Stikkord: The Independant Case Examiner (Jobcenter-klager)

Jeg sendte en ny e-post til ICE

Google Mail – Complaint about the Jobcenter Williamsons Sq., Liverpool

Erik Ribsskog

<eribsskog@gmail.com>

Complaint about the Jobcenter Williamsons Sq., Liverpool

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Feb 25, 2010 at 8:51 PM

To:

DWP ICE gateway team <ice@dwp.gsi.gov.uk>

Hi,

I was at a meeting at the Jobcenter, Williamssons Sq., Liverpool, today, whom I have two ICE-complaints against.

Still, the last time I was there, (and spoke with a woman in her 30's there, I think she was).

And today I spoke with James there, in his 50's I think, whom I have complained about earlier, (a complaint that didn't get to ICE, but ended up with the security-gards downstairs, and I never heard anything. (I was told by the guards to leave the complaint with them)):

Now, they are doing some extra-ordinary stuff.

They want me to bring my CV, to be looked at, by 'upstairs'.

This is clear to me, that isn't anything scheduled, but this is just something that the woman, from the sign-on meeting, two weeks ago, started going on about.

And James in the sign-on meeting today, got a message on his screen, about the CV.

I've had my CV reviewed by the Jobcentre several times, and I sent it to NITO, the Norwegian Society of Engineers and Technologist, (where I'm a member since I have a university-level degree, (a 'Høgskolekandidat'-degree), in IT, from Oslo Universty College).

I don't really want some extra-ordinary stuff from the Jobcentre now, since I have two complaints against them, with you at ICE.

I suspect that I'm being exploited by Government, to be put into jobs where there are mobsters, (by sionists/inteligence), and I don't want anything more of that sh*t.

So I want you to please investigate this, to get the sionists, or who they are, at the job-center, to keep their dirty hands away from me.

They should be executed, I hope, in a trial, (since I'm in the Norwegian home-defence, or maybe that's why the governments of Nato are f*cking with me?).

Please ask them to stop now!

Thanks in advance for any help!

Yours sincerely,

Erik Ribsskog

25. februar 2010

Jeg sendte en e-post til ICE, om de kan spesifisere klagen min, sånn som jeg har forklart tidligere på telefon og e-post

Google Mail – To Operations Manger Margareth Fowler. Ref: DWP00811/09

Erik Ribsskog

<eribsskog@gmail.com>

To Operations Manger Margareth Fowler. Ref: DWP00811/09

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Jan 19, 2010 at 4:24 PM

To:

DWP ICE gateway team <ice@dwp.gsi.gov.uk>

Hi,

I got a letter from Cheryl Shanahan, last week, where ICE says that I called on 26/11, agreeing with the way ICE detailed my complaint.

But, I think I would have remembered, doing this, and I can't.

I can however remember, that when ICE called me on 25/11, then I included a lot more complaints, than in the summary ICE made, after the phone-call.

Which I have complained about in e-mails.

So I hope you can detail the complaint, like I asked ICE to, in the phone-call from 25/11, and in later e-mails.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

19. januar 2010

Det her er et brev som har ligget her noen dager, for jeg har vært så opptatt med slektsforskning osv.

19. januar 2010

Jeg sendte en ny e-post til ICE

Google Mail – Update/Fwd: Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Jan 9, 2010 at 12:40 AM

To:

DWP ICE gateway team <ice@dwp.gsi.gov.uk>

Hi,

I have a complaint against the jobcenter-manager Mrs. Hart.

Should I then discuss with her, my complaint against Mr. Jenkinson there, before ICE have finished investigating my complaint against Mrs. Hart?

I think this sounds awkward, I think this complaint, against Mr. Jenkinson, has to be investigated by ICE collected with the complaint against Mrs. Hart, that you are already dealing with, since Mrs. Hart is the superior of Mr. Jenkinson.

Hope you agree with me on this!

I've also sent you other e-mails about the complaint against Mrs. Hart, that you haven't answered.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Hart Colette JCP WILLIAMSON SQUARE <COLETTE.HART@jobcentreplus.gsi.gov.uk>

Date: Fri, Jan 8, 2010 at 3:38 PM
Subject: Complaint
To: eribsskog@gmail.com

Dear Mr Ribsskog,

Thank you for your e-mail regarding a complaint about Mr Jenkinson. Your complaint was passed to me as the Jobcentre Manager to investigate.

The interview you were invited to attend with Mr Jenkinson was a mandatory interview which all JSA customers are obliged to attend and part of JSA conditionality. Mr Jenkinson is responsible for conducting these interviews in Williamson Square Jobcentre. He is also the Disability Employment Advisor for Williamson Square Jobcentre but please be assured that this interview was not in connection his DEA remit.

I am sorry that you feel this is harassment but in order to be entitled to JSA you are required to attend appointments with advisers at specific times.

As you requested I have cancelled you appointment with Mr Jenkinson on 14.1.10. I understand that this interview was arranged with your agreement and the intention of it was to offer you further assistance to gain employment and not to discuss disability.

If you have any further problems please feel free to contact me directly either by e-mail or on my direct phone number listed below.

Regards

Colette Hart

JASM

Williamson Square Jobcentre

0151 801 5760

colette.hart@jobcentreplus.gsi.gov.uk

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2009/09/0052.) On leaving the GSi this email was certified virus free.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

9. januar 2010

Jeg fikk en ny e-post fra ICE

Google Mail – FW: Restricted – Personal Data

Erik Ribsskog

<eribsskog@gmail.com>

FW: Restricted – Personal Data

DWP ICE gateway team

<ICE@dwp.gsi.gov.uk>

Wed, Dec 23, 2009 at 11:35 AM

To:

eribsskog@gmail.com

Sent

by email

Mr

Erik Ribsskog

23

December 2009

ICE

Ref No: DWP00811/09

Dear

Mr Ribsskog

With

reference to your email dated 20 December 2009 in which you note you have not

received a response from ICE to your earlier email dated 9 December 2009.

We

have registered your email dated 9 December 2009 as an internal complaint

regarding the way in which this office is dealing with your complaint about

Jobcentre Plus(JCP). As such we aim to provide a full response to your

complaint regarding the service you have received from this office by 12

January 2010. We will keep you informed if our response is likely to take

longer.

In

respect of your existing complaint about JCP (ref DWP00811/09), Mr Rawlings

advised you on 9 December 2009 that we have requested your case papers from

JCP. We would normally expect to receive them within the six week period

they are allowed.

The

issues that you raised in your email dated 4 December 2009 can not be added to

your existing case and as Mr Rawlings advised you on 8 December 2009 these have

been passed to our gateway team who will contact you shortly.

As we

have previously advised you this office cannot act for or advise you regarding

your ongoing dealings with JCP. You should continue to deal directly with

the office responsible for your claim.

Yours

sincerely

Joe

Valente

Customer

Service Officer

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

23. desember 2009

Jeg sendte en ny e-post til ICE

Google Mail – Update/Fwd: Restricted Personal Data

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: Restricted Personal Data

Erik Ribsskog

<eribsskog@gmail.com>

Sun, Dec 20, 2009 at 7:17 PM

To:

ICE@dwp.gsi.gov.uk

Hi,

I can't see that I've received an answer to this e-mail yet.

Also, the Jobcenter is continuing to harass me.

Now they want me to go to a disability-meeting there, even if I've never been disabled, or anything like that.

When is this non-sense going to end, and you are also messing with my complaint against the Jobcenter-manager.

Why don't you answer my email, why don't you want to investigate my complaint against the Jobcenter-manager properly, and why do you tell me to go to disabled-meetings and be harassed at the Jobcenter, when this is obviously just some silly stuff they do to bully me, Mr. Jenkinson is clearly homosexual, it seems to me, and to go on a disabled meeting with a homosexual representative, who don't explain anything, but just give med disabled-folders, that's just so dumb and harassing, so I don't understand why you can't cancel these meetings but asks me to go on them.

I attach the lates disabled, (DEA – Disabled Employment Adivisor),-letter from the Jobcenter.

Please stop having fun with me, and please tell the homosexual guy to stop sending calling me in for disabled-meetings, that I don't want to go to.

Since this is quite embarrasing and silly, I think.

Thanks in advance for you help!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 9, 2009 at 1:41 PM
Subject: Re: Restricted Personal Data

To: DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

Hi,

why haven't you included my complaints from yesterday?

(Is it that you don't like to do your job?).

Please send this to your superior.

(And why isn't the case-workers e-mail address written in your letter?)

Thank you in advance for your reply!

Yours sincerely,

Erik Ribsskog

On Wed, Dec 9, 2009 at 1:30 PM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

Dear Mr Ribsskog

Please find attached letter detailing the action we are now

taking on your case.

If you require any further information please contact the

named officer detailed in the letter

Thank You

J

Rawlings

Independent Case Examiners

Office
**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************
The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2009/09/0052.) On leaving the GSi this email was certified virus free.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

img196.jpg
1184K

PS.

Her er vedlegget:

20. desember 2009

Jeg sendte en ny e-post til ICE

Google Mail – Restricted Personal Data

Erik Ribsskog

<eribsskog@gmail.com>

Restricted Personal Data

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Dec 9, 2009 at 1:41 PM

To:

DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

Hi,

why haven't you included my complaints from yesterday?

(Is it that you don't like to do your job?).

Please send this to your superior.

(And why isn't the case-workers e-mail address written in your letter?)

Thank you in advance for your reply!

Yours sincerely,

Erik Ribsskog

On Wed, Dec 9, 2009 at 1:30 PM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

Dear Mr Ribsskog

Please find attached letter detailing the action we are now

taking on your case.

If you require any further information please contact the

named officer detailed in the letter

Thank You

J

Rawlings

Independent Case Examiners

Office
**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************
The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2009/09/0052.) On leaving the GSi this email was certified virus free.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

PS.

Her er brevet som ICE sendte:

Mr Erik Ribsskog

9 December 2009

ICE Ref No: DWP00811/09

Dear Mr Ribsskog

I am writing to provide an update, in respect of the complaint you made to this office on 27 October 2009 regarding the way in which the Jobcentre Plus had administered your case.

During our telephone conversation of 25 November 2009 you clarified your complaint as follows:

You submitted a complaint to Jobcentre Plus regarding the conduct of a member of its staff during an interview you attended on 21 May 2009. Jobcentre Plus has failed to deal with your complaint in a timely and appropriate manner.

Following a review of your case, you will wish to be aware that we wrote to the Jobcentre Plus today to request your case papers, which will be used to inform our investigation of your complaint.

Once the evidence is received the examination of the case will not begin immediately as cases are in a queue and dealt with in date order. Until a case officer is available we aim to keep in touch with you on a regular basis. You should have received information about our service standards when you initially approached this office. If you require further information please contact us.

As soon as a case officer can start the examination of your complaint, he or she will contact you direct, to give you the opportunity to discuss your complaint in more detail. In the meantime, Paul Baggaley will be your point of contact for any matters connected with your complaint to the Independent Case Examiner. Should you need any further advice, you can get in touch with Paul Baggaley at the address below or telephone 0151 801 8858.

In the meantime, should you wish to provide this office with any further information or evidence in relation to your complaint, we will use the details you provide, along with that provided by Jobcentre Plus, to inform our examination of your complaint.

Yours sincerely

John Rawlings

Resolution Officer

9. desember 2009

Jeg sendte en ny e-post til the Independant Case Examiner, for jobcenter-klager

Google Mail – FW: can you please forward to Eribsskog@gmail.com

Erik Ribsskog

<eribsskog@gmail.com>

FW: can you please forward to Eribsskog@gmail.com

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Dec 8, 2009 at 3:52 PM

To:

DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

Hi,

I also think you should ask the jobcenter manager, like I explained in the phone-call last week.

1. Why she pretended that she hadn't received the initial complaint e-mail I sent.

(Since I know this was sent to her, since my reply from the jobcenter e-mail center, was sent to me and Mrs Hart.

Yet in my meeting with Mrs. Hart, she said she hadn't seen this e-mail).

2. Why I haven't received a written summary from the meeting with Mrs. Hart, like she told me she would send.

On to your questions today:

1. I would like you to give written warnings to Mrs. Hart and Mrs. Henderson, since they are acting inprofessional and out of line.

Perhaps they will act more responsible if they get a warning.

2. I have humiliated, by the Jobcenter, since I have to take insults from Mrs. Henderson, and my complaint about this, isn't treated in a responsible way.

So I would have thought that a written apology, from the Jobcenter, perhaps wouldn't have been to much, to perhaps expect.

But anyway.

I'll go to the meeting on the Jobcenter, on Thursday next week then, so we'll see how that goes.

Thanks very much for your answer about this, so that I know what to do next week!

Yours sincerely,

Erik Ribsskog

On Tue, Dec 8, 2009 at 3:35 PM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

Dear Mr Ribsskog

Please find attached letter in response to your complaint I

have been asked for examination. In addition, I would be grateful if you

could provide the following:

1. Details of what you would like this office to achieve for

you from your complaint:

2. Details of the consequences you have suffered from the

service you have received.

I will ask Jobcentre Plus for further details relating to

your complaint. These should be provided in approximately 2 weeks

time. Once I have received a response I will write to you.

Thank You

John

Rawlings

Resolution Officer

Independent Case Examiners

Office

0151 801 8839
**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************
The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2009/09/0052.) On leaving the GSi this email was certified virus free.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

PS.

Her er brevet de sendte med den siste e-posten:

Mr Erik Ribsskog

Flat 3
5 Leather Lane
LIVERPOOL
L2 2AE

8 December 2009

ICE Ref No: DWP00811/09

Dear Mr Ribsskog

Thank you for your email of 4 December 2009. As there are new issues raised I have passed this to our gateway team who will contact you shortly. In your email you requested that we cancel your next review meeting at your local Jobcentre Plus office. I must inform you that this office is not in a position to get involved in the day to day running of your case with Jobcentre Plus. It may also be in your best interests to attend the meeting as failure to do so may affect your benefit entitlement. You should contact your local Jobcentre Plus office to discuss this further.

In relation to the complaint I have been passed for examination, my colleague contacted you on 25 November 2009 to discuss your complaint about Jobcentre Plus Your complaint has been agreed and defined as follows:

6. I will ask Jobcentre Plus to take the following course of action to address your complaint:

· Provide details of the action taken to investigate your complaint;

· Provide an explanation why your Jobcentre Plus advisor was not changed as discussed in your meeting with Mrs Hart;

7. Should you wish to provide this office with any further information or evidence in relation to your complaint, we will use the details you provide, along with those provided by Jobcentre Plus to inform our examination of your complaint.

8. I will keep you informed of any developments on your case. However, if you wish to discuss this letter, my address and telephone number are on the first page of this letter.

Yours sincerely

John Rawlings

Resolution Officer

8. desember 2009

Jeg sendte en ny e-post til the Independant Case Examiner for Jobcenter-klager

Google Mail – Update/Fwd: Complaint about Mr. Gary Henderson, the Jobcenter Williamsons Sq., Liverpool

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: Complaint about Mr. Gary Henderson, the Jobcenter Williamsons Sq., Liverpool

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Dec 4, 2009 at 6:04 PM

To:

ice@dwp.gsi.gov.uk

Hi,

there's also another complaint about Mr. Jenkinson, that I remembered now.

And that is, that he insists on that my CV should be more condensed.

But he don't explain why this is so important.

I try to explain to him, that I'm not a typical graduate, since I've been working in food-shop work and food shop management, for fifteen years, besides studying.

And I worked in a chain, Rimi, for many years, where of I was a food shop manager in three shops in Oslo.

And Mr. Jenkinson wants me to only include my last ten years work experience, on my CV.

But, then I can't put on my CV, that I was a shop manager in 1998, which I think is a good thing to have on the CV.

I think if one have had a lot of jobs, (since I had a career in food shop management), and had a lot of courses, (since I worked in management for ten years, in a big company, Hakon, now Ica), then I must be allowed to write a line or to from each job, on my CV.

CV means Curriculum Vitea.

And Vitea means 'life' and not 'ten years'.

So I think I'm right, that I should write all my jobs on the CV.

Since also there shouldn't be wholes on your CV, like we learn in Norway.

I think it must be OK, to have a CV that is four pages, when you are a career-guy like me, who's 39, who have studied and worked for many years, and most often doing both at the same time, both studied and worked in the same years.

Also, I sent my CV to 'the Fuller CV', a service on the internet, and they didn't tell me to condence my CV.

So I think I'm being harassed here, by Mr. Jenkinson.

At least I would have wanted to have a very good explanation, for why I can't put all my jobs and courses on my CV.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Dec 4, 2009 at 1:27 PM
Subject: Complaint about Mr. Gary Henderson, the Jobcenter Williamsons Sq., Liverpool
To: ice@dwp.gsi.gov.uk

Hi,

I know this complaint is supposed to be sent to the Jobcenter manager, Mrs. Hart.

But, since I have a complaint against Mrs. Hart with you, from before, I send this to you.

Two weeks ago, Mr. Jenkinson asked me in a meeting why I didn't get to interviews that often.

(I don't know how he knows this, since this was our first meeting).

I have an employment-case against Arvato in the UK, and Rimi in Norway, and I said, perhaps previous employers talk me down.

Then he wanted a new meeting today, where his manager Sue, also participated.

He prentended that he thought the course I was on with Jet, (Food Hygiene), on Monday, was to do with reviewing my CV.

(But I reviewed it on my own, this morning).

Also, he went personal and asked if I needed some help since I didn't have friends and family in Liverpool.

This was insulting I think, since he became to personal.

It's a recession going on, and just because I ask the Jobcenter if they can to test-calls to previous employers, (that I have employment-cases against), to hear if they 'talk me down'.

(Since I thought I had to name a reason when he asked why I only had been on one interview in Runcorn lately).

That doesn't mean I want personal help, since I haven't got friends or family in Liverpool.

I'm a man of 39 years old, and I'm perfectly capable of taking care of myself.

It's just that I'm being 'mobbed' by some 'mob' or something here in Liverpool, and there's a recession going on.

I think this must have been an attack to help Mrs. Hart, that I've complained about there, and probably something to do with some sort of 'mob'.

I was wondering if you could please cancel my meeting with Mr. Jenkinson for me, in two weeks time, since I think this just get's more and more, to complain about.

I think it's better to wait with more review-meetings, until you have investigated my complaints.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

4. desember 2009

Jeg fikk et brev fra the Independent Case Examiner, for jobcenter-klager, her i England, i dag. De skal visst etterforske klagen min

PS.

Jeg ringte de tidligere idag, og forklarte at jeg syntes at klagen min så riktig ut, sånn som de beskrev den.

Så skulle de visst ringe meg tilbake igjen da, neste uke, eller noe, en ‘Resolution Officer’, eller noe, skulle visst ringe.

Så sånn var det.

Så vi får se hva som skjer.

Mvh.

Erik Ribsskog

26. november 2009