Stikkord: United Utilities

Hi,

since Monday I’ve received another three letters from you.

(One of which didn’t have an envelope with a United Utilties logo on.

So one could wonder if this letter is genuine, I think).

None of the letters were from the Managing Director, who I’ve escalated to.

And I’m just going to continue to pay the £1 monthly token-payments to you.

(Like I did before you started this ‘paper-mill-chaos’, earlier this year).

Even if the Jobcentre stops my allowance every month or so, (just for
fun it seems).

So this month I only send this letter, as the token-payment, (which is
due today, 13/6).

Since I didn’t get my Jobseekers Allowance as usual, on Tuesday, due
to some ‘mumbo-jumbo’, from the Jobcentre.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jun 10, 2014 at 4:45 AM
Subject: New update/Fwd: Update/Fwd: To: the Managing Director/Fwd:
Update/Fwd: To: Sarah Williams, Customer Relations. Your ref:
CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

today, (Monday), I got a new letter from you, (which I attach a
scanned copy of).

It’s chaos, since you have two case-workers on the same case, (like I
mentioned, in my e-mail, from 6/6).

So I’ll just continue to pay the monthly token-payments of £1, each
month, (like I’ve been adviced, by Stephchange).

(Untill I get a job).

Because that was really how our payment-agreement was.

Before your company started with this ‘funny’ stuff.

(With two case-workers answering about the case.

And that you do some ‘gypsy’-stuff, and say you don’t like that
agreement, any longer.

But like I’ve explained earlier, in Norway we say: ‘En avtale er en avtale’.

And that means: ‘An agreement is an agreement’.

So I think it’s a sign of disrespect, when you no longer respect the
payment-agreement.

So this I wanted to complain about.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sun, Jun 8, 2014 at 7:51 PM
Subject: Update/Fwd: To: the Managing Director/Fwd: Update/Fwd: To:
Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I got a new letter from you yesterday, (which I attach a scanned copy of).

It seems you have now sent me a new payment-card, for the immigrants-shop.

I have a payment-card like that, from before.

(Which I’ve used, when I’ve been paying the monthly token-payments).

But I’ve lately found out, that I can pay the token-payments, from your website.

(It’s a bit like you send me to the Al Quaida, when you send me these
payment-cards, I think.

Since only immigrant shops accept these cards, it seems).

So this letter is a distraction, I’d say.

I haven’t asked for a new card like this, (I have a card like that,
from before).

Just as an update.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jun 6, 2014 at 6:17 PM
Subject: To: the Managing Director/Fwd: Update/Fwd: To: Sarah
Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

it’s seams you have sent me two replies, two my e-mail, from 30/5.

So I think this is caos.

I’ve thought more about this now.

And our original agreement, was that I paid you £1 monthly token-payments.

Untill I got a job.

So all these writings from you, about that you no longer like this
agreement, is just ‘gypsy-stuff’, I think.

I’ve been advised by Stepchange, to continue to pay you the monthy
token-payments, (of £1).

And I’m going to continue to do that.

And I hope you stop with all this ‘gypsy-stuff’, (I think I have to call it).

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jun 2, 2014 at 5:05 AM
Subject: Update/Fwd: To: Sarah Williams, Customer Relations. Your ref:
CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I’ve thought more about this now.

It’s perhaps a bit complicated, with all the tarifs.

So perhaps I could just go back, to the payment-plan, which I had,
back in 2011, I was thinking.

Then I paid you £5 a month, (if I’m not mistaking).

I hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, May 30, 2014 at 1:21 AM
Subject: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I’m refering to your letter of 28/5, which I received today, (Thursday).

If I could do one thing at a time, then I think I would like to please
apply for a support tariff.

(Since you don’t want me to pay token-payments any longer).

I hope that’s alright, and that I can get the tariff that cost the
least, (£117), if I’m eligable for it, since I don’t have that much
money, on my budget, for this cost, unfortunately.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

I attach a scanned copy of the letter, and send a copy e-mail to
Stepchange, since I’ve earlier updated them about the case.

Hi,

today, (Monday), I got a new letter from you, (which I attach a
scanned copy of).

It’s chaos, since you have two case-workers on the same case, (like I
mentioned, in my e-mail, from 6/6).

So I’ll just continue to pay the monthly token-payments of £1, each
month, (like I’ve been adviced, by Stephchange).

(Untill I get a job).

Because that was really how our payment-agreement was.

Before your company started with this ‘funny’ stuff.

(With two case-workers answering about the case.

And that you do some ‘gypsy’-stuff, and say you don’t like that
agreement, any longer.

But like I’ve explained earlier, in Norway we say: ‘En avtale er en avtale’.

And that means: ‘An agreement is an agreement’.

So I think it’s a sign of disrespect, when you no longer respect the
payment-agreement.

So this I wanted to complain about.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sun, Jun 8, 2014 at 7:51 PM
Subject: Update/Fwd: To: the Managing Director/Fwd: Update/Fwd: To:
Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I got a new letter from you yesterday, (which I attach a scanned copy of).

It seems you have now sent me a new payment-card, for the immigrants-shop.

I have a payment-card like that, from before.

(Which I’ve used, when I’ve been paying the monthly token-payments).

But I’ve lately found out, that I can pay the token-payments, from your website.

(It’s a bit like you send me to the Al Quaida, when you send me these
payment-cards, I think.

Since only immigrant shops accept these cards, it seems).

So this letter is a distraction, I’d say.

I haven’t asked for a new card like this, (I have a card like that,
from before).

Just as an update.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jun 6, 2014 at 6:17 PM
Subject: To: the Managing Director/Fwd: Update/Fwd: To: Sarah
Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

it’s seams you have sent me two replies, two my e-mail, from 30/5.

So I think this is caos.

I’ve thought more about this now.

And our original agreement, was that I paid you £1 monthly token-payments.

Untill I got a job.

So all these writings from you, about that you no longer like this
agreement, is just ‘gypsy-stuff’, I think.

I’ve been advised by Stepchange, to continue to pay you the monthy
token-payments, (of £1).

And I’m going to continue to do that.

And I hope you stop with all this ‘gypsy-stuff’, (I think I have to call it).

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jun 2, 2014 at 5:05 AM
Subject: Update/Fwd: To: Sarah Williams, Customer Relations. Your ref:
CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I’ve thought more about this now.

It’s perhaps a bit complicated, with all the tarifs.

So perhaps I could just go back, to the payment-plan, which I had,
back in 2011, I was thinking.

Then I paid you £5 a month, (if I’m not mistaking).

I hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, May 30, 2014 at 1:21 AM
Subject: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I’m refering to your letter of 28/5, which I received today, (Thursday).

If I could do one thing at a time, then I think I would like to please
apply for a support tariff.

(Since you don’t want me to pay token-payments any longer).

I hope that’s alright, and that I can get the tariff that cost the
least, (£117), if I’m eligable for it, since I don’t have that much
money, on my budget, for this cost, unfortunately.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

I attach a scanned copy of the letter, and send a copy e-mail to
Stepchange, since I’ve earlier updated them about the case.