Strømregning Archives - Side 5 av 8

Jeg sendte en ny e-post til the Energy Ombudsman

Gmail – Message from Ombudsman Services – Case 688326, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Message from Ombudsman Services – Case 688326, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Jul 11, 2011 at 1:48 PM

To:

The Ombudsman <enquiries@os-energy.org>

Cc:

Matrix.disruption.team@merseyside.police.uk

Hi,

that British Gas call me every day, even if I have explained to them, both in writing, and on the phone, a number of times, that I'm on a budget, in co-operation with the CCCS, and can't pay other than token-payments, for the debt I have with them.

That's harassment.

I've been in the same situation with Scottish Power and E-on, and they just sent it to a debt-company.

Yet, British Gas insists on harassing me, and bullying me, by calling me every day, about this debt.

(Even if there's nothing I can do about it at the moment, like I've told them on numerous occations).

So I also send a copy e-mail to the Police, and want them register this e-mail as a report of an harassment-crime, from British Gas.

You can try to pretend that this is a business-decition, but it's not, it's just harassement, I think.

I hope you can reconsider your decition after this, and agree on that this is harassment, from British Gas, and that to ring daily pointless phone-calls, isn't really something one can call business decition, but at best poor rutines from British Gas.

Yours sincerely,

Erik Ribsskog

On Mon, Jul 11, 2011 at 11:49 AM, The Ombudsman <enquiries@os-energy.org> wrote:

Please find attached a letter from Ombudsman Services: Energy.

PS.

Her er brevet som fulgte med e-posten fra the Energy Ombudsman:

ADOSe58f

11. juli 2011

Jeg sendte en oppdatering til the Energy Ombudsman

Gmail – Update/Fwd: Your reply from British Gas (KMM4754069V19062L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: Your reply from British Gas (KMM4754069V19062L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Jun 30, 2011 at 4:19 PM

To:

The Ombudsman <enquiries@energy-ombudsman.org.uk>

———- Forwarded message ———-
From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Date: Thu, Jun 30, 2011 at 9:13 AM
Subject: Your reply from British Gas (KMM4754069V19062L0KM)
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Ribsskog

Thank you for your email about the outstanding balance on your electricity account. I'm sorry you've had to contact us again about this.

I can see that you've spoken to British Gas on a number of occasions to let us know you're not able to pay the balance in full and you've offered to pay £5.00 per month.

You've also contacted the Consumer Credit Counselling Service (CCCS) and the Energy Ombudsman.

Just to let you know, you will continue to receive contact from British Gas whilst the balance remains outstanding and no payment arrangement is set up on your account.

I'm very sorry for any inconvenience this may cause.

You may like to contact the British Gas Energy Trust Fund to see whether you'd qualify for a payment towards the outstanding balance. They can be contacted on 01733 421 060 Monday to Friday 9am until 5pm.

Please get back in touch with me by 14 July 2011 to let me know you’re satisfied your enquiry has been resolved or if you have any further queries. If I don’t hear from you I’ll close your enquiry on the above date.

If you would like to review our complaint handling procedure please visit our website or reply to my email and I’ll arrange to send a copy free of charge through the post.

Thank you for contacting British Gas.

We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.

Kind regards

Janine Binns

Customer Service Advisor

britishgas.co.uk – Looking after your world

We've delivered on our promise and responded to your enquiry within 24 hours.

Your enquiry ref: 2040360

You have called me about ten times about this, (today was your last call).

Every time I tell you the same.

Now lately I'm trying to communicate to you, that this is now

with the Energy Ombudsman.

And that I take it from there.

Please stop harassing me with your e-mails and phone-calls.

Why on earth do you need to be told the same 20 times?

This must be systematical harassment from you, (which is a crime), I

think.

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

30. juni 2011

Jeg sendte en ny e-post til British Gas

Gmail – FINAL NOTICE for your overdue electricity bill of 682.24

Erik Ribsskog

<eribsskog@gmail.com>

FINAL NOTICE for your overdue electricity bill of 682.24

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Jun 30, 2011 at 12:17 AM

To:

customer.service@contactus.britishgas.co.uk

Cc:

The Ombudsman <enquiries@energy-ombudsman.org.uk>

Bcc:

Matrix.disruption.team@merseyside.police.uk

You have called me about ten times about this, (today was your last call).

Every time I tell you the same.

Now lately I'm trying to communicate to you, that this is now with the Energy Ombudsman.

And that I take it from there.

Please stop harassing me with your e-mails and phone-calls.

Why on earth do you need to be told the same 20 times?

This must be systematical harassment from you, (which is a crime), I think.

Erik Ribsskog

———- Forwarded message ———-
From: <NewSupply@britishgas.co.uk>

Date: Wed, Jun 29, 2011 at 11:31 PM
Subject: FINAL NOTICE for your overdue electricity bill of 682.24
To: eribsskog@gmail.com

Please call us today

Dear Mr Ribsskog

We need to remind you to pay your final electricity bill at FLAT 3, L2 2AE for £682.24, which is overdue.

This email is about: paying your final bill

Your Customer Reference Number:
8500 3847 0223

Electricity supplied at:

FLAT 3

L2 2AE

How to pay
There are a number of easy ways to pay:

You can go online and pay by credit or debit card.

Call 0800 107 1458* with your Customer Reference Number to hand and details of your debit or credit card.

Use your phone or internet bank to make a payment to account number 71584685, sort code 40-05-30, quoting your Customer Reference Number.

Post a cheque made payable to British Gas to British Gas, Payment Area 55, Camberley, GU95 1AB. Write your name and Customer Reference Number on the back of the cheque.

Take your bill and cash payment with you and pay at any PayPoint outlet or Post Office with a payment terminal.

What happens if you don’t pay us?
Like many other companies, we share information with credit reference agencies. Late payment of your bills can therefore affect your ability to obtain credit in future from other credit providers and affect the terms on which credit is offered, such as the interest rates you pay. You may also have to pay extra recovery charges and legal fees.

Trouble paying?
If you are having difficulty paying for any reason please call us now for free on 0800 107 1458* and one of our Customer Service Advisors will talk you through all the different payment schemes we can offer.

If you have paid your bill in the last five working days it may be that we are still processing your payment. You might want to check your account to see if your payment has cleared. But if you have not paid your bill, please do so immediately or call us on 0800 107 1458*.

Yours sincerely

Peter Metcalf

Head of Operations

Do you have a question, complaint or do you want to sing our praises?

Send us an email at anytime, day or night. We will answer you within 24 hours.

You can also view the frequently asked questions to find your answer.

If you prefer calling, here is a list of our phone numbers. Lines are open 8am-8pm on weekdays and 8am-6pm on Saturday.

*Calls are free from a BT Calling Plan. Mobile and other providers' charges may vary.

This email was sent to eribsskog@gmail.com. If you have any questions please contact us.

View our terms and conditions.

Centrica Plc Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Registered no. 3033654.

Email reference : CMN/DCL/RM12/GUAR/EML

30. juni 2011

Jeg sendte en klage til the Energy Ombudsman

Gmail – Complaint about British Gas/Fwd: Your reply from British Gas (KMM4670213V13728L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Complaint about British Gas/Fwd: Your reply from British Gas (KMM4670213V13728L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Jun 23, 2011 at 3:50 PM

To:

enquiries@os-energy.org

Hi,

this is an update to the British Gas e-mail-copy, which I sent you yesterday.

British Gas want's to discuss the same on the phone, a lot of times, even if I've explained my position to them clearly in e-mails.

I don't understand, what can the point of this be?

This must be just to harass the custommers.

Yesterday they called me twice about the same case, it doesn't seem that they have any control on the cases, but just call people randomly and ignores what they write in their correspondence and tell on the phone.

So I wanted to please complain about this harassment/bullying.

Thanks in advance for any help!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Date: Thu, Jun 23, 2011 at 10:00 AM
Subject: Your reply from British Gas (KMM4670213V13728L0KM)
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your enquiry sent yesterday. I'm sorry you feel we're harassing you.

I understand from your email that you would like to pay £5.00 monthly by a payment scheme. I’m sorry your proposal is not acceptable as it would not be enough to cover your outstanding balance within a reasonable timescale. The outstanding balance on your account is £682.24.

In order to assist you to clear the balance on the account please contact our Debt Team on 0800 048 0404*.

Please contact them as soon as possible to avoid any reminders and further debt charge being applied to your account.

I’ve addressed the issues you have raised and have now closed this query for you, if you have any future enquiries please reply back to me and I’ll be happy to help.

If you would like to review our Complaint Handling Procedure please visit our website or alternatively, reply to my email and I will arrange to send you a copy free of charge through the post.

Thank you for contacting British Gas.

Kind regards

Angela Hirst

Customer Service Advisor

britishgas.co.uk – Looking after your world

We've delivered on our promise and responded to your enquiry within 24 hours.

Your enquiry ref: 1888187

today I've already gotten two calls from British Gas, about this. You've called me around five times, about this.
And I don't have any money other than the money on my budget, like I've explained to you, I'm on a budget in co-operation with the CCCS.

And I can only afford to offer you a token-payment, of £5, untill I find a new job. I think that you call me 5-10 times about the same thing, is harassment.
I want to complain about this.

Your Electricity Customer Reference Number:850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

23. juni 2011

Jeg sendte en klage til British Gas

Gmail – Complaint/Fwd: Your reply from Britsh Gas. (KMM4468462V45041L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Complaint/Fwd: Your reply from Britsh Gas. (KMM4468462V45041L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Jun 22, 2011 at 1:50 PM

To:

customer.service@contactus.britishgas.co.uk

Cc:

contactus@cccs.co.uk

Bcc:

enquiries@os-energy.org

Hi,

today I've already gotten two calls from British Gas, about this.

You've called me around five times, about this.

And I don't have any money other than the money on my budget, like I've explained to you, I'm on a budget in co-operation with the CCCS.

And I can only afford to offer you a token-payment, of £5, untill I find a new job.

I think that you call me 5-10 times about the same thing, is harassment.

I want to complain about this.

Why can't you deal with this in writing?

It must be just to harass people, I think.

I send a copy e-mail to the CCCS and the Energy Ombudsman about this harassment.

Erik Ribsskog

———- Forwarded message ———-
From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Date: Wed, Jun 8, 2011 at 3:58 PM
Subject: Your reply from Britsh Gas. (KMM4468462V45041L0KM)
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your email about your electricity bill payments.

I see that your electricity account has an overdue balance of £682.24. I appreciate your willingness to clear this overdue balance. I'm sorry, I'm unable to set-up a monthly payment plan of £5.00 for you.

For discussing more on it, please call us on 0800 048 0404* and we'll be happy to arrange suitable payment plan for you.

Please contact us should you need any help in the future and thank you for contacting British Gas.

We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.

Regards

Rahil Shaikh

Customer Service Advisor

britishgas.co.uk – Looking after your world

We've delivered on our promise and responded to your enquiry within 24 hours.

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.

Your enquiry ref:1888187 Hi

thank you for your e-mail!

I have already been speaking with your phone-team, about this, but

without getting this resolved.

I'm trying to find a job and I have some property in Norway, which I'm

trying to sell

So I'll get the money soon, I reackon

In the mean-time, I can offer to pay £5 a month, (like I e.g. pay to

Scottish Power)

Hope this is alright!

Best regards

Erik Ribsskog

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

22. juni 2011

Jeg sendte en ny e-post til British Gas

Gmail – Your reply from British Gas (KMM4407909V20252L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Your reply from British Gas (KMM4407909V20252L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Jun 7, 2011 at 8:52 PM

To:

British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Hi,

thank you for your e-mail!

I have already been speaking with your phone-team, about this, but without getting this resolved.

I'm trying to find a job and I have some property in Norway, which I'm trying to sell.

So I'll get the money soon, I reackon.

In the mean-time, I can offer to pay £5 a month, (like I e.g. pay to Scottish Power).

Hope this is alright!

Best regards,

Erik Ribsskog

On Fri, Jun 3, 2011 at 9:40 PM, British Gas Customer Service <customer.service@contactus.britishgas.co.uk> wrote:

Dear Erik

Thank you for your email regarding your payment.

We have a specialist team who will be happy to discuss this and agree with the best payment option for you. So, after you've contacted CCCS, please give us a call on 0800 048 0404* and we'll be happy to assist you further.

Don't worry, this happens with all of us some time or the other. I'm sure you'll find an employment soon.

Please contact

us should you need any help in the future and thank you for

contacting British Gas.

We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.

Regards

Rahul Keney

Customer Service Advisor

britishgas.co.uk – Looking after your world

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.

Your enquiry ref: 1888187

Hi, I got a call from British Gas Credit Solution Team now. They wanted me to pay what I owe you, in 12 months. Unfortunately I'm unemployed at the moment.I can offer to pay 5 pounds a month, untill I find employment. I'll contact the CCCS for more advice about this, (and hear if they think this is ok, with my budget), and then contact you back. Hope this is alright! Best regards, Erik Ribsskog

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

7. juni 2011

Jeg sendte en ny e-post til British Gas

Gmail – Payment-plan/Fwd: View your bill online

Erik Ribsskog

<eribsskog@gmail.com>

Payment-plan/Fwd: View your bill online

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Jun 3, 2011 at 4:14 PM

To:

British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Hi,

I got a call from British Gas Credit Solution Team now.

They wanted me to pay what I owe you, in 12 months.

Unfortunately I'm unemployed at the moment.

I can offer to pay 5 pounds a month, untill I find employment.

I'll contact the CCCS for more advice about this, (and hear if they think this is ok, with my budget), and then contact you back.

Hope this is alright!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, May 20, 2011 at 4:47 PM
Subject: Re: View your bill online
To: "bill@britishgas.co.uk" <bill@britishgas.co.uk>

Hi,

I have now joined Swalec.

I have sent you payment-plan suggestion, that I pay £5 a month, on the money I owe you, since I'm unemployed, unfortunately, and on a budget, in co-operation with CCCS.

Untill I get a new job, (which I hope is going to be as soon as possible).

Hope this is alright!

Best regards,

Erik Ribsskog

On Thu, May 19, 2011 at 11:24 AM, bill@britishgas.co.uk <bill@britishgas.co.uk> wrote:

View your bill online

Dear Mr Ribsskog,

I wanted to let you know straight away that your Electricity bill is now ready for you to view online.

More accurate bills

We'll be in touch with you before your next bill is due to remind you to give us your meter reading(s), which you can submit online. That way, you can be sure you'll get an accurate bill and only pay for the energy you use.

If you have any questions about your bill, or your account in general, please visit the "Help and Advice" section of our website. Alternatively, contact us and one of our Customer Service Advisors will be happy to help.

Thank you for choosing British Gas. We're delighted you're one of our customers.

This email is about:

Your online bill.

Customer Reference Number:
850038470223

Your Supply Postcode:
L2 2AE

Yours sincerely,

Tim Copper

Online Director

Send us an email at anytime, day or night. We will answer you within 24 hours.

If you prefer calling, here is a list of our phone numbers. Lines are open 8am – 8pm on weekdays and 8am – 6pm on Saturday.

You can also view the frequently asked questions to find your answer.

Please do not respond directly to this email as it is automatically generated and you will not receive a reply. If you have a query and would like to contact us, please visit britishgas.co.uk and click on the Contact Us link or have a look at our Help & Advice section.

EMAIL/SYS/BILL/NOT

_____________________________________________________________________

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy,distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales).

The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.

British Gas Services Limited and Centrica Energy (Trading) Limited, both wholly owned subsidiaries of Centrica PLC, are authorised and regulated by the Financial Services Authority.

Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD

Registered in England No 3141243.

Centrica plc

Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD

Registered in England and Wales No 3033654

3. juni 2011

Mer fra British Gas

Gmail – View your bill online

Erik Ribsskog

<eribsskog@gmail.com>

View your bill online

Erik Ribsskog

<eribsskog@gmail.com>

Fri, May 20, 2011 at 4:47 PM

To:

"bill@britishgas.co.uk" <bill@britishgas.co.uk>

Hi,

I have now joined Swalec.

I have sent you payment-plan suggestion, that I pay £5 a month, on the money I owe you, since I'm unemployed, unfortunately, and on a budget, in co-operation with CCCS.

Untill I get a new job, (which I hope is going to be as soon as possible).

Hope this is alright!

Best regards,

Erik Ribsskog

On Thu, May 19, 2011 at 11:24 AM, bill@britishgas.co.uk <bill@britishgas.co.uk> wrote:

View your bill online

Dear Mr Ribsskog,

I wanted to let you know straight away that your Electricity bill is now ready for you to view online.

More accurate bills

We'll be in touch with you before your next bill is due to remind you to give us your meter reading(s), which you can submit online. That way, you can be sure you'll get an accurate bill and only pay for the energy you use.

If you have any questions about your bill, or your account in general, please visit the "Help and Advice" section of our website. Alternatively, contact us and one of our Customer Service Advisors will be happy to help.

Thank you for choosing British Gas. We're delighted you're one of our customers.

This email is about:

Your online bill.

Customer Reference Number:
850038470223

Your Supply Postcode:
L2 2AE

Yours sincerely,

Tim Copper

Online Director

Send us an email at anytime, day or night. We will answer you within 24 hours.

If you prefer calling, here is a list of our phone numbers. Lines are open 8am – 8pm on weekdays and 8am – 6pm on Saturday.

You can also view the frequently asked questions to find your answer.

Please do not respond directly to this email as it is automatically generated and you will not receive a reply. If you have a query and would like to contact us, please visit britishgas.co.uk and click on the Contact Us link or have a look at our Help & Advice section.

EMAIL/SYS/BILL/NOT

_____________________________________________________________________

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy,distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales).

The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.

British Gas Services Limited and Centrica Energy (Trading) Limited, both wholly owned subsidiaries of Centrica PLC, are authorised and regulated by the Financial Services Authority.

Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD

Registered in England No 3141243.

Centrica plc

Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD

Registered in England and Wales No 3033654

20. mai 2011

Jeg sendte en e-post til British Gas

Gmail – Your reply form British Gas. (KMM3671136V54359L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Your reply form British Gas. (KMM3671136V54359L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Apr 19, 2011 at 8:54 AM

To:

British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Hi,

I tried to call that number now, but you just hang up.

I don't understand why you can't deal with this in writing.

This sounds a bit strange to me.

Please explain why you can't deal with this in writing.

Regards,

Erik Ribsskog

On Sun, Apr 17, 2011 at 3:42 PM, British Gas Customer Service <customer.service@contactus.britishgas.co.uk> wrote:

Dear Erik

I'm very sorry for the delay in replying. Unfortunately, British Gas has been receiving unusually high volumes of email and telephone contacts. As a result, waiting times have increased significantly and our email responses are taking much longer than the usual 24 hours that we aim for. Please accept my assurance that this is a temporary situation and measures are being put in place to ensure these matters will improve as soon as possible.

I am sorry to hear of your financial situation. Due to your account being in the process of closing. To set a payment arrangement on your account for the final balance you would need to speak to our Debt Team on 0800 048 0404*. I do appreciate you have stated in your previous email that you would prefer to communicate by email but this department only communicate by phone and they would need to speak to you.

If you have any further queries just reply to my email and I'll be happy to help.

We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.

Kind regards

Nicola Audsley
Customer Service Advisor

britishgas.co.uk – Looking after your world

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.

Your enquiry ref: 1390480

Hi,

I could send you an income and expenditure-form, if you send me that

in the post.

I have a budget in co-operation with the CCCS, so I can get advice

from them, if I need it.

I hope this is alright!

Thank you very much again for your e-mail!

Best regards,

Erik Ribsskog

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

On Sun, Apr 10, 2011 at 2:19 PM, British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

wrote:

Dear Ribsskog

I am sorry for the delay in my reply.

I understand you concern about discussing your accounts by email than calling us. However there is an outstanding balance of £417.26 on the account. We have a dedicated team who deals with our customers who have difficulties in making there payments and help them in clearing there payments.

To do so, it is very necessary to discuss your financial conditions and payments with you so that a plan suitable to you is setup on the account. As phone is a very convenient method than email to discuss these details, it will be a great help if you can contact our team on 0800 048 0404* and they will be happy to help you.

I can see that we are due to close your account tomorrow. So we can help you to setup an instalment plan to clear the outstanding. So please call us on the above number at the earliest.

Thank you for our patience and for

contacting British Gas.

Kind regards

Zeeshan Shaikh

Customer Service Advisor

britishgas.co.uk – Looking after your world

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.

Your enquiry ref: 1390480

Hi,

thank you very much for

your e-mail!

If it's ok, then I would

please like to keep this in writing, as I don't want

this to end up in any arguments, etc., on the phone.

I'm also from Norway, so I think it's easier to express myself clear, in

e-mails.

Hope this is alright!

Thanks in advance for any

help!

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

19. april 2011

Jeg fikk et brev fra Swalec

11. april 2011

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