johncons

Stikkord: Tesco

  • Jeg sendte en ny e-post til Tesco







    Gmail – Email to Chief Executive's office ref.11922637







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Email to Chief Executive’s office ref.11922637





    Erik Ribsskog

    <eribsskog@gmail.com>





    Thu, Feb 9, 2012 at 3:37 PM





    To:

    ceo.customerservice@tesco.co.uk



    Hi,

    I think you have ignored that I asked to please escalate this.
    I really want to escalate this, because I remember also a problem earlier.
    After I told you I'd moved to Sunderland, you just sent a voucher to my old address in Liverpool.

    So I think I want a manager to have look at this, if that's ok.
    I'm not really confident about that the replies I get aren't just made up.
    So I want a manager to have a look at please.


    Hope this is alright!
    Yours sincerely,


    Erik Ribsskog

    On Thu, Feb 9, 2012 at 9:24 AM, <ceo.customerservice@tesco.co.uk> wrote:



    Dear Mr Ribsskog

    Thank you for your reply. I apologise for any confusion caused by my reply.

    I did not state that the system was updated during opening hours, but that a recent system upgrade caused some problems with respect to transactions.

    As the Store Manager advises, this error has been resolved, and I am satisfied this is the case. I do trust a similar situation will not occur again.

    Thank you once more for taking the time to write to our Chief Executive's office.

    Kind Regards

    Ryan Fitzpatrick

    Customer Service Executive

    Tesco Logo

    ……………… Original Message ………………

    To: ceo.customerservice@tesco.co.uk

    From: eribsskog@gmail.com

    Received: 07/02/2012

    Subject: Re: Email to Chief Executive's office ref.11922637

    Hi,


    I don't buy this.

    As an IT-graduate I don't understand why Tesco update their systems during

    opening hours.

    This seems unlikely to me, I think it's like you've just made up an excuse.

    I wanted to escalate this complaint please.

    Erik Ribsskog

    On Tue, Feb 7, 2012 at 12:11 PM, <ceo.customerservice@tesco.co.uk> wrote:


    > **

    > Dear Mr Ribsskog

    >

    > Thank you once more for your patience and understanding while I have

    > investigated these matters. I apologise for the delay in my reply.

    >

    > With respect to the error which occurred at the Sunderland store, Peter

    > Shaw, the Store Manager, has advised that this occurred because of a system

    > upgrade. He has assured me that the issue has since been resolved, and is

    > confident a similar situation will not occur again.

    >

    > Regarding members of staff not wearing uniform in our Liverpool One store,

    > I have informed the Store Manager, Andy Deignan. It has not been possible

    > to trace the member of staff concerned, but appropriate action will be

    > taken to ensure staff members are fully aware of our uniform policy.

    >

    > I trust this response will resolve both matters to your satisfaction.

    >

    > Thank you once more for taking the time to write to our Chief Executive’s

    > office.

    >

    > Kind Regards

    >

    >

    > Ryan Fitzpatrick

    > Customer Service Executive

    >

    > [image: Tesco Logo]

    >

    > ……………… Original Message ………………

    >

    > To: ceo.customerservice@tesco.co.uk

    > From: eribsskog@gmail.com

    > Received: 26/01/2012

    >

    >

    >

    > Subject: Re: Email to Chief Executive's office ref.11922637

    >

    > Hi,

    >

    > thanks for your reply!

    >

    > It's really not my business I guess, but I'm just curious since I used to

    > work as a Shop Manager.

    >

    > So this is kind of my field then.

    >

    > And it can also be a bit strange, as a customer, in a food-shop, if the

    > staff are wearing private clothes, I think.

    >

    > One would expect them to wear a uniform, or else one sometimes can't be

    > sure if it is Tesco-staff or an imposter, who is talking to you, in the

    > shop.

    >

    > Thanks again for the reply!

    >

    > Best regards,

    >

    > Erik Ribsskog

    >

    >

    > On Thu, Jan 26, 2012 at 11:05 AM, <ceo.customerservice@tesco.co.uk> wrote:

    >

    > > **

    > > Dear Mr Ribsskog

    > >

    > > Thank you for your response.

    > >

    > > I was sorry to learn that you have noticed members of staff wearing

    > > private clothing in our Liverpool One store. Please accept my apologies

    > for

    > > any disappointment caused.

    > >

    > > Please be assured that I am investigating this matter also, and will be

    > > back in touch with an update shortly.

    > >

    > > Thank you once more for your patience in the meantime.

    > >

    > > Kind Regards

    > >

    > >

    > > Ryan Fitzpatrick

    > > Customer Service Executive

    > >

    > > [image: Tesco Logo]

    > >

    > > ……………… Original Message ………………

    > >

    > > To: ceo.customerservice@tesco.co.uk

    > > From: eribsskog@gmail.com

    > > Received: 21/01/2012

    > >

    > >

    > > Subject: Fwd: Update/Fwd: Email to Chief Executive's office ref.11922637

    > >

    > > Hi,

    > >

    > > by the way.

    > >

    > > (Since I have your e-mail address).

    > >

    > > I was at Tesco Supershop Liverpool One today.

    > >

    > > And I paid in the automated check-outs, (as usual).

    > >

    > > And the woman there, (around 20 years old, I think).

    > >

    > > She wasn't wearing a Tesco-uniform.

    > >

    > > I'm used to working as a Shop Manager in Norway, (in the chain Rimi), so

    > I

    > > wondered a bit about this.

    > >

    > > Because in Rimi we had to wear Rimi-uniforms.

    > >

    > > (Except on Rimi Karlsrud, in Oslo, at Christmas, when Magne Winnem was

    > > manager there.

    > >

    > > They were supposed to dress in fine-looking private clothes, on

    > Christmas,

    > > I remember).

    > >

    > > How is this at Tesco, I was wondering.

    > >

    > > I sometimes see Tesco-staff in Liverpool wearing private clothes.

    > >

    > > This seems a bit odd to me. so I thought I'd just ask out of curiosity,

    > > while I was contacting you.

    > >

    > > Hope this is alright!

    > >

    > > Yours sincerely,

    > >

    > > Erik Ribsskog

    > >

    > >

    > > ———- Forwarded message ———-

    > > From: Erik Ribsskog <eribsskog@gmail.com>

    > > Date: Tue, Jan 17, 2012 at 12:07 PM

    > > Subject: Update/Fwd: Email to Chief Executive's office ref.11922637

    > > To: ceo.customerservice@tesco.co.uk

    > >

    > >

    > > Hi,

    > >

    > > sorry, the date should be 7/1.

    > >

    > > Regards,

    > >

    > > Erik Ribsskog

    > >

    > >

    > > ———- Forwarded message ———-

    > > From: Erik Ribsskog <eribsskog@gmail.com>

    > > Date: Tue, Jan 17, 2012 at 12:03 PM

    > > Subject: Re: Email to Chief Executive's office ref.11922637

    > > To: ceo.customerservice@tesco.co.uk

    > >

    > >

    > > Hi,

    > >

    > > the date of the transaction was Saturday 14/1.

    > >

    > > And the amount was: £1.37.

    > >

    > > I shopped in one of the automated check-outs.

    > >

    > > It was in the afternoon.

    > >

    > > I used my RBS-card, when I paid, so I think that RBS probably would know

    > > the time of this transaction, etc., in more detail.

    > >

    > > Best regards,

    > >

    > > Erik Ribsskog

    > >

    > >

    > >

    > > On Tue, Jan 17, 2012 at 11:53 AM, <ceo.customerservice@tesco.co.uk>

    > wrote:

    > >

    > > > **

    > > > Dear Mr Ribsskog

    > > >

    > > > Thank you for your reply. I appreciate that you do not have the

    > relevant

    > > > details to hand at present.

    > > >

    > > > You may forward the transaction details to me at your own convenience,

    > > and

    > > > I will duly ask the Store Manager to investigate.

    > > >

    > > > Thank you once more for taking the time to write to our Chief

    > Executive's

    > > > office. I look forward to your reply.

    > > >

    > > >

    > > > Kind Regards

    > > >

    > > >

    > > > Ryan Fitzpatrick

    > > > Customer Service Executive

    > > >

    > > > [image: Tesco Logo]

    > > >

    > > > ……………… Original Message ………………

    > > >

    > > > To: ceo.customerservice@tesco.co.uk

    > > > From: eribsskog@gmail.com

    > > > Received: 13/01/2012

    > > >

    > > >

    > > >

    > > > Subject: Re: Email to Chief Executive's office ref.11922637

    > > >

    > > > Hi,

    > > >

    > > > well I was thrown out from the hostell now so this could take some

    > time.

    > > >

    > > > Regards,

    > > >

    > > > Erik Ribsskog

    > > >

    > > >

    > > > On 1/13/12, ceo.customerservice@tesco.co.uk

    > > > <ceo.customerservice@tesco.co.uk> wrote:

    > > > > Dear Mr Ribsskog

    > > > >

    > > > > Thank you for your response. I appreciate that you would like an

    > > > explanation

    > > > > as to why the fault occurred.

    > > > >

    > > > > To this end, I would be grateful if you could send me the transaction

    > > > > details listed on your receipt.

    > > > >

    > > > > Upon receiving these details, I will ask the Store Manager to check

    > the

    > > > > specific transaction. Should he be able to ascertain what went wrong

    > on

    > > > this

    > > > > occasion, I will advise you accordingly.

    > > > >

    > > > > Please accept my apologies for any further inconvenience this may

    > > cause.

    > > > >

    > > > > Thank you once for taking the time and trouble to write to our Chief

    > > > > Executive's office.

    > > > >

    > > > > Kind Regards

    > > > >

    > > > > Ryan Fitzpatrick

    > > > > Customer Service Executive

    > > > >

    > > > > ……………… Original Message ………………

    > > > >

    > > > > To: ceo.customerservice@tesco.co.uk

    > > > > From: eribsskog@gmail.com

    > > > > Received: 12/01/2012

    > > > >

    > > > > Subject: Re: johan mjallby

    > > > >

    > > > > Hi,

    > > > >

    > > > > thank you for your e-mail.

    > > > >

    > > > > I think it also would be fine if you investigated what happened.

    > > > >

    > > > > I understand from working as a Shop Manager that the

    > > > > bank-card-payment-machine-system isn't unique for Tesco Metro Bridges

    > > > > Sunderland.

    > > > >

    > > > > But that this payment-system probably is the same around the UK, in

    > > > Tesco,

    > > > > (and probably other shops).

    > > > >

    > > > > It isn't any fun to suddently stand in the shop, and not being able

    > to

    > > > buy

    > > > > food, even if one have money on one's bank-account.

    > > > >

    > > > > In this incident I had exactly the amount the goods costed.

    > > > >

    > > > > On my bank-account-balance.

    > > > >

    > > > > So I think that system could have a bug if one buy goods so that ones

    > > > > balance is exactly £0.00 after one have paid.

    > > > >

    > > > > Then I suspect it could be a bug, on that system.

    > > > >

    > > > > Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or

    > > RBS

    > > > > who mess with payments.

    > > > >

    > > > > I also send a copy e-mail to RBS in case they know more about what

    > > could

    > > > > have caused the error.

    > > > >

    > > > > Thanks again for the help!

    > > > >

    > > > > Best regards,

    > > > >

    > > > > Erik Ribsskog

    > > > >

    > > > > On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk>

    > > > wrote:

    > > > >

    > > > >> **

    > > > >> Dear Mr Ribsskog

    > > > >>

    > > > >> Thank you for your reply. I am grateful to you for providing your

    > new

    > > > >> address details.

    > > > >>

    > > > >> Please be assured that I have posted your Moneycard today. It should

    > > > >> arrive within the next few days.

    > > > >>

    > > > >> I trust this will resolve the matter to your satisfaction.

    > > > >>

    > > > >> Thank you once more for taking the time and trouble to write to our

    > > > Chief

    > > > >> Executive's office.

    > > > >>

    > > > >>

    > > > >> Kind Regards

    > > > >>

    > > > >>

    > > > >> Ryan Fitzpatrick

    > > > >> Customer Service Executive

    > > > >>

    > > > >>

    > > > >> [image: Tesco Logo]

    > > > >>

    > > > >> ……………… Original Message ………………

    > > > >>

    > > > >> To: ceo.customerservice@tesco.co.uk

    > > > >> From: eribsskog@gmail.com

    > > > >> Received: 11/01/2012

    > > > >>

    > > > >>

    > > > >>

    > > > >> Subject: Re: Email to Chief Executive's office ref.11922637

    > > > >>

    > > > >> Hi,

    > > > >>

    > > > >> my new address is:

    > > > >>

    > > > >> Erik Ribsskog

    > > > >> Azalea Lodge

    > > > >> 1-2 Azalea Terracce North

    > > > >> Sunderland

    > > > >> SR2 7ES

    > > > >>

    > > > >> I overheard I was followed by some 'mafian', in Oslo, in 2003 and

    > > 2004,

    > > > >> and

    > > > >> moved to the UK to study at the University of Sunderland, in 2004,

    > but

    > > > >> then

    > > > >> I got problems with the study-loan-bank in Norway, and this lead

    > > > >> eventually

    > > > >> to that I went back to Norway, in 2005, and worked for free wit


    This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco.

    Tesco Stores Limited

    Company Number: 519500

    Registered in England

    Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL

    VAT Registration Number: GB 220 4302 31







  • Jeg sendte en ny e-post til Tesco







    Gmail – Email to Chief Executive's office ref.11922637







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Email to Chief Executive’s office ref.11922637





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Feb 7, 2012 at 12:33 PM





    To:

    ceo.customerservice@tesco.co.uk



    Hi,

    I don't buy this.
    As an IT-graduate I don't understand why Tesco update their systems during opening hours.
    This seems unlikely to me, I think it's like you've just made up an excuse.

    I wanted to escalate this complaint please.

    Erik Ribsskog

    On Tue, Feb 7, 2012 at 12:11 PM, <ceo.customerservice@tesco.co.uk> wrote:


    Dear Mr Ribsskog

    Thank you once more for your patience and understanding while I have investigated these matters. I apologise for the delay in my reply.

    With respect to the error which occurred at the Sunderland store, Peter Shaw, the Store Manager, has advised that this occurred because of a system upgrade. He has assured me that the issue has since been resolved, and is confident a similar situation will

    not occur again.

    Regarding members of staff not wearing uniform in our Liverpool One store, I have informed the Store Manager, Andy Deignan. It has not been possible to trace the member of staff concerned, but appropriate action will be taken to ensure staff members are fully

    aware of our uniform policy.

    I trust this response will resolve both matters to your satisfaction.

    Thank you once more for taking the time to write to our Chief Executive’s office.

    Kind Regards

    Ryan Fitzpatrick

    Customer Service Executive

    Tesco Logo

    ……………… Original Message ………………

    To: ceo.customerservice@tesco.co.uk

    From: eribsskog@gmail.com

    Received: 26/01/2012

    Subject: Re: Email to Chief Executive's office ref.11922637

    Hi,


    thanks for your reply!

    It's really not my business I guess, but I'm just curious since I used to

    work as a Shop Manager.

    So this is kind of my field then.

    And it can also be a bit strange, as a customer, in a food-shop, if the

    staff are wearing private clothes, I think.

    One would expect them to wear a uniform, or else one sometimes can't be

    sure if it is Tesco-staff or an imposter, who is talking to you, in the

    shop.

    Thanks again for the reply!

    Best regards,

    Erik Ribsskog

    On Thu, Jan 26, 2012 at 11:05 AM, <ceo.customerservice@tesco.co.uk> wrote:


    > **

    > Dear Mr Ribsskog

    >

    > Thank you for your response.

    >

    > I was sorry to learn that you have noticed members of staff wearing

    > private clothing in our Liverpool One store. Please accept my apologies for

    > any disappointment caused.

    >

    > Please be assured that I am investigating this matter also, and will be

    > back in touch with an update shortly.

    >

    > Thank you once more for your patience in the meantime.

    >

    > Kind Regards

    >

    >

    > Ryan Fitzpatrick

    > Customer Service Executive

    >

    > [image: Tesco Logo]

    >

    > ……………… Original Message ………………

    >

    > To: ceo.customerservice@tesco.co.uk

    > From: eribsskog@gmail.com

    > Received: 21/01/2012

    >

    >

    > Subject: Fwd: Update/Fwd: Email to Chief Executive's office ref.11922637

    >

    > Hi,

    >

    > by the way.

    >

    > (Since I have your e-mail address).

    >

    > I was at Tesco Supershop Liverpool One today.

    >

    > And I paid in the automated check-outs, (as usual).

    >

    > And the woman there, (around 20 years old, I think).

    >

    > She wasn't wearing a Tesco-uniform.

    >

    > I'm used to working as a Shop Manager in Norway, (in the chain Rimi), so I

    > wondered a bit about this.

    >

    > Because in Rimi we had to wear Rimi-uniforms.

    >

    > (Except on Rimi Karlsrud, in Oslo, at Christmas, when Magne Winnem was

    > manager there.

    >

    > They were supposed to dress in fine-looking private clothes, on Christmas,

    > I remember).

    >

    > How is this at Tesco, I was wondering.

    >

    > I sometimes see Tesco-staff in Liverpool wearing private clothes.

    >

    > This seems a bit odd to me. so I thought I'd just ask out of curiosity,

    > while I was contacting you.

    >

    > Hope this is alright!

    >

    > Yours sincerely,

    >

    > Erik Ribsskog

    >

    >

    > ———- Forwarded message ———-

    > From: Erik Ribsskog <eribsskog@gmail.com>

    > Date: Tue, Jan 17, 2012 at 12:07 PM

    > Subject: Update/Fwd: Email to Chief Executive's office ref.11922637

    > To: ceo.customerservice@tesco.co.uk

    >

    >

    > Hi,

    >

    > sorry, the date should be 7/1.

    >

    > Regards,

    >

    > Erik Ribsskog

    >

    >

    > ———- Forwarded message ———-

    > From: Erik Ribsskog <eribsskog@gmail.com>

    > Date: Tue, Jan 17, 2012 at 12:03 PM

    > Subject: Re: Email to Chief Executive's office ref.11922637

    > To: ceo.customerservice@tesco.co.uk

    >

    >

    > Hi,

    >

    > the date of the transaction was Saturday 14/1.

    >

    > And the amount was: £1.37.

    >

    > I shopped in one of the automated check-outs.

    >

    > It was in the afternoon.

    >

    > I used my RBS-card, when I paid, so I think that RBS probably would know

    > the time of this transaction, etc., in more detail.

    >

    > Best regards,

    >

    > Erik Ribsskog

    >

    >

    >

    > On Tue, Jan 17, 2012 at 11:53 AM, <ceo.customerservice@tesco.co.uk> wrote:

    >

    > > **

    > > Dear Mr Ribsskog

    > >

    > > Thank you for your reply. I appreciate that you do not have the relevant

    > > details to hand at present.

    > >

    > > You may forward the transaction details to me at your own convenience,

    > and

    > > I will duly ask the Store Manager to investigate.

    > >

    > > Thank you once more for taking the time to write to our Chief Executive's

    > > office. I look forward to your reply.

    > >

    > >

    > > Kind Regards

    > >

    > >

    > > Ryan Fitzpatrick

    > > Customer Service Executive

    > >

    > > [image: Tesco Logo]

    > >

    > > ……………… Original Message ………………

    > >

    > > To: ceo.customerservice@tesco.co.uk

    > > From: eribsskog@gmail.com

    > > Received: 13/01/2012

    > >

    > >

    > >

    > > Subject: Re: Email to Chief Executive's office ref.11922637

    > >

    > > Hi,

    > >

    > > well I was thrown out from the hostell now so this could take some time.

    > >

    > > Regards,

    > >

    > > Erik Ribsskog

    > >

    > >

    > > On 1/13/12, ceo.customerservice@tesco.co.uk

    > > <ceo.customerservice@tesco.co.uk> wrote:

    > > > Dear Mr Ribsskog

    > > >

    > > > Thank you for your response. I appreciate that you would like an

    > > explanation

    > > > as to why the fault occurred.

    > > >

    > > > To this end, I would be grateful if you could send me the transaction

    > > > details listed on your receipt.

    > > >

    > > > Upon receiving these details, I will ask the Store Manager to check the

    > > > specific transaction. Should he be able to ascertain what went wrong on

    > > this

    > > > occasion, I will advise you accordingly.

    > > >

    > > > Please accept my apologies for any further inconvenience this may

    > cause.

    > > >

    > > > Thank you once for taking the time and trouble to write to our Chief

    > > > Executive's office.

    > > >

    > > > Kind Regards

    > > >

    > > > Ryan Fitzpatrick

    > > > Customer Service Executive

    > > >

    > > > ……………… Original Message ………………

    > > >

    > > > To: ceo.customerservice@tesco.co.uk

    > > > From: eribsskog@gmail.com

    > > > Received: 12/01/2012

    > > >

    > > > Subject: Re: johan mjallby

    > > >

    > > > Hi,

    > > >

    > > > thank you for your e-mail.

    > > >

    > > > I think it also would be fine if you investigated what happened.

    > > >

    > > > I understand from working as a Shop Manager that the

    > > > bank-card-payment-machine-system isn't unique for Tesco Metro Bridges

    > > > Sunderland.

    > > >

    > > > But that this payment-system probably is the same around the UK, in

    > > Tesco,

    > > > (and probably other shops).

    > > >

    > > > It isn't any fun to suddently stand in the shop, and not being able to

    > > buy

    > > > food, even if one have money on one's bank-account.

    > > >

    > > > In this incident I had exactly the amount the goods costed.

    > > >

    > > > On my bank-account-balance.

    > > >

    > > > So I think that system could have a bug if one buy goods so that ones

    > > > balance is exactly £0.00 after one have paid.

    > > >

    > > > Then I suspect it could be a bug, on that system.

    > > >

    > > > Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or

    > RBS

    > > > who mess with payments.

    > > >

    > > > I also send a copy e-mail to RBS in case they know more about what

    > could

    > > > have caused the error.

    > > >

    > > > Thanks again for the help!

    > > >

    > > > Best regards,

    > > >

    > > > Erik Ribsskog

    > > >

    > > > On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk>

    > > wrote:

    > > >

    > > >> **

    > > >> Dear Mr Ribsskog

    > > >>

    > > >> Thank you for your reply. I am grateful to you for providing your new

    > > >> address details.

    > > >>

    > > >> Please be assured that I have posted your Moneycard today. It should

    > > >> arrive within the next few days.

    > > >>

    > > >> I trust this will resolve the matter to your satisfaction.

    > > >>

    > > >> Thank you once more for taking the time and trouble to write to our

    > > Chief

    > > >> Executive's office.

    > > >>

    > > >>

    > > >> Kind Regards

    > > >>

    > > >>

    > > >> Ryan Fitzpatrick

    > > >> Customer Service Executive

    > > >>

    > > >>

    > > >> [image: Tesco Logo]

    > > >>

    > > >> ……………… Original Message ………………

    > > >>

    > > >> To: ceo.customerservice@tesco.co.uk

    > > >> From: eribsskog@gmail.com

    > > >> Received: 11/01/2012

    > > >>

    > > >>

    > > >>

    > > >> Subject: Re: Email to Chief Executive's office ref.11922637

    > > >>

    > > >> Hi,

    > > >>

    > > >> my new address is:

    > > >>

    > > >> Erik Ribsskog

    > > >> Azalea Lodge

    > > >> 1-2 Azalea Terracce North

    > > >> Sunderland

    > > >> SR2 7ES

    > > >>

    > > >> I overheard I was followed by some 'mafian', in Oslo, in 2003 and

    > 2004,

    > > >> and

    > > >> moved to the UK to study at the University of Sunderland, in 2004, but

    > > >> then

    > > >> I got problems with the study-loan-bank in Norway, and this lead

    > > >> eventually

    > > >> to that I went back to Norway, in 2005, and worked for free with

    > > >> lumberjack-work, on some relatives farm, because my uncle have been

    > in a

    > > >> motorcycle-accident and can't do much work like that.

    > > >>

    > > >> When I had cleaned up most of the farm-forrest-area, then a team

    > showed

    > > >> up,

    > > >> who try to murder me, I then ran to the UK again, and ended up in

    > > >> Liverpool, where the Police just told me to 'come back if something

    > > >> happes'.

    > > >>

    > > >> And this was in 2005, and this is really where it is still.

    > > >>

    > > >> So I don't really know very much about what's going on, since noone

    > > tells

    > > >> me anything.

    > > >>

    > > >> Regards,

    > > >>

    > > >> Erik Ribsskog

    > > >>

    > > >>

    > > >> On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk>

    > > wrote:

    > > >>

    > > >> > **

    > > >> > Dear Mr Ribsskog

    > > >> >

    > > >> > Thank you for your email to our Chief Executive’s office, to which I

    > > >> > have

    > > >> > been asked to respond.

    > > >> >

    > > >> > I was concerned to learn that your card was initially not accepted

    > at

    > > >> > our

    > > >> > Sunderland Metro store, but you were subsequently charged. I can

    > > >> appreciate

    > > >> > how disappointing this must be, and would like to apologise for any

    > > >> > inconvenience caused.

    > > >> >

    > > >> > I have discussed the matter with the Store Manager, who was equally

    > > >> > concerned to learn of your complaint. He was regrettably unable to

    > > >> explain

    > > >> > why this occurred, but has assured me that he will remain vigilant

    > > with

    > > >> > respect to this, and take corrective action should it occur again.

    > > >> >

    > > >> > In the meantime, I have sent you a £10 Tesco Moneycard, by way of an

    > > >> > apology. I trust you will accept this with my best wishes.

    > > >> >

    > > >> > Thank you for taking the time and trouble to write to our Chief

    > > >> > Executive’s office.

    > > >> >

    > > >> > Kind Regards

    > > >> >

    > > >> >

    > > >> > Ryan Fitzpatrick

    > > >> > Customer Service Executive

    > > >> >

    > > >> > [image: Tesco Logo]

    > > >> >

    > > >> > ……………… Original Message ………………

    > > >> >

    > > >> > To: ceo.customerservice@tesco.co.uk

    > > >> > From: eribsskog@gmail.com

    > > >> > Received: 07/01/2012

    > > >> >

    > > >> >

    >


    This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco.

    Tesco Stores Limited

    Company Number: 519500

    Registered in England

    Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL

    VAT Registration Number: GB 220 4302 31







  • Jeg sendte en ny e-post til Tesco







    Gmail – Email to Chief Executive's office ref.11922637







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Email to Chief Executive’s office ref.11922637





    Erik Ribsskog

    <eribsskog@gmail.com>





    Thu, Jan 26, 2012 at 11:28 AM





    To:

    ceo.customerservice@tesco.co.uk



    Hi,

    thanks for your reply!
    It's really not my business I guess, but I'm just curious since I used to work as a Shop Manager.
    So this is kind of my field then.

    And it can also be a bit strange, as a customer, in a food-shop, if the staff are wearing private clothes, I think.
    One would expect them to wear a uniform, or else one sometimes can't be sure if it is Tesco-staff or an imposter, who is talking to you, in the shop.

    Thanks again for the reply!

    Best regards,


    Erik Ribsskog

    On Thu, Jan 26, 2012 at 11:05 AM, <ceo.customerservice@tesco.co.uk> wrote:



    Dear Mr Ribsskog

    Thank you for your response.

    I was sorry to learn that you have noticed members of staff wearing private clothing in our Liverpool One store. Please accept my apologies for any disappointment caused.

    Please be assured that I am investigating this matter also, and will be back in touch with an update shortly.

    Thank you once more for your patience in the meantime.

    Kind Regards

    Ryan Fitzpatrick

    Customer Service Executive

    Tesco Logo

    ……………… Original Message ………………

    To: ceo.customerservice@tesco.co.uk

    From: eribsskog@gmail.com

    Received: 21/01/2012

    Subject: Fwd: Update/Fwd: Email to Chief Executive's office ref.11922637

    Hi,

    by the way.

    (Since I have your e-mail address).

    I was at Tesco Supershop Liverpool One today.

    And I paid in the automated check-outs, (as usual).

    And the woman there, (around 20 years old, I think).

    She wasn't wearing a Tesco-uniform.

    I'm used to working as a Shop Manager in Norway, (in the chain Rimi), so I

    wondered a bit about this.

    Because in Rimi we had to wear Rimi-uniforms.

    (Except on Rimi Karlsrud, in Oslo, at Christmas, when Magne Winnem was

    manager there.

    They were supposed to dress in fine-looking private clothes, on Christmas,

    I remember).

    How is this at Tesco, I was wondering.

    I sometimes see Tesco-staff in Liverpool wearing private clothes.

    This seems a bit odd to me. so I thought I'd just ask out of curiosity,

    while I was contacting you.

    Hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Tue, Jan 17, 2012 at 12:07 PM

    Subject: Update/Fwd: Email to Chief Executive's office ref.11922637

    To: ceo.customerservice@tesco.co.uk

    Hi,

    sorry, the date should be 7/1.

    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Tue, Jan 17, 2012 at 12:03 PM

    Subject: Re: Email to Chief Executive's office ref.11922637

    To: ceo.customerservice@tesco.co.uk

    Hi,

    the date of the transaction was Saturday 14/1.

    And the amount was: £1.37.

    I shopped in one of the automated check-outs.

    It was in the afternoon.

    I used my RBS-card, when I paid, so I think that RBS probably would know

    the time of this transaction, etc., in more detail.

    Best regards,

    Erik Ribsskog

    On Tue, Jan 17, 2012 at 11:53 AM, <ceo.customerservice@tesco.co.uk> wrote:

    > **

    > Dear Mr Ribsskog

    >

    > Thank you for your reply. I appreciate that you do not have the relevant

    > details to hand at present.

    >

    > You may forward the transaction details to me at your own convenience, and

    > I will duly ask the Store Manager to investigate.

    >

    > Thank you once more for taking the time to write to our Chief Executive's

    > office. I look forward to your reply.

    >

    >

    > Kind Regards

    >

    >

    > Ryan Fitzpatrick

    > Customer Service Executive

    >

    > [image: Tesco Logo]

    >

    > ……………… Original Message ………………

    >

    > To: ceo.customerservice@tesco.co.uk

    > From: eribsskog@gmail.com

    > Received: 13/01/2012

    >

    >

    >

    > Subject: Re: Email to Chief Executive's office ref.11922637

    >

    > Hi,

    >

    > well I was thrown out from the hostell now so this could take some time.

    >

    > Regards,

    >

    > Erik Ribsskog

    >

    >

    > On 1/13/12, ceo.customerservice@tesco.co.uk

    > <ceo.customerservice@tesco.co.uk> wrote:

    > > Dear Mr Ribsskog

    > >

    > > Thank you for your response. I appreciate that you would like an

    > explanation

    > > as to why the fault occurred.

    > >

    > > To this end, I would be grateful if you could send me the transaction

    > > details listed on your receipt.

    > >

    > > Upon receiving these details, I will ask the Store Manager to check the

    > > specific transaction. Should he be able to ascertain what went wrong on

    > this

    > > occasion, I will advise you accordingly.

    > >

    > > Please accept my apologies for any further inconvenience this may cause.

    > >

    > > Thank you once for taking the time and trouble to write to our Chief

    > > Executive's office.

    > >

    > > Kind Regards

    > >

    > > Ryan Fitzpatrick

    > > Customer Service Executive

    > >

    > > ……………… Original Message ………………

    > >

    > > To: ceo.customerservice@tesco.co.uk

    > > From: eribsskog@gmail.com

    > > Received: 12/01/2012

    > >

    > > Subject: Re: johan mjallby

    > >

    > > Hi,

    > >

    > > thank you for your e-mail.

    > >

    > > I think it also would be fine if you investigated what happened.

    > >

    > > I understand from working as a Shop Manager that the

    > > bank-card-payment-machine-system isn't unique for Tesco Metro Bridges

    > > Sunderland.

    > >

    > > But that this payment-system probably is the same around the UK, in

    > Tesco,

    > > (and probably other shops).

    > >

    > > It isn't any fun to suddently stand in the shop, and not being able to

    > buy

    > > food, even if one have money on one's bank-account.

    > >

    > > In this incident I had exactly the amount the goods costed.

    > >

    > > On my bank-account-balance.

    > >

    > > So I think that system could have a bug if one buy goods so that ones

    > > balance is exactly £0.00 after one have paid.

    > >

    > > Then I suspect it could be a bug, on that system.

    > >

    > > Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or RBS

    > > who mess with payments.

    > >

    > > I also send a copy e-mail to RBS in case they know more about what could

    > > have caused the error.

    > >

    > > Thanks again for the help!

    > >

    > > Best regards,

    > >

    > > Erik Ribsskog

    > >

    > > On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk>

    > wrote:

    > >

    > >> **

    > >> Dear Mr Ribsskog

    > >>

    > >> Thank you for your reply. I am grateful to you for providing your new

    > >> address details.

    > >>

    > >> Please be assured that I have posted your Moneycard today. It should

    > >> arrive within the next few days.

    > >>

    > >> I trust this will resolve the matter to your satisfaction.

    > >>

    > >> Thank you once more for taking the time and trouble to write to our

    > Chief

    > >> Executive's office.

    > >>

    > >>

    > >> Kind Regards

    > >>

    > >>

    > >> Ryan Fitzpatrick

    > >> Customer Service Executive

    > >>

    > >>

    > >> [image: Tesco Logo]

    > >>

    > >> ……………… Original Message ………………

    > >>

    > >> To: ceo.customerservice@tesco.co.uk

    > >> From: eribsskog@gmail.com

    > >> Received: 11/01/2012

    > >>

    > >>

    > >>

    > >> Subject: Re: Email to Chief Executive's office ref.11922637

    > >>

    > >> Hi,

    > >>

    > >> my new address is:

    > >>

    > >> Erik Ribsskog

    > >> Azalea Lodge

    > >> 1-2 Azalea Terracce North

    > >> Sunderland

    > >> SR2 7ES

    > >>

    > >> I overheard I was followed by some 'mafian', in Oslo, in 2003 and 2004,

    > >> and

    > >> moved to the UK to study at the University of Sunderland, in 2004, but

    > >> then

    > >> I got problems with the study-loan-bank in Norway, and this lead

    > >> eventually

    > >> to that I went back to Norway, in 2005, and worked for free with

    > >> lumberjack-work, on some relatives farm, because my uncle have been in a

    > >> motorcycle-accident and can't do much work like that.

    > >>

    > >> When I had cleaned up most of the farm-forrest-area, then a team showed

    > >> up,

    > >> who try to murder me, I then ran to the UK again, and ended up in

    > >> Liverpool, where the Police just told me to 'come back if something

    > >> happes'.

    > >>

    > >> And this was in 2005, and this is really where it is still.

    > >>

    > >> So I don't really know very much about what's going on, since noone

    > tells

    > >> me anything.

    > >>

    > >> Regards,

    > >>

    > >> Erik Ribsskog

    > >>

    > >>

    > >> On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk>

    > wrote:

    > >>

    > >> > **

    > >> > Dear Mr Ribsskog

    > >> >

    > >> > Thank you for your email to our Chief Executive’s office, to which I

    > >> > have

    > >> > been asked to respond.

    > >> >

    > >> > I was concerned to learn that your card was initially not accepted at

    > >> > our

    > >> > Sunderland Metro store, but you were subsequently charged. I can

    > >> appreciate

    > >> > how disappointing this must be, and would like to apologise for any

    > >> > inconvenience caused.

    > >> >

    > >> > I have discussed the matter with the Store Manager, who was equally

    > >> > concerned to learn of your complaint. He was regrettably unable to

    > >> explain

    > >> > why this occurred, but has assured me that he will remain vigilant

    > with

    > >> > respect to this, and take corrective action should it occur again.

    > >> >

    > >> > In the meantime, I have sent you a £10 Tesco Moneycard, by way of an

    > >> > apology. I trust you will accept this with my best wishes.

    > >> >

    > >> > Thank you for taking the time and trouble to write to our Chief

    > >> > Executive’s office.

    > >> >

    > >> > Kind Regards

    > >> >

    > >> >

    > >> > Ryan Fitzpatrick

    > >> > Customer Service Executive

    > >> >

    > >> > [image: Tesco Logo]

    > >> >

    > >> > ……………… Original Message ………………

    > >> >

    > >> > To: ceo.customerservice@tesco.co.uk

    > >> > From: eribsskog@gmail.com

    > >> > Received: 07/01/2012

    > >> >

    > >> >

    > >> > Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office

    > >> > ref.11922637

    > >> >

    > >> > Hi,

    > >> >

    > >> > since August, I've been thrown out, in an unfair court-case, in

    > >> Liverpool.

    > >> >

    > >> > I now live in Sunderland.

    > >> >

    > >> > About an hour ago, I was at your Tesco Metro-shop, in the Bridges

    > >> shopping

    > >> > centre, in Sunderland.

    > >> >

    > >> > I shopped for £1.37, (since I also was at Iceland, I have to admit).

    > >> >

    > >> > But the machine didn't accept my card.

    > >> >

    > >> > When I got home now, I checked my online banking.

    > >> >

    > >> > And I can see that my RBS-account have been charged for £1.37.

    > >> >

    > >> > So I think your system might have a bug.

    > >> >

    > >> > Something like that.

    > >> >

    > >> > Could you please compensate me for the money I lost and my time, I was

    > >> > wondering.

    > >> >

    > >> > Thanks in advance for any help!

    > >> >

    > >> > Yours sincerely,

    > >> >

    > >> > Erik Ribsskog

    > >> >

    > >> >

    > >> > ———- Forwarded message ———-

    > >> > From: Erik Ribsskog <eribsskog@gmail.com>

    > >> > Date: Mon, Aug 15, 2011 at 4:14 PM

    > >> > Subject: Re: Email to Chief Executive's office ref.11922637

    > >> > To: ceo.customerservice@tesco.co.uk

    > >> >

    > >> >

    > >> > Ok,

    > >> >

    > >> > then I undestand.

    > >> >

    > >> > Unfortunately, Liverpool County Court still drags people to their

    > court,

    > >> > even during a riot, I didn't go, since I haden't prepared for the

    > >> meeting,

    > >> > since I hadn't gotten a letter regarding a hearing, from them.

    > >> >

    > >> > So it's possible I'm not going to be shopping in that shop any longer,

    > >> > if

    > >> > I'm being thrown out.

    > >> >

    > >> > Thank you very much for informing about this.

    > >> >

    > >> > Maybe the shop should have had a poster on it, informing about this,

    > >> > with

    > >> > the 7 PM closing-time, I'm wondering, (since I used to work as a Shop

    > >> > Manager in Norway, I wonder about th


    This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco.

    Tesco Stores Limited

    Company Number: 519500

    Registered in England

    Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL

    VAT Registration Number: GB 220 4302 31







  • Jeg sendte en ny e-post til Tesco







    Gmail – Update/Fwd: Email to Chief Executive's office ref.11922637







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Update/Fwd: Email to Chief Executive’s office ref.11922637





    Erik Ribsskog

    <eribsskog@gmail.com>





    Sat, Jan 21, 2012 at 7:46 PM





    To:

    ceo.customerservice@tesco.co.uk



    Hi,

    by the way.
    (Since I have your e-mail address).
    I was at Tesco Supershop Liverpool One today.

    And I paid in the automated check-outs, (as usual).

    And the woman there, (around 20 years old, I think).

    She wasn't wearing a Tesco-uniform.
    I'm used to working as a Shop Manager in Norway, (in the chain Rimi), so I wondered a bit about this.

    Because in Rimi we had to wear Rimi-uniforms.
    (Except on Rimi Karlsrud, in Oslo, at Christmas, when Magne Winnem was manager there.
    They were supposed to dress in fine-looking private clothes, on Christmas, I remember).

    How is this at Tesco, I was wondering.
    I sometimes see Tesco-staff in Liverpool wearing private clothes.
    This seems a bit odd to me. so I thought I'd just ask out of curiosity, while I was contacting you.

    Hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>


    Date: Tue, Jan 17, 2012 at 12:07 PM
    Subject: Update/Fwd: Email to Chief Executive's office ref.11922637
    To: ceo.customerservice@tesco.co.uk

    Hi,

    sorry, the date should be 7/1.
    Regards,
    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Tue, Jan 17, 2012 at 12:03 PM
    Subject: Re: Email to Chief Executive's office ref.11922637
    To: ceo.customerservice@tesco.co.uk

    Hi,

    the date of the transaction was Saturday 14/1.
    And the amount was: £1.37.
    I shopped in one of the automated check-outs.
    It was in the afternoon.

    I used my RBS-card, when I paid, so I think that RBS probably would know the time of this transaction, etc., in more detail.
    Best regards,

    Erik Ribsskog


    On Tue, Jan 17, 2012 at 11:53 AM, <ceo.customerservice@tesco.co.uk> wrote:


    Dear Mr Ribsskog

    Thank you for your reply. I appreciate that you do not have the relevant details to hand at present.

    You may forward the transaction details to me at your own convenience, and I will duly ask the Store Manager to investigate.

    Thank you once more for taking the time to write to our Chief Executive's office. I look forward to your reply.

    Kind Regards

    Ryan Fitzpatrick
    Customer Service Executive

    Tesco Logo

    ……………… Original Message ………………

    To: ceo.customerservice@tesco.co.uk

    From: eribsskog@gmail.com

    Received: 13/01/2012

    Subject: Re: Email to Chief Executive's office ref.11922637

    Hi,

    well I was thrown out from the hostell now so this could take some time.

    Regards,

    Erik Ribsskog

    On 1/13/12, ceo.customerservice@tesco.co.uk

    <ceo.customerservice@tesco.co.uk> wrote:
    > Dear Mr Ribsskog
    >
    > Thank you for your response. I appreciate that you would like an explanation

    > as to why the fault occurred.
    >
    > To this end, I would be grateful if you could send me the transaction
    > details listed on your receipt.
    >
    > Upon receiving these details, I will ask the Store Manager to check the

    > specific transaction. Should he be able to ascertain what went wrong on this
    > occasion, I will advise you accordingly.
    >
    > Please accept my apologies for any further inconvenience this may cause.

    >
    > Thank you once for taking the time and trouble to write to our Chief
    > Executive's office.
    >
    > Kind Regards
    >
    > Ryan Fitzpatrick
    > Customer Service Executive
    >

    > ……………… Original Message ………………
    >
    > To: ceo.customerservice@tesco.co.uk
    > From: eribsskog@gmail.com

    > Received: 12/01/2012
    >
    > Subject: Re: johan mjallby
    >
    > Hi,
    >
    > thank you for your e-mail.
    >
    > I think it also would be fine if you investigated what happened.
    >

    > I understand from working as a Shop Manager that the
    > bank-card-payment-machine-system isn't unique for Tesco Metro Bridges
    > Sunderland.
    >
    > But that this payment-system probably is the same around the UK, in Tesco,

    > (and probably other shops).
    >
    > It isn't any fun to suddently stand in the shop, and not being able to buy
    > food, even if one have money on one's bank-account.
    >
    > In this incident I had exactly the amount the goods costed.

    >
    > On my bank-account-balance.
    >
    > So I think that system could have a bug if one buy goods so that ones
    > balance is exactly £0.00 after one have paid.
    >
    > Then I suspect it could be a bug, on that system.

    >
    > Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or RBS
    > who mess with payments.
    >
    > I also send a copy e-mail to RBS in case they know more about what could
    > have caused the error.

    >
    > Thanks again for the help!
    >
    > Best regards,
    >
    > Erik Ribsskog
    >
    > On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk> wrote:

    >
    >> **
    >> Dear Mr Ribsskog
    >>
    >> Thank you for your reply. I am grateful to you for providing your new
    >> address details.
    >>
    >> Please be assured that I have posted your Moneycard today. It should

    >> arrive within the next few days.
    >>
    >> I trust this will resolve the matter to your satisfaction.
    >>
    >> Thank you once more for taking the time and trouble to write to our Chief

    >> Executive's office.
    >>
    >>
    >> Kind Regards
    >>
    >>
    >> Ryan Fitzpatrick
    >> Customer Service Executive
    >>
    >>
    >> [image: Tesco Logo]

    >>
    >> ……………… Original Message ………………
    >>
    >> To: ceo.customerservice@tesco.co.uk
    >> From: eribsskog@gmail.com

    >> Received: 11/01/2012
    >>
    >>
    >>
    >> Subject: Re: Email to Chief Executive's office ref.11922637
    >>
    >> Hi,
    >>
    >> my new address is:
    >>

    >> Erik Ribsskog
    >> Azalea Lodge
    >> 1-2 Azalea Terracce North
    >> Sunderland
    >> SR2 7ES
    >>
    >> I overheard I was followed by some 'mafian', in Oslo, in 2003 and 2004,

    >> and
    >> moved to the UK to study at the University of Sunderland, in 2004, but
    >> then
    >> I got problems with the study-loan-bank in Norway, and this lead
    >> eventually
    >> to that I went back to Norway, in 2005, and worked for free with

    >> lumberjack-work, on some relatives farm, because my uncle have been in a
    >> motorcycle-accident and can't do much work like that.
    >>
    >> When I had cleaned up most of the farm-forrest-area, then a team showed

    >> up,
    >> who try to murder me, I then ran to the UK again, and ended up in
    >> Liverpool, where the Police just told me to 'come back if something
    >> happes'.
    >>
    >> And this was in 2005, and this is really where it is still.

    >>
    >> So I don't really know very much about what's going on, since noone tells
    >> me anything.
    >>
    >> Regards,
    >>
    >> Erik Ribsskog
    >>
    >>

    >> On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote:
    >>
    >> > **
    >> > Dear Mr Ribsskog

    >> >
    >> > Thank you for your email to our Chief Executive’s office, to which I
    >> > have
    >> > been asked to respond.
    >> >
    >> > I was concerned to learn that your card was initially not accepted at

    >> > our
    >> > Sunderland Metro store, but you were subsequently charged. I can
    >> appreciate
    >> > how disappointing this must be, and would like to apologise for any
    >> > inconvenience caused.

    >> >
    >> > I have discussed the matter with the Store Manager, who was equally
    >> > concerned to learn of your complaint. He was regrettably unable to
    >> explain
    >> > why this occurred, but has assured me that he will remain vigilant with

    >> > respect to this, and take corrective action should it occur again.
    >> >
    >> > In the meantime, I have sent you a £10 Tesco Moneycard, by way of an
    >> > apology. I trust you will accept this with my best wishes.

    >> >
    >> > Thank you for taking the time and trouble to write to our Chief
    >> > Executive’s office.
    >> >
    >> > Kind Regards
    >> >
    >> >
    >> > Ryan Fitzpatrick

    >> > Customer Service Executive
    >> >
    >> > [image: Tesco Logo]
    >> >
    >> > ……………… Original Message ………………
    >> >
    >> > To: ceo.customerservice@tesco.co.uk

    >> > From: eribsskog@gmail.com
    >> > Received: 07/01/2012
    >> >
    >> >
    >> > Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office

    >> > ref.11922637
    >> >
    >> > Hi,
    >> >
    >> > since August, I've been thrown out, in an unfair court-case, in
    >> Liverpool.
    >> >
    >> > I now live in Sunderland.

    >> >
    >> > About an hour ago, I was at your Tesco Metro-shop, in the Bridges
    >> shopping
    >> > centre, in Sunderland.
    >> >
    >> > I shopped for £1.37, (since I also was at Iceland, I have to admit).

    >> >
    >> > But the machine didn't accept my card.
    >> >
    >> > When I got home now, I checked my online banking.
    >> >
    >> > And I can see that my RBS-account have been charged for £1.37.

    >> >
    >> > So I think your system might have a bug.
    >> >
    >> > Something like that.
    >> >
    >> > Could you please compensate me for the money I lost and my time, I was

    >> > wondering.
    >> >
    >> > Thanks in advance for any help!
    >> >
    >> > Yours sincerely,
    >> >
    >> > Erik Ribsskog
    >> >
    >> >

    >> > ———- Forwarded message ———-
    >> > From: Erik Ribsskog <eribsskog@gmail.com>
    >> > Date: Mon, Aug 15, 2011 at 4:14 PM

    >> > Subject: Re: Email to Chief Executive's office ref.11922637
    >> > To: ceo.customerservice@tesco.co.uk
    >> >

    >> >

    >> > Ok,
    >> >
    >> > then I undestand.
    >> >
    >> > Unfortunately, Liverpool County Court still drags people to their court,
    >> > even during a riot, I didn't go, since I haden't prepared for the

    >> meeting,
    >> > since I hadn't gotten a letter regarding a hearing, from them.
    >> >
    >> > So it's possible I'm not going to be shopping in that shop any longer,
    >> > if

    >> > I'm being thrown out.
    >> >
    >> > Thank you very much for informing about this.
    >> >
    >> > Maybe the shop should have had a poster on it, informing about this,

    >> > with
    >> > the 7 PM closing-time, I'm wondering, (since I used to work as a Shop
    >> > Manager in Norway, I wonder about things like this).
    >> >
    >> > Thank you very much again for your reply!

    >> >
    >> > Best regards,
    >> >
    >> > Erik Ribsskog
    >> >
    >> >
    >> > On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk>

    >> wrote:
    >> >
    >> > > **
    >> > > Dear Mr Ribsskog
    >> > >
    >> > > Thank you for your email addressed to our Chief Executive's office, to
    >> > > which I have been asked to respond.

    >> > >
    >> > > I was sorry to learn that our Liverpool One store was closed before
    >> > > the
    >> > > advertised time of 10pm on Saturday night. I can appreciate how

    >> > > inconvenient this must have been, and would like to apologise for any
    >> > > inconvenience caused.
    >> > >
    >> > > I have discussed this matter with Andy Deignan, the Store Manager. He

    >> was
    >> > > sorry to learn of your complaint, and asked me to apologise on his
    >> > behalf.
    >> > > Regrettably, the store closed at 7pm from Tuesday to Saturday due to a

    >> > > police request. This request came in light of the trouble which
    >> occurred
    >> > in
    >> > > many cities last week.
    >> > >
    >> > > I apologise for any disappointment caused, but hope you can now

    >> > appreciate
    >> > > why the store was closed early last week.
    >> > >
    >> > > Thank you for taking the time to write to our Chief Executive’s
    >> office. I

    >> > > do hope we can continue to look forward to your valued custom.
    >> > >
    >> > > Kind Regards
    >> > >
    >> > >
    >> > > Ryan Fitzpatrick

    >> > > Customer Service Executive
    >> > >
    >> > > [image: Tesco Logo]
    >> > >
    >> > > ……………… Original Message ………………
    >> > > To: ceo.customerservice@tesco.co.uk

    >> > > From: eribsskog@gmail.com
    >> > > Received: 13/08/2011
    >> > > Subject: Complaint
    >> > >
    >> > > Hi,

    >> > >
    >> > > I wanted to complain about your shop, in Liverpool One, (the Tesco
    >> > > Superstore here).
    >> > >
    >> > > It says on the door, that it closed on 10 pm., on Saturdays.

    >> > >
    >> > > Yet today, I was there at 9.37 pm., (it said on my mobile), and then
    >> the
    >> > > hop was closed.
    >> > >
    >> > > (See attached pictures).

    >> > >
    >> > > I've checked the clock on my mobile again now, and it show the right
    >> > time.
    >> > >
    >> > > What's going on, I was wondering, why does your shop close early?

    >> > >
    >> > > (This was also the case one night earlier this week, I remember, on
    >> > > Wednesday, I think it was, that this shop closed early).
    >> > >
    >> > > Hope you can explain this, since I had to shop in your other shop, at

    >> > > Clayton Sq., where they don't have that much budget and other stock,
    >> > (since
    >> > > I'm unemployed, and they were sold out on noodles, etc).
    >> > >

    >> > > Yours sincerely,
    >> > > Erik Ribsskog
    >> > >
    >> > > ——————————
    >> > > This is a confidential email. Tesco may monitor and record all emails.

    >> > The
    >> > > views expressed in this email are those of the sender and not Tesco.
    >> > >
    >> > > Tesco Stores Limited
    >> > > Company Number: 519500

    >> > > Registered in England
    >> > > Registered Office: Te






  • Jeg sendte en ny e-post til Tesco







    Gmail – Update/Fwd: Email to Chief Executive's office ref.11922637







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Update/Fwd: Email to Chief Executive’s office ref.11922637





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Jan 17, 2012 at 12:07 PM





    To:

    ceo.customerservice@tesco.co.uk



    Hi,

    sorry, the date should be 7/1.
    Regards,
    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Tue, Jan 17, 2012 at 12:03 PM
    Subject: Re: Email to Chief Executive's office ref.11922637
    To: ceo.customerservice@tesco.co.uk

    Hi,

    the date of the transaction was Saturday 14/1.
    And the amount was: £1.37.
    I shopped in one of the automated check-outs.
    It was in the afternoon.

    I used my RBS-card, when I paid, so I think that RBS probably would know the time of this transaction, etc., in more detail.
    Best regards,

    Erik Ribsskog


    On Tue, Jan 17, 2012 at 11:53 AM, <ceo.customerservice@tesco.co.uk> wrote:


    Dear Mr Ribsskog

    Thank you for your reply. I appreciate that you do not have the relevant details to hand at present.

    You may forward the transaction details to me at your own convenience, and I will duly ask the Store Manager to investigate.

    Thank you once more for taking the time to write to our Chief Executive's office. I look forward to your reply.

    Kind Regards

    Ryan Fitzpatrick
    Customer Service Executive

    Tesco Logo

    ……………… Original Message ………………

    To: ceo.customerservice@tesco.co.uk

    From: eribsskog@gmail.com

    Received: 13/01/2012

    Subject: Re: Email to Chief Executive's office ref.11922637

    Hi,

    well I was thrown out from the hostell now so this could take some time.

    Regards,

    Erik Ribsskog

    On 1/13/12, ceo.customerservice@tesco.co.uk

    <ceo.customerservice@tesco.co.uk> wrote:
    > Dear Mr Ribsskog
    >
    > Thank you for your response. I appreciate that you would like an explanation

    > as to why the fault occurred.
    >
    > To this end, I would be grateful if you could send me the transaction
    > details listed on your receipt.
    >
    > Upon receiving these details, I will ask the Store Manager to check the

    > specific transaction. Should he be able to ascertain what went wrong on this
    > occasion, I will advise you accordingly.
    >
    > Please accept my apologies for any further inconvenience this may cause.

    >
    > Thank you once for taking the time and trouble to write to our Chief
    > Executive's office.
    >
    > Kind Regards
    >
    > Ryan Fitzpatrick
    > Customer Service Executive
    >

    > ……………… Original Message ………………
    >
    > To: ceo.customerservice@tesco.co.uk
    > From: eribsskog@gmail.com

    > Received: 12/01/2012
    >
    > Subject: Re: johan mjallby
    >
    > Hi,
    >
    > thank you for your e-mail.
    >
    > I think it also would be fine if you investigated what happened.
    >

    > I understand from working as a Shop Manager that the
    > bank-card-payment-machine-system isn't unique for Tesco Metro Bridges
    > Sunderland.
    >
    > But that this payment-system probably is the same around the UK, in Tesco,

    > (and probably other shops).
    >
    > It isn't any fun to suddently stand in the shop, and not being able to buy
    > food, even if one have money on one's bank-account.
    >
    > In this incident I had exactly the amount the goods costed.

    >
    > On my bank-account-balance.
    >
    > So I think that system could have a bug if one buy goods so that ones
    > balance is exactly £0.00 after one have paid.
    >
    > Then I suspect it could be a bug, on that system.

    >
    > Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or RBS
    > who mess with payments.
    >
    > I also send a copy e-mail to RBS in case they know more about what could
    > have caused the error.

    >
    > Thanks again for the help!
    >
    > Best regards,
    >
    > Erik Ribsskog
    >
    > On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk> wrote:

    >
    >> **
    >> Dear Mr Ribsskog
    >>
    >> Thank you for your reply. I am grateful to you for providing your new
    >> address details.
    >>
    >> Please be assured that I have posted your Moneycard today. It should

    >> arrive within the next few days.
    >>
    >> I trust this will resolve the matter to your satisfaction.
    >>
    >> Thank you once more for taking the time and trouble to write to our Chief

    >> Executive's office.
    >>
    >>
    >> Kind Regards
    >>
    >>
    >> Ryan Fitzpatrick
    >> Customer Service Executive
    >>
    >>
    >> [image: Tesco Logo]

    >>
    >> ……………… Original Message ………………
    >>
    >> To: ceo.customerservice@tesco.co.uk
    >> From: eribsskog@gmail.com

    >> Received: 11/01/2012
    >>
    >>
    >>
    >> Subject: Re: Email to Chief Executive's office ref.11922637
    >>
    >> Hi,
    >>
    >> my new address is:
    >>

    >> Erik Ribsskog
    >> Azalea Lodge
    >> 1-2 Azalea Terracce North
    >> Sunderland
    >> SR2 7ES
    >>
    >> I overheard I was followed by some 'mafian', in Oslo, in 2003 and 2004,

    >> and
    >> moved to the UK to study at the University of Sunderland, in 2004, but
    >> then
    >> I got problems with the study-loan-bank in Norway, and this lead
    >> eventually
    >> to that I went back to Norway, in 2005, and worked for free with

    >> lumberjack-work, on some relatives farm, because my uncle have been in a
    >> motorcycle-accident and can't do much work like that.
    >>
    >> When I had cleaned up most of the farm-forrest-area, then a team showed

    >> up,
    >> who try to murder me, I then ran to the UK again, and ended up in
    >> Liverpool, where the Police just told me to 'come back if something
    >> happes'.
    >>
    >> And this was in 2005, and this is really where it is still.

    >>
    >> So I don't really know very much about what's going on, since noone tells
    >> me anything.
    >>
    >> Regards,
    >>
    >> Erik Ribsskog
    >>
    >>

    >> On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote:
    >>
    >> > **
    >> > Dear Mr Ribsskog

    >> >
    >> > Thank you for your email to our Chief Executive’s office, to which I
    >> > have
    >> > been asked to respond.
    >> >
    >> > I was concerned to learn that your card was initially not accepted at

    >> > our
    >> > Sunderland Metro store, but you were subsequently charged. I can
    >> appreciate
    >> > how disappointing this must be, and would like to apologise for any
    >> > inconvenience caused.

    >> >
    >> > I have discussed the matter with the Store Manager, who was equally
    >> > concerned to learn of your complaint. He was regrettably unable to
    >> explain
    >> > why this occurred, but has assured me that he will remain vigilant with

    >> > respect to this, and take corrective action should it occur again.
    >> >
    >> > In the meantime, I have sent you a £10 Tesco Moneycard, by way of an
    >> > apology. I trust you will accept this with my best wishes.

    >> >
    >> > Thank you for taking the time and trouble to write to our Chief
    >> > Executive’s office.
    >> >
    >> > Kind Regards
    >> >
    >> >
    >> > Ryan Fitzpatrick

    >> > Customer Service Executive
    >> >
    >> > [image: Tesco Logo]
    >> >
    >> > ……………… Original Message ………………
    >> >
    >> > To: ceo.customerservice@tesco.co.uk

    >> > From: eribsskog@gmail.com
    >> > Received: 07/01/2012
    >> >
    >> >
    >> > Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office

    >> > ref.11922637
    >> >
    >> > Hi,
    >> >
    >> > since August, I've been thrown out, in an unfair court-case, in
    >> Liverpool.
    >> >
    >> > I now live in Sunderland.

    >> >
    >> > About an hour ago, I was at your Tesco Metro-shop, in the Bridges
    >> shopping
    >> > centre, in Sunderland.
    >> >
    >> > I shopped for £1.37, (since I also was at Iceland, I have to admit).

    >> >
    >> > But the machine didn't accept my card.
    >> >
    >> > When I got home now, I checked my online banking.
    >> >
    >> > And I can see that my RBS-account have been charged for £1.37.

    >> >
    >> > So I think your system might have a bug.
    >> >
    >> > Something like that.
    >> >
    >> > Could you please compensate me for the money I lost and my time, I was

    >> > wondering.
    >> >
    >> > Thanks in advance for any help!
    >> >
    >> > Yours sincerely,
    >> >
    >> > Erik Ribsskog
    >> >
    >> >

    >> > ———- Forwarded message ———-
    >> > From: Erik Ribsskog <eribsskog@gmail.com>
    >> > Date: Mon, Aug 15, 2011 at 4:14 PM

    >> > Subject: Re: Email to Chief Executive's office ref.11922637
    >> > To: ceo.customerservice@tesco.co.uk
    >> >

    >> >

    >> > Ok,
    >> >
    >> > then I undestand.
    >> >
    >> > Unfortunately, Liverpool County Court still drags people to their court,
    >> > even during a riot, I didn't go, since I haden't prepared for the

    >> meeting,
    >> > since I hadn't gotten a letter regarding a hearing, from them.
    >> >
    >> > So it's possible I'm not going to be shopping in that shop any longer,
    >> > if

    >> > I'm being thrown out.
    >> >
    >> > Thank you very much for informing about this.
    >> >
    >> > Maybe the shop should have had a poster on it, informing about this,

    >> > with
    >> > the 7 PM closing-time, I'm wondering, (since I used to work as a Shop
    >> > Manager in Norway, I wonder about things like this).
    >> >
    >> > Thank you very much again for your reply!

    >> >
    >> > Best regards,
    >> >
    >> > Erik Ribsskog
    >> >
    >> >
    >> > On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk>

    >> wrote:
    >> >
    >> > > **
    >> > > Dear Mr Ribsskog
    >> > >
    >> > > Thank you for your email addressed to our Chief Executive's office, to
    >> > > which I have been asked to respond.

    >> > >
    >> > > I was sorry to learn that our Liverpool One store was closed before
    >> > > the
    >> > > advertised time of 10pm on Saturday night. I can appreciate how

    >> > > inconvenient this must have been, and would like to apologise for any
    >> > > inconvenience caused.
    >> > >
    >> > > I have discussed this matter with Andy Deignan, the Store Manager. He

    >> was
    >> > > sorry to learn of your complaint, and asked me to apologise on his
    >> > behalf.
    >> > > Regrettably, the store closed at 7pm from Tuesday to Saturday due to a

    >> > > police request. This request came in light of the trouble which
    >> occurred
    >> > in
    >> > > many cities last week.
    >> > >
    >> > > I apologise for any disappointment caused, but hope you can now

    >> > appreciate
    >> > > why the store was closed early last week.
    >> > >
    >> > > Thank you for taking the time to write to our Chief Executive’s
    >> office. I

    >> > > do hope we can continue to look forward to your valued custom.
    >> > >
    >> > > Kind Regards
    >> > >
    >> > >
    >> > > Ryan Fitzpatrick

    >> > > Customer Service Executive
    >> > >
    >> > > [image: Tesco Logo]
    >> > >
    >> > > ……………… Original Message ………………
    >> > > To: ceo.customerservice@tesco.co.uk

    >> > > From: eribsskog@gmail.com
    >> > > Received: 13/08/2011
    >> > > Subject: Complaint
    >> > >
    >> > > Hi,

    >> > >
    >> > > I wanted to complain about your shop, in Liverpool One, (the Tesco
    >> > > Superstore here).
    >> > >
    >> > > It says on the door, that it closed on 10 pm., on Saturdays.

    >> > >
    >> > > Yet today, I was there at 9.37 pm., (it said on my mobile), and then
    >> the
    >> > > hop was closed.
    >> > >
    >> > > (See attached pictures).

    >> > >
    >> > > I've checked the clock on my mobile again now, and it show the right
    >> > time.
    >> > >
    >> > > What's going on, I was wondering, why does your shop close early?

    >> > >
    >> > > (This was also the case one night earlier this week, I remember, on
    >> > > Wednesday, I think it was, that this shop closed early).
    >> > >
    >> > > Hope you can explain this, since I had to shop in your other shop, at

    >> > > Clayton Sq., where they don't have that much budget and other stock,
    >> > (since
    >> > > I'm unemployed, and they were sold out on noodles, etc).
    >> > >

    >> > > Yours sincerely,
    >> > > Erik Ribsskog
    >> > >
    >> > > ——————————
    >> > > This is a confidential email. Tesco may monitor and record all emails.

    >> > The
    >> > > views expressed in this email are those of the sender and not Tesco.
    >> > >
    >> > > Tesco Stores Limited
    >> > > Company Number: 519500

    >> > > Registered in England
    >> > > Registered Office: Te






  • Jeg sendte en ny e-post til Tesco







    Gmail – Email to Chief Executive's office ref.11922637







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Email to Chief Executive’s office ref.11922637





    Erik Ribsskog

    <eribsskog@gmail.com>





    Thu, Jan 12, 2012 at 10:13 AM





    To:

    ceo.customerservice@tesco.co.uk


    Cc:

    ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>



    Hi,

    thank you for your e-mail.
    I think it also would be fine if you investigated what happened.
    I understand from working as a Shop Manager that the bank-card-payment-machine-system isn't unique for Tesco Metro Bridges Sunderland.

    But that this payment-system probably is the same around the UK, in Tesco, (and probably other shops).

    It isn't any fun to suddently stand in the shop, and not being able to buy food, even if one have money on one's bank-account.

    In this incident I had exactly the amount the goods costed.
    On my bank-account-balance.
    So I think that system could have a bug if one buy goods so that ones balance is exactly £0.00 after one have paid.

    Then I suspect it could be a bug, on that system.

    Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or RBS who mess with payments.
    I also send a copy e-mail to RBS in case they know more about what could have caused the error.

    Thanks again for the help!
    Best regards,

    Erik Ribsskog

    On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your reply. I am grateful to you for providing your new address details.

    Please be assured that I have posted your Moneycard today. It should arrive within the next few days.

    I trust this will resolve the matter to your satisfaction.

    Thank you once more for taking the time and trouble to write to our Chief Executive's office.

    Kind Regards

    Ryan Fitzpatrick
    Customer Service Executive

    Tesco Logo

    ……………… Original Message ………………

    To: ceo.customerservice@tesco.co.uk
    From: eribsskog@gmail.com

    Received: 11/01/2012

    Subject: Re: Email to Chief Executive's office ref.11922637

    Hi,

    my new address is:

    Erik Ribsskog
    Azalea Lodge
    1-2 Azalea Terracce North
    Sunderland
    SR2 7ES

    I overheard I was followed by some 'mafian', in Oslo, in 2003 and 2004, and
    moved to the UK to study at the University of Sunderland, in 2004, but then
    I got problems with the study-loan-bank in Norway, and this lead eventually

    to that I went back to Norway, in 2005, and worked for free with
    lumberjack-work, on some relatives farm, because my uncle have been in a
    motorcycle-accident and can't do much work like that.

    When I had cleaned up most of the farm-forrest-area, then a team showed up,

    who try to murder me, I then ran to the UK again, and ended up in
    Liverpool, where the Police just told me to 'come back if something happes'.

    And this was in 2005, and this is really where it is still.

    So I don't really know very much about what's going on, since noone tells
    me anything.

    Regards,

    Erik Ribsskog

    On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote:

    > **
    > Dear Mr Ribsskog
    >
    > Thank you for your email to our Chief Executive’s office, to which I have
    > been asked to respond.
    >
    > I was concerned to learn that your card was initially not accepted at our

    > Sunderland Metro store, but you were subsequently charged. I can appreciate
    > how disappointing this must be, and would like to apologise for any
    > inconvenience caused.
    >
    > I have discussed the matter with the Store Manager, who was equally

    > concerned to learn of your complaint. He was regrettably unable to explain
    > why this occurred, but has assured me that he will remain vigilant with
    > respect to this, and take corrective action should it occur again.

    >
    > In the meantime, I have sent you a £10 Tesco Moneycard, by way of an
    > apology. I trust you will accept this with my best wishes.
    >
    > Thank you for taking the time and trouble to write to our Chief

    > Executive’s office.
    >
    > Kind Regards
    >
    >
    > Ryan Fitzpatrick
    > Customer Service Executive
    >
    > [image: Tesco Logo]
    >
    > ……………… Original Message ………………

    >
    > To: ceo.customerservice@tesco.co.uk
    > From: eribsskog@gmail.com
    > Received: 07/01/2012

    >
    >
    > Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office
    > ref.11922637
    >
    > Hi,
    >
    > since August, I've been thrown out, in an unfair court-case, in Liverpool.

    >
    > I now live in Sunderland.
    >
    > About an hour ago, I was at your Tesco Metro-shop, in the Bridges shopping
    > centre, in Sunderland.
    >
    > I shopped for £1.37, (since I also was at Iceland, I have to admit).

    >
    > But the machine didn't accept my card.
    >
    > When I got home now, I checked my online banking.
    >
    > And I can see that my RBS-account have been charged for £1.37.
    >
    > So I think your system might have a bug.

    >
    > Something like that.
    >
    > Could you please compensate me for the money I lost and my time, I was
    > wondering.
    >
    > Thanks in advance for any help!
    >
    > Yours sincerely,

    >
    > Erik Ribsskog
    >
    >
    > ———- Forwarded message ———-
    > From: Erik Ribsskog <eribsskog@gmail.com>
    > Date: Mon, Aug 15, 2011 at 4:14 PM

    > Subject: Re: Email to Chief Executive's office ref.11922637
    > To: ceo.customerservice@tesco.co.uk
    >
    >
    > Ok,
    >

    > then I undestand.
    >
    > Unfortunately, Liverpool County Court still drags people to their court,
    > even during a riot, I didn't go, since I haden't prepared for the meeting,
    > since I hadn't gotten a letter regarding a hearing, from them.

    >
    > So it's possible I'm not going to be shopping in that shop any longer, if
    > I'm being thrown out.
    >
    > Thank you very much for informing about this.
    >
    > Maybe the shop should have had a poster on it, informing about this, with

    > the 7 PM closing-time, I'm wondering, (since I used to work as a Shop
    > Manager in Norway, I wonder about things like this).
    >
    > Thank you very much again for your reply!
    >
    > Best regards,

    >
    > Erik Ribsskog
    >
    >
    > On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk> wrote:
    >
    > > **

    > > Dear Mr Ribsskog
    > >
    > > Thank you for your email addressed to our Chief Executive's office, to
    > > which I have been asked to respond.
    > >
    > > I was sorry to learn that our Liverpool One store was closed before the

    > > advertised time of 10pm on Saturday night. I can appreciate how
    > > inconvenient this must have been, and would like to apologise for any
    > > inconvenience caused.
    > >
    > > I have discussed this matter with Andy Deignan, the Store Manager. He was

    > > sorry to learn of your complaint, and asked me to apologise on his
    > behalf.
    > > Regrettably, the store closed at 7pm from Tuesday to Saturday due to a
    > > police request. This request came in light of the trouble which occurred

    > in
    > > many cities last week.
    > >
    > > I apologise for any disappointment caused, but hope you can now
    > appreciate
    > > why the store was closed early last week.
    > >

    > > Thank you for taking the time to write to our Chief Executive’s office. I
    > > do hope we can continue to look forward to your valued custom.
    > >
    > > Kind Regards
    > >
    > >

    > > Ryan Fitzpatrick
    > > Customer Service Executive
    > >
    > > [image: Tesco Logo]
    > >
    > > ……………… Original Message ………………
    > > To: ceo.customerservice@tesco.co.uk

    > > From: eribsskog@gmail.com
    > > Received: 13/08/2011
    > > Subject: Complaint
    > >
    > > Hi,
    > >
    > > I wanted to complain about your shop, in Liverpool One, (the Tesco

    > > Superstore here).
    > >
    > > It says on the door, that it closed on 10 pm., on Saturdays.
    > >
    > > Yet today, I was there at 9.37 pm., (it said on my mobile), and then the
    > > hop was closed.

    > >
    > > (See attached pictures).
    > >
    > > I've checked the clock on my mobile again now, and it show the right
    > time.
    > >
    > > What's going on, I was wondering, why does your shop close early?

    > >
    > > (This was also the case one night earlier this week, I remember, on
    > > Wednesday, I think it was, that this shop closed early).
    > >
    > > Hope you can explain this, since I had to shop in your other shop, at

    > > Clayton Sq., where they don't have that much budget and other stock,
    > (since
    > > I'm unemployed, and they were sold out on noodles, etc).
    > >
    > > Yours sincerely,
    > > Erik Ribsskog

    > >
    > > ——————————
    > > This is a confidential email. Tesco may monitor and record all emails.
    > The
    > > views expressed in this email are those of the sender and not Tesco.

    > >
    > > Tesco Stores Limited
    > > Company Number: 519500
    > > Registered in England
    > > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire
    > EN8
    > > 9SL

    > > VAT Registration Number: GB 220 4302 31
    > >
    >






  • Jeg sendte en ny e-post til Tesco







    Gmail – Email to Chief Executive's office ref.11922637







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Email to Chief Executive’s office ref.11922637





    Erik Ribsskog

    <eribsskog@gmail.com>





    Wed, Jan 11, 2012 at 10:21 AM





    To:

    ceo.customerservice@tesco.co.uk



    Hi,

    my new address is:

    Erik Ribsskog

    Azalea Lodge
    1-2 Azalea Terracce North
    Sunderland
    SR2 7ES
    I overheard I was followed by some 'mafian', in Oslo, in 2003 and 2004, and moved to the UK to study at the University of Sunderland, in 2004, but then I got problems with the study-loan-bank in Norway, and this lead eventually to that I went back to Norway, in 2005, and worked for free with lumberjack-work, on some relatives farm, because my uncle have been in a motorcycle-accident and can't do much work like that.

    When I had cleaned up most of the farm-forrest-area, then a team showed up, who try to murder me, I then ran to the UK again, and ended up in Liverpool, where the Police just told me to 'come back if something happes'.

    And this was in 2005, and this is really where it is still.
    So I don't really know very much about what's going on, since noone tells me anything.
    Regards,


    Erik Ribsskog

    On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email to our Chief Executive’s office, to which I have been asked to respond.

    I was concerned to learn that your card was initially not accepted at our Sunderland Metro store, but you were subsequently charged. I can appreciate how disappointing this must be, and would like to apologise for any inconvenience caused.

    I have discussed the matter with the Store Manager, who was equally concerned to learn of your complaint. He was regrettably unable to explain why this occurred, but has assured me that he will remain vigilant with respect to this, and take corrective action should it occur again.

    In the meantime, I have sent you a £10 Tesco Moneycard, by way of an apology. I trust you will accept this with my best wishes.

    Thank you for taking the time and trouble to write to our Chief Executive’s office.

    Kind Regards

    Ryan Fitzpatrick
    Customer Service Executive

    Tesco Logo

    ……………… Original Message ………………

    To: ceo.customerservice@tesco.co.uk
    From: eribsskog@gmail.com
    Received: 07/01/2012

    Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office ref.11922637

    Hi,

    since August, I've been thrown out, in an unfair court-case, in Liverpool.

    I now live in Sunderland.

    About an hour ago, I was at your Tesco Metro-shop, in the Bridges shopping
    centre, in Sunderland.

    I shopped for £1.37, (since I also was at Iceland, I have to admit).

    But the machine didn't accept my card.

    When I got home now, I checked my online banking.

    And I can see that my RBS-account have been charged for £1.37.

    So I think your system might have a bug.

    Something like that.

    Could you please compensate me for the money I lost and my time, I was

    wondering.

    Thanks in advance for any help!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Aug 15, 2011 at 4:14 PM
    Subject: Re: Email to Chief Executive's office ref.11922637
    To: ceo.customerservice@tesco.co.uk

    Ok,

    then I undestand.

    Unfortunately, Liverpool County Court still drags people to their court,
    even during a riot, I didn't go, since I haden't prepared for the meeting,
    since I hadn't gotten a letter regarding a hearing, from them.

    So it's possible I'm not going to be shopping in that shop any longer, if
    I'm being thrown out.

    Thank you very much for informing about this.

    Maybe the shop should have had a poster on it, informing about this, with

    the 7 PM closing-time, I'm wondering, (since I used to work as a Shop
    Manager in Norway, I wonder about things like this).

    Thank you very much again for your reply!

    Best regards,

    Erik Ribsskog

    On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk> wrote:

    > **
    > Dear Mr Ribsskog
    >
    > Thank you for your email addressed to our Chief Executive's office, to

    > which I have been asked to respond.
    >
    > I was sorry to learn that our Liverpool One store was closed before the
    > advertised time of 10pm on Saturday night. I can appreciate how
    > inconvenient this must have been, and would like to apologise for any

    > inconvenience caused.
    >
    > I have discussed this matter with Andy Deignan, the Store Manager. He was
    > sorry to learn of your complaint, and asked me to apologise on his behalf.
    > Regrettably, the store closed at 7pm from Tuesday to Saturday due to a

    > police request. This request came in light of the trouble which occurred in
    > many cities last week.
    >
    > I apologise for any disappointment caused, but hope you can now appreciate
    > why the store was closed early last week.

    >
    > Thank you for taking the time to write to our Chief Executive’s office. I
    > do hope we can continue to look forward to your valued custom.
    >
    > Kind Regards
    >
    >
    > Ryan Fitzpatrick

    > Customer Service Executive
    >
    > [image: Tesco Logo]
    >
    > ……………… Original Message ………………
    > To: ceo.customerservice@tesco.co.uk

    > From: eribsskog@gmail.com
    > Received: 13/08/2011
    > Subject: Complaint
    >
    > Hi,
    >
    > I wanted to complain about your shop, in Liverpool One, (the Tesco

    > Superstore here).
    >
    > It says on the door, that it closed on 10 pm., on Saturdays.
    >
    > Yet today, I was there at 9.37 pm., (it said on my mobile), and then the
    > hop was closed.
    >

    > (See attached pictures).
    >
    > I've checked the clock on my mobile again now, and it show the right time.
    >
    > What's going on, I was wondering, why does your shop close early?
    >

    > (This was also the case one night earlier this week, I remember, on
    > Wednesday, I think it was, that this shop closed early).
    >
    > Hope you can explain this, since I had to shop in your other shop, at

    > Clayton Sq., where they don't have that much budget and other stock, (since
    > I'm unemployed, and they were sold out on noodles, etc).
    >
    > Yours sincerely,
    > Erik Ribsskog
    >
    > ——————————

    > This is a confidential email. Tesco may monitor and record all emails. The
    > views expressed in this email are those of the sender and not Tesco.
    >
    > Tesco Stores Limited
    > Company Number: 519500

    > Registered in England
    > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8
    > 9SL
    > VAT Registration Number: GB 220 4302 31
    >







  • Jeg sendte en ny e-post til Tesco







    Gmail – Email to Chief Executive's office ref.11922637







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Email to Chief Executive’s office ref.11922637





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Jan 10, 2012 at 9:51 AM





    To:

    ceo.customerservice@tesco.co.uk



    Hi,

    and also, what's the Shop Manager's name?
    I've overheard I'm followed by some 'mafian', in Norway.
    (And I've worked as a Shop Manager myself for several years in Norway, and thought this incident was peculiar).

    Do you think this could be related, in any way?
    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>


    Date: Tue, Jan 10, 2012 at 9:35 AM
    Subject: Re: Email to Chief Executive's office ref.11922637
    To: ceo.customerservice@tesco.co.uk

    Hi,

    that's very fine!
    But I've moved to Sunderland now.

    Don't you want my new address?

    Best regards,

    Erik Ribsskog

    On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote:


    Dear Mr Ribsskog

    Thank you for your email to our Chief Executive’s office, to which I have been asked to respond.

    I was concerned to learn that your card was initially not accepted at our Sunderland Metro store, but you were subsequently charged. I can appreciate how disappointing this must be, and would like to apologise for any inconvenience caused.

    I have discussed the matter with the Store Manager, who was equally concerned to learn of your complaint. He was regrettably unable to explain why this occurred, but has assured me that he will remain vigilant with respect to this, and take corrective action should it occur again.

    In the meantime, I have sent you a £10 Tesco Moneycard, by way of an apology. I trust you will accept this with my best wishes.

    Thank you for taking the time and trouble to write to our Chief Executive’s office.

    Kind Regards

    Ryan Fitzpatrick
    Customer Service Executive

    Tesco Logo

    ……………… Original Message ………………

    To: ceo.customerservice@tesco.co.uk
    From: eribsskog@gmail.com
    Received: 07/01/2012

    Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office ref.11922637

    Hi,

    since August, I've been thrown out, in an unfair court-case, in Liverpool.

    I now live in Sunderland.

    About an hour ago, I was at your Tesco Metro-shop, in the Bridges shopping
    centre, in Sunderland.

    I shopped for £1.37, (since I also was at Iceland, I have to admit).

    But the machine didn't accept my card.

    When I got home now, I checked my online banking.

    And I can see that my RBS-account have been charged for £1.37.

    So I think your system might have a bug.

    Something like that.

    Could you please compensate me for the money I lost and my time, I was

    wondering.

    Thanks in advance for any help!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Aug 15, 2011 at 4:14 PM
    Subject: Re: Email to Chief Executive's office ref.11922637
    To: ceo.customerservice@tesco.co.uk

    Ok,

    then I undestand.

    Unfortunately, Liverpool County Court still drags people to their court,
    even during a riot, I didn't go, since I haden't prepared for the meeting,
    since I hadn't gotten a letter regarding a hearing, from them.

    So it's possible I'm not going to be shopping in that shop any longer, if
    I'm being thrown out.

    Thank you very much for informing about this.

    Maybe the shop should have had a poster on it, informing about this, with

    the 7 PM closing-time, I'm wondering, (since I used to work as a Shop
    Manager in Norway, I wonder about things like this).

    Thank you very much again for your reply!

    Best regards,

    Erik Ribsskog

    On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk> wrote:

    > **
    > Dear Mr Ribsskog
    >
    > Thank you for your email addressed to our Chief Executive's office, to

    > which I have been asked to respond.
    >
    > I was sorry to learn that our Liverpool One store was closed before the
    > advertised time of 10pm on Saturday night. I can appreciate how
    > inconvenient this must have been, and would like to apologise for any

    > inconvenience caused.
    >
    > I have discussed this matter with Andy Deignan, the Store Manager. He was
    > sorry to learn of your complaint, and asked me to apologise on his behalf.
    > Regrettably, the store closed at 7pm from Tuesday to Saturday due to a

    > police request. This request came in light of the trouble which occurred in
    > many cities last week.
    >
    > I apologise for any disappointment caused, but hope you can now appreciate
    > why the store was closed early last week.

    >
    > Thank you for taking the time to write to our Chief Executive’s office. I
    > do hope we can continue to look forward to your valued custom.
    >
    > Kind Regards
    >
    >
    > Ryan Fitzpatrick

    > Customer Service Executive
    >
    > [image: Tesco Logo]
    >
    > ……………… Original Message ………………
    > To: ceo.customerservice@tesco.co.uk

    > From: eribsskog@gmail.com
    > Received: 13/08/2011
    > Subject: Complaint
    >
    > Hi,
    >
    > I wanted to complain about your shop, in Liverpool One, (the Tesco

    > Superstore here).
    >
    > It says on the door, that it closed on 10 pm., on Saturdays.
    >
    > Yet today, I was there at 9.37 pm., (it said on my mobile), and then the
    > hop was closed.
    >

    > (See attached pictures).
    >
    > I've checked the clock on my mobile again now, and it show the right time.
    >
    > What's going on, I was wondering, why does your shop close early?
    >

    > (This was also the case one night earlier this week, I remember, on
    > Wednesday, I think it was, that this shop closed early).
    >
    > Hope you can explain this, since I had to shop in your other shop, at

    > Clayton Sq., where they don't have that much budget and other stock, (since
    > I'm unemployed, and they were sold out on noodles, etc).
    >
    > Yours sincerely,
    > Erik Ribsskog
    >

    > ——————————

    > This is a confidential email. Tesco may monitor and record all emails. The
    > views expressed in this email are those of the sender and not Tesco.
    >
    > Tesco Stores Limited
    > Company Number: 519500

    > Registered in England
    > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8
    > 9SL
    > VAT Registration Number: GB 220 4302 31
    >






  • Min Bok 2 – Kapittel 14: Mer fra skoleåret 1989/90

    Hu Laila Johansen, hu fortalte forresten det, at hu hadde vært i nærheten, da Dalei Lama, fikk Nobels Fredspris, i Oslo, et par år før det her da.

    Og hu hadde da gått fram, til Dalai Lama, for å få autografen hans, forklarte hun.

    Men så hadde hu surra, for det var visst en annen munk, som var Dalai Lama da.

    (Eller noe).

    Fortalte hu Laila Johansen da.

    (I huset til hu og mora, på Skøyen der, en gang, i januar 1990 da).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Og de dagene, som Pia og jeg, bodde hos Axel og dem, mens de var på ferie, (hos Arne Thomassen sin mor, i Nord-Norge muligens vel), i romjula 1989.

    Så begynte jeg å forklare for Pia, at nå hadde jeg rota med 7-8-9-10 damer, eller noe sånt.

    (Tilsammen i livet mitt da).

    Men det var ingenting da, skjønte jeg på Pia.

    Hu hadde rota med mange fler personer da, fortalte hu.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Magne Winnem, han jobba jo som Assisterende Butikksjef, på Rimi Nadderud, i Bærum, før jul, det her skoleåret.

    Og han ville at jeg skulle dra innom der, og besøke han, på jobb, (husker jeg).

    Jeg tok en buss, fra ved Østbanehallen der, (eller fra borte ved ‘Plata’ der), var det kanskje.

    Og den bussen kjørte forbi en videregående skole, i Stabæk, eller noe, vel.

    Hvor en god del hotte tenåringsdamer gikk på bussen, husker jeg.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Jeg hadde nok vært på Rimi Nadderud der før.

    For jeg visste vel hvor jeg skulle gå av bussen.

    For Magne Winnem hadde dratt meg med, til Nadderudhallen, et par ganger, for å spille bowling.

    For Rimi hadde vel et bedriftslag, (eller noe), i bowling, tror jeg.

    Men jeg var ikke så glad i å spille bowling.

    Så jeg kjeda meg vel mest der kanskje.

    Jeg spilte kanskje på noen spilleautomater der, eller noe.

    Hvem vet.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Rimi Nadderud var en ikke så utrolig stor Rimi-butikk.

    Den var vel en gjennomsnitlig stor Rimi, (eller litt mindre vel), vil jeg vel tippe på.

    Jeg hang der mens de telte kassene, og sånn, vel.

    (Og det er ikke umulig at jeg hjalp dem med å telle en kasse også.

    (Siden jeg jo hadde sitti i kassa, på CC Storkjøp, skoleåret før det her).

    Men det husker jeg ikke helt).

    Magne Winnem han jobbet jo ‘bare’ som Assisterende Butikksjef der.

    Så han hadde ei kvinnelig butikksjef, i 20-åra, husker jeg.

    (Jeg lurer på om det muligens kan ha vært hu Bettina, som seinere ble butikksjef, inne i Oslo.

    (På Rimi Askergata, (ved Tøyen vel), og så på Rimi Ringen vel, på Carl Berner).

    Men det skal jeg ikke si helt sikkert).

    Typen til hu kvinnelige butikksjefen, var også i butikken der da, på Rimi Nadderud, da vi skulle låse oss ut, etter endt åpningstid.

    Winnem og jeg, vi gikk foran hu butikksjefen og typen hennes, opp trappa, som var før utgangsdøra, på Rimi Nadderud der da.

    Og jammen, så klaska ikke hu butikksjef-dama, Magne Winnem på rumpa, mens vi gikk ut av butikken der da.

    Selv om typen hennes, gikk ved siden av henne da.

    Så det var vel ikke sånn, at jeg var så misunnelig, på Magne Winnem, som begynte å jobbe i Rimi, rett etter videregående.

    Hu dama som var sjefen hans virka litt vel litt vel rå kanskje, (for å si det sånn).

    (Hvis det var hu Bettina, så var hu med i Rimi/Hakon sin MC-klubb, ‘Hakon Raiders’, på 90-tallet, sammen med ei som var butikksjef for meg, og som var lesbisk samboer vel, med Liv Undheim, i LO, (som nå er nestleder, i Industri Energi-forbundet), nemlig ei tidligere Rimi-butikksjef, som heter Elisabeth Falkenberg.

    Som var fra Tønsberg/Sandefjord der vel, mener jeg at hu sa. Hu sa ihvertfall at hu var fra like ved der den fabrikken som lagde Pizza Grandama, for Rimi, lå).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Det var kanskje fordi at vi skulle dra å bowle, eller noe, som var grunnen til at jeg stakk innom Winnem der, på Rimi Nadderud, den dagen.

    Det er mulig.

    Hvem vet.

    Bare noe jeg tenkte på.

    En ting som Magne Winnem og meg, hadde felles, det var at vi begge var ‘coca-colikere’.

    (Altså at vi begge drakk mye Coca-Cola da).

    Jeg hadde jo vært mye på språkreise, i England.

    Og jeg hadde plutselig sett, at de hadde Cherry Cola-bokser, på Tesco, (var det vel), på Churchill Square, i Brighton, da jeg gikk inne i den butikken, sammen med min tremenning, Øystein Andersen, en gang, sommeren 1988, (må det vel ha vært).

    Og jeg hadde jo drikki Cherry Cola en gang, på den burgersjappa i Tønsberg, (som jeg har skrevet om, i Min Bok vel), en gang klassen min på Svelvik Ungdomsskole, var på klassetur, til et marinemuseum i Horten, blant annet.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    De hadde også brusen Dr. Pepper, i England, denne sommeren, husker jeg.

    Og norsk TV, (eller om det var svensk TV), de en gang visst, en Dr. Pepper reklame, fordi at reklamen var som en skrekkfilm, (og ikke fordi at man solgte Dr. Pepper i Norge).

    Det var en varulv som løp etter rødhette, eller noe.

    Og den varulven var så realistisk da.

    At NRK, (var det vel), sendte den reklamen da.

    (For å vise hvor teknisk bra, som reklamefilmer kunne bli da.

    Noe sånt).

    Så jeg syntes at både Cherry Coca-Cola og Dr. Pepper, var artige brus-slag, på den her tiden, (rundt 1988), da.

    Noe vel ikke min tremenning Øystein Andersen syntes vel.

    (Av en eller annen grunn).

    Sånn som jeg kan huske det.

    Fra den gangen vi prata om det her, inne på den Tesco-butikken, i Brighton der, osv., (sommeren 1988 da).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Men siden jeg var så glad i Coca-Cola, så hadde jeg syntes det, at det var nesten som en sensasjon, at det også fantes Cherry Coca-Cola da.

    Og på en tidligere klassetur, med Svelvik Ungdomsskole, så hadde jeg blitt med Kenneth Sevland, på Platebaren, på Grønland T-banestasjon der.

    Som han syntes at var så kul da.

    Så jeg var litt kjent, på Grønland og.

    Også siden jeg kjente hu Lill Beate Gustavsen og hu Pia fra Korea da.

    Som bodde på Grønland da.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Så jeg gikk en gang litt rundt på Grønland der da, husker jeg.

    For å se hvordan butikker og sånn, som de hadde der, kanskje.

    Og de hadde en matbutikk, som var drevet av noen innvandrere vel.

    Men som så ganske ordentlig ut da.

    (Den butikken hadde vel cirka den samme standarden, som Jens Evensen, på Grønland T-banestasjon der kanskje).

    Så jeg gikk inn i den butikken, og kikka litt der da.

    Og der fant jeg faktisk ut, at de solgte Cherry Coca-Cola-bokser.

    (Som de hadde importert selv kanskje).

    Som jeg syntes at var artig da.

    Dette trodde jeg også at min tidligere klassekamerat, fra Gjerdes Videregående, Magne Winnem, ville syntes at var kult da.

    (Siden han også var veldig glad, i Coca-Cola da).

    Så jeg ba han om å møte meg, utafor Oslo City, en gang da.

    (For vanligvis, så var det Magne Winnem, som fant på masse ting.

    (Som også hans kamerat, i Drammen, Raymond, sa at Winnem var så flink til da).

    Men var det jeg som fant på noe da, for en gangs skyld).

    Men da jeg dro med Winnem, til den her butikken, for å vise han, at de solgte Cherry Coca-Cola der da.

    (Noe jeg trodde at han skulle synes, at var litt kult).

    Så ble han vel bare litt sur, tror jeg.

    (Ihvertfall sånn som jeg kan huske det).

    Av en eller annen grunn.

    Winnem var jo i Oslo og besøkte meg, på Abildsø, ihvertfall en gang i uka, (eller noe sånt), det her semesteret vel.

    Så om han dro til Oslo en gang ekstra, (den ganske korte veien, fra Nadderud), så gjorde vel ikke det så mye forskjell, tenkte nok jeg da.

    Jeg trodde at Winnem syntes at det var kult å dra inn til Oslo.

    (Og at han ville synes at det var kult, med en ny Coca Cola-versjon da).

    Og at det var derfor at han besøkte meg ‘hele tida’, på Abildsø da.

    Men men.

    Bare noe jeg tenkte på.

    Så sånn var det.

    Jeg dro også på noen helgeturer, tilbake til Sand, husker jeg, dette skoleåret.

    En gang, så møtte jeg Pia i Drammen vel.

    Og vi tok bussen, tilbake til Bergeråsen.

    På den bussen, så satt det to tenåringsgutter, like ovenfor oss der.

    På det bakerste setet vel.

    Og de skravla høyt da.

    Noe jeg ikke var vent til, på den bussen.

    (Som jeg jo hadde pleid å ta ganske ofte, skoleåret før).

    Så jeg ba dem dempe seg litt da.

    For sånn høy skravling, som de dreiv med, det var jeg ikke vant med, på 18-bussen, for eksempel, inne i Oslo da.

    Og jeg syntes at jeg kunne heve stemmen litt selv kanskje, på den bussen da.

    Siden jeg hadde gått på samarbeidsavtalen, mellom Vestfold og Buskerud, og kjørt den bussen gratis da, skoleåret før.

    Og jeg var vel litt eldre, enn de her gutta, så da sa for eksempel Ulf Havmo, på Bergeråsen, at man ta de som var litt yngre enn seg selv litt da.

    Og jeg ble kanskje litt irritert, av at de var litt brautende kanskje, de her unggutta da.

    Det var kanskje noe i stemmene deres, som jeg ikke likte.

    (Hvem vet).

    Og kanskje jeg syntes at de satt litt for nærme, der Pia og jeg satt.

    Vi gikk vel på bussen først, tror jeg.

    Men men.

    Noe sånt.

    Bare noe jeg tenkte på.

    Så sånn var det.

    De unggutta, de gikk av bussen, på Tangen/Nesbygda et sted der da.

    Og Pia spurte meg hvorfor jeg hadde kjefta på dem.

    Og det var vel fordi at jeg ikke var vant til det, fra Oslo, at folk prata så høyt, på bussen.

    Tror jeg at jeg svarte.

    (Og at jeg kanskje bli litt anspent da, av å bo inne i Oslo.

    Som var en litt tøffere by, enn Drammen vel.

    Med masse narkomane, fylliker, tiggere og innvandrergjenger, osv).

    Noe sånt.

    Så sånn var vel det.

    Bare noe jeg tenkte på.

    Men men.

    En gang, seinere dette skoleåret.

    Så møtte jeg Cecilie Hyde og Pia, i Drammen.

    Jeg hadde ikke fått klipt meg, husker jeg, før jeg dro til Drammen/Sand da.

    Så pigg-sveisen min så litt uklipt ut da, (husker jeg).

    Dette var en fredag ettermiddag, og Cecilie Hyde og Pia, de dro med meg, til en frisørsalong, som lå like ved den største kinoen, på Bragernes der da.

    Dette var der noen damer jobba, som søstera mi, hadde fortalt meg litt om tidligere vel.

    Det var ei brunette, som farga håret, for å se ut som Marylin Monroe da.

    (Og vel hadde vært i Marylin Monroe-konkurranser, tror jeg).

    Også var det ei som eide frisørsalongen da, (som het ‘Cutting Crew’, det samme som et 80-tallsband, (noe Cecilie Hyde syntes at var morsomt vel), som hadde bodd i London og sånn vel.

    Dette var de to damene, som seinere på 90-tallet, skulle bli kjent som popgruppen Diva, og som Pia og Cecilie Hyde hadde blitt kjent med, etter at jeg hadde flytta inn til Oslo da.

    Hu eier-dama, hu klipte ei annen dame der, mener jeg å huske.

    Mens jeg følte meg skikkelig dum da, husker jeg.

    Siden jeg gikk med en litt for lang og uklipt piggfrisyre da.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Jeg sa vel kanskje hei, til hu Helen Sommer da, (heter hu, så jeg nå, på Wikipedia), når vi ble sluppet inn av henne, i frisørsalongen hennes der da.

    Etter frisørsalongens åpningstid da.

    Jeg hadde ikke sett hu Helene Sommer før.

    Og jeg så vel henne aldri igjen, etter det her, heller.

    Jeg var liksom bare med Pia og Cecilie Hyde dit da.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Jeg forklarte kanskje at jeg var fra Oslo.

    Men jeg fikk ikke noe særlig oppmerksomhet, fra hu Helene Sommer, husker jeg.

    Som vel klipte håret til ei annen dame, mens vi var der, (mener jeg å huske).

    Pia, Cecilie Hyde og jeg, vi bare hang der litt, i en halvtime, (eller noe), kanskje.

    Mens vi muligens drakk litt kanskje.

    Eller ihvertfall planla hva vi skulle gjøre videre, denne fredagskvelden da.

    Cecilie Hyde, hu ville kjøpe hasj.

    Så vi forlot frisørsalongen, til hu Helene Sommer da.

    Etter en times tid kanskje.

    Noe sånt.

    Også dro Cecilie Hyde med Pia og meg, over bybrua, over til Strømsø-sida, (i Drammen), da.

    (Det her var vel våren 1989 en gang vel).

    Og til Tollbugata, (mener jeg at det var).

    En vei, som gikk til venstre, like etter at vi hadde gått over bybrua, over til Strømsø der da.

    Så gikk vi inn i en gammel bygård, av tre.

    (Som nesten så litt falleferdig ut vel).

    Dette var vel en pub, eller en restaurant, drevet av, (og mest besøkt av), pakistanere, (tror jeg).

    Jeg husker at Cecilie Hyde spurte en pakistansk mann, i 30-40 åra, (etter at hu først hadde snakka med noen andre pakistanere der vel).

    Om hu kunne få kjøpe noe hasj.

    Nei, sa han pakistaneren.

    Og vi gikk ut derfra da, uten at Cecilie Hyde hadde fått kjøpt seg noe hasj da.

    Jeg lurte på om dette kanskje var fordi at jeg hadde sett for streit ut, og at han pakistaneren derfor ikke turte å selge hasj, til Cecilie Hyde da.

    (Noe sånt.

    Men jeg var ikke helt sikker).

    Men jeg var ikke helt sikker.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Så tok jeg vel bussen til Sand vel, for å besøke bestemor Ågot da.

    Enten sammen med Pia, eller alene vel.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    På et annet av mine helgebesøk, til bestemor Ågot.

    Så møtte jeg også Pia og Cecilie Hyde, i Drammen Sentrum da.

    Cecilie Hyde, hadde lyst på øl, (husker jeg at hu plutselig sa).

    Så jeg kjøpte en six-pack, i den matbutikken, (som var nede i en kjeller liksom), i Gågata der da.

    En butikk som Magne Winnem, tidligere hadde dratt meg med i, for å liksom ‘inspisere’ da.

    (Skoleåret før, da vi begge gikk på datalinja, på Gjerdes Videregående).

    Som lå like ved Gågata da.

    Siden vi begge jobba i matbutikker da, dette skoleåret, som vi gikk på Gjerde.

    Winnem jobba jo da som låseansvarlig, på Rimi Asker, og jeg jobba i kassa, (for det meste), på CC Storkjøp da.

    Så jeg var ikke så vant til å gå gjennom butikker, for å vurdere standarden liksom.

    Det var ikke noe jeg hadde drevet med, (i det hele tatt), før Magne Winnem, skulle ha meg med, for å gjøre det, i den matbutikken, i Gågata der, på Bragernes, den gangen da.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Cecilie Hyde og Pia, de ville at vi skulle sette oss, midt på Bragernes Torg der.

    Like ved Taxi-holdeplassen der.

    Mens vi venta på bussen da.

    (Som gikk fra Rutebilstasjonen, på Strømsø, på den andre sida av Drammenselva da).

    Jeg hadde jo vært russ, det siste året, før jeg flytta inn til Oslo.

    (Som bare var noen måneder, før det her).

    Så jeg glemte vel det, at jeg ikke var russ lenger.

    Og så åpna jeg meg en øl da, mens jeg satt på Bragernes Torg der da.

    Sammen med søstera mi og Cecilie Hyde.

    (Magne Winnem, var det vel.

    Han pleide vel å si det, når vi drakk i Oslo.

    At jeg kunne ta med øl-en, på vei til bussen, eller noe.

    På Abildsø der kanskje.

    Ihvertfall så var ikke sånt så strengt, i Oslo, tror jeg.

    Nå for tiden, så er det jo lov, å drikke øl/vin, hvis man har piknik, i parkene, i Oslo, for eksempel.

    Politiet i Oslo slår ihvertfall ikke ned på det da, hvis man drikker alkohol, i parken, hvis man ellers oppfører seg bra da).

    Men mens vi tre satt der.

    (Jeg hang liksom bare med Cecilie Hyde og søstera mi da.

    Sånn som jeg hadde pleid å gjøre, da jeg gikk på skole i Drammen, året før.

    Og de to jentene flytta opp til meg da, i Leirfaret 4B der, like før jul, i 1988).

    Så så jeg plutselig en svart støvel, (fra noen som stod bak meg), som sparka overende øl-en min.

    Og jeg snudde meg da, og så to politimenn, som lurte på det her da, med øl-drikkinga mi da.

    De sa vel bare at jeg ikke fikk lov til å drikke øl der, tror jeg.

    Jeg så vel overraska og irritert ut, tror jeg.

    Jeg var ikke vant med det, at noen helte ut øl-en min liksom.

    De så også ganske strenge ut, de her politifolka da.

    Som forstyrra Cecilie Hyde, Pia og meg der.

    Mens vi liksom bare satt og venta, til bussen vår, (som gikk annenhver time), skulle dukke opp, på den andre side av bybrua liksom.

    Og Cecilie Hyde, hu ville jo at jeg skulle kjøpe øl.

    For jeg hadde jo fult studielån, det her studieåret.

    Mens Pia og Cecilie Hyde da, de gikk jo begge fremdeles på videregående.

    Enda Hyde var like gammel som meg.

    Men hu hadde skifta studieretning, et par ganger da, på Sande Videregående.

    Så sånn var det.

    Men men.

    Bare noe jeg tenkte på.

    Så jeg fikk nesten litt sjokk da, av de her politifolka.

    For jeg kjente meg såpass hjemme, i Drammen.

    At det ikke hadde falt meg inn, at jeg gjorde noe galt, når jeg åpna en øl, da jeg satt på Torget, sammen med Cecilie Hyde og søstera mi der.

    Det hadde ikke falt meg inn, rett og slett.

    Jeg satt jo der med to damer, og vi satt jo bare stille, på bakken der, og prata, på en sivilisert måte da.

    (Selv om dette vel var et rimelig rart sted å sitte.

    Må jeg vel innrømme.

    Men det var Cecilie Hyde som ville at vi skulle kjøpe øl, og at vi skulle sitte på torget der da, mens vi venta på bussen).

    Så det ble nesten som noe privat, (syntes kanskje jeg), siden vi tre, ble sittende i en slags ring der vel, tror jeg.

    Og vi hadde jo bodd sammen, vi tre, i min fars leilighet, i Leirfaret 4B, et snaut år, før det her da.

    (Og også hos Hyde og dem i Svelvik, og hos Ågot på Sand).

    Så jeg glemte meg vel litt da, og tenkte ikke på det, at jeg satt på et offentlig sted kanskje.

    Samtidig var dette vel Aass Fatøl, som jeg hadde kjøpt.

    Og som jeg hadde drikki mye av, i russetida da.

    Så jeg glemte meg kanskje, og kjeda meg vel litt, og trodde vel kanskje at jeg var tilbake i russetida da, siden jeg var i Drammen liksom.

    (Noe sånt).

    Hvem vet.

    Det var ihvertfall en ubehagelig opplevelse, det her da, husker jeg.

    Som satt et lite støkk i meg nesten.

    Den her møtet, med de her politifolkene da.

    Som bare tuppa overende ølen min da.

    Før de prata til meg da.

    Og de kom fra bak ryggen min, (og de var også stille), så jeg så dem ikke engang, før en fot plutselig sparka overende øl-en min da.

    Så jeg skvatt og fikk meg liksom nesten et sjokk da.

    (Noe sånt).

    Jeg var ikke vant til å bli behandla på en sånn her måte, for å si det sånn.

    Selv om jeg ikke fikk noe bot da, (men bare tilsnakk), av de her politifolka da.

    Så behøvde dem vel kanskje ikke ha skremt meg sånn.

    (For å si det sånn).

    Bare noe jeg tenkte på.

    Så sånn var det.

    Men men.

    Hva mer som skjedde, det her første året, som jeg bodde i Oslo.

    Det hadde jeg tenkte å skrive mer om, i de neste kapitlene, av Min Bok 2.

    Så vi får se når jeg klarer å få skrevet de kapitlene.

    Vi får se.

  • Jeg sendte en ny e-post til Tesco







    Gmail – Problems with RBS-card/Fwd: Email to Chief Executive's office ref.11922637







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Problems with RBS-card/Fwd: Email to Chief Executive’s office ref.11922637





    Erik Ribsskog

    <eribsskog@gmail.com>





    Sat, Jan 7, 2012 at 2:03 PM





    To:

    Executive Response <ceo.customerservice@tesco.co.uk>



    Hi,

    since August, I've been thrown out, in an unfair court-case, in Liverpool.
    I now live in Sunderland.
    About an hour ago, I was at your Tesco Metro-shop, in the Bridges shopping centre, in Sunderland.

    I shopped for £1.37, (since I also was at Iceland, I have to admit).
    But the machine didn't accept my card.
    When I got home now, I checked my online banking.
    And I can see that my RBS-account have been charged for £1.37.

    So I think your system might have a bug.
    Something like that.
    Could you please compensate me for the money I lost and my time, I was wondering.
    Thanks in advance for any help!

    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Aug 15, 2011 at 4:14 PM
    Subject: Re: Email to Chief Executive's office ref.11922637
    To: ceo.customerservice@tesco.co.uk

    Ok,

    then I undestand.
    Unfortunately, Liverpool County Court still drags people to their court, even during a riot, I didn't go, since I haden't prepared for the meeting, since I hadn't gotten a letter regarding a hearing, from them.

    So it's possible I'm not going to be shopping in that shop any longer, if I'm being thrown out.
    Thank you very much for informing about this.
    Maybe the shop should have had a poster on it, informing about this, with the 7 PM closing-time, I'm wondering, (since I used to work as a Shop Manager in Norway, I wonder about things like this).

    Thank you very much again for your reply!

    Best regards,

    Erik Ribsskog


    On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk> wrote:



    Dear Mr Ribsskog

    Thank you for your email addressed to our Chief Executive's office, to which I have been asked to respond.

    I was sorry to learn that our Liverpool One store was closed before the advertised time of 10pm on Saturday night. I can appreciate how inconvenient this must have been, and would like to apologise for any inconvenience caused.

    I have discussed this matter with Andy Deignan, the Store Manager. He was sorry to learn of your complaint, and asked me to apologise on his behalf. Regrettably, the store closed at 7pm from Tuesday to Saturday due to a police request. This request came in

    light of the trouble which occurred in many cities last week.

    I apologise for any disappointment caused, but hope you can now appreciate why the store was closed early last week.

    Thank you for taking the time to write to our Chief Executive’s office. I do hope we can continue to look forward to your valued custom.

    Kind Regards

    Ryan Fitzpatrick

    Customer Service Executive

    Tesco Logo

    ……………… Original Message ………………

    To: ceo.customerservice@tesco.co.uk

    From: eribsskog@gmail.com

    Received: 13/08/2011

    Subject: Complaint

    Hi,

    I wanted to complain about your shop, in Liverpool One, (the Tesco Superstore here).

    It says on the door, that it closed on 10 pm., on Saturdays.

    Yet today, I was there at 9.37 pm., (it said on my mobile), and then the hop was closed.

    (See attached pictures).

    I've checked the clock on my mobile again now, and it show the right time.

    What's going on, I was wondering, why does your shop close early?

    (This was also the case one night earlier this week, I remember, on Wednesday, I think it was, that this shop closed early).

    Hope you can explain this, since I had to shop in your other shop, at Clayton Sq., where they don't have that much budget and other stock, (since I'm unemployed, and they were sold out on noodles, etc).

    Yours sincerely,

    Erik Ribsskog


    This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco.

    Tesco Stores Limited

    Company Number: 519500

    Registered in England

    Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL

    VAT Registration Number: GB 220 4302 31