Stikkord: The Independant Case Examiner (Jobcenter-klager)

Jeg fikk en ny e-post fra ICE

Gmail – FW: RESTRICTED – PERSONAL DATA – Independent Case Examiner's Office

Erik Ribsskog

<eribsskog@gmail.com>

FW: RESTRICTED – PERSONAL DATA – Independent Case Examiner’s Office

DWP ICE gateway team

<ICE@dwp.gsi.gov.uk>

Fri, Jul 23, 2010 at 10:18 AM

To:

eribsskog@gmail.com

Thank

you

Karen Grace
Customer

Services Team

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

RS359951.doc
37K

PS.

Her er e-brevet som fulgte med:

RS359951

23. juli 2010

Jeg sendte en ny klage til ICE

Gmail – Update/Fwd: New complaint about Jobcentre Plus, Williamson Sq.

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: New complaint about Jobcentre Plus, Williamson Sq.

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Jul 23, 2010 at 8:13 AM

To:

ice@dwp.gsi.gov.uk

Hi,

sorry that I'm sending a lot of e-mails.

But, there's also a compaint number 9.

While Mr. Winter was photo-copying a printed e-mail from me to the Jobcentre (contact-us@jobcentreplus.gov.uk), from 13/7.

Then Gary updated about my new degree that I got from my 'home university', Oslo University College, last year.

(The degree is really from modules I took untill 2004, but they had to contact my second home university, NITH, to get some modules from them, that I took there, approved).

And then Gary said my degree, (Høgskolekandidat), which Jet employability-team tells me is comparable with a Higher National Diploma/Foundation degree, is level 4.

(Like it said on his computer from before, that I was at).

But, I checked this on the internet, after the meeting, and on the DirectGov-website, it says that a Higher National Diploma, is a level 5.

So I was wondering if this, which seems certain to me, was a mistake from Gary.

If this was a 'wanted' mistake, as part of eg. some mob-activity against me there?, (to do with my employement-case from Arvato?).

Or if it was due to incompetence.

Anyhow, this is my complaint number 9, in this case, that I'm sending about to you, today.

Hope this alright, and sorry that I send this many updates!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Jul 23, 2010 at 7:35 AM
Subject: Update/Fwd: New complaint about Jobcentre Plus, Williamson Sq.
To: ice@dwp.gsi.gov.uk

Hi,

I looked at my complaint again.

And I now realised, that complaint number 3 and 6, really is the same.

But I also wanted to add a complaint number 8, that they had a construction there, in the meeting, on 14/7, that they, (Mr. Winter and Gary), complained about me not meeting at 9.30, even if I was told by Mrs. McCarthy, on 1/7, to meet at 11.15.

A constructed complaint, to try to 'soften me up', and make me nervous, it seemed to me.

Best Regards,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jul 23, 2010 at 7:23 AM
Subject: New complaint about Jobcentre Plus, Williamson Sq.

To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>

Hi,

I got a letter from Jeremy Groombridge, on behalf of the Jobcentre Plus Chief Executive, earlier this week.

I think you should have a look at this, as well.

It includes a number of mix-ups, from the Jobcentre.

To do with Employment Zones.

I only got a Pretemps-folder, before the initial Employment Zone meeting, with Mrs. Smart.

I didn't get the Jobcentre Employment Zone litterature, or the Reed litterature or the Sencia litterature.

I was only given the Pretemps-litterature, in a sign on meeting a forthnight before the Employment Zone meeting.

I saw that it said 'Church St', I think it was, on the litterature from Pretemps, so I went back and spoke to the woman 'with the scars from the pimples on her chin', and then she just kept the Pretemps-litterature, and I was given no litterature at all, before the Employment Zone meeting.

So I had to go back for a second Employment Zone-meeting, since I got the litterature, in the first meeting.

(So I felt socially alienated, since I didn't know what the first meeting was about).

In the second Employment Zone-meeting, I said I chose Sencia, since it was close to my home address.

(Also, I have an employment case, where Reed is included, and I didn't want to go to Pretemps, after the incident with the woman with the scars from the pimples on her chin).

But in the Sencia-litterature, there is written three addresses, so I went to the wrong address!

I then called Sencia, who told me to contact the Jobcentre, to get a new appointment.

(This was on 1/7).

I sent an e-mail to contact-us@jobcentreplus.gov.uk

Where I explained about what had happened.

When I went to the Jobcentre at 14/7, then the Jobcentre-manager, Mr. Winter, almost attacked me, while I was standing at the Jobseeker-machine.

And then he wanted me to have a meeting with him and Gary, who's also working there.

I had no idea that the Jobcentre-manager wanted to discuss what had happened on 1/7, on 14/7.

I hadn't recieved any letter abou this.

But after the meeting I complained because, I thought they were like trying to freak me out.

They constructed things.

Like they complained I hadn't been there at 9.30, even if I was told, on 1/7, (by Mrs. McCarthy there), to meet at 11.15 on 14/7.

This Mr. Winter and Gary constructed to make me nervous it seemed to me.

They also 'roasted' me, and asked about details about what had happened, on this and this date, (even if I hadn't been told about the meeting, so I wasn't prepared for this interregation/hearing).

It was like when Oliver North was on TV, regarding the Iraq-Contra-scandal in the USA, (in the hearing in the congress there).

Something like this.

Also, I complained about that Mr. Winter was ignorant, since I had really explained on 1/7, in my e-mail, about why I didn't meet at the right Sencia address.

So my complaint is:

1. I wasn't given the Employment Zone litterature, before the meeting.

2. The Sencia-littarture was confusing, since it had three different addresses in it.

3. I had to explain about what happned on 1/7, on 14/7, at the Jobcentre, even if I had explained about this from before, in my e-mail from 1/7.

4. The Jobcentre manager, Mr. Winter, didn't write a letter about, that I had to explain about what happened on 1/7, on 14/7, so I was unprepared for that meeting.

5. On 14/7, I had to have a meeting with both Mr. Winter and Gary, at the same time.

(I think I only should have had a meeting with one of them, at a time, since else it can be difficult to keep the overview for the client).

6. The Jobcentre-manager, Mr. Winter, was ignorant, and ignored my explanation, in the e-mail, from 1/7, so I had to explain about this again, on 14/7.

7. The woman, at the Jobcentre, 'with the scars from the pimples on her chin', didn't give me the complete Employment Zone information pack, when I complained that I hadn't been given this, in the sign-on meeting, a forthnight before the first Employment-Zone meeting with Mrs. Smart.

I think it's right that you at ICE also look at this, since there have been several other complaints, about this Jobcentre, from me, that I've sent to you, (or at least tried to get sent to you).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

23. juli 2010

Jeg sendte en ny klage til ICE

Gmail – To the line-manager of Mr. Lee/Fwd: FW: RESTRICTED – PERSONAL DATA Independent Case Examiner's Office

Erik Ribsskog

<eribsskog@gmail.com>

To the line-manager of Mr. Lee/Fwd: FW: RESTRICTED – PERSONAL DATA Independent Case Examiner’s Office

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Jul 12, 2010 at 7:25 PM

To:

ICE@dwp.gsi.gov.uk

Hi,

today I received a letter from you at ICE.

(ICE Ref No: DWP00811/09).

You write that you'll now investigate my complaint.

But, this isn't my complaint.

This is how you at ICE, defined my complaint, when you called me on my mobile, at Tesco, last year, I think it must have been.

I've tried to get you to change the complaint, several times, but to no use.

I've also complained about harrassment in calls from you, which you haven't replied about.

You are just ridiculing yourself in my opinion.

I've paid tax in the UK, before I was unemployed, so I you at ICE are a waste of tax-payers money.

But I guess it's no use no matter what I write.

This is ridiculus.

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jun 25, 2010 at 3:20 PM
Subject: Re: FW: RESTRICTED – PERSONAL DATA Independent Case Examiner's Office

To: DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

Hi,

yes, I would like the correspondance, to be in writing.

Since that's from Norway, then I think it's less chance for me being 'overrun', by faster speakers.

Also, I still think Mr. Lee provoked me, by calling me ten minutes before the end of the business hours, and then ridiculed me, by saying that I couldn't speak with then, right after.

That wasn't what this was about.

You say you didn't know when I wanted to be called.

But, you knew I was unemployed, so then I think you should call within the business-hours, since I think ICE-cases, are part of being unemployed, (which then is like my job).

So this I still think, if you know someone are unemployed, then you should call them within the business-hours.

I still don't understand why Mr. Temple didn't do this.

Also, you call people on their mobiles, when they are at Tesco etc.

To discuss an ICE-case.

Do you think it's smart, to discuss an ICE-case over the mobile?

I don't think this is smart, because people don't have their notes with them, in the shop.

So I want you to please escalate this complaint, since I don't think you have explained this good enough.

Best Regards,

Erik Ribsskog

On Fri, Jun 25, 2010 at 11:41 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

Thank

you

Karen Grace
Customer

Services Team

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

12. juli 2010

Jeg fikk et nytt brev fra ICE

12. juli 2010

Jeg sendte en ny e-post til ICE

Gmail – FW: RESTRICTED – PERSONAL DATA Independent Case Examiner's Office

Erik Ribsskog

<eribsskog@gmail.com>

FW: RESTRICTED – PERSONAL DATA Independent Case Examiner’s Office

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Jun 25, 2010 at 3:20 PM

To:

DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

Hi,

yes, I would like the correspondance, to be in writing.

Since that's from Norway, then I think it's less chance for me being 'overrun', by faster speakers.

Also, I still think Mr. Lee provoked me, by calling me ten minutes before the end of the business hours, and then ridiculed me, by saying that I couldn't speak with then, right after.

That wasn't what this was about.

You say you didn't know when I wanted to be called.

But, you knew I was unemployed, so then I think you should call within the business-hours, since I think ICE-cases, are part of being unemployed, (which then is like my job).

So this I still think, if you know someone are unemployed, then you should call them within the business-hours.

I still don't understand why Mr. Temple didn't do this.

Also, you call people on their mobiles, when they are at Tesco etc.

To discuss an ICE-case.

Do you think it's smart, to discuss an ICE-case over the mobile?

I don't think this is smart, because people don't have their notes with them, in the shop.

So I want you to please escalate this complaint, since I don't think you have explained this good enough.

Best Regards,

Erik Ribsskog

On Fri, Jun 25, 2010 at 11:41 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

Thank

you

Karen Grace
Customer

Services Team

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

25. juni 2010

Jeg fikk en ny e-post fra ICE

Gmail – FW: RESTRICTED – PERSONAL DATA Independent Case Examiner's Office

Erik Ribsskog

<eribsskog@gmail.com>

FW: RESTRICTED – PERSONAL DATA Independent Case Examiner’s Office

DWP ICE gateway team

<ICE@dwp.gsi.gov.uk>

Fri, Jun 25, 2010 at 11:41 AM

To:

Eribsskog@gmail.com

Thank

you

Karen Grace
Customer

Services Team

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

RS445736.doc
32K

PS.

Her er e-brevet:

RS445736

25. juni 2010

Jeg sendte en klage til sjefen til Mr. Lee

Gmail – To the superior of Mr. Lee/Fwd: Complaint about Michael Lee/Fwd: Complaint about Mr. Temple

Erik Ribsskog

<eribsskog@gmail.com>

To the superior of Mr. Lee/Fwd: Complaint about Michael Lee/Fwd: Complaint about Mr. Temple

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Jun 14, 2010 at 1:01 AM

To:

ice@dwp.gsi.gov.uk

Hi,

at the end of last week, I received a letter from Mr. Lee.

I was wondering why they called me, outside of the business-hours.

And I asked Mr. Lee to write me a letter, explaining this.

When I read the letter now, this still doesn't seem clear to me.

So I wanted to complain about this.

The ICE reference for the letter is: DWP00811/09.

Best Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Mon, Jun 7, 2010 at 5:38 PM
Subject: Complaint about Michael Lee/Fwd: Complaint about Mr. Temple
To: ice@dwp.gsi.gov.uk

Hi,

Mr. Lee called me now, at 4.50 pm, and pretended he was confused.

I wondered why you called me outside of the business hours, on Friday.

And now, it seemed to me, that he called me right before the end of the business-hours, as a provocation.

He also ridiculed me, in the phone-call, and said that I couldn't speak with Mr. Temple, at 5.30.

(Since that was after the business-hours).

So I think I was provoced and ridiculed by Mr. Lee.

So I wanted to complain about this.

Best Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Jun 4, 2010 at 5:44 PM
Subject: Complaint about Mr. Temple
To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>

Hi,

Mr. Temple called me now, at 5.30 pm, to discuss a Jobcentre-complaint.

I would like to complain about, that Mr. Temple call me outside of the business-hours.

Mr. Temple knows I'm unemployed, and then I think this should be done within the business-hours, and not on my spare-time.

I think this must be that you are pulling my leg, and harassing me.

Regards,

Erik Ribsskog

14. juni 2010

Jeg fikk et nytt brev fra ICE

14. juni 2010

Jeg sendte en ny klage til ICE

Gmail – Complaint about Michael Lee/Fwd: Complaint about Mr. Temple

Erik Ribsskog

<eribsskog@gmail.com>

Complaint about Michael Lee/Fwd: Complaint about Mr. Temple

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Jun 7, 2010 at 5:38 PM

To:

ice@dwp.gsi.gov.uk

Hi,

Mr. Lee called me now, at 4.50 pm, and pretended he was confused.

I wondered why you called me outside of the business hours, on Friday.

And now, it seemed to me, that he called me right before the end of the business-hours, as a provocation.

He also ridiculed me, in the phone-call, and said that I couldn't speak with Mr. Temple, at 5.30.

(Since that was after the business-hours).

So I think I was provoced and ridiculed by Mr. Lee.

So I wanted to complain about this.

Best Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Jun 4, 2010 at 5:44 PM
Subject: Complaint about Mr. Temple
To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>

Hi,

Mr. Temple called me now, at 5.30 pm, to discuss a Jobcentre-complaint.

I would like to complain about, that Mr. Temple call me outside of the business-hours.

Mr. Temple knows I'm unemployed, and then I think this should be done within the business-hours, and not on my spare-time.

I think this must be that you are pulling my leg, and harassing me.

Regards,

Erik Ribsskog

7. juni 2010

ICE ringte igjen

Nå ringte en som het Michael Lee, fra ICE, (the Independent Case Examiner, for Jobcentre-klager).

Han forklarte at deres ‘business hours’, var fra 8 til 17.

Jeg sa at det var det jeg trodde.

Han sa noe om at de trodde jeg hadde fått meg jobb, og at det var derfor de ringte meg kl. 17.30 på fredag.

Jeg sa noe om, at om han kunne sende dette skriftlig, hvordan de gjorde det med telefonsamtaler osv.

Han sa at jeg hadde sagt det var greit at de ringte meg klokken 17.30, i den forrige samtalen.

Og at dette forvirret han, etter å ha sett på e-posten jeg sendte.

Men jeg sa det, at når de ringer folk etter ‘business hours’, så må de regne med at folk ikke gir så skjerpede og gjennomtenkte svar heller.

Men det var jo ikke det som var hovedpoenget.

Hovedpoenget var at jeg lurte på hvorfor han på fredag, ringte så seint.

Det er liksom helg, klokken 17.30 på en fredag, må man vel si.

(Og klokka var egentlig mer og, (den var vel nærmere klokken 18, mener jeg at jeg fant ut, når jeg så på klokka på mobilen, etter at jeg sendte ICE den klage e-posten, på fredag), men Windows XP-klokka, den sakker hele tida.

Så klokka på PC-en går for sakte.

Så jeg har enda en klage mot Microsoft).

Men da fikk jeg ihvertfall bekreftet det, at de har ‘business hours’, fra 8 til 17.

De sender heller ikke e-poster, men kun brev.

Så dette setter vel the Financial Ombudsman i et heller merkelig lys, vil jeg si.

Som sender e-poster klokken 7.30, på en søndag morgen.

Ombudsmennenes svar på Nigeria-brevene, har jeg sagt om the Financial Ombudsman tidligere.

Og det ser ut til å stemme fremdeles, vil jeg si.

Så sånn er nok det.

Bare noe jeg tenkte på.

Mvh.

Erik Ribsskog

7. juni 2010