Stikkord: Tesco Superstore Liverpool One

Dear Mr Eribsskog

Further to my previous email, I have discussed you concerns with Andrew Deignan, our Liverpool One Store Manager.

Andrew has asked me to pass on his apologies to you as there were availability problems with carrier bags over the weekend and this was a distribution problem.

He has advised that at the standard checkouts, the cashiers will ask customers if they require carrier bags but they should be available at the self serve till and Andrew will make sure that this is the case when the bags are back in stock.

It is disappointing that this is happening every time you visit the store and to prevent this from happening again, I would like to send you a £10.00 Tesco Moneycard so you can purchase reusable bags when you visit our store. This will also allow you to collect green points.

Please can you provide me with your address details and I will send this to you.

Thank you again for taking the time to bring this matter to our attention.

Kind Regards

Yvonne Edmonds

Customer Service Executive

—– Original Message —–

From: "Erik Ribsskog" <eribsskog@gmail.com>

Date: 07 May 2011

Subject: Re: Tesco

Hi,

I haven't heard anything from you yet.

But I thought I could send an update.

I've been to this Tesco, (Tesco Superstore Liverpool One), every day this

week.

And it hasn't been plenty of carriers there, a single time, this week.

The staff are handing the carriers out manually.

(At least on Monday, this happened).

Other than that, the check-outs have never been properly stocked up with

carriers, I'd say.

Today, (Friday), I was even attack, by a big bully, in his 40's, (a

behaviour I've never seen in Liverpool before), screamed at and followed, on

my way home from Tesco, around 8 PM, (something I've reported to Liverpool

One, the Grosvenor-owned shopping-centre).

Could this be a muslim mob who control your shop, I'm wondering.

Who other would rebel against their own head-office like this?

(If I've understood your last two e-mails right, where you write there

should be plenty of bags, so that the customers can finalise their shopping

quickly, etc).

Just as an update.

Best regards,

Erik Ribsskog

On Mon, May 2, 2011 at 11:11 AM, Executive Response <

ceo.customerservice@tesco.co.uk> wrote:

> Dear Mr Ribsskog

>

> I am sorry that is has been necessary for you to have to contact us again

> so soon and I can understand how disappointed you must be.

>

> I have contacted Andrew Deignan, our Liverpool One Store Manager and have

> asked him to look into this issue and get back to me, I will let you know

> the outcome as soon as I have a response.

>

> Thank you again for taking the time to bring this to our attention.

>

> Kind Regards

>

> Yvonne Edmonds

> Customer Service Executive

>

>

>

> —– Original Message —–

> From: "Erik Ribsskog" <eribsskog@gmail.com>

> Date: 30 April 2011

> Subject: Re: Tesco

>

> Hi,

>

> I know I said I wouldn't write in a while.

>

> But I'm a bit upset now.

>

> I've just been to Tesco Liverpool One again.

>

> And again, only Poppy bags and sandwich-bags.

>

> I noticed other customers also being annoyed.

>

> How can you have shop-managers like this?

>

> If I'm allowed to say my honest opinion.

>

> Regards,

>

> Erik Ribsskog

>

>

> On Wed, Apr 27, 2011 at 4:23 PM, Executive Response <

> ceo.customerservice@tesco.co.uk> wrote:

>

> > Dear Mr Ribsskog

> >

> > You are very welcome. I am confident that you will see an improvement

> very

> > shortly.

> >

> > Kind Regards

> >

> > Yvonne Edmonds

> > Customer Service Executive

> >

> >

> >

> > —– Original Message —–

> > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > Date: 26 April 2011

> > Subject: Re: Tesco

> >

> > Hi,

> >

> > thank you very much for your e-mail!

> >

> > I hope this will be better now then, and I'll just wait and look for a

> > while, and see if there's any improvement.

> >

> > Thank you very much again for your reply!

> >

> > Best regards,

> >

> > Erik Ribsskog

> >

> >

> > On Tue, Apr 26, 2011 at 4:15 PM, Executive Response <

> > ceo.customerservice@tesco.co.uk> wrote:

> >

> > > Dear Mr Ribsskog

> > >

> > > Thanks for your response. I do understand your frustrations regarding

> > the

> > > lack of carrier bags at our self service tills. These tills should be

> > well

> > > stocked as these checkouts are aimed to make shopping quicker and

> clearly

> > if

> > > you are having to ask for carrier bags this is not the case.

> > >

> > > I have contacted Andrew Deignan, Store Manager in our Tesco Liverpool

> One

> > > store and have asked that this situation be addressed as soon as

> > possible.

> > >

> > > Customer feedback is very important to us as it helps us improve the

> > > service we provide. I am grateful to you for taking the time to bring

> > this

> > > matter to our attention and I do hope that we will continue to be of

> > service

> > > to you.

> > >

> > > Kind Regards

> > >

> > > Yvonne Edmonds

> > > Customer Service Executive

> > >

> > >

> > > —– Original Message —–

> > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > Date: 21 April 2011

> > > Subject: Re: Tesco

> > >

> > > Hi,

> > >

> > > but if I ask for more carriers, in that shop, (Tesco Liverpool One),

> then

> > I

> > > sometimes gets a lesson about global warming.

> > >

> > > I go to the food-shop to buy food, not to learn about the environment.

> > >

> > > This is about your self-service check-out.

> > >

> > > There, the carriers aren't stocked properly, I can see, (remember I've

> > been

> > > working in many food shops, for many years).

> > >

> > > The level of carriers, are being kept, at a low stock-volume.

> > >

> > > I find this a bit annoying.

> > >

> > > But now I try to think of it in a humoristic way.

> > >

> > > When I go to the shop.

> > >

> > > Even if I think it's a bit ridiculous.

> > >

> > > At least I've got to bring you my opinion now.

> > >

> > > I'm going to reset myself, and see how this situation is in the future.

> > >

> > > Today I needed five carriers, for my shopping, and and at the

> > self-service

> > > check-out, it was exactly five carriers.

> > >

> > > So today it worked fine.

> > >

> > > But I'm wondering why don't you stock up proplerly with carriers.

> > >

> > > There's always like only 4 or 5 carriers, at the self-service check

> out.

> > >

> > > If any at all.

> > >

> > > It should be like properly stocked with carriers I think.

> > >

> > > Like with 50 or 100 carriers, at the check-out.

> > >

> > > It shouldn't be in the way, that one wonder if there are enough

> carriers

> > at

> > > the check-out, I think.

> > >

> > > If one go to Sainsburys or Mark and Spencers, then they always have

> > plenty

> > > of carriers at the self-service check out.

> > >

> > > Tesco haven't got plenty carriers at their self-service check outs.

> > >

> > > (At least not the one in Liverpool One).

> > >

> > > So this is a bit annoying, I think, that there are never plenty of

> > > carriers,

> > > because then it's like one more problem each day one buy food.

> > >

> > > Will there be enough carriers today.

> > >

> > > So why can't this shop be like other shops who have got plenty of

> > carriers?

> > >

> > > Other than this problem, I have to say this shop is very fine, (Tesco

> > > Superstore, at Liverpool One), and have a lot of different

> > > product-categories and a big assortment in every category.

> > >

> > > It's certainly a better shop, in that way, than any shop in Norway, I

> > > think,

> > > so I should perhaps not complain this much, I think now.

> > >

> > > So this is just as feedback.

> > >

> > > Thank you very much for your reply!

> > >

> > > Best regards,

> > >

> > > Erik Ribsskog

> > >

> > >

> > > On Thu, Apr 21, 2011 at 2:47 PM, Executive Response <

> > > ceo.customerservice@tesco.co.uk> wrote:

> > >

> > > > Dear Mr Ribsskog

> > > >

> > > > Thank you for replying to my email. I am very sorry if my response

> has

> > > > caused you additional disappointment as it was never my intention to

> do

> > > so.

> > > >

> > > > I can only re-iterate that the availability of carrier bags in our

> > stores

> > > > is not a company wide problem and should a customer require carrier

> > bags

> > > our

> > > > cashiers will provide these without hesitation.

> > > >

> > > > Clearly this has not been the case in the past and whilst I do

> > appreciate

> > > > your concerns, I can assure that we are committed to play our part in

> > > > minimising climate change.

> > > >

> > > > For further information on our commitment, please go to our website:

> > > >

> > > > http://cr2010.tescoplc.com/environment.aspx

> > > >

> > > > Thank you again for taking the time to bring your further comments to

> > our

> > > > attention.

> > > >

> > > > Kind Regards

> > > >

> > > > Yvonne Edmonds

> > > > Customer Service Executive

> > > >

> > > >

> > > >

> > > > —– Original Message —–

> > > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > > Date: 20 April 2011

> > > > Subject: Fwd: Update/Fwd: Tesco

> > > >

> > > > Hi,

> > > >

> > > > to conclude for today.

> > > >

> > > > I think that you are using this with 'Carbon footprint', as an

> excuse,

> > to

> > > > more or less force your custommers, to use fewer carriers, so as to

> > > squeeze

> > > > more money out of them.

> > > >

> > > > Am I right?

> > > >

> > > > Regards,

> > > >

> > > > Erik Ribsskog

> > > >

> > > >

> > > > ———- Forwarded message ———-

> > > > From: Erik Ribsskog <eribsskog@gmail.com>

> > > > Date: Wed, Apr 20, 2011 at 2:32 PM

> > > > Subject: Update/Fwd: Tesco

> > > > To: ceo.customerservice@tesco.co.uk

> > > >

> > > >

> > > > Hi again,

> > > >

> > > > I just thought a bit more a bit.

> > > >

> > > > And you are using the term 'Carbon footprint'.

> > > >

> > > > But this is really about sustainability.

> > > >

> > > > This with 'footprint', is really just an abstraction, or an idionome,

> > > used

> > > > to brainwash people I think, here in the UK.

> > > >

> > > > Tesco are a global company, and only Wal-Mart earn more money, I've

> > read,

> > > > in

> > > > the World, of food-shop-chains.

> > > >

> > > > So you should plant some threes in the rain-forrest, I think, than

> > > blindly

> > > > using this British idonome/term 'Carbon _footprint_'.

> > > >

> > > > Just as feedback from one of your customers from Norway, and who has

> > > worked

> > > > as a Food Shop Manager there.

> > > >

> > > > Best regards,

> > > >

> > > > Erik Ribsskog

> > > >

> > > >

> > > > ———- Forwarded message ———-

> > > > From: Erik Ribsskog <eribsskog@gmail.com>

> > > > Date: Wed, Apr 20, 2011 at 1:34 PM

> > > > Subject: Re: Tesco

> > > > To: Executive Response <ceo.customerservice@tesco.co.uk>

> > > >

> > > >

> > > > Hi,

> > > >

> > > > this with the restriction of the carrier-bags, in the shops, is

> > > > un-traditional.

> > > >

> > > > (Because I've been shopping food, since the 70's, and this has never

> > > > happened to me before).

> > > >

> > > > It also says on your carriers, that they are 'biodegradable', I see

> > here

> > > > now, on a Tesco carrier-bag, I had at home.

> > > >

> > > > So this is just some non-sense, I think.

> > > >

> > > > You should rather plant some threes in the rain-forrest, than

> > > > harrasing/policing your customers like this.

> > > >

> > > > You are now the Carbon footprint-police, in an anoying and

> > untraditional

> > > > way, in your shops.

> > > >

> > > > I call this pure harrasment of your customers.

> > > >

> > > > This is a disgrace, I think.

> > > >

> > > > Erik Ribsskog

> > > >

> > > >

> > > > On Wed, Apr 20, 2011 at 12:22 PM, Executive Response <

> > > > ceo.customerservice@tesco.co.uk> wrote:

> > > >

> > > > > Dear Mr Ribsskog

> > > > >

> > > > > Further to my previous email, I am very sorry that you have

> > experienced

> > > > > problems with the availability of carrier bags in some of our

> stores

> > > and

> > > > I

> > > > > can appreciate how inconvenient this must be for you.

> > > > >

> > > > > I have discussed the details of your complaint with the Store

> > Managers

> > > in

> > > > > our Liverpool stores. Although there is not a company wide problem

> > > with

> > > > the

> > > > > availability of carrier bags, I have asked that the necessary

> action

> > is

> > > > > taken to make sure that this situation does not happen again.

> > > > >

> > > > > Our approach to carrier bags is based on our commitment to help

> > > customers

> > > > > halve their carbon footprint by 2020.

> > > > >

> > > > > As a company, we are committed to reducing single-use carrier bags

> as

> > > > part

> > > > > of our wider strategy to play our part in combating climate change.

> > We

> > > > > believe that climate change will only be tackled successfully if

> > people

> > > > > become enthusiastic champions for a lower-carbon lifestyle.

> > > > >

> > > > > Our customers tell us that they would like to use fewer bags, but

> > also

> > > > that

> > > > > they want bags to be available when they forget to bring their own.

> > > > Rather

> > > > > than restricting the use of carrier bags completely, we want to

> make

> > it

> > > > easy

> > > > > for customers to re-use their own bags so that it becomes a core

> part

> > > of

> > > > > their shopping trip.

> > > > >

> > > > > We offer a range of affordable reusable bags in all our stores, and

> > > > instead

> > > > > of displaying carrier bags at checkouts, our staff ask customers if

> > > they

> > > > > will be reusing bags and offer them single-use bags if not. We also

> > > offer

> > > > > green Clubcard points to customers who re-use bags in store. A

> Tesco

> > > > > customer now uses about 60% fewer carrier bags than in August 2006,

> > > when

> > > > we

> > > > > first introduced green Clubcard points. In terms of recycling, at

> > the

> > > > end

> > > > > of their life Tesco carrier bags can be recycled at most Tesco

> stores

> > > and

> > > > > through Tesco.com delivery drivers.

> > > > >

> > > > > I do appreciate you taking the time to bring this matter to our

> > > attention

> > > > > as this will give us the opportunity to put things right.

> > > > >

> > > > > Kind Regards

> > > > >

> > > > > Yvonne Edmonds

> > > > > Customer Service Executive

> > > > >

> > > > >

> > > > >

> > > > > —– Original Message —–

> > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > > > Date: 08 April 2011

> > > > > Subject: Re: Tesco

> > > > >

> > > > > Hi,

> > > > >

> > > > > thank you for your e-mail!

> > > > >

> > > > > It was also the same problem at Tesco, Liverpool One yesterday and

> > > today.

> > > > >

> > > > > Yesterday, you only had small carriers, so I asked the Tesco-woman

> > > there,

> > > > > if

> > > > > the carriers where for tooth-paste.

> > > > >

> > > > > And she said they were for sandwiches.

> > > > >

> > > > > But how can people carry 2 liter bottles of water/cola etc., in

> > > > > sandwich-carriers?

> > > > >

> > > > > And today, there were almost no carriers in the automated

> check-outs.

> > > > >

> > > > > I lived in London a couple of weeks, at the beginning of 2005, and

> in

> > > > > Kensington, they had a Sainsburys with self-service check-outs,

> > already

> > > > in

> > > > > 2005.

> > > > >

> > > > > And they were never out of carriers.

> > > > >

> > > > > I shoped there a lot of times.

> > > > >

> > > > > I also have a complaint against W.H. Smith/the Post Office, in

> > > Liverpool

> > > > > One, where I wonder if they are infected with devil-worshipers/al

> > > quaida.

> > > > >

> > > > > Is this with few carriers a muslim tradition?

> > > > >

> > > > > Once in a muslim Off Licence in Sunderland, (near the Forge where I

> > > > lived,

> > > > > I

> > > > > studied at the University of Sunderland), they were also out of

> > > carriers.

> > > > >

> > > > > Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm wondering?

> > > > >

> > > > > Is this why they're always low on carriers?

> > > > >

> > > > > I've seen the muslims praying and protesting outside of this shop,

> > > > against

> > > > > Kadaffi, etc.

> > > > >

> > > > > Aren't Tesco shops supposed to be Tesco-shops, even if they are in

> a

> > > > > muslim,

> > > > > catholic or whatever area.

> > > > >

> > > > > Shouldn't one expect to get the same level of service in any

> > > Tesco-shop?

> > > > >

> > > > > Just something I thought about here.

> > > > >

> > > > > Best regards,

> > > > >

> > > > > Erik Ribsskog

> > > > >

> > > > >

> > > > > On Fri, Apr 8, 2011 at 2:58 PM, Executive Response <

> > > > > ceo.customerservice@tesco.co.uk> wrote:

> > > > >

> > > > > > Dear Mr Ribsskog

> > > > > >

> > > > > > Thank you for your email, which has been forwarded to our Chief

> > > > > Executive's

> > > > > > office. Please accept my apologies for the delay in replying to

> > you.

> > > > > >

> > > > > > I am currently looking into the details of your complaint and

> will

> > > > > contact

> > > > > > you again shortly.

> > > > > >

> > > > > > Kind Regards

> > > > > >

> > > > > > Yvonne Edmonds

> > > > > > Customer Service Executive

> > > > > >

> > > > > >

> > > > > >

> > > > > >

> > > > > > —– Original Message —–

> > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > > > > Date: 06 April 2011

> > > > > > Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd:

> > > > TES7757419X

> > > > > > Re: Re: Complaint about you Tesco-shops at Clayton Sq. and

> > Liverpool

> > > > One,

> > > > > in

> > > > > > Liverpool

> > > > > >

> > > > > > Hi,

> > > > > >

> > > > > > thank you for your e-mail.

> > > > > >

> > > > > > It's the first time I've heard of a food-shop-chain not being

> able

> > to

> > > > get

> > > > > > hold of enough carrier bags.

> > > > > >

> > > > > > I don't buy this.

> > > > > >

> > > > > > There are thousands of suppliers of carrier-bags, in the world.

> > > > > >

> > > > > > You must be lying I think.

> > > > > >

> > > > > > I'd like this complaint to be escalated again, to the Tesco

> > Managing

> > > > > > Director.

> > > > > >

> > > > > > Erik Ribsskog

> > > > > >

> > > > > >

> > > > > > On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <

> > > > > > customer.service@tesco.co.uk> wrote:

> > > > > >

> > > > > > > Dear Erik

> > > > > > >

> > > > > > > Thank you for your reply.

> > > > > > >

> > > > > > > Please allow me to introduce myself. My name is Richard Kemp

> and

> > I

> > > > am

> > > > > a

> > > > > > > Team Leader at Tesco Customer Services. I have been asked to

> > email

> > > > you

> > > > > > as

> > > > > > > you have requested your email to be escalated to a Manager.

> > > > > > >

> > > > > > > Firstly, please allow me to apologise for any disappointment

> and

> > > > > > > inconvenience caused to you in regards the lack of availability

> > of

> > > > our

> > > > > > > Carrier Bags. I can appreciate your concerns and I apologise

> for

> > > > this.

> > > > > > >

> > > > > > > In regards the lack of Carrier Bags in our Stores, We are aware

> > > that

> > > > > > there

> > > > > > > are not enough Carrier Bags for our customers and that Stores

> are

> > > > > > frequently

> > > > > > > running low on them, however, we are taking the necessary

> > > precautions

> > > > > so

> > > > > > > that we can prevent this happening again. Our Suppliers are

> > aware

> > > > and

> > > > > > they

> > > > > > > are doing all they can to send more to us.

> > > > > > >

> > > > > > > With this in mind, we do encourage our Customers to bring in

> > their

> > > > own

> > > > > > > Carrier Bags so that they can gain extra Clubcard points as an

> > > > > incentive

> > > > > > to

> > > > > > > reduce the amount used and recycle to be greener in the

> > > environment.

> > > > > > >

> > > > > > > I hope you can appreciate our position on this matter and that

> I

> > > have

> > > > > > > explained this for you.

> > > > > > >

> > > > > > > In addition, I was concerned to hear of the problems that you

> are

> > > > > having

> > > > > > > with your Prawn Curries and them beeping at the Self Service

> > > > Checkouts.

> > > > > > > Before I can comment on this, I ask that you expand on this

> and

> > > > advise

> > > > > > me

> > > > > > > what exactly you mean as I do not want to give you an answer

> that

> > > is

> > > > > not

> > > > > > > relevant.

> > > > > > >

> > > > > > > Once more, I would like to thank you for taking the time to

> > contact

> > > > me

> > > > > > and

> > > > > > > I am sorry to hear that you feel you are being harassed in our

> > > Stores

> > > > > > with

> > > > > > > regards to your complaint. Please let me assure you this is

> not

> > > our

> > > > > > > intention and I hope that we can continue to look forward to

> you

> > > > loyal

> > > > > > > custom at Tesco.

> > > > > > >

> > > > > > > Kind Regards

> > > > > > >

> > > > > > >

> > > > > > > Richard Kemp

> > > > > > > Team Leader

> > > > > > > Tesco Customer Service

> > > > > > >

> > > > > > > —– Original Message —–

> > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > > > > > Date: 06 April 2011

> > > > > > > Subject: Fwd: Complaint about 'shortage' on carriers/Fwd:

> > > TES7757419X

> > > > > Re:

> > > > > > > Re: Complaint about you Tesco-shops at Clayton Sq. and

> Liverpool

> > > One,

> > > > > in

> > > > > > > Liverpool

> > > > > > >

> > > > > > > Hi,

> > > > > > >

> > > > > > > also, you make the prawn curry beep, in the un-manned

> check-out.

> > > > > > >

> > > > > > > (The £1 Frozen Tesco Prawn Curry).

> > > > > > >

> > > > > > > Is this because I buy the frozen curries, sometimes on

> week-days,

> > > and

> > > > > > have

> > > > > > > complained on the shortage in carriers?

> > > > > > >

> > > > > > > You sometimes only have a few carriers, in the un-manned

> > > check-outs.

> > > > > > >

> > > > > > > Why is this?

> > > > > > >

> > > > > > > Why don't you do it properly, when you stock carriers?

> > > > > > >

> > > > > > > It's like you keep it at only a few carriers.

> > > > > > >

> > > > > > > I wonder is this some kind of harassment of me/the customers.

> > > > > > >

> > > > > > > I've worked as a food shop manager myself, and think this is

> > > > peculiar.

> > > > > > >

> > > > > > > Just as a new complaint, in this complaint-case, I think I have

> > to

> > > > call

> > > > > > it.

> > > > > > >

> > > > > > > Regards,

> > > > > > >

> > > > > > > Erik Ribsskog

> > > > > > >

> > > > > > >

> > > > > > > ———- Forwarded message ———-

> > > > > > > From: Erik Ribsskog <eribsskog@gmail.com>

> > > > > > > Date: Fri, Apr 1, 2011 at 5:50 PM

> > > > > > > Subject: Re: Complaint about 'shortage' on carriers/Fwd:

> > > TES7757419X

> > > > > Re:

> > > > > > > Re:

> > > > > > > Complaint about you Tesco-shops at Clayton Sq. and Liverpool

> One,

> > > in

> > > > > > > Liverpool

> > > > > > > To: Tesco Customer Service <customer.service@tesco.co.uk>

> > > > > > >

> > > > > > >

> > > > > > > Hi,

> > > > > > >

> > > > > > > but the shop I mentioned, is sometimes out of regular

> > carrier-bags.

> > > > > > >

> > > > > > > So one have to use the smallest carrier-bags, or buy some bags

> > > > without

> > > > > > your

> > > > > > > logo on.

> > > > > > >

> > > > > > > Shouldn't you have any goods in stock, including regular

> > > > carrier-bags?

> > > > > > >

> > > > > > > It seems to me that you avoid this issue.

> > > > > > >

> > > > > > > Do you police that customers don't pollute to much, in the

> > > check-out?

> > > > > > >

> > > > > > > By refusing to let them have enough carriers?

> > > > > > >

> > > > > > > Are you the pollution-police?

> > > > > > >

> > > > > > > I don't think people should be harrased in the shops.

> > > > > > >

> > > > > > > You could use your Clubcard-leaflets, or something, to inform

> > > people

> > > > > > about

> > > > > > > the environment, etc.

> > > > > > >

> > > > > > > But it should be in the way, that one almost have to start

> > fighting

> > > > > with

> > > > > > > Tesco-staff, or look all around the shop, to find carriers.

> > > > > > >

> > > > > > > I've worked as a food shop manager, for ten years, and have

> > bought

> > > my

> > > > > own

> > > > > > > groceries, since the 80's.

> > > > > > >

> > > > > > > And this shortage of carriers, I've only seen once before.

> > > > > > >

> > > > > > > And that was in an immigrant-shop in Sunderland, which had ran

> > out

> > > of

> > > > > > > carriers, right before Christmas 2004.

> > > > > > >

> > > > > > > I can't see that you appologise here, for running out of

> > carriers.

> > > > > > >

> > > > > > > This I think is a bit strange, since I've worked with

> > > > custommer-support

> > > > > > for

> > > > > > > many years and gone to business Upper Secondary-school and

> > > University

> > > > > > > College.

> > > > > > >

> > > > > > > So maybe you could let your line-manager have a look at my

> > > complaint

> > > > > for

> > > > > > a

> > > > > > > second opinion, I'm wondering.

> > > > > > >

> > > > > > > Thanks in advance for any help!

> > > > > > >

> > > > > > > Regards,

> > > > > > >

> > > > > > > Erik Ribsskog

> > > > > > >

> > > > > > >

> > > > > > > On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service <

> > > > > > > customer.service@tesco.co.uk> wrote:

> > > > > > >

> > > > > > > > Dear Erik

> > > > > > > >

> > > > > > > > Thank you for your email.

> > > > > > > >

> > > > > > > > We adjust the specification of our bags from time to time, to

> > > > strike

> > > > > > that

> > > > > > > > difficult balance between their environmental impact and

> > ensuring

> > > > the

> > > > > > > bags

> > > > > > > > are strong enough for customers to use with confidence.

> > > > > > > >

> > > > > > > > We started to issue new carrier bags to our stores in

> February

> > > > > 2011.Our

> > > > > > > old

> > > > > > > > bags were too thin, which meant that customers were using

> more

> > of

> > > > > them,

> > > > > > > for

> > > > > > > > example by not filling bags fully or by double bagging.

> > Customers

> > > > > also

> > > > > > > told

> > > > > > > > us they couldn’t reuse the weaker bags at home, and there

> were

> > a

> > > > > small

> > > > > > > > number of occasions when bags split when they were full of

> > > > shopping.

> > > > > > > >

> > > > > > > > Our new bags no longer have the biodegradable additive in

> them,

> > > > which

> > > > > > > made

> > > > > > > > them weaker. Removing this additive will help make our bags

> > > > stronger

> > > > > > > > addressing recent customer concerns and helping re-use and

> > > > recycling.

> > > > > > > >

> > > > > > > > We have taken the step to remove the biodegradable additive

> > > because

> > > > –

> > > > > > > > having reviewed the science – we believe that we can help to

> > > reduce

> > > > > > > > single-use carrier bags more effectively through encouraging

> > > re-use

> > > > > and

> > > > > > > > recycling. We offer a range of affordable reusable bags in

> all

> > > our

> > > > > > > stores,

> > > > > > > > and instead of displaying carrier bags at checkouts, our

> staff

> > > ask

> > > > > > > customers

> > > > > > > > if they will be reusing bags and offer them single-use bags

> if

> > > not.

> > > > > > > >

> > > > > > > > We also offer green Clubcard points to customers who re-use

> > bags

> > > in

> > > > > > > store.

> > > > > > > > A Tesco customer now uses more than 50% fewer carrier bags

> than

> > > in

> > > > > > August

> > > > > > > > 2006, when we first introduced green Clubcard points. In

> terms

> > of

> > > > > > > recycling,

> > > > > > > > at the end of their life Tesco carrier bags can be recycled

> at

> > > most

> > > > > > Tesco

> > > > > > > > stores and through Tesco.com delivery drivers.

> > > > > > > >

> > > > > > > > If you have any further queries please do not hesitate to

> > contact

> > > > me

> > > > > at

> > > > > > > > customer.service@tesco.co.uk quoting TES9353027X.

> > > > > > > >

> > > > > > > > Kind Regards

> > > > > > > >

> > > > > > > >

> > > > > > > > Matthew Maycock

> > > > > > > > Customer Service Manager

> > > > > > > > Tesco Customer Service

> > > > > > > >

> > > > > > > > —– Original Message —–

> > > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > > > > > > Date: 12 March 2011

> > > > > > > > Subject: Complaint about 'shortage' on carriers/Fwd:

> > TES7757419X

> > > > Re:

> > > > > > Re:

> > > > > > > > Complaint about you Tesco-shops at Clayton Sq. and Liverpool

> > One,

> > > > in

> > > > > > > > Liverpool

> > > > > > > >

> > > > > > > > Hi,

> > > > > > > >

> > > > > > > > I shop in the Tesco-shop in Liverpool One, (the Super shop),

> > > since

> > > > > it's

> > > > > > > the

> > > > > > > > shop with most 'order-lines', in Liverpool City Centre, and

> you

> > > > have

> > > > > > low

> > > > > > > > prices, on your 'value'-line.

> > > > > > > >

> > > > > > > > (I'm unemployed you see).

> > > > > > > >

> > > > > > > > There is a problem, with that almost every time I go to that

> > > shop,

> > > > > > (this

> > > > > > > > was

> > > > > > > > also a problem on Thursday, and also in 2010, like one can

> see

> > in

> > > > my

> > > > > > > > forwarded e-mail).

> > > > > > > >

> > > > > > > > Why are you also out of carrier-bags?

> > > > > > > >

> > > > > > > > I also shop at Aldi, Lidl and Home Bargains, and they are

> never

> > > out

> > > > > of

> > > > > > > > carrier-bags.

> > > > > > > >

> > > > > > > > I've also been a shop-manager in the Rimi-chain, in Norway,

> > from

> > > > 1998

> > > > > > to

> > > > > > > > 2002, and if we had forgotten to order carriers, then we

> drove

> > > and

> > > > > > > > collected

> > > > > > > > them at another Rimi-shop.

> > > > > > > >

> > > > > > > > This is a re-occouring problem at this Tesco-shop.

> > > > > > > >

> > > > > > > > How can there be a shortage in carrier-bags?

> > > > > > > >

> > > > > > > > I've also worked in packaging, on behalf of Packaging Europe,

> > in

> > > > > > Norwich,

> > > > > > > > and I know that there are thousands of suppliers of

> > carrier-bags,

> > > > in

> > > > > > > > Europe.

> > > > > > > >

> > > > > > > > This must be a manager-problem at Tesco Hanover St., (the

> Super

> > > > > shop),

> > > > > > I

> > > > > > > > think.

> > > > > > > >

> > > > > > > > There's nothing super about a shop which haven't got

> carriers.

> > > > > > > >

> > > > > > > > So you should maybe call it 'almost Super Shop'.

> > > > > > > >

> > > > > > > > Something like that.

> > > > > > > >

> > > > > > > > And please don't ask me to call you again about this.

> > > > > > > >

> > > > > > > > If you can't write it in an e-mail, it's because you have

> > > something

> > > > > to

> > > > > > > > hide,

> > > > > > > > it seems to me.

> > > > > > > >

> > > > > > > > This is very poor customer-service by Tesco!

> > > > > > > >

> > > > > > > > Regards,

> > > > > > > >

> > > > > > > > Erik Ribsskog

> > > > > > > >

> > > > > > > >

> > > > > > > > ———- Forwarded message ———-

> > > > > > > > From: Tesco Customer Service <customer.service@tesco.co.uk>

> > > > > > > > Date: Tue, Jul 6, 2010 at 3:55 PM

> > > > > > > > Subject: TES7757419X Re: Re: Complaint about you Tesco-shops

> at

> > > > > Clayton

> > > > > > > Sq.

> > > > > > > > and Liverpool One, in Liverpool

> > > > > > > > To: eribsskog@gmail.com

> > > > > > > >

> > > > > > > >

> > > > > > > > Hi Erik

> > > > > > > >

> > > > > > > > Firstly, I'd like to apologise for the delay in getting back

> to

> > > > you.

> > > > > > > > Please

> > > > > > > > let me assure you that we always try to respond to our

> > customers'

> > > > > > queries

> > > > > > > > in

> > > > > > > > a timely manner and I'm sorry that due to high volumes of

> > > contact,

> > > > > this

> > > > > > > has

> > > > > > > > not happened on this occasion.

> > > > > > > >

> > > > > > > > Having read your email thoroughly I think this would be best

> > > > resolved

> > > > > > if

> > > > > > > we

> > > > > > > > could talk this through. So, if you can email me back