Hi,
I went to the mortage-meeting, at Barclays Bootle, (with Jackie
Hodge), on Friday last week.
And she said she thought I wanted a second mortage.
And that they couldn’t help me since my property was in Norway, (a
co-owned property).
But I made it clear in the meeting with Paula Farrell, that I’m from
Norway, and that the property is in Norway.
So it’s just chaos there, (at Barclays Bootle), it seems.
And it was just a waste of time for me, to go to the mortage-meeting,
since Barclays didn’t operate in Norway.
But why did they set up the meeting then?
This I wanted to complain about.
Because this makes no sense, I think.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Jul 17, 2014 at 1:59 AM
Subject: Update/Fwd: Complaint about Barclays/Fwd: Complaint/Fwd:
Property in Norway
To: “complaint.info” <complaint.info@financial-ombudsman.org.uk>
Hi,
to do with the meeting, with the unshave man, at Barclays Bootle, last week.
(Like I explained about, in the forwarded e-mail).
I now remember, that he said, something like:
‘There’s no _avenue_, that leads to an overdraft, for your acount’.
(Something like that).
I thought that perhaps was a bit strange use of the word ‘avenue’,
(instead of e.g. ‘way’).
Could he have been mocking me, (or something like that), since my
address is 10 Keith Court, Keith _Avenue_, (in Walton, Liverpool).
Just something I thought about.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jul 11, 2014 at 4:40 AM
Subject: Complaint about Barclays/Fwd: Complaint/Fwd: Property in Norway
To: “complaint.info” <complaint.info@financial-ombudsman.org.uk>
Hi,
to do with this mortage, that I’m trying to get, on my property, in Norway.
I was at Barclays in Walton, on Monday.
They told me to go to Barclays in Bootle or Lord Street, to speak with
a mortage-advisor.
So I went to Barclays Bootle, on Tuesday.
There I got to speak with Paula Farrell.
(About an apointment with a mortage-advisor).
But I wanted to complain a bit here.
I explained in the meeting, that I was there a bit late, because I
couldn’t find the branch, at first.
(They have a big shopping-centre there).
And then Farrell said: ‘Were tucked away at the front’.
I thought she was being sarcastic.
And then she told me to tell someone that I went to the meeting with
the mortage-advisor next week.
What’s that supposed to mean?
Was it a threat or something?
Why would I need to tell someone I was going to a meeting at the bank.
This I wanted to complain about, since this could seem like a threat, I think.
Also she asked about my new mobile-number twice.
Which I thought was to many times.
Also I went back there today, (Thursday), regarding an overdraft.
Then Farrell wasn’t there.
But an unshaven blond man, sat there, and asked me what I wondered about.
I explained that I had given Farrell the wrong answer about my
Barclays-account, on Tuesday.
Because when I wondered about an overdraft.
(Since the Jobcentre are messing with me, so that I almost starve to death).
Then I answered it wasn’t a student-account.
(Because I wondered if I could have an overdraft for graduates, that
I’ve read about, some time ago.
Since I’ve now gotten my degree, from Norway, in 2009).
I told the blond man, that my Barclays-account was initially a student-account.
(But that the meeting with Farrell was mostly about the mortage.
So I managed to remember wrong, about the Barclays account).
I had also brought with me, the business-card, of the Barclays staff,
in Sunderland, (Neville J. Anderson), that I spoke with, about a
bank-account, in 2004, when I studied, at the University of
Sunderland.
(Since I’ve had that card in my wallet, since then, by chance, I think
one have to say).
And then the clerk said there was no way I could have an overdraft.
I think that’s strange, that I can’t have an overdraft, for graduates,
when I’ve now gotten my Høgskolekandidat-degree, from Oslo University
College, (in IT).
And also, why don’t their staff shave, I was wondering.
That’s strange in custommer-facing-role, I’d say.
When I served my conscription-service, in the Norwegian Army, in 1992/93.
We were told we eighter had to have no beard or a full beard.
Nothing inbetween was considered ‘kosher’, (as I remember it).
I guess working in a bank, as an advisor like that, could be compared
with representing a country’s army.
At least I thought it was a bit strange, that the Barclays-staff have
a three day beard, like we call it, in Norway.
(Like Richard Gere, in Pretty Woman, I guess).
Farrell also asked me if I had any days I couldn’t have the meeting.
And then she asked me if Friday was ok.
And then she changed it to Friday next week.
And then she didn’t answer when I wanted to have the meeting later than 10 AM.
So I wanted to complain about that Barclay Bootle aren’t good at
custommer-service.
Thanks in advance for any help with this!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Jul 2, 2014 at 4:45 PM
Subject: Complaint/Fwd: Property in Norway
To: Customer.Relations@rbs.co.uk
Cc: complaint.info@financial-ombudsman.org.uk
Hi,
I was a bit in a hurry at the library yesterday, so I didn’t notice
that you called me ‘Sir/Madam’.
It’s an insult that you call me Madam I think.
This I wanted to complain about.
Weren’t RBS supposed to be sold to Santander.
When is this sale going to happen, I was wondering.
The sooner the better, I hope.
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, 1 Jul 2014 15:56:32 +0100
Subject: Re: Property in Norway
To: ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>
Cc: “complaint.info” <complaint.info@financial-ombudsman.org.uk>
Hi,
ok, which UK bank would be able to give me a loan on a propery in Norway then?
Are there other British banks who are more international?
Regards,
Erik Ribsskog
On 7/1/14, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote:
> Dear Sir/Madam,
>
> Thank you for your e-mail.
>
> At the outset, I would like to apologise for any inconvenience this
> matter may have caused you.
>
> Unfortunately, we will not be able to provide a mortgage for a property
> outside the UK.
>
> For opening a graduate account you will need to visit any RBS branch to
> discuss the eligibility.
>
> Regards
> Imran khan
>
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 27 June 2014 12:12
> To: ~ RBS Customer Relations
> Subject: Property in Norway
>
> Hi,
>
> I own part of a property in Norway.
>
> (My father inherited this, (from his bachelor-uncles, after two of them
> had died), in 2005, but didn’t want to own it, for some reason, and gave
> half of his share on to me).
>
> My third bachelor-uncle, (Idar Sandersen), still lives there.
>
> But he is more than 90 years old.
>
> I want to sell it, but perhaps it’s better to wait, untill my granduncle
> dies.
>
> I’ve asked my earlier Norwegian banks, (from when I lived in Norway,
> that is DNB and Nordea), if they could loan me some money, on this
> property.
>
> But they have not given me any loans, for some strange reason.
>
> Because this property is in a place, (Hurum), where properties like
> this, are in demand, (since it’s close to the sea/fjord, etc.), it
> seams.
>
> I’m not sure if you at RBS are used to dealing with properties in
> Norway, so I’ve waited many years, with contacting you, about this.
>
> But I guess my share of this property could easily be worth ***
>
> And at the same time, I have problems with the Jobcentre.
>
> They stop my allowance, ‘all the time’.
>
> (And they also take me to court, acusing me of haveing written dirty
> e-mails to their staff.
>
> I rather want to live on the money for this propety I own, than having
> to deal with the Jobcentre any longer.
>
> If that’s possible).
>
> Can I please get a loan, on this property.
>
> And then I can pay it back, after Idar Sandersen dies.
>
> Since I almost starve to death, every year, (or so), due to problems
> with the Jobcentre.
>
> I’ve also gotten my degree, in 2009, from Oslo University College.
>
> Could I please have a bank-account, for graduates, with an overdraft,
> (for graduates), I was wondering.
>
> Best regards,
>
> Erik Ribsskog
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