johncons

Stikkord: The Independant Case Examiner (Jobcenter-klager)

  • Jeg fikk svar fra the Independant Case Examiner, for Jobcenter-klager







    Google Mail – Reminder/Fwd: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE, to Complaints Manager







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Reminder/Fwd: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE, to Complaints Manager





    DWP ICE gateway team

    <ICE@dwp.gsi.gov.uk>





    Wed, Sep 2, 2009 at 12:20 PM





    To:

    Erik Ribsskog <eribsskog@gmail.com>




    Dear Mr Ribsskog,

    The Independent Case Examiner acknowledges

    receipt of your email dated
    1st September 2009.

    Please refer to the letter that was

    issued to you by this office on
    3rd August 2009.

    In light of the fact your complaint has not been resolved, if

    you do not receive an initial response to your complaint from Job Centre Plus

    within five weeks from
    3rd August 2009, or you need

    any help or information please get in touch with Jobcentre Plus Secretariat at:

    Jobcentre Plus Secretariat

    L6 Caxton House

    Tothill Street

    London

    SW1H 9NA

    Yours Sincerely,


    Barbara Harrold.

    Independent Case Examiner’s Office

    —–Original Message—–

    From: Erik Ribsskog

    [mailto:eribsskog@gmail.com]

    Sent: 01 September 2009 17:00

    To: DWP ICE gateway team

    [Quoted text hidden]

    [Quoted text hidden]

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    If you are not the intended recipient, any disclosure, copying, distribution or other
    action taken in reliance of the information contained in this e-mail is strictly prohibited.
    Any views expressed by the sender of this message are not necessarily those of the Department
    for Work and Pensions.
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  • Jeg sendte en ny e-post til the Independant Case-Examiner, for Jobcenter-klager, med en klage på sjefen, Mrs. Hart, på the Jobcenter, Williamson Sq.







    Google Mail – Reminder/Fwd: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE, to Complaints Manager







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Reminder/Fwd: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE, to Complaints Manager





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Sep 1, 2009 at 4:59 PM





    To:

    DWP ICE gateway team <ICE@dwp.gsi.gov.uk>



    Hi,

    are you sure about this?
    Because, it wasn't resolved properly, I think.
    – The manager, told me, in the meeting, that she hadn't recieved my initial complaint, which was sent to her, from the Jobcenter national complaint center, (or what exactly they are called).

    – The manager said in the meeting, that in the next review-meetings, I would get a new jobcenter-advisor, still, when I went there last week, it was Mrs. Henderson, the same case-worker still, who had the review-meeting.

    – The manager, Mrs. Hart, told me, in the meeting, three weeks ago, on Thursday, that she would send me something in writing, a summary, from the meeting, which I haven't recieved.
    So I want to complain about the manager there, Mrs. Hart.

    Then I think, that I should direct the comlaint, to her manager, and not to her in person, due to that she is involved, from before.
    Could you please tell me if you agree with this, that the complaint should go to Mrs. Hart's manager, and not to Mrs. Hart herself?

    Yours sincerely,
    Erik Ribsskog

    On Tue, Sep 1, 2009 at 11:55 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:

    Dear Mr Ribsskog,

    Thank you for your email of 30thAugust 2009.

    Having examined your email, you have stated your

    original complaint has been resolved and the issues you have raised would

    appear to be new issues. In light of this, this is a matter you will need to

    bring to the attention of the Manager of the Job Centre Plus in the first

    instance.

    You will therefore need to write to the Manager of

    your local Job Centre regarding this matter. They will then forward you details

    to the appropriate department.

    Should you not receive a reply, or remain

    dissatisfied once you receive one, please advise this office accordingly and we

    will register your complaint accordingly.

    Yours sincerely

    Barbara Harrold

    Independent Case Examiner's Office

    —–Original

    Message—–

    From: Erik Ribsskog

    [mailto:eribsskog@gmail.com]

    Sent: 30

    August 2009
    03:45

    To: DWP ICE gateway team

    Subject: Reminder/Fwd: Problems at

    the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE, to

    Complaints Manager

    Hi,

    I can't see that I've received an answer to this e-mail yet, so I'm sending

    this reminder.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded

    message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Aug 13, 2009 at 2:54 PM

    Subject: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint

    about ICE, to Complaints Manager

    To: ice@dwp.gsi.gov.uk

    Hi,

    I was at the jobcenter,

    for a review-meeting, today, and was also told, that the Manager,

    Mrs. Hart, wanted to have

    a meeting with me.

    This meeting was about a jobcenter representative-complaint, that I've sent to

    you,

    at the Independant Case

    Worker-offce, on 23/7.

    This complaint was

    resolved, in the meeting today, Mrs. Hart was going to speak with

    the representative, and I

    was going to get a new advisor, due to the problems mentioned

    in the complaint.

    But, Mrs. Hart also told

    me, in the meeting today, that she 'didn't see the original complaint'.

    This I think is strange,

    since Alison Monkhouse, on the central jobcenter complaint center,

    for the UK,

    (when on complain from the Jobcenter-website), she sent me an e-mail about

    this complaint, on 27/5,

    (which I've also forwarded to you), and then she also sent Mrs. Hart

    a copy of the e-mail she

    sent me, (containing also the original complain). One can see this,

    since it says Cc:

    Hart Colette JCP WILLIAMSON SQUARE

    <COLETTE.HART@jobcentreplus.gsi.gov.uk>,

    on

    the e-mail that Alison Monkhouse, sent on 27/5.

    So

    how could Mrs. Hart tell me today, that she hadn't seen the original complaint,

    when

    it

    was e-mailed to her, on 27/5, from Alison Monkhouse?

    I

    think Mrs. Hart seemed sincere, to me, when she told me this, that she hadn't

    seen the

    comlaint,

    until now, a few days ago, when she got an e-mail from you, at the Independant

    Case-Workers,

    in
    Chester.

    So,

    what has happened at the Willamson Sq. Jobcenter?

    Did Mrs. Hart lie, or has someone been messing with the e-mail system?

    Or did Mrs. Hart forget that she had read the complaint?

    I

    was wondering if this was something that the Independant Case Worker should

    look at,

    because

    I think this seemed a bit akward.

    Are there 'mobsters' at the Williamson Sq. Jobcenter, messing with the e-mails,

    I wonder?

    What do you think, at the Independant Case-Examiner, should this be looked at?

    Thanks

    in advance for your reply!

    Yours

    sincerely,

    Erik Ribsskog

    ———- Forwarded

    message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Wed, Aug 5, 2009 at 12:26 PM

    Subject: Complaint about ICE, to Complaints Manager

    To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>

    ICE Ref: DWP00408/09

    Hi,

    I got your letter today, with the date 3. august.

    You write, that if I haven't got a response, to my jobcenter-complaint, within

    5 weeks,

    then I should contact you

    again.

    But, I sent the compaint in May, so this is already more than five weeks ago,

    and I haven't

    received a response yet,

    from the jobcenter, which I informed you about, in my e-mail from

    24/7, then it was already

    gone TWO MONTHS, when I sent you the e-mail.

    How can you fail to understand that two months are more than five weeks?

    This is ridiculus, how can people trust you, if you act in a 'moronic' way like

    this?

    Please clean up this now!

    Sincerely,

    Erik Ribsskog

    This email was received from the INTERNET and scanned by the Government Secure

    Intranet anti-virus service supplied by Cable&Wireless in partnership with

    MessageLabs. (CCTM Certificate Number 2007/11/0032.) In case of problems,

    please call your organisation’s IT Helpdesk.

    Communications via the GSi may be automatically logged, monitored and/or

    recorded for legal purposes.

    **********************************************************************
    
    This document is strictly confidential and is intended only for use by the addressee.
    If you are not the intended recipient, any disclosure, copying, distribution or other
    action taken in reliance of the information contained in this e-mail is strictly prohibited.
    Any views expressed by the sender of this message are not necessarily those of the Department
    for Work and Pensions.
    If you have received this transmission in error, please use the reply function to tell us
    and then permanently delete what you have received.
    Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance
    with our policy on the use of electronic communications.
    **********************************************************************

    The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2009/09/0052.) On leaving the GSi this email was certified virus free.

    Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.




  • Idag var jeg på the Jobcenter, for et review-møte, og så skulle jeg plutselig ha møte med sjefen der, fikk jeg høre

    img024

    PS.

    Møtet var om Mrs. Henderson da, og at hun hadde truet meg, om hva hun gjorde med menn som ikke gjorde som hun sa.

    Og hun sjefen på the Jobcenter, Mrs. Hart, tror jeg hun het.

    Hun var veldig høflig, vil jeg si, og hun fortalte at hun ble ‘dismade’, tror jeg, av det hun Mrs. Henderson hadde sagt, dvs. at hun ble opprørt, tror jeg.

    Så hun skulle si fra til Mrs. Hendersen, og jeg skulle få en annen rådgiver da.

    Jeg forklarte at det var sikkert min feil, siden jeg var fra Norge, og ikke kjente tonen så bra, i England da.

    Så sånn var det.

    Men det som var, var at Mrs. Hart, som jeg tror var navnet, hun hadde ikke fått tilsendt klagen min, som jeg sendte.

    Og den sendte jeg vel gjennom the Jobcenter, sentralt.

    Så det var derfor jeg måtte ha møter med Mrs. Henderson, selv etter at jeg hadde sendt klage på henne.

    Fordi at den klagen, den ble borte på veien til sjefen da, på the Jobcenter, Williamsons Sq.

    Så den kom ikke fram, fra the Jobcenter sitt websted, som er for hele England, og til sjefen på the Jobcenter, i Liverpool.

    (Enda jeg fikk en e-post fra klagesenter, hvor de bekreftet, at de hadde sendt klagen, min, til Mrs. Hart da.

    Jeg skal se om jeg finner en link til det.

    Her fant jeg den.

    Her kan man se, i denne e-posten, at klagesenteret, til the Jobcenter, for hele Storbritannia vel, skulle sende klagen, til the Manager, på Williamsons Sq. Jobcenter.

    Og dette var i mai.

    Så hva som skjedde, da, i mai, det kan man lure på.

    Men det var vel da vel antagelig noe muffens.

    Her er linken til den e-posten jeg fikk fra klagesenteret, hvor de nevnte at de skulle ta dette med Mrs. Hart vel, i mai:

    https://johncons-blogg.net/2009/05/e-post-fra-jobcenter-in-norwegian.html

    Og jeg kikket i den linken nå, og da kan man se det, at en kopi av den e-posten, som jeg fikk, som er i linken, den ble også sendt til Mrs. Hart.

    Så Mrs. Hart fikk en e-post, i mai, fra klagesenteret, til the Jobcenter, det kan man se i linken ovenfor.

    Likevel, så sier Mrs. Hart til meg, i møtet i dag, at hun ikke hadde mottatt ‘the original complaint’.

    Så her har det skjedde noe rart, med den e-posten som ble sent til Mrs. Hart, tørr jeg påstå.

    Så kanskje det er noen ‘luringer’, på the Jobcenter, på Williamson Square?

    Hvem vet.)

    Så det var kanskje litt rart, at ikke systemet til the Jobcenter er bedre.

    Og det skal jeg ta opp, med the Independent Case-Examiner, i Chester, og, at det systemet til the Jobcenter virker litt skrøpelig kanskje, når klager og e-poster forsvinner sånn, og ikke kommer fram til riktig person.

    Så sånn var det.

    Men jeg husket ihvertfall å nevne da, til hun ‘the Manager’, at jeg synes det var bra av dem, at de tok seg tiden, til å snakke med klienter, hvis det var noe som skjedde.

    At de tok jobbsøkerne på alvor, og at jeg syntes det var bra, for hun var veldig høflig og korrekt da, og hun lederen satt i etasjen over, og på et eget kontor da, så det var liksom som at det var finere enn et vanlig møte der da.

    Og da viser vel det, at de tar klientene sine på alvor, sa jeg da, og at jeg syntes det var bra.

    Så det var vel ikke så værst fra the Jobcenter.

    Så det er bra at noen fremdeles tar jobben sin på alvor, ihvertfall, i vår nye verdensordnings-hverdag, eller hva man skal kalle det.

    Det er helt sikkert.

    Så sånn er det.

    Mvh.

    Erik Ribsskog

    PS 2.

    Her er mer om dette:

    PS 3.

    Det var nok noe plott, hele det greiene på the Jobcenter idag, tenker jeg på nå.

    Pga. flere ting.

    – Review-meeting ble avlyst, for 14 dager siden, og lagt til idag. (‘Mobsterne'(?) trengte vel mer tid på å planlegge?).

    – Mrs. Henderson skulle hatt det møtet for 14 dager siden, men hun er på ferie nå.

    Hun har grått, før det forrige møtet jeg hadde med henne.

    Og, hun hadde en rar tone, når hun ringte, for noen uker siden, (da jeg sendte klagen til the Independant Case Examiner).

    – Idag, så var det review-møte.

    Jeg har den lappen på bloggen, husker jeg, jeg skal finne den.

    Det var visst et bilde jeg tok, for to uker siden:

    Photo 2754

    https://johncons-blogg.net/2009/07/jobbsking-i-england-jeg-skulle-ha-vrt.html

    Men, midt i Review-møtet, så fikk jeg vite, at jeg også skulle ha møte, med ‘the Manager’.

    Og da tenkte jeg med en gang, at det er ikke riktig.

    For folk bør få tid til å forberede seg, på møter, før møtene skal være.

    Og hun på review-møtet, (Mary), hun sa heller ikke hva agendaen for dette andre møtet, skulle være.

    Så her er det noe muffens, det kan man lukte.

    – Pluss, hun dama på bildet over, som stod og ‘loka’ i Matthew St., var det noe ‘spionerings’, eller?

    – Pluss, vaktene kunne ikke finne meg på møte-lista, idag, og jeg måtte finne brevet på bildet over.

    Da sa vakta, i 2. etasje, at han hadde funnet meg, men jeg fikk ikke tilbake brevet, jeg fikk bare beskjed om å sette meg ned å vente.

    Vanligvis så blir man ikke bedt om å sette seg ned.

    For jeg pleier alltid å søke etter jobber, på jobbsøker-maskinen.

    Så da ville jeg nok huska det, hvis vaktene pleier å be en, om å sette seg ned.

    Så det var derfor jeg tok noen bilder, for selv om jeg var ca. 5 minutter forsinket idag, så måtte jeg sitte i ca. 5 minutter og vente og.

    Og da hadde jeg jo blitt bedt om å sette meg ned, så da kjeda jeg meg da, siden jeg vanligvis ikke pleier å sitte sånn, uten å gjøre noe.

    Da blir jeg rastløs, så vanligvis ville jeg ha søkt jobber på automaten.

    Så sånn er det.

    Så hvem vet om hva slags ferie Mrs. Henderson er på.

    Men man kan jo ikke vite alt.

    Så sånn er det.

    Mvh.

    Erik Ribsskog

  • The Independent Case Examiner skulle kikke på klagen mot the Jobcenter. (In Norwegian)







    Google Mail – FW: Complaint about Mrs. Henderson at the Williamsons Sq. jobcenter in Liverpool







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    FW: Complaint about Mrs. Henderson at the Williamsons Sq. jobcenter in Liverpool





    DWP ICE gateway team

    <ICE@dwp.gsi.gov.uk>





    Fri, Jul 24, 2009 at 10:41 AM





    To:

    eribsskog@gmail.com




    Dear Mr Ribsskog

    Thank you for your email of 23 July 2009.

    As you have advised that you have not yet received a response to

    your complaint, we will register your
    complaint about Job Centre Plus accordingly.

    However before we are able to do this, I would be grateful

    if you could provide the following information.

    Your National Insurance Number,

    your full postal

    address;

    a telephone number where we

    may contact you.

    Once we have received this information, we will continue to

    register your complaint.

    Yours sincerely

    Nicky Smith

    Independent Case Examiner's

    Office

    —–Original Message—–
    From: Erik Ribsskog

    [mailto:eribsskog@gmail.com]
    Sent: 23 July 2009 16:37
    To:

    DWP ICE gateway team
    Subject: Fwd: FW: Complaint about Mrs.

    Henderson at the Williamsons Sq. jobcenter in

    Liverpool

    Hi,

    the jobcenter haven't replied to this complaint at all, so I think this

    complaint-case, should be

    treated by you, at the Independent Case Examiner, since the

    Jobcenter have failed to follow

    the complaint-procedure.

    And when I go to the jobcenter, I have to have meetings with Mrs.

    Henderson, and she's taking

    phone-calls to me, even I've complained about her.

    So I think this is so poor standards from the Jobcenter, so I'm

    sending this to you, at the

    Independant Case Examiner, to hear what I should do, when the

    Jobcenter-manager, don't deal

    with the complaint at all.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Monkhouse Alison JCP CLYDEBANK SOUTH AVENUE <ALISON.MONKHOUSE@jobcentreplus.gsi.gov.uk>
    Date:

    Wed, May 27, 2009 at 5:00 PM
    Subject: FW: Complaint about Mrs. Henderson at

    the Williamsons Sq. jobcenter in Liverpool
    To: eribsskog@gmail.com
    Cc: Hart Colette

    JCP WILLIAMSON SQUARE <COLETTE.HART@jobcentreplus.gsi.gov.uk>

    Good

    afternoon Mr Ribsskog,

    I received

    your e-mail today and am seeking to involve the Jobcentre Manager in the

    response. You should have this within 10 days.

    Regards


    Alison

    Monkhouse

    Operations

    Manager

    Employer

    Direct

    Clydebank

    tel 0141 435

    6015

    alison.monkhouse@jobcentreplus.gsi.gov.uk

    P Save Paper – Do

    you really need to print this e-mail?

    —–Original

    Message—–
    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27 May 2009 05:40
    To: Employer Direct

    Vacancies
    Subject: Complaint about Mrs. Henderson at the Williamsons

    Sq. jobcenter in Liverpool

    Hi,

    I was at 26 week review meeting, at the Williamsons Sq. jobcenter, in

    Liverpool,

    on Thursday last week.

    This incident has been runing a bit in the back of my head, since

    then.

    Now I think that I should send a complaint about what happened in the

    meeting,

    since I was a bit intimidated, by Mrs. Henderson.

    I thought that the meeting had ended a couple of times, because there

    were

    several things that was being gone through, in the meeting, in

    several

    bulks.

    There were several things on the agenda in the meeting, but I didn't

    have the

    agenda, so I a couple of times, thought that the meeting was over.

    But then Mrs. Henderson said that, if I did that again she was going to

    show

    me what she did to men, who didn't do like she said.

    I've been having this in the back of my head.

    And Mrs. Henderson also found jobs that where low paid, for me, and

    that weren't

    full-time, and that were in Southport, and places like that, even if I

    have a good

    education and am an experienced manager.

    So I also think this seemed aquard.

    But the main complaint is that Mrs. Henderson intimidated me, and

    threatened me,

    and told me that I had to sit down, or else she was going to tell me what

    she

    did with men that didn't do like she said.

    I think Mrs. Henderson went to far with this comment.

    Both of us in the meeting were adult, and even if I'm unemployed at

    the moment,

    I don't think I should accept being threated condesending, or

    patronised.

    So I think there are some under-laying feelings or something, that makes

    Mrs.

    Henderson not threat me objective, in the meetings.

    Or at least that's how it seems to me.

    So I think that I should send a complaint about this, since now I'm not

    looking forward

    to meeting Mrs. Henderson again, since she acted out of line, I have to

    say, in the

    meeting, for some reason.

    So I hope you can check out what this was about, because I don't

    people should

    accept to be threated poorly, just because they are unemployed at a

    specific

    moment.

    Yours sincerely,

    Erik Ribsskog

    This email was received from the INTERNET and

    scanned by the Government Secure Intranet anti-virus service supplied by

    Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number

    2007/11/0032.) In case of problems, please call your organisation’s IT

    Helpdesk.
    Communications via the GSi may be automatically logged,

    monitored and/or recorded for legal purposes.

    **********************************************************************
    
    This document is strictly confidential and is intended only for use by the addressee.
    If you are not the intended recipient, any disclosure, copying, distribution or other
    action taken in reliance of the information contained in this e-mail is strictly prohibited.
    Any views expressed by the sender of this message are not necessarily those of the Department
    for Work and Pensions.
    If you have received this transmission in error, please use the reply function to tell us
    and then permanently delete what you have received.
    Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance
    with our policy on the use of electronic communications.
    **********************************************************************

    The original of this email was scanned for viruses by the Government

    Secure Intranet virus scanning service supplied by Cable&Wireless in

    partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On

    leaving the GSi this email was certified virus free.
    Communications via the

    GSi may be automatically logged, monitored and/or recorded for legal

    purposes.

    This email was received from the

    INTERNET and scanned by the Government Secure Intranet anti-virus service

    supplied by Cable&Wireless in partnership with MessageLabs. (CCTM

    Certificate Number 2007/11/0032.) In case of problems, please call your

    organisation’s IT Helpdesk.
    Communications via the GSi may be

    automatically logged, monitored and/or recorded for legal

    purposes.

    **********************************************************************
    
    This document is strictly confidential and is intended only for use by the addressee.
    If you are not the intended recipient, any disclosure, copying, distribution or other
    action taken in reliance of the information contained in this e-mail is strictly prohibited.
    Any views expressed by the sender of this message are not necessarily those of the Department
    for Work and Pensions.
    If you have received this transmission in error, please use the reply function to tell us
    and then permanently delete what you have received.
    Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance
    with our policy on the use of electronic communications.
    **********************************************************************

    The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On leaving the GSi this email was certified virus free.

    Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.