Dear Mr Ribsskog
Our Reference:
EN-97819
Thank you for your
email of 25 November 2010 regarding your complaint about the Tax Office, which
is part of HM Revenue and Customs (HMRC) and the subsequent review by the
Adjudicator’s Office.
In
order to determine whether, or to what extent, we are able to help you, we will
need to review all of the papers related to your complaint. Additionally, only
an MP can make a complaint to us (on your behalf) about government departments,
agencies or organisations, so we cannot consider your complaint until an MP has
asked us to do so. You can contact your local MP at the following
address:
Mrs Louise
Ellman
House of Commons,
London
SW1A
0AA
Telephone: 020 7219
5210
Fax: 020 7219
2592
Email:
ellmanl@parliament.uk
To
help your MP understand
your complaint, you should fill in the form attached in this email and provide
your MP with the following
information:
- an explanation of what
the problem is;
- a brief history of what
happened, and when, including responses to your complaint so far;
- copies of the letters
and papers which are relevant to the complaint; and
- details of what you
want done to put things right.
Having looked at your
complaint, your MP will
let you know the best way to deal with it. If they do ask us to investigate your
case, we will look carefully at all the information you have provided and send
you, and your MP a reply telling you what we
are going to do about it.
Until we have received this we
are unable to look into your complaint further. If we have not heard from you by
28 February
2011 we will assume that you do not wish to
proceed with your complaint and will proceed to close your case.
Please
note that this is purely for statistical purposes. If we receive your
papers from your MP after this date we will generate a new reference number for
your complaint.
Please do not hesitate to contact me at the
address or telephone number on this letter should you need to discuss any of the
above.
Yours
sincerely
Lyndsey
Carpenter
Customer Service
Officer
Office of the Parliamentary and Health Service
Ombudsman
Telephone: 0345 015
4033
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 25 November 2010 20:05
To: Phso
Enquiries
Subject: Complaint about the
Adjudicator
Hi,
the Adjudicator, has written a long and methodical letter, and fine, in the
way, that it's without spelling-errors, etc.
But, they ignore one thing.
That was, that I called the Tax-office, and asked them, if the cheque I got
in the post, with the tax-return, was the _final_ figure.
(This was long after I had sent all the documentation).
The tax-office confirmed, on the phone, that the cheque, was the right,
final figure.
Still, some time later, I got a charge, which said that I had gotten to
much money.
Then I mean, that they can't just say one thing on the phone, and then
charge me later.
This, the Adjuctator ignores.
So I wanted to complain about this.
(Also the Adjudicator hasn't signed her letter, which I think is a bit
unconventional.
What's going on, shouldn't letters like this be singed to be formal?)
Thanks in advance for helping me over-turn this unfair decition by the
Adjudicator.
Yours sincerely,
Erik Ribsskog
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