johncons

Stikkord: Tpas

  • Jeg sendte enda en e-post til Leieboerforeningen med flere

    Erik Ribsskog
    Update/Fwd: Rent
    Erik Ribsskog 17. mars 2018 kl. 07:20
    Til: Runcorn Office , Info , LbF Leieboerforeningen
    Kopi: Benefits Service , “emb.london”

    ———- Forwarded message ———-
    From: Jennifer Folan
    Date: 2018-03-14 16:39 GMT+01:00
    Subject: Rent
    To: “eribsskog@gmail.com”

    HI Erik,

    Your rent is du and we have not received payment. Can you arrange payment asap and contact the office on 0151 256 0880.

    Thanks

    Jennifer Folan

    Office Manager

    Check Out Liverpool Property Blog

    Click the photo to see the blog!!               Check out this week’s article!!

    signature_537621943                  cid:image003.jpg@01D3ABAE.26FE3710   signature_146034218       signature_799642293

    BELVOIR! Sales & Lettings Liverpool (West Derby), 54 Mill Lane, West Derby, Liverpool, L12 7JB

    T: 0151 256 0880 – F: 0151 256 0925 www.belvoir.co.uk/liverpoolwestderby                                                                     

                         

    cid:image005.jpg@01D3A4D4.D77AFD20

    We are proud to announce that we are the winners of North West Office of the Year, Customer Review Office of the Year and Social Media Office of the Year at the recent Belvoir Awards Ceremony. The ceremony took place in Oxford on Friday 17th March 2017 and the award was presented to us by Gyles Brandreth. We also recently won Gold Award for Letting Agency in the North West (as voted for by Tenants) 2016 on Friday 15th April 2016 at the prestigious ESTAS awards in London. We would like to thank all landlords and tenants who have voted for us to win these award three years consecutively.

    Belvoir Liverpool West Derby and Belvoir Liverpool Central is a Franchise owned and operated under license by ADAB Ltd trading as Belvoir Liverpool West Derby and Belvoir Liverpool Central registered in England, Registration Number: 5036655. Registered Office: 54 Mill Lane, West Derby, Liverpool, L12 7JB. ADAB Ltd is a Franchisee of Belvoir Property Management (UK) Ltd and not a subsidiary or sister company ADAB Ltd trading as Belvoir Liverpool West Derby and Belvoir Liverpool Central is an Appointed Representative of Belvoir Property Management (UK) Ltd who are authorised and regulated by The Financial Conduct Authority (FCA). Reference Number 309103

    This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Belvoir Liverpool West Derby and Belvoir Liverpool Central. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.

  • Jeg sendte en e-post til Leieboerforeningen med flere

    Erik Ribsskog
    Update/Fwd: 41D Osborne RD
    Erik Ribsskog 17. mars 2018 kl. 07:11
    Til: Runcorn Office , Info , LbF Leieboerforeningen
    Kopi: Benefits Service , “emb.london”

    ———- Forwarded message ———-
    From: Alyx McKenna
    Date: 2018-03-15 17:39 GMT+01:00
    Subject: 41D Osborne RD
    To: “eribsskog@gmail.com”

    Hi,

    To confirm your inspection will take place tomorrow, if you are not in we will gain access using our spare keys, as per letter.

    Thanks

    Alyx McKenna

    BELVOIR! Liverpool West Derby

    54 Mill Lane, West Derby, Liverpool, L12 7JB

    T: 0151 256 0880 F: 0151 256 0925

    E: westderby@belvoir.co.uk W: www.belvoir.co.uk

    Click the photo to see the blog!!   Check out this week’s article!!

    cid:image001.png@01D37B06.EF2CD7B0      cid:image001.jpg@01D3857D.47BB74B0   cid:image003.jpg@01D37B06.EF2CD7B0            cid:image004.jpg@01D37B06.EF2CD7B0

    We are proud to announce that we are the winners of North West Office of the Year, Customer Review Office of the Year and Social Media Office of the Year at the recent Belvoir Awards Ceremony. The ceremony took place in Oxford on Friday 17th March 2017 and the award was presented to us by Gyles Brandreth. We also recently won Gold Award for Letting Agency in the North West (as voted for by Tenants) 2016 on Friday 15th April 2016 at the prestigious ESTAS awards in London. We would like to thank all landlords and tenants who have voted for us to win these award three years consecutively.

    Belvoir Liverpool West Derby and Belvoir Liverpool Central is a Franchise owned and operated under license by ADAB Ltd trading as Belvoir Liverpool West Derby and Belvoir Liverpool Central registered in England, Registration Number: 5036655. Registered Office: 54 Mill Lane, West Derby, Liverpool, L12 7JB. ADAB Ltd is a Franchisee of Belvoir Property Management (UK) Ltd and not a subsidiary or sister company ADAB Ltd trading as Belvoir Liverpool West Derby and Belvoir Liverpool Central is an Appointed Representative of Belvoir Property Management (UK) Ltd who are authorised and regulated by The Financial Conduct Authority (FCA). Reference Number 309103

    This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Belvoir Liverpool West Derby and Belvoir Liverpool Central. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.

  • Jeg sendte en e-post til Leieboerforeningen med flere

    Erik Ribsskog
    New update/Fwd: Update/Fwd: Osborne Rd
    Erik Ribsskog 24. februar 2018 kl. 18:01
    Til: Runcorn Office , Info , LbF Leieboerforeningen
    Kopi: Benefits Service , “emb.london”

    ———- Forwarded message ———-
    From: Alyx McKenna
    Date: 2018-02-24 11:25 GMT+01:00
    Subject: RE: Update/Fwd: Osborne Rd
    To: Erik Ribsskog , Runcorn Office , Info , LbF Leieboerforeningen
    Cc: Benefits Service , “emb.london”


    Hi Erik,


    No one from any of the emails copied in has contacted me.


    You have confirmed you have left the property and moved back to Norway. If this is the case then the sooner the keys are handed back the sooner we can carry out final inspection and arrange deposit release.


    Your rent will become due again on 5th March, if the keys are not handed in by this date then you will be liable for rent.


    If you have caused damage to the toilet then you will be liable for this.

    The only furniture that is to be left at the property is the furniture that was there before you moved in. Anything else will be disposed off and you will be charged for.


    Thanks

    Alyx McKenna

    BELVOIR! Liverpool West Derby

    54 Mill Lane, West Derby, Liverpool, L12 7JB

    T: 0151 256 0880 F: 0151 256 0925

    E: westderby@belvoir.co.uk W: www.belvoir.co.uk


    Click the photo to see the blog!!   Check out this week’s article!!

    cid:image001.png@01D37B06.EF2CD7B0      cid:image001.jpg@01D3857D.47BB74B0   cid:image003.jpg@01D37B06.EF2CD7B0            cid:image004.jpg@01D37B06.EF2CD7B0


    We are proud to announce that we are the winners of North West Office of the Year, Customer Review Office of the Year and Social Media Office of the Year at the recent Belvoir Awards Ceremony. The ceremony took place in Oxford on Friday 17th March 2017 and the award was presented to us by Gyles Brandreth. We also recently won Gold Award for Letting Agency in the North West (as voted for by Tenants) 2016 on Friday 15th April 2016 at the prestigious ESTAS awards in London. We would like to thank all landlords and tenants who have voted for us to win these award three years consecutively. 

    Belvoir Liverpool West Derby and Belvoir Liverpool Central is a Franchise owned and operated under license by ADAB Ltd trading as Belvoir Liverpool West Derby and Belvoir Liverpool Central registered in England, Registration Number: 5036655. Registered Office: 54 Mill Lane, West Derby, Liverpool, L12 7JB. ADAB Ltd is a Franchisee of Belvoir Property Management (UK) Ltd and not a subsidiary or sister company ADAB Ltd trading as Belvoir Liverpool West Derby and Belvoir Liverpool Central is an Appointed Representative of Belvoir Property Management (UK) Ltd who are authorised and regulated by The Financial Conduct Authority (FCA). Reference Number 309103

    This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Belvoir Liverpool West Derby and Belvoir Liverpool Central. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.



    From: Erik Ribsskog [mailto:eribsskog@gmail.com] 
    Sent: 23 February 2018 17:48
    To: Runcorn Office ; Info ; LbF Leieboerforeningen
    Cc: Alyx McKenna ; Benefits Service ; emb.london
    Subject: Update/Fwd: Osborne Rd


    Hi,

    these now want the keys.

    But I’ve told them that I deal with this through you now.

    I haven’t gotten the deposit back, (£350 I think).

    But it was also a problem with the toilet there.

    I put the dust from the robotic-vacum-cleaner in the toilet, (no vacum-cleaner-bags to throw in the garbage).

    And due to that I think the toilet stopped working.

    And I tried to fix it, and something inside the toilet got distroyed.

    So I just used a bucket to flush the toilet with, after that.

    (Because the Landlord freaked me out with their inspections, etc.).

    So I guess that has to be fixed from the deposit.

    On the other hand they get the flat back early, (I’ve paid the rent untill sometime next month).

    And also I’ve left behind a lot of furniture, (and TV).

    So they can probably rent it as furnitured now.

    And also a washing machine I’ve bought for the flat.

    And a freezer.

    And two micro-waves.

    And also a robotic vacum-cleaner.

    And a bed, and quite expensive chair.

    And so on.

    And a steam-mop, that I used on the floor, (that was very tacky I’d say, before I used the steam-mop).

    Regards,

    Erik Ribsskog


    ———- Forwarded message ———-
    From: Alyx McKenna
    Date: 2018-02-23 10:38 GMT+01:00
    Subject: Osborne Rd
    To: “eribsskog@gmail.com”


    Hi Erik,


    Further to our previous emails, can you confirm when you will be handing the keys back?


    Thanks

    Alyx McKenna

    BELVOIR! Liverpool West Derby

    54 Mill Lane, West Derby, Liverpool, L12 7JB

    T: 0151 256 0880 F: 0151 256 0925

    E: westderby@belvoir.co.uk W: www.belvoir.co.uk


    Click the photo to see the blog!!   Check out this week’s article!!

    cid:image001.png@01D37B06.EF2CD7B0      cid:image001.jpg@01D3857D.47BB74B0   cid:image003.jpg@01D37B06.EF2CD7B0            cid:image004.jpg@01D37B06.EF2CD7B0


    We are proud to announce that we are the winners of North West Office of the Year, Customer Review Office of the Year and Social Media Office of the Year at the recent Belvoir Awards Ceremony. The ceremony took place in Oxford on Friday 17th March 2017 and the award was presented to us by Gyles Brandreth. We also recently won Gold Award for Letting Agency in the North West (as voted for by Tenants) 2016 on Friday 15th April 2016 at the prestigious ESTAS awards in London. We would like to thank all landlords and tenants who have voted for us to win these award three years consecutively. 

    Belvoir Liverpool West Derby and Belvoir Liverpool Central is a Franchise owned and operated under license by ADAB Ltd trading as Belvoir Liverpool West Derby and Belvoir Liverpool Central registered in England, Registration Number: 5036655. Registered Office: 54 Mill Lane, West Derby, Liverpool, L12 7JB. ADAB Ltd is a Franchisee of Belvoir Property Management (UK) Ltd and not a subsidiary or sister company ADAB Ltd trading as Belvoir Liverpool West Derby and Belvoir Liverpool Central is an Appointed Representative of Belvoir Property Management (UK) Ltd who are authorised and regulated by The Financial Conduct Authority (FCA). Reference Number 309103

    This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Belvoir Liverpool West Derby and Belvoir Liverpool Central. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.

  • Jeg sendte en e-post til Leieboerforeningen etc.

    Erik Ribsskog
    Update/Fwd: Letter from Belvoir Sales & Lettings Liverpool West Derby
    Erik Ribsskog 13. februar 2018 kl. 15:03
    Til: Runcorn Office , Info , LbF Leieboerforeningen
    Kopi: Alyx McKenna , Benefits Service , “emb.london”
    Hi,

    other problems with this flat, was that ‘everything’ fell down on the bath-room.

    They had just used like double-sided-tape to put up the towel-ring, etc.

    And also some shelves fell down, (due to that they weren’t properly put up, I’d say, because when people use the shower, then it gets humid, and then stuff fell down there, so previous occupants probably didn’t shower very much, it seems).

    Also the gas-heathers didn’t work.

    Only the gas-stove, but one couldn’t really use the owen, because the lowest burner didn’t burn clean, I’d say, (even if I’m from Norway were we almost only use electricity for owens/stoves and not gas)).

    I also wonder if it was asbest in the walls there, because one could hear any sound like from the neighbours downstairs and upstairs.

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Alyx McKenna
    Date: 2018-02-13 11:58 GMT+01:00
    Subject: Letter from Belvoir Sales & Lettings Liverpool West Derby
    To: “eribsskog@gmail.com”

    Dear Erik Ribsskog

    Re: Visit on behalf of your landlord

    Further to the terms of your tenancy agreement we write to respectfully request that we may be allowed to visit your home on the FRIDAY 16TH FEBRUARY 2018 BETWEEN 10-4  for the purpose of carrying out a visit on behalf of your landlord.

    You do not need to attend but it would be advisable if you have any issues or repairs to report to us. If you are not home, then we will carry out the inspection using the keys that we hold in the office.

    It is in your best interest to contact the office immediately if you need to arrange a new date and/or time for us to visit the property, otherwise the inspection will be carried out on the day stated above with the keys we hold.

    For any inspections that we are unable to gain access on the date stated in this letter, a fee of £29.17 plus VAT will be charged. This totals £35 and will be deducted from your deposit when you vacate the property.

    The Inspection is carried out using an app on a phone. A photo report, similar to the inventory you received prior to moving into the property is produced and sent directly to your landlord. This report is only seen by the office and your landlord and will not be used for anything else.

    If for any reason you are unable to open the attached file, please click on the link below for assistance.

    http://www.supportguide.co.uk

    Thanks

    Alyx McKenna

    BELVOIR! Liverpool West Derby

    54 Mill Lane, West Derby, Liverpool, L12 7JB

    T: 0151 256 0880 F: 0151 256 0925

    E: westderby@belvoir.co.uk W: www.belvoir.co.uk

    Click the photo to see the blog!!   Check out this week’s article!!

    cid:image001.png@01D37B06.EF2CD7B0      cid:image001.jpg@01D3857D.47BB74B0   cid:image003.jpg@01D37B06.EF2CD7B0            cid:image004.jpg@01D37B06.EF2CD7B0

    We are proud to announce that we are the winners of North West Office of the Year, Customer Review Office of the Year and Social Media Office of the Year at the recent Belvoir Awards Ceremony. The ceremony took place in Oxford on Friday 17th March 2017 and the award was presented to us by Gyles Brandreth. We also recently won Gold Award for Letting Agency in the North West (as voted for by Tenants) 2016 on Friday 15th April 2016 at the prestigious ESTAS awards in London. We would like to thank all landlords and tenants who have voted for us to win these award three years consecutively.

    Belvoir Liverpool West Derby and Belvoir Liverpool Central is a Franchise owned and operated under license by ADAB Ltd trading as Belvoir Liverpool West Derby and Belvoir Liverpool Central registered in England, Registration Number: 5036655. Registered Office: 54 Mill Lane, West Derby, Liverpool, L12 7JB. ADAB Ltd is a Franchisee of Belvoir Property Management (UK) Ltd and not a subsidiary or sister company ADAB Ltd trading as Belvoir Liverpool West Derby and Belvoir Liverpool Central is an Appointed Representative of Belvoir Property Management (UK) Ltd who are authorised and regulated by The Financial Conduct Authority (FCA). Reference Number 309103

    This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Belvoir Liverpool West Derby and Belvoir Liverpool Central. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.

    Letter_20180213_10571847.PDF
    231K

  • Jeg sendte en ny e-post til Tpas


    Gmail – Problems with LHT/Fwd: Security Issues

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Problems with LHT/Fwd: Security Issues


    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Jan 31, 2013 at 5:32 PM

    To:
    Info <Info@tpas.org.uk>

    Cc:
    Lars Aasen <lbf@lbf.no>

    Bcc:
    LHT Customer Service <csc@lht.co.uk>

    Hi,

    thank you for the e-mail!

    I’ve also sent to Leieboerforeningen about this, so perhaps they’ll reply.


    And I’ve also posted about this on my blog, so perhaps the Managing Director reads about this there later.


    We’ll see.

    Thanks again for the e-mail!

    Best regards,


    Erik Ribsskog

    On Thu, Jan 31, 2013 at 12:27 PM, Info <Info@tpas.org.uk> wrote:

    Dear Erik,

    Thank you for your enquiry. As I have stated in a previous

    email, I am continually monitoring the emails that you copy TPAS into and we
    will continue to do so for as long as you copy us in. Unfortunately TPAS, which
    stands for Tenant Participation Advisory Service, is not an organisation that
    handles tenants’ complaints, we specialise in issues concerning resident involvement,
    providing support and training to members wanting to improve this aspect of the
    business.

    Yours,

    Andrew Rynham

    Research Officer

    0161 868 3531 (direct line)

    | Website

    TPAS promotes excellence in resident

    involvement & empowerment through training, advice & accreditation,
    representing 1900 tenant groups and 250 landlords.

    P Before

    printing, please think about the environment

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 29 January 2013 03:07
    To: Info
    Cc: Lars Aasen; Harry Erwin; l.kennedy@easylaw.co.uk; hv-02.kontakt
    Subject: Problems with LHT/Fwd: Security Issues

    Hi,

    I’ve sent a complaint about the Neighbourhood Team Leader,

    to the Managing Director, at LHT.

    And then I get a response, to this complaint, from the

    person I’m complaining about.

    Then it’s something wrong at LHT, I think.

    The e-mails are being sent to the wrong people there.

    So perhaps this is a case for Tpas and/or Leieboerforeningen?

    Best regards,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: LHT Customer Service <csc@lht.co.uk>
    Date: Mon, Jan 28, 2013 at 5:05 PM
    Subject: Security Issues
    To: “eribsskog@gmail.com“
    <eribsskog@gmail.com>

    Dear Mr Ribsskog,

    I write in response to your recent

    email dated 27 January 2013.

    I’m sorry if you feel that my

    previous letter was impolite, it was not intended to be. Our concern is simply
    to prevent inappropriate emails being sent to our employees. We have not made
    any reference to your account having been hacked. What we have said is that you
    have previously made us aware of security issues around your account. Since we
    are continuing to receive inappropriate emails from your account, which you now
    inform us were not sent by you, then I would suggest that there are indeed
    security issues of some sort relating to your email account. We received a
    further inappropriate email from your account shortly after your last email on
    27 January. We would again welcome the opportunity to discuss these issues with
    you, but we are respectful of your wish not to attend a meeting with us.

    The most recent email was more direct

    in content, and constitutes nuisance behaviour directed at our employees
    (whether this was perpetrated by yourself or by people who are targeting you).
    Therefore we will be contacting the police to discuss the situation to see if
    there is anything we can do to resolve this. You have informed us that the
    emails are not sent by you and that you have informed the police of this in the
    past, so hopefully we will have more luck in raising these issues with them. I
    do not want to block your email address at this point as it is your preferred
    method of communicating with us, but if we can’t resolve the nuisance
    emails then we need to consider the best ways to prevent this.

    You have mentioned in your email that

    this situation is causing you distress. Please be assured that it is not our
    intention to cause any upset. However, I hope that you understand that we are
    required to follow up on suspect correspondence primarily out of a duty of care
    to our employees, but also to see if we can provide support to yourself if you
    are being targeted.

    I would like to share with you the

    content of the correspondence we received from your account, as I feel that you
    should be aware of the sort of thing that is being sent in your name. However,
    I do not want to do this without some assurances that you will not post these
    on your blog, as I do not want the officers named in the correspondence to
    become potential targets for the internet ‘trolls’ which appear to
    be targeting you.

    I would also confirm that the letters

    you have received were in fact sent by Royal Mail, but we do not generally use
    stamps due to the number of letters we send out. We have what is known as a
    franking machine which keeps a record of the letters we send out and prints a
    code on the envelope so that Royal Mail can charge us accordingly, so please do
    not be alarmed by this.

    Thanks

    Allan Eveleigh

    Neighbourhood Team Leader

    Liverpool Housing Trust

    211 Walton Road

    Liverpool

    L4 4AJ

    Tel: 01928796000

    Email: csc@lht.co.uk

    Liverpool Housing Trust is part of

    Symphony Housing Group

    **********************************************************************
    This email and any files transmitted with it are confidential and
    intended solely for the use of the individual or entity to whom they
    are addressed. If you have received this email in error please notify
    the system manager.
    Scanned by the Clearswift SECURE Email Gateway.
    www.clearswift.com
    **********************************************************************



    TP Workers Conference: 18th-19th March 2013. The biggest event to learn about the value of tenant empowerment. www.tpas.org.uk/TP_Workers_Conference

  • Jeg sendte en e-post til Tpas


    Gmail – Problems with LHT/Fwd: Security Issues

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Problems with LHT/Fwd: Security Issues


    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Jan 29, 2013 at 3:07 AM

    To:
    Info <info@tpas.org.uk>

    Cc:
    Lars Aasen <lbf@lbf.no>, Harry Erwin <harry.erwin@sunderland.ac.uk>, l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>

    Bcc:
    LHT Customer Service <csc@lht.co.uk>

    Hi,

    I’ve sent a complaint about the Neighbourhood Team Leader, to the Managing Director, at LHT.
    And then I get a response, to this complaint, from the person I’m complaining about.


    Then it’s something wrong at LHT, I think.
    The e-mails are being sent to the wrong people there.

    So perhaps this is a case for Tpas and/or Leieboerforeningen?

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: LHT Customer Service <csc@lht.co.uk>

    Date: Mon, Jan 28, 2013 at 5:05 PM
    Subject: Security Issues
    To: “eribsskog@gmail.com” <eribsskog@gmail.com>

    Dear Mr Ribsskog,

    I write in response to your recent email dated 27 January 2013.

    I’m sorry if you feel that my previous letter was impolite, it was not intended to be. Our concern is simply to prevent inappropriate emails being sent to our employees.

    We have not made any reference to your account having been hacked. What we have said is that you have previously made us aware of security issues around your account. Since we are continuing to receive inappropriate emails from your account, which you now
    inform us were not sent by you, then I would suggest that there are indeed security issues of some sort relating to your email account. We received a further inappropriate email from your account shortly after your last email on 27 January. We would again
    welcome the opportunity to discuss these issues with you, but we are respectful of your wish not to attend a meeting with us.

    The most recent email was more direct in content, and constitutes nuisance behaviour directed at our employees (whether this was perpetrated by yourself or by people

    who are targeting you). Therefore we will be contacting the police to discuss the situation to see if there is anything we can do to resolve this. You have informed us that the emails are not sent by you and that you have informed the police of this in the
    past, so hopefully we will have more luck in raising these issues with them. I do not want to block your email address at this point as it is your preferred method of communicating with us, but if we can’t resolve the nuisance emails then we need to consider
    the best ways to prevent this.

    You have mentioned in your email that this situation is causing you distress. Please be assured that it is not our intention to cause any upset. However, I hope

    that you understand that we are required to follow up on suspect correspondence primarily out of a duty of care to our employees, but also to see if we can provide support to yourself if you are being targeted.

    I would like to share with you the content of the correspondence we received from your account, as I feel that you should be aware of the sort of thing that is

    being sent in your name. However, I do not want to do this without some assurances that you will not post these on your blog, as I do not want the officers named in the correspondence to become potential targets for the internet ‘trolls’ which appear to be
    targeting you.  

    I would also confirm that the letters you have received were in fact sent by Royal Mail, but we do not generally use stamps due to the number of letters we send

    out. We have what is known as a franking machine which keeps a record of the letters we send out and prints a code on the envelope so that Royal Mail can charge us accordingly, so please do not be alarmed by this.

    Thanks

    Allan Eveleigh

    Neighbourhood Team Leader

    Liverpool Housing Trust

    211 Walton Road

    Liverpool

    L4 4AJ

    Tel:

    01928796000

    Web:

    www.lht.co.uk

    Liverpool Housing Trust is part of Symphony Housing Group

    **********************************************************************
    This email and any files transmitted with it are confidential and
    intended solely for the use of the individual or entity to whom they
    are addressed. If you have received this email in error please notify
    the system manager.
    Scanned by the Clearswift SECURE Email Gateway.
    www.clearswift.com
    **********************************************************************

  • Jeg sendte enda en e-post til Tpas


    Gmail – Regarding Tpas/Fwd: Søsterorganisasjon i England?/Fwd: Update/Fwd: Email confirmation of receipt –

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Regarding Tpas/Fwd: Søsterorganisasjon i England?/Fwd: Update/Fwd: Email confirmation of receipt –


    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Jan 14, 2013 at 3:24 PM

    To:
    Info <info@tpas.org.uk>

    Cc:
    LbF Leieboerforeningen <lbf@lbf.no>

    Bcc:
    Richard Hewgill <rhewgill@tiscali.co.uk>

    Hi,

    I sent you an e-mail on 1/6, of last year.
    And a reminder on 28/6, of last year.

    I can’t see that I’ve recieved replies to these e-mails.

    And after that I’ve sent you 17 updates, it says on my e-mail programme.

    But I can’t see that I’ve recieved a single e-mail or letter from you, before today.

    So it’s like I wrote your board member, I think, that even monkeys can reply faster.


    (Just to joke a bit).


    I’ve really been looking for the sister-organisation of ‘Leieboerforeningen’, (the Norwegian Tenants-organisation), for a lot of years, here in the UK.

    I haven’t been able to find this organisation.


    And I’m disapointed with that Tpas uses 7-8 months to tell me they aren’t like Leieboerforeningen.
    (What’s the reason for this delay, I was wondering a bit here).
    And I’m disapointed with that Tpas can’t give me advice in the same way as Leieboerforeningen could have done, if I lived in Norway.

    Who is the sister-organisation of Leieboerforeningen, (here in the UK), I was wondering.


    If there isn’t one, what is the reason for this, (if you know).

    Sorry if I’m asking a lot of questions.

    Thanks for finally recieving a reply!

    Regards,


    Erik Ribsskog

    On Mon, Jan 14, 2013 at 10:36 AM, Info <info@tpas.org.uk> wrote:


    Hi Erik,

    We have been receiving your emails and I’ve

    been reading them. I haven’t replied because I thought we were just
    copied in to the conversation. TPAS stands for Tenant Participation Advisory
    Service, we specialise in resident involvement and don’t often get
    involved in complaints against landlords, having said that I was monitoring the
    email conversation just in case.

    I hope this is satisfactory.

    Kind regards,

    Andrew Rynham

    Research Officer

    0161 868 3531 (direct

    line)

    | Facebook | Website

    TPAS

    promotes excellence in resident involvement & empowerment through training,
    advice & accreditation, representing 1900 tenant groups and 250 landlords.

    P

    Before printing, pleasethink about the environment

    From:

    Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 14 January 2013 08:25
    To: Richard Hewgill
    Cc: la@lbf.no
    Subject: Regarding Tpas/Fwd:
    Søsterorganisasjon i England?/Fwd:
    Update/Fwd: Email confirmation of receipt –

    Hi,

    I’ve sent a number of e-mails to Tpas lately, but I haven’t recieved

    any reply.

    I got this e-mail address from the Norwegian Tenants-association.

    I was just wondering if anyone are reading the e-mails I’m sending

    to info@tpas.org.uk.

    Thanks in advance for any reply!

    Best regards,


    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Jan 14, 2013 at 8:10 AM
    Subject: Re: Søsterorganisasjon i England?/Fwd: Update/Fwd: Email
    confirmation of receipt –
    To: Lars Aasen <la@lbf.no>
    Cc: City Self-Storage Colosseum <colosseum@cityselfstorage.com>

    rhewgill@tiscali.co.uk



    TP Workers Conference: 18th-19th March 2013. The biggest event to learn about the value of tenant empowerment. www.tpas.org.uk/TP_Workers_Conference

  • Jeg sendte en ny e-post til Tpas


    Gmail – Regarding Tpas/Fwd: Søsterorganisasjon i England?/Fwd: Update/Fwd: Email confirmation of receipt –

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Regarding Tpas/Fwd: Søsterorganisasjon i England?/Fwd: Update/Fwd: Email confirmation of receipt –


    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Jan 14, 2013 at 3:07 PM

    To:
    Richard Hewgill <rhewgill@tiscali.co.uk>

    Cc:
    LbF Leieboerforeningen <lbf@lbf.no>

    Hi,

    ok, Leieboerforeningen, (the Norwegian Tenants assosiation), wrote that the tenants assosiations in the UK ‘sliter’, which means ‘struggeling’.
    So I thought perhaps noone read my e-mails.

    I sent the first e-mails to Tpas, in June, last year.

    I would have understood it if it took some days or weeks, to get a reply.
    But I think 7-8 months, is a bit long time.

    Then it’s getting ridiculous, I think.

    Even monkeys can write e-mails in shorter time than that I think.


    (Just to joke a bit).
    I’ve already gotten an answer from Tpas, (after you sent an e-mail to them, earlier today), so I’m going to send an e-mail to them aswell.

    I’m really looking for an organisation like Leieboerforeningen, in Norway, (Norwegian Tenant’s-organisation).
    Tpas wrote that they aren’t like Leieboerforeningen.


    I’m a bit disapointed that Tpas use this long time to tell me this.

    And I’m also disapointed with that Tpas can’t give me advice in the same way as Leieboerforeningen could have had, if I lived in Norway.

    But I’m going to write to Tpas about this as well!

    Thank you very much for you reply, and sorry about that I wrote to the wrong e-mail address.

    Best regards,

    Erik Ribsskog

    On Mon, Jan 14, 2013 at 9:24 AM, Richard Hewgill <rhewgill@tiscali.co.uk> wrote:

    Dear Erik

    This is my personal e-mail address and as I do not work directly for TPAS,

    I am a Board Member, I am copying you question to one of the senior members of
    the TPAS staff.

    I would have assumed that e-mails sent to the address you have used would

    be replied to but it may be that responses have been delayed due to an unusual
    level of work generated by work we are currently setting up with a government
    department.

    Best wishes.

    Richard

    Sent: Monday, January 14, 2013 8:24 AM

    Cc: la@lbf.no

    Subject: Regarding Tpas/Fwd: Søsterorganisasjon i England?/Fwd:

    Update/Fwd: Email confirmation of receipt –

    Hi,

    I’ve sent a number of e-mails to Tpas lately, but I haven’t recieved any

    reply.

    I got this e-mail address from the Norwegian Tenants-association.

    I was just wondering if anyone are reading the e-mails I’m sending to info@tpas.org.uk.

    Thanks in advance for any reply!

    Best regards,


    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date:
    Mon, Jan 14, 2013 at 8:10 AM
    Subject: Re: Søsterorganisasjon i England?/Fwd:
    Update/Fwd: Email confirmation of receipt –
    To: Lars Aasen <la@lbf.no>
    Cc: City Self-Storage Colosseum
    <colosseum@cityselfstorage.com>

    rhewgill@tiscali.co.uk

  • Jeg sendte en ny e-post til Tpas


    Gmail – Regarding Tpas/Fwd: Søsterorganisasjon i England?/Fwd: Update/Fwd: Email confirmation of receipt –

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Regarding Tpas/Fwd: Søsterorganisasjon i England?/Fwd: Update/Fwd: Email confirmation of receipt –


    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Jan 14, 2013 at 8:24 AM

    To:
    rhewgill@tiscali.co.uk

    Cc:
    la@lbf.no

    Bcc:
    info@tpas.org.uk

    Hi,

    I’ve sent a number of e-mails to Tpas lately, but I haven’t recieved any reply.
    I got this e-mail address from the Norwegian Tenants-association.

    I was just wondering if anyone are reading the e-mails I’m sending to info@tpas.org.uk.

    Thanks in advance for any reply!

    Best regards,


    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Jan 14, 2013 at 8:10 AM
    Subject: Re: Søsterorganisasjon i England?/Fwd: Update/Fwd: Email confirmation of receipt –
    To: Lars Aasen <la@lbf.no>
    Cc: City Self-Storage Colosseum <colosseum@cityselfstorage.com>

    rhewgill@tiscali.co.uk

  • Jeg sendte en e-post til Leieboerforeningen


    Gmail – Søsterorganisasjon i England?/Fwd: Update/Fwd: Email confirmation of receipt –

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Søsterorganisasjon i England?/Fwd: Update/Fwd: Email confirmation of receipt –


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Jan 11, 2013 at 10:56 PM

    To:
    lbf@lbf.no

    Hei,

    har dere en søsterorganisasjon i England?

    Jeg sender til en organisasjon som heter Tpas, men de svarer ikke.

    På forhånd takk for eventuell hjelp!

    Mvh.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Fri, Jan 11, 2013 at 9:59 PM
    Subject: Update/Fwd: Email confirmation of receipt –
    To: csc@lht.co.uk
    Cc: info@tpas.org.uk

    Hi,

    yesterday I also got a second letter from LHT, I noticed now.
    (At first I only saw your ‘Repairs Service’-folder, in that envelope.
    But I saw your letter now since I was going to put the folder away with the other Landlord-files).
    This second letter was a bit vague, I think, after I’ve read it now.

    It only says ‘the matter’, and isn’t specific when it comes to which complaint-issue you mean.
    It also doesn’t say the date of my complaint/correspondence.

    This is a bit strange to me who has gone to business-school.
    It’s almost like something a bit degenerated, I think.

    (Even if I almost didn’t dare to write that.

    Because I didn’t want to be inpolite).

    I’m very sorry if I’m to frank with my feed-back.
    But this is frusterating I think, that this mentioned letter is this vague.

    Sorry again that I thought I had to write the word ‘degenerated’!

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Fri, Jan 11, 2013 at 1:20 PM
    Subject: Re: Email confirmation of receipt –
    To: LHT Customer Service <csc@lht.co.uk>
    Cc: Liverpool Direct <liverpool.direct@liverpool.gov.uk>

    Hi,

    that’s brilliant.

    There was an electrician here on the door now, regarding the lamp in the court.

    I showed him which lamp it was, and he was going to take a picture of it, and get it fixed.
    I explained it wasn’t to do with this flat really, but with LHT.
    By the way, like you know, Keith Court is in Keith Avenue, and Keith Avenue sort of becomes Frodsham Street, when it crosses City Road.

    And in Frodsham St. someone have started trowing garbage-bins on the pavement, it seems.

    I guess this is to do with the Council, (or something), so I send a copy e-mail to them.
    Or else the whole area is going to start to turn into a slum, I think, if people just throw the garbage everywhere.

    My grandfather was a councelor, in the municipality of Hadsel, in Northern Norway, in the 60’s and 70’s, and he was on the radio, in Norway, when he quit in that job, and he didn’t like it that people threw garbage everywhere, on the mountain there, I heard when I got the radio-programme in the post, from Norway.
    So I think I should complain about this a bit.
    Also, I think it’s strange the electrician contacts me, (on my door), about the repair, in the comunal court/LHT-area.

    He should speak with LHT about repairs in that area, I think.

    That was a bit strange, I think now.

    I used to be a Shop Manager in Norway.

    And if one of the shops customers complained about something, I wouldn’t have sent a repair-guy on their door to ask whay they meant.
    I would have talked to the repair-guy myself.
    So this I thought was a bit strange.

    People doesn’t want to report problems then if they have to be like LHT-staff.

    How could you know I wasn’t out?

    Hm.

    Anyway I send the pictures from Frodsham Street.

    And I hope the Council don’t have to send people on my door to sort that problem.

    Best regards,

    Erik Ribsskog
    On Fri, Jan 11, 2013 at 12:01 PM, LHT Customer Service <csc@lht.co.uk> wrote:

    Good Morning Mr Ribsskog,

    Thank you for your email and I am delighted to hear that the gate with key access is working well for you.

    It is important that the area is maintained to a high standard and therefore we will go ahead with the jobs we have scheduled as a result of your earlier email.

    I will record on your account that there are no outstanding issues that we have yet to deal with for you. Thank you for your confirmation.

    Best Regards,

    Donna Sanders

    Assistant Co-ordinator

    Customer Service Centre

    Liverpool Housing Trust

    Priory House

    Runcorn

    WA7 2FS

    Tel No: 01928 796000

    Email:

    csc@lht.co.uk

    Web:

    www.lht.co.uk

    LHT is part of Symphony Housing Group

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