johncons

Stikkord: Scottish Power

  • Jeg sendte en ny klage til Scottish Power







    Google Mail – Complaint/Fwd: Ref 540460/Fwd: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint/Fwd: Ref 540460/Fwd: ‘Bogus’ in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments




    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Dec 11, 2009 at 12:15 PM





    To:

    CustomerServiceDirector@scottishpower.co.uk



    Hi,

    I've contacted the Energy Ombudsman, about a complaint, that you haven't answered, since October.
    I was told by the Energy Ombudsman, to give you ten more days, to deal with the complaint, so that's why I'm sending you this e-mail now.

    (Se further down in the forwarded e-mail, for the complaint).
    Thank you very much in advance for your help!
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Wed, Dec 9, 2009 at 10:55 AM

    Subject: Ref 540460/Fwd: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments
    To: enquiries@energy-ombudsman.org.uk

    Hi,

    thank you for your e-mail and letter!
    I was just wondering about one thing.
    Do you think that I've gone through Scottish Power's complaint procedure, when I sent them an e-mail in September, that they haven't replied to, (since this is more than eight weeks ago)?

    Since I think I've already been harassed by Scottish Power, trying to complain about this case, since they don't reply to my e-mails.
    Yours sincerely,
    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Sun, Sep 6, 2009 at 4:06 AM

    Subject: Fwd: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments
    To: customer.services@scottishpower.co.uk

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>


    Date: Sun, Sep 6, 2009 at 5:04 AM
    Subject: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments
    To: Customer.Services@scottishpower.plc.uk

    Hi,

    you haven't answered my e-mails, but you have sent me a bill, for £726.44.
    I've switched to E-on now, since you at Scottish Power, aren't answering my e-mails.

    I also suspect that the last meter-reading, that you called about, could have been a misunderstanding, since then my bills grew from £29 to £198, I think it was.
    So I wonder why you operate like this, that you don't answer e-mails and that the bill grows almost 1000%.

    Is it something 'bogus' in your company?
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Fri, Jul 31, 2009 at 2:59 AM
    Subject: Change of power-supplier/Fwd: Increase on Direct Debit payments

    To: Customer.Services@scottishpower.plc.uk

    Hi,

    I've switched supplier to E-on now.
    But, I can pay £50, now at the end of next month.

    And then I can pay a token-payment, each month, untill I get a job, and then I can

    pay a monthly amount until my debt to you is cleared.
    So I haven't forgot about the money I owe you!
    Hope this is alright!
    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Sat, Jul 25, 2009 at 10:56 PM
    Subject: Increase on Direct Debit payments
    To: ScottishPower Customer Services <Customer.Services@scottishpower.plc.uk>

    Hi,

    I've usually been charged £29 a month in electricity.
    Now, it seems that I'm using more electricity than this.
    But, on my new Direct Debit-plan, the new amount, has been set to £196 a month.

    And I'm unemployed, and I'm not really using this much electricity, but the problem is
    that I've been paying to little each month, since I was unemployed, last year.
    But now, I'm going to take a course, in PHP, in October, and then I think I should

    be able to get a well-paid job, since people with that knowledge, are in demand.
    So in the mean-time, I was wondering, if it's alright, that I pay £60 a month, which
    I think is what I'm going to be using now, in the next months.

    I can't afford to pay much more, unfortunatly, since I'm on a budget, due to that I'm
    unemployed at the moment, unfortunatly.
    So I hope this payment-arrangement, is ok.

    I'll also start keeping better track of my electricity usage online, to make sure that I'm
    using more than £60 a month in electricity.
    Hope this is alrigh!
    Yours sincerely,

    Erik Ribsskog
    Account Number: 07345672012





  • Jeg sendte en ny e-post til the Energy Ombudsman







    Google Mail – Ref 540460/Fwd: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Ref 540460/Fwd: ‘Bogus’ in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Dec 9, 2009 at 10:55 AM





    To:

    enquiries@energy-ombudsman.org.uk



    Hi,

    thank you for your e-mail and letter!
    I was just wondering about one thing.
    Do you think that I've gone through Scottish Power's complaint procedure, when I sent them an e-mail in September, that they haven't replied to, (since this is more than eight weeks ago)?

    Since I think I've already been harassed by Scottish Power, trying to complain about this case, since they don't reply to my e-mails.
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Sun, Sep 6, 2009 at 4:06 AM

    Subject: Fwd: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments
    To: customer.services@scottishpower.co.uk

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>


    Date: Sun, Sep 6, 2009 at 5:04 AM
    Subject: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments
    To: Customer.Services@scottishpower.plc.uk

    Hi,

    you haven't answered my e-mails, but you have sent me a bill, for £726.44.
    I've switched to E-on now, since you at Scottish Power, aren't answering my e-mails.

    I also suspect that the last meter-reading, that you called about, could have been a misunderstanding, since then my bills grew from £29 to £198, I think it was.
    So I wonder why you operate like this, that you don't answer e-mails and that the bill grows almost 1000%.

    Is it something 'bogus' in your company?
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Fri, Jul 31, 2009 at 2:59 AM
    Subject: Change of power-supplier/Fwd: Increase on Direct Debit payments

    To: Customer.Services@scottishpower.plc.uk

    Hi,

    I've switched supplier to E-on now.
    But, I can pay £50, now at the end of next month.

    And then I can pay a token-payment, each month, untill I get a job, and then I can

    pay a monthly amount until my debt to you is cleared.
    So I haven't forgot about the money I owe you!
    Hope this is alright!
    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Sat, Jul 25, 2009 at 10:56 PM
    Subject: Increase on Direct Debit payments
    To: ScottishPower Customer Services <Customer.Services@scottishpower.plc.uk>

    Hi,

    I've usually been charged £29 a month in electricity.
    Now, it seems that I'm using more electricity than this.
    But, on my new Direct Debit-plan, the new amount, has been set to £196 a month.

    And I'm unemployed, and I'm not really using this much electricity, but the problem is
    that I've been paying to little each month, since I was unemployed, last year.
    But now, I'm going to take a course, in PHP, in October, and then I think I should

    be able to get a well-paid job, since people with that knowledge, are in demand.
    So in the mean-time, I was wondering, if it's alright, that I pay £60 a month, which
    I think is what I'm going to be using now, in the next months.

    I can't afford to pay much more, unfortunatly, since I'm on a budget, due to that I'm
    unemployed at the moment, unfortunatly.
    So I hope this payment-arrangement, is ok.

    I'll also start keeping better track of my electricity usage online, to make sure that I'm
    using more than £60 a month in electricity.
    Hope this is alrigh!
    Yours sincerely,

    Erik Ribsskog
    Account Number: 07345672012





  • Jeg har blitt plaget litt, med mange rare brev osv., fra et inkassofirma, her i England, enda jeg har en nedbetalingsavtale, med Scottish Power







    Google Mail – Update/Fwd: About reference number 3119890







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Update/Fwd: About reference number 3119890




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Dec 7, 2009 at 2:30 PM





    To:

    admin@ccsg.uk.com


    Cc:

    research@ombudsman-services.org



    Hi,

    I called your company now, and explained that I've sent a complaint to the Energy Ombudsman, about Scottish Power.
    So I suggest that we put this on hold, untill the Energy Ombudsman has completed the case-work with this complaint.

    I was told on the phone today, by your representative, that you use long time, to answer e-mails.
    But I hope you process this e-mail, since my last e-mail wasn't responeded to!

    I also send a copy of this e-mail to the Energy Ombudsman, so they get updated about this.
    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Wed, Nov 25, 2009 at 2:25 PM

    Subject: About reference number 3119890
    To: enquiries@ccsg.uk.com

    Hi,

    I have agreed on a payment-plan, with Scottish Power, more than a month ago.

    And I've also brought this up with the CCCS.
    So this debt is being taken care of, with Scottish Power, so please contact them, to get this confirmed, so that you don't have to send me letters about this debt, which I already have a payment-plan with, with Scottish Power.

    Yours sincerely,
    Erik Ribsskog





  • Jeg sendte en klage til the Energy Ombudsman, på Scottish Power







    Google Mail – Problems with Scottish Power







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Problems with Scottish Power




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Dec 6, 2009 at 1:12 PM





    To:

    research@ombudsman-services.org



    Hi,

    I've had some problems with Scottish Power.
    They called me some months ago, and asked for a meter-reading.
    Then, suddently, I had more than £800 in debt to them, even if I think that sounds to much.

    So I suspect the meter-reading they called about, could be bogus.
    Also since I didn't like the tone, of the young man calling, to be honest, it sounded on his voice that something could be wrong.

    (I've had problems with 'mob'/'mafian' in Norway, which could also me linked with mob in Scotland, for all that I know).
    Scottish Power stopped answering my e-mails after this, so I switched to E-on.

    Scottish Power sent my debt to a number of comanies, even if I called the CCCS, and offered to pay a token-payment each month, since I'm unemployed, after advice from the CCCS.

    On 27/10, I agreed on the phone, with Manish, from Scottish Power, that I would call them on 28/10, (customer-support), and arrange a payment-plan/token-payment agreement, on £5 a month.
    I called and explained about this, on 28/10, and payed £5, (which I've also payed around a month later, another £5, one day late, since I was on a course on Monday).

    Even so, Scottish Power, sent my debt to Commercial Credit Services, on 5/11, I was told by them, (by Florence there), on Thursday.
    So I'm having a lot of problems with Scottish Power, so I wanted to please complain about all the mention problems, and I hope you can have a look at my e-mail and identify what they have done wrong, and investigate if the latest meter-reading, (when the young man from them called me), was wrong.

    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog
    PS.
    My Scottish Power Electricity Account Number, is: 07345672012





  • Jeg sendte en ny e-post til Scottish Power, siden de driver og tuller litt med strømregningene osv.







    Google Mail – 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    ‘Bogus’ in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Sep 6, 2009 at 5:06 AM





    To:

    customer.services@scottishpower.co.uk



    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>


    Date: Sun, Sep 6, 2009 at 5:04 AM
    Subject: 'Bogus' in company?/Fwd: Change of power-supplier/Fwd: Increase on Direct Debit payments
    To: Customer.Services@scottishpower.plc.uk

    Hi,

    you haven't answered my e-mails, but you have sent me a bill, for £726.44.
    I've switched to E-on now, since you at Scottish Power, aren't answering my e-mails.

    I also suspect that the last meter-reading, that you called about, could have been a misunderstanding, since then my bills grew from £29 to £198, I think it was.
    So I wonder why you operate like this, that you don't answer e-mails and that the bill grows almost 1000%.

    Is it something 'bogus' in your company?
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Fri, Jul 31, 2009 at 2:59 AM
    Subject: Change of power-supplier/Fwd: Increase on Direct Debit payments

    To: Customer.Services@scottishpower.plc.uk

    Hi,

    I've switched supplier to E-on now.
    But, I can pay £50, now at the end of next month.

    And then I can pay a token-payment, each month, untill I get a job, and then I can

    pay a monthly amount until my debt to you is cleared.
    So I haven't forgot about the money I owe you!
    Hope this is alright!
    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Sat, Jul 25, 2009 at 10:56 PM
    Subject: Increase on Direct Debit payments
    To: ScottishPower Customer Services <Customer.Services@scottishpower.plc.uk>

    Hi,

    I've usually been charged £29 a month in electricity.
    Now, it seems that I'm using more electricity than this.
    But, on my new Direct Debit-plan, the new amount, has been set to £196 a month.

    And I'm unemployed, and I'm not really using this much electricity, but the problem is
    that I've been paying to little each month, since I was unemployed, last year.
    But now, I'm going to take a course, in PHP, in October, and then I think I should

    be able to get a well-paid job, since people with that knowledge, are in demand.
    So in the mean-time, I was wondering, if it's alright, that I pay £60 a month, which
    I think is what I'm going to be using now, in the next months.

    I can't afford to pay much more, unfortunatly, since I'm on a budget, due to that I'm
    unemployed at the moment, unfortunatly.
    So I hope this payment-arrangement, is ok.

    I'll also start keeping better track of my electricity usage online, to make sure that I'm
    using more than £60 a month in electricity.
    Hope this is alrigh!
    Yours sincerely,

    Erik Ribsskog
    Account Number: 07345672012