Stikkord: www.booking.com

Erik Ribsskog
<eribsskog@gmail.com>

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The Grand Scarborough (433215090)

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Erik Ribsskog

<eribsskog@gmail.com>

Tue, Jul 9, 2013 at 10:07 AM

To:
433215090@my.booking.com

Hi,

The hotel are difficult to correspond with, I think.

They just twist on things and have strange routines for handeling comlaints like this, I think.

Erik Ribsskog

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FAQ

My Booking.com

Dear Erik Ribsskog,

We are sorry to hear of your continued dissatisfaction in the The Grand Scarborough. We completely understand your frustration and sincerely apologise that we are unable to satisfactorily address your concerns.

We appreciate that it is very likely that you selected The Grand Scarborough in part because of its description and facilities as advertised on our website. However, as previously mentioned, the hotels themselves are responsible for all the information provided to you. We act as an intermediary between the guest and the hotel and is therefore responsible for delivering the reservation correctly to the hotel. Once the hotel has confirmed the reservation it then becomes their responsibility to accurately represent themselves.

Should you have any further concerns, please contact The Grand Scarborough directly using the contact information provided on your initial confirmation e-mail.

We would like to confirm that we have documented your concerns and that your valuable input will allow us to take the necessary steps to ensure that the description of the hotel and its facilities is accurately represented on our website.

Thank you again for contacting us. Feedback such as yours greatly assists us in improving both our and the hotels’ standards. We do hope that you will allow us the opportunity to be of service to you in the future.

Please address any further concerns with the property directly.

Kind regards,

—
Kelly Kensler
Booking.com Customer Service Team

Our customer service agents are here to help and are also available 24/7 by phone: 0800 376 3580 (English) or +44 20 3320 2609 (English)
– The Booking.com Team

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Erik Ribsskog
<eribsskog@gmail.com>

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Update to Heather Worm/Fwd: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough

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Erik Ribsskog

<eribsskog@gmail.com>

Sat, Jul 6, 2013 at 10:14 PM

To:
433215090@my.booking.com

Hi,

The mentioned General Manager should have written to me after his investigation, I think.

And they don’t want more e-mails from me, it seems.

And they really twisted on things, in their first e-mail, to make me look dum/bad, I think.

So this hotel isn’t very well run, I think.

So I don’t want to go back there, but I could perhaps gotten a voucher, that I could use later, at a different hotel.

Or my money back.

Something like this.

Best regards,

Erik Ribsskog

Date: Sat, Jul 6, 2013 at 9:56 PM
Subject: RE: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough
To: Erik Ribsskog <eribsskog@gmail.com>

I can confirm that no further correspondance will be entered into regarding your stay.

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From: Erik Ribsskog [eribsskog@gmail.com]
Sent: 04 July 2013 09:40
To: customer.services@britanniahotels.com
Cc: email.campaign@sg.booking.com
Subject: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough

I found about this hotel on Booking.com.

And there it says:

‘The Grand tilbyr kveldsunderholdning i den praktfulle Cabaret Ballroom året rundt.’.

http://www.booking.com/hotel/gb/grandscarboroughhotel.no.html?aid=303948;label=bookings-naam-3jHr6EsDyn1Uq9ttdGmKKwS21593524221%3Apl%3Ata%3Ap1%3Ap2300%2C000%3Aac%3Aap1t1%3Aneg;sid=60ac93c5847991d9bc76103cfe8d772a;dcid=1;checkin=2013-07-04;checkout=2013-07-05;srfid=56733e7d46d9f42d3237ac6b1ebe1f50c60fffb0X2

Meaning: ‘The Grand offers nightly entertainment in the beautiful Cabaret Ballrom all year’.

So I thought this was something everyone could go and have a look at.

And on the cabaret-pictures on that website, it’s also a group of people, (men and women), not only one guy singing.

So when you advertise with cabaret every night of the year, then it should be like that, I think.

And when people complain, then they should be taken seriously I think.

It’s like you don’t take complaints serously, I think.

Also a seagull woke me up at around 4 AM.

And I don’t think you had any alarm-clocks in the room.

And no phones, (for room-service etc. eighter).

And no mini-bar.

So there are a lot more things I could complain about.

But I brought my own alarm-clock so that wasn’t that important.

But I thought I was a bit tricked by you when the cabaret wasn’t as varied as it seemed like, on your website(s).

Also I asked Lisa in the reception, if there was a cabaret, when I checked in.

(Because I have a travel-blog, and thought that you have a cabaret was a bit fun.

So I got a bit disapointed when this cabaret wasn’t as entertaining as it usually is, from the mentioned pictures).

Also, the entertainer said everyone should laugh, (in the middle of an Italian song, I think it was), and then the scene was flooded in red lights.

So this wasn’t family friendly entertainment, I think.

It must have been scary for the kids, I think.

I noticed one little girl, who sat next to the scene, who went out of the room, many times, with her mother following her.

So this was more like the entertainment in Hell, I think.

Erik Ribsskog

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Jul 3, 2013 at 11:03 PM
Subject: Re: FW: Complaint/Fwd: Your booking at The Grand Scarborough
To: “customer.services@britanniahotels.com” <customer.services@britanniahotels.com>
Cc: email.campaign@sg.booking.com

Hi,

now I’m attaching a screen-shot, from your website.

(http://www.scarboroughgrandhotel.co.uk/The_Grand_Hotel_Scarborough_Facilities.html).

On your website, it is pictures of women, on the picture describing the cabaret.

Yet when people go to your hotel, they only get to see one guy singing.

That’s not even worthy being called a cabaret.

Because cabarets should be more varied, I’ve read.

This guy also said some other act was going to be back, for the people staying more than just Friday.

So the cabaret on Friday wasn’t the normal one.

And in your e-mail you twist on it, and say you can’t have the cabaret-type I mean.

This is outragous.

You try to make me look bad because I point out that your cabaret wasn’t up to the standard you advetise it with, on your website.

Is this Fawly Towers in Weymouth?

This is a joke.

How can you write such a thing?

If you were Pinochio your nose would have grown.

It’s the last time I’m ever going to set my fet in the Grand in Scarborough.

I’ve been at the Grand hotel in Larvik, in Norway, and noone told me any lies there.

My relative Gedde, has constructed the infantry-building, in Fredrikstad, in Norway, which is built on the same theme as the Grand hotel in Scarborough, with one room for every day of the year, etc.

You put shame on these old buildings with your bloddy lies.

Erik Ribsskog

customer.services@britanniahotels.com
<customer.services@britanniahotels.com> wrote:

Britannia Hotels.

apologise if the service provided on this occasion did not meet yourexpectations and therefore your comments have been forwarded to the relevant department.  The Grand Hotel Scarborough is primarily a family friendly hotel and we unfortunately cannot offer the type of entertainment you suggest as this would not be suitable
or considered appropriate by the majority of our guests.  I am sorry you did not enjoy the entertainment at the Hotel.

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From: Erik Ribsskog [eribsskog@gmail.com]
Sent: 30 June 2013 06:33
To: res724@britanniahotels.com
Subject: Complaint/Fwd: Your booking at The Grand Scarborough

I was at your hotel, from Friday to Saturday.

I wanted to complain about the cabaret, on Friday night.

On your websites it’s pictures of a lot of women.

But it wasn’t a single woman in the cabaret.

And it’s supposed to be for the whole family, I see now.

But it wasn’t anything to look at for the men, (I’d say).

On the website it is pictures of a lot women.

But instead there were a lot of kids, on the late night cabaret, sitting beside the stage.

Perhaps you should make the cabaret adult only.

And have some pretty women in it.

Because this was disapointing for the men, I’d say.

When I think of cabaret, I think about something for men.

But this was something for women and kids, it seems.

I thought this hotel was for men as well.

I think it’s a bit strange that you have a cabaret with only one man in.

Then it’s a perfomance, I’d say.

I think cabarets are supposed to be more varied.

And when it’s quite late at night, people would think it’s for adults, (especially in the weekend).

So this was disapointing, I think.

You write on your website, that it’s a ‘relaxing and peaceful’ hotel.

So then people would think it’s for adults.

But the entertainment is only for kids and women, it seems.

This is poor, I think.

Is it so that men aren’t welcome at your hotel?

Erik Ribsskog

From: Booking.com <customer.service@booking.com>
Date: Wed, Jun 19, 2013 at 6:54 AM
Subject: Your booking at The Grand Scarborough
To: eribsskog@gmail.com

Thank you, Erik! Your reservation is now confirmed.

Best
Price Guaranteed
Print

Reservation number

433215090

PIN code

7183

Email

eribsskog@gmail.com

Booked by

Erik Ribsskogeribsskog@gmail.com

Your reservation:

1 night, 1 room
1

Check-in:

Friday, 28 June 2013
(from 14:00)

Check-out:

Saturday, 29 June 2013
(until 10:00)

Single Room

£ 33.33

VAT (20%) included

£ 6.67

Total price

£ 40

You’ve chosen a book now – pay when you stay accommodation.

Please note: additional supplements (e.g. extra bed) are not added to this total.

The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.

The
Grand Scarborough

Address:

St Nicholas Cliff
Scarborough, YO11 2ET
United Kingdom

Phone:

+448456431229

Email:

res724@britanniahotels.com

Travel information:

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to change or upgrade your reservation

Room details

A TV, tea and coffee making facilities and an en suite bathroom are included in this room.

Guest name:

Erik Ribsskog

for max. 1 person.

Meal Plan: