Stikkord: United Utilities

Hi,

I’m refering to your letter, from 21/8, which I received earlier this
week, (and which I attach a scanned copy of).

This case is now CC Water.

And I’m going to inform you more, about this, when I hear back from then.

Then I’m going to contact you again, regarding the payment-plan.

So you’ll just have to wait, untill I hear more, from CC Water.

I hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Aug 19, 2014 at 2:15 AM
Subject: Update/Fwd: Stakeholder Manager Mrs. G. Anderson/Fwd: Your
letter from Collections Manager Daniel Barr, from 16/7
To: northwest@ccwater.org.uk
Cc: Gemma Thomas <Gemma.Thomas@ofwat.gsi.gov.uk>, Q&A
<contactus@stepchange.org>, United Utilities
<Customer.service@uuplc.co.uk>, mailbox@ofwat.gsi.gov.uk

Hi,

I got a new letter, from United Utilities, a few days ago.

So I send you an update, about my complaint, against them.

(I’ve scanned and attached their letter).

I can try to summarise a bit, about the problems.

Back in 2011, I agreed a payment-plan, with United Utilties.

(After contacting CCCS, (now Stepchange), a couple of years before
that again, about advice, about my budget, etc).

The agreement was that I would pay United Utilities a tokey-payment,
of £1, untill I got a new job.

And I still haven’t gotten a new job.

But United Utilities now wants to break this agreement, and they want
me to pay more than the monthly token-payment, even if I haven’t
gotten a new job, yet.

I think that United Utilities then break our payment-agreement, (from
2011), so I’m trying to complain, to the Government, (CC Water), about
this.

I hope this is alright!

Pleas just ask me if you have any questions.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Aug 7, 2014 at 4:57 PM
Subject: Re: Stakeholder Manager Mrs. G. Anderson/Fwd: Your letter
from Collections Manager Daniel Barr, from 16/7
To: Gemma Thomas <Gemma.Thomas@ofwat.gsi.gov.uk>
Cc: northwest@ccwater.org.uk

Hi,

thank you for your e-mail!

I send a copy, of this e-mail, to CC Water, then.

So that they can have a look at this case.

Thanks again for the e-mail and contact-information!

Best regards,

Erik Ribsskog

On Thu, Aug 7, 2014 at 4:37 PM, Gemma Thomas
<Gemma.Thomas@ofwat.gsi.gov.uk> wrote:
> Dear Mr Ribsskog
>
> Thank you for copying us into your email to United Utilities.  I do appreciate your concern here.
>
> I have noted the concerns you raise about United Utilities. We
monitor the overall performance of water companies – including how many
complaints they are getting, whether they are resolving them first time,
and how satisfied customers are with how their company has dealt with
their complaint. Where we find companies are lagging behind, we will
take action.
>
> In terms of your specific issue with the company, we expect
companies to investigate consumer queries and resolve them as swiftly as
possible to the customer’s satisfaction.
>
> Where a company has failed to do this, I would advise you to
contact the Consumer Council for Water (CCWater).  CCWater is the
statutory consumer body for the water industry.  They can help consumers
through their company’s complaints procedure or formally investigate
when matters remain unresolved after the company has had a reasonable
chance to deal with them.
>
> I have provided below their details should you wish to contact them in the future.
>
> Suite 902, 9th Floor, Bridgewater House,
> Whitworth Street,
> Manchester, M1 6LT
> Telephone: 0161 236 6112,
> Fax: 0161 228 6117
> northwest@ccwater.org.uk
>
> If you require any further information or have any additional questions please do contact me.
>
> Yours sincerely
>
> Gemma Thomas
> Correspondence & Freedom of Information Officer
> Corporate Communications
> Ofwat
>
> Tel: 0121 644 7644
> Mobile : 0754 067 1545
>
> Ofwat.gov.uk
> Address: Centre City Tower, 7 Hill Street, Birmingham, B5 4UA
> Follow us on twitter: twitter.com/Ofwat
>
> Disclaimer:
> ‘Every reasonable effort is made to make the information and any
commentary on the law contained in this e-mail accurate and up to date,
but no responsibility for its accuracy and correctness, or for any
consequences of relying on it, is assumed by the sender or Ofwat. The
information and commentary does not, and is not intended to, amount to
legal advice to any person on a specific case or matter.  You are
strongly advised to obtain specific, personal advice from a lawyer or
other appropriate adviser about your case or matter and not to rely on
the information or comments in this e-mail.’
>
>
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 03 August 2014 02:43
> To: United Utilities
> Cc: mailbox; Q&A
> Subject: To: Stakeholder Manager Mrs. G. Anderson/Fwd: Your letter from Collections Manager Daniel Barr, from 16/7
>
> Hi,
>
> I’m refering to your letter from 31/7, which I received earlier this week, (and which I attach a scanned copy of).
>
> You write that I have ‘strong views’ to do, with this case.
>
> But this is really more that this case bores me.
>
> I’m from Norway, and we have a strong tradiotion there, that an agreement is an agreement, like we say.
>
> So we get bored if we have to repeat about this.
>
> (At least I do).
>
> Because the agreement was that I would pay United Utilties £1 a month, untill I got a new job.
>
> And it wasn’t specified, that this was only towards the arrears, like I think one of your earlier letter says.
>
> This was towards both the arrears and the new water-bills.
>
> This was an agreement, that was up and running, between United Utilities and myself, from 2011 to 2014.
>
> So that you just break this agreement, I think is very strange.
>
> I admit that I have had problems paying the £1 token-payment, some months, this year.
>
> But that’s because the jobcentre are messing with me.
>
> They owe me around £900 in missing jobseekers-allowance-payments, since January.
>
> And the relatively few payments, which I’ve gotten from the Jobcentre, this year, has often been delayed.
>
> So it has been a dificult year, for me.
>
> I have both in May and in July almost starved to death, (I think I
have to say), and I have had to go and look for coins, on the street,
here in Walton and the City Centre, to get enough money, for a packet of
spagetti, for 20 pence, at Tesco, to get me through, another day,
waiting for this unisivilised, (I think I have to call them), Jobcentre,
to send me the money they owe me.
>
> The Jobcentre are also framing me.
>
> They say I’ve sent one of their staff harassment-emails, which I haven’t sent at all.
>
> They have banned me from my five closest jobcentres, and are taking
me to court, (Liverpool & Knowsley Magistrates Court), in this,
murder of justice-case, (I think I have to call it).
>
> So this is like the Government are having some type of war against me.
>
> I don’t get my inheritance from Norway, (due in 2009), and I don’t get to sell my property in Norway.
>
> I don’t get my study-loan from Norway, I don’t get my pension, that I’ve paid there, when I lived there.
>
> I don’t get any of my rights, in Norway, I have to say.
>
> So who knows what’s going on.
>
> I send copies of this e-mail to Stepchange and Ofwat.
>
> So I hope they can get you to realize, that a water-company should be trustworthy.
>
> A water-company have a big responsibility, to provide water, that’s suitable for people, to drink.
>
> So water-companies should be trust-worthy, I think.
>
> I think it isn’t fine, with water-companies, that break agreements, like United Utilities have done here.
>
> Since water-companies, should be possible to trust, I think.
>
> So I hope Ofwat and Stephchange agrees with me on this.
>
> Regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Tue, Jul 22, 2014 at 3:45 AM
> Subject: Your letter from Collections Manager Daniel Barr, from 16/7
> To: United Utilities <Customer.service@uuplc.co.uk>
> Cc: Q&A <contactus@stepchange.org>
>
>
> Hi,
>
> I’m refering to your letter, from Collections Manager Daniel Barr, from 16/7, (which I attach a scanned copy of).
>
> We don’t have a payment-agreement for around £60 a month.
>
> It’s for £1 a month, untill I get a job.
>
> (This agreement we’ve had for several years now).
>
> You’ve just tried to change it, over my head, some months ago.
>
> So this I wanted to complain about.
>
> Erik Ribsskog
>
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>

Hi,

I’m refering to your letter from 31/7, which I received earlier this
week, (and which I attach a scanned copy of).

You write that I have ‘strong views’ to do, with this case.

But this is really more that this case bores me.

I’m from Norway, and we have a strong tradiotion there, that an
agreement is an agreement, like we say.

So we get bored if we have to repeat about this.

(At least I do).

Because the agreement was that I would pay United Utilties £1 a month,
untill I got a new job.

And it wasn’t specified, that this was only towards the arrears, like
I think one of your earlier letter says.

This was towards both the arrears and the new water-bills.

This was an agreement, that was up and running, between United
Utilities and myself, from 2011 to 2014.

So that you just break this agreement, I think is very strange.

I admit that I have had problems paying the £1 token-payment, some
months, this year.

But that’s because the jobcentre are messing with me.

They owe me around £900 in missing jobseekers-allowance-payments, since January.

And the relatively few payments, which I’ve gotten from the Jobcentre,
this year, has often been delayed.

So it has been a dificult year, for me.

I have both in May and in July almost starved to death, (I think I
have to say), and I have had to go and look for coins, on the street,
here in Walton and the City Centre, to get enough money, for a packet
of spagetti, for 20 pence, at Tesco, to get me through, another day,
waiting for this unisivilised, (I think I have to call them),
Jobcentre, to send me the money they owe me.

The Jobcentre are also framing me.

They say I’ve sent one of their staff harassment-emails, which I
haven’t sent at all.

They have banned me from my five closest jobcentres, and are taking me
to court, (Liverpool & Knowsley Magistrates Court), in this, murder of
justice-case, (I think I have to call it).

So this is like the Government are having some type of war against me.

I don’t get my inheritance from Norway, (due in 2009), and I don’t get
to sell my property in Norway.

I don’t get my study-loan from Norway, I don’t get my pension, that
I’ve paid there, when I lived there.

I don’t get any of my rights, in Norway, I have to say.

So who knows what’s going on.

I send copies of this e-mail to Stepchange and Ofwat.

So I hope they can get you to realize, that a water-company should be
trustworthy.

A water-company have a big responsibility, to provide water, that’s
suitable for people, to drink.

So water-companies should be trust-worthy, I think.

I think it isn’t fine, with water-companies, that break agreements,
like United Utilities have done here.

Since water-companies, should be possible to trust, I think.

So I hope Ofwat and Stephchange agrees with me on this.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jul 22, 2014 at 3:45 AM
Subject: Your letter from Collections Manager Daniel Barr, from 16/7
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I’m refering to your letter, from Collections Manager Daniel Barr,
from 16/7, (which I attach a scanned copy of).

We don’t have a payment-agreement for around £60 a month.

It’s for £1 a month, untill I get a job.

(This agreement we’ve had for several years now).

You’ve just tried to change it, over my head, some months ago.

So this I wanted to complain about.

Erik Ribsskog

Hi,

I’m refering to your letter, from Collections Manager Daniel Barr,
from 16/7, (which I attach a scanned copy of).

We don’t have a payment-agreement for around £60 a month.

It’s for £1 a month, untill I get a job.

(This agreement we’ve had for several years now).

You’ve just tried to change it, over my head, some months ago.

So this I wanted to complain about.

Erik Ribsskog

Hi,

last week I received two letters from you.

(See attached scans).

I think I’ve escalated about this, to the Managing Director.

I can’t see that any of your letters, where from the Managing Director.

So I just ignore your letters, from last week, and continue to pay my
token-payments.

Untill I hear from the Managing Director.

I hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sun, Jun 15, 2014 at 12:15 AM
Subject: Third update/Fwd: New update/Fwd: Update/Fwd: To: the
Managing Director/Fwd: Update/Fwd: To: Sarah Williams, Customer
Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

since Monday I’ve received another three letters from you.

(One of which didn’t have an envelope with a United Utilties logo on.

So one could wonder if this letter is genuine, I think).

None of the letters were from the Managing Director, who I’ve escalated to.

And I’m just going to continue to pay the £1 monthly token-payments to you.

(Like I did before you started this ‘paper-mill-chaos’, earlier this year).

Even if the Jobcentre stops my allowance every month or so, (just for
fun it seems).

So this month I only send this letter, as the token-payment, (which is
due today, 13/6).

Since I didn’t get my Jobseekers Allowance as usual, on Tuesday, due
to some ‘mumbo-jumbo’, from the Jobcentre.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jun 10, 2014 at 4:45 AM
Subject: New update/Fwd: Update/Fwd: To: the Managing Director/Fwd:
Update/Fwd: To: Sarah Williams, Customer Relations. Your ref:
CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

today, (Monday), I got a new letter from you, (which I attach a
scanned copy of).

It’s chaos, since you have two case-workers on the same case, (like I
mentioned, in my e-mail, from 6/6).

So I’ll just continue to pay the monthly token-payments of £1, each
month, (like I’ve been adviced, by Stephchange).

(Untill I get a job).

Because that was really how our payment-agreement was.

Before your company started with this ‘funny’ stuff.

(With two case-workers answering about the case.

And that you do some ‘gypsy’-stuff, and say you don’t like that
agreement, any longer.

But like I’ve explained earlier, in Norway we say: ‘En avtale er en avtale’.

And that means: ‘An agreement is an agreement’.

So I think it’s a sign of disrespect, when you no longer respect the
payment-agreement.

So this I wanted to complain about.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sun, Jun 8, 2014 at 7:51 PM
Subject: Update/Fwd: To: the Managing Director/Fwd: Update/Fwd: To:
Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I got a new letter from you yesterday, (which I attach a scanned copy of).

It seems you have now sent me a new payment-card, for the immigrants-shop.

I have a payment-card like that, from before.

(Which I’ve used, when I’ve been paying the monthly token-payments).

But I’ve lately found out, that I can pay the token-payments, from your website.

(It’s a bit like you send me to the Al Quaida, when you send me these
payment-cards, I think.

Since only immigrant shops accept these cards, it seems).

So this letter is a distraction, I’d say.

I haven’t asked for a new card like this, (I have a card like that,
from before).

Just as an update.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jun 6, 2014 at 6:17 PM
Subject: To: the Managing Director/Fwd: Update/Fwd: To: Sarah
Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

it’s seams you have sent me two replies, two my e-mail, from 30/5.

So I think this is caos.

I’ve thought more about this now.

And our original agreement, was that I paid you £1 monthly token-payments.

Untill I got a job.

So all these writings from you, about that you no longer like this
agreement, is just ‘gypsy-stuff’, I think.

I’ve been advised by Stepchange, to continue to pay you the monthy
token-payments, (of £1).

And I’m going to continue to do that.

And I hope you stop with all this ‘gypsy-stuff’, (I think I have to call it).

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jun 2, 2014 at 5:05 AM
Subject: Update/Fwd: To: Sarah Williams, Customer Relations. Your ref:
CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I’ve thought more about this now.

It’s perhaps a bit complicated, with all the tarifs.

So perhaps I could just go back, to the payment-plan, which I had,
back in 2011, I was thinking.

Then I paid you £5 a month, (if I’m not mistaking).

I hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, May 30, 2014 at 1:21 AM
Subject: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I’m refering to your letter of 28/5, which I received today, (Thursday).

If I could do one thing at a time, then I think I would like to please
apply for a support tariff.

(Since you don’t want me to pay token-payments any longer).

I hope that’s alright, and that I can get the tariff that cost the
least, (£117), if I’m eligable for it, since I don’t have that much
money, on my budget, for this cost, unfortunately.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

I attach a scanned copy of the letter, and send a copy e-mail to
Stepchange, since I’ve earlier updated them about the case.