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Gmail – Complaint/Fwd: [SR 1-284217844]

Erik Ribsskog
<eribsskog@gmail.com>

Complaint/Fwd: [SR 1-284217844]

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Apr 17, 2013 at 7:29 PM

To:
along@farmfoods.co.uk

Cc:
customerservice@sainsburys.co.uk

Hi,

today I shopped at Farmfoods in Walton Rd., in Kirkdale.

The brunette lesbian, (I think she must be), seemingly hid behind a frezer and pushed to boxes of Wheetabix, down on a freezer, as if to make a load noise, as if to scare me.

And then this cashier suddently appeared from behind that freezer, to put the boxes up.

I’m an old Store Manager, who has worked for around 15 years, in grocery-shops.

So I thought this was a bit strange.

It was like she terrorised the custommers on purpose, I think.

I couldn’t see any other custommers, in the shop, when I was there, (at around 5.40 PM, I think it was).

Perhaps this cashier has scared all the custommers away from the shop?

I’m not sure if this was on purpose, but it seemed that way, to me.

So I thought I should write an e-mail about this.

I have earlier written to you, since you stopped selling my favoritte chicken-steaks, (Chicken Wiglets).

But I’ve found a new favoritte now, hot and spicy chicken steaks, (which you sell 3 for 2 pounds).

They are much better than the chicken steaks at Sainsburys I think.

So therefore I drop by Farmfoods, before I go to Sainsburys, sometimes.

Just to buy this good tasting dinner.

But I didn’t like that the cashier seemingly tryed to kill me by trying to scare me, so that I would get a heart-attack, or something.

If that’s what she tried to do.

She didn’t want to say ‘bye’ or ‘tara’ eighter.

Only ‘see you’.

(When I said all three).

I think ‘bye’ is more polite than ‘see you’, if I’m not mistaking.

And the cashier didn’t apologise for the load noise eighter, when she put the cereal-boxes back up on the shelf, over the freezer.

Maybe you should let the cereal-packs stay in the box, if the fall down, and make a load sound, like this.

It was almost like it sounded like a bomb, now in these terror-times.

Regards,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Mar 14, 2013 at 4:29 PM
Subject: Re: [SR 1-284217844]
To: customerservice@sainsburys.co.uk
Cc: Andy Long <along@farmfoods.co.uk>, Victoria Duffy <Victoria.Duffy@asda.co.uk>

Hi,

I’m just back, after shopping at Farmfoods and Sainsbury’s.

At Sainsbury’s a Securitas-guard patroled right in front of me, when I walked in to the shop.

I thought that was almost like a provocation.

(This was your Rice Lane shop, as usual).

Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40’s, suddently started lifting on my basket, to get to a basket, which was underneath mine.

(From the custommer before me).

I’ve seen at Asda.

At the self-service tills there.

That a sing says: ‘Always explain the intervention’.

Your staff didn’t do this.

She made me almost get a shock, I think I have to say.

This was like something that could only have happened in Russia.

I brought my own basket back to the entrance-area, (around where the Security-guard was).

And it was no shortage of baskets there.

So I think I have to call this a basket-case.

Why do your staff act like they’re trained in Russia?

This was like a provocation, I think.

You should learn from Asda, which are owned by Wal-Mart, which is an American company.

Also, (unilke Asda, Tesco, etc), the self service tills in this shop.

(Sainsbury’s Rice Lane).

They are aqwardly placed.

The carrier-bags are placed to far away from the custommers, I think.

I think your better at own brand tinned food, than Asda.

But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.

(Something like this).

In your last e-mail.

There’s no excuse for ignorance, a saying, (here in the UK), says.

But I don’t think you’ve heard that saying.

So I want to escalate all the complaints I’ve sent you, please.

Also, your mashed potatoes, smell bad, which isn’t the case, with Asda’s own-label mashed potatoes.

And Aldi are better at chicken-steaks, I think.

Also, you don’t have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

I wanted to please escalate all the complaints I’ve sent you, please.

Erik Ribsskog

On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.

We strive to provide our customers with great quality products at all times. I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.

We now consider this matter to be closed and will be having no further correspondence in regards to these matters.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 13.03.2013 02:57:04 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

also, at Christmas, your quite old femal staff with blonde hair.

In the check-out.

(I bought so much food for Christmas that I used a trolley and went to the manual check-out).

She had to have antennas on her, since it was Christmas, it seemed.

She was almost crying, from this ridiculus costume, it seemed to me.

It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.

The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

But your staff didn’t do this.

So it was a bit like a shop from Mars, last Christmas, I think.

Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.

Erik Ribsskog

On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

Thanks for your email. We appreciate you taking the time to get in touch as your feedback is important to us.

We want to ensure you receive great service, so we need to investigate your query a little further. We’ll be back in touch as soon as possible.

Thanks for your patience.

The Customer Service Team

Sainsbury’s Supermarkets Ltd.

0800 636 262

www.sainsburys.co.uk

—–Original Message—–
From: eribsskog@gmail.com

Sent: 13.03.2013 01:34:45 PM
To: customerservice@sainsburys.co.uk
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

is your head-office in Moscow or something?

Your reply just look like a mess to me.

Those higher managers, (or what they were), were definetly just standing around.

I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.

You just invent a reply, it seems to me.

I have no confidence in you due to this.

These people weren’t even in uniform/work-clothes.

Even if that isn’t isn’t reflected in your reply, I think.

Also, Sainsbury’s low-priced noodles, doesn’t taste good.

And Sainsbury’s low-priced potato-mash smells bad, I think.

(I tried it last week-end, but I just threw it, due to the smell, I have to admit).

Good luck with the Moscowits, Marsians and Gremlins.

Erik Ribsskog

On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email.

As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.

In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment. Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

Kind regards

Stacey Canon | Senior Careline Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 08.03.2013 03:42:07 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

Hi,

I’ve sent to your college, Katarina Dick, about this, earlier this week.

(And asked her to escalate).

So this is being dealt with already, I think I have to say.

Regards,

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it’s strange that all your machines doesn’t seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn’t work, the next week.

(Which I haven’t seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It’s like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and the further information you provided. I’m sorry to learn you’re unhappy with our response.

As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this. The instruction to decline the card comes direct from the card provider. As I’m sure you can appreciate, we need to act on such requests.

The only way to resolve this is to contact your card provider. They’ll be able to carry out a full investigation and establish the reason the card was declined. Unfortunately, we’re unable to do this on your behalf.

Your card provider wouldn’t be able to provide us with any of this information. This would constitute a breach of the Data Protection Act. Your card provider will only be able to discuss this with you. I’m sorry we’re not able to assist you further.

We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

Kind regards

Pamela Scott | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 05.03.2013 12:53:19 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

Hi,

I’ve sent about this complaint earlier today, (Monday):

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it’s strange that all your machines doesn’t seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn’t work, the next week.

(Which I haven’t seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It’s like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your email reply. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

I can confirm that the information my colleague Jamie and Stacey provided you is correct. When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider. I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down. We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
We appreciate you taking the time to come back to us and hope the information we have provided is useful.

Kind regards

Katrina Dick | Senior Customer Manager
Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

—–Original Message—–
From: eribsskog@gmail.com
Sent: 02.03.2013 05:28:17 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

Hi,

like I wrote in the first e-mail about this problem.

If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.

The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

So is the UK more than 20 years behind Norway, when it comes to this?

This doesn’t seem likely, to me.

I wonder if there have been some ‘Gremlins’ here, messing with my account.

I think it’s poor custommer-service, that you don’t investigate what has happened here.

I have also gone to business-school, and learned that the custommer is always right.

I think the UK is poor on custommer-service.

You should learn from the USA, I think.

It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.

Erik Ribsskog

On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

Our customers experience is important to us. We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider. I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us. I hope you can speak with you banking group and source the answer you require.

I appreciate you taking the time to get in touch.

Kind regards

Stacey Cannon | Careline Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 01.03.2013 04:50:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

Hi,

thank you for your e-mail!

I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.

I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.

I’ve sent you the recepts and all, so this is something you could find out, I think.

You are just being lazy here, it seems to me.

Dear I ask to get this escalated again?

Regards,

Erik Ribsskog

On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email. I am sorry you are unhappy with my colleagues’ previous responses.

I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct. When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.

As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

I hope this information is useful to you and we look forward to seeing you in store again soon.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

Hi,

I’ve worked as a store manager myself in Norway.

And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

So this wasn’t good custommer-support, I think.

Can I escalate this to your line-manager, please?

Erik Ribsskog

On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and further comments relating to your recent enquiry.

I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk. She’s asked me to send her apologies and was disappointed to hear of your experience. She’s advised when a card is declined in store we aren’t able to establish the reason. There can be several factors which can cause this for example the merchant provider may be down.

I appreciate the time you have taken to contact us and I hope this information is helpful.

Kind regards

Ajay Chand | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844]

Hi,

thank you for your e-mail!

I don’t think it could have been the card-provider, that the problem was with.

Because like one can see, on the recepits, that I attach copies of.

The card worked again, a minute after if first had been refused.

So it was just a temporarely problem, it seems.

But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

And this was in 1990/91.

But we had bank-terminals, in every other till.

And even 20 years ago, this didn’t happen.

If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.

So I think it’s to bad, that this worked in Norway, 20 years ago.

But it doesn’t work in the UK, today.

I know there is a company, in-between you and the banks.

(I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

So I think it could be some ‘Gremlins’ there perhaps.

This company was called ‘Bank Accept’, (or something), in Norway.

You probably have an equivalent, (to Bank Accept), here in the UK.

So I send again about this.

Perhaps you could escalate this to your line-manager.

Erik Ribsskog

On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Erik Ribsskog

Thanks for your email. I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit. I understand your disappointment as there was enough money in your bank.

We are not aware of any faults with our card machines at the minute. I can only recommend that you contact your card provider.

We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

Kind regards

Daniel Carr | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Shopping instore

The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven’t experienced this before.
(Even if I’ve worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393

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17. april 2013

E-post, Farmfoods, Klage
Jeg sendte en e-post til Passenger Shipping Association
Gmail – Complaint/Fwd: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

Erik Ribsskog

<eribsskog@gmail.com>

Complaint/Fwd: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

Erik Ribsskog

<eribsskog@gmail.com>

Sun, Apr 14, 2013 at 12:08 PM

To:

info@psa-ace.org

Hi,

I had a nighmare-experience when I wanted to go, to the Isle of Man, for Easter-holiday.

I was refused to go, by some underworld, (it seemed), that was let to control the ferry-terminal, by the ferry-company.

Something like this.

Perhaps you could have a look at this, (which I explain more about in some of the forwarded e-mails)?

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sun, Apr 14, 2013 at 9:47 AM

Subject: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?
To: cbp.labhq@dhs.gov, Trip@dhs.gov
Cc: post@mfa.no

Hi,

it isn’t only the USA who have refused me to go on holiday, for funny reasons.

This easter Isle of Man also did the same.

The difference is that I get a refund, for my ticket-expenses this time.

USA owe me around £2000 in ticket-expenses, I think.

And you should also pay like a million dollars in compensation for messing with me, I think.

Erik Ribsskog

PS.

Here is more about this:

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: Your booking at Adelphi Hotel

Erik Ribsskog

<eribsskog@gmail.com>

Sun, Apr 14, 2013 at 1:13 AM

To:

adelphihotel@hotmail.com

Cc:
iom.reservations@steam-packet.com, l.kennedy@easylaw.co.uk, emb.london@mfa.no, hv-02.kontakt@mil.no, enquiries@tynwald.org.im, gudmundur.einarsson@efta.int, eftacourt@eftacourt.int, Elin.BJERKEBO@efta.int, inquiries2@un.org, HRW UK <hrwuk@hrw.org>, amnestyis <amnestyis@amnesty.org>, info@sia.homeoffice.gov.uk, info@steampacketholidays.com

Hi again,

my grandmother Ingeborg, told me, (and possibly my sister Pia), in the 80’s or 90’s, that my aunt Ellen, always used to be the first of the airplane, from where she lived in Switzerland, when she went to her old home-land Norway.

And aunt Ellen didn’t have any luggage, for some reason.

So my aunt Ellen always had to go throw a horrible control, where they looked for narcotica, my grandmother said.

I guessed they must have put their fingers up both my aunt Ellens anus and vagina, to look for drugs there.

(That’s how it must have been, I guess, even if my grandmother didn’t detail it like that.

But she was shook, so I guess it must have been like that, by interperating what my grandmother said and how she looked, while she told this).

But I don’t know if these people found any drugs in my aunt Ellens vagina and anus.

My sister Pia and I visited aunt Ellen in Switzerland, in the summer of 1987, and then aunt Ellen told us that she grew a kind of mariuahna, in her garden, after planting seeds, from bird-seeds-(food)-bags.

And she sent this mild mariuana to friends in Denmark labeling it ‘herb-tea’, I remember she said, and the Danish customs always let her send the marijuana, my aunt said, probably because she’s after Løvenbalk and Danish King Christoffer II and Plantagenet, etc.

But I don’t know if the airport-control found any narcotics, in my aunts vagina and anus.

But it’s a bit relief, for me, after being the victim of this homosexual clapping, from the SIA ID-guy Moreton.

That my aunt also get sexualy harrased when she goes abroad.

So it’s isn’t only me, in my familiy, at least.

But my aunt don’t send my inheretence, after grandmother Ingeborg, who died in 2009.

Becuase my aunt has moved back to Norway now.

But I guess Ellen uses these money for narcotics.

Who knows.

Just as an update.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sun, Apr 14, 2013 at 12:16 AM

Subject: Re: Your booking at Adelphi Hotel

To: adelphi hotel 3 star <adelphihotel@hotmail.com>

Cc: iom.reservations@steam-packet.com, l.kennedy@easylaw.co.uk, emb.london@mfa.no, hv-02.kontakt@mil.no, enquiries@tynwald.org.im, gudmundur.einarsson@efta.int, eftacourt@eftacourt.int,Elin.BJERKEBO@efta.int, inquiries2@un.org, HRW UK <hrwuk@hrw.org>, amnestyis <amnestyis@amnesty.org>, info@sia.homeoffice.gov.uk, info@steampacketholidays.com

Hi,

thank you for the e-mail!

I didn’t have the chance to cancel 24 hours in advance, due to that the ferry-company refused me to go with the ferry, to the Isle of Man, on the same day, that the booking was for.

This was just some silly terror-stuff, I’d say.

Two guys without uniform attacked me, after I’d passed the ferry-company security-guards.

So these weren’t really working for the ferry-company, I think.

And the captain used some gossip, as excuse, for not letting me go with the ferry.

And the guys without uniform, (but with SIA-ID’s), they, (Mr. Moreton), touched me, all over my upper-body.

It was like gay sex, I think.

I’m never going to go to the Isle of Man again.

One have to have gay sex with terrorists to go there, it seems.

I suspect the Order of St. John.

At least, my grandmother Ingeborg, (who was from Danish royalty), once told me, (in the 90’s, I think it must have been), that my aunt Ellen always was harrased when she traveled abroad.

It’s that order who mess with people who are after Plantagenet etc., I think.

Something like that.

But thanks for the e-mail.

Really I should have gotten millions of pounds in compensation, for this terror-act.

But this order also controls the lawyers, I think, so I don’t think I’m going to get a penny.

At least not a penny more than the ticket(s).

Thanks again for the e-mail!

Regards,

Erik Ribsskog

On Fri, Apr 12, 2013 at 2:36 PM, adelphi hotel 3 star <adelphihotel@hotmail.com> wrote:

Thank you for your e mail, sadly if you are a no show full price is taken had you let us know 24 hour earlier no charge would have been taken. please see booking .com contract. Yours L Carr………Adelphi

Date: Thu, 11 Apr 2013 16:02:17 +0100

Subject: Fwd: Your booking at Adelphi Hotel

From: eribsskog@gmail.com

To: iom.reservations@steam-packet.com

CC: adelphihotel@hotmail.com; l.kennedy@easylaw.co.uk; emb.london@mfa.no; hv-02.kontakt@mil.no;enquiries@tynwald.org.im; gudmundur.einarsson@efta.int; eftacourt@eftacourt.int;Elin.BJERKEBO@efta.int,

Hi,

I’m refering to your letter which I recieved yesterday, (and attach a photo of).

Like you can see in the forwarded e-mail, I had also paid for a hotel-room, at Adelphi hotel, in Douglas, for around £35, for my short holiday, to Isle of Man.

It says that they don’t refund the tickets if one doesn’t use the hotel-room, so you owe me more than for the ferry-trip, I think.

Also your SIA-ID guys, who didn’t wear any uniform with your logo, they patted me all over my upper-body, in a way that was almost like homosexual sex, I think.

This was very embarrasing, and I felt Mr. Morton, (I think his name was), hands on me, for days, after this ‘near-gay-experience’, like we say, in Norway.

Do one have to be homosexual to go to a holiday in the Isle of Man?

It seems like that to me.

Who employed these ‘goons’ who seemed to me, hadn’t shaved, for a weeks, (Mr. Moreton), and the other guy hadn’t washed his hair for weeks, it seemed.

What the hell was this?

Some kind of sharia or vendetta or something?

The captain of your ferry, was just gossiping, like a woman.

He didn’t know who had sent you an e-mail, even so he refered to it.

How can people take your ferry-company serious when you listen to gossip?

This was a scandal, I think.

If this had been in America I would have gotten millions of dollars in compensation, I think.

And you only give me the money for the ticket.

I’m an earlier Store Manager and Home Defence-guy, from Norway.

This is like you disgrace the Norwegian Home Defence.

This was sickening, I think.

You should pay a lot more compensation when you mess with people like this, I think.

This was like a terrorist-act, I think.

To SIA-guys, an African woman, one captain John and a Police-officer terrorising me.

Who is behind this?

The mafia, the CIA, Al Quaida?

It’s a disgrace to the free world.

Companies should be made to pay for terrorising people like this, so to scare other companies from doing the same.

Like they do in America.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sun, Mar 31, 2013 at 3:21 AM

Subject: Fwd: Your booking at Adelphi Hotel

To: adelphihotel@hotmail.com

Cc: l.kennedy@easylaw.co.uk, “emb.london” <emb.london@mfa.no>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

Hi,

I didn’t get on the ferry to Isle of Man, today, (Saturday), because of problems, at the Ferry-terminal.

When I went in there, two guys from SGI, (a security-company), wanted to look in my bag.

On guy was unshawen and the other guy had greasy hair.

So I thought these could have been criminals that wanted to steal my bag.

But on guy showed me his ID, and he worked for ‘SIA’ it said, and his name was Mr. Morton, (the unshaven guy), or something.

The Police was also there.

(I don’t know if the ferry company called them).

SIA was happy with me to go with the ferry.

But then the captain, (John?), told me I couldn’t go, because of something on my blog, taken out of context.

And someone had sent him a e-mail-threats, in my name, (he said).

(He had a printed e-mail there that was folded, so I don’t know who sent it).

A Police officer with number ‘8156’.

Wondered if I could close down my blog, since someone sends threatening e-mails all the time, in my name.

But there’s something called freedom of speach, isn’t it?

So I just said I could close it if I wanted to.

(But that would be to give in to terror, I think).

The Police officer told me to tell them if I knew who sent the e-mail, (in my name).

I said I’ll do that.

But that’s really their job to find out, isn’t it?

Seems the Police want’s to have a ‘cowboy-image’ and are afraid to be called nerds, and therefore don’t want to investigate e-mail-crime.

Something like this.

I used to work out at the Adelphi hotel in Liverpool, after a collegue, (Karianne), recomended this hotel for working out, (when we worked at Arvato, in the Cunard Building).

So I thought Adelphi seemed fine, at the Isle of Man.

I thought you perhaps had the same owners, (or something), you see.

I send a copy e-mail to my lawyer since someone make my life hell, by sending fake e-mails in my name.

I just thought I’d go at an Easter Holiday to Isle of Man, and have a look at the Thynwald etc, (with the viking-ship-flag), to get away a bit, since I haven’t been out of England, since 2005.

But unfortunately, due to the ferry company, this wasn’t possible.

But I didn’t want to argue, with the captain.

(After September 11th etc., I don’t think one should do that).

So I just said I would celebrated Easter at home, and left the ferry-terminal, (but I had to chat with the Police-offer, while I went out of the ‘ferry-company-area’.

Sorry that I didn’t explain earlier why I didn’t go to get the room, that I’d book.

But I thought this scene was very embarrasing, so I thought I had to go and drink some lager, before I went home.

The Police-officer also wanted to know where I lived, so I wondered a bit if Police would be on my door, when I got home, so I went and had some pints, because I had had enough embarasment for one day.

Sorry about this!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Booking.com <customer.service@booking.com>

Date: Fri, Mar 29, 2013 at 10:43 PM

Subject: Your booking at Adelphi Hotel

To: eribsskog@gmail.com

Thank you, Erik! Your booking is now confirmed.

Best Price Guaranteed Print

Booking number

777190006

PIN code
0307

E-mail

eribsskog@gmail.com

Booked by

Erik Ribsskog

Your reservation:
1 night, 1 room

Check-in:

Saturday, 30 March 2013
(from 12:00 – 22:00)

Check-out:

Sunday, 31 March 2013
(from 10:00 – 11:00)

Single Room

£ 29.17

VAT (20%) included
£ 5.83

Total price

£ 35

Please note: additional supplements (e.g. extra bed) are not added to this total

Change of plans? Hey, it happens.

Visit My Booking.com to edit your dates. You can also reserve parking, request a bigger bed or evenadd breakfast to your stay.

Don’t have an account? No problem. Sign-in not required!

Adelphi Hotel

Address:

15 Stanley VW Broadway
Douglas, IM2 3JA

United Kingdom

Phone:

+441624676591

E-mail:

adelphihotel@hotmail.com

Travel information:

Show directions

Room details

Guest name:

Erik Ribsskog

for max. 1 person.

Meal plan:
Breakfast is included in the room rate.

Prepayment :

100 percent of the first night will be charged on the day of booking.

Cancellation policy:

If cancelled up to 7 days before date of arrival, no fee will be charged.If cancelled up to 1 day before the date of arrival, 100 percent of the first night will be charged.If cancelled later or in case of no-show, the total price of the reservation will be charged.

Cancellation cost:

From 29 March 2013 23:42 [CET] : GBP 35

This reservation can not be cancelled free of charge.

Hotel policies

Guest parking:

Free public parking is possible at a location nearby (reservation is not needed).

Internet:

WiFi is available in all areas and is free of charge.

Customer Service Info

Local number: 0800 376 3580
When abroad : +44 20 3320 2609

Payment

You have now confirmed and guaranteed your booking by credit card.

All payments are to be made at the hotel during your stay, unless otherwise stated in the hotel policies or in the room conditions.

Please note that your credit card may be pre-authorised prior to your arrival.

This hotel accepts the following forms of payment:

Visa, Euro/Mastercard, Maestro, Solo, Switch

Don’t Forget

You can change or cancel your booking via our online self service tool My Booking.com:

https://secure.booking.com/myreservations.html?tmpl=profile/myreservations;bn=777190006;pincode=0307

Have a great trip!
– The Booking.com Team

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Aug 12, 2010 at 9:34 PM
Subject: Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?
To: cbp.labhq@dhs.gov
Cc: post@mfa.no

Hi,

I’m trying to find the right US Government organisation, to claim refunds for ticket-expenses, when being thrown out of the USA, for no proper/good reason.

Hope I send the e-mail to the right address this time!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: RedressFinal, Trip <Trip@dhs.gov>

Date: Mon, Jan 4, 2010 at 3:13 PM
Subject: RE: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?
To: Erik Ribsskog <eribsskog@gmail.com>

If you

have additional questions, we recommend that you contact Customs and Border Protection

(CBP) directly. For general CBP inquiries, please call the

Customer Service Center Monday-Friday, between 8:30 a.m. and 5:00 p.m. Eastern

Time.

General

Inquiries

– 877-CBP-5511

International Callers – (703) 526-4200

TDD –

866-880-6582

Sincerely,

DHS TRIP

From: Erik Ribsskog

[mailto:eribsskog@gmail.com]

Sent: Monday, January 04, 2010 8:53 AM

To: RedressFinal, Trip

Cc: post@mfa.no

Subject: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske

myndigheter?

Hi,

last year, I got a letter from US Customs and Border

Protection, Maureen Dugan, Acting Executive Director, Admissibility and

Passengers Program, Office of Field Operations, from May 14 2009.

I’ve thought more about this, later last year, and I’ve been

in contact, with the American Embassy in Oslo.

They told me to contact you again.

Since, I can’t see that I did anything wrong, going on a flight to Detroit,

even if I hadn’t booked a hotel in advance, since I had about £10.000 or 20.000

$ on my Visa-card, from my study-loan, for some studies that I had to interupt.

But then I was free to use this loan in which way I wanted to, this is normal

in Norway, that one can use ones study-loan, to other purposes than studying,

if conditions change, regarding ones study-situation etc., after one have

received or applied for a study loan, from the Norwegian Government, like it

did in my case.

So I think it is unfair, that I had to go back to Europe,

since I can’t see that I have done anything wrong.

I also had to buy a new ticket, that cost more than or around 2.000 $.

I told the American Embassy in Oslo, that I’ve been using

around 20.000 NOK or around 4.000 $ on airplane-tickets, to and from America.

And I wasn’t allowed in to the USA even if I’m a law abiding Norwegian

citizien, who has never been denied entry more or less anywhere before.

And also, my suitcase, was delayed for one day, when I went back to Europe, and

Oslo.

(Since US Homeland Security had found a lighter, in my suit-case).

So I had to stay on a hotel in Oslo, (Gardermoen), for one night, waiting for

my suitcase.

And that hotel cost 1.000 NOK a night, or around 200 $.

So my expenes where around 4.200 $ for plane tickets and

hotel.

And what did I get in return?

Nothing, I didn’t get to spend a single second in the USA.

So I think I should be given compensation from the US

Government, for this poor treatment and travel expenses.

In addition, I’ve a lot of time, on sending you e-mails to complain about rude

treatment, from US Immigration Control, on Detoit International Airport.

So I think I should be given more compansation, than just flight and hotel

ticket costs.

I mentioned the figure 100.000 NOK, as a minimum, of what I think I should be

compensated, for bad treatment, from the American Government.

I also know that compensations are high, in the USA, and if

an American citizen had been treated like this, in eg. Norway, then ‘hell would

have been loose’.

And compensations in the USA are generally high, so I don’t

think 100.000 NOK or 20.000 $ is much to ask for, in compensation, considering

the poor and unfair treatment I’ve received from the American Government, in

connection with my flight to Detroit, in 2005, with Lufthansa, from Frankfurt.

The check for at least the mentioned amount, can be sent to:

Erik Ribsskog

Flat 3

5 Leather Lane

Liverpool

GB-L2 2AE

I’m also sending a copy of this e-mail to the Norwegian

Foreign Ministry, to whom I’ve also complained about the way I was treated by

the American Imigration Control in Detriot, earlier.

I hope this is alright and thank you very much in advance

for you help!

Sincerely,

Erik Ribsskog

———- Forwarded message

———-

From: Oslo, IRC <osloirc@state.gov>

Date: 2010/1/4

Subject: RE: Kompansasjon for tull fra amerikanske myndigheter?

To: Erik Ribsskog <eribsskog@gmail.com>

Hei Erik,

Amerikanske ambassader er

underlagt State Department, men dette virker mer som Department of Homeland

Security’s område. http://www.dhs.gov/index.shtm

Med vennlig hilsen,

Information Resource Center

U.S. Embassy, Oslo

osloIRC@state.gov

21 30 85 40 (phone hours: 2-4pm)

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: Saturday, December 26, 2009 8:14 PM

To: Oslo, IRC

Subject: Kompansasjon for tull fra amerikanske myndigheter?

Hei,

tidligere

iår, så fikk jeg et beklagelse-brev sendt til meg i England, hvor jeg bor nå,

etter å ha blitt tullet med av amerikanske myndigheter, på flyplassen i

Detroit, i 2005, og sendt tilbake til Europa, med engang jeg kom til USA, uten

noen bra begrunnelse ble jeg tullet med.

Kofferten min ble også holdt tilbake, en ekstra dag, så jeg måtte bo en dag på

hotell på Gardermoen.

Når jeg tenker på det nå, så var det fint å få beklagelse-brev.

Men billettene til og fra USA, kosta meg jo rundt 20.000 norske kroner.

Og 1000 kroner for hotellet på Gardermoen.

Pluss at jeg synes at jeg burde fått noe for tort og svie også.

Så 100.000 norske kroner, ville jeg ha sett på som et slags minstebeløp, å få i

kompansasjon, siden kompansasjoner er så høye i USA, så hvis dette hadde skjedd

med en amerikaner, så hadde jeg vel fått mange millioner.

Sjekk kan sendes til:

Erik Ribsskog

Flat

Leather Lane

Liverpool

GB-L2

2AE

Storbritannia

Med

flyplass-krøll hilsen

Erik Ribsskog

Gmail – RE: Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516] [SR 1-285895918]

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

RE: Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516] [SR 1-285895918]

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Mar 22, 2013 at 3:33 PM

To:
customerservice@sainsburys.co.uk

Hi,

ok.

At least it’s still possible to buy water at Sainsbury’s.

(Unlike at Aldi, where I was refused this).

And I have to shop somewhere.

So I’ll just wait and see, and perhaps your problem with ‘Gremlins’ will be better, in the future.

We’ll see.

Thanks for the e-mail!

Regards,

Erik Ribsskog

On Fri, Mar 22, 2013 at 3:28 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your email with further comments.

We have forwarded your comments previously about the issues you raised in our Rice Lane store to the managers. I have also logged your further comments into our internal system and these will be made available to the relevant department in store.

If you have any further issues about services or customer service, please contact Mr Phil Seddon, Store Manager at this branch on 0151 523 1886 who will be more than happy to address your concerns.

Kind regards

—–Original Message—–
From: eribsskog@gmail.com
Sent: 21.03.2013 07:12:22 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]

Hi,

I know I’ve asked you to escalate.

But I was in your shop in Rice Lane again now, and I thought it was a bit intimidating, that your big African security-guard, and three Sainsbury-staff, (it seemed), were standing in a group, in the middle of the shop, without saying anything, (but just observing).

I’ve seen aomething similar at Tesco.

(The Superstore in Liverpool One).

A group of managers in suits, motivate some other staff, outside of the fresh-food-department.

But your managers didn’t say anything.

And I went back to buy a bottle of water, that was also on my shopping-list, and then these people didn’t stand around in the shop, (without doing anything), any longer.

This seemed almost militant, to me, and a bit intimidating, really.

It reminded me about an episode at Aldi, earlier this week.

They also had an African security-guard, and two or three other staff standing that close to me, discussing that they were sold out of 0.5 litre water-bottles.

You also had a young ‘retard’ and his two parents there.

Like it was also at Aldi, that mentioned day, a bit older retard, in one of their slow moving queues.

And when I went out of the shop the second time, a Sainsbury-woman started screaming to a collegue, to buy her water.

(When I was just purchasing a water-bottle, in the self-service check-outs).

Your shop is almost a bit weird, I think.

Have you read about the Aldi-episode, on my blog?

Are you doing some kind of wicka-stuff, I’m wondering.

Are you monitoring me in your shop?

There has also been a similar episode, where you were monitoring the customers, (like I’ve complained about).

Are you monitoring the custommers?

And why only when I’m in the shop, it seems.

This seems very odd to me.

Please escalate this complaints with my other complaints, (like I wrote to you, earlier today).

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Mar 21, 2013 at 12:55 PM
Subject: Re: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]
To: customerservice@sainsburys.co.uk

Hi,

I understand that this was escalated to you.

But I’ve asked to please get this escalated again.

I can’t see that you’ve done this.

Erik Ribsskog

On Wed, Mar 20, 2013 at 10:33 AM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email. I’m sorry you’re unhappy with our previous responses. I can confirm that I’m a senior customer manager and this has been escalated to myself.

We want to make our customers shopping trips as convenient as possible and we introduced our self checkouts as an efficient and speedy alternative to manned checkouts. However, we recognise that they are not ideal for all our customers and we aim to provide a choice, which includes opening more manned checkouts for our customers who prefer them. You certainly should not feel pressured into using these tills.

We have a TRY promise were if you’re unhappy with any of our own brand products, you can get a full refund by taking the packaging and receipt to the customer service desk in any store. If you could reply with more information on the chicken steaks you’re referring to, I can investigate this further. Ideally if you have any information on the packaging, I can log this with our buyers.

I’ve called our Rice Lane store and spoken to my colleague, Kim Tingsley, the Customer Service Supervisor. Kim advised that there was a problem with one of the bank terminals in the store. Although the banks aren’t managed by the store, this was reported immediately and has since been fixed. I appreciate you’d like more information on this but as the banks are managed externally, we’re unable to provide any more information.

Kim wasn’t aware of any problems with the self service checkouts. If you could reply confirming which date you entered the store and what was wrong with the tills and also more information on the antennas you mentioned, I can investigate this further with the store. I appreciate these issues have been going on for some time. If you could reply with your contact number, we’d be happy to call you in order to resolve these for you.

We’re grateful that you’ve taken the time to contact us and look forward to your response.

Kind regards

Jack Barr | Senior Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 18.03.2013 03:32:31 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: [SR 1-284217844] [SR 1-285513533]

Hi,

ok, and how about the awkward self-service-tills?

Have you gotten a lot of complaints about them?

And the antennas for Christmas.

Am I the only one who have complained?

And the chicken-steaks aren’t that delicous, I think.

Has this really been escalated now, by the way?

How can you explain two ‘Gremlin-attacks’ in a few days, in this shop?

(The problem with the bank-terminals and the six self-service tills).

I think it’s bad custommer support that you don’t explain to me, what was wrong, with the bank-terminal.

One single phone-call.

How hard can this be?

This seems very strange to me.

It’s like you don’t really try, I think.

I’ve asked to escalate this.

I can’t see that that has really happened.

So I try again.

Erik Ribsskog

On Mon, Mar 18, 2013 at 3:11 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Erik Ribsskog

Thanks for your email. I’m sorry that you were unhappy with your trip to our Rice Lane store. I can understand your disappointment as you saw some of the behaviour as a “provocation”.

It is never our intent for our customers to feel awkward in store, we wish for our customers to enjoy their shopping experience. Our security guards patrol for the safety of all our customers and are not there to provoke anybody. I apologise that a colleague moved your basket without asking. I have passed your comments onto management who appreciate all customer feedback.

We’re grateful to you for taking the time to contact us and we look forward to seeing you again shortly.

Kind regards

Careline Hot Topic Queue | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 14.03.2013 04:29:58 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: [SR 1-284217844]

Hi,

I’m just back, after shopping at Farmfoods and Sainsbury’s.

At Sainsbury’s a Securitas-guard patroled right in front of me, when I walked in to the shop.

I thought that was almost like a provocation.

(This was your Rice Lane shop, as usual).

Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40’s, suddently started lifting on my basket, to get to a basket, which was underneath mine.

(From the custommer before me).

I’ve seen at Asda.

At the self-service tills there.

That a sing says: ‘Always explain the intervention’.

Your staff didn’t do this.

She made me almost get a shock, I think I have to say.

This was like something that could only have happened in Russia.

I brought my own basket back to the entrance-area, (around where the Security-guard was).

And it was no shortage of baskets there.

So I think I have to call this a basket-case.

Why do your staff act like they’re trained in Russia?

This was like a provocation, I think.

You should learn from Asda, which are owned by Wal-Mart, which is an American company.

Also, (unilke Asda, Tesco, etc), the self service tills in this shop.

(Sainsbury’s Rice Lane).

They are aqwardly placed.

The carrier-bags are placed to far away from the custommers, I think.

I think your better at own brand tinned food, than Asda.

But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.

(Something like this).

In your last e-mail.

There’s no excuse for ignorance, a saying, (here in the UK), says.

But I don’t think you’ve heard that saying.

So I want to escalate all the complaints I’ve sent you, please.

Also, your mashed potatoes, smell bad, which isn’t the case, with Asda’s own-label mashed potatoes.

And Aldi are better at chicken-steaks, I think.

Also, you don’t have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

I wanted to please escalate all the complaints I’ve sent you, please.

Erik Ribsskog

On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.

We strive to provide our customers with great quality products at all times. I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.

We now consider this matter to be closed and will be having no further correspondence in regards to these matters.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 13.03.2013 02:57:04 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

also, at Christmas, your quite old femal staff with blonde hair.

In the check-out.

(I bought so much food for Christmas that I used a trolley and went to the manual check-out).

She had to have antennas on her, since it was Christmas, it seemed.

She was almost crying, from this ridiculus costume, it seemed to me.

It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.

The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

But your staff didn’t do this.

So it was a bit like a shop from Mars, last Christmas, I think.

Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.

Erik Ribsskog

On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

Thanks for your email. We appreciate you taking the time to get in touch as your feedback is important to us.

We want to ensure you receive great service, so we need to investigate your query a little further. We’ll be back in touch as soon as possible.

Thanks for your patience.

The Customer Service Team

Sainsbury’s Supermarkets Ltd.

0800 636 262

www.sainsburys.co.uk

—–Original Message—–
From: eribsskog@gmail.com

Sent: 13.03.2013 01:34:45 PM
To: customerservice@sainsburys.co.uk
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

is your head-office in Moscow or something?

Your reply just look like a mess to me.

Those higher managers, (or what they were), were definetly just standing around.

I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.

You just invent a reply, it seems to me.

I have no confidence in you due to this.

These people weren’t even in uniform/work-clothes.

Even if that isn’t isn’t reflected in your reply, I think.

Also, Sainsbury’s low-priced noodles, doesn’t taste good.

And Sainsbury’s low-priced potato-mash smells bad, I think.

(I tried it last week-end, but I just threw it, due to the smell, I have to admit).

Good luck with the Moscowits, Marsians and Gremlins.

Erik Ribsskog

On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email.

As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.

In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment. Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

Kind regards

Stacey Canon | Senior Careline Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 08.03.2013 03:42:07 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

Hi,

I’ve sent to your college, Katarina Dick, about this, earlier this week.

(And asked her to escalate).

So this is being dealt with already, I think I have to say.

Regards,

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it’s strange that all your machines doesn’t seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn’t work, the next week.

(Which I haven’t seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It’s like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and the further information you provided. I’m sorry to learn you’re unhappy with our response.

As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this. The instruction to decline the card comes direct from the card provider. As I’m sure you can appreciate, we need to act on such requests.

The only way to resolve this is to contact your card provider. They’ll be able to carry out a full investigation and establish the reason the card was declined. Unfortunately, we’re unable to do this on your behalf.

Your card provider wouldn’t be able to provide us with any of this information. This would constitute a breach of the Data Protection Act. Your card provider will only be able to discuss this with you. I’m sorry we’re not able to assist you further.

We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

Kind regards

Pamela Scott | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 05.03.2013 12:53:19 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

Hi,

I’ve sent about this complaint earlier today, (Monday):

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it’s strange that all your machines doesn’t seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn’t work, the next week.

(Which I haven’t seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It’s like an invasion of Gremlins, I think.

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your email reply. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

I can confirm that the information my colleague Jamie and Stacey provided you is correct. When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider. I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down. We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
We appreciate you taking the time to come back to us and hope the information we have provided is useful.

Kind regards

—–Original Message—–
From: eribsskog@gmail.com
Sent: 02.03.2013 05:28:17 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

Hi,

like I wrote in the first e-mail about this problem.

If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.

The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

So is the UK more than 20 years behind Norway, when it comes to this?

This doesn’t seem likely, to me.

I wonder if there have been some ‘Gremlins’ here, messing with my account.

I think it’s poor custommer-service, that you don’t investigate what has happened here.

I have also gone to business-school, and learned that the custommer is always right.

I think the UK is poor on custommer-service.

You should learn from the USA, I think.

It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.

Erik Ribsskog

On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

Our customers experience is important to us. We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.

As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us. I hope you can speak with you banking group and source the answer you require.

I appreciate you taking the time to get in touch.

Kind regards

Stacey Cannon | Careline Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 01.03.2013 04:50:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

Hi,

thank you for your e-mail!

I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.

I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.

I’ve sent you the recepts and all, so this is something you could find out, I think.

You are just being lazy here, it seems to me.

Dear I ask to get this escalated again?

Regards,

Erik Ribsskog

On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email. I am sorry you are unhappy with my colleagues’ previous responses.

I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct. When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.

As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

I hope this information is useful to you and we look forward to seeing you in store again soon.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

Hi,

I’ve worked as a store manager myself in Norway.

And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

So this wasn’t good custommer-support, I think.

Can I escalate this to your line-manager, please?

Erik Ribsskog

On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and further comments relating to your recent enquiry.

I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk. She’s asked me to send her apologies and was disappointed to hear of your experience. She’s advised when a card is declined in store we aren’t able to establish the reason. There can be several factors which can cause this for example the merchant provider may be down.

I appreciate the time you have taken to contact us and I hope this information is helpful.

Kind regards

Ajay Chand | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844]

Hi,

thank you for your e-mail!

I don’t think it could have been the card-provider, that the problem was with.

Because like one can see, on the recepits, that I attach copies of.

The card worked again, a minute after if first had been refused.

So it was just a temporarely problem, it seems.

But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

And this was in 1990/91.

But we had bank-terminals, in every other till.

And even 20 years ago, this didn’t happen.

If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.

So I think it’s to bad, that this worked in Norway, 20 years ago.

But it doesn’t work in the UK, today.

I know there is a company, in-between you and the banks.

(I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

So I think it could be some ‘Gremlins’ there perhaps.

This company was called ‘Bank Accept’, (or something), in Norway.

You probably have an equivalent, (to Bank Accept), here in the UK.

So I send again about this.

Perhaps you could escalate this to your line-manager.

Erik Ribsskog

On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Erik Ribsskog

Thanks for your email. I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit. I understand your disappointment as there was enough money in your bank.

We are not aware of any faults with our card machines at the minute. I can only recommend that you contact your card provider.

We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

Kind regards

Daniel Carr | Customer Manager

Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

—–Original Message—–
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
Subject: Shopping instore

The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven’t experienced this before.
(Even if I’ve worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393

**********************************************************************
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