johncons

Stikkord: Sainsbury’s

  • Jeg sendte en ny e-post til Sainsbury’s


    Gmail – RE: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    RE: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 4:50 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    thank you for your e-mail!
    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.

    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.
    You are just being lazy here, it seems to me.

    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************

  • Jeg sendte en ny klage til Sainsbury’s


    Gmail – Update/Fwd: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Update/Fwd: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 4:33 AM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    today, (Thursday), I was at this store again, (at around 3.30PM).
    All the six self-service check-outs, close to the exit-doors, where closed.
    A group of higher managers, (I think it must have been), were standing close to the four other self-service check-outs, on the other side of the cafeteria.


    What was going on here?

    How can six out of six self-service tills suddently not work?

    Are you co-operating with the candid camera or something?

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Thu, Feb 28, 2013 at 12:27 AM
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]
    To: customerservice@sainsburys.co.uk

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.

    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date: p>
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************

  • Jeg sendte en ny e-post til Sainsbury’s


    Gmail – RE: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    RE: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]


    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Feb 28, 2013 at 12:27 AM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    I’ve worked as a store manager myself in Norway.

    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.

    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************

  • Jeg sendte en ny e-post til Sainsbury’s


    Gmail – RE: Shopping instore [SR 1-284217844]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    RE: Shopping instore [SR 1-284217844]


    Erik Ribsskog

    <eribsskog@gmail.com>


    Sat, Feb 23, 2013 at 4:27 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.
    So it was just a temporarely problem, it seems.

    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.

    But we had bank-terminals, in every other till.
    And even 20 years ago, this didn’t happen.

    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.

    But it doesn’t work in the UK, today.
    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).
    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.
    You probably have an equivalent, (to Bank Accept), here in the UK.

    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************


    2 attachments

    saintsbury recepts.jpg
    58K
    saintsbury recepts 2.jpg
    50K

    PS.

    Her er vedleggene:

    saintsbury recepts

    saintsbury recepts 2

  • Jeg sendte en ny e-post til Sainsbury’s


    Gmail – RE: Shopping instore

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    RE: Shopping instore


    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Feb 20, 2013 at 12:56 AM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    I also attach the recepts, from the day, when this incidents happened.
    You can see that the amount was first declined, (at 15:43:36).
    And then the payment was accepted, (the second time I tried my RBS Visa-card), at 15:44:29.

    So I was wondering if you were having problems, with Gremlins, (like in the 80’s movie), or something, at Sainsbury’s?
    Because you can’t say the bank-terminal was offline.


    Because when I worked full-time, as a cashier, at a hyper-market, named OBS Triaden, in Norway, (in a gap-year from my studies), in 1990/91.

    Then I learned that then the customers had to sign a reciept, that the bank-machine made, which was like a check, (more or less).

    So are you having Gremlins, in your company, or are someone sitting and messing with me, in the banks, (or something)?

    I have relatives in the Order of St. John, in Norway, so perhaps they mess with me, (here in the UK as well), I’m wondering.

    Regards,

    Erik Ribsskog
    PS.

    The date on your receipts, are on the back-side.

    That seemed a bit silly now, I think, when I tried to scan the two mentioned receipts.


    Just to try to give a bit more feed-back, (while I’m writing this e-mail).

    On Tue, Feb 19, 2013 at 3:24 PM, <customerservice@sainsburys.co.uk> wrote:

    Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

    We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

    Thanks for your patience.

    The Customer Service Team

    Sainsbury’s Supermarkets Ltd.

    0800 636 262

    —–Original Message—–
    From: eribsskog@gmail.com

    Sent: 19.02.2013 03:24:16 PM
    To: customerservice@sainsburys.co.uk
    Subject: Shopping instore

    The following comments have been made:

    Full Name: Erik Ribsskog

    Email: eribsskog@gmail.com

    Telephone:

    Subject: Complaint

    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).

    My visa card payment was first refused, even if there was enough money, on the account.

    I haven’t experienced this before.

    (Even if I’ve worked for almost a lifetime, in retail, in Norway).

    Do you need the recepit-number etc., to investigate this?

    Regards,

    Erik Ribsskog

    Address:

    Nectar Card Number:

    Order/Reference Number:

    Delivery Date:

    QUALITY

    Store Name:

    Purchase Date:

    Product Name and/or barcode number:

    Other codes (batch; be; supplier):

    AVAILABILITY

    Product Name and/or barcode number:

    Store Name:

    Incident Date:

    GENERAL INFORMATION

    Store Name:

    Purchase Date:

    Product Name and/or barcode number:

    Other codes(batch; bbe; supplier):

    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************


    2 attachments

    saintsbury recepts.jpg
    58K
    saintsbury recepts 2.jpg
    50K

    PS.

    Her er vedleggene:

    saintsbury recepts

    saintsbury recepts 2

  • Jeg sendte en klage til Sainsbury’s

    klage sainsburys

    PS.

    Her er mer om dette:

    sainsbury thank you

  • Problemer med matbutikkene i England

    PIC_5027

    Jeg har jo jobbet mange år, som butikkleder, i Norge.

    (Jeg jobbet jo i tilsammen ti år, som butikkleder, i Rimi.

    Først i cirka fire år, som assistent, (det vil si aspirant og assisterende butikksjef), på Rimi Lambertseter aka. Rimi Nylænde og på Rimi Bjørndal.

    Så i cirka fire år, som butikksjef, (først på Rimi Lamberseter, så på Rimi Kalbakken og så på Rimi Langhus).

    Og så i cirka to år, som låseansvarlig, (ved siden av studier), på Rimi Bjørndal og Rimi Langhus).

    Og jeg pleide ofte å jobbe seinvaktene, (siden jeg er litt b-menneske, må man vel si), da.

    Så jeg er ganske vant med å stenge travle butikker, som Rimi Bjørndal, (som er vanskelig å stenge, på lørdager, vil jeg si), i Norge.

    Så jeg har litt erfaring selv, med å stenge matbutikker, da.

    Men her i England, så hender det noen ganger at jeg får litt ‘bakoversveis’, når jeg liksom har planlagt å handle meg mat, da.

    For eksempel så handler jeg mye på Asda Walton, for tida.

    En butikk som ligger cirka tjue minutter, å gå, fra der jeg bor.

    Men jeg har jo jobbet, på OBS Triaden, (i Norge), før jeg begynte å jobbe, i Rimi.

    Så jeg synes det er artig å handle på et stort hypermarked, da.

    Og prisene er også lave der.

    Og utvalget er veldig bra, da.

    Så sånn er det.

    Bare noe jeg tenkte på.

    Men men.

    Asda Walton reklamerer med at den er åpen 24 timer i døgnet.

    (Se bildet ovenfor).

    Men det er en sannhet med modifikasjoner, (for å si det sånn).

    For den butikken stenger klokken 22 på lørdager.

    Og klokken 17, (eller noe deromkring), på søndager.

    Så det er bare på ukedagene, at den butikken, holder det den lover, da.

    (Nemlig å være åpen 24 timer i døgnet).

    Så da jeg skulle handle, i går, så var jeg ikke sikker på om jeg kom til å slippe inn i butikken, (husker jeg).

    For jeg var der cirka 21.35, da.

    Og i England, så blir man noen ganger stoppet i døra, hvis man er der, like før stengetid.

    En dag like før jul, så stengte Asda Walton klokken 24, (husker jeg).

    Og da ble jeg nektet å handle der, når jeg dukket opp der, cirka klokka 23.45, (husker jeg).

    Og det samme skjedde meg også i London en gang, (da jeg var på sommerferie der, sommeren 2003 vel), og jeg skulle handle på et Sainsbury’s supermarked, i nærheten av Kensington, vel.

    Nemlig at en sikkerhetsvakt, (som engelske matbutikker ofte har), nektet meg å komme inn i butikken, enda det fortsatt var cirka ti minutter igjen, (eller noe lignende), før klokka hadde passert stengetiden, for denne butikken, da.

    Og jeg har jo som sagt hatt ansvaret for å stenge norske matbutikker, i mange år, da jeg bodde i Oslo, og jobbet i Rimi.

    Og for eksempel fra da jeg jobba på Rimi Bjørndal.

    Så husker jeg at jeg kikka på den klokka, som var i tippekassa.

    (For jeg regna med at Norsk Tipping sin klokke, gikk riktig, da.

    Siden de har spill som har har tidsfrister, for når man kan spille osv.).

    Og når så klokka i tippekassa passerte 18, så gikk jeg bort til inngangsdøra, og stilte på en bryter, sånn at man ikke kunne gå inn i butikken lenger, da.

    Så i Norge, så kommer man inn i butikken, helt fram til det siste sekundet, før stengetid.

    (Det husker jeg godt, fra da jeg jobba, som butikkleder, i Norge).

    Men her i England, så nekter de ofte kunder å handle, hvis de dukker opp for eksempel ti minutter _før_ stengetid osv., da.

    (Og de begynner også å rope over høytaleranlegget i butikkene, om at man må gå til kassa.

    Og dette begynner de med, (på Asda Walton), cirka tjue minutter, før butikken stenger).

    Så jeg tenkte med meg selv, mens jeg gikk hjemover igjen, fra Asda Walton, i går.

    (Etter å ha vært heldig denne gangen, og fått gjort unna handelen min, selv om jeg ikke var i butikken, før cirka en halvtime, før den stengte).

    At skal jeg late som at Asda Walton stenger klokka 21, (istedet for klokka 22), på lørdager, tro?

    For når skal man være der da, hvis de noen ganger stenger før stengetid liksom, (tenkte jeg da).

    Jeg har ikke funnet noe svar på dette ennå.

    Men på dette området så synes jeg at Norge er bedre enn England, (må jeg si).

    For hvis en butikk stenger klokka 22, i Norge.

    Så menes det at inngangsdøra stenger klokka 22 og ikke ti minutter før, liksom.

    (Mens det er litt mer uklart, hva som menes, i England, da.

    Vil jeg si).

    Så sånn er det.

    Bare noe jeg tenkte på.

    Mvh.

    Erik Ribsskog

    PS.

    Her er mer om åpningstidene til Asda Walton:

    åpningstidene asda walton

    http://storelocator.asda.com/store/walton

  • Sainsbury’s Castle St. (In Norwegian)

    Idag, eller igår blir det vel, så gikk jeg på Sainsbury’s i Castle St.

    Jeg gikk ut med søpla, (se søppel-koden), som var ni sekker eller noe, for jeg har ikke vært så flink til å følge søppel-koden i det siste.

    Så sånn er det.

    Men så måtte jeg i butikken og.

    Så gikk jeg til Sainsbury’s i Castle St., for det er den nærmeste butikken som ikke er alt for dyre.

    Spar er også nærme, men de er vel ganske mye dyrere, innbiller jeg meg nå ihvertfall.

    Vi får se.

    Det som skjedde var at det skjedde et par rare episoder der.

    Jeg har jo vært med sur mage, de siste to-tre årene, i det her ‘sur nedbør’-landet, eller hva man skal kalle det.

    Så da har jeg lest at det lønner seg å drikke melk og spise bananer.

    Så skal magen bli mindre sur da.

    Og idag var det en brite som dukka opp i butikken, og plukka med seg en banan, som han sjonglerte i lufta da.

    En kar i 40-50 årene og dress vel.

    Så det var litt spesielt.

    Var det noe politi-mafia mobbing av meg, lurer jeg nå.

    Jeg lurer på om politiet har sin egen mafia.

    Som istedet for å følge boka, tuller med folk, som en mafia?

    Det var også en arbeider på Sainsbury’s som jeg hørte at lukta for å lukte om jeg hadde dusja.

    Så her er det nok noe som foregår, også på Sainsbury’s i Castle St., og ikke bare på RBS i Dale St., ikke så langt unna.

    Så her er det store, kjente, britiske firma, vil jeg si, som er infiltrert av britenes ‘politi-mafia’, som driter i folks rettigheter, men bare tuller med dem.

    Derfor var det jeg overhørte, i 2007, var det vel, at ‘the only thing they are afraid of now, is that he’s going to kill a cop’.

    Altså, det må ha sivil politi-mafia, som tulla med meg.

    For jeg har jo skrevet mye om dette, og varslet mye, så jeg tviler på at kriminelle ville ha fortsatt, etter så mye varsling.

    Så det her må være råtne politifolk, mistenker jeg.

    Så politiet, de burde steines, eller lignende, mener jeg.

    For jeg mistenker at de kødder med maten min.

    Og hvis de gjør det, da er det såpass ille, at de fortjener å bli hengt, eller noe, mener jeg.

    Jeg blir irritert ihvertfall.

    Å tulle med folks mat, er en feminin måte å tulle med folk, som damer ofte gjør, har jeg lest.

    Hvis noen putter gift i maten din, så er det sannsynligvis en dame, har jeg lest.

    Er politiet de nye ‘damene’?

    Er politiet så homo at de ikke tørr å gjøre jobben sin, og tuller med folk istedet?

    Hva vet jeg, jeg blir bare kvalm av de her ‘polituttene’ som jeg kaller dem.

    Så hva man skal gjøre med sånne drittfolk, det veit jeg ikke, men de kan ikke være mye verdt, mistenker jeg.

    Ihvertfall har jeg lov en morals rett til å drepe folk som kødder med mine rettigheter, så da har jeg lov å drepe dem da, hvis jeg finner ut hvem dem er.

    Og hvis de driver å kødder med maten min, så er det ikke umulig at jeg slår til på det.

    Det er ihvertfall fristende.

    Vi får se hva som skjer.

    Med vennlig hilsen

    Erik Ribsskog

  • Idag var det møte på the Jobcenter igjen. (In Norwegian)

    Idag var det møte på the Jobcenter igjen. (In Norwegian)


































































  • Ærlig talt. (In Norwegian)

    Ærlig talt. (In Norwegian)




    PS.

    Den butikken jeg var i nå, som er like ved avisbygget, hvor Liverpool Echo er osv., der er det nesten som å være i Oslo.

    Folka er kule og har walkman og ryggsekk osv.

    Det er en Saintsbury-butikk.

    Jeg lurer på om det er en protestantisk butikk, hvis det er noe som heter det.

    Butikken er like stor som en bunnpris-butikk, i Oslo, omtrent.

    Men jeg likte ikke at ei dame i 30-40 åra, kom draende på en drittunge, på kvelden, i en så liten butikk.

    Som er som ei brustad-bu, omtrent.

    Dem pleier ikke å gjøre det, de som handler på Tesco.

    Ikke på kvelden ihvertfall.

    Men, i Oslo gjør dem nok sånn.

    Kan dem ikke ha ungene hjemme mens dem går i butikken da, hadde jeg nesten sagt.

    Men ungene klarer seg kanskje ikke hjemme, mens mora går i butikken, det er mulig.

    Mer da.

    Jo, så har dem orange bæreposer, på Sainsburys, så det tror jeg må være en protestantisk butikk muligens(?), siden orange vel er den protestantiske fargen da, mener jeg.

    Noe sånt.

    Så sånn er det.

    Med vennlig hilsen

    Erik Ribsskog