Stikkord: Three

Erik Ribsskog <eribsskog@gmail.com>
RE: Complaint/Fwd: Manage your accounts (Thread:4945716)
Erik Ribsskog <eribsskog@gmail.com> 8. februar 2024 kl. 20:59
Til: Customer Services <Customer_Services2@lowellgroup.co.uk>
Kopi: customer.complaints@ee.co.uk, “complaint.info” <complaint.info@financial-ombudsman.org.uk>, enquiry@commsombudsman.org, customerwellness@three.co.uk, Customer Services <Customer_Services2@lowellgroup.co.uk>, complaintsresolution@lowellgroup.co.uk, Lowell Norge AS <svc.no.nova@lowell.com>, bank.no@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS <strom.no@lowell.com>, NorgesEnergi <kundeservice@norgesenergi.no>, Lowell Norge – kundesenter <kundesenter.no@lowell.com>, kundeservice@hafslundstrom.no, Bærum Kommune <post@baerum.kommune.no>, LOS Kundesenter <kundesenter@los.no>, Sfovpost <sfovpost@statsforvalteren.no>, “post@sivilombudsmannen.no” <post@sivilombudsmannen.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, LbF Leieboerforeningen <lbf@lbf.no>, post <post@finkn.no>, Akademikerforbundet <post@akademikerforbundet.no>, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse <abuse@telia.com>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, Info <info@tpas.org.uk>, Postmottak ASD <postmottak@asd.dep.no>, Runcorn Office <runcornoffice@taroe.org>, Postkasse <postkasse@datatilsynet.no>, Lisa Eian <eian@eianadvokat.no>, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no, corporationsecretary@ofcom.org.uk, post <post@finanstilsynet.no>, Post <post@brukerklagenemnda.no>, NKOM <firmapost@nkom.no>, Post <post@forbrukerradet.no>, newsroom@ee.co.uk, enquiries@policeconduct.gov.uk
Hi,

I’m corresponding with EE about this complaint now.

I remember what my mother said about subscriptions in the seventies.

And I think she went to mercantile-school.

(At least I found a newspaper-add, when I did geneaology, where it said that she was going to go to ‘handelsskole’ (‘trade-school’).

But it could be that she in stead went to Surrey to be an au-pair (because my father and his brother told me about this, around 1979.

My mother later took a typewriting-course (around 1980) I remember (when she lived at Steneth Terrasse, in Solbergelva).

And I guess she should have learned that on the commercial/trade-school.

So it could be that the subscription-thing was something her father Johannes (who was a counselor, in Hadsel municipality (and a teacher at a commercial school there) had told her).

You also ignore the fact that the sim-card stopped working.

And due to that EE had been recently bought by BT (when I got this monthly-plan in 2017) then I was a bit freaked out, by the shop, since I couldn’t find any of the old ‘stuff’ there (the pay as you go-internet-dongles from 2013).

So I was a bit freaked out by that shop, I remember.

And they also asked me a lot of funny questions.

It was a bit awkward experience, shopping there.

So when the router/sim-card stopped working, I didn’t go back.

(I wasn’t aware of that EE had gotten new owners, while I lived in Norway.

It was something fishy there, I thought.

So I didn’t go back to complain.

But that was also due to that I had bought a better (a newer generation router) from Three.

And the Three-router didn’t have a problem with the charging.

So it was like an internet-dongle, really.

So I was quite happy with the Three-router.

(Even if it was pay as you go.

So I had to top up, each week, at Tesco, etc.

To not run out of data).

Erik Ribsskog

tir. 6. feb. 2024 kl. 10:20 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:
Good morning,

Thank you for your email.

Responding to you query
I understand that you believe you do not owe this as you stopped paying your account and this is how it worked in the 70’s.

Please be advised that it is in the contract and terms and conditions of this account that when cancelling the account, you must give a 30-days’ notice and pay for that final month. As this was not done you have been deemed as liable for the outstanding balance of £38.71.

Please confirm how you wish to proceed.

Next Steps
Contact will continue until you get back in touch with us.
Kind regards,

Alex

Lowell Financial, part of Lowell

T: 0333 556 5733

Email: post@lowellgroup.co.uk

Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00

Website: www.lowell.co.uk

From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Friday, February 2, 2024 2:48 PM
To: Customer Services <Customer_Services2@lowellgroup.co.uk>
Cc: complaintsresolution@lowellgroup.co.uk; Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge – kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk; post <post@finanstilsynet.no>; Post <post@brukerklagenemnda.no>; NKOM <firmapost@nkom.no>; Post <post@forbrukerradet.no>; newsroom@ee.co.uk; enquiries@policeconduct.gov.uk
Subject: [AD]Re: [AD]Re: Complaint/Fwd: Manage your accounts (Thread:4945716)

Hi,

my mother used to subscribe to the newspaper Nybrott, in Norway, around 1978.

And then we got an invoice in the post.

And my mother showed me the invoce (for some reason, because this was really not my business, I was only around eight years old).

And she said that she/we would just not pay the bill.

(Because she wanted to stop the subscription).

And they I asked her, and she said, that the newspaper-deliveries would then continue, for some days/weeks.

But still, we wouldn’t need to pay, for these extra newspapers.

So that’s how people did it in the 70’s.

So it it was ok to do it like that then, then it should be ok these days as well, I think.

It’s not right if consumer-rights are beign squized, I think.

So this I have to complain.

Like I wrote in the last email, EE also used an old-fashiened USB-wire, so that the router charged to slow (and one could sometimes not use the internet for hours, and I have one of Norways biggest blogs, so I want to have access to the internet 24/7 (and not 12/7)).

And also EE stopped the sim-card from working, around the time I bought the Three pay-as-you-go router/sim-card.

But like I’ve mentioned, I have a big blog, so I wanted to be a bit sorted, when it came to internet/sim-cards/routers.

So even if I also bought a pay as you go-router from Three, that didn’t mean that I automaticaly wanted to shut down the EE-subscripton.

I could perhaps have put the EE sim-card in the Three-router.

Or I could have started climbing the ‘internet-subscripton-ladder’ with Three.

I also send a copy of this email to Ofcom, as a complaint.

And also it was a bit odd (I remember thinking) that data/GB was more expensive (in the UK) if the product was named: ‘Wireless broadband’, than if the GB/data where part of a mobile-sim-card-plan.

I haven’t lived in the UK since 2017.

So I can’t say how this is now.

(The police in the UK harass me all the time (some internet-trolls make them swat me).

So it’s not possible for me to live in the UK.

It seems).

Erik Ribsskog

PS.

I don’t think it’s right that I should need to explain this again and again.

I want a reply (a second opinion) from a superior, about this.

fre. 2. feb. 2024 kl. 15:01 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:

Good afternoon,

Thank you for your email.

Responding to you query
I understand that you did not contact EE to cancel your plan and instead just stopped paying your direct debit.

Please be advised that EE have 30-day cancelation notice in which you must continue to pay for that month. As this was not done would still be seen as liable for the outstanding balance on the account.

Please confirm how you wish to proceed.

Next Steps
Contact will continue until you get back in touch with us.
I have sent you a link for you to register online valid for 24 hours – if you don’t receive it please check your spam/junk inbox
When you are ready to set up an affordable payment plan, you can visit our website at https://lowell.co.uk and login to manage your account online. If you have any difficulty online, we have agents available on Live Chat who will be available to help. Alternatively call us on 0333 556 5733 Mon-Fri 8am-8pm & Sat 8am-2pm.
Kind regards,

Alex

Lowell Financial, part of Lowell

T: 0333 556 5733

Email: post@lowellgroup.co.uk

Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00

Website: www.lowell.co.uk

From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Wednesday, January 31, 2024 1:27 PM
To: Customer Services <Customer_Services2@lowellgroup.co.uk>
Cc: complaintsresolution@lowellgroup.co.uk; Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge – kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk; post <post@finanstilsynet.no>; Post <post@brukerklagenemnda.no>; NKOM <firmapost@nkom.no>; Post <post@forbrukerradet.no>
Subject: [AD]Re: Complaint/Fwd: Manage your accounts (Thread:4945716)

Hi,

my mother (who had gone to mercantile school, like myself) told me in the seventies, that if you wanted to stop a subscribtion, then you just don’t pay the bill.

So I did it like in the 70’s.

Erik Ribsskog

PS.

Also, I think it would have embarrasing to go back to EE.

I really went there to get a pay-as-you-go internet-dongle (like they used to sell) but ended up with a monhtly-plan.

And this was right after I had emigrated from Norway.

So this was while I was still living at Lord Nelson Hotel in Liverpool City Center (like I remember it).

(Before I got the flat in Tuebrook).

ons. 31. jan. 2024 kl. 10:31 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:

Good morning,

Thank you for your email.

Responding to you query

I understand that you believe EE owes you money and not the other way around.

In your email you have stated that you were having issues with your router and the sim stopped work, can you confirm if you ever contacted EE to advise of this and if so what steps were taken to repair this.

I will await your response.

Next Steps

Contact will continue until you get back in touch with us.
Kind regards,

Alex

Lowell Financial, part of Lowell

T: 0333 556 5733

Email: post@lowellgroup.co.uk

Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00

Website: www.lowell.co.uk

From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Sunday, January 28, 2024 8:56 PM
To: complaintsresolution@lowellgroup.co.uk
Cc: Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge – kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Tr <tr@forbrukertilsynet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk
Subject: Complaint/Fwd: Manage your accounts (Thread:4945716)

Hi,

the way I remember it, EE owes me money (and not the other way around).

I got a monthly wireless broadband-plan, from EE (in Liverpool City Center) in the summer of 2017.

And after a few weeks, the sim-card stopped working.

And that wasn’t the only problem.

I really wanted a USB-dongle (like T-Mobile/EE sold, around 2011).

But they’d stopped selling these.

And instead I had to buy a router.

But the problem was that the router didn’t charge that well.

So sometimes it ran out of power.

And then I couldn’t use the internet, for a number of X hours.

And that’s not really an alternative to ADSL/regular broadband then, I think.

So I got a pay-as-you-go sim-card/router, from Three.

(Since I’m a Norwegian citizen, then I’m not in the electoral-register.

So it’s not easy getting monthly-plans in the UK (for Norwegian citizens).

Even before Brexit this was a problem).

So I just started buying pay-as-you-go-data/gigabytes at Tesco, etc.

For the Three-router.

And I got myself a flat in Tuebrook, in the autumn of 2017.

And the flat was unfurnished.

And I hadn’t brought any furniture etc. with me from Norway.

So I had a lot of other stuff to buy (for the flat).

So I just continued using the Three-router/sim-card/wireless broadband.

And when the EE sim-card stopped working, then I must have stopped the direct debit, by using eighter my RBS internet-bank og Barclays internet-bank.

But this was EE’s own foult, since their stuff didn’t work.

They made the sim-card stop working (the way I remember it).

And their router wasn’t good enough to do with charging (of the built-in battery).

So it was basically rubbish, I’d say.

(And it was also in a funny yellow colour.

So it looked like EE had used a lot of effort into this product.

But it didn’t work properly.

And also they shut down my sim-card, after a few weeks, even if I had gotten money from a property-sale in Norway, some weeks earlier, so it was plenty of money, on both my British bank-accounts)

So this I have to complain about.

Erik Ribsskog

———- Forwarded message ———
Fra: Lowell <noreply@lowellgroup.co.uk>
Date: man. 13. mars 2023 kl. 17:44
Subject: Manage your accounts
To: <eribsskog@gmail.com>

Lowell

Mr Erik Ribsskog

YOUR OUTSTANDING ACCOUNTS

ORIGINAL COMPANY NAME

LOWELL REF

BALANCE

EE Limited

314802737

£38.71

£

£

£

£

£

CKWM3DEF
13/03/2023

Dear Mr Ribsskog

It’s never been easier to manage your account(s)
It only takes a couple of minutes to register to manage your account(s) online.

Visit www.lowell.co.uk today and let us know how much you’ll pay and how often, with an interest-free payment plan. At www.lowell.co.uk you can check your budget, set up a payment plan and keep track of your progress.

It’s never been easier to manage your account(s) online, so take your first step towards a debt-free future today.

www.lowell.co.uk

0333 556 5700

PO Box 13079,
HARLOW, CM20 9TE

Yours sincerely

Robert Taylor
UK Director of Customer Engagement

You may have other accounts that are not included on this email. To review all of your accounts, please call us, or visit www.lowell.co.uk.

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