The Energy Ombudsman Archives

Jeg sendte en ny e-post til the Energy Ombudsman

Gmail – Complaint/Fwd: Reminder/Fwd: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376

Erik Ribsskog

<eribsskog@gmail.com>

Complaint/Fwd: Reminder/Fwd: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Nov 25, 2011 at 1:28 PM

To:

The Ombudsman <enquiries@energy-ombudsman.org.uk>

Cc:

TAYLORG@unhcr.org

Hi,

I wanted to complain about that United Utilities have poor customer-support, and don't reply to e-mails.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Nov 25, 2011 at 1:21 PM

Subject: Reminder/Fwd: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376
To: Customer.Services@uuplc.co.uk

Hi,

I still haven't got my new card in the post.

I live in a hostell, where I only get the post around once a week.

So I wondered if you could please update me about this, on e-mail, since today is a payment-date, for the token-payments.

So since I haven't recieved a new payment-card, (like the local 'immigrant-shop' here, Londis, said I needed, since they are the only ones who accept that card), I send this e-mail.

Hope you can reply this time.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Nov 9, 2011 at 3:31 PM
Subject: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376

To: Customer.Services@uuplc.co.uk

Hi,

I went to my local shop, (Londis in Ashbrooke), the other day, to pay the token-payment.

But they told me that the magnet-strip on the card didn't work.

Could you please send me new card?

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Oct 18, 2011 at 4:15 PM

Subject: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376
To: Customer.Services@uuplc.co.uk

Hi,

I've been adviced by the CCCS, to pay token-payment, to my creditors, before I get a new job.

I've set the token-payment amount, to £5 a month.

But now I've reviewed my budget, and I have so many token-payments now, and I live at a hostell, where I have to pay £73 a month, so I have to reset the amount on the token-payments to £1 a month now unfortunately, from next month.

So I'm going to pay you £1 a month, from next month.

This e-mail I send insted of a token-payment, for this month.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Sep 1, 2011 at 1:13 PM
Subject: Customer Account Number: 409 563 4376
To: Customer.Services@uuplc.co.uk

Hi,

I just wanted to inform you about that I moved from my old address, in 5 Leather Lane, Liverpool, L2 2AE, on 17/8.

I'm currently un-employed and on a budget with the CCCS, so I was wondering if it's ok that I pay you token-payments, each month, since I have arrears with you, untill I get a new job.

(I pay the other companies I owe money £5 a month, untill I find a new job).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

25. november 2011

Jeg fikk en ny regning fra British Gas, (som jeg i mellomtiden har klaget på til the Energy Ombudsman)

PS.

Her er mer om dette:

https://johncons-blogg.net/2011/08/jeg-sendte-en-ny-e-post-til-energy.html

14. august 2011

Jeg sendte en ny e-post til the Energy Ombudsman

Gmail – Update/Fwd: To the Energy Ombudsman

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: To the Energy Ombudsman

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Aug 12, 2011 at 12:52 PM

To:

enquiries@os-energy.org

Hi,

my point is, I've gone to business-school, and know it's inpolite to call, when I send e-mails/letters.

This must be because they don't dear to put in writing, what they say on the phone, I think.

So this with all the phone-calls is harassment, I think.

They let a lot of young un-educated people, perhaps, just bully the customers.

You shouldn't let them away with being in-polite, by saying this is business.

Business-life is meant to follow the norms in society.

So I think you are out of sync, with the rest of society, when you permit this.

We don't have the New World Order already, do we, if I'm allowed to ask?

Thanks in advance for any help!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Aug 12, 2011 at 12:34 PM
Subject: To the Energy Ombudsman
To: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

I've had to disconect my phone now, since British Gas calls me all the time.

(6 or 7 times today, I think).

They mostly don't say anything, but they sometimes say they're calling from British Gas.

I wanted to report them for harassment again.

(Since I've told them in e-mails, that I want the correspondance in writing, since then one can have the over-view later, about what has been said.

But I'm just being ignored).

Please don't give me the lesson again, that this is some business-stuff, from British Gas.

This is just harassment and bullying, I think.

You always let the electricity-companies get away when I complain abot

PIC_2240.JPG
1292K

PS.

Her er vedlegget:

12. august 2011

Jeg sendte en klage til Ofgem

Gmail – Complaint about the Energy Ombudsman/Fwd: Message from Ombudsman Services – Case 688326, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Complaint about the Energy Ombudsman/Fwd: Message from Ombudsman Services – Case 688326, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Jul 28, 2011 at 12:34 AM

To:

consumeraffairs@ofgem.gov.uk

Hi,

I wanted to please complain about that the Energy Ombudsman don't want to investigate harassment from British Gas, for some obscure reason.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: The Ombudsman <enquiries@os-energy.org>

Date: Mon, Jul 25, 2011 at 11:32 AM
Subject: Message from Ombudsman Services – Case 688326, Ribsskog
To: "Eribsskog@gmail.com" <Eribsskog@gmail.com>

Please find attached a letter from Ombudsman Services: Energy.

ADOS95ba.pdf
129K

PS.

Her er brevet fra the Energy Ombudsman, som jeg videresendte:

ADOS95ba

28. juli 2011

Jeg sendte en ny e-post til the Energy Ombudsman

Gmail – Message from Ombudsman Services – Case 688326, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Message from Ombudsman Services – Case 688326, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Jul 11, 2011 at 1:48 PM

To:

The Ombudsman <enquiries@os-energy.org>

Cc:

Matrix.disruption.team@merseyside.police.uk

Hi,

that British Gas call me every day, even if I have explained to them, both in writing, and on the phone, a number of times, that I'm on a budget, in co-operation with the CCCS, and can't pay other than token-payments, for the debt I have with them.

That's harassment.

I've been in the same situation with Scottish Power and E-on, and they just sent it to a debt-company.

Yet, British Gas insists on harassing me, and bullying me, by calling me every day, about this debt.

(Even if there's nothing I can do about it at the moment, like I've told them on numerous occations).

So I also send a copy e-mail to the Police, and want them register this e-mail as a report of an harassment-crime, from British Gas.

You can try to pretend that this is a business-decition, but it's not, it's just harassement, I think.

I hope you can reconsider your decition after this, and agree on that this is harassment, from British Gas, and that to ring daily pointless phone-calls, isn't really something one can call business decition, but at best poor rutines from British Gas.

Yours sincerely,

Erik Ribsskog

On Mon, Jul 11, 2011 at 11:49 AM, The Ombudsman <enquiries@os-energy.org> wrote:

Please find attached a letter from Ombudsman Services: Energy.

PS.

Her er brevet som fulgte med e-posten fra the Energy Ombudsman:

ADOSe58f

11. juli 2011

Jeg sendte en oppdatering til the Energy Ombudsman

Gmail – Update/Fwd: Your reply from British Gas (KMM4754069V19062L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: Your reply from British Gas (KMM4754069V19062L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Jun 30, 2011 at 4:19 PM

To:

The Ombudsman <enquiries@energy-ombudsman.org.uk>

———- Forwarded message ———-
From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Date: Thu, Jun 30, 2011 at 9:13 AM
Subject: Your reply from British Gas (KMM4754069V19062L0KM)
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Ribsskog

Thank you for your email about the outstanding balance on your electricity account. I'm sorry you've had to contact us again about this.

I can see that you've spoken to British Gas on a number of occasions to let us know you're not able to pay the balance in full and you've offered to pay £5.00 per month.

You've also contacted the Consumer Credit Counselling Service (CCCS) and the Energy Ombudsman.

Just to let you know, you will continue to receive contact from British Gas whilst the balance remains outstanding and no payment arrangement is set up on your account.

I'm very sorry for any inconvenience this may cause.

You may like to contact the British Gas Energy Trust Fund to see whether you'd qualify for a payment towards the outstanding balance. They can be contacted on 01733 421 060 Monday to Friday 9am until 5pm.

Please get back in touch with me by 14 July 2011 to let me know you’re satisfied your enquiry has been resolved or if you have any further queries. If I don’t hear from you I’ll close your enquiry on the above date.

If you would like to review our complaint handling procedure please visit our website or reply to my email and I’ll arrange to send a copy free of charge through the post.

Thank you for contacting British Gas.

We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.

Kind regards

Janine Binns

Customer Service Advisor

britishgas.co.uk – Looking after your world

We've delivered on our promise and responded to your enquiry within 24 hours.

Your enquiry ref: 2040360

You have called me about ten times about this, (today was your last call).

Every time I tell you the same.

Now lately I'm trying to communicate to you, that this is now

with the Energy Ombudsman.

And that I take it from there.

Please stop harassing me with your e-mails and phone-calls.

Why on earth do you need to be told the same 20 times?

This must be systematical harassment from you, (which is a crime), I

think.

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

30. juni 2011

Jeg sendte en ny e-post til British Gas

Gmail – FINAL NOTICE for your overdue electricity bill of 682.24

Erik Ribsskog

<eribsskog@gmail.com>

FINAL NOTICE for your overdue electricity bill of 682.24

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Jun 30, 2011 at 12:17 AM

To:

customer.service@contactus.britishgas.co.uk

Cc:

The Ombudsman <enquiries@energy-ombudsman.org.uk>

Bcc:

Matrix.disruption.team@merseyside.police.uk

You have called me about ten times about this, (today was your last call).

Every time I tell you the same.

Now lately I'm trying to communicate to you, that this is now with the Energy Ombudsman.

And that I take it from there.

Please stop harassing me with your e-mails and phone-calls.

Why on earth do you need to be told the same 20 times?

This must be systematical harassment from you, (which is a crime), I think.

Erik Ribsskog

———- Forwarded message ———-
From: <NewSupply@britishgas.co.uk>

Date: Wed, Jun 29, 2011 at 11:31 PM
Subject: FINAL NOTICE for your overdue electricity bill of 682.24
To: eribsskog@gmail.com

Please call us today

Dear Mr Ribsskog

We need to remind you to pay your final electricity bill at FLAT 3, L2 2AE for £682.24, which is overdue.

This email is about: paying your final bill

Your Customer Reference Number:
8500 3847 0223

Electricity supplied at:

FLAT 3

L2 2AE

How to pay
There are a number of easy ways to pay:

You can go online and pay by credit or debit card.

Call 0800 107 1458* with your Customer Reference Number to hand and details of your debit or credit card.

Use your phone or internet bank to make a payment to account number 71584685, sort code 40-05-30, quoting your Customer Reference Number.

Post a cheque made payable to British Gas to British Gas, Payment Area 55, Camberley, GU95 1AB. Write your name and Customer Reference Number on the back of the cheque.

Take your bill and cash payment with you and pay at any PayPoint outlet or Post Office with a payment terminal.

What happens if you don’t pay us?
Like many other companies, we share information with credit reference agencies. Late payment of your bills can therefore affect your ability to obtain credit in future from other credit providers and affect the terms on which credit is offered, such as the interest rates you pay. You may also have to pay extra recovery charges and legal fees.

Trouble paying?
If you are having difficulty paying for any reason please call us now for free on 0800 107 1458* and one of our Customer Service Advisors will talk you through all the different payment schemes we can offer.

If you have paid your bill in the last five working days it may be that we are still processing your payment. You might want to check your account to see if your payment has cleared. But if you have not paid your bill, please do so immediately or call us on 0800 107 1458*.

Yours sincerely

Peter Metcalf

Head of Operations

Do you have a question, complaint or do you want to sing our praises?

Send us an email at anytime, day or night. We will answer you within 24 hours.

You can also view the frequently asked questions to find your answer.

If you prefer calling, here is a list of our phone numbers. Lines are open 8am-8pm on weekdays and 8am-6pm on Saturday.

*Calls are free from a BT Calling Plan. Mobile and other providers' charges may vary.

This email was sent to eribsskog@gmail.com. If you have any questions please contact us.

View our terms and conditions.

Centrica Plc Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Registered no. 3033654.

Email reference : CMN/DCL/RM12/GUAR/EML

30. juni 2011

Jeg sendte en klage til the Energy Ombudsman

Gmail – Complaint about British Gas/Fwd: Your reply from British Gas (KMM4670213V13728L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Complaint about British Gas/Fwd: Your reply from British Gas (KMM4670213V13728L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Jun 23, 2011 at 3:50 PM

To:

enquiries@os-energy.org

Hi,

this is an update to the British Gas e-mail-copy, which I sent you yesterday.

British Gas want's to discuss the same on the phone, a lot of times, even if I've explained my position to them clearly in e-mails.

I don't understand, what can the point of this be?

This must be just to harass the custommers.

Yesterday they called me twice about the same case, it doesn't seem that they have any control on the cases, but just call people randomly and ignores what they write in their correspondence and tell on the phone.

So I wanted to please complain about this harassment/bullying.

Thanks in advance for any help!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Date: Thu, Jun 23, 2011 at 10:00 AM
Subject: Your reply from British Gas (KMM4670213V13728L0KM)
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your enquiry sent yesterday. I'm sorry you feel we're harassing you.

I understand from your email that you would like to pay £5.00 monthly by a payment scheme. I’m sorry your proposal is not acceptable as it would not be enough to cover your outstanding balance within a reasonable timescale. The outstanding balance on your account is £682.24.

In order to assist you to clear the balance on the account please contact our Debt Team on 0800 048 0404*.

Please contact them as soon as possible to avoid any reminders and further debt charge being applied to your account.

I’ve addressed the issues you have raised and have now closed this query for you, if you have any future enquiries please reply back to me and I’ll be happy to help.

If you would like to review our Complaint Handling Procedure please visit our website or alternatively, reply to my email and I will arrange to send you a copy free of charge through the post.

Thank you for contacting British Gas.

Kind regards

Angela Hirst

Customer Service Advisor

britishgas.co.uk – Looking after your world

We've delivered on our promise and responded to your enquiry within 24 hours.

Your enquiry ref: 1888187

today I've already gotten two calls from British Gas, about this. You've called me around five times, about this.
And I don't have any money other than the money on my budget, like I've explained to you, I'm on a budget in co-operation with the CCCS.

And I can only afford to offer you a token-payment, of £5, untill I find a new job. I think that you call me 5-10 times about the same thing, is harassment.
I want to complain about this.

Your Electricity Customer Reference Number:850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

23. juni 2011

Jeg sendte en klage til British Gas

Gmail – Complaint/Fwd: Your reply from Britsh Gas. (KMM4468462V45041L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Complaint/Fwd: Your reply from Britsh Gas. (KMM4468462V45041L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Jun 22, 2011 at 1:50 PM

To:

customer.service@contactus.britishgas.co.uk

Cc:

contactus@cccs.co.uk

Bcc:

enquiries@os-energy.org

Hi,

today I've already gotten two calls from British Gas, about this.

You've called me around five times, about this.

And I don't have any money other than the money on my budget, like I've explained to you, I'm on a budget in co-operation with the CCCS.

And I can only afford to offer you a token-payment, of £5, untill I find a new job.

I think that you call me 5-10 times about the same thing, is harassment.

I want to complain about this.

Why can't you deal with this in writing?

It must be just to harass people, I think.

I send a copy e-mail to the CCCS and the Energy Ombudsman about this harassment.

Erik Ribsskog

———- Forwarded message ———-
From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Date: Wed, Jun 8, 2011 at 3:58 PM
Subject: Your reply from Britsh Gas. (KMM4468462V45041L0KM)
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your email about your electricity bill payments.

I see that your electricity account has an overdue balance of £682.24. I appreciate your willingness to clear this overdue balance. I'm sorry, I'm unable to set-up a monthly payment plan of £5.00 for you.

For discussing more on it, please call us on 0800 048 0404* and we'll be happy to arrange suitable payment plan for you.

Please contact us should you need any help in the future and thank you for contacting British Gas.

We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.

Regards

Rahil Shaikh

Customer Service Advisor

britishgas.co.uk – Looking after your world

We've delivered on our promise and responded to your enquiry within 24 hours.

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.

Your enquiry ref:1888187 Hi

thank you for your e-mail!

I have already been speaking with your phone-team, about this, but

without getting this resolved.

I'm trying to find a job and I have some property in Norway, which I'm

trying to sell

So I'll get the money soon, I reackon

In the mean-time, I can offer to pay £5 a month, (like I e.g. pay to

Scottish Power)

Hope this is alright!

Best regards

Erik Ribsskog

Your Electricity Customer Reference Number: 850038470223

——————————————————————————–

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

22. juni 2011

Det brevet her fra E-on syntes jeg var litt rart men. Men men. Jeg mener det var de som ringte meg på en helligdag i påsken, eller noe. Hm

1. november 2010

Stikkord: The Energy Ombudsman