Stikkord: The Independant Case Examiner (Jobcenter-klager)

Jeg sendte en ny e-post til ICE

Gmail – Your ICE Enquiry

Erik Ribsskog
<eribsskog@gmail.com>

Your ICE Enquiry

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Oct 23, 2012 at 10:41 AM

To:
DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

Cc:
“emb.london” <emb.london@mfa.no>, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, Melanie Wright <MWright@ingeus.co.uk>, amnestyis <amnestyis@amnesty.org>, specialistsupport <specialistsupport@citizensadvice.org.uk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>, post@mfa.no, “mail.gva” <mail.gva@efta.int>, Liverpool Direct <liverpool.direct@liverpool.gov.uk>

Hi,

I want you to send me my jobseekers allowance.

And then we can discuss the other stuff later.

If you don’t understand this it must be something wrong with you, I think.

Send the bloody jobseekers allowance now.

And stop patronising people with your Soviet-stuff.

Erik Ribsskog

PS.

I’ve already starved for weeks due to this case.

You are inhumane.

div class=”gmail_quote”>On Tue, Oct 23, 2012 at 10:09 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

Dear Mr Ribsskog

I am writing in response to your e mail of 19 October 2012, in which you said that the elements of complaint I had summarised in my letter to you dated 19 October 2012 were a distraction to your main focus now, which is the re instatement of your benefit. Can you please adivse if you would like us to proceed with the complaint as outlined. If I have not heard from you by 6 November 2012, I will assume you no longer wish to use the service of this office and will close your case.

I explained that this office cannot get involved with the day to day administration of your benefit claim and you should process any complaints through the complaints procedure before referring to this office for consideration. I also explained that we cannot look at complaints concerning legislation and policy, including decisions about benefit entitlement.

I am sorry if you felt patronised because your complaint was rephrased, this is part of our normal procedure as it helps us to focus on the issue at hand. I can assure you that the content of your complaints correspondence in which you have detailed your complaint in full will be taken into consideration when we examine the elements as detailed.

Yours faithfully

Michelle Fisher

Gateway Officer

0151 801 8891

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

This email was scanned for viruses by the Department for Work and Pensions’ anti-virus services and on leaving the Department was found to be virus free.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

23. oktober 2012
Jeg sendte en e-post til ICE

20. oktober 2012
Jeg fikk enda en e-post fra ICE

PS.

Her er e-brevet fra ICE, (som jeg har printet ut og skannet, siden det var passordbeskyttet):

20. oktober 2012
Jeg fikk en e-post fra ICE

20. oktober 2012
Det her er et brev jeg fikk fra ICE, i forrige uke

3. oktober 2012

Jeg sendte en e-post til ICE

Gmail – your ICE enquiry

Erik Ribsskog

<eribsskog@gmail.com>

your ICE enquiry

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Sep 19, 2012 at 2:38 PM

To:

DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

Cc:

Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, hv-02.kontakt@mil.no, mail.gva@efta.int, "emb.london" <emb.london@mfa.no>, benefits.service@liverpooldirectlimited.co.uk, billing@spexhost.com, MWright@ingeus.co.uk, specialistsupport@citizensadvice.org.uk, amnestyis@amnesty.org, HRW UK <hrwuk@hrw.org>

Hi,

I've gotten a letter from the DWP about this which I attach.

It's just non-sense really.

They write they have to find out my other income even if I've told the Jobcentre my two very small businesses run in minus and that I have no income from them yet.

The Jobcentre have missed the last two payments.

My electricity is going to run out today.

I have only 2 pence on my bank-account.

Only a bag of rice in my house.

I haven't cut my hair which I normally would have done weeks ago.

I can't my bills, and lose my web-hotels, and when I lose my electricity I can't work on the books.

This is very in-humane, I think.

If the Jobcentre wonder about this or that they should just ask me think.

This is more like warfare, I think.

And it's also fraud because the Jobcentre told me in their funny meeting I would get the money I signed for, but they back-dated a sanction without informing me about that they would break the agreement.

So they've just made my life in to a hell.

You have to tell the Jobcentre to send me money right away.

But you have earlier made a mess of my compliants, so this is like terror, I think.

The Jobcentre have their funny meetings and send their funny letters while I have no food or cooking-opertunities, because I can't make warm food here from today, since my electricity is going to run out, so I need money for electricity and food.

This is in-humane I think.

Erik Ribsskog

On Tue, Sep 11, 2012 at 9:49 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

Mr Erik Ribsskog

** by email **

11 September 2012

ICE Ref No: DWP00602/12

Dear Mr Ribsskog

I am writing to provide an update in respect of your

complaint about Jobcentre Plus.

I should explain that before we can accept a complaint for

examination, we have to ensure that your complaint has been considered in line

with the Department for Work and Pensions (DWP) internal complaints procedures.

This usually means that a response to the issues raised will have been received

from or on behalf of the Chief Operating Officer.

In your case, DWP tells me that you have not yet received a

final response to your complaint, within the six months prior to your approach

to this office. As such, we cannot look into your complaint at this stage. We

have therefore sent details of your complaint to DWP and asked it to deal with

your concerns in accordance with its standard complaints handling process.

At each stage of the process, the DWP reply (which can be either by letter

or telephone) should provide details of who to contact if you remain

dissatisfied with the response.span>

You can reasonably expect to receive an initial response to

your complaint within one month, which will include details of how to progress

your concerns, in the event that you are not satisfied with the response you

receive. In the meantime, if you do not receive your initial response within

five weeks, or you need any help or information please get in touch with DWP at:

Email: Correspondence@dwp.gsi.gov.uk

Or by letter at:

COO Correspondence Unit

Rm 114

Norcross

Blackpool

FY5 3TA

If having received a reply from or on behalf of the Chief

Operating Officer, you remain dissatisfied with the response to your complaint

please let us know, and we will consider your complaint for examination.

If you wish to discuss this letter in more detail, please

contact me in writing or on the telephone number detailed below.

Yours sincerely

Anita Kenny

Front Line Administrator

01518018822

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

2 attachments

dwp 1.jpg
565K

dwp 2.jpg
281K

PS.

Her er vedlegget:

19. september 2012

Mer fra ICE

Gmail – your ICE enquiry

Erik Ribsskog
<eribsskog@gmail.com>

your ICE enquiry

DWP ICE gateway team

<ICE@dwp.gsi.gov.uk>

Tue, Sep 11, 2012 at 9:49 AM

To:
Eribsskog@gmail.com

Mr Erik Ribsskog

** by email **

11 September 2012

ICE Ref No: DWP00602/12

Dear Mr Ribsskog

I am writing to provide an update in respect of your
complaint about Jobcentre Plus.

I should explain that before we can accept a complaint for
examination, we have to ensure that your complaint has been considered in line
with the Department for Work and Pensions (DWP) internal complaints procedures.
This usually means that a response to the issues raised will have been received
from or on behalf of the Chief Operating Officer.

In your case, DWP tells me that you have not yet received a
final response to your complaint, within the six months prior to your approach
to this office. As such, we cannot look into your complaint at this stage. We
have therefore sent details of your complaint to DWP and asked it to deal with
your concerns in accordance with its standard complaints handling process.

At each stage of the process, the DWP reply (which can be either by letter
or telephone) should provide details of who to contact if you remain
dissatisfied with the response.

You can reasonably expect to receive an initial response to
your complaint within one month, which will include details of how to progress
your concerns, in the event that you are not satisfied with the response you
receive. In the meantime, if you do not receive your initial response within
five weeks, or you need any help or information please get in touch with DWP at:

Email: Correspondence@dwp.gsi.gov.uk

Or by letter at:

COO Correspondence Unit

Rm 114

Norcross

Blackpool

FY5 3TA

If having received a reply from or on behalf of the Chief
Operating Officer, you remain dissatisfied with the response to your complaint
please let us know, and we will consider your complaint for examination.

If you wish to discuss this letter in more detail, please
contact me in writing or on the telephone number detailed below.

Yours sincerely

Anita Kenny

Front Line Administrator

01518018822

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

11. september 2012

Jeg sendte en e-post til ICE, mm.

Gmail – Update/Fwd: Complaint

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Sep 5, 2012 at 2:33 PM

To:
DWP ICE gateway team <ice@dwp.gsi.gov.uk>

Cc:
mail.gva@efta.int

Bcc:
CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Sep 5, 2012 at 2:22 PM
Subject: Update/Fwd: Complaint
To: CONTACT-US@dwp.gsi.gov.uk
Cc: "emb.london" <emb.london@mfa.no>, eftacourt@eftacourt.int, hv-02.kontakt@mil.no

Hi,

I've not heard anything from the jobcentre.

How long time is this supposed to take.

Do you want me to go to the Jobcentre and kick a litter-bin like I had to do, the last time, when you messed with my payment?

You are breaking an agreement now.

I'm worrying about what I'm going to do when I run out of food and electricity.

Is this something you do since you think it's fun to watch people kick litter-bins?

Have you gone insane?

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Sep 4, 2012 at 4:29 PM
Subject: Re: Complaint
To: CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>

Hi,

my name is Erik Ribsskog.

Date of birth: 25/7/70.

Address:

10 Keith Court

Keith Avenue

Liverpool

L4 5XJ

My nearest Jobcentre Plus is the one in Aintree.

Thanks for answering me!

Best regards,

Erik Ribsskog

On Tue, Sep 4, 2012 at 4:14 PM, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk> wrote:

Thank you for your email.

I will need to forward this query to your
local Jobcentre Plus District Manager's office for action.

Could you please ‘reply’ to this email with
the following information – your full name, date of birth, full postal address
(including postcode) and the name of your nearest Jobcentre / Jobcentre Plus
office.

Due to the vast amount of emails we
receive, please also attach your original email.

Regards

Sophie Nawaz
Jobcentre Plus
'Contact Us' Emails

—–Original Message—–
From: Erik Ribsskog
[mailto:eribsskog@gmail.com]
Sent: 04 September 2012
06:47
To: CONTACT-US
Cc: CONTACT-US
Subject:
Complaint

Hi,

I checked my bank-account now, and it's only 27 pence on it.

I signed on, on Thursday, so it should be around 145 pounds on it, I
think.

What's going on?

Erik Ribsskog

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

5. september 2012

Jeg sendte en ny e-post til ICE

Gmail – Second update/Fwd: New update/Fwd: Update/Fwd: Complaint

Erik Ribsskog
<eribsskog@gmail.com>

Second update/Fwd: New update/Fwd: Update/Fwd: Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Aug 24, 2012 at 2:25 AM

To:
ice@dwp.gsi.gov.uk

Cc:
mail.gva@efta.int

Hi,

also the Jobcentre and Elect 'nag' about that my web-shop isn't making a profit.

But it just needs marketing.

The contribution-margin is positive for the sold units each month.

I remember that term from business-school, and I attach a screen-shot from Wikipedias page about contribution margin.

Perhaps the business-coaches and jobcentre-staff should read more about contribution-margin before they want to advice people who have businesess, I think.

So my complaint 6 is that the Jobcentre in Aintree 'naged' about my business having a loss, even if the contribution-margin is positive.

The same with Elect/Ingeus and Ralph there.

Perhaps you could explain to them about contribution margin?

Maybe they need some education in economics?

It isn't fun for a business guy to have meetings about the business, when people don't understand about basic economics.

(Even I'm a bit rusty myself on economics, I must admit.

It's some years since I went on business-school.

But I have this in the back of my head still, I think, so I luckily managed to find the English term now.

I really thought about a Norwegian term named 'dekningsbidrag', but this should be the same term, it seems from Wikipedia.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

Here is a link to the mentioned page on Wikipedia:

http://en.wikipedia.org/wiki/Contribution_margin

PS 2.

The web-shop has also been hacked a lot of times, and someone even hi-jacked my account with One, and took over my business.

Also, the postage for packets to Norway has suddently almost doubled, around March/April of this year, so I had to increase prices, which is good for the sale of units-number.

PS 3.

I'm also sending an update e-mail to EFTA, since I'm from Norway, and have started updating them about the mentioned problems.

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Aug 18, 2012 at 9:02 PM

Subject: New update/Fwd: Update/Fwd: Complaint
To: ice@dwp.gsi.gov.uk
Cc: mail.gva@efta.int

Hi,

there's also a complaint 5.

I contacted the Jobcentre by e-mail, and then they send me an e-mail asking me to contact them(!)

It's almost like I have to call them something bad like idiots then, I think.

Why do these people have a job, while I don't?

And these people also have power over me.

If I don't act like I think these people want, then they're going to stop my jobseekers allowance, (like has happened before), so that I can't buy food, etc.

This is power-abuse, I think.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Aug 16, 2012 at 7:32 PM
Subject: Update/Fwd: Complaint
To: ice@dwp.gsi.gov.uk
Cc: mail.gva@efta.int

Hi again,

other things that almost shocked me, with this jobcentre, (Aintree).

Was that I went there just to sign-on, today.

The guy by desk 2, (where I normally go to sign on), starts talking about a 'part-time-job'.

And don't let me sign on.

I have to sit and wait for the manager to be finished with a meeting.

So there was an unscheduled meeting, today.

Instead of answering my e-mails the Jobcentre just grabs hold of me, (like happened at the Jobcentre in Williamsson Sq), when I'm there to sign-on.

So no agenda for the meeting.

So I have some more complaints:

Jobcentre Plus didn't give me time to prepare for a meeting, (about my businesses), but just grabbed hold of me, when I was there for a regular sign-on-meeting.

The Jobcentre-manager, (I think she was, a woman with blonde hair), asked me a personal question, if I had a partner, during the unscheduled meeting. I think this was a strange thing to ask.

(People on the internet call med 'the refugee from Norway', but the UK don't let me be a refugee, so I have to be an 'EEA-guy').

Anyway I'm not sure if you are supposed to ask people about (sex)-partners, in Jobcentre-meetings.

I think Jobcentre Plus goes a bit close, to be honest.

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Aug 16, 2012 at 6:03 PM
Subject: Complaint
To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>
Cc: mail.gva@efta.int

Hi,

I've had a small web-shop, for a couple of years now.

I've updated the Jobcentre about it the whole time.

Last spring, Mark at the Jobcentre, Williamsson Sq., Liverpool, said the web-shop was a 'hobby'.

Some time later, I ended up on the Work Programme.

Ingeus in Sunderland, (where I lived some months, last year), told me to buy a Double Entry Ledger, for the web-shop.

Ingeus in Liverpool, sent me to speak with Ralph, from Elect, who told me they had no founds for marketing, for my web-shop.

I've now started self-publishing some books, and at my sign-on-meeting at the Jobcentre, in Aintree, two weeks ago, I explained about some royalties I've got from the books.

I was told this was a part-time-job, and got some forms.

Some days ago I was frustrated when filling out the forms.

Because I now have two small business.

The web-shop and the books.

Where as I only had one form.

I wrote a complaint about that the Jobcentre have been inconsistent, since they call the web-shop a 'hobby', and the books a part-time-job.

I find this comfusing.

Today, at the Jobcentre, in Aintree, they got me to write a form, for the web-shop(!), (but not for the books).

I still find this confusing.

Now the web-shop, (who has been at around the same size, (a turnover of £20-£100 a month, for a couple of years), is a part-time-job, it seems.

Why this change all the time?

Last year the web-shop was a hobby.

Now it's a business, it seems.

Was this to get me put on the Work Programme?

(Which seems a bit un-conventional to me, with business-coaches instead of business-advisors, etc).

So my complaints are:

Jobcentre Plus have changed the label on my web-shop from 'hobby' to 'part-time-job', from last year to this year, (and have possibly wrongly put me on the Work Programme it seems to me).

The Jobcentre in Aintree told me today that Ingeus have lots of founds, for businesses.

Still, Ralph from Elect, (who Ingeus sent me to), told me, (on a meeting at Ingeus), that there no founds for marketing, for my web-shop.

This doesn't add up, I think.

Hope you have the chance to look at this!

Yours sincerely,

Erik Ribsskog

PS.

I send an update to EFTA, since I'm from Norway and have started updating them a bit, about the problems with my web-shop.

contribution margin wikipedia.JPG
106K

PS.

Her er vedlegget:

24. august 2012

Jeg sendte enda en e-post til ICE

Gmail – Update/Fwd: Complaint

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Aug 16, 2012 at 7:32 PM

To:
ice@dwp.gsi.gov.uk

Cc:
mail.gva@efta.int

Hi again,

other things that almost shocked me, with this jobcentre, (Aintree).

Was that I went there just to sign-on, today.

The guy by desk 2, (where I normally go to sign on), starts talking about a 'part-time-job'.

And don't let me sign on.

I have to sit and wait for the manager to be finished with a meeting.

So there was an unscheduled meeting, today.

Instead of answering my e-mails the Jobcentre just grabs hold of me, (like happened at the Jobcentre in Williamsson Sq), when I'm there to sign-on.

So no agenda for the meeting.

So I have some more complaints:

Jobcentre Plus didn't give me time to prepare for a meeting, (about my businesses), but just grabbed hold of me, when I was there for a regular sign-on-meeting.

The Jobcentre-manager, (I think she was, a woman with blonde hair), asked me a personal question, if I had a partner, during the unscheduled meeting. I think this was a strange thing to ask.

(People on the internet call med 'the refugee from Norway', but the UK don't let me be a refugee, so I have to be an 'EEA-guy').

Anyway I'm not sure if you are supposed to ask people about (sex)-partners, in Jobcentre-meetings.

I think Jobcentre Plus goes a bit close, to be honest.

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Aug 16, 2012 at 6:03 PM
Subject: Complaint
To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>
Cc: mail.gva@efta.int

Hi,

I've had a small web-shop, for a couple of years now.

I've updated the Jobcentre about it the whole time.

Last spring, Mark at the Jobcentre, Williamsson Sq., Liverpool, said the web-shop was a 'hobby'.

Some time later, I ended up on the Work Programme.

Ingeus in Sunderland, (where I lived some months, last year), told me to buy a Double Entry Ledger, for the web-shop.

Ingeus in Liverpool, sent me to speak with Ralph, from Elect, who told me they had no founds for marketing, for my web-shop.

I've now started self-publishing some books, and at my sign-on-meeting at the Jobcentre, in Aintree, two weeks ago, I explained about some royalties I've got from the books.

I was told this was a part-time-job, and got some forms.

Some days ago I was frustrated when filling out the forms.

Because I now have two small business.

The web-shop and the books.

Where as I only had one form.

I wrote a complaint about that the Jobcentre have been inconsistent, since they call the web-shop a 'hobby', and the books a part-time-job.

I find this comfusing.

Today, at the Jobcentre, in Aintree, they got me to write a form, for the web-shop(!), (but not for the books).

I still find this confusing.

Now the web-shop, (who has been at around the same size, (a turnover of £20-£100 a month, for a couple of years), is a part-time-job, it seems.

Why this change all the time?

Last year the web-shop was a hobby.

Now it's a business, it seems.

Was this to get me put on the Work Programme?

(Which seems a bit un-conventional to me, with business-coaches instead of business-advisors, etc).

So my complaints are:

Jobcentre Plus have changed the label on my web-shop from 'hobby' to 'part-time-job', from last year to this year, (and have possibly wrongly put me on the Work Programme it seems to me).

The Jobcentre in Aintree told me today that Ingeus have lots of founds, for businesses.

Still, Ralph from Elect, (who Ingeus sent me to), told me, (on a meeting at Ingeus), that there no founds for marketing, for my web-shop.

This doesn't add up, I think.

Hope you have the chance to look at this!

Yours sincerely,

Erik Ribsskog

PS.

I send an update to EFTA, since I'm from Norway and have started updating them a bit, about the problems with my web-shop.

16. august 2012