johncons

Stikkord: British Telecom

  • BT driver også og tuller. De har uten videre satt opp mitt månedlige betalingsbeløp, med ca. 500 kroner, uten å fortelle meg. Det er helt sinnsykt







    Google Mail – I want to complain – Complaint about my bill (or online bill) [Incident:090614-005649]







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    I want to complain – Complaint about my bill (or online bill) [Incident:090614-005649]





    eBilling

    <ebilling@bt.com>





    Sun, Jun 14, 2009 at 4:13 PM





    Reply-To:

    eBilling <ebilling@bt.com>


    To:

    eribsskog@gmail.com





    BT Help


    This is an automatic response, please don't reply to this address.

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    The reference number for your email is 090614-005649.

    If you need to contact us again before we reply, please tell us your

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    British Telecommunications plc

    Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

    BT Total Broadband Fair Usage Policy

    BT Mobile terms and conditions

    Why has my Monthly Payment Plan amount changed?

    HOT TOPIC: BT Total Broadband Anywhere 10MB usage allowance

    HOT TOPIC: Changes to Friends & Family on 1 April 2009






    PS.

    Her er klagen jeg sendte dem:

    Hi,

    my monthly payment has been changed from £40 to £88, without me being informed, I noticed now.

    I’m not using the phone and the internet for as much as £88.

    I changed to a monthly payment-plan, since I’m unemployed, and want regular bills.

    So I don’t think that you can charge me this much, since I’m allowed to be up to £200 in arrears, since I’ve read that this is your rules, and I’m also a good customer with you, I’ve had BT phone and broadband, since 2006.

    I’ve upgraded my broadband-package, so the broadband, will get a bit more expensive, but not much.

    And, I’ve also ordered a broadband-phone, so that I can use this, to lower the phone-costs, so my broadband and phone-charges shouldn’t be more than around £40 a month.

    If I had known that you would reset my payment-plan, I wouldn’t have upgraded my broadband-package.

    And I still haven’t recieved the smart-phone or the broadband-phone, which are parts of the mentioned package, even if this is a couple of weeks ago, since I ordered.

    So I hope you can lower my payment-plan, to around £45, (which I think is the acctual usage I’m going to be having), and that you can please send the earlier mentioned broadband-phone etc.

    Yours sincerely,

    Erik Ribsskog

    PS 2.

    Her er tydelig, at her er det nok noen som prøver å få meg til å miste kontrollen, over økonomien min.

    Det er høye avgifter i England, hvis bankkontoen blir overtrukket f.eks., og regninger ikke kan dekkes på konto.

    Så her er det nok engelsk Gladio, tror jeg, som tuller, som jeg skrev om på bloggen, igår eller i forgårs.

    Så de prøver kanskje å hjelpe norske Gladio, som det virker som at tuller med meg.

    Hva vet jeg.

    Noe er det ihvertfall.

    Så sånn er det.

    Med vennlig hilsen

    Erik Ribsskog

    PS 3.

    Her kan man se hvordan BT driver å tuller.

    Og uten å si fra ordentlig og.

    Det var bare flaks at jeg logget meg inn der nå, og kikka.

    Hvis jeg ikke hadde mista mobilen min igår, så hadde jeg nok ikke sett det her.

    Så det her er helt vannvittig:

    bt vanvittig

    PS 4.

    Her kan man se, at jeg ringte for £147, fra februar til mai.

    Altså under £50 i måneden.

    Og det er både bredbånd og fasttelefon.

    Og i den perioden, så ringte jeg mye til Norge, spesielt til Lånekassa kanskje, og også til skoler og sånn, for å prøve å få vitnemål osv. tilsendt.

    Så dette er høyere enn jeg vanligvis hadde i telefonregning, ifjor for eksempel:

    februar til mai

    PS 5.

    Men bredbåndstelefon, det er vel mye billigere.

    På regningen over, så ser man at jeg brukte £34 på telefonsamtaler, på de tre månedene.

    Pluss moms, så blir det kanskje ca. £40.

    Men med bredbåndstelefon, så blir det kanskje £10(?)

    Ihvertfall blir det mye billigere.

    Så la oss si at jeg sparer 8-10 pund i måneden da, hvis jeg bruker bredbåndstelefon.

    Så skal jeg finne den bredbåndspakka jeg oppgraderte til.

    Nå koster bredbånd, ca. £58 pluss moms.

    Si at det er ca. £65 pund, eller £22 i måneden nå da, med moms.

    Skal vi se hva den beste pakka, som jeg oppgraderte til nå da.

    PS 6.

    Her kan vi se, at den koster £30 i måneden:

    bredbånd beste pakke

    PS 7.

    Jeg lurer på om det er med eller uten moms.

    Ihvertfall så så jeg nå, at den pakken koster 6 pund mer i måneden, enn den pakken jeg har nå.

    Men da, så regna jeg ut, i PS-et ovenfor, at jeg sparte kanskje 8-10 pund, i måneden, på å bruke bredbåndstelefon.

    Så jeg kommer til å få rimeligere BT-regning, med den nye pakka.

    (Og da er også mobil inkludert, 50 eller 100 minutter, i måneden, og også tekstmeldinger.

    Pluss surfing på 3G, både med laptop og med smartphone.

    Men jeg må sjekke hvor mye jeg kan surfe først, før jeg må betale ekstra, men noe er inkludert i den bredbånd-pakka).

    Så jeg kommer altså til å få rimeligere BT-regning nå, enda jeg får smartphone, og mobilpakke og trådløst bredbånd på mobilnettet.

    Men BT, hva gjør de?

    Jo, de bare setter opp regninga mi, fra £40 til £88, uten å si fra engang.

    Så det var litt merkelig, syntes jeg.

    Så får vi se om det dukker opp noe svar fra BT, på klagen jeg sendte dem da.

    Vi får se.

  • Mista mobilen. (In Norwegian)

    Jeg klarte å miste mobilen på byen igår.

    Ikke bra.

    Det ble litt mange halvlitere osv.

    Det var litt synd, for jeg tror det var mange artige bilder.

    Men men.

    Jeg får se om jeg får låst opp den andre mobilen jeg har, for andre simkort.

    Hvis ikke så får jeg bruke Vodaphone.

    Jeg har også bestilt en ny mobil fra BT, som del av bredbåndspakka jeg oppgraderte til.

    Det er en sånn smartphone/pocket-PC da, som jeg bestilte samtidig med den 3G-adapteren, som jeg fikk i forrige uke.

    Så det blir spennende å se om den dukker opp da, sammen med en bredbåndstelefon, som jeg også bestilte.

    Da blir det litt dyrere bredbåndspakke, siden mobil-bredbånd også er med.

    Men hvis jeg da bruker bredbåndstelefon, å ringe med, tenkte jeg.

    Så blir det forhåpentligvis ikke så mye høyere BT-regning uansett.

    Og bredbåndstelefon og smartphone, det var gratis, når man oppgraderte til den beste bredbånd-pakka til BT da.

    For da kan jeg også skrive blogg, hvis jeg drar på stranda, eller andre steder, fra den smartphonen da.

    Hvis jeg får den pakka da.

    Jeg må sjekke hva som foregår, siden jeg ikke har fått de tingene enda, for jeg burde nok egentlig ha fått de nå.

    Vi får se.

    Med vennlig hilsen

    Erik Ribsskog

  • Skreiv jeg om det på bloggen, at jeg ringte BT og dem var så uhølige, da jeg prøvde å finne det nummeret til hun dama på Island? (In Norwegian)







    Google Mail – Reply from BT [Incident: 090409-000852]







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Reply from BT [Incident: 090409-000852]





    Residential Services

    <residential.services@bt.com>





    Sat, Apr 11, 2009 at 4:49 AM





    Reply-To:

    Residential Services <residential.services@bt.com>


    To:

    eribsskog@gmail.com





    BT Help

    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

    If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

    Subject
    Reply from BT
    Discussion Thread
    Response (Vivek Chaudhari) 04/11/2009 04:49 AM
    Dear Mr.Ribsskog,

    I am extremely sorry to learn about the unpleasant experience you recently had while trying to contact BT's directory enquiry service.

    I can assure you that this can just be an isolated case wherein, the advisor was not friendly and rude. I thank you once again for taking out a few moments of you valuable time to provide us with this feedback. It is welcome and will also help us in providing specific inputs to the concerned advisors. I have also forwarded this case for investigation to the training department so that such cases can be completely eliminated and every effort made to make services more customer friendly.

    If you have any further queries please do not hesitate to contact me at this e-mail address

    quoting your BT customer details (BT customer account number and telephone number) and I will be happy to assist you.

    We value your association with us.

    Thank you for contacting BT.

    Yours Sincerely,
    Vivek Choudhri
    eContact Customer Service
    Ref : 090409-000852

    Customer (Erik Ribsskog) 04/09/2009 01:56 AM
    Hi,

    I called the BT number enquieries for abroad just now, on 118 505, and the woman there was very inpolite and had a very unpleasant tone, I think.

    I asked for the number, to an Icelandic woman, who contacted me, with a friend request, on Facebook.

    And the BT-woman was agressive, I think, with a very unpleasant tone, so that I'll think twice before I'll call that number again.

    So I wanted to complain about this, since most often, the people I speak to at BT are very polite.

    Yours sincerely,

    Erik Ribsskog

    Auto-response 04/09/2009 01:56 AM
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    British Telecommunications plc

    Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

    Question Reference No090409-000852

    Date Created: 04/09/2009 01:56 AM
    Last Updated: 04/11/2009 04:49 AM
    Status: Closed
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  • Automated Calls in Britain.

    In Britain you can get something called silent calls.

    That’s when your phone rings, and noone says anything when you answer.

    This is something to do with automated calls from companies, when companies have some problems with their system, or something like that.

    I’ve been recieving a couple of calls like that in the last week.

    Just now, ten minutes ago, I received an automated call.

    It said something about, that now there is a little know regulation, that could lead to your debt being reduced, in line with some Government regulation, if you have more than £5000 in insecured debt.

    And then the call said, press 5 to speak with an operator.

    I wanted the company to stop calling, since they have been calling before, to different hours of the day, and sometimes very early, and sometimes quite late.

    So I’m a bit tired of those types of calls.

    So I thought I could ask the operator, which it company it was, who was calling the automated calls.

    Since, I’ve tried calling BT about this problem earlier.

    But BT, have no way to trace the call, and thell me who it was who called.

    I called several numbers, and this wasn’t possible to to, BT has said earlier.

    The call today, sounded like this.

    Operator (a young woman): Do you have more than £5000 in unsecured debt.

    Me: I’m just calling to ask which company it is, that are calling the automated calls.

    Operator: UK blalblab.

    Me: Pardon.

    Operator: UK balblabl.

    Me: Sorry, which company is it, who is calling the automated calls?

    Operator: You haven’t answered my question, do you have more than £5000 in unsecured debt?

    Me: I think you should answer my question first.

    Operator: I have answered your question, do you have more than £5000 in unsecured debt.

    Me: I think you are being inpolite.

    Operator: Bye, bye, bye, bye, bye.

    Me: Bye-bye.

    I can’t remember people being so inpolite, when calling in Norway.

    But in Norway, one could reserv oneself against commercial phone-calls like this.

    Also, I think in Norway, Telenor tells you who have been calling, if you call them after the call, and asks.

    Even if I can’t say this one hundred percent certain, but I seem to remember, that this was possible.

    Now, theres really no way for me now, to find out who it was who called.

    Since BT wont say.

    So I think I’m going to switch from BT now, when the current one-year contract expires.

    Since I don’t think people should accept being treated like this in their own homes.

    So this I think was a bit anoying.

    I’m wondering if this is a sign on that people in Britain, aren’t that well-behaved these days, like they used to be.

    I remember going to summer-school in Britain, in the eighties, and then we were told at school, to ‘don’t forget the please’, and things like that, since in Norway, people aren’t saying please and thank you that often, for some reason.

    But there is a different tone in Norway.

    Some people go to the shop, and almost doesn’t say a word, when the pay in check-out.

    So when we were at summer-school in Britain, we got a bit shocked sometimes, that we always had to say, ‘thank you very much’, and ‘please’, all the time.

    Since this isn’t that usual in Norway for some reason.

    And we had to keep this in the back of our minds, every time we went in to a shop etc., when we were on holiday.

    So I remember thinking that people were very polite, or conform, in Britain.

    But from the phone-calls I get from the different companies, who are calling commercial calls to my home, I’m not if the standards are the same any longer.

    I don’t mean to have a go.

    I’m just wondering what has been going on.

    Is it because the people calling are anonymious?

    So they can’t be traced.

    Is this why they’re acting inpolite?

    Does this, with remember to say ‘thank you very much’, and ‘please’, etc.

    Is this something that only applies, when you aren’t anonymious?

    Hm.

    Well I can’t say this for sure at all.

    How this is.

    Since I’ve been living in Norway all my life, except for the last three or four years.

    So this isn’t easy for me to understand.

    So this is a bit of a mystery to me, I must admit.

    But maybe someone else knows how this is, and maybe can write eg. a comment, on this, if they know anything more about how this really is.

    Since I’m beginning to wonder a bit here.

    And I have really got enough other things on my mind.

    So if someone knows how this really is, then this would be very fine I think.

    Thanks in advance for any help regarding this!

  • BT Phone Book V. (In Norwegian).

    Tekst til BT Phone Book IV:

    Først, så fortalte jeg at etternavnet var feil stavet.

    Og det var greit osv.

    Så fortalte jeg at fornavnet var feil stavet.

    Og da gispet vel han karen hos BT, hørtes det i hvertfall ut som for meg.

    Så han hadde vel en kjedelig jobb osv.

    Hvis ikke jeg hørte feil da.