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Stikkord: Bertelsmann Arvatos Microsoft Scandinavian Product Activation

  • Jeg lastet opp den videoen jeg lagde, om at Bertelsmann/Microsoft behandler sine ansatte som hunder, på Sol Klipps

    microsoft hunder

    http://www.sol.no/klipps/video/microsoft_behandler_sine_ansatte_som_hunder

    PS.

    Her er mer om dette:

  • Jeg sendte en påminnelse til Canis.no, om arbeidsforholdene på Bertelsmann/Microsoft







    Google Mail – Påminnelse til Morten Egtvedt/Fwd: Til Morten Egtvedt







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Påminnelse til Morten Egtvedt/Fwd: Til Morten Egtvedt




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Nov 16, 2009 at 8:05 PM





    To:

    kundeservice@canis.no



    Hei,

    jeg kan ikke se at jeg har mottatt noe svar på denne e-posten, så jeg sender en påminnelse om dette.
    Mvh.
    Erik Ribsskog
    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: 2009/11/5
    Subject: Til Morten Egtvedt
    To: kundeservice@canis.no

    Hei,

    jeg har lest det du har skrevet på Canis.no, om negativ forsterkning/aversiv kontroll.
    Jeg har jobbet på et arbeidssted, i England, Bertelsmann Arvatos Microsoft Scandinavian Product Activation, hvor de brukte negativ forsterkning for å kontrollere den minste ting, som medarbeiderne gjorde, (som om vi var roboter).

    Jeg har merket at jeg har vært stressa og har hatt vanskeligheter med å ta telefoner etter dette, (for det har gjort meg sliten/uvel, etter å ha tatt alle Microsoft-samtalene, over hundre hver dag, vanligvis, på et helt fastlagt mønsker da).

    Jeg lurte på om hva du synes om bruken av negativ forsterkning, på mennesker, i en jobbsammenheng, (for jeg har prøvd å ta opp dette, i rettsystemet, i flere år, men møter en vegg, som jeg mistenker at politiet står bak, med avlytting osv., eller hva det kan være, så jeg kommer ingen vei med rettsaken).

    Jeg har publisert om dette på nettet også, og jeg skal se om jeg klarer å finne en link.
    Håper på svar!
    Mvh.
    Erik Ribsskog

    PS.
    Her er linken til dokumenter jeg har publisert om denne arbeidssaken:





  • Jeg oppdaterte om problemene på Arvato’s skandinaviske produktaktivering, på Blue Kipper-forumet





    Microsoft treat their employees like dogs!, I discovered this when I worked for Arvato in the Cunard Building

    post Today, 08:56 AM

    Post #41

    Henry Newton

    Group: Members
    Posts: 525
    Joined: 31-July 08
    Member No.: 115

    I've just remembered why I only use freelancers and not full time staff

    ——————–


    Discounted web hosting and design for all Bluekipper members – VTSDesign

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    +Quote Post

    post Today, 11:22 PM

    Post #42

    Gary Jones

    Group: Members
    Posts: 141
    Joined: 3-August 08
    Member No.: 2,848


    QUOTE (Ryedale Blue @ Nov 6 2009, 08:56 AM) *


    I've just remembered why I only use freelancers and not full time staff

    Why is that then?

    The people working on Arvato MSPA were mostly agency staff by the way, even if I and three more employees, were made Arvato staff, about half a year before I was constructivly dismissed.

    Just something I remebered.

    It could be that I react more on things like negative reinforcement being used to control staff since I'm from Norway, where we don't have that strict dicipline in schools etc., so we aren't that used with being treated decending.

    Other staff from Norway also complained I remember, about that it was to strict control.





    http://www.bluekipper.net/index.php?showtopic=37771&st=40&start=40

  • Jeg diskuterer problemene på Arvato’s skandinaviske Microsoft-kampanje, på Blue Kipper

    post Today, 01:46 AM

    Post #40

    Gary Jones

    Group: Members
    Posts: 140
    Joined: 3-August 08
    Member No.: 2,848


    QUOTE (bluemingr8 @ Nov 5 2009, 10:50 PM) *


    I can understand some of the points you have raised, but unfortunately, that is the work environment of quite a few call centres in the UK. The main aim is to take as many calls as possible in each persons shift, to resolve as many queries as possible, etc. This means that general managers, shift managers and team leaders will always be instructed to find ways to reduce average handling times of calls. This means regular changes of scripts for calls and also frequent team meetings/briefs, to discuss AHT reports and to identify those staff members that need more 'Developing', because their AHT falls below the average time for the duration of their daily shift. You also mention that their was a fire alarm and that nobody knew it was a drill. Are your staff not notified by your fire wardens within your company as to what dates that the fire alarms are being tested? Also your fire wardens should make it quite clear that if a fire alarm continues for more than a set period of seconds (this is different within each company), then they should evacuate the building as if it were a real fire alarm.

    In reference to people not being promoted based on their ability to do the job they are applying for, this unfortunately happens in a lot of call centres. The same thing also applies to team leaders not taking calls. This is because they are recruited externally and do not want to show their ignorance at not being able to use or understand the system that you use on a daily basis. There are a few team leaders in the company that I work for that fall within this category.

    A lot of your points are valid ones, but you can hold as many forums and perspective sessions as you want, all they will boil down to is the same old shit, just a different session. I think you will lose whatever case you are building, because they will just print off the reports that detail all of the stats and they will use them against you.

    Hi,

    you write that call-centers try to get a person to answer as many calls as possible.

    But Arvato don't care about the employee.

    You get screamed at, even if you don't do anything wrong.

    If you use more than 15 seconds to log a tricky call, (maybe you want to write a note, of something you learned, from calling technical support etc.), then you get screamed at.

    And that's horrible sitting there, and knowing that you can get screamed at all the time, by team-leaders who's only job, more or less, is to sit there monitoring the employees, they didn't want to answer tricky calls etc., so they weren't like second line, I'd say.

    And I've been working as a food shop manager in Norway, and studied computing and business at Unversity-level, so I know that there are other ways of running a campaign, like the MSPA-campaign.

    This was of management is illigal in the UK, I've been told, on the BBC message board.

    I think in an employemt-contract, there are two parites, the company and the employee, where as on Arvato, it only seemed like it was the company.

    The employees were forgotten and threated like dogs, at least at MSPA, but you can see that Miele-staff etc., also complained.

    On the BBC-message board, call center managers from other call centers in the UK wrote, and said that this was an unacceptable way to run a call center:


    Reduced: 50% of original size [ 1280 x 800 ] – Click to view full image

    http://www.scribd.com/doc/4744613/thread-a…vices-liverpool







    http://www.bluekipper.net/index.php?showtopic=37771&st=20&gopid=969514&#entry969514

  • Jeg sendte en e-post til Canis.no, (et nettsted om hunder), om problemene på Microsoft-aktiveringa. For jeg tror de er de eneste som skjønner dette







    Google Mail – Til Morten Egtvedt







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Til Morten Egtvedt




    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Nov 5, 2009 at 2:09 AM





    To:

    kundeservice@canis.no



    Hei,

    jeg har lest det du har skrevet på Canis.no, om negativ forsterkning/aversiv kontroll.
    Jeg har jobbet på et arbeidssted, i England, Bertelsmann Arvatos Microsoft Scandinavian Product Activation, hvor de brukte negativ forsterkning for å kontrollere den minste ting, som medarbeiderne gjorde, (som om vi var roboter).

    Jeg har merket at jeg har vært stressa og har hatt vanskeligheter med å ta telefoner etter dette, (for det har gjort meg sliten/uvel, etter å ha tatt alle Microsoft-samtalene, over hundre hver dag, vanligvis, på et helt fastlagt mønsker da).

    Jeg lurte på om hva du synes om bruken av negativ forsterkning, på mennesker, i en jobbsammenheng, (for jeg har prøvd å ta opp dette, i rettsystemet, i flere år, men møter en vegg, som jeg mistenker at politiet står bak, med avlytting osv., eller hva det kan være, så jeg kommer ingen vei med rettsaken).

    Jeg har publisert om dette på nettet også, og jeg skal se om jeg klarer å finne en link.
    Håper på svar!
    Mvh.
    Erik Ribsskog

    PS.
    Her er linken til dokumenter jeg har publisert om denne arbeidssaken:





  • Her er mer om de negative virkningene, på hunder, ved bruk av negativ forsterkning, eller aversiv kontroll, som det kalles her

    negative virkninger

    http://www.canis.no/bibliotek/artikler.php?id=10

  • Nå har jeg laget en ny video om at Bertelsmann og Microsoft behandler deres medarbeidere som hunder

  • Jeg søkte på en jobb som Team-Leader, for Liverpool City Council’s kundeservice-senter







    Google Mail – Team Leader (WSQ/124968)







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Team Leader (WSQ/124968)




    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Oct 29, 2009 at 8:19 PM





    To:

    ldlrecruitment@liverpooldirectlimited.co.uk



    Hi,

    I've been working ten years with management, thereby four years as a food shop manager, in three different food-shops, so I have very good knowledge of management.

    I've been working in a Contact Centre, and I've also recieved training from a council in Yorkshire, East Riding, practising on answering phone-calls, from council-citizens, calling in with complaints, to the Council, when I worked for Arvato, on the Microsoft Scandinavian Product Activation-campaign, in the Cunard Building, here in Liverpool, a few years ago.

    I've also studied Computing with Business, on University-level, so I also have a good theoretical background in organisation and management, to complement my practical experience from these fields.

    So I hope to please get to an interview for this job!
    I'm attaching my CV.
    Yours sincerely,
    Erik Ribsskog







    CV – Erik Ribsskog.rtf
    10K



  • Er det tilfeldig at Dagbladet roter med kommentar-kontoen min, akkurat når det kommer ut en ny Windows, og jeg har en sak mot Bertelsmann/Microsoft?







    Google Mail – Krøll med Dagbladets kommentarsystem/Fwd: Utenlandsk mobil







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Krøll med Dagbladets kommentarsystem/Fwd: Utenlandsk mobil




    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Oct 22, 2009 at 8:14 PM





    To:

    support@db.no



    Hei,

    nå får jeg opp en melding, hvor det står at jeg ikke er registrert hos Dagbladet.
    Men det er ikke sant, for jeg har skrevet på Dagbladet.no, siden i sommer.
    Er dere kjøpt og betalt av Microsoft, eller?

    Med hilsen
    Erik Ribsskog
    PS.
    Jeg sender med en skjermkopi av skjembildet jeg får opp
    ———- Forwarded message ———-


    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: 2009/10/21
    Subject: Re: Utenlandsk mobil
    To: "Dagbladet.no Support" <support@db.no>

    Hei,

    ok, det høres bra ut.
    Jeg får ikke logget meg inn på profilen min der, på Dagbladet.no, siden jeg ikke har den SMS-koden, men da bare venter jeg litt, det er vel ikke det som haster mest i verden.

    Jeg var litt redd for at jeg hadde fått munnkurv, fra Dagbladet, jeg nå, vet du, jeg og de andre som kommenterer fra utlandet. Men da bare venter jeg litt til jeg eventuelt hører mer fra dere.
    Mvh.

    Erik Ribsskog

    2009/10/21 Dagbladet.no Support <support@db.no>

    Hei Erik,

    Det som er helt sikkert, er at registrerte medlemmer i utlandet ikke får munnkurv. Hvis vi ikke klarer å fakturerere femmeren, så antar jeg at det ikke koster noe. Jeg kan komme tilbake når jeg vet mer om hvordan dette er tenkt gjennomført.

    Beste hilsener,
    Magnus

    —
    Mvh

    Dagbladet.no kundestøtte
    support@dagbladet.no

    Den 20. oktober 2009 18.31 skrev Erik Ribsskog <eribsskog@gmail.com> følgende:

    Hei,

    jeg har fått registrert meg, på Dagbladets kommentarsystem, i juni, var det kanskje.

    Men nå, så har det kravet om fem kroner, i måneden, dukket opp.

    Jeg aksepterte det, for jeg syntes ikke det var noen formue.

    Men jeg får ikke noe SMS, til Storbritannia.

    Hvordan har dere tenkt å gjøre dette, ovenfor folk som bor i utlandet, har vi fått munnkurv på Dagbladet.no?

    Mvh.

    Erik Ribsskog

    2009/5/15 Dagbladet.no Support <support@db.no>

    Hei Erik,

    Takk for tilbakemelding.

    Det er ikke meningen at det skal fungere sånn. Vi prøver å støtte de fleste utenlandske mobilnummer, men vi har dessverre fortsatt problemer med enkelte land (deriblant USA). Vi ønsker å finne en løsning for manuell verifisering. Det er ikke helt klart ennå, så foreløpig må jeg bare beklage og takke for tålmodigheten.

    Beste hilsener,
    Magnus Hoem Hagen

    Dagbladet.no

    Den 15. mai 2009 14:46 skrev Erik Ribsskog <eribsskog@gmail.com> følgende:

    Hei,

    jeg ble bannet ifjor, (som jeg klagde på).

    Jeg tenkte å prøver igjen, men det fungerte ikke å registrere seg med utenlandsk mobil.

    Er dette meningen, at det skal fungere sånn?

    Med vennlig hilsen

    Erik Ribsskog



    —
    Mvh

    Dagbladet.no kundestøtte
    support@dagbladet.no







    skjermbilde.JPG
    120K



    PS.

    Her er det skjembildet jeg sendte med e-posten ovenfor, hvor man kan se mer om rotet med kontoen min:

    skjermbilde

  • Jeg sendte en påminnelse om Bertelsmann Arvato/Microsoft-saken, til et britisk advokatbyrå







    Google Mail – Out of Office: Reminder/Fwd: Employment-case against Bertelsmann Arvato







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Out of Office: Reminder/Fwd: Employment-case against Bertelsmann Arvato




    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Oct 22, 2009 at 1:45 PM





    To:

    Sarah Boustouller <sbo@stephensons.co.uk>



    Hi,

    I can't see that I've received an answer to my e-mails, about my employment-case against Bertelsmann Arvato Services Microsoft Scandinavian Product Activation yet, which I sent on 26/9 and 9/10, so I just wanted to send a reminder about this.

    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog

    On Fri, Oct 9, 2009 at 8:59 AM, Sarah Boustouller <sbo@stephensons.co.uk> wrote:

    I am currently out of the office until Monday 12th. If your enquiry is urgent, please telephone 01942 774225.

    Thank you.

    Sarah Boustouller

    Marketing Manager & Associate

    For and on behalf of Stephensons Solicitors LLP

    24 Lord Street, Leigh WN7 1AB

    Direct Dial: 01942 774081

    Direct Fax: 01942 774546

    Email: sbo@stephensons.co.uk

    Web: http://www.stephensons.co.uk

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