———- Forwarded message ———-
From:
Erik Ribsskog <eribsskog@gmail.com>Date: Thu, Aug 13, 2009 at 2:54 PM
Subject: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE, to Complaints Manager
To: ice@dwp.gsi.gov.uk
Hi,
I was at the jobcenter, for a review-meeting, today, and was also told, that the Manager,
Mrs. Hart, wanted to have a meeting with me.
This meeting was about a jobcenter representative-complaint, that I've sent to you,
at the Independant Case Worker-offce, on 23/7.
This complaint was resolved, in the meeting today, Mrs. Hart was going to speak with
the representative, and I was going to get a new advisor, due to the problems mentioned
in the complaint.
But, Mrs. Hart also told me, in the meeting today, that she 'didn't see the original complaint'.
This I think is strange, since Alison Monkhouse, on the central jobcenter complaint center,
for the UK, (when on complain from the Jobcenter-website), she sent me an e-mail about
this complaint, on 27/5, (which I've also forwarded to you), and then she also sent Mrs. Hart
a copy of the e-mail she sent me, (containing also the original complain). One can see this,
on the e-mail that Alison Monkhouse, sent on 27/5.
So how could Mrs. Hart tell me today, that she hadn't seen the original complaint, when
it was e-mailed to her, on 27/5, from Alison Monkhouse?
I think Mrs. Hart seemed sincere, to me, when she told me this, that she hadn't seen the
comlaint, until now, a few days ago, when she got an e-mail from you, at the Independant
Case-Workers, in Chester.
So, what has happened at the Willamson Sq. Jobcenter?
Did Mrs. Hart lie, or has someone been messing with the e-mail system?
Or did Mrs. Hart forget that she had read the complaint?
I was wondering if this was something that the Independant Case Worker should look at,
because I think this seemed a bit akward.
Are there 'mobsters' at the Williamson Sq. Jobcenter, messing with the e-mails, I wonder?
What do you think, at the Independant Case-Examiner, should this be looked at?
Thanks in advance for your reply!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From:
Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Aug 5, 2009 at 12:26 PM
Subject: Complaint about ICE, to Complaints Manager
To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>
ICE Ref: DWP00408/09
Hi,
I got your letter today, with the date 3. august.
You write, that if I haven't got a response, to my jobcenter-complaint, within 5 weeks,
then I should contact you again.
But, I sent the compaint in May, so this is already more than five weeks ago, and I haven't
received a response yet, from the jobcenter, which I informed you about, in my e-mail from
24/7, then it was already gone TWO MONTHS, when I sent you the e-mail.
How can you fail to understand that two months are more than five weeks?
This is ridiculus, how can people trust you, if you act in a 'moronic' way like this?
Please clean up this now!
Sincerely,
Erik Ribsskog
