Stikkord: The Independant Case Examiner (Jobcenter-klager)

Erik Ribsskog <eribsskog@gmail.com>

YOUR ICE ENQUIRY

fromErik Ribsskog eribsskog@gmail.com
toDWP ICE gateway team

dateThu, Oct 20, 2011 at 2:54 PM
subjectRe: Your ICE Enquiry
mailed-bygmail.com

hide details 2:54 PM (0 minutes ago)

Hi,

thanks for including the complaints!

Question 1:

I got a degree, from Oslo University College, called ‘Hoegskolekandidat’ in IT.

Question 2:

It was Jet Employability-team, in Weaverthree, who informed me about which level my degree was.

They said it was comparable with a Higher National Diploma or a Foundation Degree.

I think complaint C got a bit wrong after ICE ‘helped’ me refrase it.

And there have been a lot of complaints.

So I’m not sure about the numbers now.

I don’t remember the level 4 and 5 stuff any longer now, since this was in 2010.

But Jet Employability team told me my degree was comparable with a Higher National Diploma or/and a Foundation Degree.

Question 3:

I don’t remember which meeting it was, that was on 14th of July, last year, unfortunately.

There were many meetings at the Jobcentre, last summer.

I remember a meeting with Mr. Winter and another Jobcentre-staff, but I don’t remember the agenda now, unfortunately.

I remember that Mr. Winter grabbed hold of me, at the ‘Jobseeker-machine’, and dragged me to a meeting with him and a collegue.

When I was just at the Jobcenter, for a regular ‘sign on-meeting’, I think it was.

This is more than a year ago now, so sorry that I don’t remember the details.

It would have been easier, (if I can add a complaint), if ICE would deal with complaints sooner.

Yours sincerely,

Erik Ribsskog
– Hide quoted text –

On Wed, Oct 19, 2011 at 3:46 PM, DWP ICE gateway team wrote:

Mr Erik Ribsskog
19 October 2011
ICE Ref No: DWP00431/10

Dear Mr Ribsskog
Thank you for your email of 18 October 2011. As requested please find below the elements of complaint we are investigating for you and my questions:
A. On 20 May 2010 Jobcentre Plus informed you that you would have to attend an interview on 3 June 2010. It informed you that this was regarding ‘Employment Zones’ but failed to explain what this was or to provide you with the correct literature regarding this. As a result you were not prepared when attending the meeting.
B. The literature that you received from Sencia (Your Employment Zone provider) contained three different addresses. Jobcentre Plus failed to mark which was the correct one causing you to miss an appointment, and as a result your Jobseekers Allowance (JSA) was stopped. Jobcentre Plus has failed to fully investigate this.
C. Jobcentre Plus has informed you that a degree you obtained from Oslo University was the equivalent of HND level 4. You have advised that it should be level 5 but it has failed to fully investigate this.
D. On 1 July 2010 you were asked to attend your fortnightly signing on appointment Williamson Square Jobcentre at 11.15 on 14 July 2010. You were not informed that this would also be a sanction meeting and, when attending this appointment, you were informed that you should have been there at 9.30.
E. You have asked Jobcentre Plus to clarify why you were interviewed by two people instead of one at the above meeting. It has failed to provide a satisfactory response.
My questions:
1. What degree did you obtain from Oslo University College?
2. Why do you think your degree is equivalent to a HND level 5 rather than a HND level 4, and what proof do you have to support your assertion?
3. In element E of your complaint you say that two people interviewed you at a meeting on 14 July 2010. I have seen no evidence of a meeting on 14 July 2010. Do you mean the sanction meeting which took place on 26 August 2010? Please explain which meeting you are referring to and who were the two people present at this meeting?
I would appreciate a response as soon as possible. Thank you.
Yours sincerely
Anita Beaman
Investigation Officer
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fromErik Ribsskog eribsskog@gmail.com
toDWP ICE gateway team

dateTue, Oct 18, 2011 at 3:19 PM
subjectRe: Your ICE Enquiry
mailed-bygmail.com

hide details 3:19 PM (0 minutes ago)

Hi,

could you please send me a copy of the complaint I sent you, with your questions.

Since there have been many cases with the Jobcentre and ICE.

Thanks in advance for any help!

Yours sincerely,

Erik Ribsskog

– Hide quoted text –
On Tue, Oct 18, 2011 at 11:16 AM, DWP ICE gateway team wrote:

Mr Erik Ribsskog
18 October 2011
ICE Ref No: DWP00431/10

Dear Mr Ribsskog
Further to my letter of 4 October 2011, in order to progress our investigation of your complaints I would be grateful if you could answer the following questions:
1. What degree did you obtain from Oslo University College?
2. Why do you think your degree is equivalent to a HND level 5 rather than a HND level 4, and what proof do you have to support your assertion?
3. In element E of your complaint you say that two people interviewed you at a meeting on 14 July 2010. I have seen no evidence of a meeting on 14 July 2010. Do you mean the sanction meeting which took place on 26 August 2010? Please explain which meeting you are referring to and who were the two people present at this meeting?
Can you please provide the answers to these question as soon as possible as we are coming to the end of our process and I would like to present your answers along with other evidence to the Independent Case Examiner.
Yours sincerely
Anita Beaman
Investigation Officer

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

This email was scanned for viruses by the Department for Work and Pensions’ anti-virus services and on leaving the Department was found to be virus free.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

fromErik Ribsskog eribsskog@gmail.com
toDWP ICE gateway team

dateTue, Oct 4, 2011 at 3:36 PM
subjectRe: your ICE enquiry
mailed-bygmail.com

hide details 3:36 PM (0 minutes ago)

Hi,

thank you for your e-mail!

My new address is:

Erik Ribsskog
Azalea Lodge
1-2 Azalea Terrace North
Sunderland
SR 7ES

Please just tell if there is any more information you need me to provide.

Yours sincerely,

Erik Ribsskog

– Hide quoted text –
On Tue, Oct 4, 2011 at 2:43 PM, DWP ICE gateway team wrote:

Mr Erik Ribsskog
4 October 2011
ICE Ref No: DWP00431/10
Dear Mr Ribsskog
Further to my colleague, Mrs Yates’s email of 30 August 2011, I am writing to advise you that your case has been allocated to me for investigation. I am currently previewing the evidence provided by Jobcentre Plus and the correspondence you have already sent to this office. If you have any evidence which is relevant to the elements of complaint we are currently investigating please send this to me as soon as possible. The elements of complaint are as follows:
A: On 20 May 2010 Jobcentre Plus (JCP) informed you that you would have to attend an interview on 3 June 2010. It informed you that this was regarding ‘Employment Zones’ but failed to explain what this was or to provide you with the correct literature regarding this. As a result you were not prepared when attending the meeting.
B: The literature that you received from Sencia (Your Employment Zone provider) contained three different addresses. JCP failed to mark which was the correct one causing you to miss an appointment, and as a result your Jobseekers Allowance (JSA) was stopped. JCP has failed to fully investigate this.
C: JCP has informed you that a degree you obtained from Oslo University was the equivalent of HND level 4. You have advised that it should be level 5 but it has failed to fully investigate this.
D: On 1 July 2010 you were asked to attend your fortnightly signing on appointment Williamson Square Jobcentre at 11.15 on 14 July 2010. You were not informed that this would also be a sanction meeting and, when attending this appointment, you were informed that you should have been there at 9.30.
E: You have asked JCP to clarify why you were interviewed by two people instead of one at the above meeting. It has failed to provide a satisfactory response.
I would like you to confirm your current address (we currently hold your Liverpool address on our computer system) as you indicated in an email sent in September 2011 that you had moved to Sunderland. If this is correct could you please supply me with your new full address.
I will be updating you on the progression of the investigation every six weeks.
Yours sincerely
Anita Beaman
Investigation Officer

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

This email was scanned for viruses by the Department for Work and Pensions’ anti-virus services and on leaving the Department was found to be virus free.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

Erik Ribsskog <eribsskog@gmail.com>

Your ICE enquiry