Stikkord: Strømregning

Dear Ribsskog

I am sorry for the delay in my reply.

I understand you concern about discussing your accounts by email than calling us. However there is an outstanding balance of £417.26 on the account. We have a dedicated team who deals with our customers who have difficulties in making there payments and help them in clearing there payments.

To do so, it is very necessary to discuss your financial conditions and payments with you so that a plan suitable to you is setup on the account. As phone is a very convenient method than email to discuss these details, it will be a great help if you can contact our team on 0800 048 0404* and they will be happy to help you.

I can see that we are due to close your account tomorrow. So we can help you to setup an instalment plan to clear the outstanding. So please call us on the above number at the earliest.

Thank you for our patience and for contacting

British Gas.

Kind regards

Zeeshan Shaikh

Customer Service Advisor

britishgas.co.uk – Looking after your world

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.

Your enquiry ref: 1390480

Hi,

thank you very much for your e-mail!

If it's ok, then I would please like

to keep this in writing, as I don't want this to end up in any

arguments, etc., on the phone.

I'm also from Norway, so I think it's easier to express myself clear, in

e-mails.

Hope this is alright!

Thanks in advance for any help!

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

Dear Mr Ribsskog

This is in reference with the email you sent yesterday about your electricity account.

I would like to let you know that you can discuss about the payment of £5.00 a month by calling us on 0800 048 0404* and we will be happy to help.

Your last bill (issued on 5 January 2011) amount was for £197.91, out of which we received your payments of £107.00. Hence, the remaining balance of £90.91 is included in your recent bill as balance carried forward from the previous bill.

Please contact us should you need any help in the future and thank you for contacting us.

We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.

Kind regards

Merista Nadar

Customer Service Advisor

britishgas.co.uk – Looking after your world

We've delivered on our promise and responded to your enquiry within 24 hours.

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.

Your enquiry ref: 1390480

Hi, I'm refering to your letter from 24/3.

I've switched to Swalec now. Regarding the arrears, I'm on a budget in

co-operation, with the CCCS, since I'm unemployed. I've started a

web-shop now, so I hope I'll be able to pay more later. But in the

mean-time, I can only offer to pay a token-payment, of £5 a month, until

I find employment. I hope this is alright, and I'll try to get to work a

lot with the webshop etc., so that I can pay what I owe you, as soon as

possible. In the mean-time I can pay a token-payment of £5, a month, on

e.g. giro or Direct Debit. Hope this is alright! Yours sincerely, Erik

Ribsskog

Your enquiry ref: 1390480

I've also sent about this earlier, so why do I have to send it again? Is this harassment? The figure on the bill says that my bill of £90.91 is overdue. But my bill was on £53. Then you changed it to £120, I think it was, (it was more than £100, I remember, and I can't afford to pay that much on my budget). Where do you take this £90 from? Well it doesn't matter, I've switched now anyway.

But please stop inventing figures, so to speak 🙂 Best regards, Erik Ribsskog

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

Dear Mr Ribsskog

I'm sorry for the delay in my reply.

We have a dedicated Pay As You Go Energy (PAYGE) team who handle the enquiries related to the prepayment meter. As you wish to exchange your credit meter to a prepayment meter for electricity, please call our PAYGE team on 0800 048 0303* and they will be happy to help.

Alternatively, you can reach them by email on electricity.prepayments@britishgas.co.uk.

Thank you for contacting us.

We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.

Kind regards

Merista Nadar

Customer Service Advisor

britishgas.co.uk – Looking after your world

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open 24 hours a day, 7 days a week.

Your enquiry ref: 1390480

Hi, I'm unfortunately unemployed, at the moment, (like I explained in my e-mail from yesterday). And I'm on a budget in co-operation with the CCCS. So I can only offer to pay a token-payment, until I find employment, unfortunately. So my offer is, (like I've offered earlier, to other companies, in similar cases), that I can pay £5 a month, as a token-payment, until I find new employement. Hope this is alright! Best regards, Erik Ribsskog

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654