Stikkord: Budsjett

Discussion Thread
Response (Shehzad)14/10/2011 04:02 PM
Dear Mr Ribsskog,

Thank you for your reply.

I have change the billing address for final bill you as you requested. Once you have received the final bill please contact our billing department to arrange the payment.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Shehzad Hussain

eContact Customer Service right first time ref: 110924-004216

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions.
Customer By Email (Erik Ribsskog)14/10/2011 03:12 PM

fromErik Ribsskog eribsskog@gmail.com
toResidential Services

dateFri, Oct 14, 2011 at 3:05 PM
subjectRe: Reminder/Fwd: Reminder/Fwd: Moving [Incident: 110924-004216]
mailed-bygmail.com

hide details 3:05 PM (0 minutes ago)

Hi,

thank you very much!

If you want to send the final bill to my new address by the way.

(Because I don’t want to keep the BT e-mail any longer now, since I’ve dealt with Flickr regarding that).

So I want my final BT-bill please.

I was up to date with payments, when I was thrown out, after an unfair court-process.

But if I owe you any money now, then I can inform you that I live at a hostell now, where I have to pay £73 a forthnight, so I can only afford to pay token-payments untill I find a job, unfortunately.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

My new address is:

Erik Ribsskog
Azalea Lodge
1-2 Azalea Terrace North
Sunderland
SR2 7ES
– Hide quoted text –

On Thu, Oct 13, 2011 at 2:59 PM, Residential Services wrote:

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Reminder/Fwd: Reminder/Fwd: Moving

Discussion Thread
Response (Shehzad)13/10/2011 02:59 PM
Dear Mr Ribsskog,

Thank you for your reply.

I apologized for inconvenience you have been caused. I have sent issue to billing department to take 14 days cancellation notice from your first e mail and back date rental charges to 01/09/2001.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Shehzad Hussain

eContact Customer Service right first time ref: 110924-004216

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions.
Customer By Email (Erik Ribsskog)07/10/2011 04:13 PM
Hi,
I don’t think it’s right that I should pay for BT-services, after 18/8, when
I notified you, that I wanted to cancel broadband and landline.
So I send this to the Phone Ombudsman.
I can’t find the password for BT.com now.
I was thrown out after an unfair court-process in Liverpool on 17/8, (which
I’ve complained about to the Parliamentary Ombudsman and more), and the
Police and the Bailiff hurried me so I didn’t get all my notebooks etc. with
me to Sunderland.
So if you could please stop those subscriptions and don’t over-charge me,
after 18/8.
I send this to the Phone Ombudsman now, so I’ll from now take this with
them.
Erik Ribsskog
On Tue, Oct 4, 2011 at 12:34 PM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Reece West)04/10/2011 12:34 PM
Dear Mr Ribsskog,

Thank you for your email

By ceasing the landline this closes the account down and produces a final bill, we are unable to keep the account active without any active services on the line. and as instructed on my previous email you would need to do this online at www.bt.com/premiummail

We would also require a forwarding UK address if you are leaving your current address to send you a final bill.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Miss Pamela Martin
eContact Customer Service right first time ref 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions
Customer By Email (Erik Ribsskog)29/09/2011 02:11 PM
Hi,
you at BT should look harder then, couse here it is, (for the third time):
Hi,
I’ve moved from my address in Liverpool now, to study at the University of
Sunderland.
So I don’t need the landline or broadband now, but I want to keep the
Flickr-account, since I have a lot of important files on that, for my blog.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
Landline-number: 0151 236 3298
Old address:
Flat 3
5 Leather Lane
Liverpool
L2 2AE
You just f ck with me, I’ve told you I want to keep Flickr, and not get a
final bill then, just ditch broadband and landlane.
You make me to a lunatic with your bloody shit.
Erik Ribsskog
On Wed, Sep 28, 2011 at 5:31 PM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Reece West)28/09/2011 05:31 PM
Dear Mr Ribsskog,

Thank you for your email

I have not been able to find any email requesting to cease the line on the 18/8/11 so unfortunately you will be charges until the date the services cease. in regards to the flicker, this is not a service that BT provide so am unable to comment on this but if you are referring to the email address being kept active you will find the information for this at www.bt.com/premiummail

We would also require a forwarding UK address if you are leaving your current address to send you a final bill.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Miss Pamela Martin
eContact Customer Service right first time ref 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions
Customer By Email (Erik Ribsskog)28/09/2011 02:26 PM
Hi,
this is not to my satisfactory at all.
You haven’t replied about my Flickr-account which is very important to me,
since it has a lot of important files/photos on it for my blog.
Also, that you use five or six monts to terminate broadband and the landline
is something I want to complain about.
This makes my arrears with you much higher.
You shouldn’t charge me for after 18/8, when I first told you that I wanted
to stop with broadband and landline.
(BT are always very difficult to deal with I think, or else I would have
switched earlier.
You are so poor at customer-support, I think, so I don’t really want to
write to you.
You are very bureaucratic, with so many departments, it’s impossible for
customers to keep the overview and control when they contact you, I think.
So this is also a complaint.
And the Flickr, I’ve learned about law, at Upper Secondary School etc., and
think you can’t refuse to let people keep the Flickr, even after they stop
the broadband.
You are tricking your customers I think.
And the payment-plan you haven’t replied about.
Stalin would have been proud if he was the director at BT).
Erik Ribsskog

On Tue, Sep 27, 2011 at 6:57 PM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Reece West)27/09/2011 06:57 PM
Dear Mr Ribsskog,

Thank you for your email

I have ceased you BT account for the 5/10/11, your order number is VOL011-55734170027

I also must inform you that your broadband is in contract until 14/04/12 and you will be charged early cancellation charges of approximately £82.63 from todays date.

Plus your calling plan is in contract until 20/03/12 and you will be charged early cancellation charges of approximately £18.67 from todays date.

If you are ceasing broadband you will be charged a mandatory broadband cease charge of £30.00 inc. VAT. For clarification on this charge, please follow this link:

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408

Scroll down to Residential Standard Terms, the services we provide, then go to point 2 and click on the Broadband link point – 29 reads ” When you end your broadband service and do not request and use a migration authorisation code (MAC) or another recognised transfer process to move to another service provider you will have to pay a cease charge of £30.00. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new UK address.

We would also require a forwarding UK address if you are leaving your current address to send you a final bill.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Miss Pamela Martin
eContact Customer Service right first time ref 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions
Customer By Email (Erik Ribsskog)26/09/2011 01:41 PM
Hi,
well I canceled the broadband and landline on August 18th, by e-mail.
This is the fourth or fifth e-mail I’m sending about this.
But I can again confirm, that I want to cancel the broadband and landline,
(and I want to keep Flickr).
Is the Flickr-account mine for life, because I need some of the pictures I
have on Flickr, for my blog.
Yours sincerely,
Erik Ribsskog
On Sat, Sep 24, 2011 at 3:12 PM, Residential Services <
residential.services@bt.com> wrote:
>
> [image: BT Help] This is an automatic
> response, please don’t reply to this address.
>
> Thanks for contacting us, we will reply to you as soon as we can.
>
> The reference number for your email is 110924-004216. If you need to
> contact us again before we reply, please tell us your reference number. The
> best way to contact us is by visiting www.bt.com/help/contactus.
>
>
> For help and advice 24 hours a day please visit www.bt.com/help.
>
>
> Kind regards,
>
> eCustomer Services Team
>
>
> This email contains BT information, which may be privileged or
> confidential. It’s meant only for the individual(s) or entity named above.
> If you’re not the intended recipient, note that disclosing, copying,
> distributing or using this information is prohibited. If you’ve received
> this email in error, please let me know immediately on the email address
> above. Thank you. We monitor our email system, and may record your emails.
> British Telecommunications plc
>
> Registered office: 81 Newgate Street London EC1A 7AJ Registered in England
> no: 1800000
>
>
Customer By Email (Erik Ribsskog)26/09/2011 01:41 PM
Hi,
well I canceled the broadband and landline on August 18th, by e-mail.
This is the fourth or fifth e-mail I’m sending about this.
But I can again confirm, that I want to cancel the broadband and landline,
(and I want to keep Flickr).
Is the Flickr-account mine for life, because I need some of the pictures I
have on Flickr, for my blog.
Yours sincerely,
Erik Ribsskog
On Sat, Sep 24, 2011 at 4:34 PM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Irene)24/09/2011 04:34 PM
Hello Mr Ribsskog,

Thanks for your email about the BT account. I am sorry that you had to contact us again to get your query resolved and sorry to hear that you are leaving BT.

What you have on the account

I have checked your account and confirm that your account is registered with the Unlimited Evening and Weekend plan with the 12 month renewable contact at no extra cost other than the basic line rental of £13.90 per month including VAT. The contract for the calling plan expires on 20/03/12, as it is a renewable contract it will be renewed automatically. However, a letter will be sent to your billing address one month in advance prior to the renewal of the contract, informing the same. If you wish to cancel the contract, I am afraid there will be a termination charge of £17.60 applied.

I can also conform that you are on Broadband Option 3 (12 month contract). The contract for this option expires on 14/04/12 and the cancellation charges will be £78.42.

Just so you know

I would also like to inform you that the broadband cease charge of £30.00 is assessed when cancelling BT Broadband. This charge covers the work undertaken by BT Wholesale to remove your broadband connection and also update the records for your line. The £30.00 charge does not apply when using a MAC to transfer your service to an alternate supplier.

If you wish to know more about the terms and conditions, please follow the link below:

www.bt.com/ceasecharge

The total cost for early termination charges if cancelled today without a MAC code would be £126.02 Inc VAT (£30.00+£96.02).

Something you can do

If you still wish the service to be cancelled incurring the cancellation charges, contact us so that we can do the needful. I would also like to inform you that we require 14 days notice of prior notice to cancel the service. You may cancel the line without the notice period by paying the line rental for 14 days.

How to get in touch

If you’ve any questions go to bt.com/help. If you can’t find the answer there, we’ve included lots of ways you can contact us

Best wishes,

Irene Clement Raj
Digital Care Advisor

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000

[—001:012260:53374—]

fromErik Ribsskog eribsskog@gmail.com
toResidential Services

dateThu, Sep 29, 2011 at 2:11 PM
subjectRe: Reminder/Fwd: Reminder/Fwd: Moving [Incident: 110924-004216]
mailed-bygmail.com

hide details 2:11 PM (0 minutes ago)

Hi,

you at BT should look harder then, couse here it is, (for the third time):

Hi,

I’ve moved from my address in Liverpool now, to study at the University of Sunderland.
So I don’t need the landline or broadband now, but I want to keep the Flickr-account, since I have a lot of important files on that, for my blog.
Hope this is alright!

Yours sincerely,
Erik Ribsskog
Landline-number: 0151 236 3298

Old address:

Flat 3
5 Leather Lane
Liverpool
L2 2AE

You just f*ck with me, I’ve told you I want to keep Flickr, and not get a final bill then, just ditch broadband and landlane.

You make me to a lunatic with your bloody shit.

Erik Ribsskog

– Hide quoted text –
On Wed, Sep 28, 2011 at 5:31 PM, Residential Services wrote:

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Reminder/Fwd: Reminder/Fwd: Moving

Discussion Thread
Response (Reece West)28/09/2011 05:31 PM
Dear Mr Ribsskog,

Thank you for your email

I have not been able to find any email requesting to cease the line on the 18/8/11 so unfortunately you will be charges until the date the services cease. in regards to the flicker, this is not a service that BT provide so am unable to comment on this but if you are referring to the email address being kept active you will find the information for this at www.bt.com/premiummail

We would also require a forwarding UK address if you are leaving your current address to send you a final bill.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Miss Pamela Martin
eContact Customer Service right first time ref 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions
Customer By Email (Erik Ribsskog)28/09/2011 02:26 PM
Hi,
this is not to my satisfactory at all.
You haven’t replied about my Flickr-account which is very important to me,
since it has a lot of important files/photos on it for my blog.
Also, that you use five or six monts to terminate broadband and the landline
is something I want to complain about.
This makes my arrears with you much higher.
You shouldn’t charge me for after 18/8, when I first told you that I wanted
to stop with broadband and landline.
(BT are always very difficult to deal with I think, or else I would have
switched earlier.
You are so poor at customer-support, I think, so I don’t really want to
write to you.
You are very bureaucratic, with so many departments, it’s impossible for
customers to keep the overview and control when they contact you, I think.
So this is also a complaint.
And the Flickr, I’ve learned about law, at Upper Secondary School etc., and
think you can’t refuse to let people keep the Flickr, even after they stop
the broadband.
You are tricking your customers I think.
And the payment-plan you haven’t replied about.
Stalin would have been proud if he was the director at BT).
Erik Ribsskog

On Tue, Sep 27, 2011 at 6:57 PM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Reece West)27/09/2011 06:57 PM
Dear Mr Ribsskog,

Thank you for your email

I have ceased you BT account for the 5/10/11, your order number is VOL011-55734170027

I also must inform you that your broadband is in contract until 14/04/12 and you will be charged early cancellation charges of approximately £82.63 from todays date.

Plus your calling plan is in contract until 20/03/12 and you will be charged early cancellation charges of approximately £18.67 from todays date.

If you are ceasing broadband you will be charged a mandatory broadband cease charge of £30.00 inc. VAT. For clarification on this charge, please follow this link:

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408

Scroll down to Residential Standard Terms, the services we provide, then go to point 2 and click on the Broadband link point – 29 reads ” When you end your broadband service and do not request and use a migration authorisation code (MAC) or another recognised transfer process to move to another service provider you will have to pay a cease charge of £30.00. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new UK address.

We would also require a forwarding UK address if you are leaving your current address to send you a final bill.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Miss Pamela Martin
eContact Customer Service right first time ref 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions
Customer By Email (Erik Ribsskog)26/09/2011 01:41 PM
Hi,
well I canceled the broadband and landline on August 18th, by e-mail.
This is the fourth or fifth e-mail I’m sending about this.
But I can again confirm, that I want to cancel the broadband and landline,
(and I want to keep Flickr).
Is the Flickr-account mine for life, because I need some of the pictures I
have on Flickr, for my blog.
Yours sincerely,
Erik Ribsskog
On Sat, Sep 24, 2011 at 3:12 PM, Residential Services <
residential.services@bt.com> wrote:
>
> [image: BT Help] This is an automatic
> response, please don’t reply to this address.
>
> Thanks for contacting us, we will reply to you as soon as we can.
>
> The reference number for your email is 110924-004216. If you need to
> contact us again before we reply, please tell us your reference number. The
> best way to contact us is by visiting www.bt.com/help/contactus.
>
>
> For help and advice 24 hours a day please visit www.bt.com/help.
>
>
> Kind regards,
>
> eCustomer Services Team
>
>
> This email contains BT information, which may be privileged or
> confidential. It’s meant only for the individual(s) or entity named above.
> If you’re not the intended recipient, note that disclosing, copying,
> distributing or using this information is prohibited. If you’ve received
> this email in error, please let me know immediately on the email address
> above. Thank you. We monitor our email system, and may record your emails.
> British Telecommunications plc
>
> Registered office: 81 Newgate Street London EC1A 7AJ Registered in England
> no: 1800000
>
>
Customer By Email (Erik Ribsskog)26/09/2011 01:41 PM
Hi,
well I canceled the broadband and landline on August 18th, by e-mail.
This is the fourth or fifth e-mail I’m sending about this.
But I can again confirm, that I want to cancel the broadband and landline,
(and I want to keep Flickr).
Is the Flickr-account mine for life, because I need some of the pictures I
have on Flickr, for my blog.
Yours sincerely,
Erik Ribsskog
On Sat, Sep 24, 2011 at 4:34 PM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Irene)24/09/2011 04:34 PM
Hello Mr Ribsskog,

Thanks for your email about the BT account. I am sorry that you had to contact us again to get your query resolved and sorry to hear that you are leaving BT.

What you have on the account

I have checked your account and confirm that your account is registered with the Unlimited Evening and Weekend plan with the 12 month renewable contact at no extra cost other than the basic line rental of £13.90 per month including VAT. The contract for the calling plan expires on 20/03/12, as it is a renewable contract it will be renewed automatically. However, a letter will be sent to your billing address one month in advance prior to the renewal of the contract, informing the same. If you wish to cancel the contract, I am afraid there will be a termination charge of £17.60 applied.

I can also conform that you are on Broadband Option 3 (12 month contract). The contract for this option expires on 14/04/12 and the cancellation charges will be £78.42.

Just so you know

I would also like to inform you that the broadband cease charge of £30.00 is assessed when cancelling BT Broadband. This charge covers the work undertaken by BT Wholesale to remove your broadband connection and also update the records for your line. The £30.00 charge does not apply when using a MAC to transfer your service to an alternate supplier.

If you wish to know more about the terms and conditions, please follow the link below:

www.bt.com/ceasecharge

The total cost for early termination charges if cancelled today without a MAC code would be £126.02 Inc VAT (£30.00+£96.02).

Something you can do

If you still wish the service to be cancelled incurring the cancellation charges, contact us so that we can do the needful. I would also like to inform you that we require 14 days notice of prior notice to cancel the service. You may cancel the line without the notice period by paying the line rental for 14 days.

How to get in touch

If you’ve any questions go to bt.com/help. If you can’t find the answer there, we’ve included lots of ways you can contact us

Best wishes,

Irene Clement Raj
Digital Care Advisor

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Auto-Response24/09/2011 03:12 PM
This is an automatic response, please don’t reply to this address.

Thanks for contacting us, we will reply to you as soon as we can.

The reference number for your email is 110924-004216.
If you need to contact us again before we reply, please tell us your
reference number. The best way to contact us is by visiting
www.bt.com/help/contactus.

For help and advice 24 hours a day please visit www.bt.com/help.

Kind regards,

eCustomer Services Team

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

Customer By Email (Erik Ribsskog)24/09/2011 03:12 PM
Hi,
I can’t see that I’ve received a reply to this e-mail. so I’m sending a
reminder about this.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-

Hi,
my I found my account-number on one of my old phone-bills today.
It should be LV13490177.
I hope it’s ok with the payment-plan.
Best regards,
Erik Ribsskog
On Sat, Sep 10, 2011 at 4:13 PM, Residential Services <
residential.services@bt.com> wrote:
>

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000

[—001:010155:38135—]

fromErik Ribsskog eribsskog@gmail.com
toResidential Services

dateWed, Sep 28, 2011 at 2:21 PM
subjectRe: Reminder/Fwd: Reminder/Fwd: Moving [Incident: 110924-004216]
mailed-bygmail.com

hide details 2:21 PM (0 minutes ago)

Hi,

this is not to my satisfactory at all.

You haven’t replied about my Flickr-account which is very important to me, since it has a lot of important files/photos on it for my blog.

Also, that you use five or six monts to terminate broadband and the landline is something I want to complain about.

This makes my arrears with you much higher.

You shouldn’t charge me for after 18/8, when I first told you that I wanted to stop with broadband and landline.

(BT are always very difficult to deal with I think, or else I would have switched earlier.

You are so poor at customer-support, I think, so I don’t really want to write to you.

You are very bureaucratic, with so many departments, it’s impossible for customers to keep the overview and control when they contact you, I think.

So this is also a complaint.

And the Flickr, I’ve learned about law, at Upper Secondary School etc., and think you can’t refuse to let people keep the Flickr, even after they stop the broadband.

You are tricking your customers I think.

And the payment-plan you haven’t replied about.

Stalin would have been proud if he was the director at BT).

Erik Ribsskog
– Hide quoted text –

On Tue, Sep 27, 2011 at 6:57 PM, Residential Services wrote:

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Reminder/Fwd: Reminder/Fwd: Moving

Discussion Thread
Response (Reece West)27/09/2011 06:57 PM
Dear Mr Ribsskog,

Thank you for your email

I have ceased you BT account for the 5/10/11, your order number is VOL011-55734170027

I also must inform you that your broadband is in contract until 14/04/12 and you will be charged early cancellation charges of approximately £82.63 from todays date.

Plus your calling plan is in contract until 20/03/12 and you will be charged early cancellation charges of approximately £18.67 from todays date.

If you are ceasing broadband you will be charged a mandatory broadband cease charge of £30.00 inc. VAT. For clarification on this charge, please follow this link:

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408

Scroll down to Residential Standard Terms, the services we provide, then go to point 2 and click on the Broadband link point – 29 reads ” When you end your broadband service and do not request and use a migration authorisation code (MAC) or another recognised transfer process to move to another service provider you will have to pay a cease charge of £30.00. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new UK address.

We would also require a forwarding UK address if you are leaving your current address to send you a final bill.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Miss Pamela Martin
eContact Customer Service right first time ref 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions
Customer By Email (Erik Ribsskog)26/09/2011 01:41 PM
Hi,
well I canceled the broadband and landline on August 18th, by e-mail.
This is the fourth or fifth e-mail I’m sending about this.
But I can again confirm, that I want to cancel the broadband and landline,
(and I want to keep Flickr).
Is the Flickr-account mine for life, because I need some of the pictures I
have on Flickr, for my blog.
Yours sincerely,
Erik Ribsskog
On Sat, Sep 24, 2011 at 3:12 PM, Residential Services <
residential.services@bt.com> wrote:
>
> [image: BT Help] This is an automatic
> response, please don’t reply to this address.
>
> Thanks for contacting us, we will reply to you as soon as we can.
>
> The reference number for your email is 110924-004216. If you need to
> contact us again before we reply, please tell us your reference number. The
> best way to contact us is by visiting www.bt.com/help/contactus.
>
>
> For help and advice 24 hours a day please visit www.bt.com/help.
>
>
> Kind regards,
>
> eCustomer Services Team
>
>
> This email contains BT information, which may be privileged or
> confidential. It’s meant only for the individual(s) or entity named above.
> If you’re not the intended recipient, note that disclosing, copying,
> distributing or using this information is prohibited. If you’ve received
> this email in error, please let me know immediately on the email address
> above. Thank you. We monitor our email system, and may record your emails.
> British Telecommunications plc
>
> Registered office: 81 Newgate Street London EC1A 7AJ Registered in England
> no: 1800000
>
>
Customer By Email (Erik Ribsskog)26/09/2011 01:41 PM
Hi,
well I canceled the broadband and landline on August 18th, by e-mail.
This is the fourth or fifth e-mail I’m sending about this.
But I can again confirm, that I want to cancel the broadband and landline,
(and I want to keep Flickr).
Is the Flickr-account mine for life, because I need some of the pictures I
have on Flickr, for my blog.
Yours sincerely,
Erik Ribsskog
On Sat, Sep 24, 2011 at 4:34 PM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Irene)24/09/2011 04:34 PM
Hello Mr Ribsskog,

Thanks for your email about the BT account. I am sorry that you had to contact us again to get your query resolved and sorry to hear that you are leaving BT.

What you have on the account

I have checked your account and confirm that your account is registered with the Unlimited Evening and Weekend plan with the 12 month renewable contact at no extra cost other than the basic line rental of £13.90 per month including VAT. The contract for the calling plan expires on 20/03/12, as it is a renewable contract it will be renewed automatically. However, a letter will be sent to your billing address one month in advance prior to the renewal of the contract, informing the same. If you wish to cancel the contract, I am afraid there will be a termination charge of £17.60 applied.

I can also conform that you are on Broadband Option 3 (12 month contract). The contract for this option expires on 14/04/12 and the cancellation charges will be £78.42.

Just so you know

I would also like to inform you that the broadband cease charge of £30.00 is assessed when cancelling BT Broadband. This charge covers the work undertaken by BT Wholesale to remove your broadband connection and also update the records for your line. The £30.00 charge does not apply when using a MAC to transfer your service to an alternate supplier.

If you wish to know more about the terms and conditions, please follow the link below:

www.bt.com/ceasecharge

The total cost for early termination charges if cancelled today without a MAC code would be £126.02 Inc VAT (£30.00+£96.02).

Something you can do

If you still wish the service to be cancelled incurring the cancellation charges, contact us so that we can do the needful. I would also like to inform you that we require 14 days notice of prior notice to cancel the service. You may cancel the line without the notice period by paying the line rental for 14 days.

How to get in touch

If you’ve any questions go to bt.com/help. If you can’t find the answer there, we’ve included lots of ways you can contact us

Best wishes,

Irene Clement Raj
Digital Care Advisor

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Auto-Response24/09/2011 03:12 PM
This is an automatic response, please don’t reply to this address.

Thanks for contacting us, we will reply to you as soon as we can.

The reference number for your email is 110924-004216.
If you need to contact us again before we reply, please tell us your
reference number. The best way to contact us is by visiting
www.bt.com/help/contactus.

For help and advice 24 hours a day please visit www.bt.com/help.

Kind regards,

eCustomer Services Team

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

Customer By Email (Erik Ribsskog)24/09/2011 03:12 PM
Hi,
I can’t see that I’ve received a reply to this e-mail. so I’m sending a
reminder about this.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-

Hi,
my I found my account-number on one of my old phone-bills today.
It should be LV13490177.
I hope it’s ok with the payment-plan.
Best regards,
Erik Ribsskog
On Sat, Sep 10, 2011 at 4:13 PM, Residential Services <
residential.services@bt.com> wrote:
>

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000

[—001:007887:03646—]

fromErik Ribsskog eribsskog@gmail.com
tocustomerservice@swalec.co.uk

dateTue, Sep 27, 2011 at 2:47 PM
subjectRe: Fwd: Domestic Housemove [#3109573]
mailed-bygmail.com

hide details 2:47 PM (0 minutes ago)

Hi,

I was wondering, do you have an e-mail address, to your finalled accounts department, because they have now gotten a new 0845-number, (I found out, when I called them yesterday), and it costs a fortune, more or less, to call them, I found out.

Thanks in advance for any help!

Yours sincerley,

Erik Ribsskog

– Hide quoted text –
On Tue, Sep 13, 2011 at 11:13 AM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
Unfortunately this is not something which I can agree to as any payment plans have to be done through our finalled accounts department who you can contact on 08709 009 686.
Our finalled accounts department will be able to assist you with paying off your final account balance.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com

Date: 09/09/2011 13:18:44
To: customerservice@swalec.co.uk

Subject: Fwd: Domestic Housemove [#3109573]

Hi,

also, I read my new bill now, and it says I owe you around £40.

I’m unemployed now, and living at a hostel, which charges £73 a forthnight, for food, etc., so I can’t pay that much at the moment unfortunately.

I’m on a budget in co-operation with the CCCS, and they advice me to pay token-payments.

I could pay £5 a month, for eight months, untill I’ve paid the debt, from next month.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog

Date: Fri, Sep 9, 2011 at 1:03 PM
Subject: Re: Domestic Housemove [#3109573]

To: fromErik Ribsskog eribsskog@gmail.com
tocustomerservice@swalec.co.uk
dateFri, Sep 9, 2011 at 1:03 PM
subjectRe: Domestic Housemove [#3109573]
mailed-bygmail.com
hide details 1:03 PM (0 minutes ago)

Hi,

yes, I was thrown out by the University of Sunderland, (my old university here in the UK), for the address in Peacock St., a couple of weeks ago, in a Gestapo-like way, I think I have to say.
So that address should be removed.
Thanks again for the e-mail.
Yours sincerely,
Erik Ribsskog

– Hide quoted text –

On Fri, Sep 9, 2011 at 12:51 PM, Swalec wrote:

Dear Mr Ribbskog
Thank you for your email.
The forwarding address you advised on your original email was block 13, Flat 115 Peacock Street.
I have now added the address advised in your most recent email.
Please advise if the address in Peacock Street has to be removed.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 07/09/2011 12:08:09
To: customerservice@swalec.co.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

ok, I’ll do that.
Have you got my new address which is:

Erik Ribsskog, Azalea Lodge, Azalea Terrace North, Sunderland, SR2 7ES.

(My old university threw me out in a ‘Gestapo-like’ process, which I’ve reported about to the Police, etc).

Yours sincerely,
Erik Ribsskog

On Tue, Sep 6, 2011 at 1:26 PM, Swalec wrote:

Dear Mr Ribbskog
Thank you for your email.
If after you receive your final statement you are unable to pay this off if you contact our finalled accounts department on 08709 009686 they will be able to look at a payment plan for you.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 02/09/2011 14:02:27
To: customerservice@swalec.co.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

yes that’s alright I guess.
But if I get arrears from this estimate, then for your information I’m on a budget in co-operataion with the CCCS, since I’m unemployed.
And I usually offer my debitors token-payments of around £5 a month, untill I get a new job.
Hope this is alright!

Yours sincerely,
Erik Ribsskog

On Fri, Sep 2, 2011 at 10:32 AM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
As previously advised I am in the process of closing down your account which will be on estimated meter readings as you have no access to the property.
Could you please confirm you are happy for us to close down your query.
Please do not hesitate to contact us if you have any further concerns.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 30/08/2011 11:44:53
To: customerservice@swalec.co.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

yes, that’s ok I guess.

It’s the Bailiff from Liverpool County Court who has access to the flat.
I’m sending a copy of this e-mail to the Parliamentary Ombudsman, since I have complained about the eviction from the mentioned address, to them.
Best regards,
Erik Ribsskog

On Mon, Aug 29, 2011 at 1:48 PM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
If you do not have your closing meter readings then these will be estimated based on your usage at the property.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 25/08/2011 11:06:51
To: customerservice@swalec.co.uk
Cc: phso.enquiries@ombudsman.org.uk
Subject: Re: Domestic Housemove [#3109573]
Hi,

unfortunately I haven’t got access to the address, since I was thrown out by the Landlord, Liverpool County Court and the Bailiff, after a dispute and even if I’ve complained to the Parliamentary Ombudsman. I’m therefore sending this e-mail as a copy to them, and hope they can give me some advice regarding this.
Sorry about the problems with this!

Hope this is alright!
Yours sincerely,
Erik Ribsskog

On Wed, Aug 24, 2011 at 1:21 PM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
Your account has now been closed as of 17 August 2011. If you can provide your closing meter reading I will ensure this is updated.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 18/08/2011 11:37:35
To: customerservice@swalec.co.uk
Subject: Domestic Housemove
HOUSEMOVES INTERNET FORM
————————

PERSONAL DETAILS
—————-
Customer Type : Domestic
Title : Mr
Firstname : Erik
Surname : Ribsskog
Telephone :
Email : eribsskog@gmail.com
Pre payment meter : No

MOVE OUT ADDRESS
—————-
Customer moving out : Mr Erik Ribsskog
Date of move : 17/08/2011
House Name/No. : 5
Address line 1 : Leather Lane
Address line 2 :
Address line 3 :
Town/City : Liverpool
County : Merseyside
Postcode : L2 2AE
Customer Account No. :
Organisation receiving the keys:
Type : Other
Contact name : Bailiff, Liverpool County Court
Contact phone :
Services already provided to this site:
Electricity : Yes
Gas : No

FORWARDING ADDRESS
——————
House Name/No. : Clanny House
Address line 1 : Block 13 Flat 115
Address line 2 : Peacock Street
Address line 3 :
Town/City : Sunderland
County : Tyne and Wear
Postcode : SR4 6UH

SECURITY INFORMATION
——————–
User Id : 3bde9b50-7738-4e10-8b2f-cd9853357084
IP Address 161.12.12.3
Website submitted from : SWALEC
Date/Time submitted : 18/08/2011 11:32:21

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

**********************************************************************

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees.
Access to this e-mail by anyone else is unauthorised.If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement.
Scottish Hydro, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and Scottish and Southern Energy Power Distribution are trading names of the Scottish and Southern Energy Group. Scottish and Southern Energy plc, Registered Office: Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ. Registered in Scotland Number SC117119
**********************************************************************

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

Hi,

yes, I was thrown out by the University of Sunderland, (my old university here in the UK), for the address in Peacock St., a couple of weeks ago, in a Gestapo-like way, I think I have to say.

So that address should be removed.

Thanks again for the e-mail.

Yours sincerely,

Erik Ribsskog

On Fri, Sep 9, 2011 at 12:51 PM, Swalec wrote:

Dear Mr Ribbskog
Thank you for your email.
The forwarding address you advised on your original email was block 13, Flat 115 Peacock Street.
I have now added the address advised in your most recent email.
Please advise if the address in Peacock Street has to be removed.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com

Date: 07/09/2011 12:08:09
To: customerservice@swalec.co.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

ok, I’ll do that.

Have you got my new address which is:

Erik Ribsskog, Azalea Lodge, Azalea Terrace North, Sunderland, SR2 7ES.

(My old university threw me out in a ‘Gestapo-like’ process, which I’ve reported about to the Police, etc).

Yours sincerely,

Erik Ribsskog

On Tue, Sep 6, 2011 at 1:26 PM, Swalec wrote:

Dear Mr Ribbskog
Thank you for your email.
If after you receive your final statement you are unable to pay this off if you contact our finalled accounts department on 08709 009686 they will be able to look at a payment plan for you.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com

Date: 02/09/2011 14:02:27
To: customerservice@swalec.co.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

yes that’s alright I guess.

But if I get arrears from this estimate, then for your information I’m on a budget in co-operataion with the CCCS, since I’m unemployed.

And I usually offer my debitors token-payments of around £5 a month, untill I get a new job.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Fri, Sep 2, 2011 at 10:32 AM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
As previously advised I am in the process of closing down your account which will be on estimated meter readings as you have no access to the property.
Could you please confirm you are happy for us to close down your query.
Please do not hesitate to contact us if you have any further concerns.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com

Date: 30/08/2011 11:44:53
To: customerservice@swalec.co.uk

Subject: Re: Domestic Housemove [#3109573]

Hi,

yes, that’s ok I guess.

It’s the Bailiff from Liverpool County Court who has access to the flat.

I’m sending a copy of this e-mail to the Parliamentary Ombudsman, since I have complained about the eviction from the mentioned address, to them.

Best regards,

Erik Ribsskog

On Mon, Aug 29, 2011 at 1:48 PM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
If you do not have your closing meter readings then these will be estimated based on your usage at the property.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com

Date: 25/08/2011 11:06:51
To: customerservice@swalec.co.uk

Cc: phso.enquiries@ombudsman.org.uk
Subject: Re: Domestic Housemove [#3109573]

Hi,

unfortunately I haven’t got access to the address, since I was thrown out by the Landlord, Liverpool County Court and the Bailiff, after a dispute and even if I’ve complained to the Parliamentary Ombudsman. I’m therefore sending this e-mail as a copy to them, and hope they can give me some advice regarding this.

Sorry about the problems with this!

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Wed, Aug 24, 2011 at 1:21 PM, Swalec wrote:

Dear Mr Ribsskog
Thank you for your email.
Your account has now been closed as of 17 August 2011. If you can provide your closing meter reading I will ensure this is updated.

Kind Regards

Yvonne Hendry
Customer Service

–Original Message–
From: eribsskog@gmail.com
Date: 18/08/2011 11:37:35
To: customerservice@swalec.co.uk
Subject: Domestic Housemove

HOUSEMOVES INTERNET FORM
————————

PERSONAL DETAILS
—————-
Customer Type : Domestic
Title : Mr
Firstname : Erik
Surname : Ribsskog
Telephone :
Email : eribsskog@gmail.com
Pre payment meter : No

MOVE OUT ADDRESS
—————-
Customer moving out : Mr Erik Ribsskog
Date of move : 17/08/2011
House Name/No. : 5
Address line 1 : Leather Lane
Address line 2 :
Address line 3 :
Town/City : Liverpool
County : Merseyside
Postcode : L2 2AE
Customer Account No. :

Organisation receiving the keys:
Type : Other
Contact name : Bailiff, Liverpool County Court
Contact phone :

Services already provided to this site:
Electricity : Yes
Gas : No

FORWARDING ADDRESS
——————
House Name/No. : Clanny House
Address line 1 : Block 13 Flat 115
Address line 2 : Peacock Street
Address line 3 :
Town/City : Sunderland
County : Tyne and Wear
Postcode : SR4 6UH

SECURITY INFORMATION
——————–
User Id : 3bde9b50-7738-4e10-8b2f-cd9853357084
IP Address 161.12.12.3
Website submitted from : SWALEC
Date/Time submitted : 18/08/2011 11:32:21

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

**********************************************************************

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees.
Access to this e-mail by anyone else is unauthorised.If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement.
Scottish Hydro, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and Scottish and Southern Energy Power Distribution are trading names of the Scottish and Southern Energy Group. Scottish and Southern Energy plc, Registered Office: Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ. Registered in Scotland Number SC117119
**********************************************************************

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
www.scottish-southern.co.uk

fromErik Ribsskog eribsskog@gmail.com
toResidential Services

dateMon, Sep 26, 2011 at 1:35 PM
subjectRe: Reminder/Fwd: Reminder/Fwd: Moving [Incident: 110924-004216]
mailed-bygmail.com

hide details 1:35 PM (0 minutes ago)

Hi,

well I canceled the broadband and landline on August 18th, by e-mail.
This is the fourth or fifth e-mail I’m sending about this.
But I can again confirm, that I want to cancel the broadband and landline, (and I want to keep Flickr).
Is the Flickr-account mine for life, because I need some of the pictures I have on Flickr, for my blog.
Yours sincerely,
Erik Ribsskog

– Hide quoted text –
On Sat, Sep 24, 2011 at 4:34 PM, Residential Services wrote:

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Reminder/Fwd: Reminder/Fwd: Moving

Discussion Thread
Response (Irene)24/09/2011 04:34 PM
Hello Mr Ribsskog,

Thanks for your email about the BT account. I am sorry that you had to contact us again to get your query resolved and sorry to hear that you are leaving BT.

What you have on the account

I have checked your account and confirm that your account is registered with the Unlimited Evening and Weekend plan with the 12 month renewable contact at no extra cost other than the basic line rental of £13.90 per month including VAT. The contract for the calling plan expires on 20/03/12, as it is a renewable contract it will be renewed automatically. However, a letter will be sent to your billing address one month in advance prior to the renewal of the contract, informing the same. If you wish to cancel the contract, I am afraid there will be a termination charge of £17.60 applied.

I can also conform that you are on Broadband Option 3 (12 month contract). The contract for this option expires on 14/04/12 and the cancellation charges will be £78.42.

Just so you know

I would also like to inform you that the broadband cease charge of £30.00 is assessed when cancelling BT Broadband. This charge covers the work undertaken by BT Wholesale to remove your broadband connection and also update the records for your line. The £30.00 charge does not apply when using a MAC to transfer your service to an alternate supplier.

If you wish to know more about the terms and conditions, please follow the link below:

www.bt.com/ceasecharge

The total cost for early termination charges if cancelled today without a MAC code would be £126.02 Inc VAT (£30.00+£96.02).

Something you can do

If you still wish the service to be cancelled incurring the cancellation charges, contact us so that we can do the needful. I would also like to inform you that we require 14 days notice of prior notice to cancel the service. You may cancel the line without the notice period by paying the line rental for 14 days.

How to get in touch

If you’ve any questions go to bt.com/help. If you can’t find the answer there, we’ve included lots of ways you can contact us

Best wishes,

Irene Clement Raj
Digital Care Advisor

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Auto-Response24/09/2011 03:12 PM
This is an automatic response, please don’t reply to this address.

Thanks for contacting us, we will reply to you as soon as we can.

The reference number for your email is 110924-004216.
If you need to contact us again before we reply, please tell us your
reference number. The best way to contact us is by visiting
www.bt.com/help/contactus.

For help and advice 24 hours a day please visit www.bt.com/help.

Kind regards,

eCustomer Services Team

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

Customer By Email (Erik Ribsskog)24/09/2011 03:12 PM
Hi,
I can’t see that I’ve received a reply to this e-mail. so I’m sending a
reminder about this.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-

Hi,
my I found my account-number on one of my old phone-bills today.
It should be (sensurert av johncons-blogg).
I hope it’s ok with the payment-plan.
Best regards,
Erik Ribsskog

On Sat, Sep 10, 2011 at 4:13 PM, Residential Services <
residential.services@bt.com> wrote:
>

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000

[—001:004261:34719—]

fromErik Ribsskog eribsskog@gmail.com
toresidential.services@bt.com

dateSat, Sep 24, 2011 at 3:10 PM
subjectReminder/Fwd: Reminder/Fwd: Moving [Incident: 110905-005590]
mailed-bygmail.com

hide details 3:10 PM (0 minutes ago)

Hi,

I can’t see that I’ve received a reply to this e-mail. so I’m sending a reminder about this.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog
Date: Tue, Sep 13, 2011 at 1:51 PM
Subject: Re: Reminder/Fwd: Moving [Incident: 110905-005590]
To: Residential Services

Hi,

my I found my account-number on one of my old phone-bills today.

It should be (sensurert av johncons-blogg).

I hope it’s ok with the payment-plan.

Best regards,

Erik Ribsskog

On Sat, Sep 10, 2011 at 4:13 PM, Residential Services wrote:

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Reminder/Fwd: Moving

Discussion Thread
Response (Pamela Martin)10/09/2011 04:13 PM
Dear Mr Ribsskog,

Thank you for your email dated the 05/09/11. I have not been able to contact you today as you state you are no longer at the address.

So that I can access your account and discuss your query, please can you forward on your BT account number as I need this for security purposes? Your account number can be found on the top of your bills or if you have paper-free billing, will be displayed when your first log in to your account via our website www.bt.com/youraccount.

As soon as I receive the above information I will be happy to help you further.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Miss Pamela Martin
eContact Customer Service right first time ref 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions.
Customer By Email (Erik Ribsskog)06/09/2011 12:12 PM
Hi,
yes, I sent you an e-mail about this on 18/8.
Yes, I want to close landline and broadband, and keep e-mail/Flickr.
Erik Ribsskog
PS.
Here I’m pasting the e-mail I sent you on 18/8:
Erik Ribsskog

Thu, Aug 18, 2011 at 11:41 AM

To:
Residential Services

Hi,

I’ve moved from my address in Liverpool now, to study at the University of
Sunderland.

So I don’t need the landline or broadband now, but I want to keep the
Flickr-account, since I have a lot of important files on that, for my blog.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

Landline-number: 0151 236 3298

Old address:

Flat 3
5 Leather Lane
Liverpool
L2 2AE

On Tue, Sep 6, 2011 at 10:41 AM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Vaibhav Tyagi)06/09/2011 10:41 AM
Dear Mr Ribsskog ,

Thanks for the e-mail you sent yesterday (05/09/2011) about retaining the e-mail address and setting up direct debt for the same.

I am sorry for any confusion regarding retaining the e-mail address and setting up direct debt for the same. I have checked your account and would like to inform your BT account is still active at the address “Flat 3, 5 Leather Lane”. The e-mail address will be active till the account is active. The account is currently on cash / cheque

Please let us know if you want to close the BT services at the above mentioned address and retain the e-mail address.

I would like to inform you that the account is on unlimited evening and weekend calling plan and broadband option 3 with a 12 months contract. The phone contract will end on 20/03/2012 and the broadband contract will end on 14/04/2012. If you wish to stop the services with BT, then I would suggest you to contact us atleast 14 days in advance from the date you want to stop the services. I would further like to inform that if the account is stopped within the contract period then there will be cancellation charges for the balance period of the contract. You can check the details regarding cancelation charges at www.bt.com/contracts and details regarding terms and condition at http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408.

If there is anything else you would like to know, try our help pages online at www.bt.com/help. You can also see the various ways you can contact us if you do need further assistance.

Thank you for contacting BT.

Yours Sincerely,
Vaibhav Tyagi
Digital Care Advisor
Ref: No. 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Auto-Response05/09/2011 02:26 PM
This is an automatic response, please don’t reply to this address.

Thanks for contacting us, we will reply to you as soon as we can.

The reference number for your email is 110905-005590.
If you need to contact us again before we reply, please tell us your
reference number. The best way to contact us is by visiting
www.bt.com/help/contactus.

For help and advice 24 hours a day please visit www.bt.com/help.

Kind regards,

eCustomer Services Team

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

Customer By Email (Erik Ribsskog)05/09/2011 02:26 PM
Hi,
I can’t see that I’ve recieved a reply to this e-mail, so I’m sending a
reminder about this.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-

Hi,
could you please set up a Direct Debit plan for £1.50 for the e-mail, a
month.
(Or around £5 a month if I’m in arrears).
Hope this is alright!
Yours sincerely,
Erik Ribsskog
PS.
My new address is:
Azalea Lounge
1-2 Azalea Terrace North
Sunderland
SR2 7ES
———- Forwarded message ———-
From: Erik Ribsskog
Date: Fri, Aug 19, 2011 at 12:50 PM
Subject: Re: Moving [Incident: 110818-003629]
To: Residential Services

Hi,
well I’ve canceled the old direct debit, since I’ve moved now.
I wanted a new Direct Debit set up now, for the £1.50 a month.
I haven’t got a landline-phone here at the university and I’m out of credit,
on my mobile, so I would prefer to deal with this in writing, on e-mail.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
On Fri, Aug 19, 2011 at 12:39 PM, Residential Services <
residential.services@bt.com> wrote:
>

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000

[—001:006428:53291—]

fromErik Ribsskog eribsskog@gmail.com
toResidential Services

dateTue, Sep 13, 2011 at 1:51 PM
subjectRe: Reminder/Fwd: Moving [Incident: 110905-005590]
mailed-bygmail.com

hide details 1:51 PM (0 minutes ago)

Hi,

my I found my account-number on one of my old phone-bills today.

It should be (sensurert av johncons-blogg).

I hope it’s ok with the payment-plan.

Best regards,

Erik Ribsskog

– Hide quoted text –
On Sat, Sep 10, 2011 at 4:13 PM, Residential Services wrote:

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

Subject
Reminder/Fwd: Moving

Discussion Thread
Response (Pamela Martin)10/09/2011 04:13 PM
Dear Mr Ribsskog,

Thank you for your email dated the 05/09/11. I have not been able to contact you today as you state you are no longer at the address.

So that I can access your account and discuss your query, please can you forward on your BT account number as I need this for security purposes? Your account number can be found on the top of your bills or if you have paper-free billing, will be displayed when your first log in to your account via our website www.bt.com/youraccount.

As soon as I receive the above information I will be happy to help you further.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Miss Pamela Martin
eContact Customer Service right first time ref 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions.
Customer By Email (Erik Ribsskog)06/09/2011 12:12 PM
Hi,
yes, I sent you an e-mail about this on 18/8.
Yes, I want to close landline and broadband, and keep e-mail/Flickr.
Erik Ribsskog
PS.
Here I’m pasting the e-mail I sent you on 18/8:
Erik Ribsskog

Thu, Aug 18, 2011 at 11:41 AM

To:
Residential Services

Hi,

I’ve moved from my address in Liverpool now, to study at the University of
Sunderland.

So I don’t need the landline or broadband now, but I want to keep the
Flickr-account, since I have a lot of important files on that, for my blog.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

Landline-number: 0151 236 3298

Old address:

Flat 3
5 Leather Lane
Liverpool
L2 2AE

On Tue, Sep 6, 2011 at 10:41 AM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Vaibhav Tyagi)06/09/2011 10:41 AM
Dear Mr Ribsskog ,

Thanks for the e-mail you sent yesterday (05/09/2011) about retaining the e-mail address and setting up direct debt for the same.

I am sorry for any confusion regarding retaining the e-mail address and setting up direct debt for the same. I have checked your account and would like to inform your BT account is still active at the address “Flat 3, 5 Leather Lane”. The e-mail address will be active till the account is active. The account is currently on cash / cheque

Please let us know if you want to close the BT services at the above mentioned address and retain the e-mail address.

I would like to inform you that the account is on unlimited evening and weekend calling plan and broadband option 3 with a 12 months contract. The phone contract will end on 20/03/2012 and the broadband contract will end on 14/04/2012. If you wish to stop the services with BT, then I would suggest you to contact us atleast 14 days in advance from the date you want to stop the services. I would further like to inform that if the account is stopped within the contract period then there will be cancellation charges for the balance period of the contract. You can check the details regarding cancelation charges at www.bt.com/contracts and details regarding terms and condition at http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408.

If there is anything else you would like to know, try our help pages online at www.bt.com/help. You can also see the various ways you can contact us if you do need further assistance.

Thank you for contacting BT.

Yours Sincerely,
Vaibhav Tyagi
Digital Care Advisor
Ref: No. 110905-005590

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Auto-Response05/09/2011 02:26 PM
This is an automatic response, please don’t reply to this address.

Thanks for contacting us, we will reply to you as soon as we can.

The reference number for your email is 110905-005590.
If you need to contact us again before we reply, please tell us your
reference number. The best way to contact us is by visiting
www.bt.com/help/contactus.

For help and advice 24 hours a day please visit www.bt.com/help.

Kind regards,

eCustomer Services Team

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

Customer By Email (Erik Ribsskog)05/09/2011 02:26 PM
Hi,
I can’t see that I’ve recieved a reply to this e-mail, so I’m sending a
reminder about this.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-

Hi,
could you please set up a Direct Debit plan for £1.50 for the e-mail, a
month.
(Or around £5 a month if I’m in arrears).
Hope this is alright!
Yours sincerely,
Erik Ribsskog
PS.
My new address is:
Azalea Lounge
1-2 Azalea Terrace North
Sunderland
SR2 7ES
———- Forwarded message ———-
From: Erik Ribsskog
Date: Fri, Aug 19, 2011 at 12:50 PM
Subject: Re: Moving [Incident: 110818-003629]
To: Residential Services

Hi,
well I’ve canceled the old direct debit, since I’ve moved now.
I wanted a new Direct Debit set up now, for the £1.50 a month.
I haven’t got a landline-phone here at the university and I’m out of credit,
on my mobile, so I would prefer to deal with this in writing, on e-mail.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
On Fri, Aug 19, 2011 at 12:39 PM, Residential Services <
residential.services@bt.com> wrote:
>

This email contains BT information, which may be privileged or confidential. It’s meant only for the individual(s) or entity named above. If you’re not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you’ve received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000

[—001:006428:53291—]