Stikkord: E-post

Dear Mr Ribsskog

Thank you for your e-mails

As previously advised I am not going to debate with

you the working hours of this office.

I have written to you today to advise the steps we

are taking with your complaint. If the firm fail to resolve the situation for

you, your complaint will be passed onto our adjudication area for further

consideration of the concerns you have raised.

I should add that we do not

tolerate rude or insulting language at this

office, and would expect any further communication to be sent in a more

acceptable manner.

Kind Regards

Rose Cox

team manager

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From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 10:43

To: Cox,

Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

of course you can work on Sundays if you want.

But business e-mails should just be sent within the

business-hours.

Or else, what's going to happen, is obvious.

Someone are going to come drunk home from town, and answer the

business-e-mails when they are drunk, which is what has happened today, with our

correspondence.

If this is something, you didn't know from before, then I think this

Financial Ombudsman-stuff is just a load of crap really.

Try to use the head that God gave you when you were born!

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank you

for your e-mail

I must admit to being surprised and confused with the content of

the e-mail.

We are an extremely busy department and we often work at the weekends,

this is obviously of help to consumers as we are able to deal with

their complaints in a more timely manner. I would suggest that

It is entirely up to each individual business to determine which hours

their staff will work and I do not intend debating this with

you.

By working this weekend I have been able to deal with your complaint,

which as you can appreciate is of a benefit to

you.

Perhaps you can clarify the spelling mistakes you are referring

to?

Kind

Regards

Rose

Cox

team

manager

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 10:20

Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi again,

don't you think it's strange for an institutions like yours to send

e-mails on Sunday mornings then?

Shouldn't e-mails be sent within normal business hours then you

think?

This is what it says on Wikipedia:

In

the United

States and United

Kingdom, the hours between 9 am and 5 pm are typically considered to be standard business

hours

http://en.wikipedia.org/wiki/Business_hours

I think

this is rather akward, as I also think your spelling-mistakes

are.

Sincerely,

Erik

Ribsskog

On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank

you for your e-mail

That's no problem, however I should point out that we are

not a government department, we are a independent complaints

body.

I

will be in touch with your again in the next few

days

Kind

Regards

Rose

Cox

team

manager

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009

08:02

To: Cox, Rosemary
Subject: Re: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

ok that's very fine, I'm just home from town you see.

I thought it was a bit strange, since noone in Government in

Norway, work on Sundays.

Sorry about this, I forget sometimes that I'm not in Norway any

longer.

Sorry about this!

Yours sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear

Mr Ribsskog

Thank

you for your e-mail

I can assure you this is not a joke, I am

currently in the office working

today.

I presume that you would like us to deal

with your complaint, so am responding to your e-mails

today

Kind

Regards

Rose

Cox

team

manager

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 07:36
To: Cox,

Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

why do send the e-mails early on a Sunday morning, by the way.

Is this some kind of joke?

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary

<Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear

Mr Ribsskog

Thank you for your e-mails

I will contact you again once I

have considered the

information.

Kind

Regards

Rose

Cox

team

manager

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27 June 2009 14:59
To: Cox,

Rosemary
Subject: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

thank you for you e-mail, that I recieved today.

I'll contact your collegue back, regarding the

Barclays-complaint.

I sent the complaint on RBS Dale St., to Yvonne Williams at RBS,

but she

also harassed me, like this, she writes 'Dear Ms Ribsskog', even if

my name

is Erik, and in Britain, you have a movie called 'Erik the Viking',

and Eric is

also a quite usual name, in English-speaking countries.

So I think Yvonne Williams, the complaint-investigator, also

bullied me.

I think this must have been a deliberate mistake.

This ended with the complaint being partly resolved, in the way

that RBS,

gave me the bonus of £100, for moving my account to them, from

Barclays,

(who I also had problems with, that I'll exlain about to your

collegue, like I

mentioned earlier).

I'll also find the actual complaint against RBS Dale St. now,

and forward it

to you.

What I meant with the complaint-form, was that it didn't look

anything at all

like the ones you've sent me now.

Maybe the complaint-form I was sent, was to do with other

financial institutions,

than banks?

Like share-fonds etc?

Have you also got other complaint-forms, other than to banks,

perhaps someone

sent me the wrong form intentionally?

Just a thought I had.

But anyway, thank you very much for your e-mail, and I'll also

find the actual

RBS Dale St. complaint, and e-mail it to you now.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From:

Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>
Date: Tue, Jun

26, 2007 at 4:30 PM
Subject: RE: Earlier e-mail
To: Erik Ribsskog

<eribsskog@gmail.com>

Dear

Ms Ribsskog

Could you please arrange another copy of your email to be sent to

me for my investigation

Regards

Yvonne Williams

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 19 June 2007 14:04
To: Williams, Yvonne

(CRU)
Subject: Earlier e-mail

*** WARNING : This message originates from

the Internet ***

Hi,

I'm refering to the e-mail I sent you on 5/6.

I was just wondering if you have recieved this e-mail, because

I cant see

that I have recieved any answer to it yet.

Please just contact me if you want me to send you the e-mail

again.

Yours sincerely,

Erik Ribsskog

The Royal Bank of

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Andrew Square, Edinburgh EH2 2YB

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