Erik Ribsskog <eribsskog@gmail.com>
Re: Priority Reference Number: 22537242
Erik Ribsskog <eribsskog@gmail.com> 7. februar 2024 kl. 17:13
Til: customer.complaints@ee.co.uk
Kopi: “complaint.info” <complaint.info@financial-ombudsman.org.uk>, enquiry@commsombudsman.org, customerwellness@three.co.uk, Customer Services <Customer_Services2@lowellgroup.co.uk>, complaintsresolution@lowellgroup.co.uk, Lowell Norge AS <svc.no.nova@lowell.com>, bank.no@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS <strom.no@lowell.com>, NorgesEnergi <kundeservice@norgesenergi.no>, Lowell Norge – kundesenter <kundesenter.no@lowell.com>, kundeservice@hafslundstrom.no, Bærum Kommune <post@baerum.kommune.no>, LOS Kundesenter <kundesenter@los.no>, Sfovpost <sfovpost@statsforvalteren.no>, “post@sivilombudsmannen.no” <post@sivilombudsmannen.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, LbF Leieboerforeningen <lbf@lbf.no>, post <post@finkn.no>, Akademikerforbundet <post@akademikerforbundet.no>, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse <abuse@telia.com>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, Info <info@tpas.org.uk>, Postmottak ASD <postmottak@asd.dep.no>, Runcorn Office <runcornoffice@taroe.org>, Postkasse <postkasse@datatilsynet.no>, Lisa Eian <eian@eianadvokat.no>, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no, corporationsecretary@ofcom.org.uk, post <post@finanstilsynet.no>, Post <post@brukerklagenemnda.no>, NKOM <firmapost@nkom.no>, Post <post@forbrukerradet.no>, newsroom@ee.co.uk, enquiries@policeconduct.gov.uk
Hi,
I live back in Norway now.
So this perhaps make much sense.
But I got a flat in Tuebrook (in Osborne Road) the month after (in September 2017).
And I got a BT landline (with broadband) when I lived in Mandeville Streed (in Walton) in 2006.
(This subscripton I later brought with me to Leather Lane (in Liverpool City Center) in the summer of 2006).
When I lived in Sunderland (Azalea Lodge/Azalea Terrace North) in 2011, I bought a wireless broadband-dongle at T-Mobile/EE in Sunderland City Center.
(Azalea Lodge had wifi.
But I think they said it was only for the staff.
Something like that).
And the mentioned police (in Liverpool) harrassed me, and stole my computer and internet-dongle, so I bought a second dongle, at EE/T-mobile, in Liverpool City Center, in 2012/2013.
Then I lived in Keith Court in Walton.
I might have used that address when I bought the EE-subscription in 2017.
I was really looking for a pay as you go-dongle, and I remember it was a bit sweaty/’Russian’ (with many questions) when the young woman there, sold me the monthly plan (with the poor quality router/USB-wire) in 2017.
Erik Ribsskog
PS.
I tried to find the EE-router, but I only found the Three-router and a T-mobile-card from before I moved back to Norway in 2014.
ons. 7. feb. 2024 kl. 09:13 skrev <customer.complaints@ee.co.uk>:
Hi Erik, thanks for your reply.
I have found an account under your name however the address details supplied do not match what we have on the system.
We would need to pass security checks before we can access your account to give you any information.
Would you be able to reply with the full address details so that we can access your account to help you?
Kind Regards,
Billy Todd
Executive Complaints
Tel- 08009563067*
*Calls to this number are free of charge from all UK consumer mobile or landline phones in the UK. If you are calling from a different phone, you should check with your provider whether there will be a charge for calling 0800 numbers. Our standard opening hours are 8am to 8pm Monday to Friday, Saturdays 10am to 6pm and Sundays 10am to 4pm*
This email contains information from BT that might be privileged or confidential. And it’s only meant for the person above. If that’s not you, we’re sorry – we must have sent it to you by mistake. Please email us to let us know, and don’t copy or forward it to anyone else. Thanks. We monitor our email systems and may record all our emails. British Telecommunications plc R/O : One Braham Street, London E1 8EE Registered in England: No 1800000
On 05/02/2024 16:09, Erik Ribsskog wrote:
You don’t often get email from eribsskog@gmail.com. Learn why this is important
Hi
I found the Agoda-receipt, and it says the address of the hotel (Lord Nelson Hotel) where I lived at the time, is in Hotham Street.
I’ve moved a few times between Norway and the UK, so I don’t remember exactly which British phone-number I had back then.
But there’s only one person in the world with my name (I have geneaology as a hobby) so it shouldn’t be that difficult to find.
I also checked on Wikipedia now, and see that BT had bought EE from T-mobile etc., while I lived in Norway (from 2014 to 2017).
I guess that’s why I didn’t recognize the stuff you sold in your EE-shop.
Erik Ribsskog
PS.
Here is more about this:
‘Lord Nelson Hotel
Lord Nelson Hotel
orange-yellow star-2
Hotham Street, Liverpool City Centre, Liverpool, United Kingdom L3 5PD
L3 5PD
Bestilling: 1 rom, 7 netter
Innsjekking: July 31, 2017 (after 02:00 PM)
Utsjekking: August 7, 2017 (before 12:00 PM)
Booking-ID: 203112395
Hovedgjest: Erik Ribsskog
Din booking er allerede betalt
Single Room NOK 2,452.27
Inkludert i prisen: Skatt 20%
Endelig belastning av kortet: NOK 2,452.27
Best price guaranteed Agoda prisgaranti
Bookingopplysninger
Bookingopplysninger
Kapasitet: 1 voksen
Frokost: Inkludert
Kampanje: Tidsbegrenset tilbud. Pris inkluderer 10% rabatt!
Forespørsler
Innfrielse av forespørsler avhenger av tilgjengelighet ved ankomst.
Avbestilling- og endringsregler
Denne reservasjonen kan ikke refunderes og kan ikke endres eller modifiseres. Hvis du ikke ankommer hotellet ditt, vil dette behandles som manglende oppmøte, og ingen refusjon vil bli gitt (hotellregel).’.
man. 5. feb. 2024 kl. 09:59 skrev <customer.complaints@ee.co.uk>:
Good Morning, I hope you are well and thanks for contacting EE.
Regarding your recent email to us, we would like to look into this further and provide you with a response to your recent complaint that was received by EE, in relation to an account you have/had with us.
Would it be possible to provide some account details in order for us to do so?
Ideally we would like the account number or the mobile number you were connected to whilst you had the contract with EE.
If you do not have these details, if you could please supply your name and address details so that we can investigate your complaint further.
Kind Regards,
Billy Todd
Executive Complaints
Tel- 08009563067*
*Calls to this number are free of charge from all UK consumer mobile or landline phones in the UK. If you are calling from a different phone, you should check with your provider whether there will be a charge for calling 0800 numbers. Our standard opening hours are 8am to 8pm Monday to Friday, Saturdays 10am to 6pm and Sundays 10am to 4pm*
This email contains information from BT that might be privileged or confidential. And it’s only meant for the person above. If that’s not you, we’re sorry – we must have sent it to you by mistake. Please email us to let us know, and don’t copy or forward it to anyone else. Thanks. We monitor our email systems and may record all our emails. British Telecommunications plc R/O : One Braham Street, London E1 8EE Registered in England: No 1800000
IMG_20240207_0001.jpg
227K
PS.
Her er vedlegget:
