johncons

Stikkord: RBS

  • Jeg fikk et brev fra en pantelåner, som jeg hadde forskuddslån hos. Men hos RBS, så har jeg ikke sjekkhefte. Jeg vet ikke hvor de flekkene kommer fra

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  • RBS sier at det at de kaller meg Ms. skyldes en skrivefeil, og at de aldri ringer meg når de skal, skyldes dårlig opplæring. Jeg er ikke helt sikker

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  • Her er to e-poster jeg sendte som svar, til the Financial Ombudsman, angående RBS-klagen, fra 2007. (In Norwegian)







    Google Mail – Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sat, Jun 27, 2009 at 2:58 PM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    thank you for you e-mail, that I recieved today.
    I'll contact your collegue back, regarding the Barclays-complaint.
    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but she

    also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my name
    is Erik, and in Britain, you have a movie called 'Erik the Viking', and Eric is
    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also bullied me.
    I think this must have been a deliberate mistake.
    This ended with the complaint being partly resolved, in the way that RBS,

    gave me the bonus of £100, for moving my account to them, from Barclays,
    (who I also had problems with, that I'll exlain about to your collegue, like I
    mentioned earlier).
    I'll also find the actual complaint against RBS Dale St. now, and forward it

    to you.
    What I meant with the complaint-form, was that it didn't look anything at all
    like the ones you've sent me now.
    Maybe the complaint-form I was sent, was to do with other financial institutions,

    than banks?
    Like share-fonds etc?
    Have you also got other complaint-forms, other than to banks, perhaps someone
    sent me the wrong form intentionally?

    Just a thought I had.
    But anyway, thank you very much for your e-mail, and I'll also find the actual
    RBS Dale St. complaint, and e-mail it to you now.
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

    Date: Tue, Jun 26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be

    sent to me for my investigation

    Regards

    Yvonne Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 June 2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message originates from the

    Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail, because I cant

    see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

    Authorised and regulated by the Financial Services Authority.

    This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.

    Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.












    Google Mail – RBS-complaint/Fwd:







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    RBS-complaint/Fwd:




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sat, Jun 27, 2009 at 3:03 PM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    here's the RBS-complaint that I mentioned I would send in the e-mail I sent just now.
    Yours sincerely,
    Erik Ribsskog
    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Tue, Jul 3, 2007 at 12:53 AM
    Subject: Re:
    To: "Williams, Yvonne (CRU)" <Yvonne.Williams@rbs.co.uk>

    Hi,

    I'm refering to your e-mail, and to the phone-call last week, where we agreed that I would

    send you an e-mail about the problems I had mentioned in my initial e-mail.

    I started writing down the dates for the phone-calls etc, after my first calls to the bank

    remained unreturned.

    So I'll try to explain about this chronologicaly:

    First I saw your ad on the internet where it said that if one switched to RBS, one would

    get a £100 switch-bonus.

    I had been thinking about changing bank earlier, and since RBS is just around the block

    from where I live, I thought it might be a good idea to switch.

    So I went to the bank, and got an apointment for a meeting with Michelle Rigby on 19/3.

    19/3:

    On the meeting Rigby said that I would recieve a card and some documents about the

    new account in the mail in a few days.

    28/3:

    Then more than a week went by, and I didn't recieve anything from the bank, so on

    28/3, I called the bank, and they said that Rigby would call me back, but she didnt.

    3/4:

    Then I went to the bank and contacted the reception. They told me that there was

    something wrong with my details, and that they needed to see more utility-bills.

    (Even if I had brought quite a few utility-bills with me to the meeting on 19/3).

    Since I live not far from there, I just went home and found, I think it was my council-

    tax bill or water-bill.

    Then I was told that Rigby would call me back on 4/4, but she didnt call.

    4/4:

    I called the bank again, they said Rigby would call me back.

    I asked if I had got an account-number there for the new account yet, but

    they said that I hadnt got an account-numer there yet.

    12/4:

    I went to the bank in Dale St.

    I spoke with the blond girl with the long hair in the reception. (Just to describe better who

    it is, it's the one that usually has got big dark circles under her eyes).

    The girl said that the account was off to be opened early next week.

    But I didnt hear anything from the bank this time eighter.

    19/4:

    I went to the bank again, and this time I spoke with the other blond girl in the reception. The one

    that has a bit shorter hair. (But she has her hair plain, straight down, and dont 'arrange' it, like

    the other blond girl does).

    I explained to her that I was there a month earlier about the account, but that I hadnt heard anything.

    She said that she would go and ask the Manager about this.

    When she came back from speaking with the Manager, she said that I would be called from the

    bank about this the same day (19/4) or the next day (20/4).

    20/4:

    But noone called from the bank.

    So at closing-time on 20/4, I went to the bank again, and spoke with the girl with the longer blond hair,

    (The one with the rings under the eyes, and who I think usually sits in the place in the reception thats to

    the right for the customer, the place closest to Dale St.).

    The girl told me that the papers where at the service-center.

    The bank was closing, I wanted to complain about that noone had called me from the bank on 19/4, or 20/4,

    like the blond girl with the short/plain hair had said that the Manager said on 19/4.

    But the bank was closing, so I agreed with the person in the reception, that I would go back to the bank again

    on 23/4, and ask to speak with the Manager.

    23/4:

    I didnt get to speak with the Manager, but I got to speak with a representative called Hayley.

    She set me up for a new meeting with Michelle Rigby the next day.

    24/4:

    In the meeting Rigby told me that the application had been lost by another department, so we had to

    make a new application.

    I had to go home and fetch the bank-statement from the old bank, and the utility-bills again, since they

    were needed again for the new application.

    I explained to Rigby that I was also looking for a loan, since I quite recently had been unemployed, and

    har arrears on my rent and on a couple of other bills.

    Rigby said that we could have a meeting where I would get a quote for a loan, after I had recieved the

    letter from the bank about the new account.

    I explained to Rigby that I had agreed with the girl in the reception on 19/4, that I would complain to the

    Manager, regarding that the bank didn't call me on 18/4 or 19/4, like the blond girl/woman in the reception

    with the plain/short hair, had said that the Manager had said (on 18/4) that the bank would do.

    I also said to Rigby that the bank (meaning her), had been supposed to call me several times, but didnt.

    I asked Rigby if it would be possible to send an e-mail to the branch-manager about these things (that

    the bank didnt call on 18/4 and 19/4, and (Rigby) on the times before).

    But Rigby said that it wasnt possible for me to send an email about this to the Manager. (She only said

    'no', when I asked if it was possible, but she didnt explain why it wasnt possible).

    She looked a bit upset when I asked about sending an e-mail to the Manager, so I didnt ask more about this.

    She did say (earlier in the meeting), that she had contacted the customer-care department about this, and that

    they would call me regarding the complaint one of the next days.

    25/4:

    On 25/4 I recieved a call from the customer-care department.

    I was at the gym while they called me, so I asked them if it would be possible for them to call me

    back later, when I was at home, and when I had the notes that I'm writing from now available.

    But the customer-care department didn't call me back.

    –

    Sometime between 25/4 and 11/5, I was at the bank again, and spoke with the blond girl with

    the plain/short hair.

    I told her that the customer-care department was supposed to call me, but didnt.

    She said that she had logged this as a complaint, and that they would call me from the customer-

    care department the next day.

    I also went there to set up a new meeting regarding the quote for the loan, that Rigby had said

    that I would get after I had got the letter from the bank about the new account.

    11/5:

    In the meeting about the loan, Rigby said that I couldnt get a loan, since I was self-employed,

    and only had copies of e-mails to document about my work.

    I asked her about the £100 switch-bonus, if I still would get the switch-bonus, even if my new

    account only was a cashcard (key-card) account.

    Rigby could confirm this. That it was absolutly certain that I would recieve the £100 switch-

    bonus, as soon as the three direct-debits were set up on my account, even if the account

    was just a 'cashcard'-type of account, and not a current-account.

    I thought I'd ask this to be sure, since I thought I had read something about this in the rules

    for the switch-bonus on the RBS-site.

    So thats why I asked Rigby if she was absolutly certain about this, since I didn't remember

    exactly what the rules said.

    (I tryed to check the RBS website when I got home, to see what the rules said, but I didnt

    manage to find the rules on the RBS website then, I think it must have been due to the

    switch-bonus campaign-periode being finished.)

    In the previous meeting (on 24/4), Rigby told me that I would get a quote for a loan as soon

    as I had recieved a letter from the bank confirming that the account had been opened.

    I had planned to expain in the meeting with Rigby on 11/5, about the problem with the that

    the customer-care department hadnt called me like they said they would do.

    I really had a quite high expectations about getting a loan to cover the arrears, since Rigby

    had said in the meeting 24/4 that I would be given a quote for a loan.

    So the fact that I didnt get a quote for a loan, made me a bit disapointed, and made me

    think about the £100 bonus.

    And after I had asked about that, it seemed on Rigby that she wanted to end the meeting,

    so I was a bit embarresed, and I didn't get to ask about why the customer-care department

    hadnt called.

    But, as a precaution, I made sure to write down what Rigby had said about the £100 bonus

    on a note, as soon as I got home.

    I sent you an e-mail (from your website) about the problems (about the customer-care

    department not calling etc.) some weeks before 21/5, but I didnt recieve answer to this

    e-mail.

    21/5:

    On the 21/5, I was in your branch in Dale St. again, to deposit a cheque for £20, that I had

    recieved as a refund from Scottish Power.

    This was at around closing-time.

    So the blond girl with the long arranged hair and the circles under her eyes, had to lock me

    out of the bank by the staff-enterance.

    I tryed to be nice and say that I was sorry about being late etc.

    Then the girl started saying that I should get out of the house earlier.

    I work as self-employed from home, so if there is much to do, then I quite often dont go out

    of the house until the companies in Scandinavia (which I call to do research for my work), have

    closed.

    So I remember that I thought that the girl in the bank was a bit out of line starting comenting on

    when I went out of the house.

    I was only trying to be nice, I said sorry and tryed to tell a joke etc. (That I always use the

    staff-door etc).

    So I didnt think there was any need for her to be unpolite.

    So thats why I decided to write a new e-mail from the RBS website when I got home from

    depositing the cheque.

    23/5:

    On the 23/5, I called the Dale St. branch, enquiering about the £100 switch bonus.

    I had set up three direct-debits on my account, and I had an arrear at the gym, which I

    had promised the gym that I would pay when I recieved the bonus.

    I didnt catch the name of the representative I was speaking to. He knew who Rigby

    was, and by the tone he used (a bit agressive, like he was the one in charge, and

    if I remember right, I think the call was transfered to him after I had spoken with

    someone else, asking if I could speak with Rigby), and since he sounded like he

    was maybe 30 or 40 years old, due to this, I assumed that he was one of the

    managers.

    (It says on my notes that the call was aournd 4.30 pm, I wrote down the time since I

    didnt catch the name).

    The representative said that I would recieve a letter about a week after 4/6 (when the

    last of the three direct-debits was sheduled to be paid).

    In the letter, it would be explained when I would recieve the £100.

    (I seem to remember that he said that he thought it would take about one or two weeks

    from when I recieved the letter, until I would recieve the £100).

    8/6:

    In the beginning of June, there was a processing-error made by the gym (which is run

    by Liverpool City Council).

    Ive spoken with the RBS customer-care department (Jamie), and he said that it was

    a duplicate payment/processing error from the gym.

    He said that the gym only had one mandate, and that they therefore only could charge

    one payment a month.

    I had also spoken with Lorna at the same department about this earlier.

    Because when I tryed to withdraw some cash from my accout on 4/6, then it should

    have been about £20 there.

    But the cash-machine said that my account was overdrawn, so I called the RBS

    customer support line, and spoke with Matt. He said that he thought I should have

    gotten a refund on the £38 overdrawn charge from RBS, since he thought that the

    two Liverpool City Council charges looked so similar on the system, that he thought a

    member of the RBS staff should have picked it up.

    I later spoke with Lorna from the RBS customer support department about this, but she

    said that the gym/Liverpool council had to pay, because it was their fault, and the bank

    was unable to refund the charge.

    I tryed to call Lorna (on 0845 300 4416) and get some more details about how I should

    explain to the council about what had happened, and Lorna was supposed to call me

    back on 7/6 I can see from my notes, but my notes also says that she didnt call.

    Thats why I called back and spoke with Jamie on 8/6.

    15/6:

    I hadnt recieved a letter about the £100 bonus which I was told on the phone by

    the representative from the Dale St. branch on 23/5, that I would recieve about

    a week after 4/6.

    The Dale St. branch gave me the number to the RBS account-team.

    The account-team gave me the number to the £100-team.

    Then I got told that the account-type I had (key-account), wasnt eligable

    for the £100 bonus.

    The bonus was only for current-accounts.

    I told the person from the £100-team that I had got it confirmed from the Dale

    St. branch on two occations that I would still recieve the bonus even if my

    account only was a cashcard (key-card) account-type.

    The representative from the £100-team, agreed with me that the Dale St. branch

    was obligated by what its representatives had told me, and he adviced me to

    call back to the Dale St. branch.

    This was Friday afternoon, so I said I'd call them back on Monday.

    He said that it was possible to also call the bank on Saturday.

    I said that I would call the bank eighter on Saturday or Monday.

    18/6:

    I called the bank on Monday again, and spoke with Paul from the customer-

    services department.

    I explained him about the situation, and he said that the bank would call

    me back about this.

    But noone called.

    25/6:

    I called the Dale St. branch again, reminding them that they were supposed to call me,

    and the representative said that they would call me back about this the next day.

    I asked what I should do if they didnt call, and we agreed that I would call back on

    Wednesday if noone called me on Tuesday.

    26/6:

    I recieved this e-mail from you:

    'from "Williams, Yvonne (CRU)" <Yvonne.Williams@rbs.co.uk> hide details Jun 26 (7 days ago)
    to Erik Ribsskog <

    eribsskog@gmail.com    >
    date Jun 26, 2007 4:30 PM
    subject RE: Earlier e-mail
    mailed-by rbs.co.uk

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be sent to me for my investigation

    Regards

    Yvonne Williams'

    I'll forward you back that e-mail, since I dont think it should say 'Ms' as a title for me,

    since Im not a woman, and Im also not sure if it should say 'Regards' or 'Yours

    sincerely', when its a business e-mail.

    27/6:

    Noone called me on Tuesday, so I called back on 27/6 and spoke with Michael.

    He said that Michelle Rigby would call me back before the end of buisness the

    same day.

    But she didnt.

    27/6:

    On 27/6, I also called the RBS customer-support line (on 0845 724 2424).

    This was due to that the gym I go to suddently closed for six weeks due to refurbisment

    on 25/6.

    I thought six weeks was a bit long for me to not work out, so I decided to switch to another

    gym in the City center.

    So I didnt think I should pay the monthly direct debits to the gym, when they suddently

    close for six weeks without giving their customers any information about this.

    So thats why I after I'd switched to the other gym, called RBS, to cancel the gym/Liverpool

    city council direct-debit from my account.

    I spoke with Greg, who could inform me that there still was two direct-debits registered on

    my account from Liverpool City Council.

    Both direct-debits had the same reference-number (LIFE 800 1561), Greg told me.

    I asked him if he was absolutly sure, due to all the phone-calls I had been taking about

    this in the beginning of the month.

    I thought it was strange that there still should be a problem with two direct-debits from the

    gym being registered on my account.

    Due to the gym only having one mandate, due to me speaking with both Matt, Lorna

    and Jamie from RBS about this, and I had also been speaking to council about this,

    trying to get them to refund the charge.

    So I think it was very strange that there still should be two direct-debits from the gym

    on my account. Really, when the gym was closed for refurbishment there shouldnt

    really have been any direct-debit there at all.

    Anyway, I canceled both the direct-debits, and Greg adviced me to call another phone-

    number, he reckoned they maybe give me an overdraft on the account (since I was having

    problems with the direct-debits due to the charges from the duplicate payments/processing

    errors), but they didnt, since it wasnt a current account that I had.

    28/6:

    I first called the branch a couple of times around 3 pm., but noone answered on 0151

    236 6790.

    I called back at around 3.30, and spoke with a guy which I didnt catch the name of.

    I asked him if he was the same representative that I had spoken with the day before

    (Michael), but he didnt answer.

    He said that Michell Rigby would call me back later the same day, but she didnt.

    29/6:

    I called the bank again at around 2pm, and spoke with Lisa.

    I asked to speak with Rigby, but Lisa said that Rigby had the day off.

    I asked Lisa if she could check my contact-information, and have a look

    and see if the telephone-numbers that was registered on my contact-

    information was correct, since noone ever seemed to call me back from

    the bank.

    Lisa said that 'it was not possible for them to see the phone-numbers

    on the system', I see from my notes.

    She said that Rigby would call me back on Monday.

    2/7:

    Rigby didnt call again, so I called the branch at around 3.20 pm and got

    transfered to Nicky.

    I asked her first if she could have a look at the phone-numbers that were

    registered on my contact-information, to see if there was some problem

    with the phone-numbers.

    Nicky said that my landline-number (0151.236.3298), was correctly registered,

    and had been registered on my contact-information-file on 8/6.

    She said that my mobile-number (0775.834.9954), first had been registered

    correct.

    But she said that my mobile-number had been changed on my file, to

    0775.834.9554, on 27/4.

    I asked her what one had to do to change the mobile-number back, and

    she said one had to write a signature on a form.

    I asked her if she thought it would be possible to ask Rigby to call me

    back on my landline-number, and she said she thought it would be.

    I asked her if was at 4.45 pm that the bank closed, and she said it was.

    So we agreed that I would stay home until after 4.45 pm (it was only

    about 1.5 hours), and then she would ask Rigby to call me on my

    landline.

    I explained to Nicky that I had been having problems with Rigby

    being supposed to call me back, without calling, several times last week,

    thats why I mentioned that I'd stay close to the landline-phone until

    the bank closed, so that there wouldnt be any chance of the call

    being missed.

    But Rigby didnt call, and I made sure to stay within hearing distance of

    the phone, and I also made sure not to use the phone taking any other

    outbound calls during this time, and there also werent any other inbound

    calls.

    I made sure about this due to the earlier problems surrounding the calls

    from Rigby and the bank, to make sure that she couldnt said she had

    try to call, because then I would have known.

    So I'm planning to contact the branch customer support manager about

    this tomorrow.

    –

    I'm not sure if I need to summarise the complaints from this explanation.

    It's quite late now, so I think I'll just contact you back about how I should

    go forward with the summary of the complaints, if I dont hear from you.

    I'm not sure when I should do this, since I understand that you are going

    away on holiday, and also not sure if I should wait with this until you get

    back again from holiday, or if I should speak with someone else about this?

    I'll also forward you back the e-mail that I got from you on Tuesday last

    week, since I thought it was a bit strange that I got two different answers

    from you about the same e-mail, and also I thought it was a bit strange

    that the email said 'Ms' as a title etc, like I explained above, so I'll forward

    you back that e-mail, so that it should be possible for you to make it

    clear if you are also expecting another answer from me, and because I

    thought it was a bit strange with the title etc.

    Hope that this is alright, please tell me how you want me to go forward

    with the summarising of the complaint, and just contact me if you have

    any other questions regarding the complaint/explanation.

    Yours sincerely,

    Erik Ribsskog

    When she came back from speaki

    On 6/27/07, Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk> wrote:

    Dear Mr Ibsskog

    If you would like to give me details of your complaint so I can investigate
    the issues for you.

    Your sincerely

    Yvonne Williams

    Yvonne Williams
    Customer Relations Unit
    The Forthstone Building
    56 South Gyle Crescent
    Edinburgh
    EH12 9LE
    Tel: 0131 550 5745
    Fax: 0131 523 6551

    Email: Yvonne.Williams@rbs.co.uk
    abc
    P Please don't print this e-mail unless you really need to

    The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

    Authorised and regulated by the Financial Services Authority.

    This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.

    Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.





  • Nå har jeg endelig fått sendt den klagen på RBS, til the Financial Ombudsman. (In Norwegian)







    Google Mail – Complaint against RBS in Dale St., Liverpool







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS in Dale St., Liverpool




    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Jun 23, 2009 at 6:24 PM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    now I've finally got to complete the form, and I send it now, attached with this e-mail.
    I hope it's alright that I send the form like this, or else, please just contact me, and

    I'll send the form by post.
    This form you sent me, by the way, didn't look anything like the form I recieved the
    last time I complained to the Financial Ombudsman.
    Like I write in the complaint, I'm wondering if the problem could be something with
    masons etc., since I'm being bullied/harrassed, in more or less the same way, both
    by RBS and Barclays.

    And I'm also wondering a bit if the problem with the form, that I think must have been
    the wrong form, that you sent me, last year.
    Could this be connected with the problems at RBS and Barclays, that someone with

    the Financial Ombudsman, (the woman, I think it was, who sent the last form, was
    helping the banks at RBS and Barclays, by sending me the wrong form.
    Could masons operate like this, you think?

    Just a thought I got now.
    Anyway, I'm sending you the form now, and sorry that this has taken som weeks for
    me to get completed, due to that I've also unfortunatly had a lot of other things to deal

    with, since I'm having problems with getting my rights, from Government in Norway
    and here, unfortunatly.
    So sorry about this delay!
    Yours sincerely,
    Erik Ribsskog

    On Sat, May 30, 2009 at 8:43 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I have now arranged for a new complaint form to be sent to you in the post.

    We would be more that happy to translate the complaint form in Norwegian for you at any time. It is a service we offer hear to all our customers who's first language is not English.

    If you change your mind, let me know and I will arrange it for you.

    Kind Regards

    Rose Cox

    team manager

    complaint reference 7307528

    —–Original Message—–

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 May 2009 17:06

    To: Cox, Rosemary

    Subject: Re: Complaint against RBS in Dale St., Liverpool

    Hi,

    I've been a bit stressed as well, so I don't think it's because of that the forms are in English.

    But the forms don't seem to be 'tailored' for bank-complaints.

    But if you please send me another form, then I can fill out the form as good as I can manage.

    It seems to be, that for you to transfer all you information to Norwegian, would be unreasonable, since I think this is not something that is easily done, and that probably is expensive.

    So if you please send me another form, then I can try to calm down, in between the other cases that are happening, and send back the form.

    Hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    On Thu, May 28, 2009 at 3:55 PM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:

    > Dear Mr Ribsskog

    >

    > Thank you for your e-mail

    >

    > I am responding on behalf of Lisa who is currently off on long term

    > sick leave

    >

    > Would it be helpful if I sent you all our information in Norwegian?

    > If so please let me know and I would be happy to arrange this for you.

    >

    > Kind Regards

    >

    >

    >

    > Rose Cox

    >

    > team manager

    >

    > complaint reference 7307528

    >

    > ________________________________

    > From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    > Sent: 08 May 2009 12:29

    > To: External Enquiries

    > Subject: Complaint against RBS in Dale St., Liverpool

    >

    > Hi,

    > I've sent you comlaints against RBS in Dale St., earlier.

    > Since they don't call me when they say, etc.

    > And now, this happened again today.

    > I'll explain.

    > I went to RBS to open a savings account, about three weeks ago.

    > I wanted to put £300 on the savings-account, for emergency savings.

    > Since I'm unemployed, and I'm not sure how long I can get

    > unemployment-benefit in the UK, and I'm being persecuted in Norway, so

    > I can't just go home.

    > I spoke with Annette, in the bank.

    > (I remember, since that name is also common in Norway).

    > (Today I spoke with Nicole/Nikki).

    > Annette gave me an ISA-account, after speaking with a collegue.

    > I'm not sure what an ISA-account is, I just wanted a normal savings account.

    > But I guess there isn't anything like a normal savings account at the

    > RBS(?) (I'm from Norway, so in Norway, I remember that one could get

    > just a savings-account, in a bank, but it could be, that the

    > savings-accounts have names like ISA, in Britain).

    > I told Annette, to transfer £300 to the savings/ISA-account.

    > Annette said that a woman in the bank, (possibly Nicole), was going to

    > phone me, about the transfer.

    > Today, this was three weeks ago, and noone has called.

    > Like I've written about to you earlier, this has happened before, with

    > RBS Dale St., that they don't call.

    > They tell me they'll call, and then they don't.

    > Now, I had no idea about when the money was going to be transfered, so

    > I lost a bit of control.

    > (I bought some clothes etc., that I needed, but I don't think I would

    > have spent that much, if the £300 had been transfered, like I asked

    > them to do in the bank).

    > It seems like this bank is messing me.

    > That they deliberatly try to make me lose control of my economy, with

    > not calling when they are supposed to etc.

    > Why did need to take a call, about this, couldn't they just have

    > transfered the money, by the way?

    > They are hopeless there, I think for certain now.

    > How can British banks be like this?

    > This doesn't add up, that a British bank, with a good reputation, are

    > going to do the same basic mistakes again and again.

    > Here there is something phoney going on.

    > So I'd please like to complain about the RBS again.

    > About this incident, and also the others that I've e-mail explanations

    > about, to you.

    > I want to complain formally about this.

    > I've wanted to do that before as well, but I have been quite occupied

    > since I've been persecuted in Norway, and also at work in Liverpool,

    > so to deal with this takes a lot of my time.

    > So, my complaints to you, seem to stop, when I look at your complaint-form.

    > Because, they don't look to be bank-complaint forms, to me.

    > (Maybe I've got the wrong form?)

    > So please let me complain formally by this e-mail now, since I'm from

    > Norway and I don't really understand that much of your

    > complaint-forms, they confuse me a bit, unfortunatly.

    > (It's probably just me who is a bit stupid, or that I've lived to long

    > in Norway, so that I'm used to these forms that I get in the post from

    > you.

    > This is not meant as critisism, just to explain why you haven't

    > receved the forms you've sent me, in return, and filled out.

    > So I hope it's alright just to send this e-mail to complain formally!

    > Yours sincerely,

    > Erik Ribsskog

    >

    > ________________________________

    > This e-mail and any attachments are confidential and may be subject to

    > legal privilege. If you are not the intended recipient, please notify

    > the sender immediately and delete this e-mail and any attachment from

    > your system. If you are not the intended recipient you must not copy,

    > disclose or take any action in reliance to it.

    >

    > This e-mail and any attachments have been checked by virus detection

    > software before transmission. You should carry out your own virus

    > checks on the contents of this communication. We accept no liability

    > for any loss or damage which may be caused by software viruses or by

    > interception or interruption of this mail.

    >

    > Unless otherwise indicated, this e-mail has no contractual effect and

    > may only be used for the purpose(s) indicated in it. The statements

    > and opinions expressed in this e-mail are those of the author and do

    > not necessarily reflect those of the Financial Ombudsman Service Ltd.

    >

    > This email has originated from the Financial Ombudsman Service Ltd.

    > South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom.

    > Registered as a limited company in England and Wales No. 3725015.

    > Registered office as above.

    >

    > ________________________________

    ******************************

    This e-mail and any attachments are confidential and may be subject to legal privilege. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any attachment from your system. If you are not the intended recipient you must not copy, disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by virus detection software before transmission. You should carry out your own virus checks on the contents of this communication. We accept no liability for any loss or damage which may be caused by software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no contractual effect and may only be used for the purpose(s) indicated in it. The statements and opinions expressed in this e-mail are those of the author and do not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above.

    ******************************





    4 attachments

    img272.jpg
    1047K
    img273.jpg
    1143K
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    1190K
    img275.jpg
    1091K



    PS.

    Her er vedleggene, dvs. selve klagen:

    img272 paint

    img273 paint

    img274

    img275

  • E-post til the Financial Ombudsman. (In Norwegian)







    Google Mail – Complaint against RBS in Dale St., Liverpool







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS in Dale St., Liverpool




    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, May 28, 2009 at 5:06 PM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    I’ve been a bit stressed as well, so I don’t think it’s because of

    that the forms are in English.

    But the forms don’t seem to be ‘tailored’ for bank-complaints.

    But if you please send me another form, then I can fill out the form

    as good as I can manage.

    It seems to be, that for you to transfer all you information to

    Norwegian, would be unreasonable,

    since I think this is not something that is easily done, and that

    probably is expensive.

    So if you please send me another form, then I can try to calm down, in

    between the other

    cases that are happening, and send back the form.

    Hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    On Thu, May 28, 2009 at 3:55 PM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk> wrote:

    > Dear Mr Ribsskog

    >

    > Thank you for your e-mail

    >

    > I am responding on behalf of Lisa who is currently off on long term sick

    > leave

    >

    > Would it be helpful if I sent you all our information in Norwegian?  If so

    > please let me know and I would be happy to arrange this for you.

    >

    > Kind Regards

    >

    >

    >

    > Rose Cox

    >

    > team manager

    >

    > complaint reference 7307528

    >

    > ________________________________

    > From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    > Sent: 08 May 2009 12:29

    > To: External Enquiries

    > Subject: Complaint against RBS in Dale St., Liverpool

    >

    > Hi,

    > I’ve sent you comlaints against RBS in Dale St., earlier.

    > Since they don’t call me when they say, etc.

    > And now, this happened again today.

    > I’ll explain.

    > I went to RBS to open a savings account, about three weeks ago.

    > I wanted to put £300 on the savings-account, for emergency savings.

    > Since I’m unemployed, and I’m not sure how long I can get

    > unemployment-benefit in the UK,

    > and I’m being persecuted in Norway, so I can’t just go home.

    > I spoke with Annette, in the bank.

    > (I remember, since that name is also common in Norway).

    > (Today I spoke with Nicole/Nikki).

    > Annette gave me an ISA-account, after speaking with a collegue.

    > I’m not sure what an ISA-account is, I just wanted a normal savings account.

    > But I guess there isn’t anything like a normal savings account at the RBS(?)

    > (I’m from Norway, so in Norway, I remember that one could get just a

    > savings-account, in a bank,

    > but it could be, that the savings-accounts have names like ISA, in Britain).

    > I told Annette, to transfer £300 to the savings/ISA-account.

    > Annette said that a woman in the bank, (possibly Nicole), was going to phone

    > me, about the

    > transfer.

    > Today, this was three weeks ago, and noone has called.

    > Like I’ve written about to you earlier, this has happened before, with RBS

    > Dale St., that they

    > don’t call.

    > They tell me they’ll call, and then they don’t.

    > Now, I had no idea about when the money was going to be transfered, so I

    > lost a bit of control.

    > (I bought some clothes etc., that I needed, but I don’t think I would have

    > spent that much, if

    > the £300 had been transfered, like I asked them to do in the bank).

    > It seems like this bank is messing me.

    > That they deliberatly try to make me lose control of my economy, with not

    > calling when they

    > are supposed to etc.

    > Why did need to take a call, about this, couldn’t they just have transfered

    > the money, by the way?

    > They are hopeless there, I think for certain now.

    > How can British banks be like this?

    > This doesn’t add up, that a British bank, with a good reputation, are going

    > to do the same basic

    > mistakes again and again.

    > Here there is something phoney going on.

    > So I’d please like to complain about the RBS again.

    > About this incident, and also the others that I’ve e-mail explanations

    > about, to you.

    > I want to complain formally about this.

    > I’ve wanted to do that before as well, but I have been quite occupied since

    > I’ve been persecuted in Norway,

    > and also at work in Liverpool, so to deal with this takes a lot of my time.

    > So, my complaints to you, seem to stop, when I look at your complaint-form.

    > Because, they don’t look to be bank-complaint forms, to me.

    > (Maybe I’ve got the wrong form?)

    > So please let me complain formally by this e-mail now, since I’m from Norway

    > and I don’t really understand

    > that much of your complaint-forms, they confuse me a bit, unfortunatly.

    > (It’s probably just me who is a bit stupid, or that I’ve lived to long in

    > Norway, so that I’m used to these forms

    > that I get in the post from you.

    > This is not meant as critisism, just to explain why you haven’t receved the

    > forms you’ve sent me, in return,

    > and filled out.

    > So I hope it’s alright just to send this e-mail to complain formally!

    > Yours sincerely,

    > Erik Ribsskog

    >

    > ________________________________

    > This e-mail and any attachments are confidential and may be subject to legal

    > privilege. If you are not the intended recipient, please notify the sender

    > immediately and delete this e-mail and any attachment from your system. If

    > you are not the intended recipient you must not copy, disclose or take any

    > action in reliance to it.

    >

    > This e-mail and any attachments have been checked by virus detection

    > software before transmission. You should carry out your own virus checks on

    > the contents of this communication. We accept no liability for any loss or

    > damage which may be caused by software viruses or by interception or

    > interruption of this mail.

    >

    > Unless otherwise indicated, this e-mail has no contractual effect and may

    > only be used for the purpose(s) indicated in it. The statements and opinions

    > expressed in this e-mail are those of the author and do not necessarily

    > reflect those of the Financial Ombudsman Service Ltd.

    >

    > This email has originated from the Financial Ombudsman Service Ltd. South

    > Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. Registered as a

    > limited company in England and Wales No. 3725015. Registered office as

    > above.

    >

    > ________________________________





  • Jeg sendte en ny klage til the Financial Ombudsman, i England, på den håpløse banken borti gata her, RBS. (In Norwegian)







    Google Mail – Complaint against RBS in Dale St., Liverpool







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS in Dale St., Liverpool




    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, May 8, 2009 at 12:28 PM





    To:

    complaint.info@financial-ombudsman.org.uk



    Hi,

    I've sent you comlaints against RBS in Dale St., earlier.
    Since they don't call me when they say, etc.
    And now, this happened again today.

    I'll explain.
    I went to RBS to open a savings account, about three weeks ago.
    I wanted to put £300 on the savings-account, for emergency savings.
    Since I'm unemployed, and I'm not sure how long I can get unemployment-benefit in the UK,

    and I'm being persecuted in Norway, so I can't just go home.
    I spoke with Annette, in the bank.
    (I remember, since that name is also common in Norway).

    (Today I spoke with Nicole/Nikki).
    Annette gave me an ISA-account, after speaking with a collegue.
    I'm not sure what an ISA-account is, I just wanted a normal savings account.

    But I guess there isn't anything like a normal savings account at the RBS(?)
    (I'm from Norway, so in Norway, I remember that one could get just a savings-account, in a bank,

    but it could be, that the savings-accounts have names like ISA, in Britain).
    I told Annette, to transfer £300 to the savings/ISA-account.
    Annette said that a woman in the bank, (possibly Nicole), was going to phone me, about the

    transfer.
    Today, this was three weeks ago, and noone has called.
    Like I've written about to you earlier, this has happened before, with RBS Dale St., that they
    don't call.

    They tell me they'll call, and then they don't.
    Now, I had no idea about when the money was going to be transfered, so I lost a bit of control.
    (I bought some clothes etc., that I needed, but I don't think I would have spent that much, if

    the £300 had been transfered, like I asked them to do in the bank).
    It seems like this bank is messing me.
    That they deliberatly try to make me lose control of my economy, with not calling when they

    are supposed to etc.
    Why did need to take a call, about this, couldn't they just have transfered the money, by the way?
    They are hopeless there, I think for certain now.

    How can British banks be like this?
    This doesn't add up, that a British bank, with a good reputation, are going to do the same basic
    mistakes again and again.
    Here there is something phoney going on.

    So I'd please like to complain about the RBS again.
    About this incident, and also the others that I've e-mail explanations about, to you.
    I want to complain formally about this.

    I've wanted to do that before as well, but I have been quite occupied since I've been persecuted in Norway,
    and also at work in Liverpool, so to deal with this takes a lot of my time.
    So, my complaints to you, seem to stop, when I look at your complaint-form.
    Because, they don't look to be bank-complaint forms, to me.
    (Maybe I've got the wrong form?)

    So please let me complain formally by this e-mail now, since I'm from Norway and I don't really understand
    that much of your complaint-forms, they confuse me a bit, unfortunatly.
    (It's probably just me who is a bit stupid, or that I've lived to long in Norway, so that I'm used to these forms

    that I get in the post from you.
    This is not meant as critisism, just to explain why you haven't receved the forms you've sent me, in return,
    and filled out.

    So I hope it's alright just to send this e-mail to complain formally!
    Yours sincerely,
    Erik Ribsskog





  • Noen ganger så er England nesten som Norge, men 5 volts vifter til laptoper, det er tydeligvis mangelvare. (In Norwegian)

    Noen ganger så er England nesten som Norge, men 5 volts vifter til laptoper, det er tydeligvis mangelvare. (In Norwegian)




























































  • Jobbsøking i England: Kvittering på 10 Euro (- gebyr) for at jeg fant på de domenenavnene (tusenspill mm.), for han i Nederland. Pluss brev fra banken

    Jobbsøking i England: Kvittering på 10 Euro (- gebyr) for at jeg fant på de domenenavnene (tusenspill mm.), for han i Nederland. Pluss brev fra banken


  • Job-seeking in England: Here are the money for the domain-naming job

    Job-seeking in England: Here are the money for the domain-naming job

  • I England, så har RBS (Royal Bank of Scotland) og også Lloyds blitt tatt over av staten. Mens Barclays ønsket å forbli privat. (In Norwegian).

    Pride? The nationalisation has destroyed the shareholders in Lloyds TSB . Barclay have protected possibly tens of billions of pounds by refusing to accept this poised chalice.

    http://business.timesonline.co.uk/tol/business/industry_sectors/banking_and_finance/article4938824.ece

    Jeg vet ikke helt hvordan jeg skal tolke det som skjer i Storbritannia.

    Men Brown prater hele tiden om noe New World Order.

    Og han har kallt hjem en visstnok snuskete politiker, fra EU, Alistair Darling, eller noe.

    Som visstnok har vært minister to ganger tidligere, og begge ganger fått sparken.

    Og nå har de to, og sikkert flere, nasjonalisert bankene.

    Og nå ønsker Brown mer overnasjonal kontroll, over økonomien, fra en ny og sterker versjon av verdensbanken, eller om IMF, det internasjonale valutafondet.

    Så Brown virker som en ekte New World Order-politiker.

    Jeg vet ikke om han er med i Bilderberger.

    Vi får se.

    Med vennlig hilsen

    Erik Ribsskog

    PS.

    Det her ser ikke så bra ut:

    As a young politician Brown was a staunch Socialist within the Scottish Labour party. When John Smith became leader of the Labour Party shortly before his premature death, he appointed Brown as Shadow Chancellor. Smith was a member of the steering committee, the inner core of the Bilderberg Group. He got Gordon Brown invited to the 1991 Bilderberg meeting where he was effectively groomed along with Blair as the next big thing in British politics. Incidentally this was the same meeting at which Arkansas Governor Bill Clinton was in attendance, he became President a matter of months later.

    Brown has also, as far back as 1998 been listed in the “Global Leaders group” at the World Economic forum (otherwise known as the DAVOS group) . He has often been touted for high ranking IMF positions.
    Brown was a traditional Labour figure, the economic spokesman who doesn’t¹t know much about economics. He took on an advisor – Ed Balls, a Financial Times leader writer – an ideologist for globalization, in effect – who learned his economic trade at Harvard. Balls is a regular Bilderberg attendee, his name can be found on the attendance lists almost every year since 2001. Brown soon started going to New England regularly for his summer holidays and became a true believer in the the neo-liberal line from Harvard – Globalization, the Washington consensus.

    Brown’s Bilderberg connections were most recently highlighted by Norman Baker, MP for Lewes, who officially requested that Gordon Brown provide details of Bilderberg meetings he has attended.

    —————————————————————————————————————
    Let us help you reach a huge audience of potential customers.
    Help support the website and take advantage of low advertising rates. Click here for more info.
    Find out the true story behind government sponsored terror, 7/7, Gladio and 9/11, get Terror Storm!
    —————————————————————————————————————

    Brown’s takeover from Blair has been in effect for the last two years. He began concentrating less on his role as chancellor and more on over all policy a long time ago. Recent major speeches have seen Brown demonstrating his “personal commitment” to tough anti-terrorism laws and methods to reduce crime and make the country safer.

    Brown has called for police to be allowed to hold terrorist suspects for longer than 28 days, a move that was rejected by Parliament in 2005. He has also championed the Big brother state, suggesting that biometric technology be implemented in banks and supermarkets, and that it made sense to extend the use of the technology into the public sector for use in an ID scheme.

    Brown even quoted George Orwell, to equate these authoritarian ideas with the struggle for freedom: “writing in the thirties, at democracy’s darkest hour in Europe, when the threat was fascism, “the thing that I saw in your face no power can disinherit, no bomb that ever burst shatters the crystal spirit”.

    http://www.infowars.net/articles/may2007/170507_Gordon_Brown.htm