they can ask us to review it, at a more senior level, in accordance with our case review and service complaints policy.  

    Background

    I understand that you contacted this office by email on 04 April 2013 and expressed concern about being unable to find an email address for Ofcom or Virgin Media.  Additionally, you also explained that  Virgin Media staff had visited your flat without a letter being sent to you confirming an appointment, and that you wanted to complain about this.  You expressed concern that the Virgin Media employees ‘might be breaching your data protection’, and go on to say “this is harassment, I think”.

    Our Findings

    On 05 April 2013, a response was sent to your enquiry by Ms Holmes, a case officer in the Advice Services Team.  Ms Holmes explained that the matters you had raised do not fall within the remit of the Information Commissioner’s Office.  Issues relating to the customer service you have received from Virgin Media should be raised with the organisation directly and to assist you, Ms Holmes provided you with a link to the contact page for Virgin Media as well as a link to the Ofcom web page.

    On 05 April 2013, I understand that you replied to Ms Holmes and expressed concern that both organisations do not have a general enquiry email address.  As Ms Holmes had already explained to you, if this is a matter of concern to you, you would need to write to the organisation/s concerned directly.

    You go on to ask:

    “And isn’t it a breach on my Data Protection, when a Virgin-guy wants to go in to my flat, without an appointment?”

    As Ms Holmes explained in her email to you of 11 April 2013, a Virgin employee entering your flat without an appointment is not an issue which would be covered by the Data Protection Act and you would be best placed to raise your concerns with Virgin Media directly.  

    In your response to Ms Holmes of 11 April 2013, you explained that whilst in your flat, Virgin engineers “could get personal information about me”, and “also looked at my PC”.  However, you do not appear to have provided any evidence to show that these individuals obtained any personal information about you, or that you have raised your concerns in writing with Virgin Media.

    You close by asking Ms Holmes to escalate your enquiry to her line manager for a second opinion and ask:

    “Wouldn’t it be part of your job to provide me with information like that?”, which I understand relates to the provision of Virgin Media’s general enquiry email address.  

    Ms Holmes responded to you at length on 18 April 2013.  It is clear from her response that Ms Holmes once again addressed all of your concerns fully and explained that if the Virgin Media engineer did process files on your computer which contained your personal data, and you did not receive any fair processing information, you should, in the first instance write to Virgin Media directly and outline your concerns.  Ms Holmes explained the complaints process and when and how you could raise a complaint with the Information Commissioner’s Office.  Ms Holmes reiterated that it is not within the remit of this office to provide you with specific contact information for Virgin Media or Ofcom, although she did provide you with the links to the contact pages of their websites once more in order to assist you.  

    Conclusion  

    I have reviewed the correspondence on this case in detail and I am satisfied that Ms Holmes answered your enquiry in full and in a satisfactory manner.  In conclusion, I do not uphold your complaint as I consider the Information Commissioner’s Office has fulfilled its obligations to you by providing you with clear and detailed responses to your email correspondence and has provided you with additional information about how to contact Virgin Media, which in itself is over and above what the organisation is required to do.

    Therefore, please take this letter as our final response in relation to this matter.

    We aim to give the best possible service to all of our customers in all of the services we provide.  I am therefore sorry if you feel that we have fallen short of what you expected.

    Taking your complaint further

    If you believe we have provided you with a poor service, or if you believe we have not treated you properly or fairly then you may be able to complain to:

    The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

    All complaints to the Ombudsman must be made through an MP.  I would advise you to first call the Ombudsman’s Helpline on 0345 015 4033 to see if they are able to assist you further.

    If, however, your complaint relates to the way in which we have interpreted the law then the Ombudsman cannot help you.  If you want to challenge our interpretation of the law, you should consider seeking legal advice.

    Yours sincerely
    Ms Jenny Manock
    Advice Services Manager
    First Contact Group
    Direct dial number – 01625 545788

         



    ____________________________________________________________________

    The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

    If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
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    __________________________________________________________________

    Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
    Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

  • Jeg sendte en ny e-post til the Parliamentary and Health Service Ombudsman


    Gmail – PHSO: Reference EN-115058 – Your complaint to the Parliamentary and Health Service Ombudsman

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    PHSO: Reference EN-115058 – Your complaint to the Parliamentary and Health Service Ombudsman


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 5:15 AM

    To:
    Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>

    Hi,

    thank you very much for your e-mail!

    I see on Wikipedia that there is a department called Department for Communities and Local Government.

    I think what my grandfather meant is that the complaints should follow the order-lines.


    And those lines are the same as the money are sent by.

    It the Council get the money from the County.

    Then one should be able to complain about the Council to the County.

    I think it was this that my grandfather meant.


    And that he didn’t understand the purpose of the Ombudsmen.

    It interrupts the natural complaint-procedures, I think he must have meant.

    And complicates society, (I think I dear to say).


    But I understand that you have replied several times about this now, and that you probably have a lot of other e-mails to answer.

    So I understand it if I don’t get a new reply now.

    And I’ll think more about this, before I decide what to do with the mentioned problem with the LGO.
    Thanks again for the e-mails!

    Best regards,

    Erik Ribsskog

    On Thu, Feb 28, 2013 at 3:15 PM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

    PROTECT – SENSITIVE

    We are committed to keeping your information secure.  As part of that commitment we have decided that when we send you information by email we may have to remove some details.  This includes information that may identify you, or any other person and sometimes the body complained about.

    Dear Sir

    Our reference: EN-115058 (please quote in any future correspondence)

    Thank you for your email of 28 February 2013.

    I understand that you would like further information about who you can complain about the Council to.

    As we are unable to look at complaints about Local Councils or the LGO, I am unable to provide you with any further advice about who you can complain to about these matters, other than the information I provided to you in my previous responses.

    You may want to contact your constituency MP about your complaint, as they may be able to raise your concerns in Parliament. You can find out who your constituency MP is using the following website: www.parliament.uk/mps-lords-and-offices/mps/ or by telephoning the House of Commons Information Office on: 020 7219 4272.

    Yours faithfully

    Lyndsey Carpenter

    Customer Service Officer
    Parliamentary and Health Service Ombudsman

    Millbank
    Millbank Tower

    London
    SW1P 4QP

    T: 0345 015 4033


    The original of this email was scanned for viruses by Government Secure Intranet virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.
    On leaving the GSI this email was certified virus free.
    All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
    The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

  • Jeg sendte en ny e-post til PHSO


    Gmail – PHSO: Reference EN-115058 – Your complaint to the Parliamentary and Health Service Ombudsman

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    PHSO: Reference EN-115058 – Your complaint to the Parliamentary and Health Service Ombudsman


    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Feb 28, 2013 at 12:19 AM

    To:
    Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>

    Hi,

    ok, my grand-father, in Norway, (Øivind Olsen), once said, (around 1980), that he didn’t like a Norwegian ombudsman, (the Norwegian IPCC).
    I guess he wondered why the complaints weren’t following the order-lines.

    I think it’s like democracy is watered out a bit, when one have all these ombudsmen, (both in Norway and in the UK), which aren’t democraticaly elected.

    (As far as I understand it, at least).

    So these ombudsmen everywhere means society is getting less democratic, I think.

    If I dear to say that.

    Don’t you have a mnistry which I can complain about the Concil to?

    Thanks for the e-mail anyway!

    Best regards,


    Erik Ribsskog

    On Wed, Feb 27, 2013 at 12:53 PM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

    PROTECT – SENSITIVE

    We are committed to keeping your information secure.  As part of that commitment we have decided that when we send you information by email we may have to remove some details.  This includes information that may identify you, or any other person and sometimes the body complained about.

    Dear Sir
    Our reference: EN-115058 (please quote in any future correspondence)

    Thank you for copying us into your emails of 15 February 2013 regarding your complaint.

    As I understand from your email, you have raised your complaint about Liverpool

    City Council with the Local Government Ombudsman (LGO) and are unhappy with their response to your complaint.  

    The list of departments, agencies and organisations which we are able to investigate is determined by law. Unfortunately, we cannot look at complaints about Local Councils or the LGO.

    If you are dissatisfied with the decision that the LGO has made regarding your complaint, you will need to re-approach them and ask them how to take matters further.  

    I am sorry that we are unable to assist you with your complaint but hope the information provided is of use.

    Yours faithfully
    Lyndsey Carpenter

    Customer Service Officer
    Parliamentary and Health Service Ombudsman

    Millbank

    Millbank Tower
    London

    SW1P 4QP

    T: 0345 015 4033

    E: phso.enquiries@ombudsman.org.uk

    www.ombudsman.org.uk


    The original of this email was scanned for viruses by Government Secure Intranet virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.
    On leaving the GSI this email was certified virus free.
    All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
    The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

  • Jeg sendte enda en e-post til the Local Government Ombudsman


    Gmail – Case ID – 12019055

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Case ID – 12019055


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Feb 15, 2013 at 1:53 PM

    To:
    advice@lgo.org.uk

    Cc:
    Phso Enquiries <phso.enquiries@ombudsman.org.uk>

    Hi,

    ok, but do you really think I want to back-date the claim just because I wonder if I can still get the benefit?

    Do you acuse me of crime?

    This seems very degenerated to me, so I send it to the Parliamentary Ombudsman.


    Perhaps they can look at this case.
    Thanks for the e-mails!

    Erik Ribsskog

    On Fri, Feb 15, 2013 at 1:44 PM, <advice@lgo.org.uk> wrote:

    15 February 2013

    Our ref: 12 019 055
    (Please quote our reference when contacting us)
    Dear Mr Ribsskog,

    Please do not send any further emails relating to your complaint from 2011. As we have advised you on a number of occasions we cannot assist you with this matter.

    If you would like to answer the question of whether or not you have made a claim for back dated benefit payments then we will try and assist you.
    Yours sincerely
    Katherine Jordan
    Intake Team Leader

    NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.