Stikkord: Budsjett

from [Available] Erik Ribsskog eribsskog@gmail.com
to Residential Services
date Tue, Sep 6, 2011 at 12:05 PM
subject Re: Reminder/Fwd: Moving [Incident: 110905-005590]
mailed-by gmail.com

hide details 12:05 PM (0 minutes ago)

Hi,

yes, I sent you an e-mail about this on 18/8.

Yes, I want to close landline and broadband, and keep e-mail/Flickr.

Erik Ribsskog

PS.

Here I’m pasting the e-mail I sent you on 18/8:

Erik Ribsskog

Thu, Aug 18, 2011 at 11:41 AM

To:
Residential Services

Hi,

I’ve moved from my address in Liverpool now, to study at the University of Sunderland.

So I don’t need the landline or broadband now, but I want to keep the Flickr-account, since I have a lot of important files on that, for my blog.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

Landline-number: 0151 236 3298

Old address:

Flat 3

5 Leather Lane

Liverpool

L2 2AE
– Hide quoted text –

On Tue, Sep 6, 2011 at 10:41 AM, Residential Services wrote:

BT Help
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Reminder/Fwd: Moving

Discussion Thread
Response (Vaibhav Tyagi) 06/09/2011 10:41 AM
Dear Mr Ribsskog ,

Thanks for the e-mail you sent yesterday (05/09/2011) about retaining the e-mail address and setting up direct debt for the same.

I am sorry for any confusion regarding retaining the e-mail address and setting up direct debt for the same. I have checked your account and would like to inform your BT account is still active at the address “Flat 3, 5 Leather Lane”. The e-mail address will be active till the account is active. The account is currently on cash / cheque

Please let us know if you want to close the BT services at the above mentioned address and retain the e-mail address.

I would like to inform you that the account is on unlimited evening and weekend calling plan and broadband option 3 with a 12 months contract. The phone contract will end on 20/03/2012 and the broadband contract will end on 14/04/2012. If you wish to stop the services with BT, then I would suggest you to contact us atleast 14 days in advance from the date you want to stop the services. I would further like to inform that if the account is stopped within the contract period then there will be cancellation charges for the balance period of the contract. You can check the details regarding cancelation charges at www.bt.com/contracts and details regarding terms and condition at http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408.

If there is anything else you would like to know, try our help pages online at www.bt.com/help. You can also see the various ways you can contact us if you do need further assistance.

Thank you for contacting BT.

Yours Sincerely,
Vaibhav Tyagi
Digital Care Advisor
Ref: No. 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Auto-Response 05/09/2011 02:26 PM
This is an automatic response, please don’t reply to this address.

Thanks for contacting us, we will reply to you as soon as we can.

The reference number for your email is 110905-005590.
If you need to contact us again before we reply, please tell us your
reference number. The best way to contact us is by visiting
www.bt.com/help/contactus.

For help and advice 24 hours a day please visit www.bt.com/help.

Kind regards,

eCustomer Services Team

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Customer By Email (Erik Ribsskog) 05/09/2011 02:26 PM
Hi,
I can’t see that I’ve recieved a reply to this e-mail, so I’m sending a
reminder about this.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-

Hi,
could you please set up a Direct Debit plan for £1.50 for the e-mail, a
month.
(Or around £5 a month if I’m in arrears).
Hope this is alright!
Yours sincerely,
Erik Ribsskog
PS.
My new address is:
Azalea Lounge
1-2 Azalea Terrace North
Sunderland
SR2 7ES
———- Forwarded message ———-
From: Erik Ribsskog
Date: Fri, Aug 19, 2011 at 12:50 PM
Subject: Re: Moving [Incident: 110818-003629]
To: Residential Services

Hi,
well I’ve canceled the old direct debit, since I’ve moved now.
I wanted a new Direct Debit set up now, for the £1.50 a month.
I haven’t got a landline-phone here at the university and I’m out of credit,
on my mobile, so I would prefer to deal with this in writing, on e-mail.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
On Fri, Aug 19, 2011 at 12:39 PM, Residential Services <
residential.services@bt.com> wrote:
>

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000
[—001:004504:58493—]

fromErik Ribsskog eribsskog@gmail.com

tocustomerservice@swalec.co.uk

dateFri, Sep 2, 2011 at 1:58 PM

subjectRe: Domestic Housemove [#3109573]

mailed-bygmail.com

hide details 1:58 PM (0 minutes ago)

Hi,

yes that’s alright I guess.

But if I get arrears from this estimate, then for your information I’m on a budget in co-operataion with the CCCS, since I’m unemployed.

And I usually offer my debitors token-payments of around £5 a month, untill I get a new job.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

– Hide quoted text –

On Fri, Sep 2, 2011 at 10:32 AM, Swalec wrote:

Dear Mr Ribsskog

Thank you for your email.

As previously advised I am in the process of closing down your account which will be on estimated meter readings as you have no access to the property.

Could you please confirm you are happy for us to close down your query.

Please do not hesitate to contact us if you have any further concerns.

Kind Regards

Yvonne Hendry

Customer Service

–Original Message–

From: eribsskog@gmail.com

Date: 30/08/2011 11:44:53

To: customerservice@swalec.co.uk

Subject: Re: Domestic Housemove [#3109573]

Hi,

yes, that’s ok I guess.

It’s the Bailiff from Liverpool County Court who has access to the flat.

I’m sending a copy of this e-mail to the Parliamentary Ombudsman, since I have complained about the eviction from the mentioned address, to them.

Best regards,

Erik Ribsskog

On Mon, Aug 29, 2011 at 1:48 PM, Swalec wrote:

Dear Mr Ribsskog

Thank you for your email.

If you do not have your closing meter readings then these will be estimated based on your usage at the property.

Kind Regards

Yvonne Hendry

Customer Service

–Original Message–

From: eribsskog@gmail.com

Date: 25/08/2011 11:06:51

To: customerservice@swalec.co.uk

Cc: phso.enquiries@ombudsman.org.uk

Subject: Re: Domestic Housemove [#3109573]

Hi,

unfortunately I haven’t got access to the address, since I was thrown out by the Landlord, Liverpool County Court and the Bailiff, after a dispute and even if I’ve complained to the Parliamentary Ombudsman. I’m therefore sending this e-mail as a copy to them, and hope they can give me some advice regarding this.

Sorry about the problems with this!

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Wed, Aug 24, 2011 at 1:21 PM, Swalec wrote:

Dear Mr Ribsskog

Thank you for your email.

Your account has now been closed as of 17 August 2011. If you can provide your closing meter reading I will ensure this is updated.

Kind Regards

Yvonne Hendry

Customer Service

–Original Message–

From: eribsskog@gmail.com

Date: 18/08/2011 11:37:35

To: customerservice@swalec.co.uk

Subject: Domestic Housemove

HOUSEMOVES INTERNET FORM

————————

PERSONAL DETAILS

—————-

Customer Type : Domestic

Title : Mr

Firstname : Erik

Surname : Ribsskog

Telephone :

Email : eribsskog@gmail.com

Pre payment meter : No

MOVE OUT ADDRESS

—————-

Customer moving out : Mr Erik Ribsskog

Date of move : 17/08/2011

House Name/No. : 5

Address line 1 : Leather Lane

Address line 2 :

Address line 3 :

Town/City : Liverpool

County : Merseyside

Postcode : L2 2AE

Customer Account No. :

Organisation receiving the keys:

Type : Other

Contact name : Bailiff, Liverpool County Court

Contact phone :

Services already provided to this site:

Electricity : Yes

Gas : No

FORWARDING ADDRESS

——————

House Name/No. : Clanny House

Address line 1 : Block 13 Flat 115

Address line 2 : Peacock Street

Address line 3 :

Town/City : Sunderland

County : Tyne and Wear

Postcode : SR4 6UH

SECURITY INFORMATION

——————–

User Id : 3bde9b50-7738-4e10-8b2f-cd9853357084

IP Address 161.12.12.3

Website submitted from : SWALEC

Date/Time submitted : 18/08/2011 11:32:21

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.

Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119

www.scottish-southern.co.uk

**********************************************************************

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees.

Access to this e-mail by anyone else is unauthorised.If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement.

Scottish Hydro, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and Scottish and Southern Energy Power Distribution are trading names of the Scottish and Southern Energy Group. Scottish and Southern Energy plc, Registered Office: Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ. Registered in Scotland Number SC117119

**********************************************************************

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.

Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119

www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.

Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119

www.scottish-southern.co.uk

fromErik Ribsskog eribsskog@gmail.com

toAdministration Mailbox

dateThu, Sep 1, 2011 at 12:54 PM

subjectRe: New address

mailed-bygmail.com

hide details 12:54 PM (0 minutes ago)

Hi,

the reference-number should be: B13953119, I see from the earlier correspondence here.

Best regards,

Erik Ribsskog

– Hide quoted text –

On Wed, Aug 31, 2011 at 3:49 PM, Administration Mailbox wrote:

Dear Mr Ribsskog,

I am unable to find an account with the information supplied. Please reply to this e-mail and advise your BCW reference number to allow me to address the issues raised by you.

Kind Regards

Administration Department

Administration Mailbox, – BCW Group

Part of Gothia Financial Group AS

: +44 (0)141 221 4567 (Reception)

Extension: Mob:

:administration@bcwgroup.com

:http://www.bcwgroup.com

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 August 2011 12:23

To: General Mailbox

Subject: New address

Hi,

my new address is:

Erik Ribsskog

Azalea Lounge

1-2 Azalea Terrace North

Sunderland

SR2 7ES

All of the information contained in this e-mail is confidential and may be legally privileged. It is intended for the recipient only and access by anyone else is unauthorised. If you are not the intended recipient then you must not disclose, use, distribute, print or copy this e-mail.If you have received this e-mail as the result of a transmission, addressing or related error please notify the sender by replying to the e-mail. In addition, please delete all records of the message from your computer.

Any opinions, conclusions and/or other information in this message not relating to the official business of BCW Group shall be understood and neither given nor endorsed by it. Neither the author of this message nor their employers accept any legal responsibility for the contents of the message.

Sunday Times “Top 100 Companies to Work For” 2004, 2006, 2010 & 2011

Best 100 Workplaces UK

Europe’s 500 – Entrepreneurs for Growth

Registered Company: BCW Group

Place of Registration: Scotland

Registration Number: SC223606

Registered Address: 24 George Square, Glasgow, G2 1EG

fromErik Ribsskog eribsskog@gmail.com

toresidential.services@bt.com

dateTue, Aug 30, 2011 at 12:46 PM

subjectFwd: Moving [Incident: 110818-003629]

mailed-bygmail.com

hide details 12:46 PM (0 minutes ago)

Hi,

could you please set up a Direct Debit plan for £1.50 for the e-mail, a month.

(Or around £5 a month if I’m in arrears).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

My new address is:

Azalea Lounge

1-2 Azalea Terrace North

Sunderland

SR2 7ES

– Hide quoted text –

———- Forwarded message ———-

From: Erik Ribsskog

Date: Fri, Aug 19, 2011 at 12:50 PM

Subject: Re: Moving [Incident: 110818-003629]

To: Residential Services

Hi,

well I’ve canceled the old direct debit, since I’ve moved now.

I wanted a new Direct Debit set up now, for the £1.50 a month.

I haven’t got a landline-phone here at the university and I’m out of credit, on my mobile, so I would prefer to deal with this in writing, on e-mail.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Fri, Aug 19, 2011 at 12:39 PM, Residential Services wrote:

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject

Moving

Discussion Thread

Response (Kantha )19/08/2011 12:39 PM

Dear Mr. Ribsskog,

Thank you for your recent e-mail regarding the cancellation of the line and your e-mail with BT.

Yes you have to set up direct debit for the payment. But make sure that you have to request for this service when you place an order to stop your Broadband and telephone line.

If you want to discuss further please provide me the your alternate contact number.

I hope you are happy with all I have done for you. You will be getting an e-mail soon with a short survey. Please be honest, it is about how I have dealt with things and also more generally about BT.

Thank you for contacting BT.

Yours sincerely,

Kantha Lolugu.

Digital Care Advisor

This e-mail contains BT information, which may be privileged or confidential. It’s meant only for the individual(S) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this e-mail in error, please let me know immediately on the e-mail address above. Thank you. We monitor our e-mail system, and may record your e-mails.

British Telecommunications plc

Registered office: 81 New gate Street London EC1A 7AJ Registered in England no: 1800000

Customer By Email (Erik Ribsskog)19/08/2011 12:28 PM

Hi,

yes that’s right, I would please like to cancel broadband and my old

landline.

It’s ok to pay £1.50 a month for the BT e-mail and Flickr, I think, since I

want to please keep my pictures on Flickr.

Can we set ut a Direct Debit, from next month, for the e-mail and Flickr?

Yours sincerely,

Erik Ribsskog

On Fri, Aug 19, 2011 at 12:13 PM, Residential Services <
residential.services@bt.com> wrote:

>

Response (Kantha )19/08/2011 12:13 PM

Dear Mr. Ribsskog,

Thank you for your recent e-mail regarding the cancellation of the line and your e-mail with BT.

I am sorry for the confusion caused to you in this regard.

I tried calling you today on your contact number to discuss about this e-mail. Unfortunately I missed you.

I understand that you want to cancel your Broadband and telephone line and you want to retain your BT e-mail to continue with your Blogs.I would like to inform you that it is possible however you will be charged £1.50 per month to maintain the e-mail even you have cancelled the account.

So if you want to cancel the phone and Broad band and to retain your e-mail please contact us as we need the account holders concern.

I hope you are happy with all I have done for you. You will be getting an e-mail soon with a short survey. Please be honest, it is about how I have dealt with things and also more generally about BT.

Thank you for contacting BT.

Yours sincerely,

Kantha Lolugu.

Digital Care Advisor

This e-mail contains BT information, which may be privileged or confidential. It’s meant only for the individual(S) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this e-mail in error, please let me know immediately on the e-mail address above. Thank you. We monitor our e-mail system, and may record your e-mails.

British Telecommunications plc

Registered office: 81 New gate Street London EC1A 7AJ Registered in England no: 1800000

Auto-Response18/08/2011 11:43 AM

This is an automatic response, please don’t reply to this address.

Thanks for contacting us, we will reply to you as soon as we can.

The reference number for your email is 110818-003629.

If you need to contact us again before we reply, please tell us your

reference number. The best way to contact us is by visiting

www.bt.com/help/contactus.

For help and advice 24 hours a day please visit www.bt.com/help.

Kind regards,

eCustomer Services Team

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

Customer By Email (Erik Ribsskog)18/08/2011 11:43 AM

Hi,

I’ve moved from my address in Liverpool now, to study at the University of

Sunderland.

So I don’t need the landline or broadband now, but I want to keep the

Flickr-account, since I have a lot of important files on that, for my blog.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

Landline-number: 0151 236 3298

Old address:

Flat 3

5 Leather Lane

Liverpool

L2 2AE

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ

Registered in England no: 1800000

[—001:004652:13201—]

fromErik Ribsskog eribsskog@gmail.com

togeneral@bcwgroup.com

dateTue, Aug 30, 2011 at 12:22 PM

subjectNew address

mailed-bygmail.com

hide details 12:22 PM (16 minutes ago)

Hi,

my new address is:

Erik Ribsskog

Azalea Lounge

1-2 Azalea Terrace North

Sunderland

SR2 7ES

fromErik Ribsskog eribsskog@gmail.com

toDeana Everett

dateTue, Aug 30, 2011 at 12:37 PM

subjectRe: New address

mailed-bygmail.com

hide details 12:37 PM (0 minutes ago)

Hi,

from earlier correspondence it seems to be: Ref: 34355287

Best regards,

Erik Ribsskog

– Hide quoted text –

On Tue, Aug 30, 2011 at 12:22 PM, Deana Everett wrote:

Hi

Can you please advise us of our reference number?

Many thanks

Deana

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 August 2011 12:18

To: Deana Everett

Subject: New address

Hi,

my new address is:

Azalea Lounge

1-2 Azalea Terrace North

Sunderland

SR2 7ES