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Stikkord: The Parliamentary and Health Service Ombudsman

  • Jeg sendte en e-post til the Parliamentary and Health Service Ombudsman

    Erik Ribsskog
    Ny oppdatering/Fwd: ur ref: 18610099
    Erik Ribsskog 31. mai 2017 kl. 17:36
    Til: Phso Enquiries Kopi: “Wallis, Angela” , “Cox, Rosemary” , “Reyneke, Andre” , post@finkn.no, “post@sivilombudsmannen.no”
    Hei,

    disse hos Financial Ombudsman, har så mye å gjøre, (ihvertfall i 2009), at de må jobbe, på søndager.

    Da er de dårlig styrt, (mistenker jeg).

    For de hadde, så mye, å gjøre, sa ei Rosemary Cox, i en e-post, i 2009, at de måtte jobbe, på søndager.

    Men det er vel smartere, å heller ansette fler, da.

    For på søndag, så må de jo ut, med overtids-lønn, osv.

    Så det blir mindre effektiv utnyttelse, av lønns-budsjettet.

    Og borgerne liker heller ikke, (vil jeg si), å få forstyrret, sin helgefred, (som noen kaller det), med e-poster og telefoner, på søndagsmorgenene.

    Jeg har lest, at disse, (Financial Ombudsman Service), ble opprettet, av det britiske parlamentet, i sin tid.

    Så klager jeg til dere, hos Parliamentary Ombudsman.

    Vennlig stopp denne galskapen, (må man vel kalle det), hos Financial Ombudsman, nå.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: 2017-05-31 16:29 GMT+02:00
    Subject: Ny oppdatering/Fwd: ur ref: 18610099
    To: “Wallis, Angela”
    Cc: “Cox, Rosemary” , “Reyneke, Andre” , post@finkn.no, “post@sivilombudsmannen.no”

    Hei,

    nå fant jeg mer om ombudsmann:

    ‘Ordet er opprinnelig gammelnordisk umboðsmadr, og betegnet en kongelig embedsmann i vikingtid og middelalder. I sin nåværende betydning er det brukt siden 1809, da den første svenske ombudsmann ble oppnevnt av Riksdagen.[3] Ombudsmann er et av de nordiske ordene som har gått inn i andre språk, som for eksempel engelsk ombudsman.[2]’.

    https://no.wikipedia.org/wiki/Ombudsmann

    Det var visst sånn, at de brukte ordet ombudsmann, i vikingtida og, (se ovenfor), men i sin nåværende betydning, så har det visst kun blitt brukt, siden 1809, (i Sverige).

    Og jeg husker at min farfar Øivind Olsen, ikke likte, at vi skulle ha, en slags Spesialenhet-forgjenger, i Norge, på 70/80-tallet.

    Og de er vel noe lignende, av en ombudsmann.

    Så det er mulig, at min farfar mente, at det var bedre, å klage, i den linje-organisasjonen, som feilen hadde skjedd i.

    Men nå leste jeg også, at man snakker om offisielle og ikke-offisielle ombudsmenn.

    Og da er kanskje ikke dere, en offisiell ombudsmann?

    Så det var kanskje offisielle/statlige ombudsmenn, som min farfar ikke likte.

    Når ordet ombudsmann ikke brukes, i sin originale betydning, så blir det kanskje, ikke så enkelt, å orientere seg.

    Ombudsmann var en kongelig embedsmann, i vikingtiden.

    Og nå for tiden, så er det noen, som man kan klage til.

    Men det er også mulig, å klage, til en ‘synders’ overordnede.

    Så her er det, litt kaos, vil jeg si.

    Men siden at det finnes mange typer ombudsmenn, så kan man lure på, om dere er bank-industriens egen vaktbikkje, (bukken som passer havresekken), eller om dette er myndighetene sin måte, å prøve, å styre, et fritt bank-marked.

    Det står på nettstedet deres, at dere er etablert, av det britiske parlament.

    Men da kan dere ikke si, (som Rosemary sa, i 2009), at dere ikke er ‘government’, og derfor ikke, behøver å følge, normen om å ikke jobbe, på søndager.

    Da må myndighetene gi dere mer penger, sånn at dere slipper å jobbe, på søndager, vil jeg si.

    Og hvis dere er etablert av myndighetene, med Rosemary sier at dere ikke er ‘government’.

    Da er dere hverken fugl eller fisk, vil jeg si.

    De offisielle ombudsmennene i Norge, (som Sivilombudsmannen og Bankklagenemnda), er ‘government’.

    Så dette blir, som noe juks, at dere både er government og ikke government, vil jeg si.

    Da blir det nesten, som en episode, av the Twilight Zone, (vil jeg si).

    Så dette må jeg klage på.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: 2017-05-31 15:23 GMT+02:00
    Subject: Fwd: ur ref: 18610099
    To: “Wallis, Angela”
    Cc: “Cox, Rosemary” , “Reyneke, Andre” , post@finkn.no, “post@sivilombudsmannen.no”

    Hei igjen,

    siden at hu Rosemary skrev, at dere hadde, ekstremt mye å gjøre, hos dere, (i 2009).

    Så lurer jeg på, om ‘jødene’ deres, (i bankene), har vært så slemme, i det siste?

    Og at dere skal sende folk e-poster, på en søndag morgen.

    Ringer dere opp folk, klokka 6-7, på en søndag morgen og?

    Nei, det går ikke an, mener jeg.

    Her må dere skjerpe dere.

    Når hu er på jobb, på en søndag morgen, så er det at hu gjør noe galt, mistenker jeg.

    Og en ombudsmann, (for eksempel Sivilombudsmannen i Norge), lønnes av staten.

    Så at dere ikke er del av forvaltningen/staten, høres rart ut, må jeg si.

    Dere har også bilde av en viking, på deres nettsted.

    Og dere vil ha det til, at ‘ombudsman’, er noe, som vikingene hadde.

    Men vikingene hadde sine ting, hvor de tok opp problemene, i samfunnet, (og der kunne en borger/viking, ta opp, en konflikt, med en annen borger/viking).

    Ombudsmann er noe vi i Norge, har fått, fra Sverige, (hvis jeg ikke tar feil).

    (Og hvor de har fått det fra, vet jeg ikke).

    Så ombudsmennene, hører nok hjemme, lenger øst, enn vikingene, mistenker jeg.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: 2017-05-31 11:41 GMT+02:00
    Subject: Re: ur ref: 18610099
    To: “Wallis, Angela”
    Cc: “Cox, Rosemary” , “Reyneke, Andre” , post@finkn.no

    Hei,

    er det sånn, at dere savner vikingtida, og har begynt å snakke norsk, i England?

    Det var morsomt.

    Da vil jeg gjerne ha litt erstatning, i ‘danegjeld’.

    Det var forøvrig, på en _søndag_, at dere sendte til meg, så tidlig.

    Så det betyr, at dere er, noen amatører, som driver med dette, på ukristelige tider, på fritida, (og da samtidig plager borgerne), må man vel si.

    RBS har ikke sendt meg et skjema, men ‘ørten’ skjema, (om det samme), sendt tett etterhverandre, så de har klikka, og er noen gæerninger, virker det som.

    Erik Ribsskog

    PS.

    Her er mer om dette:

    Erik Ribsskog

    Complaint against RBS/Fwd: Earlier e-mail

    Erik Ribsskog

    Sun, Jun 28, 2009 at 10:43 AM

    To:
    “Cox, Rosemary”  

    Hi,

    of course you can work on Sundays if you want.

    But business e-mails should just be sent within the business-hours.

    Or else, what’s going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the business-e-mails when they are drunk, which is what has happened today, with our correspondence.

    If this is something, you didn’t know from before, then I think this Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary wrote:

    Dear Mr
    Ribsskog

    Thank you
    for your e-mail

    I
    must admit to being surprised and confused with the content of the
    e-mail.

    We are an
    extremely busy department and we often work at the weekends, this is obviously
    of help to consumers as we are able to deal with their complaints in a
    more timely manner. I would suggest that
    It is entirely up
    to each individual business to determine which hours their staff will work and I
    do not intend debating this with you.

    By working this
    weekend I have been able to deal with your complaint, which as you can
    appreciate is of a benefit to you.

    Perhaps you can
    clarify the spelling mistakes you are referring
    to?

    Kind
    Regards

    Rose
    Cox

    team manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:20

    Subject: Re: Complaint against
    RBS/Fwd: Earlier e-mail

    Hi again,

    don’t you think it’s strange for an institutions like yours to send e-mails
    on Sunday mornings then?

    Shouldn’t e-mails be sent within normal business hours then you
    think?

    This is what it says on Wikipedia:

    In the United
    States and United Kingdom, the hours
    between 9 am and 5 pm are typically
    considered to be standard business hours

    http://en.wikipedia.org/wiki/Business_hours

    I think this is rather
    akward, as I also think your spelling-mistakes are.

    Sincerely,

    Erik
    Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary  
    wrote:

    Dear Mr
    Ribsskog

    Thank you
    for your e-mail

    That’s no problem, however I should point out that we are
    not a government department, we are a independent complaints
    body.

    I
    will be in touch with your again in the next few
    days

    Kind
    Regards

    Rose
    Cox

    team
    manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 08:02

    To: Cox, Rosemary
    Subject: Re: Complaint
    against RBS/Fwd: Earlier e-mail

    Hi,

    ok that’s very fine, I’m just home from town you see.

    I thought it was a bit strange, since noone in Government in Norway,
    work on Sundays.

    Sorry about this, I forget sometimes that I’m not in Norway any
    longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary  
    wrote:

    Dear Mr
    Ribsskog

    Thank
    you for your e-mail

    I can assure you this is not a joke, I am currently
    in the office working today.

    I presume that you would like us to deal
    with your complaint, so am responding to your e-mails
    today

    Kind
    Regards

    Rose
    Cox

    team
    manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 28 June 2009
    07:36
    To: Cox, Rosemary
    Subject: Re: Complaint against
    RBS/Fwd: Earlier e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary  
    wrote:

    Dear
    Mr Ribsskog

    Thank
    you for your e-mails

    I will contact you again once I have
    considered the information.

    Kind
    Regards

    Rose
    Cox

    team
    manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27 June 2009 14:59
    To: Cox,
    Rosemary
    Subject: Complaint against RBS/Fwd: Earlier
    e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I’ll contact your collegue back, regarding the
    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but
    she

    also harassed me, like this, she writes ‘Dear Ms Ribsskog’, even if
    my name

    is Erik, and in Britain, you have a movie called ‘Erik the Viking’,
    and Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also
    bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way that
    RBS,

    gave me the bonus of £100, for moving my account to them, from
    Barclays,

    (who I also had problems with, that I’ll exlain about to your
    collegue, like I

    mentioned earlier).

    I’ll also find the actual complaint against RBS Dale St. now, and
    forward it

    to you.

    What I meant with the complaint-form, was that it didn’t look
    anything at all

    like the ones you’ve sent me now.

    Maybe the complaint-form I was sent, was to do with other
    financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks, perhaps
    someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I’ll also
    find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Williams, Yvonne (CRU)

    Date: Tue, Jun
    26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik Ribsskog

    Dear
    Ms Ribsskog

    Could
    you please arrange another copy of your email to be sent to me for my
    investigation

    Regards

    Yvonne
    Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 June 2007 14:04
    To: Williams, Yvonne
    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message originates from
    the Internet ***

    Hi,

    I’m refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail, because I
    cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail
    again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of
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    Registered office as above.

    31. mai 2017 kl. 10:10 skrev Wallis, Angela :
    Kjære Ribsskog.

    Takk for din e-post fra den 21. mai 2017 som ble videresendt til meg fra min kollega Andre Reyneke. Jeg er teamleder på kundekontaktavdelingen, og det er jeg som har ansvaret for å undersøke når det oppstår problemer.

    Jeg er svært lei meg over å høre at du er utilfreds med måten vi har behandlet saken din så langt.

    Slik forstår jeg klagen din:

    Du er ikke fornøyd med at du har blitt bedt om å fylle ut et klageskjema.

    Du ba om at saken ble overført til en linjeleder den 20. mars, men dette ble ikke gjort.

    For noen år siden mottok du e-poster fra oss kl. 7.30 om morgenen.

    Jeg har sett på sakshistorikken og jeg kan se at du kontaktet oss første gang den 17. oktober 2016. Mine kollegaer på kundeserviceavdelingen kommuniserte med deg frem til de overførte klagen til denne avdelingen i februar.

    Andre Reyneke svarte på dine e-poster den 20. februar og ba deg om å fylle ut et av våre klageskjemaer. Andre fulgte vår vanlige prosedyre når han ba deg om å lese og signere erklæringen på side 3 i skjemaet. Ved signering gir du oss autorisasjon til å utveksle informasjon med virksomheten klagen gjelder, og dette gir oss muligheten til å undersøke klagen din. “Financial Services and Markets Act” (Lov om finansielle tjenester og markeder (FSMA)) gir oss retten til å etablere regler som styrer våre prosedyrer for klagebehandling. Kravet om signaturer på klageskjemaer for godkjenning av erklæringen er én av disse. Vi godtar nå også verbal godkjenning av erklæringen slik at skjemaet kan unngås.

    Du svarte på Andres e-post den 20. mars hvor du uttrykte misnøye med å bli bedt om å fylle ut et skjema. Her burde Andre ha svart deg med tilbud om å godkjenne erklæringen per telefon ettersom det da ikke ville vært nødvendig med et skjema og kunne ha spart deg for tid. I den samme e-posten ba du om at situasjonen ble overført til en linjeleder, men dette ble ikke gjort. Det er svært beklagelig at dette ble oversett, vennligst aksepter min oppriktige unnskyldning for disse feilene.

    Jeg har gått gjennom informasjonen vi har registrert og jeg kan ikke finne bevis på at vi har sendt deg e-poster kl. 7.30 på morgenen. Jeg vil være takknemlig hvis du kan videresende dem til meg slik at jeg kan se nærmere på dette. Men jeg ønsker å si at jeg ikke har noen forbehold med at mine kollegaer sender e-poster tidlig på morgenen. Jo raskere vi svarer kundene, jo raskere kan vi forsøke å hjelpe.

    Jeg er virkelig lei mer for eventuelle ulemper denne situasjonen kan ha medført.  Og jeg har i denne sammenhengen om at en etterforsker, Brian Smith, håndterer klagen din rettet mot Royal Bank of Scotland. Men for at han kan se på saken, krever vi at du godkjenner erklæringen. Ingen ytterligere tiltak kan iverksettes i forhold til klagen din før vi har mottatt enten det signerte klageskjemaet eller du har godkjent erklæringen muntlig. Hvis du kan godkjenne erklæringen per telefon, vennligst kontakt Brian. Brians e-postadresse er brian.smith@financial-ombudsman.org.uk

    Jeg forstår hvor viktig klagen din er for deg, og jeg takker deg for at du har gjort meg oppmerksom på dette. Jeg håper forklaringen min kan bidra til å forsikre deg om at vi tar klager på vår service svært seriøst, og at vi ønsker å løse dem raskt.

    Vennligst ta kontakt med meg hvis du ikke er fornøyd med svaret mitt.

    Med vennlig hilsen

    Ange Wallis I Teamleder

    Financial Ombudsman Service | PO Box 62467 | Exchange Tower | London |

    E14 9SR

    Telefon: 02079640422 I Faks: 02079640423

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  • Jeg sendte en e-post til the Parliamentary and Health Service Ombudman

    Erik Ribsskog


    Your complaint to the Parliamentary and Health Service Ombudman

    Erik Ribsskog Mon, Feb 1, 2016 at 5:37 AM

    To: Phso Enquiries


    Hi,

    you make this into something soft about feelings if it’s a department
    called something with: ‘Care’, I think.

    This is that you harass me and are descending, I think.

    I know ‘ombudsman’ is a Swedish word, but if you could try to be a bit
    western as well, (since you are in Western Europe), and please send
    this to your line-manager.

    Erik Ribsskog

    On Tue, Dec 22, 2015 at 4:25 PM, Phso Enquiries
    <Phso.Enquiries@ombudsman.org.uk> wrote:
    >
    >
    > Our reference: 239586 (please quote this reference in any further
    > correspondence about this matter).
    >
    >
    >
    > Dear Mr Ribsskog
    >
    >
    >
    > I refer to your recent email requesting that I escalate your concerns to my
    > line manager. Complaints abut our decisions and our service are considered
    > by our Customer Care Team, and my manager has advised me to forward your
    > concerns onto them. They will contact you in due course.
    >
    >
    >
    > The Customer Care Team can be contacted by email at
    > feedbackaboutus@ombudsman.org.uk, or by phone on 0345 015 4033 (select
    > option 3).
    >
    >
    >
    > Your sincerely
    >
    >
    >
    >
    >
    > Joslyn Gooding
    >
    > Customer Services Officer
    >
    > Parliamentary and Health Service Ombudsman
    >
    > T: 0345 015 4033
    >
    > E: phso.enquiries@ombudsman.org.uk
    >
    > W: www.ombudsman.org.uk
    >
    >
    >
    >
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    > services. For more information about this please visit www.cctmark.gov.uk

  • Jeg sendte en e-post til the Parliamentary and Health Service Ombudsman

    Erik Ribsskog
    Your complaint to the Parliamentary and Health Service Ombudsman
    Erik Ribsskog     Sat, Dec 19, 2015 at 3:28 AM
    To: Phso Enquiries Cc: FN-sambandet Norge
    Hi,

    I wrote to you, on 16/11, that I wanted this escalated, to your line-manager.

    I can’t see that this has been escalated, in the way I wanted to.

    So I want you to try to escalate this, (in that specific way), once again.

    Thanks!

    Erik Ribsskog

    PS.

    Here is more about this:

    ‘Erik Ribsskog
    Your complaint to the Parliamentary and Health Service Ombudsman
    Erik Ribsskog     Mon, Nov 16, 2015 at 8:54 PM
    To: Phso Enquiries
    Cc: public.enquiries@homeoffice.gsi.gov.uk, FN-sambandet Norge
    Hi,

    I think the only word to use here, is ‘moronic’.

    Because the Home Office has had my complaint, since around 2010.

    And then you tell me, that they haven’t had enough time, to process my
    complaint.

    That’s moronic, I think.

    So I still want this escalated to your line-manager there.

    (Maybe he has more sense).

    Erik Ribsskog’.

    On Wed, Nov 25, 2015 at 3:02 PM, Phso Enquiries wrote:
    > We are committed to keeping your information secure. As part of that
    > commitment we have decided that when we send you information by email we may
    > have to remove some details. This includes information that may identify you
    > or any other person and sometimes the organisation complained about.
    >
    >
    >
    > Our reference: 239586 (please quote this reference in any further
    > correspondence about this matter).
    >
    >
    >
    > Dear Mr Ribsskog
    >
    >
    >
    > I wrote to you on 23 November and explained that I was going to contact the
    > Home Office to enquire about the status of your complaint to them. I
    > contacted the Home Office and they explained that they replied to your
    > complaint on 23 November 2015. I have attached a copy of the Home Office’s
    > response to you.
    >
    >
    >
    > In their response, the Home Office have explained what you should do if you
    > wish to request a review of your complaint.
    >
    >
    >
    > As I have explained previously, we are unable to consider your complaint
    > until you have completed the Home Office’s complaints process and received a
    > final response from them. Please contact us again when you have received
    > their final response.
    >
    >
    >
    > Yours sincerely
    >
    >
    >
    > Joslyn Gooding
    >
    > Customer Services Officer
    >
    > Parliamentary and Health Service Ombudsman
    >
    > T: 0345 015 4033
    >
    > E: phso.enquiries@ombudsman.org.uk
    >
    > W: www.ombudsman.org.uk
    >
    >
    >
    >
    > The original of this email was scanned for viruses by Government Secure
    > Intranet virus scanning service supplied exclusively by Cable & Wireless in
    > partnership with MessageLabs.
    > On leaving the GSI this email was certified virus free.
    > All email communications with PHSO pass through the Government Secure
    > Intranet, and may be automatically logged, monitored and/or recorded for
    > legal purposes.
    > The MessageLabs Anti Virus Service is the first managed service to achieve
    > the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
    > Government quality mark initiative for information security products and
    > services. For more information about this please visit www.cctmark.gov.uk
    >
    >
    > ———- Forwarded message ———-
    > From: “MEE & I Responder Hub”
    >
    > To: “‘eribsskog@gmail.com’”
    > Cc:
    > Date: Mon, 23 Nov 2015 15:36:56 +0000
    > Subject: Response to complaint: reference 131-10147
    >
    > Email: eribsskog@gmail.com
    >
    > Complaint Reference : 131-101047
    >
    > Dear Mr Ribsskog
    >
    >
    > Thank you for email correspondence of 28 October about your immigration
    > matter.
    >
    > Unfortunately, we are not able to accept your correspondence as a valid
    > complaint at this time for the reasons stated below.  You can find more
    > details on what we accept as a complaint in Chapter 3 of the complaints
    > management guidance on the Gov.UK website at the link below:
    > www.gov.uk/government/uploads/system/uploads/attachment_data/file/404202/complaint_management_guidance_version_7.pdf
    >
    > Your complaint relates to a matter which took place in 2009 and no details
    > have been provided to show that there were any exceptional reasons which
    > prevented you from submitting your complaint within the three month period
    > usually allowed.
    >
    > If you feel that there are exceptional circumstances which prevented you
    > from submitting your complaint earlier, please submit your reasons in
    > writing requesting a review of your complaint number CMS 131-101047 within
    > 28 days of the date at the top of this letter by email to:
    > Complaints@homeoffice.gsi.gov.uk or by post to: Complaints Allocation Hub,
    > Central Point of Receipt, 11th floor, Lunar House, 40 Wellesley Road,
    > Croydon, CR9 2BY.
    >
    > We would like to hear about your experience and invite you to spend a few
    > moments completing this customer satisfaction survey:
    >
    > www.homeofficesurveys.homeoffice.gov.uk/s/108105TAZNG
    >
    > Yours sincerely
    >
    > S Simpson
    > Customer Service Operations
    > www.gov.uk/ukvi
    >
    >  ****DISCLAIMER*****
    > Please do not respond to this email.
    > For all complaints please use the following addresses
    > Email: complaints@homeoffice.gsi.gov.uk
    > Address:
    > Complaints Allocation Hub
    > Central Point of Receipt
    > 11th Floor
    > Lunar House
    > 40 Wellesley Road
    > Croydon
    > CR9 2BY
    >
    >
    > —–Original Message—–
    > From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    > Sent: 28 October 2015 10:20
    > To: Public Enquiries (CD)
    > Cc: Phso Enquiries; FN-sambandet Norge
    > Subject: Complaint/Fwd: Problems with UK Border Agency
    >
    > Hi,
    >
    > I’m again writing to you about what happened, when I tried to seak asylum,
    > in the UK, in 2009, (see the forwarded e-mail).
    >
    > When I wanted to seak asylum, then they, (a woman there), just took down a
    > roller blind, right in front of my face.
    >
    > I then wrote to you, (the forwarded e-mail), to complain, (since I wasn’t
    > allowed to seak asylum).
    >
    > But with no success, my complaint didn’t result in anything, (I have to
    > say).
    >
    > But today, the Norwegian newspaper Dagbladet, has an article about this
    > problem, in it’s online edition.
    >
    > And e.g. an Italian citizen got asylum to Norway, (the article says).
    >
    > And the article also says that everyone has the right to get ones
    > application processed.
    >
    > Something I was refused, (I was refused to even apply), in 2009, (and also
    > later, after complaing, to the Home Office).
    >
    > I thing I must have been harrased, by the Home Office, from 2009 and till
    > today then, (thats for six years).
    >
    > After I applied for asylum, I was several times thrown out of my home, (both
    > in Liverpool and in Sunderland), by UK police.
    >
    > In the end, (in 2014), I had to flee back to Norway, because the Jobcentre
    > also messed with me, and I almost died from starvation and exhaustion, (I
    > think), when the Police came and broke in to my flat, (something they did
    > daily, in periods, in 2014, and also earlier, (from 2011 to 2014), the UK
    > police would break in to my flat, and kidnap me, from time to time, which
    > was shocking, I have to say).
    >
    > So I now live in Norway, but I’m still trying to stand up for my rights, so
    > I want a big compensation, (in money), for this terrror against me, from the
    > British government.
    >
    > Thanks in advance for sorting this!
    >
    > Erik Ribsskog
    >
    >
    > ———- Forwarded message ———-
    > From: Erik Ribsskog
    > Date: Thu, Apr 30, 2009 at 11:37 AM
    > Subject: Problems with UK Border Agency
    > To: public.enquiries@homeoffice.gsi.gov.uk
    >
    >
    > Hi,
    >
    > I was at the Border Agency in Liverpool today, since I’m being persecuted by
    > the Norwegian Government, by some mafia or gladio that’s under their
    > control, due to that my grandfather, Johannes Ribsskog, offended someone in
    > the Gerhardsen and Stoltenberg-families, in the Norwegian
    > Arbeiderpartiet-party, it seems, from what I’ve been told.
    >
    > I’ve also been persecuted in Britain, I was harassed when I worked for
    > Bertelsmann/Microsoft, and the Police and the IPCC and you at the Home
    > Office, have been ‘messing’ with me, in a case that’s now at the Prime
    > Ministers Office.
    >
    > I’ve also been recieved funny letters, threat-letters, this year, from
    > Germany and Liverpool, while I have been staying in Liverpool, with strange
    > drawings, and the German one had a strange pyramide, so this could be some
    > Illuminati-stuff etc.
    >
    > I had an agreement to claim asylum in the UK, today, at 9 am.
    >
    > But, I was told, that one couldn’t get asylum, if one were from a European
    > country.
    >
    > But I think they must have meant the EU.
    >
    > But Norway aren’t in the EU, and I tried to explain this, because, Norway
    > and the UK, aren’t the same country, since Norway aren’t in the EU.
    >
    > So then it should be possible for me, to claim asylum, to the UK, in
    > accordance to normal international principles and laws, I reckon.
    >
    > So I would please like to complain about your representative, and I hope you
    > can sort this out, so that I can get asylum, since I’m being persecuted.
    >
    > (Why would they give me an appointment, if people from Norway can’t claim
    > asylum?
    >
    > I doesn’t make any sense to me, I’m afraid).
    >
    > I hope you can sort this!
    >
    > Yours sincerely,
    >
    > Erik Ribsskog
    >
    > This email was scanned by the Government Secure Intranet anti-virus service
    > supplied by Vodafone in partnership with Symantec.  (CCTM Certificate Number
    > 2009/09/0052.)  In case of problems, please call your organisations IT
    > Helpdesk.
    > Communications via the GSi may be automatically logged, monitored and/or
    > recorded for legal purposes.
    >
    >

  • Jeg sendte en e-post til the Parliamentary and Health Service Ombudsman

    Erik Ribsskog
    Your complaint to the Parliamentary and Health Service Ombudsman
    Erik Ribsskog     Mon, Nov 16, 2015 at 8:54 PM
    To: Phso Enquiries Cc: public.enquiries@homeoffice.gsi.gov.uk, FN-sambandet Norge
    Hi,

    I think the only word to use here, is ‘moronic’.

    Because the Home Office has had my complaint, since around 2010.

    And then you tell me, that they haven’t had enough time, to process my
    complaint.

    That’s moronic, I think.

    So I still want this escalated to your line-manager there.

    (Maybe he has more sense).

    Erik Ribsskog

    On Mon, Nov 16, 2015 at 3:42 PM, Phso Enquiries wrote:
    > PROTECT
    >
    > Our ref: 239586
    >
    >
    >
    > Dear Mr Ribsskog
    >
    >
    >
    > Thank you for your recent emails. As I explained in my email of 10 November,
    > we are unable to consider your complaint about the Home Office until you
    > have completed their complaints process. You will then need to ask an MP to
    > refer your complaint to us.
    >
    >
    >
    > If you are unhappy with our decision  or our service, you can email  our
    > Customer Care Team at:  feedbackaboutus@ombudsman.org.uk.
    >
    >
    >
    > Yours sincerely
    >
    >
    >
    > Joslyn Gooding
    >
    > Customer Services Officer
    >
    > Parliamentary and Health Service Ombudsman
    >
    > T: 0345 015 4033
    >
    > E: phso.enquiries@ombudsman.org.uk
    >
    > W: www.ombudsman.org.uk
    >
    >
    >
    >
    > The original of this email was scanned for viruses by Government Secure
    > Intranet virus scanning service supplied exclusively by Cable & Wireless in
    > partnership with MessageLabs.
    > On leaving the GSI this email was certified virus free.
    > All email communications with PHSO pass through the Government Secure
    > Intranet, and may be automatically logged, monitored and/or recorded for
    > legal purposes.
    > The MessageLabs Anti Virus Service is the first managed service to achieve
    > the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
    > Government quality mark initiative for information security products and
    > services. For more information about this please visit www.cctmark.gov.uk

  • Og enda en e-post til the Parliamentary and Health Service Ombudsman

    Erik Ribsskog
    Yet another update/Fwd: New update/Fwd: Your complaint to the Parliamentary and Health Service Ombudsman
    Erik Ribsskog     Sat, Nov 14, 2015 at 12:47 AM
    To: Phso Enquiries Cc: public.enquiries@homeoffice.gsi.gov.uk, FN-sambandet Norge
    Hi,

    sorry that I send you a lot of updates.

    But I now live back in Norway again, so this ‘intricate British
    stuff’, isn’t something I think about every day, (so to speak).

    So I need a bit time, to reset myself a bit, it seems.

    I’ve now thought more about this, on the bus, (on my way back from
    Oslo, where I bought some groceries).

    And it was merely a _copy_ that I sent you, on 28/10.

    I sent you a copy, of a complaint, to the Home Office.

    You seem to treat this, as if it is a complaint to you, (the
    Parliamentary Ombudsman), but it was just, that I sent you a copy, for
    your information, (as they say it in Denmark, if I’m not mistaking,
    because I’ve lived there more resently, than in the UK).

    And I though more about this ‘complaint-procedure-stuff’, on the bus.

    And I wrote some notes.

    I don’t want to hear more about this expression, (complaint-procedure).

    I can’t rememeber anyone talking to me about a complaint-procedure, in
    Norway, so I think this is some strange stuff, so to speak.

    A ‘complaint procedure’ is to make complaining into something mumbo
    jumbo, (‘hokus pokus’), I think, because it’s really just to send an
    e-mail.

    When you write about ‘complaint procedure’, then it’s like, that you
    use bureaucratic language, to alienate me, it seems.

    It’s like you want to let the organisation hi-jack my complaint then,
    when you send me back to them, to read an online course about how to
    complain, on their web-site.

    When I complain about an organisation, then I’m a bit fed-up with
    them, and don’t want to be patronised by this organisation, who wants
    to teach me how to complain, it seems.

    How to complain it something people learn from life or e.g.
    business-school, I think.

    If the organisation needs to have a special complain-procedure, then
    they aren’t fine, I think.

    One should deal with complaints in a normal way, and use common sense,
    I suspect.

    What does the Home Office’ complaint procedure say really?

    That they need ten years to deal with a complaint?

    Then it’s like if they are retards, one have to say, so that makes no sense.

    It’s a distraction, to mention a ‘complaint procedure’, because what
    if the complaint-procedure isn’t fine.

    And if you at the Ombudsman mention the Home Office
    complaint-procedure, then it’s like you work for them, I think.

    You should perhaps instead use your common sense, (or your own
    ‘rules’), and say that e.g. ten years is to long time, to use, to
    process a complaint.

    So I don’t want to hear about this ‘complaint-procedure’ term again, please.

    Try to keep your feet on the ground instead, at the Ombudsman, I have
    to say then, I think.

    This is my complaint-process, so that should be the focus, and not
    some funny ‘communist-procedure’, I have to say.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: Fri, Nov 13, 2015 at 7:54 PM
    Subject: New update/Fwd: Your complaint to the Parliamentary and
    Health Service Ombudsman
    To: Phso Enquiries

    Hi,

    I also think the name of your ombudsman is a bit strange.

    In Norway we have the ‘Sivilombudsmannen’, an ombudsmann for
    complaining about the Government here.

    It’s like you say everyone who complain about Government in the UK are
    mental or something, a bit, when you have that name, I think.

    Also, you have custommer service _officers_.

    In Norway, officer is something with the Army or the Salvation Army.

    When you have titles to do with ‘officer’, then it’s seems militant,
    (and not civilised), I think.

    Is the UK like a very big army base, then I wonder.

    This is odd stuff, I think.

    So this I want to complaint about, while I’m at it.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: Fri, Nov 13, 2015 at 7:46 PM
    Subject: Fwd: Your complaint to the Parliamentary and Health Service Ombudsman
    To: Phso Enquiries

    Hi,

    I’ve thought more about this.

    English is only my second language.

    But in Norwegian, I could have used the word ‘avsporing’, when you
    talk about complaint-procedures.

    ‘Avsporing’ means ‘derailment’:

    http://www.easytrans.org/no/?q=avsporing

    It’s like you try to get the focus away from the real case then, I think.

    I’ve also gone to business-school etc., and I think I know how to compain.

    So when you tell me, I don’t know how to complain, then I think that’s
    an insult, and that you are being descending.

    So even after thinking more about this, I still want this to be sent
    to your line-manager, for a second opinion.

    Thanks in advance for the help with this,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: Fri, Nov 13, 2015 at 5:17 AM
    Subject: Re: Your complaint to the Parliamentary and Health Service Ombudsman
    To: Phso Enquiries

    Hi,

    this was with the Prime Ministers Office even, a few years ago, (while
    I lived in Leather Lane, (where I lived from 2006 to 2011), in
    Liverpool).

    So I’m afraid you are wrong.

    Also this you write about the Home Office’ complaint procedure is
    comunist-stuff, I think.

    It’s the citiziens complaint(-procedure), you should care about, and
    not some funny ‘communist-procedure’.

    Please escalate to your line-manager.

    Erik Ribsskog

    On Tue, Nov 10, 2015 at 1:33 PM, Phso Enquiries wrote:
    > PROTECT
    >
    > We are committed to keeping your information secure. As part of that
    > commitment we have decided that when we send you information by email we may
    > have to remove some details. This includes information that may identify you
    > or any other person and sometimes the organisation complained about.
    >
    >
    >
    > Our reference: 239586 (please quote this reference in any further
    > correspondence about this matter).
    >
    >
    >
    > Dear Mr Ribsskog
    >
    >
    >
    > Thank you for sending us a copy of your email to the Home Office dated 28
    > October.  We have now looked at the information you have given us and have
    > decided that your complaint is not ready for us to consider further at this
    > stage.
    >
    > It appears that you have not yet completed the Home Office’s complaints
    > process, and that needs to happen before we look at your case further. It is
    > important that they are given the chance to look at your complaint, give you
    > a response, and put right any mistakes. Often this is the quickest way for
    > issues to be resolved.  That means we will not be taking any further action
    > on your complaint at this time.
    >
    >
    >
    > What should I do next?
    >
    > You should wait for the Home Office to respond to your concerns. If you are
    > still unhappy once you have completed their complaints process and received
    > a final response from them, please call us on: 0345 015 4033.
    >
    >
    >
    > We will need to be sure that the Home Office have given you their final
    > response to your complaint and that there is nothing further they can do to
    > resolve your concerns before we will look further at your complaint. We will
    > need to see a copy of their response, so please have that to hand when you
    > call us.
    >
    >
    >
    > If you are not sure whether you have got a final response to your complaint,
    > please call us and we will see if we can help.
    >
    >
    >
    > We can only consider complaints about the Home Office which have been
    > referred to us by an MP. Therefore, you will need to tell an MP about your
    > complaint and ask them if they will refer your complaint to us.
    >
    >
    >
    > If you are unsure about how to ask your MP to refer your complaint to us,
    > please call us and we will guide you through what you need to do.  You can
    > find out who your local MP is by going to
    > www.parliament.uk/mps-lords-and-offices/mps/ or by calling the House of
    > Commons Information Office on 020 7219 4272.
    >
    >
    >
    > If you have any questions about our decision or how we looked at your
    > complaint then please contact me using the details given in this email.
    >
    >
    >
    > How did we do?
    >
    > You can also give us feedback on our service or decision by talking to our
    > Customer Care Team.  Please contact the Team on 0345 015 4033 and select
    > option 3 or email us at feedbackaboutus@ombudsman.org.uk.
    >
    >
    >
    > Our independent research company may also invite you to take part in a
    > survey to help us improve our services. If you would prefer not to take part
    > please call us on
    > 0300 061 4222, or email customersurvey@ombudsman.org.uk.
    >
    >
    >
    > Information passed to and collected by the research company is kept in the
    > strictest confidence and used for research purposes only.
    >
    >
    >
    >
    >
    > Yours sincerely
    >
    >
    >
    >
    >
    > Joslyn Gooding
    >
    > Customer Services Officer
    >
    > Parliamentary and Health Service Ombudsman
    >
    > T: 0345 015 4033
    >
    > E: phso.enquiries@ombudsman.org.uk
    >
    > W: www.ombudsman.org.uk
    >
    >
    >
    >
    > The original of this email was scanned for viruses by Government Secure
    > Intranet virus scanning service supplied exclusively by Cable & Wireless in
    > partnership with MessageLabs.
    > On leaving the GSI this email was certified virus free.
    > All email communications with PHSO pass through the Government Secure
    > Intranet, and may be automatically logged, monitored and/or recorded for
    > legal purposes.
    > The MessageLabs Anti Virus Service is the first managed service to achieve
    > the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
    > Government quality mark initiative for information security products and
    > services. For more information about this please visit www.cctmark.gov.uk

  • Jeg sendte enda en e-post til the Parliamentary and Health Service Ombudsman

    Erik Ribsskog
    New update/Fwd: Your complaint to the Parliamentary and Health Service Ombudsman
    Erik Ribsskog     Fri, Nov 13, 2015 at 7:54 PM
    To: Phso Enquiries Hi,

    I also think the name of your ombudsman is a bit strange.

    In Norway we have the ‘Sivilombudsmannen’, an ombudsmann for
    complaining about the Government here.

    It’s like you say everyone who complain about Government in the UK are
    mental or something, a bit, when you have that name, I think.

    Also, you have custommer service _officers_.

    In Norway, officer is something with the Army or the Salvation Army.

    When you have titles to do with ‘officer’, then it’s seems militant,
    (and not civilised), I think.

    Is the UK like a very big army base, then I wonder.

    This is odd stuff, I think.

    So this I want to complaint about, while I’m at it.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: Fri, Nov 13, 2015 at 7:46 PM
    Subject: Fwd: Your complaint to the Parliamentary and Health Service Ombudsman
    To: Phso Enquiries

    Hi,

    I’ve thought more about this.

    English is only my second language.

    But in Norwegian, I could have used the word ‘avsporing’, when you
    talk about complaint-procedures.

    ‘Avsporing’ means ‘derailment’:

    http://www.easytrans.org/no/?q=avsporing

    It’s like you try to get the focus away from the real case then, I think.

    I’ve also gone to business-school etc., and I think I know how to compain.

    So when you tell me, I don’t know how to complain, then I think that’s
    an insult, and that you are being descending.

    So even after thinking more about this, I still want this to be sent
    to your line-manager, for a second opinion.

    Thanks in advance for the help with this,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: Fri, Nov 13, 2015 at 5:17 AM
    Subject: Re: Your complaint to the Parliamentary and Health Service Ombudsman
    To: Phso Enquiries

    Hi,

    this was with the Prime Ministers Office even, a few years ago, (while
    I lived in Leather Lane, (where I lived from 2006 to 2011), in
    Liverpool).

    So I’m afraid you are wrong.

    Also this you write about the Home Office’ complaint procedure is
    comunist-stuff, I think.

    It’s the citiziens complaint(-procedure), you should care about, and
    not some funny ‘communist-procedure’.

    Please escalate to your line-manager.

    Erik Ribsskog

    On Tue, Nov 10, 2015 at 1:33 PM, Phso Enquiries wrote:
    > PROTECT
    >
    > We are committed to keeping your information secure. As part of that
    > commitment we have decided that when we send you information by email we may
    > have to remove some details. This includes information that may identify you
    > or any other person and sometimes the organisation complained about.
    >
    >
    >
    > Our reference: 239586 (please quote this reference in any further
    > correspondence about this matter).
    >
    >
    >
    > Dear Mr Ribsskog
    >
    >
    >
    > Thank you for sending us a copy of your email to the Home Office dated 28
    > October.  We have now looked at the information you have given us and have
    > decided that your complaint is not ready for us to consider further at this
    > stage.
    >
    > It appears that you have not yet completed the Home Office’s complaints
    > process, and that needs to happen before we look at your case further. It is
    > important that they are given the chance to look at your complaint, give you
    > a response, and put right any mistakes. Often this is the quickest way for
    > issues to be resolved.  That means we will not be taking any further action
    > on your complaint at this time.
    >
    >
    >
    > What should I do next?
    >
    > You should wait for the Home Office to respond to your concerns. If you are
    > still unhappy once you have completed their complaints process and received
    > a final response from them, please call us on: 0345 015 4033.
    >
    >
    >
    > We will need to be sure that the Home Office have given you their final
    > response to your complaint and that there is nothing further they can do to
    > resolve your concerns before we will look further at your complaint. We will
    > need to see a copy of their response, so please have that to hand when you
    > call us.
    >
    >
    >
    > If you are not sure whether you have got a final response to your complaint,
    > please call us and we will see if we can help.
    >
    >
    >
    > We can only consider complaints about the Home Office which have been
    > referred to us by an MP. Therefore, you will need to tell an MP about your
    > complaint and ask them if they will refer your complaint to us.
    >
    >
    >
    > If you are unsure about how to ask your MP to refer your complaint to us,
    > please call us and we will guide you through what you need to do.  You can
    > find out who your local MP is by going to
    > www.parliament.uk/mps-lords-and-offices/mps/ or by calling the House of
    > Commons Information Office on 020 7219 4272.
    >
    >
    >
    > If you have any questions about our decision or how we looked at your
    > complaint then please contact me using the details given in this email.
    >
    >
    >
    > How did we do?
    >
    > You can also give us feedback on our service or decision by talking to our
    > Customer Care Team.  Please contact the Team on 0345 015 4033 and select
    > option 3 or email us at feedbackaboutus@ombudsman.org.uk.
    >
    >
    >
    > Our independent research company may also invite you to take part in a
    > survey to help us improve our services. If you would prefer not to take part
    > please call us on
    > 0300 061 4222, or email customersurvey@ombudsman.org.uk.
    >
    >
    >
    > Information passed to and collected by the research company is kept in the
    > strictest confidence and used for research purposes only.
    >
    >
    >
    >
    >
    > Yours sincerely
    >
    >
    >
    >
    >
    > Joslyn Gooding
    >
    > Customer Services Officer
    >
    > Parliamentary and Health Service Ombudsman
    >
    > T: 0345 015 4033
    >
    > E: phso.enquiries@ombudsman.org.uk
    >
    > W: www.ombudsman.org.uk
    >
    >
    >
    >
    > The original of this email was scanned for viruses by Government Secure
    > Intranet virus scanning service supplied exclusively by Cable & Wireless in
    > partnership with MessageLabs.
    > On leaving the GSI this email was certified virus free.
    > All email communications with PHSO pass through the Government Secure
    > Intranet, and may be automatically logged, monitored and/or recorded for
    > legal purposes.
    > The MessageLabs Anti Virus Service is the first managed service to achieve
    > the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
    > Government quality mark initiative for information security products and
    > services. For more information about this please visit www.cctmark.gov.uk

  • Jeg sendte en e-post til the Parliamentary and Health Service Ombudsman

    Erik Ribsskog
    Your complaint to the Parliamentary and Health Service Ombudsman
    Erik Ribsskog     Fri, Nov 13, 2015 at 7:46 PM
    To: Phso Enquiries Hi,

    I’ve thought more about this.

    English is only my second language.

    But in Norwegian, I could have used the word ‘avsporing’, when you
    talk about complaint-procedures.

    ‘Avsporing’ means ‘derailment’:

    http://www.easytrans.org/no/?q=avsporing

    It’s like you try to get the focus away from the real case then, I think.

    I’ve also gone to business-school etc., and I think I know how to compain.

    So when you tell me, I don’t know how to complain, then I think that’s
    an insult, and that you are being descending.

    So even after thinking more about this, I still want this to be sent
    to your line-manager, for a second opinion.

    Thanks in advance for the help with this,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: Fri, Nov 13, 2015 at 5:17 AM
    Subject: Re: Your complaint to the Parliamentary and Health Service Ombudsman
    To: Phso Enquiries

    Hi,

    this was with the Prime Ministers Office even, a few years ago, (while
    I lived in Leather Lane, (where I lived from 2006 to 2011), in
    Liverpool).

    So I’m afraid you are wrong.

    Also this you write about the Home Office’ complaint procedure is
    comunist-stuff, I think.

    It’s the citiziens complaint(-procedure), you should care about, and
    not some funny ‘communist-procedure’.

    Please escalate to your line-manager.

    Erik Ribsskog

    On Tue, Nov 10, 2015 at 1:33 PM, Phso Enquiries wrote:
    > PROTECT
    >
    > We are committed to keeping your information secure. As part of that
    > commitment we have decided that when we send you information by email we may
    > have to remove some details. This includes information that may identify you
    > or any other person and sometimes the organisation complained about.
    >
    >
    >
    > Our reference: 239586 (please quote this reference in any further
    > correspondence about this matter).
    >
    >
    >
    > Dear Mr Ribsskog
    >
    >
    >
    > Thank you for sending us a copy of your email to the Home Office dated 28
    > October.  We have now looked at the information you have given us and have
    > decided that your complaint is not ready for us to consider further at this
    > stage.
    >
    > It appears that you have not yet completed the Home Office’s complaints
    > process, and that needs to happen before we look at your case further. It is
    > important that they are given the chance to look at your complaint, give you
    > a response, and put right any mistakes. Often this is the quickest way for
    > issues to be resolved.  That means we will not be taking any further action
    > on your complaint at this time.
    >
    >
    >
    > What should I do next?
    >
    > You should wait for the Home Office to respond to your concerns. If you are
    > still unhappy once you have completed their complaints process and received
    > a final response from them, please call us on: 0345 015 4033.
    >
    >
    >
    > We will need to be sure that the Home Office have given you their final
    > response to your complaint and that there is nothing further they can do to
    > resolve your concerns before we will look further at your complaint. We will
    > need to see a copy of their response, so please have that to hand when you
    > call us.
    >
    >
    >
    > If you are not sure whether you have got a final response to your complaint,
    > please call us and we will see if we can help.
    >
    >
    >
    > We can only consider complaints about the Home Office which have been
    > referred to us by an MP. Therefore, you will need to tell an MP about your
    > complaint and ask them if they will refer your complaint to us.
    >
    >
    >
    > If you are unsure about how to ask your MP to refer your complaint to us,
    > please call us and we will guide you through what you need to do.  You can
    > find out who your local MP is by going to
    > www.parliament.uk/mps-lords-and-offices/mps/ or by calling the House of
    > Commons Information Office on 020 7219 4272.
    >
    >
    >
    > If you have any questions about our decision or how we looked at your
    > complaint then please contact me using the details given in this email.
    >
    >
    >
    > How did we do?
    >
    > You can also give us feedback on our service or decision by talking to our
    > Customer Care Team.  Please contact the Team on 0345 015 4033 and select
    > option 3 or email us at feedbackaboutus@ombudsman.org.uk.
    >
    >
    >
    > Our independent research company may also invite you to take part in a
    > survey to help us improve our services. If you would prefer not to take part
    > please call us on
    > 0300 061 4222, or email customersurvey@ombudsman.org.uk.
    >
    >
    >
    > Information passed to and collected by the research company is kept in the
    > strictest confidence and used for research purposes only.
    >
    >
    >
    >
    >
    > Yours sincerely
    >
    >
    >
    >
    >
    > Joslyn Gooding
    >
    > Customer Services Officer
    >
    > Parliamentary and Health Service Ombudsman
    >
    > T: 0345 015 4033
    >
    > E: phso.enquiries@ombudsman.org.uk
    >
    > W: www.ombudsman.org.uk
    >
    >
    >
    >
    > The original of this email was scanned for viruses by Government Secure
    > Intranet virus scanning service supplied exclusively by Cable & Wireless in
    > partnership with MessageLabs.
    > On leaving the GSI this email was certified virus free.
    > All email communications with PHSO pass through the Government Secure
    > Intranet, and may be automatically logged, monitored and/or recorded for
    > legal purposes.
    > The MessageLabs Anti Virus Service is the first managed service to achieve
    > the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
    > Government quality mark initiative for information security products and
    > services. For more information about this please visit www.cctmark.gov.uk

  • Jeg sendte en e-post til the Parliamentary and Health Service Ombudsman

    Erik Ribsskog
    Your complaint to the Parliamentary and Health Service Ombudsman
    Erik Ribsskog     Fri, Nov 13, 2015 at 5:17 AM
    To: Phso Enquiries Hi,

    this was with the Prime Ministers Office even, a few years ago, (while
    I lived in Leather Lane, (where I lived from 2006 to 2011), in
    Liverpool).

    So I’m afraid you are wrong.

    Also this you write about the Home Office’ complaint procedure is
    comunist-stuff, I think.

    It’s the citiziens complaint(-procedure), you should care about, and
    not some funny ‘communist-procedure’.

    Please escalate to your line-manager.

    Erik Ribsskog

    On Tue, Nov 10, 2015 at 1:33 PM, Phso Enquiries wrote:
    > PROTECT
    >
    > We are committed to keeping your information secure. As part of that
    > commitment we have decided that when we send you information by email we may
    > have to remove some details. This includes information that may identify you
    > or any other person and sometimes the organisation complained about.
    >
    >
    >
    > Our reference: 239586 (please quote this reference in any further
    > correspondence about this matter).
    >
    >
    >
    > Dear Mr Ribsskog
    >
    >
    >
    > Thank you for sending us a copy of your email to the Home Office dated 28
    > October.  We have now looked at the information you have given us and have
    > decided that your complaint is not ready for us to consider further at this
    > stage.
    >
    > It appears that you have not yet completed the Home Office’s complaints
    > process, and that needs to happen before we look at your case further. It is
    > important that they are given the chance to look at your complaint, give you
    > a response, and put right any mistakes. Often this is the quickest way for
    > issues to be resolved.  That means we will not be taking any further action
    > on your complaint at this time.
    >
    >
    >
    > What should I do next?
    >
    > You should wait for the Home Office to respond to your concerns. If you are
    > still unhappy once you have completed their complaints process and received
    > a final response from them, please call us on: 0345 015 4033.
    >
    >
    >
    > We will need to be sure that the Home Office have given you their final
    > response to your complaint and that there is nothing further they can do to
    > resolve your concerns before we will look further at your complaint. We will
    > need to see a copy of their response, so please have that to hand when you
    > call us.
    >
    >
    >
    > If you are not sure whether you have got a final response to your complaint,
    > please call us and we will see if we can help.
    >
    >
    >
    > We can only consider complaints about the Home Office which have been
    > referred to us by an MP. Therefore, you will need to tell an MP about your
    > complaint and ask them if they will refer your complaint to us.
    >
    >
    >
    > If you are unsure about how to ask your MP to refer your complaint to us,
    > please call us and we will guide you through what you need to do.  You can
    > find out who your local MP is by going to
    > www.parliament.uk/mps-lords-and-offices/mps/ or by calling the House of
    > Commons Information Office on 020 7219 4272.
    >
    >
    >
    > If you have any questions about our decision or how we looked at your
    > complaint then please contact me using the details given in this email.
    >
    >
    >
    > How did we do?
    >
    > You can also give us feedback on our service or decision by talking to our
    > Customer Care Team.  Please contact the Team on 0345 015 4033 and select
    > option 3 or email us at feedbackaboutus@ombudsman.org.uk.
    >
    >
    >
    > Our independent research company may also invite you to take part in a
    > survey to help us improve our services. If you would prefer not to take part
    > please call us on
    > 0300 061 4222, or email customersurvey@ombudsman.org.uk.
    >
    >
    >
    > Information passed to and collected by the research company is kept in the
    > strictest confidence and used for research purposes only.
    >
    >
    >
    >
    >
    > Yours sincerely
    >
    >
    >
    >
    >
    > Joslyn Gooding
    >
    > Customer Services Officer
    >
    > Parliamentary and Health Service Ombudsman
    >
    > T: 0345 015 4033
    >
    > E: phso.enquiries@ombudsman.org.uk
    >
    > W: www.ombudsman.org.uk
    >
    >
    >
    >
    > The original of this email was scanned for viruses by Government Secure
    > Intranet virus scanning service supplied exclusively by Cable & Wireless in
    > partnership with MessageLabs.
    > On leaving the GSI this email was certified virus free.
    > All email communications with PHSO pass through the Government Secure
    > Intranet, and may be automatically logged, monitored and/or recorded for
    > legal purposes.
    > The MessageLabs Anti Virus Service is the first managed service to achieve
    > the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
    > Government quality mark initiative for information security products and
    > services. For more information about this please visit www.cctmark.gov.uk

  • Jeg sendte en e-post til PHSO

    Letter from Mersey Care, NHS Trust, Acess Team, Broadoak Unit, Thomas Drive, Liverpool, L14 3PJ, from 28/4/Fwd: To: Careline Adult Services. ComplaintImportant mainly because it was sent directly to you.
    Click to teach Gmail this conversation is not important.

    Inboxx

    Erik Ribsskog  
    3:39 PM (4 minutes ago)

    to Phso, LGOAT, LGOAT, bcc: emb.london, bcc: HRW, bcc: amnestyis, bcc: Politikk, bcc: Phso, bcc: Helle, bcc: Akademikerforb., bcc: LHT, bcc: Pia, bcc: Bjørn, bcc: she, bcc: hv-02.kontakt, bcc: anne-kathrine..

    Hi,

    I received a letter from NHS yesterday where they say I have to go on
    a mental check on 23/5,

    Its signed by ‘secretary Access Team’, (no printed name, but a
    signature with a pen, reads something like PBo?).

    The NHS write that this is following a referal from Careline Adult Services.

    But I’ve complained about them.

    Since I think this is nosense and the process isn’t fine.

    I got two police-constables on my door before Easter.

    They said they had been sent by ‘social services Liverpool’.

    Which isn’t a formal name, I think, and no name or other reference was given.

    I said I wasn’t interested, I had just got sent some money from my
    sister Pia in Norway, and someone had contacted the Police, since I
    hadn’t gotten my jobseekers allowance for most of this years weeks.

    But it isn’t clear who sent the Police to my address.

    And I have complained about this process, (see the forwarded e-mails).

    I have gone to commerce and office-school in Norway and know how to
    send a letter in the post.

    But the Jobcentre is messing with me, as is the Police.

    So I often don’t get sent my jobseekers-allowance.

    And the Police also go on my door, (like earlier this week), and
    arrest me for invented crimes.

    They say I’ve sent harassing e-mails to a Jobcentre-staff.

    But like I explained in e-mails which I copied you yesterday, I’m
    being framed by the Police who have tapped into my broadband-line it
    seems.

    I sent you many e-mails last year regarding problems with Virgin when
    they installed this line.

    They were at my door three or four times, and I think they replaced a
    box in the wall the last time they were there.

    I sent the complaints on to PHSO since Ofcom and Virgin didn’t have
    proper e-mail-addresses, if I remember it right.

    I’ve also been in politics a bit, for the Conservative party in Norway.

    And this is a well-known tactic from Russia etc., that they say people
    from western parties are insane.

    So this could be some commie-mafia or something I suspect.

    My mother Karen was on holidays to London in the 70’s.

    Then my sister Pia and I lived with a family named Gran.

    The son in the family tried to steal my sister and I from my mother
    who was on holiday, it seemed like, to me.

    I think he possibly supported Liverpool.

    So it could be a Liverpool FC-mob, who is messing me around, since I
    support Everton.

    Anyway I don’t want to go on a mental-check.

    And I think it’s like something from a book by Orwell or Kafka that
    someone are trying to send me there, without it being known, who,
    (which organisation and staff), who initiated this.

    I hope you at PHSO contact NHS and tell them I’ve complained about
    Careline Adult Services to the Council and now to the Local Government
    Ombudsman.

    So that this is possibly some revenge from them, since I’ve complained
    about them, for sending the Police on my door, for some vague/sweaty
    reasons.

    Of course now my sister Pia has stopped replying to my e-mails, (after
    promissing to borrowing me money, untill the Jobcentre stopps messing
    with me).

    But my sister works as a secretary in an Organisation dealing with
    retards, in Norway, so who know if she’s behind this.

    Anyway I hope you contact NHS and explain that I’ve complained about
    Careline, so this is part of a complaint-case, which I now escalate to
    you and the LGO.

    So I expect to hear from the LGO about this.

    So I’ll just ignore the letter from NHS, and deal with the LGO and the
    PHSO, regarding the Careline-complaint/case.

    Hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: Sat, Apr 19, 2014 at 4:25 PM
    Subject: To: Careline Adult Services. Complaint
    To: Liverpool Direct Cc: Pia Ribsskog

    Hi,

    I’m refering to your letter from 11/4, which I received today, (and
    which I attach a scanned copy of).

    Your say you’ve received some information about my financial situation.

    I would like to complain about that you don’ write who has provided
    you, with this information.

    (What has initiated your enquiry, I was wondering.

    That’s normal politenes, to explain about this, I think.

    Or else things could get a bit to ‘clammy/sweaty’, I think).

    I also didn’t want to give the Police my phone-number, since I didn’t
    think it was an emergency any longer, when they were at my door.

    So I just told the Police I had better things to do, than standing in
    my door all day, chatting with them.

    (I had some errands to do, etc).

    And I didn’t give them my phone-number, due to that I didn’t think it
    was an emergency any longer, (due to that my sister had sent me some
    money for food and electricity, etc).

    So I wonder: How did you get my phone-number?

    (So this is also a comlaint, I think.

    Why have you tried to call me, when I explained to the police-patrol,
    (Alan? and Colin?), that I didn’t want any calls from the social
    services, like I think they called it.

    That’s also a bit sweaty/clammy, I think, (that you try to call me
    about something I didn’t want you to call about, like I explained to
    the police).

    The problem is that the Jobcentre, have like five or ten times, just
    stopped my jobseekers-allowance.

    They also invent some romantic e-mails, which they say I’ve sent to their staff.

    (But I’m not a hippie, I’m an earlier Store Manager, and am used with
    not mixiing work and spare-time.

    And I don’t even like or fancy these two staff, at Ingeus and the
    Job-centre, which they accuse me of sending romatic e-mails to.

    I grew up by a fjord, in Norway, and had a steph-sister, who had a lot
    of sex-appeal, (like they sang in her confirmation), so these two
    ‘hags’, (that I’m being accused of being in love with), don’t really
    wake me up.

    Something like that).

    So I was banned from the Jobcentres, and then I couldn’t even get a
    voucher for the food-bank, and had to look for coins on the street,
    for spagetti, (that only costs 20 pence), and steal once, at Tesco.

    So the Jobcentre make me into a criminal.

    If I e-mail the food-bank, (about a voucher), then they don’t reply.

    I was at the CAB, to do with an employement-case against Arvato, in 2006.

    But the CAB just messed with me, and made me lose control of the
    employement-case.

    So I have no confidence in them, after that, to be honest, so I don’t
    like to go there, after that.

    And my doctor doesn’t want to write a statement for me, regarding a
    frost-bite-injury, that I got while I served my conscription-service,
    in the infantry, in Norway.

    (This injury made my mother almost cry, I remember.

    So I guess my sister remembers about this).

    The doctor, (Chang at Marleybone Healt Centre), said that injuries
    like that meant I had been in a fight, and said he wouldn’t write a
    statement for me.

    (So this is perhaps NATO who mess with me, trough CAB and my doctor, etc.

    What do I know.

    So to hide that I got a frost-bite injury while I served my
    conscription-service, in Norway.

    What do I know).

    So the problems where just to do with that the Jobcentre doesn’t
    understand, that people are made of organic material, and need food,
    to function, it seems.

    One could say they are trying to kill me, I think.

    They still haven’t sent me the money they owe me.

    And it seems like they don’t plan to send any money.

    (Due to some ‘communist-mafia-stuff’, I think I have to call it).

    My sister has borrowed me around £100 twice, (the jobcentre owe me
    around £500-600).

    But she hasn’t been clear, when I asked  her, how much money, that she
    has, at the moment.

    So I’m not sure how long I can go on borrowing money from her.

    I have about £20-30 left of the money, that she has borrowed me.

    And she’ll be back at her work, (and see my e-mails), after the
    Norwegian easter-holiday, (which is quite long), has finished.

    So I try to get help from my sister, with this situation now.

    I get frustrated, because I own some property, in Norway, which a
    court in Drammen has refused me to sell, since 2011.

    So this is like some communist-mafia-stuff, or something by Kafka or
    Orwell, I have to say.

    My mother died in 1999, and her last parent, (her mother), died in
    2009, so my mothers inheritance should have been split, between my
    siblings and I.

    But when I ask my sister about this, (how it’s going with the
    inheritance, from 2009, in Norway), then she just ignores my question.

    So it’s a bit frustrating, with the Jobcentre, and the problems in
    Norway, and all.

    But my sister has more or less promised to borrow me around £100, (for
    food, electricity and bills), each forthnight, untill I get my
    allowance from the Jobcentre, again.

    So I expect that my sister do like she has promised, (more or less, at least).

    And I think the situation is under control.

    Even if my sister doesn’t reply to everything I ask about, (and she
    didn’t want to be my friend, on Facebook, some years ago.

    So I wouldn’t have contacted my sister about borrowing me money for
    food, if it hadn’t been an emergency).

    The healt-problems was to do with that I ate to little food, (due to
    that I didn’t have money), I think.

    (Or if it could have been that I ate food that made me constipated.

    Due to that I sat in my flat in the dark, and I didn’t get to cook the
    spagetti properly, since I didn’t have the electricity, in my flat.

    Due to that I didn’t get any jobseekers allowance, from 31/1 to 21/2.

    And then again, from 6/3 to todays date.

    So my jobseekers-allowance have been stopped twice, since January.

    So I wasn’t that on top perhaps, the second time, it was stopped.

    I didn’t have any savings because my Personal Advisor, at Aintree
    Jobcentre, Sarah Bamber, had put pressure on me, to use my savings, on
    courses from Learn Direct.

    And also, when I moved in to Keith Court, a couple of years ago, then
    it was unfurnished.

    And the LHT-woman, who initated talking about a grant for furniture
    etc., was chewing chewing-gum, in that meeting.

    So I didn’t think the LHT treated me with respect, and I also thought
    that form had very many pages in it.

    So I’ve had to buy furniture and kitchen-machines etc., for my
    jobseekers-allowance, in the last years.

    So I haven’t had much savings.

    And I could explain even longer back.

    I was throuwn out a lot of times, for no good reasons, from Leather
    Lane, University of Sunderland, Azalea Lodge in Sunderland, the
    Scandinavian Church in Liverpool and MAS, between automn of 2011 and
    spring 2012.

    So it’s like I have some nazis on my back, (the police often do these
    evictions), or something like that).

    And before that it was my employement-cases against Arvato/Microsoft, and more.

    So this poor treatment of me, from the Jobcentre could be linked with
    my employment-case, or something political, (the British Nationalist
    Party probably don’t like me, since I’m from Norway).

    Who knows.

    I think it’s embarrasing to get letters from social workers.

    So I’m going to try to solve this by borrowing money, from my sister
    Pia, untill I get my jobseekers-allowance.

    But thanks for being interested.

    I hope you can reply about my two complaints, (above).

    So if  you could escalate this e-mail to your line-manager, please.

    Regards,

    Erik Ribsskog

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