Stikkord: The Energy Ombudsman

Hi,

I tried to send this to the Energy Ombudsman, but they said I had to

complete the complaint-procedure, at Scottish Power.

It's explained in the forwarded e-mail what I wanted you to please

investigate, so I hope it's alright that I just refer to the forwarded

e-mail.

It's that you've gone back on a payment-plan arrangement, you stopped

answering my e-mails, you put an annoying debt-company on my, and I suspect

there could have been something wrong with your last meter-reading, the time

when the young man from your company called me to get the readings this

autumn, I think it must have been.

I hope you have the chance to investigate this!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date:

Wed, Jan 6, 2010 at 12:15 PM
Subject: Ref 540460/Fwd: Update/Fwd:

Phone-call just now
To: enquiries@energy-ombudsman.org.uk
Cc:

"McWilliams, Margaret Rose" <MargaretRose.McWilliams@scottishpower.com>

Hi,

Scottish Power have failed to investigate the problems with the

Ombudsman.

About why they have sent a debt-company to annoy me.

About a meter-reading I thought was strange.

About why they stopped answering my phone-calls.

Scottish Power also agreed with me, that I'd pay £5 as a token payment,

since I'm unemployed, (Manish there).

But Margareth McWilliams have

been calling me a lot of times, and written a lot of correspondance, without

actually dealing with the problems I've brought up with the Ombudsman, I'd

say.

It also seems to me, that she want's to go back on the £5

payment-plan, that I've previously agreed with Scottish Power, as a

temporarely payment-plan, untill I get a job, since I'm on a budget that I've

co-operate with the CCCS to set up.

So now McWilliams gives the impression that Scottish Power wants to

break this agreement, about the £5 payment-plan.

So this I also want to complain about to the Energy Ombudsman now,

since I don't think Scottish Power should break agreements, that's against the

law, I'd say.

So I hope you can include my last complaint as well, in my complaint

against Scottish Power.

And then I'll wait and hear about the Energy Ombudsmans decision,

before I decide if I have to contact the CCCS again, about this.

Hope this is alright!

I'm sending a copy of this e-mail to Margareth McWilliams at Scottish

Power, so that she can be updated about how I'm going forward with the

payment-plan issue.

That is that I first bring up the payment-plan issue with the Energy

Ombudsman, (and not with the CCCS first, like I said on the phone to

McWilliams earlier today. She's calling all the time, but like I said when she

called today, I think it's better to have things like this in writing).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Jan 6, 2010 at

11:59 AM
Subject: Update/Fwd: Phone-call just now
To: MargaretRose.McWilliams@scottishpower.com

Hi

again,

I mean I'll take the payment-plan with CCCS.

And the other, about the anoying debt-company, the strange or

'strange' meter-reading, and that your customer-support stopped answering my

e-mails, that I'll take with the Energy Ombudsman, I thought.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Jan 6, 2010 at

11:50 AM
Subject: Re: Phone-call just now
To: "McWilliams, Margaret

Rose" <MargaretRose.McWilliams@scottishpower.com>

Hi,

this with the payment-plan, I look at as a CCCP-case.

The problems with the debt-company and the strange or 'strange'

meter-reading I look at as an Energy Ombudsman-case.

I'll contact the Energy Ombudsman again about the two latest

issues.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Wed, Jan 6, 2010 at 9:10 AM, McWilliams, Margaret

Rose <MargaretRose.McWilliams@scottishpower.com>

wrote:

Dear Mr

Ribsskog

Thank you for your e-mail

and for taking the time to talk to me on the phone.

I am unable to accept your

initial offer of £5.00 per month or most recent offer of £1.00 per month (as

it would take 882 months or 73 years to clear the balance on your

account. I am sure you understand that this is not

acceptable. I am very sorry that we have been unable to resolve this matter to

your satisfaction. Regrettably, we have now exhausted our internal

complaints process and unless you are prepared to clear the balance on your

account in full, or alternatively set up a payment plan to clear the

balance of £882.83 over 2 years by paying £36.78 per month by Direct Debit,

this letter constitutes a deadlock situation.

As a member of the Energy

Ombudsman, ScottishPower has to inform you of this independent body set up

to resolve sales, billing and transfer issues between customers and energy

suppliers. This service is free to customers. Details of how to contact them

can be found or on our website within the "Making a Complaint" section. I

have also arranged for an Ombudsman booklet to be sent to you in the post

today.

Remedies that the Ombudsman can

award include an apology, an explanation, a requirement on the supplier to

take remedial action or, in appropriate circumstances, compensation. The

Ombudsman's decision will be binding on us as your supplier, but you are

free to choose whether or not to accept the decision.

I shall keep your

complaint open for a further 10 working days from the date of this letter.

If I do not hear from you or the Ombudsman within that time, I will close

your complaint and normal follow up action will

resume.

Kind

regards

Margaret

Rose McWilliams (nee MacInnes)
Senior Complaints Advisor
Director's Support Team
Tel: 0141 568 6084 (850 6084 Int)

e-mail: margaretrose.mcwilliams@scottishpower.com

—–Original

Message—–
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 05 January 2010

16:22
To: McWilliams, Margaret Rose
Subject:

Phone-call just now

Hi,

I'm refering to our phone-call just now, where I said I'd call

the CCCS again.

On second thought, I don't think there's any use in me contacting

the CCCS again, because they'll just tell me that same advice.

And that is to offer you a token-payment payment plan of £1 a

month until I get a new job and a higher income.

So that's my offer for now, unfortunatly.

Yours sincerely,

Erik

Ribsskog

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