Hi,
today I was at Barclays Bootle again, regarding if I could get an
overdraft, for graduates.
I spoke with Danny, (who I think was the unshaven man, who I
mentioned, in an earlier complaint).
He told me, I had to wait around a year, to get an overdraft, (on my
new, upgraded account).
I told him, that the Jobcentre have stopped paying my
jobseekers-allowance, so I needed money for both new clothes, (or
job-interviews etc.), and living-expenses.
He asked me when my degree was from.
I explained that I studied at University of Sunderland, in 2004, (when
I got the student-account, at Barclays Sunderland).
And that I had two home-universities.
And that I got my degree in 2009, after I got my two home-universities
to co-operated, and do some adminstrative ‘stuff’, so that I could get
my degree.
I don’t remember exactly, why I didn’t ask for an overdraft like that, in 2009.
But I’m from Norway, so I have to catch up a bit.
I didn’t know about how the Housing Benefit-scheme and Council Tax
Benefit was eighter, when I moved here, almost ten years ago.
So I have to catch up a bit.
And also I had a lot of complaints, against Barclays, in the city
centre of Liverpool, from around 2008.
(That I sent to you at the Financial Ombudsman).
And also, my mothers mother died in 2009, (and my mother died in
1999), so I have been expecting to get an inheritance, from Norway,
since 2009.
But 2009 si now five years ago, so I don’t remember exactly why I
didn’t ask for an overdraft then.
But I didn’t have that big problems with the Jobcentre around then, so
that could have been the reason, that I thought I didn’t need an
overdraft like that then.
Or that I’ve read about this type of overdraft later, I think the
reason must have been.
We don’t have these overdrafts in Norway, (as far as I know).
And I’ve also been a member, of several ‘unions’, like
Akademerforbundet, (a union for academics), and NITO, (an organisation
for technologists), in Norway, so I’ve also tried to get them to help
me with different ‘stuff’ for unemployed.
Danny told me, that I would have had to contact them, about an
overdraft for graduates, within two years, of that I received my
degree.
I told him, that that was about the same, that RBS have told me.
(Since that I also have an account, with RBS).
And that I had complained about RBS, for being a bit un-flexible.
And that I was going to complain about Barclays, for the same.
Since I didn’t want to sit there, (at Barclays Bootle), and have an
arguement, about this.
So that’s why I send you this complaint now.
Barclays don’t have an e-mail address on their website.
(Unlike RBS I think.
At least I have RBS’s general enquiry e-mail address.
But haven’t got Barclays’ general enquiry e-mail address.
I haven’t managed to find it.
Even if I’ve been working, as a Company Researcher, in 2007 and 2008.
So I should be able to find it, on their website, (I think), if it’s there).
I think I don’t have to exchaust Barclays internal
complaint-procedure, (like I’ve told you earlier), since they don’t
have a general enquiery e-mail-address, on their website.
Then they ‘melder seg selv ut’, like we say, in Norway.
(They are anti-social or how I should translate it).
When I complained about this, the last time, the Financial Ombudsman
were unreasonable, and refused to accept my argument, regarding this.
So this is now with the High Court.
So I also send an update e-mail, to them about this.
And also to the Parliamentary Ombudsman, since I’ve brought up the
same problem earlier, with this, (to do with another company).
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Jul 17, 2014 at 1:59 AM
Subject: Update/Fwd: Complaint about Barclays/Fwd: Complaint/Fwd:
Property in Norway
To: “complaint.info” <complaint.info@financial-ombudsman.org.uk>
Hi,
to do with the meeting, with the unshave man, at Barclays Bootle, last week.
(Like I explained about, in the forwarded e-mail).
I now remember, that he said, something like:
‘There’s no _avenue_, that leads to an overdraft, for your acount’.
(Something like that).
I thought that perhaps was a bit strange use of the word ‘avenue’,
(instead of e.g. ‘way’).
Could he have been mocking me, (or something like that), since my
address is 10 Keith Court, Keith _Avenue_, (in Walton, Liverpool).
Just something I thought about.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jul 11, 2014 at 4:40 AM
Subject: Complaint about Barclays/Fwd: Complaint/Fwd: Property in Norway
To: “complaint.info” <complaint.info@financial-ombudsman.org.uk>
Hi,
to do with this mortage, that I’m trying to get, on my property, in Norway.
I was at Barclays in Walton, on Monday.
They told me to go to Barclays in Bootle or Lord Street, to speak with
a mortage-advisor.
So I went to Barclays Bootle, on Tuesday.
There I got to speak with Paula Farrell.
(About an apointment with a mortage-advisor).
But I wanted to complain a bit here.
I explained in the meeting, that I was there a bit late, because I
couldn’t find the branch, at first.
(They have a big shopping-centre there).
And then Farrell said: ‘Were tucked away at the front’.
I thought she was being sarcastic.
And then she told me to tell someone that I went to the meeting with
the mortage-advisor next week.
What’s that supposed to mean?
Was it a threat or something?
Why would I need to tell someone I was going to a meeting at the bank.
This I wanted to complain about, since this could seem like a threat, I think.
Also she asked about my new mobile-number twice.
Which I thought was to many times.
Also I went back there today, (Thursday), regarding an overdraft.
Then Farrell wasn’t there.
But an unshaven blond man, sat there, and asked me what I wondered about.
I explained that I had given Farrell the wrong answer about my
Barclays-account, on Tuesday.
Because when I wondered about an overdraft.
(Since the Jobcentre are messing with me, so that I almost starve to death).
Then I answered it wasn’t a student-account.
(Because I wondered if I could have an overdraft for graduates, that
I’ve read about, some time ago.
Since I’ve now gotten my degree, from Norway, in 2009).
I told the blond man, that my Barclays-account was initially a student-account.
(But that the meeting with Farrell was mostly about the mortage.
So I managed to remember wrong, about the Barclays account).
I had also brought with me, the business-card, of the Barclays staff,
in Sunderland, (Neville J. Anderson), that I spoke with, about a
bank-account, in 2004, when I studied, at the University of
Sunderland.
(Since I’ve had that card in my wallet, since then, by chance, I think
one have to say).
And then the clerk said there was no way I could have an overdraft.
I think that’s strange, that I can’t have an overdraft, for graduates,
when I’ve now gotten my Høgskolekandidat-degree, from Oslo University
College, (in IT).
And also, why don’t their staff shave, I was wondering.
That’s strange in custommer-facing-role, I’d say.
When I served my conscription-service, in the Norwegian Army, in 1992/93.
We were told we eighter had to have no beard or a full beard.
Nothing inbetween was considered ‘kosher’, (as I remember it).
I guess working in a bank, as an advisor like that, could be compared
with representing a country’s army.
At least I thought it was a bit strange, that the Barclays-staff have
a three day beard, like we call it, in Norway.
(Like Richard Gere, in Pretty Woman, I guess).
Farrell also asked me if I had any days I couldn’t have the meeting.
And then she asked me if Friday was ok.
And then she changed it to Friday next week.
And then she didn’t answer when I wanted to have the meeting later than 10 AM.
So I wanted to complain about that Barclay Bootle aren’t good at
custommer-service.
Thanks in advance for any help with this!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Jul 2, 2014 at 4:45 PM
Subject: Complaint/Fwd: Property in Norway
To: Customer.Relations@rbs.co.uk
Cc: complaint.info@financial-ombudsman.org.uk
Hi,
I was a bit in a hurry at the library yesterday, so I didn’t notice
that you called me ‘Sir/Madam’.
It’s an insult that you call me Madam I think.
This I wanted to complain about.
Weren’t RBS supposed to be sold to Santander.
When is this sale going to happen, I was wondering.
The sooner the better, I hope.
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, 1 Jul 2014 15:56:32 +0100
Subject: Re: Property in Norway
To: ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>
Cc: “complaint.info” <complaint.info@financial-ombudsman.org.uk>
Hi,
ok, which UK bank would be able to give me a loan on a propery in Norway then?
Are there other British banks who are more international?
Regards,
Erik Ribsskog
On 7/1/14, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote:
> Dear Sir/Madam,
>
> Thank you for your e-mail.
>
> At the outset, I would like to apologise for any inconvenience this
> matter may have caused you.
>
> Unfortunately, we will not be able to provide a mortgage for a property
> outside the UK.
>
> For opening a graduate account you will need to visit any RBS branch to
> discuss the eligibility.
>
> Regards
> Imran khan
>
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 27 June 2014 12:12
> To: ~ RBS Customer Relations
> Subject: Property in Norway
>
> Hi,
>
> I own part of a property in Norway.
>
> (My father inherited this, (from his bachelor-uncles, after two of them
> had died), in 2005, but didn’t want to own it, for some reason, and gave
> half of his share on to me).
>
> My third bachelor-uncle, (Idar Sandersen), still lives there.
>
> But he is more than 90 years old.
>
> I want to sell it, but perhaps it’s better to wait, untill my granduncle
> dies.
>
> I’ve asked my earlier Norwegian banks, (from when I lived in Norway,
> that is DNB and Nordea), if they could loan me some money, on this
> property.
>
> But they have not given me any loans, for some strange reason.
>
> Because this property is in a place, (Hurum), where properties like
> this, are in demand, (since it’s close to the sea/fjord, etc.), it
> seams.
>
> I’m not sure if you at RBS are used to dealing with properties in
> Norway, so I’ve waited many years, with contacting you, about this.
>
> But I guess my share of this property could easily be worth ***
>
> And at the same time, I have problems with the Jobcentre.
>
> They stop my allowance, ‘all the time’.
>
> (And they also take me to court, acusing me of haveing written dirty
> e-mails to their staff.
>
> I rather want to live on the money for this propety I own, than having
> to deal with the Jobcentre any longer.
>
> If that’s possible).
>
> Can I please get a loan, on this property.
>
> And then I can pay it back, after Idar Sandersen dies.
>
> Since I almost starve to death, every year, (or so), due to problems
> with the Jobcentre.
>
> I’ve also gotten my degree, in 2009, from Oslo University College.
>
> Could I please have a bank-account, for graduates, with an overdraft,
> (for graduates), I was wondering.
>
> Best regards,
>
> Erik Ribsskog
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