Stikkord: The Jobcentre

Jeg sendte en ny e-post til the Jobcentre

Gmail – Update/Fwd: Complaint

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Dec 21, 2012 at 12:28 PM

To:
Contact-Us@jobcentreplus.gsi.gov.uk

Hi,

now the postman was on the door with a letter, (which I attach), from you, at JCP.

It says I’m no longer banned from the Jobcentre.

But my sign-on-day, was yesterday.

Why do I get this letter, the day after my sign on day?

I didn’t get any forms, in the post, comensing my sign-on meeting.

So I went to the Jobcentre in Aintree, yesterday.

Since I hadn’t been sent the relevant sign-on-forms.

Just to explain about this.

Also, I was banned for three months, for writing ‘threaths’, in e-mails.

But to try to explain, I was only expressing my frustration and desperation, since JCP broke promisses made in a ‘funny’ meeting, which I was dragged to, in the middle of a sign on-meeting, at Aintree jobcentre, on 16/8.

(Because these broken promisses/agreements led to that I suddently didn’t get money for food etc., and I didn’t know when I was going to get my next jobseekers allowance payments).

I blogged about this, on my blog.

And spoofing e-mails were sent in my name, to JCP.

(I think, because the Police came on my door, and showed me an e-mail which wasn’t written by me.

But the Police went so fast forward when they were here, so I didn’t get to explain them that.

It’s easier to explain in an e-mail I think).

So I’ve been unfairly punished here, I think, since I’ve been banned for threatening e-mails I haven’t written, but some computers-experts who have read my blog have fabricated.

You should get some computer-experts to check the mentioned e-mails and you’ll see that yourselves, I would think.

Just for the record.

Also, it says in your letter, that I’ll be ‘monitored’.

As far as I remember, you have a security-guard, by the door, in this Jobcentre, who monitors everything that happens there.

So I don’t understand what you mean here.

You write in big capital letters, a bit like I’m a slow person you’re trying to patronise.

You don’t have to write with big letters like that to me, I understand anyway.

(Just to explain).

Well, I just wanted to try to level again here, because I think I have been punished for acting natural to JCP mistakes here.

So I wanted to complain about this, for the record.

The Jobcentre in Aintree told me me my next meeting was on 3/1, when I was there yesterday.

So I’ll go there again then.

I just wanted to complain, ‘for the record’, if that’s alright.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Dec 21, 2012 at 7:33 AM
Subject: Complaint
To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi,

when I went to the Jobcentre in Aintree yesterday, something happened which puzzles me.

I showed my attandance arrangement-card to the reception, and was told: ‘box 2’, (like it says on the card), and to take a seat.

The seats are placed so that ones backs face the boxes.

And when I heard a woman call my last-name, I went to box 2.

But the woman in box 2 just looked down.

And the woman in box 3 wanted to speak with me, about the sign-on-meeting.

What was going on here, I was wondering?

Box 3 also didn’t have jobseekers-diary-forms in it, so the box 3-woman, (who didn’t say her name), had to go to box 2 to pick up a couple of them, when I mentioned that the reason I used my home-made form, was because I hadn’t been given proper forms lately.

The box 3 woman also asked me if I had a car since I had applied to a job in Chorley on the Universal Jobmatch.

I explained I was used to commute when I lived in Norway, and that the Universal Jobmatch is set on a 20 or 30 miles radius, I think, and therefore shows jobs in the whole North-West almost.

I thought I was ridiuled because I had applied for a job outside of Merseyside.

But there aren’t that many jobs at Merseyside, which fits with my jobseekers agreement.

And earlier I’ve been told by the Jobcentre to also apply for jobs outside of Merseyside.

So it’s like one arm of the Jobcentre doesn’t know what the other arm does.

I’ve also been so unfortunate to have been unemployed a while now, and have gone to four different jobcentres.

(Williamsson Sq, the one in Sunderland City Centre and Edge Hill).

And the one in Aintree does it different from the three others.

None of the three others had a fixed box-number for sign-on meetings.

The box number would vary, for each appointment.

So I think it’s a bit strange, with the box-number-system, in Aintree, (Walton Vale).

And if they have this box-number-system.

Then why was I called to the ‘wrong’ box yesterday, I was wondering.

Hope it’s alright that I’m a bit currious about this.

Best regards,

Erik Ribsskog

letter jcp.jpg
91K

PS.

Her er vedlegget:

21. desember 2012
Jeg fikk et brev fra the Jobcentre

21. desember 2012
Jeg sendte en ny e-post til the Jobcentre

Gmail – Complaint

Erik Ribsskog
<eribsskog@gmail.com>

Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Dec 21, 2012 at 7:33 AM

To:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi,

when I went to the Jobcentre in Aintree yesterday, something happened which puzzles me.

I showed my attandance arrangement-card to the reception, and was told: ‘box 2’, (like it says on the card), and to take a seat.

The seats are placed so that ones backs face the boxes.

And when I heard a woman call my last-name, I went to box 2.

But the woman in box 2 just looked down.

And the woman in box 3 wanted to speak with me, about the sign-on-meeting.

What was going on here, I was wondering?

Box 3 also didn’t have jobseekers-diary-forms in it, so the box 3-woman, (who didn’t say her name), had to go to box 2 to pick up a couple of them, when I mentioned that the reason I used my home-made form, was because I hadn’t been given proper forms lately.

The box 3 woman also asked me if I had a car since I had applied to a job in Chorley on the Universal Jobmatch.

I explained I was used to commute when I lived in Norway, and that the Universal Jobmatch is set on a 20 or 30 miles radius, I think, and therefore shows jobs in the whole North-West almost.

I thought I was ridiuled because I had applied for a job outside of Merseyside.

But there aren’t that many jobs at Merseyside, which fits with my jobseekers agreement.

And earlier I’ve been told by the Jobcentre to also apply for jobs outside of Merseyside.

So it’s like one arm of the Jobcentre doesn’t know what the other arm does.

I’ve also been so unfortunate to have been unemployed a while now, and have gone to four different jobcentres.

(Williamsson Sq, the one in Sunderland City Centre and Edge Hill).

And the one in Aintree does it different from the three others.

None of the three others had a fixed box-number for sign-on meetings.

The box number would vary, for each appointment.

So I think it’s a bit strange, with the box-number-system, in Aintree, (Walton Vale).

And if they have this box-number-system.

Then why was I called to the ‘wrong’ box yesterday, I was wondering.

Hope it’s alright that I’m a bit currious about this.

Best regards,

Erik Ribsskog

21. desember 2012
Jeg sendte en ny e-post til the Jobcentre

Gmail – New update to Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

Erik Ribsskog
<eribsskog@gmail.com>

New update to Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Dec 6, 2012 at 1:54 PM

To:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Cc:
Benefits Service <benefits.service@liverpooldirectlimited.co.uk>

Bcc:
LHT Customer Service <csc@lht.co.uk>

Hi,

I called Birkenhead Benefit Centre now, on 0845 608 8529, and spoke with Margareth there.

She could inform me that the payment I got on 16/11 of £497, was from JCP, (and was Jobseekers payments from 21/9 to 8/11, I think she said).

And that the payment I got on 24/9, of £355.02 was Jobseekers Allowance from 17/8 to 20/9.

I explained that I have thought that these payments were the Housing Benefit, since the Jobseekers Allowance-payments were sent collected.

And also that not even RBS could tell me who these payments were from.

So you can now just ignore my complaint about missing JSA-payments.

Since Margareth told me that my JSA-payments are now up to date.

I send copy e-mails to my Landlord and the Council, to explain more about this unfortunate misunderstanding.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Dec 5, 2012 at 4:58 PM
Subject: Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>
Cc: LHT Customer Service <csc@lht.co.uk>

Hi,

I called RBS now, and spoke with Joan there.

She to couldn’t see who the payments where from, but she contacted the Payment-team, and they said it was from an HSBC-account, with the sort-code 42 08 37.

So I guess that’s the JCP then?

I hope you can have this in mind later, to put your name on the transfers, if this was from you.

I got a regular payment from you, last week, of £142, and that was labeled ‘DWP JSA’, so then I knew it was from you.

But the other payments were just labeled: ‘FP 16/11/12 1433’, and a lot of symbols, so even RBS couldn’t see who sent it.

I’ll try to call you one of the next days, (since you don’t respond to e-mails, like Rude(?) with you said the last time I called you), to try to clear up the mystery surrounding who with a HSBC-account sent these payments.

Since even RBS don’t know who they are.

Just as an update.

Sorry that I’m sending a lot of e-mails regarding this strange mystery! 🙂

Hope this is alright!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Dec 5, 2012 at 1:25 PM
Subject: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi,

I’m forwarding an e-mail regarding problems with the Housing Benefit, to Liverpool City Council, as an update, on my letter, from 29/11, regarding Jobseekers Allowance.

It seems there has been a misunderstanding here, from my side.

I have gotter two payments in the region of £300-400, in the last months.

(One in September and one in November).

I’ve just assumed it was the Housing Benefit, since that usually is in the region of £300-400.

(Because I got the Housing Benefit sent to me directly earlier, and it has recently been resumed.

So I thought it must have been reset who it was going to be sent to, when it was resumed.

And I thought that was why I got these payments, which was only labeled ‘express’, (or something similiar), on my online bank statement).

I now think that these payments must have been two or three Jobseekers Allowances, sent in collected payments.

But I’m also going to contact RBS, to get this made clear.

Just to update about this.

Sorry about the problems regarding this misunderstanding!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 1:07 PM
Subject: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Benefits Service <benefits.service@liverpooldirectlimited.co.uk>

Hi,

thank you for your letter from 29/11, which I recieved today.

Like I explain in the forwarded e-mail, to LHT, it has been a misunderstanding, from my side, regarding the Housing Benefit.

Some payments have just been labeled ‘expess’, (or something similar), on my online bank-statement.

And these payments have been in the region of what the Housing Benefit normally is.

So I have assumed that these payments where the Housing Benefit, (sent to my bank-account).

But I’m now going to contact RBS, to get it clear, who these payments have been from.

(I guess they have been from JCP, who have sent me two or three Jobseekers Allowances, in one payment).

I’m sorry about the problems due to this understanding!

(I’m going to complain to RBS about the problems with the bank-statement).

Sorry again about this!

Yours sincerely,

Erik Ribsskog

PS.

I got a letter from LHT, (sent 24/10), which I attach a scanned copy of.

And there they mention that my Housing Benefit had been stopped.

So that’s why I was sure it was the Housing Benefit, that had been sent to my bank-account directly.

(Like when I lived in Leather Lane, a couple of years ago).

Because I have gotten no letters about the mentioned payments, in the post.

And like I’ve mentioned above, it hasn’t been easy interperated my bank-statement.

Sorry again about the problems with this, and thanks again for the letter!

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 12:37 PM
Subject: Re: Thank you for your email
To: LHT Customer Service <csc@lht.co.uk>

Hi,

thank you for your e-mail!

Today I got a letter from the Council, which I attach.

It says they have sent my Housing Benefit to you, every month.

So it has been a misunderstanding.

Because I got a letter from you last month, (which I attach a scanned copy of), where you told me that my Housing Benefit had been canceled.

So I then assumed that some payments I got on my RBS-account, where the Housing Benefit, from the Council, (because I complained about that the Housing Benefit had been stopped).

So I thought the Council had starting sending me the Housing Benefit, (like they did when I lived in Leather Lane, a couple of years ago).

Because it doesn’t say on my RBS-statement, who the mentioned payments, (which I mention in my earlier e-mails to you, which you sent to Laura Murphy), on my bank-statement.

So I have assumed they were Housing Benefit.

Since they were in the region of £300-400.

(And not in the region of £140, which the Jobseekers Allowance is).

But I’m going to contact RBS now, to check up on this.

I send copies to the Council and the Jobcentre, as updates, (since I’ve contacted them earlier about these payments).

Sorry about the misunderstanding.

The payments have used said ‘express’, (or something similar), on my online bank-statement.

So this has lead to me misunderstanding about this, unfortunately, it seems.

So I’m going to complain to RBS about this.

Sorry again about the problems with this!

Yours sincerely,

Erik Ribsskog/div>

On Mon, Dec 3, 2012 at 3:43 PM, LHT Customer Service <csc@lht.co.uk> wrote:

Hi Erik, I have forwarded both emails over to Laura Murphy as requested.

Thanks

Chris McAuley

Customer Service Officer

Liverpool Housing Trust

Priory House

Northway

Runcorn

WA7 2FS

Tel: 01928 796000

E-Mail:

csc@LHT.CO.UK

Web:

www.lht.co.uk

Liverpool Housing Trust is part of the Symphony Housing Group

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 02 December 2012 01:09
To: Benefits Service
Cc: LHT Customer Service
Subject: Re: Thank you for your email

Hi,

just to update a bit about this.

My main focus has been the problem with the missing Jobseekers Allowance-payments, in the last months.

But from my memory, I can only remember to have recieved Housing Benefit, (which I first thought was Jobseekers Allowance), in September and November.

I can’t see that I’ve recieved any Housing Benefit for October.

I’m also wondering on which date I will recieve future Housing Benefit-payments, (and the amount), so that I can tell my Landlord the exact details regarding future payments.

So I hope you can send me the Hounsing Benefit-payment for October as well.

Since I don’t think the Landlord have gotten Housing Benefit from you, since August.

So they now are going to want rent for September, October and November, from me.

And that’s around £1000.

And you have just sent me, (from my memory), around £700-800, in Housing Benefit.

I got one payment in September, on a bit more than £300, (I think it was).

And I got one payment in November, on a bit more than £400, (I think it was).

(I can check these figures on my bank-statement, if you want me to get the exact figures).

So I think I’ve gotter more than £200 to little in Housing Benefit from you, in the months: September, October and November.

So I wondered if you could check up on this.

Because I want to pay the money I owe to the Landlord.

So that I don’t get arrears with them.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Sun, Dec 2, 2012 at 12:16 AM, Benefits Service <Benefits.Service@liverpooldirectlimited.co.uk> wrote:

Thank you for your email. We aim to reply to this within 10 days.

If you are a Council Tax account holder we would like to set your account up for electronic billing, if appropriate.

This is one of the ways that helps us to keep Council Tax increases as low as possible.

You do not need to do anything unless you DO NOT want to receive your bills electronically. If this is the case

please reply
revenue.service@liverpool.gov.uk
stating that you do not want to receive an e-bill.

If we do not receive a reply from you, you will shortly begin to receive your bills to this email address.

Please note that emails from third parties are excluded.

Please include your Council Tax reference or the property address in your reply.

______________________________________________________________________
DISCLAIMER:

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2 attachments

housing benefit.jpg
102K

lht letter.jpg
103K

PS.

Her er vedleggene:

6. desember 2012
Jeg sendte en ny e-post til the Jobcentre

Gmail – Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Dec 5, 2012 at 4:58 PM

To:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Cc:
LHT Customer Service <csc@lht.co.uk>

Bcc:
Benefits Service <benefits.service@liverpooldirectlimited.co.uk>

Hi,

I called RBS now, and spoke with Joan there.

She to couldn’t see who the payments where from, but she contacted the Payment-team, and they said it was from an HSBC-account, with the sort-code 42 08 37.

So I guess that’s the JCP then?

I hope you can have this in mind later, to put your name on the transfers, if this was from you.

I got a regular payment from you, last week, of £142, and that was labeled ‘DWP JSA’, so then I knew it was from you.

But the other payments were just labeled: ‘FP 16/11/12 1433’, and a lot of symbols, so even RBS couldn’t see who sent it.

I’ll try to call you one of the next days, (since you don’t respond to e-mails, like Rude(?) with you said the last time I called you), to try to clear up the mystery surrounding who with a HSBC-account sent these payments.

Since even RBS don’t know who they are.

Just as an update.

Sorry that I’m sending a lot of e-mails regarding this strange mystery! 🙂

Hope this is alright!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Dec 5, 2012 at 1:25 PM
Subject: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi,

I’m forwarding an e-mail regarding problems with the Housing Benefit, to Liverpool City Council, as an update, on my letter, from 29/11, regarding Jobseekers Allowance.

It seems there has been a misunderstanding here, from my side.

I have gotter two payments in the region of £300-400, in the last months.

(One in September and one in November).

I’ve just assumed it was the Housing Benefit, since that usually is in the region of £300-400.

(Because I got the Housing Benefit sent to me directly earlier, and it has recently been resumed.

So I thought it must have been reset who it was going to be sent to, when it was resumed.

And I thought that was why I got these payments, which was only labeled ‘express’, (or something similiar), on my online bank statement).

I now think that these payments must have been two or three Jobseekers Allowances, sent in collected payments.

But I’m also going to contact RBS, to get this made clear.

Just to update about this.

Sorry about the problems regarding this misunderstanding!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 1:07 PM
Subject: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Benefits Service <benefits.service@liverpooldirectlimited.co.uk>

Hi,

thank you for your letter from 29/11, which I recieved today.

Like I explain in the forwarded e-mail, to LHT, it has been a misunderstanding, from my side, regarding the Housing Benefit.

Some payments have just been labeled ‘expess’, (or something similar), on my online bank-statement.

And these payments have been in the region of what the Housing Benefit normally is.

So I have assumed that these payments where the Housing Benefit, (sent to my bank-account).

But I’m now going to contact RBS, to get it clear, who these payments have been from.

(I guess they have been from JCP, who have sent me two or three Jobseekers Allowances, in one payment).

I’m sorry about the problems due to this understanding!

(I’m going to complain to RBS about the problems with the bank-statement).

Sorry again about this!

Yours sincerely,

Erik Ribsskog

PS.

I got a letter from LHT, (sent 24/10), which I attach a scanned copy of.

And there they mention that my Housing Benefit had been stopped.

So that’s why I was sure it was the Housing Benefit, that had been sent to my bank-account directly.

(Like when I lived in Leather Lane, a couple of years ago).

Because I have gotten no letters about the mentioned payments, in the post.

And like I’ve mentioned above, it hasn’t been easy interperated my bank-statement.

Sorry again about the problems with this, and thanks again for the letter!

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 12:37 PM
Subject: Re: Thank you for your email
To: LHT Customer Service <csc@lht.co.uk>

Hi,

thank you for your e-mail!

Today I got a letter from the Council, which I attach.

It says they have sent my Housing Benefit to you, every month.

So it has been a misunderstanding.

Because I got a letter from you last month, (which I attach a scanned copy of), where you told me that my Housing Benefit had been canceled.

So I then assumed that some payments I got on my RBS-account, where the Housing Benefit, from the Council, (because I complained about that the Housing Benefit had been stopped).

So I thought the Council had starting sending me the Housing Benefit, (like they did when I lived in Leather Lane, a couple of years ago).

Because it doesn’t say on my RBS-statement, who the mentioned payments, (which I mention in my earlier e-mails to you, which you sent to Laura Murphy), on my bank-statement.

So I have assumed they were Housing Benefit.

Since they were in the region of £300-400.

(And not in the region of £140, which the Jobseekers Allowance is).

But I’m going to contact RBS now, to check up on this.

I send copies to the Council and the Jobcentre, as updates, (since I’ve contacted them earlier about these payments).

Sorry about the misunderstanding.

The payments have used said ‘express’, (or something similar), on my online bank-statement.

So this has lead to me misunderstanding about this, unfortunately, it seems.

So I’m going to complain to RBS about this.

Sorry again about the problems with this!

Yours sincerely,

Erik Ribsskog

On Mon, Dec 3, 2012 at 3:43 PM, LHT Customer Service <csc@lht.co.uk> wrote:

Hi Erik, I have forwarded both emails over to Laura Murphy as requested.

Thanks

Chris McAuley

Customer Service Officer

Liverpool Housing Trust

Priory House

Northway

Runcorn

WA7 2FS

Tel: 01928 796000

E-Mail:

csc@LHT.CO.UK

Web:

www.lht.co.uk

Liverpool Housing Trust is part of the Symphony Housing Group

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 02 December 2012 01:09
To: Benefits Service
Cc: LHT Customer Service
Subject: Re: Thank you for your email

Hi,

just to update a bit about this.

My main focus has been the problem with the missing Jobseekers Allowance-payments, in the last months.

But from my memory, I can only remember to have recieved Housing Benefit, (which I first thought was Jobseekers Allowance), in September and November.

I can’t see that I’ve recieved any Housing Benefit for October.

I’m also wondering on which date I will recieve future Housing Benefit-payments, (and the amount), so that I can tell my Landlord the exact details regarding future payments.

So I hope you can send me the Hounsing Benefit-payment for October as well.

Since I don’t think the Landlord have gotten Housing Benefit from you, since August.

So they now are going to want rent for September, October and November, from me.

And that’s around £1000.

And you have just sent me, (from my memory), around £700-800, in Housing Benefit.

I got one payment in September, on a bit more than £300, (I think it was).

And I got one payment in November, on a bit more than £400, (I think it was).

(I can check these figures on my bank-statement, if you want me to get the exact figures).

So I think I’ve gotter more than £200 to little in Housing Benefit from you, in the months: September, October and November.

So I wondered if you could check up on this.

Because I want to pay the money I owe to the Landlord.

So that I don’t get arrears with them.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Sun, Dec 2, 2012 at 12:16 AM, Benefits Service <Benefits.Service@liverpooldirectlimited.co.uk> wrote:

Thank you for your email. We aim to reply to this within 10 days.

If you are a Council Tax account holder we would like to set your account up for electronic billing, if appropriate.

This is one of the ways that helps us to keep Council Tax increases as low as possible.

You do not need to do anything unless you DO NOT want to receive your bills electronically. If this is the case

please reply
revenue.service@liverpool.gov.uk
stating that you do not want to receive an e-bill.

If we do not receive a reply from you, you will shortly begin to receive your bills to this email address.

Please note that emails from third parties are excluded.

Please include your Council Tax reference or the property address in your reply.

______________________________________________________________________
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2 attachments

housing benefit.jpg
102K

lht letter.jpg
103K

5. desember 2012
Jeg sendte en ny e-post til the Jobcentre

Gmail – To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

Erik Ribsskog
<eribsskog@gmail.com>

To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Dec 5, 2012 at 1:25 PM

To:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi,

I’m forwarding an e-mail regarding problems with the Housing Benefit, to Liverpool City Council, as an update, on my letter, from 29/11, regarding Jobseekers Allowance.

It seems there has been a misunderstanding here, from my side.

I have gotter two payments in the region of £300-400, in the last months.

(One in September and one in November).

I’ve just assumed it was the Housing Benefit, since that usually is in the region of £300-400.

(Because I got the Housing Benefit sent to me directly earlier, and it has recently been resumed.

So I thought it must have been reset who it was going to be sent to, when it was resumed.

And I thought that was why I got these payments, which was only labeled ‘express’, (or something similiar), on my online bank statement).

I now think that these payments must have been two or three Jobseekers Allowances, sent in collected payments.

But I’m also going to contact RBS, to get this made clear.

Just to update about this.

Sorry about the problems regarding this misunderstanding!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 1:07 PM
Subject: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Benefits Service <benefits.service@liverpooldirectlimited.co.uk>

Hi,

thank you for your letter from 29/11, which I recieved today.

Like I explain in the forwarded e-mail, to LHT, it has been a misunderstanding, from my side, regarding the Housing Benefit.

Some payments have just been labeled ‘expess’, (or something similar), on my online bank-statement.

And these payments have been in the region of what the Housing Benefit normally is.

So I have assumed that these payments where the Housing Benefit, (sent to my bank-account).

But I’m now going to contact RBS, to get it clear, who these payments have been from.

(I guess they have been from JCP, who have sent me two or three Jobseekers Allowances, in one payment).

I’m sorry about the problems due to this understanding!

(I’m going to complain to RBS about the problems with the bank-statement).

Sorry again about this!

Yours sincerely,

Erik Ribsskog

PS.

I got a letter from LHT, (sent 24/10), which I attach a scanned copy of.

And there they mention that my Housing Benefit had been stopped.

So that’s why I was sure it was the Housing Benefit, that had been sent to my bank-account directly.

(Like when I lived in Leather Lane, a couple of years ago).

Because I have gotten no letters about the mentioned payments, in the post.

And like I’ve mentioned above, it hasn’t been easy interperated my bank-statement.

Sorry again about the problems with this, and thanks again for the letter!

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 12:37 PM
Subject: Re: Thank you for your email
To: LHT Customer Service <csc@lht.co.uk>

Hi,

thank you for your e-mail!

Today I got a letter from the Council, which I attach.

It says they have sent my Housing Benefit to you, every month.

So it has been a misunderstanding.

Because I got a letter from you last month, (which I attach a scanned copy of), where you told me that my Housing Benefit had been canceled.

So I then assumed that some payments I got on my RBS-account, where the Housing Benefit, from the Council, (because I complained about that the Housing Benefit had been stopped).

So I thought the Council had starting sending me the Housing Benefit, (like they did when I lived in Leather Lane, a couple of years ago).

Because it doesn’t say on my RBS-statement, who the mentioned payments, (which I mention in my earlier e-mails to you, which you sent to Laura Murphy), on my bank-statement.

So I have assumed they were Housing Benefit.

Since they were in the region of £300-400.

(And not in the region of £140, which the Jobseekers Allowance is).

But I’m going to contact RBS now, to check up on this.

I send copies to the Council and the Jobcentre, as updates, (since I’ve contacted them earlier about these payments).

Sorry about the misunderstanding.

The payments have used said ‘express’, (or something similar), on my online bank-statement.

So this has lead to me misunderstanding about this, unfortunately, it seems.

So I’m going to complain to RBS about this.

Sorry again about the problems with this!

Yours sincerely,

Erik Ribsskog

On Mon, Dec 3, 2012 at 3:43 PM, LHT Customer Service <csc@lht.co.uk> wrote:

Hi Erik, I have forwarded both emails over to Laura Murphy as requested.

Thanks

Chris McAuley

Customer Service Officer

Liverpool Housing Trust

Priory House

Northway

Runcorn

WA7 2FS

Tel: 01928 796000

E-Mail:

csc@LHT.CO.UK

Web:

www.lht.co.uk

Liverpool Housing Trust is part of the Symphony Housing Group

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 02 December 2012 01:09
To: Benefits Service
Cc: LHT Customer Service
Subject: Re: Thank you for your email

Hi,

just to update a bit about this.

My main focus has been the problem with the missing Jobseekers Allowance-payments, in the last months.

But from my memory, I can only remember to have recieved Housing Benefit, (which I first thought was Jobseekers Allowance), in September and November.

I can’t see that I’ve recieved any Housing Benefit for October.

I’m also wondering on which date I will recieve future Housing Benefit-payments, (and the amount), so that I can tell my Landlord the exact details regarding future payments.

So I hope you can send me the Hounsing Benefit-payment for October as well.

Since I don’t think the Landlord have gotten Housing Benefit from you, since August.

So they now are going to want rent for September, October and November, from me.

And that’s around £1000.

And you have just sent me, (from my memory), around £700-800, in Housing Benefit.

I got one payment in September, on a bit more than £300, (I think it was).

And I got one payment in November, on a bit more than £400, (I think it was).

(I can check these figures on my bank-statement, if you want me to get the exact figures).

So I think I’ve gotter more than £200 to little in Housing Benefit from you, in the months: September, October and November.

So I wondered if you could check up on this.

Because I want to pay the money I owe to the Landlord.

So that I don’t get arrears with them.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Sun, Dec 2, 2012 at 12:16 AM, Benefits Service <Benefits.Service@liverpooldirectlimited.co.uk> wrote:

Thank you for your email. We aim to reply to this within 10 days.

If you are a Council Tax account holder we would like to set your account up for electronic billing, if appropriate.

This is one of the ways that helps us to keep Council Tax increases as low as possible.

You do not need to do anything unless you DO NOT want to receive your bills electronically. If this is the case

please reply
revenue.service@liverpool.gov.uk
stating that you do not want to receive an e-bill.

If we do not receive a reply from you, you will shortly begin to receive your bills to this email address.

Please note that emails from third parties are excluded.

Please include your Council Tax reference or the property address in your reply.

______________________________________________________________________
DISCLAIMER:

The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body
of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those
of the author and not necessarily those of the authors employer or service provider.

This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________

**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.
Scanned by the Clearswift SECURE Email Gateway.
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2 attachments

housing benefit.jpg
102K

lht letter.jpg
103K

PS.

Her er vedleggene:

5. desember 2012
Jeg skrev et brev til Birkenhead Benefit Centre

PS.

Her er vedleggene:

29. november 2012
Jeg fikk et brev fra the Jobcentre

23. november 2012
Jeg skrev et brev til the Jobcentre

15. november 2012
Jeg sendte enda en e-post til Ingeus

Gmail – Your complaint

Erik Ribsskog
<eribsskog@gmail.com>

Your complaint

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Nov 9, 2012 at 6:06 PM

To:
Richard Benton <RBenton@ingeus.co.uk>

Cc:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, “mail.gva” <mail.gva@efta.int>, “emb.london” <emb.london@mfa.no>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

Hi,

thank you for your e-mail!

The Jobcentre have now missed six fourthnightly payments.

And I’m running out of emergency food.

Perhaps you could contact the Jobcentre and get them to send them the money they owe me?

I’ve written some e-mails to the Jobcentre in dispair, and they got the Police on my door.

The Police told me to go to the food-bank, but I need vouchers there it seems.

I also need money for cutting my hair and soap, etc.

Thanks in advance for any help!

Best regards,

Erik Ribsskog

On Fri, Nov 9, 2012 at 2:22 PM, Richard Benton span dir=”ltr”><RBenton@ingeus.co.uk>

wrote:

Dear Mr Ribsskog

Thank you for your complaint which was received by email on Friday 09^th November 2012.

In line with our complaints procedure I have passed this matter on to Claire Fennell, who is the Manager for our Liverpool office.

You will receive a response within 14 days.

Yours sincerely

Richard Benton

Ingeus

WG Leader East and West Midlands/Complaints Offficer

Equipoint

1506-1508 Coventry Road

Yardley

B25 8AD

0121 386 6980

This email transmission including any attachments is confidential and may also contain information that is legally privileged and copyright material. It is intended solely for the addressee. If you receive this email by mistake please promptly inform us by reply email and then delete the email and destroy any printed copy. You must not disclose or use in any way the information in the email. If you are not the intended recipient of this email transmission, any use, interference with, disclosure or copying of this email transmission, or action taken in reliance on this email transmission, is unauthorised, prohibited and may be unlawful. There is no warranty that this email is error or virus free. It may be a private communication and, if so, does not represent the views of the Ingeus Group of Companies or its management. If it is a private communication, care should be taken in opening it to ensure that undue offence is not given.

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9. november 2012