Gmail – Wescot response RE: Mrs. N. Farrow. Your ref: 49597867/S82A
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Erik Ribsskog
<eribsskog@gmail.com>
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Wescot response RE: Mrs. N. Farrow. Your ref: 49597867/S82A
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Erik Ribsskog
<eribsskog@gmail.com>
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Thu, Nov 22, 2012 at 2:03 PM
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To:
Contact Us <contactus@wescot.co.uk>
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Hi,
if you don’t know what to escalate means you should buy a dictionary, I think.
It isn’t easy corresponding with your company.
You don’t even know how to escalate.
And one hand of your company doesn’t seem to know what the other hand does.
I have previously said I would start to pay token-payments, from 30/11, and I can do that.
But I would like to escalate this, so that your line-manager has a look at this.
(The problem with the signatures).
Your company is sending me what seems to be an endless stream of e-mails and letters.
Companies like Swalec, DML and United Utilities just accepted my token-payment-offer right away.
It’s like Wescot are trying to tire me with an endless stream of non-constructive correspondence, I think.
So I hope you can please escalate this case now, so perhaps I can get to correspond with someone in charge there.
The CCCS might think it’s fine when you send me standard letters with lies in.
Like you wrote that I didn’t reply to your correspondence.
That was a lie.
And I’ve gone to business-school and think letters shouldn’t contain lies.
So I don’t understand why you don’t let me escalate this, to a person at Higher Management-level in your organisation.
Because there has been a lot of crossing correspondence between Wescot and myself in the last months.
Perhaps I could get this chaos sorted if I corresponded with someone at the level above yourselves in your organisation, I was thinking.
It’s no problem for me to pay you token-payments like I pay to United Utilities, Swalec and DML every month.
If you accept that, then that’s ok by me.
So that’s another option I would accept, other than deleting the debt.
Just to get this setled.
Because this endless stream of e-mails and letters take a lot of my time, which I think is a bit unecessary, since the other companies just agreed on my token-payment offer, instead of arguing with me for months.
So I would still accept a token-payment-offer, you can tell you line-manager.
I don’t want to be unreasonable here.
But it’s eighter that or deleting the debt, which is reasonable now, I think.
And I hope you can agree quite fast about this, because this seemingly endless stream of correspondece is a bit unesseserry, I think.
Best regards,
Erik Ribsskog
22nd November 2012
Dear Mr Ribsskog
Further to your recent email regarding your request for this account to be deleted from our records.
I acknowledge your comments and would like to confirm that Wescot always attempt to respond with an explanation or resolution as quickly as possible.
In order for us to look into this matter further, please clarify exactly what your dispute is, as it appears that you have offered to make a payment on more than one occasion,
which appears that you do agree that the balance is outstanding and correct.
Please accept my apologies for any inconvenience you may have been caused whilst contacting us.
Yours sincerely
Paul Stephenson
Accounts Controller
span lang=”EN-US” style=”font-size:11.0pt;color:#1f497d”>
Sent: 19 November 2012 15:53
To: Contact Us
Subject: Re: Wescot response RE: Mrs. N. Farrow. Your ref: 49597867/S82A
Hi,
that e-mail was not regarding an offer of repayment.
I asked you to please delete the debt, like mentioned in the forwarded e-mail.
I also asked to get this _escalated_.
I can’t see that this has been escalated.
Erik Ribsskog
19th November 2012
Dear Mr Ribsskog
Further to your recent email regarding an offer of repayment.
I acknowledge your comments and would like to confirm that Wescot always attempt to respond with an explanation or resolution as quickly as possible.
I can confirm that our client has requested that we agree a repayment offer with you, and to enable us to do this we would require your income and expenditure details. We have included
a form to be completed with this email.
Please accept my apologies for any inconvenience you may have been caused whilst contacting us.
Yours sincerely
Paul Stephenson
Accounts Controller
Sent: 15 November 2012 19:30
To: Contact Us
Cc: Q&A
Subject: Re: Wescot response RE: Mrs. N. Farrow. Your ref: 49597867/S82A
Hi,
I think telling me my signature isn’t mine is an insult, and that you should compensate by deleting my debt.
You can’t expect peoples signatures to always look exactly the same.
Surely a company like Capital One/Wescot should consult a handwriting-expert before you go on claiming lies like this.
And then, months later, Wescot want’s me to make a new budget, after Captial One last year stalled the process, with their lies, (I think I have to call it, since it was my signature).
And Wescot are also lieing telling me I don’t reply to your correspondence, (in a letter), even if I’ve replied to all your letters and e-mails.
I think your routines should be looked at.
Perhaps you could escalate this to your line-manager?
Erik Ribsskog
15 November 2012
Dear Mr Ribsskog
Further to your recent email.
I acknowledge your comments and would like to confirm that Wescot always attempt to respond with an explanation or resolution as quickly as possible.
Our client confirmed the signature you provided when you requested your new address to be updated on their records did not match the signature on the account. According
to our client, they did not inform you the balance is not outstanding. They have confirmed the account will not be deleted and advised you should set repayment arrangement with ourselves. Please complete the attached form.
Please accept my apologies for any inconvenience you may have been caused whilst contacting us.
Yours sincerely
Funmi Olugbenga-Dada
Account Controller
email:
contactus@wescot.co.uk
Sent: Monday, November 12, 2012 10:39 PM
To: Contact Us
Cc: Q&A
Subject: To: Mrs. N. Farrow. Your ref: 49597867/S82A
Hi,
I’m refering to your letter from 8/11, which I recieved today, (and attach a scanned copy of).
It wasn’t like you write in the letter.
I contacted Capital One and asked if I could pay them a token-payment of £1 a month.
This was about a year ago now.
Capital One said the signature in my letter wasn’t mine.
And after this I’ve had tens of letters and tens of e-mails, from you at Wescot and Capital One.
So that’s why I wanted the debt deleted.
Since this case wastes a lot of my time.
(And Wescot have also told me in a letter, that I don’t reply to your correspondence.
Which isn’t true, I’ve replied to all your e-mails and letters.
And I’ve gone to business-school, and I think letters shouldn’t contain lies.
Even if they are standard letters).
Perhaps you could contact Capital One again and ask them if they now accept my token-payment offer of £1 a month, from about a year ago?
Thanks in advance for any help!
Best regards,
Erik Ribsskog
Registered in Scotland No. SC84131, Registered Office: Kyleshill House, 1 Glencairn Street, Saltcoats, Ayrshire KA21 5JT
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Confidentiality Notice. The information in this e-mail is confidential and for use by the addressee(s) only. If you are not the intended recipient (or responsible for delivery of the message to
the intended recipient) please notify us immediately (on 01482 590590 (UK) or
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As Internet communications are capable of data corruption, Wescot Credit Services Ltd does not accept any responsibility for changes made to this message after it was sent. Please note thatWescot Credit Services Ltd does not accept any liability or responsibility for viruses and it is your responsibility to scan attachments (if any). Opinions and views expressed in this e-mail are those of the sender and may not reflect the opinions and views
of Wescot Credit Services Ltd.
Registered in Scotland No. SC84131, Registered Office: Kyleshill House, 1 Glencairn Street, Saltcoats, Ayrshire KA21 5JT
Please consider the environment before printing this email. Wescot, helping to make a difference
Confidentiality Notice. The information in this e-mail is confidential and for use by the addressee(s) only. If you are not the intended recipient (or responsible for delivery of the message to the intended
recipient) please notify us immediately (on 01482 590590 (UK) or
+44 1482 590590
(international)) and delete this message from your computer: you may not copy or forward it, or use or disclose its contents to any other person.
As Internet communications are capable of data corruption, Wescot Credit Services Ltd does not accept any responsibility for changes made to this message after it was sent. Please note that Wescot Credit Services
Ltd does not accept any liability or responsibility for viruses and it is your responsibility to scan attachments (if any). Opinions and views expressed in this e-mail are those of the sender and may not reflect the opinions and views of Wescot Credit Services
Ltd.
Registered in Scotland No. SC84131, Registered Office: Kyleshill House, 1 Glencairn Street, Saltcoats, Ayrshire KA21 5JT
Please consider the environment before printing this email. Wescot, helping to make a difference
Confidentiality Notice. The information in this e-mail is confidential and for use by the addressee(s) only. If you are not the intended recipient (or responsible for delivery of the message to the intended recipient)
please notify us immediately (on 01482 590590 (UK) or +44 1482 590590 (international)) and delete this message from your computer: you may not copy or forward it, or use or disclose its contents to any other person.
As Internet communications are capable of data corruption, Wescot Credit Services Ltd does not accept any responsibility for changes made to this message after it was sent. Please note that Wescot Credit Services Ltd
does not accept any liability or responsibility for viruses and it is your responsibility to scan attachments (if any). Opinions and views expressed in this e-mail are those of the sender and may not reflect the opinions and views of Wescot Credit Services
Ltd.
