johncons

Stikkord: The Financial Ombudsman Service

  • Sånn her skulle tegneserien, som Illuminati, eller hvem det var, sendte meg link til, i en kommentar, igår, ha vært. (In Norwegian)

    financial ombudsman

    PS.

    Her er link til en bloggposten, som jeg skrev igår, hvor det står mer om dette:

    https://johncons-blogg.net/2009/07/noen-virker-som-ha-en-nesten-manisk.html

  • Noen virker som å ha en nesten manisk interesser for johncons-blogg. Jeg håper at ikke alle som leser bloggen, har like store problemer, som disse

    fineweather

    PS.

    Dette viser igjen, hvor sterkt medium, som blogspot er.

    Men men.

    Denne tegningen, var linket til, i en kommentar, til denne bloggposten:

    https://johncons-blogg.net/2009/07/jeg-kommenterte-pa-dagbladets.html

    Med vennlig hilsen

    Erik Ribsskog

    PS 2.

    Her er min kommentar til dette tullet, som vel er det mest riktige navnet på dette:

    Anonymous said…
    http://img200.imageshack.us/img200/663/fineweather.jpg

    http://ribsskog-fanclub.blogspot.com/2009/07/letter-from-fan-in-uk.html

    11 July 2009 11:43
    johncons said…
    Ja,

    det er bra at dere illuminister og/eller sionister(?), ikke har fritidsproblemer da.

    Jeg leser ikke på den ‘fanclub’-bloggen lenger, for jeg synes det er bare dritt som står der.

    Og den tegneserien, som noen illuminister vel har laget, i den første linken der, den så dum ut.

    For det første så har ikke jeg griselabber.

    Jeg sitter sjelden i undertøyet, og skriver på PC-en.

    Og hun dama hos the Financial Ombudsman, hun har dere illuminister tegnet slik, at hun sitter med head-set, og tar telefoner, klokken 6 på en søndag morgen.

    Så jeg setter spørsmålstegn med virkelighetsoppfatningen, til hvem det nå er som har laget denne tegneserien.

    Med hilsen

    Erik Ribsskog

    PS 3.

    Og jeg har hatt med the Local Goverment ombudsmann, i England, å gjøre.

    Jeg har hatt med, tja, hva heter de, jo, the Legal Services Ombudsman, å gjøre.

    Og også Sivilombudsmannen, i Norge, å gjøre.

    Og vel også noe tele-ombud, her i England, tror jeg.

    Og disse ombudsmennene, de er ganske seriøse forehavnender, og de jobber ikke på søndagsmorgenene, klokken 6 og skriver e-poster og tar telefoner.

    Nei, det var helt vanvittig.

    Det må ha vært noe ‘polti-mafia’, eller lignende, som tulla med meg.

    Nei, disse ombudsmennene, de jobber mandag til fredag, fra 9 til 16 ca., som embedsmenn og byråkrater, i kommune og fylkeskommune og stat, pleier å gjøre i Norge.

    Disse ombudsmennene, skal ikke være som telefonselgere, som ringer for å selge dopapir, f.eks., på en søndag, som jeg husker vi gjorde, da jeg hadde en ekstrajobb, for Norsk Idrettshjelp i Oslo.

    Nei, sånne bank-greier osv., det er forretnings-ting, som det er ment å drives med, på hverdager.

    Det er upassende, å kontakte kunder eller hva man skal kalle det, om slikt, på helligdager, hvis man vil bli oppfattet seriøst, vil jeg si.

    Ihvertfall klokken seks på søndag morgen, det er hinsides enhver form for normal oppførsel, vil jeg si.

    Men hvem vet, jeg har tenkt sånn halvveis.

    Kanskje denne the Financial Ombudsman, er ombudsmennenes svar på Nigeria brevene, eller e-postene?

    At dette bare er en ‘tulle’-ombudsman?

    Hvem vet.

    Man kan begynne å lure ihvertfall.

    Jeg har ihvertfall lurt litt på dette, for hvem er det som oppretter disse ombudsmennene egentlig?

    Er ombudsman, en beskyttet tittel?

    Kan jeg kalle meg ombudsman for noe, for eksempel?

    Grønnsaks-ombudsman, er det lov å kalle seg?

    The vegetable ombudsman.

    Hm.

    Hva annet

    Det her var kanskje ikke så morsomt, jeg er litt trøtt nå.

    Men jeg husker at jeg så ombudsreven, i London, i desember, ifjor, så det var dumt at jeg ikke spurte han, om dette, da, mens jeg hadde sjansen.

    Så det var litt ergelig.

    Så sånn er det.

  • Her er et brev jeg fikk, fra hun ‘slave-dama’, eller hva man skal kalle henne, som jobba så mye, hos the Financial Ombudsman, i forrige uke. (N)

    img280

  • Her er en e-post fra the Financial Ombudsman. Jeg tror ikke jeg skal ha noe mer med de å gjøre, siden de har slaver som jobber der, virker det som







    Google Mail – Your letter, which have your ref: 7568397/ST/CCCH, that I recieved today







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Your letter, which have your ref: 7568397/ST/CCCH, that I recieved today




    Taylor, Stephen (CCD)

    <Stephen.Taylor@financial-ombudsman.org.uk>


    Fri, Jul 3, 2009 at 4:49 PM





    To:

    eribsskog@gmail.com




    Thank you for your email.

    I had issued the complaint form at the request of my

    colleague, Rose Cox    , as I understand you

    were interested in persuing this complaint also in addition to the complaint

    Rose has been looking at.

    Stephen Taylor

    Consumer Consultant

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 26 June 2009 19:25
    To: Taylor, Stephen

    (CCD)
    Subject: Your letter, which have your ref: 7568397/ST/CCCH, that

    I recieved today


    Hi,

    I can't see that I have contacted you at all.

    Could you please tell me which enquiry it was that initiated your

    letter, since this isn't explained

    in your letter, and not eighter in the enclosure, the

    complaintf-form.

    Thanks in advance for your help.

    Sincerely,

    Erik Ribsskog


    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • Den der Financial Ombudsman, i England, er bare noe tull og tøys. (In Norwegian)







    Google Mail – RE: Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    RE: Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Jul 1, 2009 at 2:18 PM





    To:

    "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>



    Hi,

    I think I have the right to know this, when your representatives send me e-mails at
    seven o'clock, on a Sunday morning.
    I think you should send your business e-mails within the business-hours, and I'm

    conserned about how you treat your staff, and I've contacted Acas about this.
    If you do not expect your staff to work 12-14 hours a week, seven days a week,
    then why are the working on a Sunday morning at six o'clock.

    People are going to think that your representatives are some kind of slaves, if
    they have to work at the time of the week, when the other people in England,
    are on their way back from the pub.

    If people get e-mails at this hour, they are going to start writing answers while
    they are still drunk.
    This sounds insane to me, to have people working, at six o'clock, on a Sunday

    morning, answering e-mails that they could have answered on a Monday.
    You have to pay them overtime, for work they just as well could have done on
    a week-day.
    Your institution is extreamly poorly managed, and you are wasting the tax-

    payers money, with all the unessesary over-time.
    I think there is a law in this country saying that Government should have openness,
    so I think you should explain what the reason for your very strange and akward

    working-hours are.
    Sincerely,
    Erik Ribsskog

    On Wed, Jul 1, 2009 at 9:34 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email.

    You will excuse me for not going into the finer details of

    our staffing working hours and holiday allowance. I will however,

    reassure you we certainly do not expect or allow our staff to work 12 to

    14 hours a day 7 days a week.

    Regards

    Jackie

    Collins
    Operations Manager
    Direct Dial : 020 7964

    0116
    Direct Fax: 020 7964 0117

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 30 June 2009 16:31

    To: Collins,

    Jackie
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    Monday to Friday, 8 am to 6 pm, is alright, I think.

    But you also let your staff work Sunday mornings, at 6 am.

    It seems to me that you overload your representatives with work, and that

    they have to

    work 12 to 14 hours 7 days a week.

    I thought slavery was forbidden in our time.

    Why do you let your representatives work every Sunday morning, when other

    people in

    England are on their way home from the pub?

    Do your staff get summer-holiday at all?

    Sincerely,

    Erik Ribsskog

    On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    We always

    try to provide the best service we can to our customers, and sometimes that

    means offering our staff the option of working overtime during very busy

    periods.

    Please be

    assured that they have to work within strict time guidelines, and these are

    always checked by Operations Managers to ensure they are not working too many

    hours.

    The

    service our department offers is outside of the usual office hours of

    9am till 5pm because we have found that a lot of our customers have

    difficulties contacting us whilst they are at work themselves during the 9am

    to 5pm times, so we have opening hours of 8am – 6pm, as do many firms

    these days.

    I hope

    this explains.

    Regards

    Jackie

    Collins
    Operations Manager
    Direct Dial : 020 7964

    0116
    Direct Fax: 020 7964 0117


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 29 June 2009 19:32
    To: Collins, Jackie

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Ok,

    that sound very fine!

    But, why is that you let your representatives work over-time every Sunday

    then?

    Shouldn't you as a main rule conduct your business, within the

    business hours?

    Yours sincerely,

    Erik Ribsskog

    On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Rosemary

    Cox has passed your complaint to me to take over as you have requested that

    she no longer deals with your case.

    I can

    confirmed that a letter has been sent to the firm, and we have asked that

    they issue you with a final response letter within 14 days. We have

    also asked them to copy us in on that response.

    If you

    remain unhappy with the firms response, or you have not received a response

    from them within 14 days, please let me know and I will arrange for your

    complaint to be moved forward for investigation by an

    Adjudicator.

    Regards

    Jackie Collins
    Operations Manager

    Direct

    Dial : 020 7964 0116
    Direct Fax: 020 7964

    0117

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 11:17
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    I don't think it's any use with me repeating myself.

    I don't think you should handle my complaint.

    The reason is, that if you are to overworked, you get to

    tired.

    And in dealing with complaints like these, one obviously needs ones

    judgement, to be like

    it should be.

    If one are out of balance, like I think you could be, then I don't

    think this is good for how the

    complaint is being dealt with.

    So please do as I ask Mrs .Cox, and tell your manager what I said,

    that I want someone else

    to deal with my complaint, due to that I think that you must be

    overworked.

    Haven't you seen how fine the weather is today, you should have a

    day off in the fine weather,

    I think.

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:


    Dear Mr Ribsskog


    Thank you for your

    e-mails


    As previously advised I am not going to debate

    with you the working hours of this office.


    I have written to you today to advise the steps

    we are taking with your complaint. If the firm fail to resolve the

    situation for you, your complaint will be passed onto our adjudication

    area for further consideration of the concerns you have

    raised.


    I should add that we

    do not tolerate rude or insulting language at this office,

    and would expect any further communication to be sent in a more acceptable

    manner.


    Kind Regards


    Rose Cox


    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:43

    To: Cox, Rosemary
    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    of course you can work on Sundays if you want.

    But business e-mails should just be sent within the

    business-hours.

    Or else, what's going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the

    business-e-mails when they are drunk, which is what has happened today,

    with our correspondence.

    If this is something, you didn't know from before, then I think

    this Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank you for your e-mail

    I must admit to being surprised and

    confused with the content of the

    e-mail    .

    We are an extremely busy department and we often work at the

    weekends, this is obviously of help to consumers as we are

    able to deal with their complaints in a more timely manner. I

    would suggest that     It is entirely up to each individual

    business to determine which hours their staff will work and I do not

    intend debating this with you.

    By working this weekend I have been able to deal with your

    complaint, which as you can appreciate is of a benefit to

    you.

    Perhaps you can clarify the spelling mistakes you are referring

    to?

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:20

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi again,

    don't you think it's strange for an institutions like yours to send

    e-mails on Sunday mornings then?

    Shouldn't e-mails be sent within normal business hours then you

    think?

    This is what it says on Wikipedia:

    In

    the United

    States     and United

    Kingdom    , the hours between 9 am and 5 pm are typically considered to be standard

    business hours



    I

    think this is rather akward, as I also think your spelling-mistakes

    are.


    Sincerely,


    Erik Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    That's no problem, however I should point out that

    we are not a government department, we are a independent complaints

    body.

    I will be in touch with your again in the next few

    days

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June

    2009 08:02

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government in

    Norway, work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway

    any longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I can assure you this is not a

    joke, I am currently in the office working

    today.

    I presume that you

    would like us to deal with your complaint, so am responding to your

    e-mails today

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28

    June 2009 07:36
    To: Cox, Rosemary
    Subject: Re:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the

    way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox,

    Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your

    e-mails

    I will contact you again

    once I have considered the

    information.

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27

    June 2009 14:59
    To: Cox, Rosemary
    Subject:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at

    RBS, but she

    also harassed me, like this, she writes 'Dear Ms Ribsskog',

    even if my name

    is Erik, and in Britain, you have a movie called 'Erik the

    Viking', and Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator,

    also bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the

    way that RBS,

    gave me the bonus of £100, for moving my account to them,

    from Barclays,

    (who I also had problems with, that I'll exlain about to your

    collegue, like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St.

    now, and forward it

    to you.

    What I meant with the complaint-form, was that it didn't

    look anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other

    financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks,

    perhaps someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll

    also find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Williams, Yvonne

    (CRU)     <Yvonne.Williams@rbs.co.uk>
    Date:

    Tue, Jun 26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To:

    Erik Ribsskog <eribsskog@gmail.com>

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be

    sent to me for my investigation

    Regards

    Yvonne Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 19 June

    2007 14:04
    To: Williams, Yvonne (CRU)
    Subject:

    Earlier e-mail

    *** WARNING : This message

    originates from the Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail,

    because I cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail

    again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank

    of Scotland plc, Registered in Scotland No. 90312. Registered

    Office: 36 St Andrew Square, Edinburgh EH2 2YB

    Authorised

    and regulated by the Financial Services Authority.

    This

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    This e-mail and any attachments have

    been checked by virus detection software before transmission. You

    should carry out your own virus checks on the contents of this

    communication. We accept no liability for any loss or damage which

    may be caused by software viruses or by interception or

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    Unless otherwise indicated, this e-mail

    has no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this

    e-mail are those of the author and do not necessarily reflect

    those of the Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not

    the intended recipient, please notify the sender immediately and

    delete this e-mail and any attachment from your system. If you are

    not the intended recipient you must not copy, disclose or take any

    action in reliance to it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this

    communication. We accept no liability for any loss or damage which

    may be caused by software viruses or by interception or interruption

    of this mail.

    Unless otherwise indicated, this e-mail

    has no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this

    e-mail are those of the author and do not necessarily reflect those

    of the Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete

    this e-mail and any attachment from your system. If you are not the

    intended recipient you must not copy, disclose or take any action in

    reliance to it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this e-mail

    are those of the author and do not necessarily reflect those of the

    Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s) indicated

    in it. The statements and opinions expressed in this e-mail are those of

    the author and do not necessarily reflect those of the Financial

    Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should carry

    out your own virus checks on the contents of this communication. We accept

    no liability for any loss or damage which may be caused by software

    viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in

    it. The statements and opinions expressed in this e-mail are those of the

    author and do not necessarily reflect those of the Financial Ombudsman

    Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your

    own virus checks on the contents of this communication. We accept no

    liability for any loss or damage which may be caused by software viruses or

    by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.



    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • Jeg sendte en e-post om tilstandene hos the Financial Ombudsman, til Acas, som jobber med rådgivning innen arbeidsrett osv. (In Norwegian)







    Google Mail – The Finacial Ombudsman, using staff as slaves/Fwd: Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    The Finacial Ombudsman, using staff as slaves/Fwd: Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Jun 30, 2009 at 4:48 PM





    To:

    acas@eclogistics.co.uk



    Hi,

    I've contacted you earlier, about that I was being used as a slave, and that
    they had illigal management methods, at Bertelsmanns Scand. Microsoft-activation,
    in Liverpool.

    Now, people at the Financial Ombudsman, are also being used as slaves, it seems.
    Or this could be connected with a cover-up, of the Bertelsmann/Microsoft-case, that
    I am being bullied by Government, to cover up what went on there.

    Please send this e-mail to the right people in Acas.
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Tue, Jun 30, 2009 at 4:31 PM
    Subject: Re: Complaint against RBS/Fwd: Earlier e-mail

    To: "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>

    Hi,

    Monday to Friday, 8 am to 6 pm, is alright, I think.

    But you also let your staff work Sunday mornings, at 6 am.
    It seems to me that you overload your representatives with work, and that they have to

    work 12 to 14 hours 7 days a week.
    I thought slavery was forbidden in our time.
    Why do you let your representatives work every Sunday morning, when other people in

    England are on their way home from the pub?
    Do your staff get summer-holiday at all?
    Sincerely,
    Erik Ribsskog


    On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk> wrote:

    Dear Mr Ribsskog

    We always try to provide the best service we can to our

    customers, and sometimes that means offering our staff the option of working

    overtime during very busy periods.

    Please be assured that they have to work within strict time

    guidelines, and these are always checked by Operations Managers to ensure they

    are not working too many hours.

    The service our department offers is outside of the usual

    office hours of 9am till 5pm because we have found that a lot of our

    customers have difficulties contacting us whilst they are at work themselves

    during the 9am to 5pm times, so we have opening hours of 8am – 6pm, as do

    many firms these days.

    I hope this explains.

    Regards

    Jackie

    Collins
    Operations Manager
    Direct Dial : 020 7964

    0116
    Direct Fax: 020 7964 0117

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 29 June 2009 19:32
    To: Collins,

    Jackie

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Ok,

    that sound very fine!

    But, why is that you let your representatives work over-time every Sunday

    then?

    Shouldn't you as a main rule conduct your business, within the business

    hours?

    Yours sincerely,

    Erik Ribsskog

    On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Rosemary

    Cox has passed your complaint to me to take over as you have requested that

    she no longer deals with your case.

    I can

    confirmed that a letter has been sent to the firm, and we have asked that they

    issue you with a final response letter within 14 days. We have also

    asked them to copy us in on that response.

    If you

    remain unhappy with the firms response, or you have not received a response

    from them within 14 days, please let me know and I will arrange for your

    complaint to be moved forward for investigation by an

    Adjudicator.

    Regards

    Jackie Collins
    Operations Manager

    Direct Dial

    : 020 7964 0116
    Direct Fax: 020 7964

    0117

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 11:17
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    I don't think it's any use with me repeating myself.

    I don't think you should handle my complaint.

    The reason is, that if you are to overworked, you get to tired.

    And in dealing with complaints like these, one obviously needs ones

    judgement, to be like

    it should be.

    If one are out of balance, like I think you could be, then I don't

    think this is good for how the

    complaint is being dealt with.

    So please do as I ask Mrs .Cox, and tell your manager what I said,

    that I want someone else

    to deal with my complaint, due to that I think that you must be

    overworked.

    Haven't you seen how fine the weather is today, you should have a day

    off in the fine weather,

    I think.

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:


    Dear Mr Ribsskog


    Thank you for your

    e-mails


    As previously advised I am not going to debate

    with you the working hours of this office.


    I have written to you today to advise the steps

    we are taking with your complaint. If the firm fail to resolve the situation

    for you, your complaint will be passed onto our adjudication area for

    further consideration of the concerns you have

    raised.


    I should add that we do

    not tolerate rude or insulting language at this office, and

    would expect any further communication to be sent in a more acceptable

    manner.


    Kind Regards


    Rose Cox


    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009

    10:43

    To: Cox, Rosemary
    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    of course you can work on Sundays if you want.

    But business e-mails should just be sent within the

    business-hours.

    Or else, what's going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the

    business-e-mails when they are drunk, which is what has happened today, with

    our correspondence.

    If this is something, you didn't know from before, then I think

    this Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank

    you for your e-mail

    I must admit to being surprised and

    confused with the content of the

    e-mail    .

    We are an extremely busy department and we often work at the

    weekends, this is obviously of help to consumers as we are able

    to deal with their complaints in a more timely manner. I would

    suggest that     It is entirely up to each individual

    business to determine which hours their staff will work and I do not

    intend debating this with you.

    By working this weekend I have been able to deal with your

    complaint, which as you can appreciate is of a benefit to

    you.

    Perhaps you can clarify the spelling mistakes you are referring

    to?

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:20

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi again,

    don't you think it's strange for an institutions like yours to send

    e-mails on Sunday mornings then?

    Shouldn't e-mails be sent within normal business hours then you

    think?

    This is what it says on Wikipedia:

    In

    the United

    States     and United

    Kingdom    , the hours between 9 am and 5 pm are typically considered to be standard business

    hours



    I

    think this is rather akward, as I also think your spelling-mistakes

    are.


    Sincerely,


    Erik Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank you for your e-mail

    That's no problem, however I should point out that we

    are not a government department, we are a independent complaints

    body.

    I will be in touch with your again in the next few

    days

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 08:02

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government in

    Norway, work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway any

    longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I can assure you this is not a

    joke, I am currently in the office working

    today.

    I presume that you

    would like us to deal with your complaint, so am responding to your

    e-mails today

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June

    2009 07:36
    To: Cox, Rosemary
    Subject: Re:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the

    way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your

    e-mails

    I will contact you again once

    I have considered the

    information.

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27

    June 2009 14:59
    To: Cox, Rosemary
    Subject:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at

    RBS, but she

    also harassed me, like this, she writes 'Dear Ms Ribsskog',

    even if my name

    is Erik, and in Britain, you have a movie called 'Erik the

    Viking', and Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator,

    also bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way

    that RBS,

    gave me the bonus of £100, for moving my account to them, from

    Barclays,

    (who I also had problems with, that I'll exlain about to your

    collegue, like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St.

    now, and forward it

    to you.

    What I meant with the complaint-form, was that it didn't

    look anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other

    financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks,

    perhaps someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll

    also find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Williams, Yvonne

    (CRU)     <Yvonne.Williams@rbs.co.uk>
    Date: Tue,

    Jun 26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik

    Ribsskog <eribsskog@gmail.com>

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be

    sent to me for my investigation

    Regards

    Yvonne Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 19 June 2007

    14:04
    To: Williams, Yvonne (CRU)
    Subject:

    Earlier e-mail

    *** WARNING : This message originates

    from the Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail,

    because I cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail

    again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of

    Scotland plc, Registered in Scotland No. 90312. Registered Office:

    36 St Andrew Square, Edinburgh EH2 2YB

    Authorised and

    regulated by the Financial Services Authority.

    This e-mail

    message is confidential and for use by the addressee only. If the

    message is received by anyone other than the addressee, please

    return the message to the sender by replying to it and then delete

    the message from your computer. Internet e-mails are not necessarily

    secure. The Royal Bank of Scotland plc does not accept

    responsibility for changes made to this message after it was

    sent.

    Whilst all reasonable care has been taken to avoid the

    transmission of viruses, it is the responsibility of the recipient

    to ensure that the onward transmission, opening or use of this

    message and any attachments will not adversely affect its systems or

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    plc in this regard and the recipient should carry out such virus and

    other checks as it considers

    appropriate.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not

    the intended recipient, please notify the sender immediately and

    delete this e-mail and any attachment from your system. If you are

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    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this

    communication. We accept no liability for any loss or damage which

    may be caused by software viruses or by interception or interruption

    of this mail.

    Unless otherwise indicated, this e-mail

    has no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this

    e-mail are those of the author and do not necessarily reflect those

    of the Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete

    this e-mail and any attachment from your system. If you are not the

    intended recipient you must not copy, disclose or take any action in

    reliance to it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this e-mail

    are those of the author and do not necessarily reflect those of the

    Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s) indicated

    in it. The statements and opinions expressed in this e-mail are those of

    the author and do not necessarily reflect those of the Financial

    Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should carry

    out your own virus checks on the contents of this communication. We accept

    no liability for any loss or damage which may be caused by software

    viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in

    it. The statements and opinions expressed in this e-mail are those of the

    author and do not necessarily reflect those of the Financial Ombudsman

    Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your

    own virus checks on the contents of this communication. We accept no

    liability for any loss or damage which may be caused by software viruses or

    by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.



    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • Ny e-post til the Finacial Ombudsman, angående om hvorfor de behandler medarbeiderne sine som slaver. (In Norwegian)







    Google Mail – RE: Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    RE: Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Jun 30, 2009 at 4:31 PM





    To:

    "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>



    Hi,

    Monday to Friday, 8 am to 6 pm, is alright, I think.
    But you also let your staff work Sunday mornings, at 6 am.
    It seems to me that you overload your representatives with work, and that they have to

    work 12 to 14 hours 7 days a week.
    I thought slavery was forbidden in our time.
    Why do you let your representatives work every Sunday morning, when other people in

    England are on their way home from the pub?
    Do your staff get summer-holiday at all?
    Sincerely,
    Erik Ribsskog


    On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk> wrote:

    Dear Mr Ribsskog

    We always try to provide the best service we can to our

    customers, and sometimes that means offering our staff the option of working

    overtime during very busy periods.

    Please be assured that they have to work within strict time

    guidelines, and these are always checked by Operations Managers to ensure they

    are not working too many hours.

    The service our department offers is outside of the usual

    office hours of 9am till 5pm because we have found that a lot of our

    customers have difficulties contacting us whilst they are at work themselves

    during the 9am to 5pm times, so we have opening hours of 8am – 6pm, as do

    many firms these days.

    I hope this explains.

    Regards

    Jackie

    Collins
    Operations Manager
    Direct Dial : 020 7964

    0116
    Direct Fax: 020 7964 0117

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 29 June 2009 19:32
    To: Collins,

    Jackie

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Ok,

    that sound very fine!

    But, why is that you let your representatives work over-time every Sunday

    then?

    Shouldn't you as a main rule conduct your business, within the business

    hours?

    Yours sincerely,

    Erik Ribsskog

    On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Rosemary

    Cox has passed your complaint to me to take over as you have requested that

    she no longer deals with your case.

    I can

    confirmed that a letter has been sent to the firm, and we have asked that they

    issue you with a final response letter within 14 days. We have also

    asked them to copy us in on that response.

    If you

    remain unhappy with the firms response, or you have not received a response

    from them within 14 days, please let me know and I will arrange for your

    complaint to be moved forward for investigation by an

    Adjudicator.

    Regards

    Jackie Collins
    Operations Manager

    Direct Dial

    : 020 7964 0116
    Direct Fax: 020 7964

    0117

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 11:17
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    I don't think it's any use with me repeating myself.

    I don't think you should handle my complaint.

    The reason is, that if you are to overworked, you get to tired.

    And in dealing with complaints like these, one obviously needs ones

    judgement, to be like

    it should be.

    If one are out of balance, like I think you could be, then I don't

    think this is good for how the

    complaint is being dealt with.

    So please do as I ask Mrs .Cox, and tell your manager what I said,

    that I want someone else

    to deal with my complaint, due to that I think that you must be

    overworked.

    Haven't you seen how fine the weather is today, you should have a day

    off in the fine weather,

    I think.

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:


    Dear Mr Ribsskog


    Thank you for your

    e-mails


    As previously advised I am not going to debate

    with you the working hours of this office.


    I have written to you today to advise the steps

    we are taking with your complaint. If the firm fail to resolve the situation

    for you, your complaint will be passed onto our adjudication area for

    further consideration of the concerns you have

    raised.


    I should add that we do

    not tolerate rude or insulting language at this office, and

    would expect any further communication to be sent in a more acceptable

    manner.


    Kind Regards


    Rose Cox


    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009

    10:43

    To: Cox, Rosemary
    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    of course you can work on Sundays if you want.

    But business e-mails should just be sent within the

    business-hours.

    Or else, what's going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the

    business-e-mails when they are drunk, which is what has happened today, with

    our correspondence.

    If this is something, you didn't know from before, then I think

    this Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank

    you for your e-mail

    I must admit to being surprised and

    confused with the content of the

    e-mail    .

    We are an extremely busy department and we often work at the

    weekends, this is obviously of help to consumers as we are able

    to deal with their complaints in a more timely manner. I would

    suggest that     It is entirely up to each individual

    business to determine which hours their staff will work and I do not

    intend debating this with you.

    By working this weekend I have been able to deal with your

    complaint, which as you can appreciate is of a benefit to

    you.

    Perhaps you can clarify the spelling mistakes you are referring

    to?

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:20

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi again,

    don't you think it's strange for an institutions like yours to send

    e-mails on Sunday mornings then?

    Shouldn't e-mails be sent within normal business hours then you

    think?

    This is what it says on Wikipedia:

    In

    the United

    States     and United

    Kingdom    , the hours between 9 am and 5 pm are typically considered to be standard business

    hours



    I

    think this is rather akward, as I also think your spelling-mistakes

    are.


    Sincerely,


    Erik Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank you for your e-mail

    That's no problem, however I should point out that we

    are not a government department, we are a independent complaints

    body.

    I will be in touch with your again in the next few

    days

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 08:02

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government in

    Norway, work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway any

    longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I can assure you this is not a

    joke, I am currently in the office working

    today.

    I presume that you

    would like us to deal with your complaint, so am responding to your

    e-mails today

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June

    2009 07:36
    To: Cox, Rosemary
    Subject: Re:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the

    way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your

    e-mails

    I will contact you again once

    I have considered the

    information.

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27

    June 2009 14:59
    To: Cox, Rosemary
    Subject:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at

    RBS, but she

    also harassed me, like this, she writes 'Dear Ms Ribsskog',

    even if my name

    is Erik, and in Britain, you have a movie called 'Erik the

    Viking', and Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator,

    also bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way

    that RBS,

    gave me the bonus of £100, for moving my account to them, from

    Barclays,

    (who I also had problems with, that I'll exlain about to your

    collegue, like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St.

    now, and forward it

    to you.

    What I meant with the complaint-form, was that it didn't

    look anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other

    financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks,

    perhaps someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll

    also find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Williams, Yvonne

    (CRU)     <Yvonne.Williams@rbs.co.uk>
    Date: Tue,

    Jun 26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik

    Ribsskog <eribsskog@gmail.com>

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be

    sent to me for my investigation

    Regards

    Yvonne Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 19 June 2007

    14:04
    To: Williams, Yvonne (CRU)
    Subject:

    Earlier e-mail

    *** WARNING : This message originates

    from the Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail,

    because I cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail

    again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of

    Scotland plc, Registered in Scotland No. 90312. Registered Office:

    36 St Andrew Square, Edinburgh EH2 2YB

    Authorised and

    regulated by the Financial Services Authority.

    This e-mail

    message is confidential and for use by the addressee only. If the

    message is received by anyone other than the addressee, please

    return the message to the sender by replying to it and then delete

    the message from your computer. Internet e-mails are not necessarily

    secure. The Royal Bank of Scotland plc does not accept

    responsibility for changes made to this message after it was

    sent.

    Whilst all reasonable care has been taken to avoid the

    transmission of viruses, it is the responsibility of the recipient

    to ensure that the onward transmission, opening or use of this

    message and any attachments will not adversely affect its systems or

    data. No responsibility is accepted by The Royal Bank of Scotland

    plc in this regard and the recipient should carry out such virus and

    other checks as it considers

    appropriate.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not

    the intended recipient, please notify the sender immediately and

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    This e-mail and any attachments have been

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    carry out your own virus checks on the contents of this

    communication. We accept no liability for any loss or damage which

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    of this mail.

    Unless otherwise indicated, this e-mail

    has no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this

    e-mail are those of the author and do not necessarily reflect those

    of the Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete

    this e-mail and any attachment from your system. If you are not the

    intended recipient you must not copy, disclose or take any action in

    reliance to it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this e-mail

    are those of the author and do not necessarily reflect those of the

    Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s) indicated

    in it. The statements and opinions expressed in this e-mail are those of

    the author and do not necessarily reflect those of the Financial

    Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should carry

    out your own virus checks on the contents of this communication. We accept

    no liability for any loss or damage which may be caused by software

    viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in

    it. The statements and opinions expressed in this e-mail are those of the

    author and do not necessarily reflect those of the Financial Ombudsman

    Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your

    own virus checks on the contents of this communication. We accept no

    liability for any loss or damage which may be caused by software viruses or

    by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.



    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • Ny e-post til the Financial Ombudsman, om hvorfor de lar medarbeiderne sine jobbe så ofte på søndager. (In Norwegian)







    Google Mail – RE: Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    RE: Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Jun 29, 2009 at 7:32 PM





    To:

    "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>



    Ok,

    that sound very fine!
    But, why is that you let your representatives work over-time every Sunday then?
    Shouldn't you as a main rule conduct your business, within the business hours?

    Yours sincerely,
    Erik Ribsskog

    On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk> wrote:

    Dear Mr Ribsskog

    Rosemary Cox has passed your complaint to me to take

    over as you have requested that she no longer deals with your

    case.

    I can confirmed that a letter has been sent to the

    firm, and we have asked that they issue you with a final response letter within

    14 days. We have also asked them to copy us in on that

    response.

    If you remain unhappy with the firms response, or you

    have not received a response from them within 14 days, please let me know and I

    will arrange for your complaint to be moved forward for investigation by an

    Adjudicator.

    Regards

    Jackie Collins
    Operations Manager

    Direct Dial :

    020 7964 0116
    Direct Fax: 020 7964

    0117

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 11:17
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    I don't think it's any use with me repeating myself.

    I don't think you should handle my complaint.

    The reason is, that if you are to overworked, you get to tired.

    And in dealing with complaints like these, one obviously needs ones

    judgement, to be like

    it should be.

    If one are out of balance, like I think you could be, then I don't

    think this is good for how the

    complaint is being dealt with.

    So please do as I ask Mrs .Cox, and tell your manager what I said, that

    I want someone else

    to deal with my complaint, due to that I think that you must be

    overworked.

    Haven't you seen how fine the weather is today, you should have a day

    off in the fine weather,

    I think.

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:


    Dear Mr Ribsskog


    Thank you for your

    e-mails


    As previously advised I am not going to debate with

    you the working hours of this office.


    I have written to you today to advise the steps we

    are taking with your complaint. If the firm fail to resolve the situation for

    you, your complaint will be passed onto our adjudication area for further

    consideration of the concerns you have raised.


    I should add that we do

    not tolerate rude or insulting language at this office, and would

    expect any further communication to be sent in a more acceptable

    manner.


    Kind Regards


    Rose Cox


    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:43

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    of course you can work on Sundays if you want.

    But business e-mails should just be sent within the

    business-hours.

    Or else, what's going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the

    business-e-mails when they are drunk, which is what has happened today, with

    our correspondence.

    If this is something, you didn't know from before, then I think this

    Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank

    you for your e-mail

    I must admit to being surprised and

    confused with the content of the

    e-mail    .

    We are an extremely busy department and we often work at the

    weekends, this is obviously of help to consumers as we are able to

    deal with their complaints in a more timely manner. I would suggest

    that     It is entirely up to each individual business to

    determine which hours their staff will work and I do not intend debating

    this with you.

    By working this weekend I have been able to deal with your complaint,

    which as you can appreciate is of a benefit to

    you.

    Perhaps you can clarify the spelling mistakes you are referring

    to?

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009

    10:20

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi again,

    don't you think it's strange for an institutions like yours to send

    e-mails on Sunday mornings then?

    Shouldn't e-mails be sent within normal business hours then you

    think?

    This is what it says on Wikipedia:

    In

    the United

    States     and United

    Kingdom    , the hours between 9 am and 5 pm are typically considered to be standard business

    hours



    I think

    this is rather akward, as I also think your spelling-mistakes

    are.


    Sincerely,


    Erik

    Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank

    you for your e-mail

    That's no problem, however I should point out that we

    are not a government department, we are a independent complaints

    body.

    I will be in touch with your again in the next few

    days

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 08:02

    To: Cox, Rosemary
    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government in

    Norway, work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway any

    longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank you for your e-mail

    I can assure you this is not a

    joke, I am currently in the office working

    today.

    I presume that you would like us to

    deal with your complaint, so am responding to your e-mails

    today

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 07:36
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the

    way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your

    e-mails

    I will contact you again once I

    have considered the

    information.

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27 June

    2009 14:59
    To: Cox, Rosemary
    Subject: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS,

    but she

    also harassed me, like this, she writes 'Dear Ms Ribsskog', even

    if my name

    is Erik, and in Britain, you have a movie called 'Erik the

    Viking', and Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also

    bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way

    that RBS,

    gave me the bonus of £100, for moving my account to them, from

    Barclays,

    (who I also had problems with, that I'll exlain about to your

    collegue, like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St. now,

    and forward it

    to you.

    What I meant with the complaint-form, was that it didn't look

    anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other

    financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks,

    perhaps someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll

    also find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Williams, Yvonne

    (CRU)     <Yvonne.Williams@rbs.co.uk>
    Date: Tue,

    Jun 26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik

    Ribsskog <eribsskog@gmail.com>

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be sent

    to me for my investigation

    Regards

    Yvonne Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 19 June 2007

    14:04
    To: Williams, Yvonne (CRU)
    Subject: Earlier

    e-mail

    *** WARNING : This message originates

    from the Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail,

    because I cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail

    again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of

    Scotland plc, Registered in Scotland No. 90312. Registered Office: 36

    St Andrew Square, Edinburgh EH2 2YB

    Authorised and regulated by

    the Financial Services Authority.

    This e-mail message is

    confidential and for use by the addressee only. If the message is

    received by anyone other than the addressee, please return the message

    to the sender by replying to it and then delete the message from your

    computer. Internet e-mails are not necessarily secure. The Royal Bank

    of Scotland plc does not accept responsibility for changes made to

    this message after it was sent.

    Whilst all reasonable care has

    been taken to avoid the transmission of viruses, it is the

    responsibility of the recipient to ensure that the onward

    transmission, opening or use of this message and any attachments will

    not adversely affect its systems or data. No responsibility is

    accepted by The Royal Bank of Scotland plc in this regard and the

    recipient should carry out such virus and other checks as it considers

    appropriate.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete

    this e-mail and any attachment from your system. If you are not the

    intended recipient you must not copy, disclose or take any action in

    reliance to it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this e-mail

    are those of the author and do not necessarily reflect those of the

    Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s) indicated

    in it. The statements and opinions expressed in this e-mail are those of

    the author and do not necessarily reflect those of the Financial

    Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should carry

    out your own virus checks on the contents of this communication. We accept

    no liability for any loss or damage which may be caused by software

    viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in

    it. The statements and opinions expressed in this e-mail are those of the

    author and do not necessarily reflect those of the Financial Ombudsman

    Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your

    own virus checks on the contents of this communication. We accept no

    liability for any loss or damage which may be caused by software viruses or

    by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.



    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

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  • Hun ombudsdama vil ikke høre på meg. (In Norwegian)







    Google Mail – Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Jun 28, 2009 at 11:17 AM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    I don't think it's any use with me repeating myself.
    I don't think you should handle my complaint.
    The reason is, that if you are to overworked, you get to tired.

    And in dealing with complaints like these, one obviously needs ones judgement, to be like
    it should be.
    If one are out of balance, like I think you could be, then I don't think this is good for how the

    complaint is being dealt with.
    So please do as I ask Mrs .Cox, and tell your manager what I said, that I want someone else
    to deal with my complaint, due to that I think that you must be overworked.

    Haven't you seen how fine the weather is today, you should have a day off in the fine weather,
    I think.
    Sincerely,
    Erik Ribsskog


    On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:


    Dear Mr Ribsskog


    Thank you for your e-mails


    As previously advised I am not going to debate with

    you the working hours of this office.


    I have written to you today to advise the steps we

    are taking with your complaint. If the firm fail to resolve the situation for

    you, your complaint will be passed onto our adjudication area for further

    consideration of the concerns you have raised.


    I should add that we do not

    tolerate rude or insulting language at this

    office    , and would expect any further communication to be sent in a more

    acceptable manner.


    Kind Regards


    Rose Cox




    team manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:43

    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    of course you can work on Sundays if you want.

    But business e-mails should just be sent within the

    business-hours.

    Or else, what's going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the

    business-e-mails when they are drunk, which is what has happened today, with our

    correspondence.

    If this is something, you didn't know from before, then I think this

    Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your e-mail

    I must admit to being surprised and confused with the content of

    the e-mail    .

    We are an extremely busy department and we often work at the weekends,

    this is obviously of help to consumers as we are able to deal with

    their complaints in a more timely manner. I would suggest that

    It is entirely up to each individual business to determine which hours

    their staff will work and I do not intend debating this with

    you.

    By working this weekend I have been able to deal with your complaint,

    which as you can appreciate is of a benefit to

    you.

    Perhaps you can clarify the spelling mistakes you are referring

    to?

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:20

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi again,

    don't you think it's strange for an institutions like yours to send

    e-mails on Sunday mornings then?

    Shouldn't e-mails be sent within normal business hours then you

    think?

    This is what it says on Wikipedia:

    In

    the United

    States     and United

    Kingdom    , the hours between 9 am and 5 pm are typically considered to be standard business

    hours



    I think

    this is rather akward, as I also think your spelling-mistakes

    are.


    Sincerely,


    Erik

    Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank

    you for your e-mail

    That's no problem, however I should point out that we are

    not a government department, we are a independent complaints

    body.

    I

    will be in touch with your again in the next few

    days

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009

    08:02

    To: Cox, Rosemary
    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government in

    Norway, work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway any

    longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank

    you for your e-mail

    I can assure you this is not a joke, I am

    currently in the office working

    today.

    I presume that you would like us to deal

    with your complaint, so am responding to your e-mails

    today

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 07:36
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank you for your e-mails

    I will contact you again once I

    have considered the

    information.

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27 June 2009 14:59
    To: Cox,

    Rosemary
    Subject: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS,

    but she

    also harassed me, like this, she writes 'Dear Ms Ribsskog', even if

    my name

    is Erik, and in Britain, you have a movie called 'Erik the Viking',

    and Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also

    bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way

    that RBS,

    gave me the bonus of £100, for moving my account to them, from

    Barclays,

    (who I also had problems with, that I'll exlain about to your

    collegue, like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St. now,

    and forward it

    to you.

    What I meant with the complaint-form, was that it didn't look

    anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other

    financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks,

    perhaps someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll also

    find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From:

    Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>
    Date: Tue, Jun

    26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik Ribsskog

    <eribsskog@gmail.com>

    Dear

    Ms Ribsskog

    Could you please arrange another copy of your email to be sent to

    me for my investigation

    Regards

    Yvonne Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 June 2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message originates from

    the Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail, because

    I cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail

    again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of

    Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St

    Andrew Square, Edinburgh EH2 2YB

    Authorised and regulated by the

    Financial Services Authority.

    This e-mail message is confidential

    and for use by the addressee only. If the message is received by anyone

    other than the addressee, please return the message to the sender by

    replying to it and then delete the message from your computer. Internet

    e-mails are not necessarily secure. The Royal Bank of Scotland plc does

    not accept responsibility for changes made to this message after it was

    sent.

    Whilst all reasonable care has been taken to avoid the

    transmission of viruses, it is the responsibility of the recipient to

    ensure that the onward transmission, opening or use of this message and

    any attachments will not adversely affect its systems or data. No

    responsibility is accepted by The Royal Bank of Scotland plc in this

    regard and the recipient should carry out such virus and other checks as

    it considers

    appropriate.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s) indicated

    in it. The statements and opinions expressed in this e-mail are those of

    the author and do not necessarily reflect those of the Financial

    Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should carry

    out your own virus checks on the contents of this communication. We accept

    no liability for any loss or damage which may be caused by software

    viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in

    it. The statements and opinions expressed in this e-mail are those of the

    author and do not necessarily reflect those of the Financial Ombudsman

    Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your

    own virus checks on the contents of this communication. We accept no

    liability for any loss or damage which may be caused by software viruses or

    by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.



    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • Jeg ba hun Finansielle Ombudsdama, om å be sjefen hennes la noen andre se på min klage, siden jeg synes hun roter litt mye, hun sprø dama. (N)







    Google Mail – Update/Fwd: Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Update/Fwd: Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Jun 28, 2009 at 10:56 AM





    To:

    Rosemary.Cox@financial-ombudsman.org.uk



    Hi,

    I also think you are to overworked, since you are working every Sunday.
    So I think you should ask your manager, to give my complaint, to someone else,
    so that you can get some well deserved rest, before you warrior on, with the

    complaints.
    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Sun, Jun 28, 2009 at 10:43 AM
    Subject: Re: Complaint against RBS/Fwd: Earlier e-mail
    To: "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>

    Hi,

    of course you can work on Sundays if you want.
    But business e-mails should just be sent within the business-hours.
    Or else, what's going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the business-e-mails when they are drunk, which is what has happened today, with our correspondence.

    If this is something, you didn't know from before, then I think this Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!
    Sincerely,
    Erik Ribsskog
    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your e-mail

    I

    must admit to being surprised and confused with the content of the

    e-mail    .

    We are an

    extremely busy department and we often work at the weekends, this is obviously

    of help to consumers as we are able to deal with their complaints in a

    more timely manner. I would suggest that

    It is entirely up

    to each individual business to determine which hours their staff will work and I

    do not intend debating this with you.

    By working this

    weekend I have been able to deal with your complaint, which as you can

    appreciate is of a benefit to you.

    Perhaps you can

    clarify the spelling mistakes you are referring

    to?

    Kind

    Regards

    Rose

    Cox

    team manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:20

    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi again,

    don't you think it's strange for an institutions like yours to send e-mails

    on Sunday mornings then?

    Shouldn't e-mails be sent within normal business hours then you

    think?

    This is what it says on Wikipedia:

    In the United

    States     and United Kingdom, the hours

    between 9 am and 5 pm are typically

    considered to be standard business hours



    I think this is rather

    akward, as I also think your spelling-mistakes are.


    Sincerely,


    Erik

    Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your e-mail

    That's no problem, however I should point out that we are

    not a government department, we are a independent complaints

    body.

    I

    will be in touch with your again in the next few

    days

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 08:02

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government in Norway,

    work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway any

    longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank

    you for your e-mail

    I can assure you this is not a joke, I am currently

    in the office working today.

    I presume that you would like us to deal

    with your complaint, so am responding to your e-mails

    today

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009

    07:36
    To: Cox, Rosemary
    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank

    you for your e-mails

    I will contact you again once I have

    considered the information.

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27 June 2009 14:59
    To: Cox,

    Rosemary
    Subject: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but

    she

    also harassed me, like this, she writes 'Dear Ms Ribsskog', even if

    my name

    is Erik, and in Britain, you have a movie called 'Erik the Viking',

    and Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also

    bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way that

    RBS,

    gave me the bonus of £100, for moving my account to them, from

    Barclays,

    (who I also had problems with, that I'll exlain about to your

    collegue, like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St. now, and

    forward it

    to you.

    What I meant with the complaint-form, was that it didn't look

    anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other

    financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks, perhaps

    someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll also

    find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

    Date: Tue, Jun

    26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik Ribsskog

    <eribsskog@gmail.com>

    Dear

    Ms Ribsskog

    Could

    you please arrange another copy of your email to be sent to me for my

    investigation

    Regards

    Yvonne

    Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 June 2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message originates from

    the Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail, because I

    cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail

    again.

    Yours sincerely,

    Erik Ribsskog

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