Royal Mail Archives - Side 2 av 6

Jeg sendte en ny e-post til the Post Office

Gmail – Update/Fwd: To Appeals Officer Michelle King

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: To Appeals Officer Michelle King

Erik Ribsskog

<eribsskog@gmail.com>

Sun, May 15, 2011 at 4:26 AM

To:

customercare@postoffice.co.uk

Hi,

earlier this week, I got a letter from the Postal Review Panel, advising me to send about this to the Post Office, and not to them.

So I'm trying to resend this e-mail, to this e-mail address, since this e-mail was really ment for Michelle King, Appeals Office.

Hope this is alrigh!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sun, May 8, 2011 at 8:34 PM
Subject: To Appeals Officer Michelle King
To: postalreview@royalmail.com

Hi,

thank you of your letter, from 3/5, which I received earlier this week.

I'm sorry that I misunderstood, about the postage.

I thought the postage increased, with every 20 grams, but I now understand that for packs weighing more than 300 grams, the postage increases for every 100 gram.

Thank you very much for clearing up this misunderstanding!

I was also wondering about my other complaints.

To show that I had sent the right goods, from my e-business, it would have helped, to have had receipts, with the weight stated on them.

Why didn't I get receipts like that, on this spesific occation?

I think this was a bit strange.

Also that your representative wore rings, that I would call devil-worship-rings, (even if I'm not an expert, a big ring with a black plate on, and one in silver, of a scull, or something).

Also, another time I was there, I was told off, that there was a queue.

Even if I never told customers that they should hurry up, because of the queue, when I worked in the check-out, in three different food-shop-chains, in Norway, around the time when I studied, and after my conscription-service.

We were thought that if there was a queue, we should still threat people fine, but call for a new check-out to be opened.

(Since this is the first business I set up, I have questions like these, how to I the receipts right, (do I have to ask in advance to get a receipt, or will I always get one), and how do I get the routines right, and which way of sending the packs is the best).

I think it's hard to get things like this explained.

If I ask what's the difference between A and B stamps, (since I'm from Norway), then your staff could perhaps answer, and not tell me off, that there's a queue, I think.

That's bad customer-service, I think, from working as a shop-manager, and in other roles in customer-service, in Norway and the UK, for more than fifteen years.

So I thought it would have been fine, to also get a reply about my other three complaints.

– Why didn't I get recepts showing the weight of the packs.

– Why did the staff-person wear devil-worship-rings?

– Is it right that Post Office-customers should be told off, that 'there's a queue', when they have a new business, and try to reset oneselves, and get the routines right, in co-operation with the Post Office?

Why haven't I got these questions answered, I'm wondering.

(But thanks anyway for clearing up about the postage-tarif).

Best regards,

Erik Ribsskog

15. mai 2011

Jeg fikk et brev fra the Postal Review Panel

15. mai 2011

Jeg sendte en ny e-post til the Post Office

Gmail – To Appeals Officer Michelle King

Erik Ribsskog

<eribsskog@gmail.com>

To Appeals Officer Michelle King

Erik Ribsskog

<eribsskog@gmail.com>

Sun, May 8, 2011 at 8:34 PM

To:

postalreview@royalmail.com

Hi,

thank you of your letter, from 3/5, which I received earlier this week.

I'm sorry that I misunderstood, about the postage.

I thought the postage increased, with every 20 grams, but I now understand that for packs weighing more than 300 grams, the postage increases for every 100 gram.

Thank you very much for clearing up this misunderstanding!

I was also wondering about my other complaints.

To show that I had sent the right goods, from my e-business, it would have helped, to have had receipts, with the weight stated on them.

Why didn't I get receipts like that, on this spesific occation?

I think this was a bit strange.

Also that your representative wore rings, that I would call devil-worship-rings, (even if I'm not an expert, a big ring with a black plate on, and one in silver, of a scull, or something).

Also, another time I was there, I was told off, that there was a queue.

Even if I never told customers that they should hurry up, because of the queue, when I worked in the check-out, in three different food-shop-chains, in Norway, around the time when I studied, and after my conscription-service.

We were thought that if there was a queue, we should still threat people fine, but call for a new check-out to be opened.

(Since this is the first business I set up, I have questions like these, how to I the receipts right, (do I have to ask in advance to get a receipt, or will I always get one), and how do I get the routines right, and which way of sending the packs is the best).

I think it's hard to get things like this explained.

If I ask what's the difference between A and B stamps, (since I'm from Norway), then your staff could perhaps answer, and not tell me off, that there's a queue, I think.

That's bad customer-service, I think, from working as a shop-manager, and in other roles in customer-service, in Norway and the UK, for more than fifteen years.

So I thought it would have been fine, to also get a reply about my other three complaints.

– Why didn't I get recepts showing the weight of the packs.

– Why did the staff-person wear devil-worship-rings?

– Is it right that Post Office-customers should be told off, that 'there's a queue', when they have a new business, and try to reset oneselves, and get the routines right, in co-operation with the Post Office?

Why haven't I got these questions answered, I'm wondering.

(But thanks anyway for clearing up about the postage-tarif).

Best regards,

Erik Ribsskog

8. mai 2011

Jeg fikk et nytt brev fra the Post Office

8. mai 2011

Jeg fikk et nytt brev fra the Post Office

PS.

Når det gjelder Godtebutikken.net.

Så tror jeg at jeg skal begynne å sende pakkene direkte fra postkassene igjen, med ‘PayPal-frimerke’.

Fordi, at ellers, så blir det to firma involvert.

The Post Office og Royal Mail.

For postkontorene er visst et eget firma, ved navn ‘the Post Office’, da.

Og de som tømmer postkassene og distribuerer posten, de heter visst ‘Royal Mail’.

Så hvis jeg poster pakkene direkte selv.

Så blir det et firma mindre, for meg, å forholde meg til.

Da kutter jeg ut the Post Office helt da.

(Ihvertfall i en prøveperiode).

Og det er vel kanskje like greit, regner jeg med, for da slipper jeg å bli kjefta på av personalet der, om køen, og å få andre problemer med dårlig kundeservice, osv.

Så jeg tenker at jeg nok forrandrer tilbake på det ja.

Så sånn er nok det.

Men vi får se hva som skjer.

Vi får se.

Mvh.

Erik Ribsskog

1. mai 2011

Jeg sendte en ny e-post til the Post Office

Gmail – To the line-manager of Sara Peace. Your ref: 1-1796937708

Erik Ribsskog

<eribsskog@gmail.com>

To the line-manager of Sara Peace. Your ref: 1-1796937708

Erik Ribsskog

<eribsskog@gmail.com>

Sun, Apr 24, 2011 at 1:01 PM

To:

customercare@postoffice.co.uk

Hi,

I wanted to complain about who the Post Office have handled my complaint.

Firstly you don't use the word complaint, about my complain, which I think is odd.

Is this do lower you percentage of complaints?

To hide my complaint as a 'concern'?

This is bullsh*t, I think.

You haven't appologised for any of this:

– The postal worker weighed the packs wrong, and charged the same for three packs that weighed differently. (I think I've sent you the packing-slips I have here in my home-office).

– I've lost a lot of business, from my web-shop company, after publishing about the devil-worshiper you have at that post-office. (Liverpool One).

– The devil worshiper wore offinsive devil-worshiper rings, which you haven't appologised for.

– I've also complained to you that once I was there, I was screamed at, about that you have a queue, which I think is inpolite, after working myself for more than 15 years in customer support, as a Shop Manager, and more.

You haven't said sorry.

You are like a Soviet Post Office, I think.

I think this is disgraceful.

I've read that the EU wants to open up, for foreign post-offices, within the EU/EEA.

Maybe this is a good idea, when I see how poor your customer support is.

Maybe in a few years, I can send packs using the Danish or Dutch or French Post Office.

Then maybe you at the Post Office would have had to improve your customer-service, to survive, in the competition.

I think that would have been maybe even better, than today.

Thanks in advance for any improvment from your last response.

Best regards,

Erik Ribsskog

24. april 2011