Ok,
then I understand.
I thought it was a bit un-practical that I only could use my debit-card in the RBS cash-machines.
So I think this was a bit bad customer-support, because I'm used with having a Visa-card that works in all cashpoints.
So I don't think you threat your customers fine when you change their account-types just for your own reasons.
So I don't think this was a customer-focused desition, from RBS, to change the bank-accounts like that.
I've gone to business-school and the marketing-line and learned that the customer is always right, and to focus on the customers.
I can't regonize that at all here, when you changed my account at RBS. So I don't think this is a western way of threating the customers.
So I'm wondering a bit what's going on.
You've also said that you are selling your branches to Santander.
Is this something that is still going on, or has this been over-turned?
Erik Ribsskog
On Wed, Feb 1, 2012 at 1:17 PM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr Ribsskog
Thank you for your further email.
You were advised on 21st October that our Basic Current Accounts
were being merged to become the new Basic account. This is correct. You had
a Key account, which was one of our Basic accounts ie no overdraft or cheque
book was permitted. This decision was made to simplify the range of
accounts we offer.
Kind regards
Miss Amy Burgess
Customer Relations
Sent: 01 February 2012
12:35
To: ~ RBS Customer Relations Subject: Re: RBS.co.uk
Website: Complaint
Hi,
ok, I'll bring that up with Spexhost.
What was the reason that you changed my bank-account from a current-account
to a basic-account, the other month, while you also lied, (like I understand
it), and told me that this was something you did with all your
current-accounts.
Erik Ribsskog
On Wed, Feb 1, 2012 at 12:31 PM, ~ RBS Customer Relations
<Customer.Relations@rbs.co.uk>
wrote:
Dear Mr
Ribsskog
Unfortunately, we are unable to
see pending refunds into bank accounts.
You will need to wait on a
response from Spexhost regarding the return on funds.
Kind
Regards
Chloe
Bullock
Customer
Relations
Sent: 01 February 2012 12:02
Hi,
I should have gotten a refund from Spexhost, which I haven't recieved
yet.
It was agreed with Spexhost that I should get a new bill and a refund,
for the internet-address, for my new webshop, ( ukgoodyshop.com). But since I only got the new bill and not the refund, on my
bank-account yesterday, then the bank account got overdrawn.
So I wonder if Spexhost have forgotten about the refund, and I'm sending
a copy of this e-mail to them.
Regards,
Erik Ribsskog
On Wed, Feb 1, 2012 at 11:54 AM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr
Ribsskog
Thank you for your further
e-mail.
Please advise what refund you
was going to receive and also the department you have spoken with if
possible.
Kind
Regards
Chloe
Bullock
Customer
Relations
Hi,
well that isn't what I meant.
Also today my bank-account is over-drawn due to some problems when I
paid for my last web-site, from spex-host.
I was going to get a refund and a new bill.
Why do I get the new bill but not the refund?
Regards,
Erik Ribsskog
On Tue, Jan 31, 2012 at 10:34 AM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr
Ribsskog
Thank you for your further
email. To confirm, your Debit card CAN be used at ATM's abroad that
display the Visa logo. In the UK your Debit Card can only be used
at RBS group ATM's.
Kind
regards
Miss Amy
Burgess
Customer Relations
Sent: 30 January 2012 16:01
To: ~ RBS Customer Relations
Cc: gbrlo
Hi,
I now was at one of your branches in Liverpool.
And I was told that this with that I couldn't use my visa-card in
all cash-machines any longer was just that you messed with my
bank-account.
I was offered to get my account switched back again so that I could
use it in other bank's cash-machines.
Why have you lied to me about this?
I don't think it's right
that I should accept being lied to like this.
Erik Ribsskog
On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
You may use your Visa
Debit Card abroad, wherever a Visa Logo is displayed. Charges apply for
using your debit card abroad.
Thank
you
Chloe
Bullock
Customer
Relations
Sent: 21 October 2011 15:40
To: ~ RBS Customer Relations Subject: Re: RBS.co.uk Website:
Complaint
Ok,
thanks very much!
What if I go abroad, (even if I can't afford it now).
Can I use the RBS-card on cashpoints abroad?
Thank you very much in advance for your reply!
Regards,
Erik Ribsskog
On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr
Ribsskog
You may use your Visa Debit card
for a point of sale in any retailers shop, which provide the Visa
logo as accepted.
You may also take cash out of any
RBS, NatWest, Ulster Bank cash machines. You may also access cash via
a RBS branch or over the counter at the Post
Office.
Regards
Chloe
Bullock
Customer
Relations
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 21 October
2011 15:29
To: ~ RBS Customer Relations
Subject:
Re: RBS.co.uk Website:
Complaint
Hi ok,
can I use the RBS-card at Tesco and Aldi etc. now then?
Regards,
Erik Ribsskog
On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr Ribsskog
Thank you for your
e-mail.
The Royal Bank of Scotland have made a decision to
simpilfy their
current accounts. All basic current accounts will
shortly be merged over
to an account called a basic
account.
All customers are being notified, if you require
more information please
call our Customer Services Team on 08457
24 24 24.
All account numbers and sort codes will stay the
same.
Kind Regards
Chloe Bullock
Case
Handler
—–Original Message—–
From: ~ eC&I
Web Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer
Relations
Subject: RBS.co.uk Website: Complaint
This email
originates from the rbs.co.uk website. Please reply to this
message
within 2 working days.
RBS.co.uk Website: Complaint
field1 : You
are sending me text-messages that my bank-account will be
changed
from a current account to a basic account.
I have not
initiated this.
What's going on, I was wondering.
Erik
Ribsskog
Type of feedback : complaint
Area feedback
relates to : other
Are you a Royal Bank of Scotland customer?
: true
Sort code : 16-24-06
First Name :
Erik
Surname : Ribsskog
Title : Mr
Email
Address : eribsskog@gmail.com
Telephone number
:
Address : Azalea Lodge
1-2 Azalea Terrace
North
Sunderland
SR2 7ES
=======END OF
MESSAGE======
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