Stikkord: Tesco

Jeg sendte enda en e-post til Tesco

Gmail – Email to the Chief Executive’s Office

Erik Ribsskog
<eribsskog@gmail.com>

Email to the Chief Executive’s Office

Erik Ribsskog <eribsskog@gmail.com>
Mon, Jul 29, 2013 at 4:11 PM

To:
ceo.customerservice@tesco.co.uk

Cc:
anne-kathrine.skodvin@ica.no

Hi,

I’ve asked for an organisation-map.

And Tesco are registered at the London Stock Exchange, (I’ve read on Wikipedia), so you should have one, I think. I want to please have your organisation-map before I go on with this.

Or if you have a link to a web-site with that map on, that would also be fine.

Also, when I complain to you, then I don’t have to deal with the Store Manager.

I’ve worked as a Store Manager myself, (in the Rimi-chain, owned by ICA).
And the Area Manager, (Anne-Kathrine Skodvin), wouldn’t always tell me who had complained about the shop I ran, (as I remember it).

So there’s no need for me to deal with the Store Manager directly as I see it.

As I’ve explained I’d prefer if Tesco’s central organisation could be like a buffer between me and the staff in the mentioned shop, (Tesco Walton).

Thanks in advance for the help with this!

Regards,

Erik Ribsskog

On Mon, Jul 29, 2013 at 4:01 PM, <ceo.customerservice@tesco.co.uk> wrote:

Dear Mr Ribsskog Thank you for your email. As advised, Colin Richardson, the Walton Store Manager, would be happy to meet with you in store to discuss any concerns you may have. I really do hope that you will choose to meet with him.

The Chief Executive’s Office is the highest point of escalation as we reply on behalf of our board members. Regrettably there is nothing further I can add on this matter. Many thanks once again for contacting the Chief Executive’s Office.

Kind regards David Upstone
Customer Service Executive ……………… Original Message ……………… To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 29/07/2013

Subject: Re: Email to the Chief Executive’s Office

Hi, and how do you explain that Tesco wants to have many different types of
baskets with the same volume that doesn’t mix/stock? Also, it’s not the first time I’ve complained about the Sun Sip-cola being
sold out. I think it’s better if your office serves as a buffer, between me and the
Tesco Walton-employees, if that’s alright. I would have liked to asked your line-manager if that’s alright. And I would have wanted him/her to explain about the ‘basket-case’. Thanks in advance for the help with this. Erik Ribsskog
On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk> wrote: > **
> **

> Dear Mr Ribsskog
>
> Thank you for your patience while this matter has been investigated.
>
> It was disappointing to learn that our Walton store did not have the items

> you wanted in stock during your visit on the 23rd July, I am sorry for the
> inconvenience caused.
>
> I have raised with matter with Colin Richardson, the Walton Store Manager,
> he has asked me to pass on his apologies to you. Colin has advised that the
> items are now back in stock and that he would be happy to meet with you in
> store to discuss any concerns you may have. He has also advised that he
> would like to give you a couple of bottles as a way to apologise for this
> matter arising.
>
> I have reviewed the previous correspondence you have had with this office
> and I can confirm that our position is unchanged with regard to our
> baskets. I am sorry that you will be disappointed with my response.
>
> Thank you for taking the time to contact the Chief Executive’s Office. If
> you have any further queries please don’t hesitate to get back in touch.
>
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 26/07/2013
>
>
> Subject: Re: Email to the Chief Executive’s Office
>
>
> Ok,
>
> I’ve sent you a lot of complaints earlier, you see.
>
> And I started sending them to this e-mail address, a couple of years ago, I
> think.
>
> So now I send all the Tesco-complaints to this e-mail-address.
>
> Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> wanted to complain about, by the way.
>
> And that’s the baskets.
>
> Tesco Walton now have three different types of baskets.
>
> One type which is made of dark blue plastic.
>
> One type which is made of a bit less dark blue plastic.
>
> And a type which is made of metal.
>
> And these three basket-types doesn’t stock with the other basket-types.
>
> So it’s a bit chaotic in the check-out-area, with the baskets.
>
> Since they don’t stock.
>
> If I put a dark blue basket on top of a less dark blue.
>
> Then the dark blue basket doesn’t fit, in the less dark blue.
>
> Even if they are about the same size, in litres, (it looks like to me).
>
> Also the metal ones are about the same size in litres, (like it looks to
> me).
>
> I think it’s odd that a big organisation like Tesco isn’t stream-lined.
>
> I have to focus on the baskets when I shop at Tesco Walton.
>
> It’s like you have to be an expert on Tesco-baskets to shop there, I’d say.
>
> It’s like you want to bully the custommers from Sainsbury and Asda who want
> to try Tesco for a change.
>
> Then you aren’t going to get many new customers, perhaps.
>
> If this isn’t something you do to make people use the trolleys then.
>
> Because I’ve worked in a grocery-chain named Rimi, in Norway.
>
> And they were a bit sceptical with having baskets, in the shops.
>
> They only wanted trolleys, (for the customers).
>
> Since customers with trolleys usually buy more, than if they use a basket,
> to put their groceries in.
>
> But three types of baskets.
>
> Which doesn’t stock.
>
> I think this is how a shop in the third world would have done it.
>
> Why aren’t you more stream-lined, (and ‘Western’), I’m wondering.
>
> And it’s almost the same at Tesco Liverpool One.
>
> Except that I haven’t seen the metal-baskets there.
>
> But they have two types of blue baskets, (with the same volume), that
> doesn’t mix, when one stock them.
>
> And that’s odd for a new shop like that.
>
> Liverpool One has only been around for two or three years.
>
> And this is also a Super-store.
>
> So then it looks like to me that Tesco has problems when they want to have
> a ‘chaos-system’, like this, with the shopping-baskets.
>
> (I’ve studied Information Management and have gone to commerce-school and
> have worked as a retail-manager.
>
> We learned at commerce-school that ‘the custommer is always right’.
>
> But I don’t think Tesco agrees with this, when I see many different types
> of baskets, that doesn’t stock, in your shops.
>
> Then I wonder if the whole Tesco-chain has lost a bit control, to be
> honest.
>
> Erik Ribsskog
>
>
> On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
>
> > Our Ref 15143479
> >
> > Dear Mr Ribsskog
> >
> > Thank you for your email addressed to our Chief Executive, to which I
> have
> > been asked to respond. Please accept my apologies for the delay in doing
> > so.
> >
> > I am currently looking into your concerns and I will be in touch as soon
> > as I have a response.
> >
> > Thank you for your patience in the meantime.
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 23/07/2013
> >
> >
> > Subject: Complaint about Tesco Walton
> >
> > Hi,
> >
> > in this shop both brands of your budget-colas, (in two-litre bottles),
> were
> > sold out today.
> >
> > Both Sun Sip and your own brand.
> >
> > And also two types of budget orange juice was sold out.
> >
> > The one in plastic-botles and the one in cartoon.
> >
> > Regards,
> >
> > Erik Ribsskog
> > ——————————
>
> > This is a confidential email. Tesco may monitor and record all emails.
> The
> > views expressed in this email are those of the sender and not Tesco.
> >
> > Tesco Stores Limited
> > Company Number: 519500
> > Registered in England
> > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire
> EN8
> > 9SL
> > VAT Registration Number: GB 220 4302 31
> >
>

29. juli 2013
Jeg sendte enda en e-post til Tesco

Gmail – Update/Fwd: Email to the Chief Executive’s Office

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: Email to the Chief Executive’s Office

Erik Ribsskog <eribsskog@gmail.com>

Mon, Jul 29, 2013 at 1:05 PM

To:
ceo.customerservice@tesco.co.uk

Hi again,

and do you have an organisation-map.

Because I wonder what is this CEO customer service really? Because you also have an e-mail address which is called: customer.service@Tesco.co.uk.

So I think it’s a bit many departments with you that deal with custommer-service.

So I would have please wanted an organisation map. So that I could understand how your customer-service is organised.

(And supposed to work). Best regards, Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Mon, Jul 29, 2013 at 12:49 PM
Subject: Re: Email to the Chief Executive’s Office
To: ceo.customerservice@tesco.co.uk
Hi,

and how do you explain that Tesco wants to have many different types of baskets with the same volume that doesn’t mix/stock?
Also, it’s not the first time I’ve complained about the Sun Sip-cola being sold out. I think it’s better if your office serves as a buffer, between me and the Tesco Walton-employees, if that’s alright. I would have liked to asked your line-manager if that’s alright.

And I would have wanted him/her to explain about the ‘basket-case’.

Thanks in advance for the help with this. Erik Ribsskog

On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk> wrote:

Dear Mr Ribsskog Thank you for your patience while this matter has been investigated.

It was disappointing to learn that our Walton store did not have the items you wanted in stock during your visit on the 23rd July, I am sorry for the inconvenience caused. I have raised with matter with Colin Richardson, the Walton Store Manager, he has asked me to pass on his apologies to you. Colin has advised that the items are now back in stock and that he would be happy to meet with you in store to discuss any concerns you may have. He has also advised that he would like to give you a couple of bottles as a way to apologise for this matter arising. I have reviewed the previous correspondence you have had with this office and I can confirm that our position is unchanged with regard to our baskets. I am sorry that you will be disappointed with my response. Thank you for taking the time to contact the Chief Executive’s Office. If you
have any further queries please don’t hesitate to get back in touch.
Kind regards David Upstone
Customer Service Executive
……………… Original Message ……………… To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com Received: 26/07/2013
Subject: Re: Email to the Chief Executive’s Office

Ok, I’ve sent you a lot of complaints earlier, you see. And I started sending them to this e-mail address, a couple of years ago, I

think. So now I send all the Tesco-complaints to this e-mail-address. Tesco Walton and Tesco Superstore Liverpool One also have a problem I
wanted to complain about, by the way. And that’s the baskets. Tesco Walton now have three different types of baskets. One type which is made of dark blue plastic. One type which is made of a bit less dark blue plastic. And a type which is made of metal. And these three basket-types doesn’t stock with the other basket-types. So it’s a bit chaotic in the check-out-area, with the baskets. Since they don’t stock. If I put a dark blue basket on top of a less dark blue. Then the dark blue basket doesn’t fit, in the less dark blue. Even if they are about the same size, in litres, (it looks like to me). Also the metal ones are about the same size in litres, (like it looks to
me). I think it’s odd that a big organisation like Tesco isn’t stream-lined. I have to focus on the baskets when I shop at Tesco Walton. It’s like you have to be an expert on Tesco-baskets to shop there, I’d say. It’s like you want to bully the custommers from Sainsbury and Asda who want
to try Tesco for a change. Then you aren’t going to get many new customers, perhaps. If this isn’t something you do to make people use the trolleys then. Because I’ve worked in a grocery-chain named Rimi, in Norway. And they were a bit sceptical with having baskets, in the shops. They only wanted trolleys, (for the customers). Since customers with trolleys usually buy more, than if they use a basket,
to put their groceries in. But three types of baskets. Which doesn’t stock. I think this is how a shop in the third world would have done it. Why aren’t you more stream-lined, (and ‘Western’), I’m wondering. And it’s almost the same at Tesco Liverpool One. Except that I haven’t seen the metal-baskets there. But they have two types of blue baskets, (with the same volume), that
doesn’t mix, when one stock them. And that’s odd for a new shop like that. Liverpool One has only been around for two or three years. And this is also a Super-store. So then it looks like to me that Tesco has problems when they want to have
a ‘chaos-system’, like this, with the shopping-baskets. (I’ve studied Information Management and have gone to commerce-school and
have worked as a retail-manager. We learned at commerce-school that ‘the custommer is always right’. But I don’t think Tesco agrees with this, when I see many different types
of baskets, that doesn’t stock, in your shops. Then I wonder if the whole Tesco-chain has lost a bit control, to be honest. Erik Ribsskog
On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk> wrote: > **

> Our Ref 15143479
>
> Dear Mr Ribsskog
>
> Thank you for your email addressed to our Chief Executive, to which I have
> been asked to respond. Please accept my apologies for the delay in doing
> so.
>
> I am currently looking into your concerns and I will be in touch as soon
> as I have a response.
>
> Thank you for your patience in the meantime.
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 23/07/2013
>
>
> Subject: Complaint about Tesco Walton
>
> Hi,
>
> in this shop both brands of your budget-colas, (in two-litre bottles), were
> sold out today.
>
> Both Sun Sip and your own brand.
>
> And also two types of budget orange juice was sold out.
>
> The one in plastic-botles and the one in cartoon.
>
> Regards,
>
> Erik Ribsskog
> ——————————

> This is a confidential email. Tesco may monitor and record all emails. The
> views expressed in this email are those of the sender and not Tesco.
>
> Tesco Stores Limited
> Company Number: 519500
> Registered in England
> Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8
> 9SL
> VAT Registration Number: GB 220 4302 31
>

29. juli 2013
Jeg sendte en ny e-post til Tesco

Gmail – Email to the Chief Executive’s Office

Erik Ribsskog
<eribsskog@gmail.com>

Email to the Chief Executive’s Office

Erik Ribsskog <eribsskog@gmail.com>

Mon, Jul 29, 2013 at 12:49 PM

To:
ceo.customerservice@tesco.co.uk

Hi,

and how do you explain that Tesco wants to have many different types of baskets with the same volume that doesn’t mix/stock? Also, it’s not the first time I’ve complained about the Sun Sip-cola being sold out.
I think it’s better if your office serves as a buffer, between me and the Tesco Walton-employees, if that’s alright. I would have liked to asked your line-manager if that’s alright.

And I would have wanted him/her to explain about the ‘basket-case’.

Thanks in advance for the help with this. Erik Ribsskog

On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk> wrote:

Dear Mr Ribsskog Thank you for your patience while this matter has been investigated.

It was disappointing to learn that our Walton store did not have the items you wanted in stock during your visit on the 23rd July, I am sorry for the inconvenience caused. I have raised with matter with Colin Richardson, the Walton Store Manager, he has asked me to pass on his apologies to you. Colin has advised that the items are now back in stock and that he would be happy to meet with you in store to discuss any concerns you may have. He has also advised that he would like to give you a couple of bottles as a way to apologise for this matter arising. I have reviewed the previous correspondence you have had with this office and I can confirm that our position is unchanged with regard to our baskets. I am sorry that you will be disappointed with my response. Thank you for taking the time to contact the Chief Executive’s Office. If you
have any further queries please don’t hesitate to get back in touch.
Kind regards David Upstone
Customer Service Executive
……………… Original Message ……………… To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com Received: 26/07/2013
Subject: Re: Email to the Chief Executive’s Office

Ok, I’ve sent you a lot of complaints earlier, you see. And I started sending them to this e-mail address, a couple of years ago, I

think. So now I send all the Tesco-complaints to this e-mail-address. Tesco Walton and Tesco Superstore Liverpool One also have a problem I
wanted to complain about, by the way. And that’s the baskets. Tesco Walton now have three different types of baskets. One type which is made of dark blue plastic. One type which is made of a bit less dark blue plastic. And a type which is made of metal. And these three basket-types doesn’t stock with the other basket-types. So it’s a bit chaotic in the check-out-area, with the baskets. Since they don’t stock. If I put a dark blue basket on top of a less dark blue. Then the dark blue basket doesn’t fit, in the less dark blue. Even if they are about the same size, in litres, (it looks like to me). Also the metal ones are about the same size in litres, (like it looks to
me). I think it’s odd that a big organisation like Tesco isn’t stream-lined. I have to focus on the baskets when I shop at Tesco Walton. It’s like you have to be an expert on Tesco-baskets to shop there, I’d say. It’s like you want to bully the custommers from Sainsbury and Asda who want
to try Tesco for a change. Then you aren’t going to get many new customers, perhaps. If this isn’t something you do to make people use the trolleys then. Because I’ve worked in a grocery-chain named Rimi, in Norway. And they were a bit sceptical with having baskets, in the shops. They only wanted trolleys, (for the customers). Since customers with trolleys usually buy more, than if they use a basket,
to put their groceries in. But three types of baskets. Which doesn’t stock. I think this is how a shop in the third world would have done it. Why aren’t you more stream-lined, (and ‘Western’), I’m wondering. And it’s almost the same at Tesco Liverpool One. Except that I haven’t seen the metal-baskets there. But they have two types of blue baskets, (with the same volume), that
doesn’t mix, when one stock them. And that’s odd for a new shop like that. Liverpool One has only been around for two or three years. And this is also a Super-store. So then it looks like to me that Tesco has problems when they want to have
a ‘chaos-system’, like this, with the shopping-baskets. (I’ve studied Information Management and have gone to commerce-school and
have worked as a retail-manager. We learned at commerce-school that ‘the custommer is always right’. But I don’t think Tesco agrees with this, when I see many different types
of baskets, that doesn’t stock, in your shops. Then I wonder if the whole Tesco-chain has lost a bit control, to be honest. Erik Ribsskog
On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk> wrote: > **

> Our Ref 15143479
>
> Dear Mr Ribsskog
>
> Thank you for your email addressed to our Chief Executive, to which I have
> been asked to respond. Please accept my apologies for the delay in doing
> so.
>
> I am currently looking into your concerns and I will be in touch as soon
> as I have a response.
>
> Thank you for your patience in the meantime.
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 23/07/2013
>
>
> Subject: Complaint about Tesco Walton
>
> Hi,
>
> in this shop both brands of your budget-colas, (in two-litre bottles), were
> sold out today.
>
> Both Sun Sip and your own brand.
>
> And also two types of budget orange juice was sold out.
>
> The one in plastic-botles and the one in cartoon.
>
> Regards,
>
> Erik Ribsskog
> ——————————

> This is a confidential email. Tesco may monitor and record all emails. The
> views expressed in this email are those of the sender and not Tesco.
>
> Tesco Stores Limited
> Company Number: 519500
> Registered in England
> Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8
> 9SL
> VAT Registration Number: GB 220 4302 31
>

29. juli 2013
Jeg sendte en ny e-post til Tesco

Gmail – Email to the Chief Executive’s Office

Erik Ribsskog
<eribsskog@gmail.com>

Email to the Chief Executive’s Office

Erik Ribsskog <eribsskog@gmail.com>

Fri, Jul 26, 2013 at 6:44 PM

To:
ceo.customerservice@tesco.co.uk

Ok,

I’ve sent you a lot of complaints earlier, you see.

And I started sending them to this e-mail address, a couple of years ago, I think.

So now I send all the Tesco-complaints to this e-mail-address.

Tesco Walton and Tesco Superstore Liverpool One also have a problem I wanted to complain about, by the way.

And that’s the baskets.

Tesco Walton now have three different types of baskets.

One type which is made of dark blue plastic.

One type which is made of a bit less dark blue plastic.

And a type which is made of metal.

And these three basket-types doesn’t stock with the other basket-types.

So it’s a bit chaotic in the check-out-area, with the baskets.

Since they don’t stock. If I put a dark blue basket on top of a less dark blue.

Then the dark blue basket doesn’t fit, in the less dark blue.

Even if they are about the same size, in litres, (it looks like to me).

Also the metal ones are about the same size in litres, (like it looks to me).

I think it’s odd that a big organisation like Tesco isn’t stream-lined.

I have to focus on the baskets when I shop at Tesco Walton.

It’s like you have to be an expert on Tesco-baskets to shop there, I’d say.

It’s like you want to bully the custommers from Sainsbury and Asda who want to try Tesco for a change.

Then you aren’t going to get many new customers, perhaps.

If this isn’t something you do to make people use the trolleys then.

Because I’ve worked in a grocery-chain named Rimi, in Norway.

And they were a bit sceptical with having baskets, in the shops.

They only wanted trolleys, (for the customers).

Since customers with trolleys usually buy more, than if they use a basket, to put their groceries in.

But three types of baskets.

Which doesn’t stock.

I think this is how a shop in the third world would have done it.

Why aren’t you more stream-lined, (and ‘Western’), I’m wondering.

And it’s almost the same at Tesco Liverpool One. Except that I haven’t seen the metal-baskets there.

But they have two types of blue baskets, (with the same volume), that doesn’t mix, when one stock them.

And that’s odd for a new shop like that.

Liverpool One has only been around for two or three years.

And this is also a Super-store.

So then it looks like to me that Tesco has problems when they want to have a ‘chaos-system’, like this, with the shopping-baskets.

(I’ve studied Information Management and have gone to commerce-school and have worked as a retail-manager.

We learned at commerce-school that ‘the custommer is always right’.

But I don’t think Tesco agrees with this, when I see many different types of baskets, that doesn’t stock, in your shops.

Then I wonder if the whole Tesco-chain has lost a bit control, to be honest.

Erik Ribsskog

On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk> wrote:

Our Ref 15143479 Dear Mr Ribsskog Thank you for your email addressed to our Chief Executive, to which I have been asked to respond. Please accept my apologies for the delay in doing so.
I am currently looking into your concerns and I will be in touch as soon as I have a response. Thank you for your patience in the meantime. Kind regards David Upstone
Customer Service Executive ……………… Original Message ……………… To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 23/07/2013
Subject: Complaint about Tesco Walton Hi, in this shop both brands of your budget-colas, (in two-litre bottles), were
sold out today. Both Sun Sip and your own brand. And also two types of budget orange juice was sold out. The one in plastic-botles and the one in cartoon. Regards, Erik Ribsskog

This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco. Tesco Stores Limited
Company Number: 519500
Registered in England
Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL
VAT Registration Number: GB 220 4302 31

26. juli 2013
Jeg sendte en e-post til Tesco

Gmail – Complaint about Tesco Walton

Erik Ribsskog
<eribsskog@gmail.com>

Complaint about Tesco Walton

Erik Ribsskog <eribsskog@gmail.com>

Tue, Jul 23, 2013 at 4:12 PM

To:
Executive Response <ceo.customerservice@tesco.co.uk>

Hi,

in this shop both brands of your budget-colas, (in two-litre bottles), were sold out today.

Both Sun Sip and your own brand.

And also two types of budget orange juice was sold out.

The one in plastic-botles and the one in cartoon.

Regards, Erik Ribsskog

23. juli 2013
Jeg sendte en ny e-post til Tesco

Gmail – Problems with screaming in your shop/Fwd: New complaint/Fwd: Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive’s Office

Erik Ribsskog
<eribsskog@gmail.com>

Problems with screaming in your shop/Fwd: New complaint/Fwd: Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive’s Office

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Apr 2, 2013 at 10:18 PM

To:
Executive Response <ceo.customerservice@tesco.co.uk>

Hi,

today I was at Tesco Walton.

The receipt says I had paid for the goods, at 21:56.

Still I was screamed at in the shop.

One Tesco-guy screamed.

And a Tesco-woman talked on the calling.

That the customers had to go out of the shop.

But I’ve worked with closing shops in Norway for years and never screamed to anyone like that.

Where are your manners?

When I walked out of the shop, before closing-time.

I had to watch my head ‘mate’, a Tesco-guy said.

What is this ‘mate’, I’m wondering.

Is it working-class-culture og muslim culture?

And they close the shop before 10 PM.

Unlike when I closed the shops in Norway.

I waited untill the time had passed closing-time.

And then we didn’t let in any new customers.

And waited untill the ones in the shop were finished shopping.

(We might tell them the shop was closed, if the time was passed closing-time).

Also, today you were again sold out of your own brand cola.

I’m on a budget and bought the Sunsip one instead.

This has aspartame in it that causes cancer, it says, some places on the internet.

Do you want your customers to die of cancer.

Why don’t you order enough of your own-brand cola?

It doesn’t seem to be enough shelves, in this shop.

Also you have three types of baskets, that doesn’t stock.

Am I living in a thirld world country, I’m wondering.

I think only countries like Khazakstan, whould have kept the old baskets, when they bought a new type, that didn’t stock with the old.

And do you wash the old baskets like my old employer in Norway, Rimi, did?

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Mar 27, 2013 at 10:42 PM
Subject: New complaint/Fwd: Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive’s Office
To:ceo.customerservice@tesco.co.uk

Hi,

today I was at Tesco Walton right before closing-time.

A lose dog ran in my direction, right before I got to the shop.

A bin had been turn-over by the dog, which ran away it seemed.

Also, you were sold out of you own-brand cola.

It said ‘tempoarely out of stock’, or something, on the lable-list.

How can this be the case with a cola?

I’ve worked almost a life-time in retail in Norway, and own-brand cola was never sold out, the way I remember it, from Norway.

It’s just water and sugar mostly.

How can you be sold out?

Have you found horse-meat in it?

Three Tesco-staff were standing in the soda-aile.

In a group.

It’s almost like one think something is wrong.

Also, the check-out staff don’t use dividers in the tills, so they put my stuff with the stuff belonging to the customer before me.

Why don’t you use dividers in the tills?

I’ve now also seen that you have two types of baskets, also at the Tesco Superstore in Liverpool One.

I think this system with to types of baskets of the same size that doesn’t stock, must be like a nightmare, for the staff and the customers.

Is this to make people use trollies and shop more?

I instead bought two bottles of Coca Cola for £2.

Since you had a campaign.

Have Coca Cola paid you to stop selling your own-brand cola while this campaign is on-going?

If I’m allowed to ask these questions.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, Aug 25, 2012 at 10:38 PM
Subject: Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive’s Office
To: ceo.customerservice@tesco.co.uk

Hi,

today at was at Tesco Walton again.

I took a photograph of the baskets, so that you can see what I mean.

You have two types of baskets, which are the same size, but don’t stock well, at the check-out.

So this makes custommers stressed, (I dear to claim).

And the cashiers then can ‘screw’ the custommers and give them to little change back, and things like that.

Since the custommers are stressed.

Or like happened today, a male cashier in his twenties started to rub or pet my Frijj milkshake, (which I bought as a kind of dessert).

I think you should train your staff to act conventional, at least at work.

I was a bit discusted by this rubbing/peting.

I’ve worked as a cashier at a big hyper-market named OBS Triaden, (Coop), and now that there is no reason to rub or pet goods in a sensual way, for cashiers.

This was something ‘new age’, I think.

Please be conventinonal, as some people, (like me), like it better when things are normal.

That must have been som wicka or something, I suspect.

And the baskets made me stressed, (since it was an untidy stack that I had to put the basket in), and I therefore became an easy victim for this wicka-guy, or what he was.

Just to try to help you be more aware of what’s going on in your shops.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Aug 24, 2012 at 10:20 PM
Subject: New update/Fwd: Update/Fwd: Email to Chief executive’s Office
To: ceo.customerservice@tesco.co.uk

Hi again,

if you look at the earlier e-mails, your representative writes this:

> I have also spoken to Colin with regards to the baskets, and while some of
> the baskets were inherited with the store

But I was at the shop again today, since Sainsbury’s were sold out.

And I spotted that you really have two different types of _Tesco_-baskets.

So why do you write ‘inherited with the store’?

It’s absolute bullsh*t.

You just make up the sh*t you write, and don’t really investigate.

I’m an earlier Rimi, (Ahold), shop-manager, and don’t like being bullsh*ted like this.

I understand Tesco is a big retailer, but Ahold is also a big retailer.

I also know a bit about food-shops, and I don’t like being treated like sh*t, like this Tesco custommer-support is doing.

Shame on you, Tesco!

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 21, 2012 at 3:51 PM
Subject: Update/Fwd: Email to Chief executive’s Office
To: ceo.customerservice@tesco.co.uk

Hi again,

and I used to have a lot of ‘strange’ shop-manager collegues, when I worked as a shop manager in Norway.

So I don’t really like to speak with shop managers.

I think it’s ok to deal with this in writing.

But I think I have got to say what I wanted now.

I have some favorite products at Tesco and some at Sainsbury’s.

So I think I’m going to still shop at both shops.

But I haven’t found very much to complain about at Sainsbury’s Rice Lane yet.

So I haven’t sent them any e-mails.

And I’m not going to send you anymore e-mails eighter.

As long as there isn’t anything new that happens, in that Tesco-shop, which I think should be complained about.

Thanks you very much for that you have read my e-mails!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 21, 2012 at 2:06 PM
Subject: Re: Email to Chief executive’s Office
To: ceo.customerservice@tesco.co.uk

Hi,

if you don’t value my feed-back I have to agree that theres no point in continuing this.

There was a second vocher I didn’t get, which your collegue wrote he’d sent to my old adress, around Christmas, last year.

But I guess it wasn’t sent.

I don’t think you have addressed it all, you haven’t event mentioned the stained basket, which should be cleaned with high-preassure-cleaner.

I was at Aldi today, in Liverpool City Center, the baskets were very clean.

But if you don’t value feedback from experienced shop managers then I guess it’s no point.

Tesco are the biggest retailer in the UK, and the third biggest world-wide, I read on Wikipedia.

That you use Sommerfield-baskets and Tesco-baskets that don’t mix, seems strange for the Worlds third biggest retailer, I think.

It’s like what an independant corner-shop wouldn’t even have done, I think.

I’m just giving you my sincere feed-back here, but you don’t seem to interested, to be honest.

I’ve alse seen in the news that Tesco-shares fell over Christmas.

Maybe you should listen more to your customers, if you want the shares to stop falling.

But I guess it’s no use trying to speak to deaf ears, like a Norwegian saying says.

Erik Ribsskog

On Tue, Aug 21, 2012 at 11:32 AM, <ceo.customerservice@tesco.co.uk> wrote:

Ref 13546692

Dear Mr Ribsskog,

Many thanks for your further emails regarding the Tesco County Road Metro store.

I am sorry you feel Elizabeth has not addressed your issues in full in her email of 20th August. Please be assured, Elizabeth has taken all necessary steps to ensure the points you have raised in your emails have been passed to Colin Richardson, the Manager at the store. If you would like to discuss any of the issues, Colin will be happy to meet with you when you are next in the store.

On checking your previous correspondence, I can see my colleague Yvonne Edmonds, sent you a £10 Tesco Moneycard to
Flat 3, 5
Leather Lane, Liverpool.L2 2AE. This was sent on 12th May 2011.

As a company committed to delivering the very best in terms
of customer service it is very disappointing when any of our customers are
unhappy with us and I do hope you will accept my apologies for any
inconvenience or upset that these matters may have caused.

Unfortunately, there is nothing more we can add to what has already been said, and I do not feel that continuing this correspondence will bring any further benefit to either of us. Therefore we will not be entering into any further contact with regards to these issues.

Many thanks once again for contacting the Chief Executive’s Office.

Kind regards,

Shaun Wheeldon
Executive Response Team Leader

……………… Original Message ………………

To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 20/08/2012

Subject: Re: Email to Chief Executive’s Office

Hi,

I’m not happy with your reply about the bike-boys.

Because the security-guard didn’t even try to get the bike boys to move,
even if he was standing just a couple of meters away from the
enterance-door, which the bike-boys blocked.

It was like he didn’t care, I think.

Also, like I wrote in my earlier e-mail I think it’s very unpractical,
(bordering idiocracy), to have two types of baskets, which don’t mix.

This is so dum, I think, that I want to escalate this please.

These baskets doesn’t cost much.

And you haven’t replied about the dirt and grease in the baskets eighter.

Rotten fruit etc., have been laying in the baskets, and made a kind of oil,
that is tacky and sticky at the bottom of many of the baskets.

This is unhygenic, I think.

Please escalate to your line-manager.

Erik Ribsskog

On Mon, Aug 20, 2012 at 4:14 PM, <ceo.customerservice@tesco.co.uk> wrote:

> **
> Ref 13546692
>
> Dear Mr Ribsskog,
>
> Thank you for your email addressed to the Chief Executive’s Office, to
> which I have been asked to reply.
> I was very sorry to learn of the problems you encountered when trying to
> enter the Tesco Metro store in County Road, Liverpool recently. I can
> appreciate how intimidating this must have been.
>
> Unfortunately, our security staff are on duty to protect the staff and
> stock in the store, and while we do watch the boys when they come in to the
> car park, it is very hard for the security staff and Managers to move them
> on. I have spoken to the new store Manager, Colin Richardson and he is
> aware of the problem. The police are also aware of the youths congregating
> at the store, and hopefully any disruptions are kept to a minimum.
>
> I have also spoken to Colin with regards to the baskets, and while some of
> the baskets were inherited with the store, they are all in good condition
> and maintained on a daily basis. Colin has asked me to pass on his
> apologies for any inconvenience caused with regards to the different size
> of baskets and he will speak with the Checkout Manager to see that they are
> regularly tidied up.
>
> Unfortunately, there are no plans at present to have the store extended,
> however I have passed your comments on to the store Director for future
> reference.
>
> Many thanks for bringing these issues to the attention of the Chief
> Executive’s Office, and allowing us the opportunity to address these with
> the store.
>
> Kind regards,
>
> Elizabeth Johnston
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 19/08/2012
>
>
> Subject: Complaint
>
> Hi,
>
> I’ve earlier complained about your shops in Liverpool City Centre,
> Sunderland and Fairfield, and I’ve now moved back to Walton, and the
> Summerfield-shop has become a Tesco Metro.
>
> I don’t really like your custommer-support who doesn’t let me escalate,
> etc., so I have waited very long, before I’ve sent a complaint, but now I
> think I have to complain anyway.
>
> Today, (18/8), at around 9 PM, I went to Tesco Walton.
>
> Five or six boys on bikes obstructed my way, when I went in to the shop.
>
> The security-guard just stood there, a few meters away, and he didn’t tell
> the boys-crowd to make passage for the custommers.
>
> So I had to kick some cartoon laying on the ground, to make a noise, to try
> to make the boys move their bikes.
>
> Why does the security-guard get his pay?
>
> To just stand there looking at boys-crowds obstructing the custommers, like
> an idiot?
>
> There was even a boy looking at me through the window when I picked up a
> basket there.
>
> Tesco was invaded by bike-boys, and the security-guard just stood there
> like an idiot, and didn’t try to break up the congestion.
>
> Also, this shop has two types of baskets.
>
> Half of the baskets are Sommerfield-baskets, and half of them are
> Tesco-baskets.
>
> So there’s always a caos, in the check-out, since these baskets don’t mix.
>
> So always untidy basket-piles at the check-out.
>
> I’ve worked as a Shop Manager, and know these baskets aren’t that
> expensive.
>
> In the chain I worked in, a company came once a year or so, to wash
> baskets.
>
> Something unheard of in Tesco, I think, because some of these baskets are
> really dirty and greasy etc.
>
> Also, the ailes in this Tesco are to long and to narrow.
>
> It’s always a congestion everywhere.
>
> I wish this shop could have been more like the Sainsbury’s-shop, in Rice
> Lane.
>
> It’s really a much better shop in almost every way.
>
> Except for that the prices are a bit lower at Tesco for nudles, etc.
>
> Also, no self-service check-outs, in this shop, which other Tesco Metro
> has.
>
> It’s fine with a Tesco Metro, but here you have put a Tesco Metro into an
> ordinary Sommerfields-shop, I think, and it doesn’t really fit in.
>
> So custommers get stressed shopping in this shop, I think.
>
> How about making it bigger?
>
> Erik Ribsskog
> ——————————
> This is a confidential email. Tesco may monitor and record all emails. The
> views expressed in this email are those of the sender and not Tesco.
>
> Tesco Stores Limited
> Company Number: 519500
> Registered in England
> Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8
> 9SL
> VAT Registration Number: GB 220 4302 31
>

2. april 2013
Jeg sendte en e-post til Tesco

Gmail – New complaint/Fwd: Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive’s Office

Erik Ribsskog
<eribsskog@gmail.com>

New complaint/Fwd: Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive’s Office

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Mar 27, 2013 at 10:42 PM

To:
ceo.customerservice@tesco.co.uk

Hi,

today I was at Tesco Walton right before closing-time.

A lose dog ran in my direction, right before I got to the shop.

A bin had been turn-over by the dog, which ran away it seemed.

Also, you were sold out of you own-brand cola.

It said ‘tempoarely out of stock’, or something, on the lable-list.

How can this be the case with a cola?

I’ve worked almost a life-time in retail in Norway, and own-brand cola was never sold out, the way I remember it, from Norway.

It’s just water and sugar mostly.

How can you be sold out?

Have you found horse-meat in it?

Three Tesco-staff were standing in the soda-aile.

In a group.

It’s almost like one think something is wrong.

Also, the check-out staff don’t use dividers in the tills, so they put my stuff with the stuff belonging to the customer before me.

Why don’t you use dividers in the tills?

I’ve now also seen that you have two types of baskets, also at the Tesco Superstore in Liverpool One.

I think this system with to types of baskets of the same size that doesn’t stock, must be like a nightmare, for the staff and the customers.

Is this to make people use trollies and shop more?

I instead bought two bottles of Coca Cola for £2.

Since you had a campaign.

Have Coca Cola paid you to stop selling your own-brand cola while this campaign is on-going?

If I’m allowed to ask these questions.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, Aug 25, 2012 at 10:38 PM
Subject: Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive’s Office
To: ceo.customerservice@tesco.co.uk

Hi,

today at was at Tesco Walton again.

I took a photograph of the baskets, so that you can see what I mean.

You have two types of baskets, which are the same size, but don’t stock well, at the check-out.

So this makes custommers stressed, (I dear to claim).

And the cashiers then can ‘screw’ the custommers and give them to little change back, and things like that.

Since the custommers are stressed.

Or like happened today, a male cashier in his twenties started to rub or pet my Frijj milkshake, (which I bought as a kind of dessert).

I think you should train your staff to act conventional, at least at work.

I was a bit discusted by this rubbing/peting.

I’ve worked as a cashier at a big hyper-market named OBS Triaden, (Coop), and now that there is no reason to rub or pet goods in a sensual way, for cashiers.

This was something ‘new age’, I think.

Please be conventinonal, as some people, (like me), like it better when things are normal.

That must have been som wicka or something, I suspect.

And the baskets made me stressed, (since it was an untidy stack that I had to put the basket in), and I therefore became an easy victim for this wicka-guy, or what he was.

Just to try to help you be more aware of what’s going on in your shops.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Aug 24, 2012 at 10:20 PM
Subject: New update/Fwd: Update/Fwd: Email to Chief executive’s Office
To: ceo.customerservice@tesco.co.uk

Hi again,

if you look at the earlier e-mails, your representative writes this:

> I have also spoken to Colin with regards to the baskets, and while some of
> the baskets were inherited with the store

But I was at the shop again today, since Sainsbury’s were sold out.

And I spotted that you really have two different types of _Tesco_-baskets.

So why do you write ‘inherited with the store’?

It’s absolute bullsh*t.

You just make up the sh*t you write, and don’t really investigate.

I’m an earlier Rimi, (Ahold), shop-manager, and don’t like being bullsh*ted like this.

I understand Tesco is a big retailer, but Ahold is also a big retailer.

I also know a bit about food-shops, and I don’t like being treated like sh*t, like this Tesco custommer-support is doing.

Shame on you, Tesco!

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 21, 2012 at 3:51 PM
Subject: Update/Fwd: Email to Chief executive’s Office
To: ceo.customerservice@tesco.co.uk

Hi again,

and I used to have a lot of ‘strange’ shop-manager collegues, when I worked as a shop manager in Norway.

So I don’t really like to speak with shop managers.

I think it’s ok to deal with this in writing.

But I think I have got to say what I wanted now.

I have some favorite products at Tesco and some at Sainsbury’s.

So I think I’m going to still shop at both shops.

But I haven’t found very much to complain about at Sainsbury’s Rice Lane yet.

So I haven’t sent them any e-mails.

And I’m not going to send you anymore e-mails eighter.

As long as there isn’t anything new that happens, in that Tesco-shop, which I think should be complained about.

Thanks you very much for that you have read my e-mails!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 21, 2012 at 2:06 PM
Subject: Re: Email to Chief executive’s Office
To: ceo.customerservice@tesco.co.uk

Hi,

if you don’t value my feed-back I have to agree that theres no point in continuing this.

There was a second vocher I didn’t get, which your collegue wrote he’d sent to my old adress, around Christmas, last year.

But I guess it wasn’t sent.

I don’t think you have addressed it all, you haven’t event mentioned the stained basket, which should be cleaned with high-preassure-cleaner.

I was at Aldi today, in Liverpool City Center, the baskets were very clean.

But if you don’t value feedback from experienced shop managers then I guess it’s no point.

Tesco are the biggest retailer in the UK, and the third biggest world-wide, I read on Wikipedia.

That you use Sommerfield-baskets and Tesco-baskets that don’t mix, seems strange for the Worlds third biggest retailer, I think.

It’s like what an independant corner-shop wouldn’t even have done, I think.

I’m just giving you my sincere feed-back here, but you don’t seem to interested, to be honest.

I’ve alse seen in the news that Tesco-shares fell over Christmas.

Maybe you should listen more to your customers, if you want the shares to stop falling.

But I guess it’s no use trying to speak to deaf ears, like a Norwegian saying says.

Erik Ribsskog

On Tue, Aug 21, 2012 at 11:32 AM, <ceo.customerservice@tesco.co.uk> wrote:

Ref 13546692

Dear Mr Ribsskog,

Many thanks for your further emails regarding the Tesco County Road Metro store.

I am sorry you feel Elizabeth has not addressed your issues in full in her email of 20th August. Please be assured, Elizabeth has taken all necessary steps to ensure the points you have raised in your emails have been passed to Colin Richardson, the Manager at the store. If you would like to discuss any of the issues, Colin will be happy to meet with you when you are next in the store.

On checking your previous correspondence, I can see my colleague Yvonne Edmonds, sent you a £10 Tesco Moneycard to
Flat 3, 5
Leather Lane, Liverpool.L2 2AE. This was sent on 12th May 2011.

As a company committed to delivering the very best in terms
of customer service it is very disappointing when any of our customers are
unhappy with us and I do hope you will accept my apologies for any
inconvenience or upset that these matters may have caused.

Unfortunately, there is nothing more we can add to what has already been said, and I do not feel that continuing this correspondence will bring any further benefit to either of us. Therefore we will not be entering into any further contact with regards to these issues.

Many thanks once again for contacting the Chief Executive’s Office.

Kind regards,

Shaun Wheeldon
Executive Response Team Leader

……………… Original Message ………………

To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 20/08/2012

Subject: Re: Email to Chief Executive’s Office

Hi,

I’m not happy with your reply about the bike-boys.

Because the security-guard didn’t even try to get the bike boys to move,
even if he was standing just a couple of meters away from the
enterance-door, which the bike-boys blocked.

It was like he didn’t care, I think.

Also, like I wrote in my earlier e-mail I think it’s very unpractical,
(bordering idiocracy), to have two types of baskets, which don’t mix.

This is so dum, I think, that I want to escalate this please.

These baskets doesn’t cost much.

And you haven’t replied about the dirt and grease in the baskets eighter.

Rotten fruit etc., have been laying in the baskets, and made a kind of oil,
that is tacky and sticky at the bottom of many of the baskets.

This is unhygenic, I think.

Please escalate to your line-manager.

Erik Ribsskog

On Mon, Aug 20, 2012 at 4:14 PM, <ceo.customerservice@tesco.co.uk> wrote:

> **
> Ref 13546692
>
> Dear Mr Ribsskog,
>
> Thank you for your email addressed to the Chief Executive’s Office, to
> which I have been asked to reply.
> I was very sorry to learn of the problems you encountered when trying to
> enter the Tesco Metro store in County Road, Liverpool recently. I can
> appreciate how intimidating this must have been.
>
> Unfortunately, our security staff are on duty to protect the staff and
> stock in the store, and while we do watch the boys when they come in to the
> car park, it is very hard for the security staff and Managers to move them
> on. I have spoken to the new store Manager, Colin Richardson and he is
> aware of the problem. The police are also aware of the youths congregating
> at the store, and hopefully any disruptions are kept to a minimum.
>
> I have also spoken to Colin with regards to the baskets, and while some of
> the baskets were inherited with the store, they are all in good condition
> and maintained on a daily basis. Colin has asked me to pass on his
> apologies for any inconvenience caused with regards to the different size
> of baskets and he will speak with the Checkout Manager to see that they are
> regularly tidied up.
>
> Unfortunately, there are no plans at present to have the store extended,
> however I have passed your comments on to the store Director for future
> reference.
>
> Many thanks for bringing these issues to the attention of the Chief
> Executive’s Office, and allowing us the opportunity to address these with
> the store.
>
> Kind regards,
>
> Elizabeth Johnston
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 19/08/2012
>
>
> Subject: Complaint
>
> Hi,
>
> I’ve earlier complained about your shops in Liverpool City Centre,
> Sunderland and Fairfield, and I’ve now moved back to Walton, and the
> Summerfield-shop has become a Tesco Metro.
>
> I don’t really like your custommer-support who doesn’t let me escalate,
> etc., so I have waited very long, before I’ve sent a complaint, but now I
> think I have to complain anyway.
>
> Today, (18/8), at around 9 PM, I went to Tesco Walton.
>
> Five or six boys on bikes obstructed my way, when I went in to the shop.
>
> The security-guard just stood there, a few meters away, and he didn’t tell
> the boys-crowd to make passage for the custommers.
>
> So I had to kick some cartoon laying on the ground, to make a noise, to try
> to make the boys move their bikes.
>
> Why does the security-guard get his pay?
>
> To just stand there looking at boys-crowds obstructing the custommers, like
> an idiot?
>
> There was even a boy looking at me through the window when I picked up a
> basket there.
>
> Tesco was invaded by bike-boys, and the security-guard just stood there
> like an idiot, and didn’t try to break up the congestion.
>
> Also, this shop has two types of baskets.
>
> Half of the baskets are Sommerfield-baskets, and half of them are
> Tesco-baskets.
>
> So there’s always a caos, in the check-out, since these baskets don’t mix.
>
> So always untidy basket-piles at the check-out.
>
> I’ve worked as a Shop Manager, and know these baskets aren’t that
> expensive.
>
> In the chain I worked in, a company came once a year or so, to wash
> baskets.
>
> Something unheard of in Tesco, I think, because some of these baskets are
> really dirty and greasy etc.
>
> Also, the ailes in this Tesco are to long and to narrow.
>
> It’s always a congestion everywhere.
>
> I wish this shop could have been more like the Sainsbury’s-shop, in Rice
> Lane.
>
> It’s really a much better shop in almost every way.
>
> Except for that the prices are a bit lower at Tesco for nudles, etc.
>
> Also, no self-service check-outs, in this shop, which other Tesco Metro
> has.
>
> It’s fine with a Tesco Metro, but here you have put a Tesco Metro into an
> ordinary Sommerfields-shop, I think, and it doesn’t really fit in.
>
> So custommers get stressed shopping in this shop, I think.
>
> How about making it bigger?
>
> Erik Ribsskog
> ——————————
> This is a confidential email. Tesco may monitor and record all emails. The
> views expressed in this email are those of the sender and not Tesco.
>
> Tesco Stores Limited
> Company Number: 519500
> Registered in England
> Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8
> 9SL
> VAT Registration Number: GB 220 4302 31
>

27. mars 2013
Da jeg handlet på Tesco, i går, så hadde de en litt vag brosjyre, (må man vel kalle den), om problemene i matbransjen, stående i et display, i inngangspartiet

5. mars 2013

Jeg sendte en ny e-post til Tesco

Gmail – Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive's Office

Erik Ribsskog
<eribsskog@gmail.com>

Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive’s Office

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Aug 25, 2012 at 10:38 PM

To:
ceo.customerservice@tesco.co.uk

Hi,

today at was at Tesco Walton again.

I took a photograph of the baskets, so that you can see what I mean.

You have two types of baskets, which are the same size, but don't stock well, at the check-out.

So this makes custommers stressed, (I dear to claim).

And the cashiers then can 'screw' the custommers and give them to little change back, and things like that.

Since the custommers are stressed.

Or like happened today, a male cashier in his twenties started to rub or pet my Frijj milkshake, (which I bought as a kind of dessert).

I think you should train your staff to act conventional, at least at work.

I was a bit discusted by this rubbing/peting.

I've worked as a cashier at a big hyper-market named OBS Triaden, (Coop), and now that there is no reason to rub or pet goods in a sensual way, for cashiers.

This was something 'new age', I think.

Please be conventinonal, as some people, (like me), like it better when things are normal.

That must have been som wicka or something, I suspect.

And the baskets made me stressed, (since it was an untidy stack that I had to put the basket in), and I therefore became an easy victim for this wicka-guy, or what he was.

Just to try to help you be more aware of what's going on in your shops.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Aug 24, 2012 at 10:20 PM
Subject: New update/Fwd: Update/Fwd: Email to Chief executive's Office
To: ceo.customerservice@tesco.co.uk

Hi again,

if you look at the earlier e-mails, your representative writes this:

> I have also spoken to Colin with regards to the baskets, and while some of
> the baskets were inherited with the store

But I was at the shop again today, since Sainsbury's were sold out.

And I spotted that you really have two different types of _Tesco_-baskets.

So why do you write 'inherited with the store'?

It's absolute bullsh*t.

You just make up the sh*t you write, and don't really investigate.

I'm an earlier Rimi, (Ahold), shop-manager, and don't like being bullsh*ted like this.

I understand Tesco is a big retailer, but Ahold is also a big retailer.

I also know a bit about food-shops, and I don't like being treated like sh*t, like this Tesco custommer-support is doing.

Shame on you, Tesco!

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 21, 2012 at 3:51 PM
Subject: Update/Fwd: Email to Chief executive's Office
To: ceo.customerservice@tesco.co.uk

Hi again,

and I used to have a lot of 'strange' shop-manager collegues, when I worked as a shop manager in Norway.

So I don't really like to speak with shop managers.

I think it's ok to deal with this in writing.

But I think I have got to say what I wanted now.

I have some favorite products at Tesco and some at Sainsbury's.

So I think I'm going to still shop at both shops.

But I haven't found very much to complain about at Sainsbury's Rice Lane yet.

So I haven't sent them any e-mails.

And I'm not going to send you anymore e-mails eighter.

As long as there isn't anything new that happens, in that Tesco-shop, which I think should be complained about.

Thanks you very much for that you have read my e-mails!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 21, 2012 at 2:06 PM
Subject: Re: Email to Chief executive's Office
To: ceo.customerservice@tesco.co.uk

Hi,

if you don't value my feed-back I have to agree that theres no point in continuing this.

There was a second vocher I didn't get, which your collegue wrote he'd sent to my old adress, around Christmas, last year.

But I guess it wasn't sent.

I don't think you have addressed it all, you haven't event mentioned the stained basket, which should be cleaned with high-preassure-cleaner.

I was at Aldi today, in Liverpool City Center, the baskets were very clean.

But if you don't value feedback from experienced shop managers then I guess it's no point.

Tesco are the biggest retailer in the UK, and the third biggest world-wide, I read on Wikipedia.

That you use Sommerfield-baskets and Tesco-baskets that don't mix, seems strange for the Worlds third biggest retailer, I think.

It's like what an independant corner-shop wouldn't even have done, I think.

I'm just giving you my sincere feed-back here, but you don't seem to interested, to be honest.

I've alse seen in the news that Tesco-shares fell over Christmas.

Maybe you should listen more to your customers, if you want the shares to stop falling.

But I guess it's no use trying to speak to deaf ears, like a Norwegian saying says.

Erik Ribsskog

On Tue, Aug 21, 2012 at 11:32 AM, <ceo.customerservice@tesco.co.uk> wrote:

Ref 13546692

Dear Mr Ribsskog,

Many thanks for your further emails regarding the Tesco County Road Metro store.

I am sorry you feel Elizabeth has not addressed your issues in full in her email of 20th August. Please be assured, Elizabeth has taken all necessary steps to ensure the points you have raised in your emails have been passed to Colin Richardson, the Manager at the store. If you would like to discuss any of the issues, Colin will be happy to meet with you when you are next in the store.

On checking your previous correspondence, I can see my colleague Yvonne Edmonds, sent you a £10 Tesco Moneycard to
Flat 3, 5
Leather Lane, Liverpool.L2 2AE. This was sent on 12th May 2011.

As a company committed to delivering the very best in terms
of customer service it is very disappointing when any of our customers are
unhappy with us and I do hope you will accept my apologies for any
inconvenience or upset that these matters may have caused.

Unfortunately, there is nothing more we can add to what has already been said, and I do not feel that continuing this correspondence will bring any further benefit to either of us. Therefore we will not be entering into any further contact with regards to these issues.

Many thanks once again for contacting the Chief Executive's Office.

Kind regards,

Shaun Wheeldon
Executive Response Team Leader

……………… Original Message ………………

To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com

Received: 20/08/2012

Subject: Re: Email to Chief Executive's Office

Hi,

I'm not happy with your reply about the bike-boys.

Because the security-guard didn't even try to get the bike boys to move,

even if he was standing just a couple of meters away from the
enterance-door, which the bike-boys blocked.

It was like he didn't care, I think.

Also, like I wrote in my earlier e-mail I think it's very unpractical,

(bordering idiocracy), to have two types of baskets, which don't mix.

This is so dum, I think, that I want to escalate this please.

These baskets doesn't cost much.

And you haven't replied about the dirt and grease in the baskets eighter.

Rotten fruit etc., have been laying in the baskets, and made a kind of oil,
that is tacky and sticky at the bottom of many of the baskets.

This is unhygenic, I think.

Please escalate to your line-manager.

Erik Ribsskog

On Mon, Aug 20, 2012 at 4:14 PM, <ceo.customerservice@tesco.co.uk> wrote:

> **
> Ref 13546692
>

> Dear Mr Ribsskog,
>
> Thank you for your email addressed to the Chief Executive’s Office, to
> which I have been asked to reply.
> I was very sorry to learn of the problems you encountered when trying to

> enter the Tesco Metro store in County Road, Liverpool recently. I can
> appreciate how intimidating this must have been.
>
> Unfortunately, our security staff are on duty to protect the staff and

> stock in the store, and while we do watch the boys when they come in to the
> car park, it is very hard for the security staff and Managers to move them
> on. I have spoken to the new store Manager, Colin Richardson and he is

> aware of the problem. The police are also aware of the youths congregating
> at the store, and hopefully any disruptions are kept to a minimum.
>
> I have also spoken to Colin with regards to the baskets, and while some of

> the baskets were inherited with the store, they are all in good condition
> and maintained on a daily basis. Colin has asked me to pass on his
> apologies for any inconvenience caused with regards to the different size

> of baskets and he will speak with the Checkout Manager to see that they are
> regularly tidied up.
>
> Unfortunately, there are no plans at present to have the store extended,
> however I have passed your comments on to the store Director for future

> reference.
>
> Many thanks for bringing these issues to the attention of the Chief
> Executive's Office, and allowing us the opportunity to address these with
> the store.
>
> Kind regards,

>
> Elizabeth Johnston
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk

> From: eribsskog@gmail.com
> Received: 19/08/2012
>
>
> Subject: Complaint
>
> Hi,
>
> I've earlier complained about your shops in Liverpool City Centre,

> Sunderland and Fairfield, and I've now moved back to Walton, and the
> Summerfield-shop has become a Tesco Metro.
>
> I don't really like your custommer-support who doesn't let me escalate,

> etc., so I have waited very long, before I've sent a complaint, but now I
> think I have to complain anyway.
>
> Today, (18/8), at around 9 PM, I went to Tesco Walton.
>
> Five or six boys on bikes obstructed my way, when I went in to the shop.

>
> The security-guard just stood there, a few meters away, and he didn't tell
> the boys-crowd to make passage for the custommers.
>
> So I had to kick some cartoon laying on the ground, to make a noise, to try

> to make the boys move their bikes.
>
> Why does the security-guard get his pay?
>
> To just stand there looking at boys-crowds obstructing the custommers, like
> an idiot?
>
> There was even a boy looking at me through the window when I picked up a

> basket there.
>
> Tesco was invaded by bike-boys, and the security-guard just stood there
> like an idiot, and didn't try to break up the congestion.
>
> Also, this shop has two types of baskets.

>
> Half of the baskets are Sommerfield-baskets, and half of them are
> Tesco-baskets.
>
> So there's always a caos, in the check-out, since these baskets don't mix.
>
> So always untidy basket-piles at the check-out.

>
> I've worked as a Shop Manager, and know these baskets aren't that
> expensive.
>
> In the chain I worked in, a company came once a year or so, to wash
> baskets.
>
> Something unheard of in Tesco, I think, because some of these baskets are

> really dirty and greasy etc.
>
> Also, the ailes in this Tesco are to long and to narrow.
>
> It's always a congestion everywhere.
>
> I wish this shop could have been more like the Sainsbury's-shop, in Rice

> Lane.
>
> It's really a much better shop in almost every way.
>
> Except for that the prices are a bit lower at Tesco for nudles, etc.
>
> Also, no self-service check-outs, in this shop, which other Tesco Metro

> has.
>
> It's fine with a Tesco Metro, but here you have put a Tesco Metro into an
> ordinary Sommerfields-shop, I think, and it doesn't really fit in.
>
> So custommers get stressed shopping in this shop, I think.

>
> How about making it bigger?
>
> Erik Ribsskog
> ——————————
> This is a confidential email. Tesco may monitor and record all emails. The
> views expressed in this email are those of the sender and not Tesco.

>
> Tesco Stores Limited
> Company Number: 519500
> Registered in England
> Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8
> 9SL
> VAT Registration Number: GB 220 4302 31

>

PIC_2123.JPG
91K

PS.

Her er vedlegget:

25. august 2012

Jeg sendte en ny e-post til Tesco

Gmail – New update/Fwd: Update/Fwd: Email to Chief executive's Office

Erik Ribsskog
<eribsskog@gmail.com>

New update/Fwd: Update/Fwd: Email to Chief executive’s Office

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Aug 24, 2012 at 10:20 PM