Stikkord: E-post

Jeg sendte en ny e-post til Asda Walton

Gmail – Response from ASDA (Ref #000000037015880)

Erik Ribsskog
<eribsskog@gmail.com>

Response from ASDA (Ref #000000037015880)

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Feb 18, 2013 at 3:53 PM

To:
David McKenna <David.Mckenna@asda.co.uk>

Hi,

well, to be honest, I shoped at Asda Bootle twice, last week.

(On Thursday and Friday, I think it must have been).

And on Thursday, one of the staff there, (near the self-service check-outs), did some dance-moves, it seemed.

So that was a bit odd, perhaps.

But the self-service check-outs are constructed a different way, at Asda Bootle.

There one have several groups of around four self-service machines.

Where as on Asda Walton there is only one large group, with like ten or fifteen self-service machines.

And they only have a small passage, for custommers to go throug, before scanning the goods.

It’s more open, at Asda Bootle.

There are more passages to go out, in the self-service-department.

So to obstruct the custommers, the staff would have had to be more than one.

Since there are at least two passages, in the self-service-department.

Perhaps the staff, in the self-service-department, should have a chair or something, (so that they didn’t have to stand all day).

I remember from working in the fresh-food-departement, on Saturdays, at OBS Triaden, (after starting there as a cashier), that I got tired feet.

When I had to stand all day, (from 9AM to 6PM), on the Saturdays.

On Friday, at Asda Bootle, I overheard that the self-service-staff were coached.

A woman in her 40’s or 50’s, coached Ashley, (a blond tenage-girl), and Laura, (a brunette teenage-girl).

(Or perhaps I mixed them up).

To switch passages.

So it ended with that the brunette tenage-girl, was standing and starring at me, (I have to say), from the neighbour-passage, while the blond switched, to ‘my’ passage.

So this was perhaps a bit strange, given my complaints, about Asda Walton, and the ‘big’ self-service-woman there, (earlier last week).

It was a bit strange that I should be starred at like that, I think.

It seemed this was coached, a the self-service check-out manager-woman, (or something like that).

But I’m very pleased to hear, that things are going to improve, at Asda Walton.

I hope I don’t see the carriere-boxes on the floor there again.

(For people to pick carriers from.

While there are no carriers, in any of the 10-15 self-service check-outs).

Because then I thought it was a ‘communist-shop’, or something.

When I was a boy, (the summer I had my tent birthday), then my father and his brothers, brought their families with them, to Jugoslavia.

Behind the iron-curtain.

And I remember the food-shops there still.

They only had one type of crisps, and one had to buy salt and pepper, to put in the bag, and then shake the crisp-bag, my uncle Håkon said.

Then the crisps would be eatable, (he said).

(But not as good as Norwegian crisps, of course).

But I didn’t see boxes of carriers, on the floor, for custommers to grab carriers from, even behind iron-curtain, in communist Easter-Europe.

(Before the Wall fall etc., about a decade later).

So then I was a bit shocked, when I saw that, at Asda Walton, last week, I have to admit.

So they fix that at the same time.

And the first guy who answered me.

He wrote that Asda Walton was very full of custommers, before midnight, Saturday before Christmas.

(When I was refused by the security-guard to shop there, at around 11.45).

But as an earlier Store Manager, and hyper-market-employee.

I think this must have been a lie.

I think I would have seen it, if that was true.

Because i stayed outside Asda Walton, for a couple of minutes, discussing with the security-guard, etc.

And I can’t remember seeing a singe customer walking out of the shop, during the time, that I stod outside the shop.

(And the time I walked through the parking-area).

So I wonder at least very much, if that was a lie, that the shop was packed with custommers, right before midnight, the Saturday before Christmas.

At least this didn’t seem sincere to me, when I read that e-mail.

Noone at the Asda custommer-service writes ‘Sincerely’, before their name.

You just writes ‘Kind regards’.

So I wonder if you aren’t sincere there, and just fabricate a lot of excuses, without really knowing what really happened.

I’m not sure if I’m convinced that the situation isn’t like this.

But it’s very fine if they are going to improve at Asda Walton, and stop standing to close, to custommers, who want to pass through the ‘gate’, to the self-service-checkout-machines.

Thanks again for updating about this.

Best regards,

Erik Ribsskog

On Mon, Feb 18, 2013 at 2:52 PM, David McKenna <David.Mckenna@asda.co.uk> wrote:

Mr Ribsskog

Thank you for your reply to my colleague Katie’s email.

I’m sorry you feel that we’ve been purposefully making the wrong conclusions to your emails. I’d like to assure you that this certainly isn’t the case as we try to put ourselves in our customer’s shoes in order to always provide a sincere response and , hopefully, resolution.

Katie has made the General Store Manager at our Walton store aware of your concerns, and I’m sure that thanks to your feedback your experience won’t be repeated. I’m pleased to hear that there were no further problems at our Bootle store and I hope this goes some way to restoring your faith in our service to our customers.

If you need any further information or have any other comments or queries then please call me or one of my colleagues on 0800 952 0101. Thanks again for writing and letting me help.

Kind regards

David McKenna
Asda Service Team

Tel: 0800 952 0101

Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us. Could you please quote the reference number which is in the ‘subject field’. This will help us to deal with your response quickly and efficiently

—-Your Original Comments Were—-

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 14 February 2013 12:21
To: Katie Pyle
Subject: Re: Response from ASDA (Ref #000000036974146)

Hi,

this wasn’t about being watched.

I think I learned at school that people have an intimate-zone.

That woman stands in the way of people, and doesn’t ‘make herself small’, when people wants to walk past her.

That’s inpolite I think.

I shopped at Asda Bootle yesterday, and they didn’t stand in peoples way like that.

And also there were bags in all the self-service check-outs.

You should also follow the business-manners and call me Mr. Ribsskog, I think.

It’s like you are a bunch of hippies if you use the first-name I think.

And you are obviously making wrong conclutions purpously.

You should be sincere, towards your customers, I think.

You and your collegues feed people with more lies than the Soviet newspapers used to do during the cold war, I think.

Please escalate this as a complaint to your line-manager, and start treating your customers with respect.

Erik Ribsskog

On Thu, Feb 14, 2013 at 11:46 AM, Katie Pyle <Katie.Pyle@asda.co.uk> wrote:

Hi Erik

Thanks for letting me know about your experience at our Walton store.

I’m sorry my colleagues at the self service checkouts stood to close to you and the carrier bags were in a box on the floor. I can understand why this made you feel uncomfortable as you wouldn’t want to feel like your being watched when doing your shopping.

I’ve now contacted Carl Davies, the General Store Manager, at Walton. I’ve passed on all your feedback to Carl and asked him to address all the points you’ve raised. I’m confident through further coaching and training with my colleagues, the necessary improvements will be made.

My colleagues are expected to provide a warm and friendly service and to be available to assist at all times. Customers should find it easy to ask a colleague for help however colleagues need to be mindful of our customers needs whilst using our self service checkouts. Your experience is concerning to me, however customer feedback is vitally important to us, so I’m pleased you’ve got in touch.

Kind regards

Katie Pyle
Asda Service Team

Tel: 0800 952 0101

Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us Could you please quote the reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 February 2013 00:29
To: Noel Wood
Subject: Update/Fwd: Response from ASDA (Ref #000000036930314)

Hi,

today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.

She was acompanied by a security-guard, (it seemed), and another staff.

It was a bit intimidating, I think.

I’ve been shopping at other Saintsbury’s, Tesco and Asda superstores, and the staff there don’t stand in the gate to the self-service check-outs.

I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury’s in Kensington.

(The one with a Starbucks inside).

So I think they do it wrong at Asda Walton.

They stand to close to people when they go to the check-out, I think.

I don’t go to the shop to have sex with a big shop-woman almost, but to buy food.

Maybe they stand that close to were people walk in Russia, but this is in the western world, isn’t it?

Also these ‘Russians’ hadn’t put up the carriers, today.

There were no carriers, at the self-service check-out.

Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.

It’s a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Feb 11, 2013 at 3:30 PM
Subject: Re: Response from ASDA (Ref #000000036930314)
To: Noel Wood <Noel.Wood@asda.co.uk>

Hi,

this doesn’t make sense to me.

I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.

I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.

Never once did we close early, due to that we had to get the customers out before closing-time.

Why this focus on getting the custommers out before closing-time?

At OBS Triaden we would just work untill all the custommers were out of the shop.

We put the custommers first.

You at Asda seem to put yourselves first then, I think, from your explanation.

Erik Ribsskog

On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

Hi Erik

Thanks for letting me know about your experience at our Walton store.

I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.

Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.

We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.

I copied a link to our store opening times for you to look at.

http://storelocator.asda.com/#!/

I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

Kind regards

Noel

Noel Wood
Asda Service Team
0800 952 0101

Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.co.uk/
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-us Could you please quote the
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

Your Asda email contact form submission

Submitted: 2013-02-10 14:33:24 +0000

From: Erik Ribsskog

Email: eribsskog@gmail.com

Telephone: 1234

Subject: customer_service

Store Name: Asda Walton

Enquiry:
Hi,

right before Christmas, I went to Asda Walton.

You closed at midnight that day, and I was there at around a quarter to midnight.

Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

How do you at Asda practise this, I was wondering?

Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

Best regards,

Erik Ribsskog

This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

Ok,

so this is only on Saturdays when you close at midnight then, I guess.

Due to the trade-laws.

You should perhaps write that you are open untill 11.45 PM then.

Since I don’t know if everybody knows these trade-laws in their head.

In Norway we also have trade-laws.

But we are a bit more flexible, (as I remember it from working in Norway).

There’s a similar law in Norway, but we have a different culture regarding this, I guess.

In Norway we would have said that if one sold some goods after midnight, then it would be ok if it was just a few minutes.

Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.

(I used to work in a big hyper-market, so I don’t need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).

But thanks for your reply anyway.

Regards,

Erik Ribsskog

On Wed, Feb 13, 2013 at 9:54 AM, Rachel Nicholson <Rachel.Nicholson@asda.co.uk> wrote:

Hi Erik

Thanks for taking the time to respond to my colleagues email. I’m replying on Noel’s behalf.

I’m sorry you feel that we don’t put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.

As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.

Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.

I trust I have been able to clarify as to why we can’t allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.

Kind Regards

Rachel Nicholson
Asda Service Team

Tel: 0800 952 0101

Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.co.uk/

Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us
Could you please quote the reference number which is in the ‘subject field.’ This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 February 2013 15:30
To: Noel Wood
Subject: Re: Response from ASDA (Ref #000000036930314)

Hi,

this doesn’t make sense to me.

I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.

I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.

Never once did we close early, due to that we had to get the customers out before closing-time.

Why this focus on getting the custommers out before closing-time?

At OBS Triaden we would just work untill all the custommers were out of the shop.

We put the custommers first.

You at Asda seem to put yourselves first then, I think, from your explanation.

Erik Ribsskog

On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

Hi Erik

Thanks for letting me know about your experience at our Walton store.

I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.

Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.

We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.

I copied a link to our store opening times for you to look at.

http://storelocator.asda.com/#!/

I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

Kind regards

Noel

Noel Wood
Asda Service Team
0800 952 0101

Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.co.uk/
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-us Could you please quote the
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

Your Asda email contact form submission

Submitted: 2013-02-10 14:33:24 +0000

From: Erik Ribsskog

Email: eribsskog@gmail.com

Telephone: 1234

Subject: customer_service

Store Name: Asda Walton

Enquiry:
Hi,

right before Christmas, I went to Asda Walton.

You closed at midnight that day, and I was there at around a quarter to midnight.

Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

How do you at Asda practise this, I was wondering?

Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

Best regards,

Erik Ribsskog

This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

18. februar 2013
Mer om Twitter-klage, (Transvestitt)

Gmail – #7417034 Twitter Support: update on “Offensive content – Transvestitt”

Erik Ribsskog
<eribsskog@gmail.com>

#7417034 Twitter Support: update on “Offensive content – Transvestitt”

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Feb 18, 2013 at 2:11 PM

To:
Twitter Support <support+id7417034@twitter.zendesk.com>

Hi,

this ticket contains spoofing.

(The e-mail with this date and time: johncons, Jan 30 09:35 pm (PST):

And I don’t understand how you can say this isn’t against the Twitter-rules, when I’m being called a transvestite, etc.

That’s extremly inpolite and offensive, I think.

Please escalate to your line-manager.

Erik Ribsskog

On Fri, Feb 15, 2013 at 11:23 PM, FlynnJackson <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

FlynnJackson, Feb 15 03:23 pm (PST): Hello,
We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. However, Twitter provides a communication platform, and users may use our service to discuss controversial subject matter.
Here are some quick tips to help you with your situation:
* Do not respond to the user. We have found overwhelmingly that responding to a user who is intentionally attempting to aggravate you encourages that user to continue their behavior.

* Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/entries/117063

* Learn more about how to deal with abusive users: https://support.twitter.com/articles/15794

If you believe the content or behavior you are reporting is prohibited in your local jurisdiction, please contact your local authorities so they can accurately assess the content or behavior for possible violations of local law. If Twitter is contacted directly by law enforcement, we can work with them and provide assistance for their investigation as well as guidance around possible approaches. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/articles/41949.
If you’re concerned for your physical safety, please contact your local authorities for further assistance. Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
@FlynnJackson
Twitter Trust & Safety

johncons, Jan 30 09:35 pm (PST): Here’s some pictures of myself proving that I’m a transvestite: http://johncons.imgur.com
Regards,
Erik Ribsskog

johncons, Jan 30 07:57 pm (PST): How can we help?: Offensive content
Reported user: @Transvestitt
Offensive Tweet: https://twitter.com/Transvestitt/status/294854503956619266
Text of Tweet: Nå har jeg laget meg ny twitter-konto, siden jeg ble trakassert sånn på den gamle. Mvh Erik Ribsskog, tidligere @johncons
Tweet time: Jan 25 2013 17:09:26 via web
What are you reporting?: This user keeps sending me @replies and I don’t want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a week ago
How many times has this happened?: Only once, (but this is a new account which seems dedicated to attacking me).
I’ve sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: Someone have made a Twitter-account, calling themselves by the name ‘Transe-Ribssskog’, and using the Twitter-name Transvestitt, (meaning transvestite).
And they also send a tweet to me.
This is very offensive, inpolite and harrassing, I think.
So I wanted to report about this.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com

Message-Id:4H72VY0E_511ec35616045_345f9b387c4458c4_sprut

18. februar 2013
Mer om Twitter-klage, (GalneRibba)

Gmail – #7416951 Twitter Support: update on “Offensive content – GalneRibba”

Erik Ribsskog
<eribsskog@gmail.com>

#7416951 Twitter Support: update on “Offensive content – GalneRibba”

walterhcampbell

<notifications-support@twitter.zendesk.com>

Fri, Feb 15, 2013 at 12:59 AM

Reply-To:
Twitter Support <support+id7416951@twitter.zendesk.com>

To:
johncons <eribsskog@gmail.com>

##- Please type your reply above this line -##

walterhcampbell, Feb 14 04:59 pm (PST): Hello,
We’ve investigated and suspended the account you reported as it was found to be participating in abusive behavior as outlined in the Twitter Rules (http://twitter.com/rules).
Please note that as a policy, we do not mediate content. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
Twitter provides a communication platform, and users may use our service to discuss controversial subject matter. We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. If there is something that you don’t agree with, or find insulting, it’s best to block and ignore that user.
If these problems persist for you on Twitter, please let us know.
Helpful articles:
• Making your profile protected: http://support.twitter.com/entries/14016
• Dealing with abusive users: http://support.twitter.com/articles/15794
• Blocking other users: http://support.twitter.com/entries/117063
Thanks,
walterhcampbell
Twitter Trust & Safety

johncons, Jan 30 07:47 pm (PST): How can we help?: Offensive content
Reported user: @GalneRibba
Offensive Tweet: https://twitter.com/GalneRibba/status/293831782120439809
Text of Tweet: Hm. @johncons is having gay fantasies about @justinbieber and is blogging about it at johncons-mirror.blogspot.com
Tweet time: Jan 22 2013 21:25:30 via web
What are you reporting?: This user keeps sending me @replies and I don’t want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a week ago
How many times has this happened?: Only once, (but this is a new account, which seems dedicated to attacking me).
I’ve sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: The Twitter-name and nick, means crazy-Ribba, (Ribba is here used as slang for my last-name it seems to me), in Swedish.
It also says, (in the tweet), that I’m having gay fantasies about Justin Beaber, etc.
I think this is very inpolie, offensive and harassing.
So I wanted to complain about this.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com

Message-Id:8T95RSCB_511d887091fa3_26269907417065a_sprut

18. februar 2013
Mer om Twitter-klage, (OddEPettersen)

Gmail – #7367130 Twitter Support: update on “Offensive content – OddEPettersen”

Erik Ribsskog
<eribsskog@gmail.com>

#7367130 Twitter Support: update on “Offensive content – OddEPettersen”

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Feb 18, 2013 at 1:59 PM

To:
Twitter Support <support+id7367130@twitter.zendesk.com>

Hi,

this person writes that I’ve never had any friends.

This is very inpolite and offensive, I think.

Are you sure that this is in line, with the Twitter-rules?

Could you escalate this to your line-manager, please?

Regards,

Erik Ribsskog

On Thu, Feb 14, 2013 at 11:08 PM, walterhcampbell <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

walterhcampbell, Feb 14 03:08 pm (PST): Hello,
While we understand your frustration, the reported behavior is not in violation of the Twitter Rules (http://twitter.com/rules).
Here are some quick tips to help you with your situation:

• Do not respond to the user. We have found that responding to someone who is intentionally attempting to aggravate you or others encourages them to continue their behavior.
• Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/entries/117063
• Learn more about how to deal with abusive users: https://support.twitter.com/articles/15794
• Learn how to flag inappropriate media here: https://support.twitter.com/articles/20069937

As a policy, we do not mediate content and we do not intervene in disputes between users. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
If someone feels personally threatened, or if you believe the content you are reporting is prohibited in your local jurisdiction, please contact your local authorities with the information you provided to us. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/articles/41949.
Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
walterhcampbell
Twitter Trust & Safety

johncons, Jan 27 02:46 pm (PST): How can we help?: Offensive content
Reported user: @OddEPettersen
Offensive Tweet: https://twitter.com/OddEPettersen/status/292451635962195969
Text of Tweet: @johncons Kan du fjerne navnet mitt fra den syke bloggen din! Vi var aldri venner, muligens bekjente, men du har aldri hatt noen venner.
Tweet time: Jan 19 2013 02:01:18 via web
What are you reporting?: I think the user has multiple accounts they are using to directly @reply me and others.
Blocked user(s): Yes
How long ago did this begin?: About a week ago
How many times has this happened?: Only once, (but this is a new account, which seems dedicated to attacking me).
I’ve sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: This person calls my blog ‘sick’, and say I’ve never had any friends.
I think this is very offensive, harassing and inpolite.

Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com

Message-Id:P9GN411P_511d6e75d5d0d_6ef0f4687035141b_sprut

18. februar 2013
Mer om Twitter-klage, (ribbebloff)

Gmail – #7365570 Twitter Support: update on “Offensive content – ribbebloff”

Erik Ribsskog
<eribsskog@gmail.com>

#7365570 Twitter Support: update on “Offensive content – ribbebloff”

walterhcampbell

<notifications-support@twitter.zendesk.com>

Thu, Feb 14, 2013 at 11:00 PM

Reply-To:
Twitter Support <support+id7365570@twitter.zendesk.com>

To:
johncons <eribsskog@gmail.com>

##- Please type your reply above this line -##

walterhcampbell, Feb 14 03:00 pm (PST): Hello,
We’ve investigated and suspended the account you reported as it was found to be participating in abusive behavior as outlined in the Twitter Rules (http://twitter.com/rules).
Please note that as a policy, we do not mediate content. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
Twitter provides a communication platform, and users may use our service to discuss controversial subject matter. We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. If there is something that you don’t agree with, or find insulting, it’s best to block and ignore that user.
If these problems persist for you on Twitter, please let us know.
Helpful articles:
• Making your profile protected: http://support.twitter.com/entries/14016
• Dealing with abusive users: http://support.twitter.com/articles/15794
• Blocking other users: http://support.twitter.com/entries/117063
Thanks,
walterhcampbell
Twitter Trust & Safety

johncons, Jan 27 12:21 pm (PST): How can we help?: Offensive content
Reported user: @ribbebloff
Offensive Tweet: https://twitter.com/ribbebloff/status/291813030256332800
Text of Tweet: @johncons Du er en bløff! ALLE butikksjefer ville skjønt hvorfor ICA gir bort grossistleddet. Du har vel aldri vært butikksjef. BLØFFEMAFIAN
Tweet time: Jan 17 2013 07:43:42 via Twitter for Android

Offensive Tweet: https://twitter.com/ribbebloff/status/291990526490722305
Text of Tweet: @johncons youtube.com/watch?feature=…
Tweet time: Jan 17 2013 19:29:01 via web
What are you reporting?: This user keeps sending me @replies and I don’t want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a week ago
How many times has this happened?: Only twice, (but this is a new account which seems dedicated to attacking me).
I’ve sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: Here they say with both the Twitter-name and in the first tweet, that I’m a ‘bløff’, which means ‘bluff’ or ‘scam’, I guess.
This is inpolite and offensive and harassing, I think.
So I wanted to report about this.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com

Message-Id:ZP7D43M4_511d6c7c19564_a96c8607c2557aa_sprut

18. februar 2013
Nå dukket det opp en ny bestilling, fra Posegodt. Ikke dårlig

17. februar 2013
Enda en e-post til LGO
Gmail – Case ID – 12019055

Erik Ribsskog
<eribsskog@gmail.com>

Case ID – 12019055

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 2:27 PM

To:
advice@lgo.org.uk

Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

ok, I’m now only copying you the e-mail to Liverpool City Council, (perhaps it’s possible to understand then):

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Mon, Nov 7, 2011 at 5:58 PM
Subject: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

at the end of last week, I recieved a long letter, about this, from the Council.

The letter was largely rubbish, I think I have to say.

I’ll try to index my complaints.

1.

You say my claim for Income Support is ‘out of date’.

Where as the Department of Work and Pensions have let me update about my finances for my business many months later.

What counts is when I get aware of what Income Support is.

I have been self-employed and I haven’t had a fixed monthly income, so I couldn’t tell you about how much I’d earn, right away.

I’m also from Norway, and don’t know about Income Support, since Norwegian newspapers don’t write about the British society in detail.

Also, my uncle in Norway, Martin Ribsskog, once told me, that a doctor had given him compensation, years later, when he didn’t know about a Government programme.

So then it should be like this, in this case as well, I think.

This with just saying ‘out of date’, is like something Balderick in Black Adder would have said.

Please don’t f*ck around, Norwegians hate being treated like that, and you are in the EU now, eighter you like it or not.

If you don’t like it then have a go at your politicians instead of having a go at normal people.

I’ve also contacted you about Income Support earlier, in 2010, but then you didn’t reply at all, you just moved my debt back from the Bailiff, or at least part of the debt, since you have kept my dept on one Bailiff account and one secret account it seems.

2.

You say that you became aware of that I was un-employed when I contacted you about Income Support, in 2010.

But I called you in November 2008 about this, so you are clearly lieing.

You probably write this so as to label me long time unemployed so that moralists are going to mess with me.

Like Baldrick in Black Adder, to get someone Christian to mess with someone, etc.

3.

You moved my debt, to be withdrawn, from my Jobseekers Allowance, in 2010, but you didn’t put all the debt, on that account.

When I moved from Liverpool, to Sunderland, earlier this year, then suddently around £500 more debt, turned up.

This means someone have messed with my Council Tax-account, I think.

Is Balderick from Black Adder working for you?

Is it the Vatican who don’t like me?

(I remember a woman standing outside of the vatican ’embassy’ in London, blowing sigarette smoke on me, when I went to the Norwegian embassy, in 2007, with an employment case against Bertelsmann Arvato Microsoft Scandinavian Product Activation, which the Merseyside Police had stopped answering me about).

Are the Vatican controlling the Liverpool City Council and messing with me because I’m from a protestant country, (Norway), and making secret files there?

What’s going on?

Erik Ribsskog

———- Forwarded message ———-
From: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

Date: Tue, Oct 18, 2011 at 8:07 PM
Subject: Your housing benefit enquiry <<#22175-137133#>>
To: eribsskog@gmail.com

Your unique reference number is: 137133

Please include your unique reference number in all email communication.

Dear Mr. Ribsskog,

Thank you for your e-mail about housing benefit.

I have forwarded the details to the benefits service. They will respond to you as soon as possible.

If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

Kind regards

Shirley

Liverpool Direct

liverpool.direct@liverpool.gov.uk

www.liverpool.gov.uk

P Please consider the environment before printing this e-mail. Thank you

Want free reminders by text of when to put your bins out? Text BINS, your house number and postcode to 62233. (You will not be charged for any of the reminder messages you receive. An Inbound text message to 62233 will be charged at standard network message rates.)

Would you prefer to receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online registration form.

— Original Message —
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 18/10/11 15:28:14 o’clock BST
To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

Subject: Re: Complaint/Fwd: Case ID – 11012993

Hi,

thank you very much for your reply!

Actually, I also think I should have gotten Income-support. Concil-Tax Benefit and Housing Allowance, from when I was Self Employed, between March 2007 and November 2008.

Since I didn’t earn that much then.

Is it any way I can please get these money now, since I have arrears now, with a lot of companies, dating back from the time I worked as Self Employed.

Thanks in advance for any help!

Best regards,

Erik Ribsskog

On Tue, Oct 18, 2011 at 12:24 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

Your unique reference number is: 137133

Please include your unique reference number in all email communication.

Dear Mr Ribsskog.

Thank you for your e-mail about your council tax complaint.

I have forwarded the details to the service area that will be able to help you with this. They will respond to you as soon as possible.

If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

Kind regards

Kim

Liverpool Direct

liverpool.direct@liverpool.gov.uk

www.liverpool.gov.uk

P Please consider the environment before printing this e-mail. Thank you

Want free reminders by text of when to put your bins out? Text BINS, your house number and postcode to 62233. (You will not be charged for any of the reminder messages you receive. An Inbound text message to 62233 will be charged at standard network message rates.)

Would you prefer to receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online registration form.

— Original Message —
From: Erik Ribsskog <eribsskog@gmail.com>

Received: 17/10/11 15:12:42 o’clock BST
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>

CC:Phso Enquiries <phso.enquiries@ombudsman.org.uk>
Subject: Complaint/Fwd: Case ID – 11012993

Hi,

the Council are charging me for Council-tax, (around £511), which I’ve paid to Jacobs Bailiff, in Birkenhead, (like the Council asked me to).

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Angie Lecuyer <A.Lecuyer@lgo.org.uk>

Date: Mon, Oct 17, 2011 at 9:45 AM
Subject: RE: Case ID – 11012993
To: “eribsskog@gmail.com” <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your email. You still need to complain to the council first I’m afraid. If you would like to discuss the complaints process in more detail you can contact the advice team on 0300 0610614 and an advisor will try and help you.

Kind Regards

Angie Lecuyer

Customer Service Adviser | Tel: 0300 061 0614

The Oaks No 2 | Westwood Way | Westwood Business Park | Coventry | CV4 8JB |

www.lgo.org.uk

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 14 October 2011 14:55
To: LGOAT Mailbox
Cc: Phso Enquiries
Subject: Re: Case ID – 11012993

Hi,

I was wondering, before I contact the Council.

Are you aware of that the Parliamentary Ombudsman refered me to the LGO?

I’ve already had a complaint from before, against the Liverpool City Council, and then I just sent e-mails, by the way.

Thanks in advance for clearing up about this!

Yours sincerely,

Erik Ribsskog

On Thu, Oct 13, 2011 at 2:32 PM, <advice@lgo.org.uk> wrote:

13 October 2011
Our ref: 11 012 993
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
Thank you for your complaint against Liverpool City Council (the “Council”).
The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that the Council knows about the complaint and has been given the opportunity to investigate and to reply. Usually, you need to put your complaint through all stages of the Council ’s own complaints process before the Ombudsman can look at it. The attached fact sheet explains this in greater detail.
From the information you have provided it is not clear whether your complaint has been through the Council ’s complaints process. If you have not yet done so, I suggest that you now make a formal complaint, in writing, to the chief executive of the Council. If you are still dissatisfied at the end of the process, you may complain to the Ombudsman.
If you feel that your complaint has already completed the Council ’s complaints process, please call the Advice Team on the number above. It would help if you have with you the Council ’s written response to your complaint when you call as our Adviser will ask you some questions about what the letter says.
I hope this is of assistance. If we do not hear from you, we will assume that you will make a complaint to the Council, and we will not contact you again.

Yours sincerely

Angie LecuyerCustomer Service Adviser
NOTICE – This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.
NOTICE – This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.

______________________________________________________________________
This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________

—— Please do not remove your unique tracking number ——
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DISCLAIMER:

The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.

This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
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This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________

—— Please do not remove your unique tracking number ——
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______________________________________________________________________
DISCLAIMER:

The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.

This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________

On Fri, Feb 15, 2013 at 2:21 PM, <advice@lgo.org.uk> wrote:

15 February 2013

Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,

I have not accused you of committing a crime. I have asked repeatedly if you could confirm whether or not you have made a claim for the back dated benefit. As previously explained, my reason for asking this is because you may have a right to appeal if you have made an actual claim and had a formal decision. So far you have refused to answer this question so I am unable to offer the appropriate advice.

I cannot assist you if you are unable to answer questions or keep sending us information about a complaint with the Job Centre from 2011. Please feel free to contact the Parliamentary Ombudsman but as they do not deal with complaints about councils it is unlikely that they will be able to assist you.
Yours sincerely
Katherine Jordan
Intake Team Leader
```
NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.
```
15. februar 2013
Jeg sendte enda en e-post til LGO
Gmail – Case ID – 12019055/Fwd: Council Tax/Fwd: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>

Erik Ribsskog
<eribsskog@gmail.com>

Case ID – 12019055/Fwd: Council Tax/Fwd: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 2:14 PM

To:
advice@lgo.org.uk

Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

after looking at this e-mail now, I think I have to say I complained formally about this to the Council, in 2011.

(Even if I was a bit frusterated at the time, after being thrown out, unfairly I thought, from my appartment in Leather Lane, in Liverpool and University of Sunderland’s Clanny House).

Sorry that it takes a bit of time for me to find this, it’s been a lot of correspondence going on, between the Council and myself.

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Nov 9, 2011 at 3:41 PM
Subject: Council Tax/Fwd: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Contact-Us@jobcentreplus.gsi.gov.uk, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

Liverpool City Council sent me a letter the other day, saying that they want to deduct money, from my Jobseekers Allowance.

However, those arrears are part of an ongoing complaint-case I have against the Liverpool City Council which have even been with the Parliamentary Ombudsman.

To not make this more complicated than necessary, I ask the Jobcenter to wait untill that case is settled, with withdrawing money.

I ask the Parliamentary Ombudsman for more advice regarding this case, as the Liverpool City Council have closed the complaint-file ten days after sending the long letter refered to in the forwareded e-mail, which I think is much to early, and as far as I remember it this breaches the Liverpool City Councils own Complaint Procedure.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Mon, Nov 7, 2011 at 5:58 PM
Subject: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

at the end of last week, I recieved a long letter, about this, from the Council.

The letter was largely rubbish, I think I have to say.

I’ll try to index my complaints.

1.

You say my claim for Income Support is ‘out of date’.

Where as the Department of Work and Pensions have let me update about my finances for my business many months later.

What counts is when I get aware of what Income Support is.

I have been self-employed and I haven’t had a fixed monthly income, so I couldn’t tell you about how much I’d earn, right away.

I’m also from Norway, and don’t know about Income Support, since Norwegian newspapers don’t write about the British society in detail.

Also, my uncle in Norway, Martin Ribsskog, once told me, that a doctor had given him compensation, years later, when he didn’t know about a Government programme.

So then it should be like this, in this case as well, I think.

This with just saying ‘out of date’, is like something Balderick in Black Adder would have said.

Please don’t f*ck around, Norwegians hate being treated like that, and you are in the EU now, eighter you like it or not.

If you don’t like it then have a go at your politicians instead of having a go at normal people.

I’ve also contacted you about Income Support earlier, in 2010, but then you didn’t reply at all, you just moved my debt back from the Bailiff, or at least part of the debt, since you have kept my dept on one Bailiff account and one secret account it seems.

2.

You say that you became aware of that I was un-employed when I contacted you about Income Support, in 2010.

But I called you in November 2008 about this, so you are clearly lieing.

You probably write this so as to label me long time unemployed so that moralists are going to mess with me.

Like Baldrick in Black Adder, to get someone Christian to mess with someone, etc.

3.

You moved my debt, to be withdrawn, from my Jobseekers Allowance, in 2010, but you didn’t put all the debt, on that account.

When I moved from Liverpool, to Sunderland, earlier this year, then suddently around £500 more debt, turned up.

This means someone have messed with my Council Tax-account, I think.

Is Balderick from Black Adder working for you?

Is it the Vatican who don’t like me?

(I remember a woman standing outside of the vatican ’embassy’ in London, blowing sigarette smoke on me, when I went to the Norwegian embassy, in 2007, with an employment case against Bertelsmann Arvato Microsoft Scandinavian Product Activation, which the Merseyside Police had stopped answering me about).

Are the Vatican controlling the Liverpool City Council and messing with me because I’m from a protestant country, (Norway), and making secret files there?

What’s going on?

Erik Ribsskog

———- Forwarded message ———-
From: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

Date: Tue, Oct 18, 2011 at 8:07 PM
Subject: Your housing benefit enquiry <<#22175-137133#>>
To: eribsskog@gmail.com

Your unique reference number is: 137133

Please include your unique reference number in all email communication.

Dear Mr. Ribsskog,

Thank you for your e-mail about housing benefit.

I have forwarded the details to the benefits service. They will respond to you as soon as possible.

If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

Kind regards

Shirley

Liverpool Direct

liverpool.direct@liverpool.gov.uk

www.liverpool.gov.uk

P Please consider the environment before printing this e-mail. Thank you

Want free reminders by text of when to put your bins out? Text BINS, your house number and postcode to 62233. (You will not be charged for any of the reminder messages you receive. An Inbound text message to 62233 will be charged at standard network message rates.)

Would you prefer to receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online registration form.

— Original Message —
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 18/10/11 15:28:14 o’clock BST
To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

Subject: Re: Complaint/Fwd: Case ID – 11012993

Hi,

thank you very much for your reply!

Actually, I also think I should have gotten Income-support. Concil-Tax Benefit and Housing Allowance, from when I was Self Employed, between March 2007 and November 2008.

Since I didn’t earn that much then.

Is it any way I can please get these money now, since I have arrears now, with a lot of companies, dating back from the time I worked as Self Employed.

Thanks in advance for any help!

Best regards,

Erik Ribsskog

On Tue, Oct 18, 2011 at 12:24 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

Your unique reference number is: 137133

Please include your unique reference number in all email communication.

Dear Mr Ribsskog.

Thank you for your e-mail about your council tax complaint.

I have forwarded the details to the service area that will be able to help you with this. They will respond to you as soon as possible.

If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

Kind regards

Kim

Liverpool Direct

liverpool.direct@liverpool.gov.uk

www.liverpool.gov.uk

P Please consider the environment before printing this e-mail. Thank you

Want free reminders by text of when to put your bins out? Text BINS, your house number and postcode to 62233. (You will not be charged for any of the reminder messages you receive. An Inbound text message to 62233 will be charged at standard network message rates.)

Would you prefer to receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online registration form.

— Original Message —
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 17/10/11 15:12:42 o’clock BST
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>

CC:Phso Enquiries <phso.enquiries@ombudsman.org.uk>
Subject: Complaint/Fwd: Case ID – 11012993

Hi,

the Council are charging me for Council-tax, (around £511), which I’ve paid to Jacobs Bailiff, in Birkenhead, (like the Council asked me to).

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Angie Lecuyer <A.Lecuyer@lgo.org.uk>

Date: Mon, Oct 17, 2011 at 9:45 AM
Subject: RE: Case ID – 11012993
To: “eribsskog@gmail.com” <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your email. You still need to complain to the council first I’m afraid. If you would like to discuss the complaints process in more detail you can contact the advice team on 0300 0610614 and an advisor will try and help you.

Kind Regards

Angie Lecuyer

Customer Service Adviser | Tel: 0300 061 0614

The Oaks No 2 | Westwood Way | Westwood Business Park | Coventry | CV4 8JB |

www.lgo.org.uk

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 14 October 2011 14:55
To: LGOAT Mailbox
Cc: Phso Enquiries
Subject: Re: Case ID – 11012993

Hi,

I was wondering, before I contact the Council.

Are you aware of that the Parliamentary Ombudsman refered me to the LGO?

I’ve already had a complaint from before, against the Liverpool City Council, and then I just sent e-mails, by the way.

Thanks in advance for clearing up about this!

Yours sincerely,

Erik Ribsskog

On Thu, Oct 13, 2011 at 2:32 PM, <advice@lgo.org.uk> wrote:

13 October 2011
Our ref: 11 012 993
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
Thank you for your complaint against Liverpool City Council (the “Council”).
The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that the Council knows about the complaint and has been given the opportunity to investigate and to reply. Usually, you need to put your complaint through all stages of the Council ’s own complaints process before the Ombudsman can look at it. The attached fact sheet explains this in greater detail.
From the information you have provided it is not clear whether your complaint has been through the Council ’s complaints process. If you have not yet done so, I suggest that you now make a formal complaint, in writing, to the chief executive of the Council. If you are still dissatisfied at the end of the process, you may complain to the Ombudsman.
If you feel that your complaint has already completed the Council ’s complaints process, please call the Advice Team on the number above. It would help if you have with you the Council ’s written response to your complaint when you call as our Adviser will ask you some questions about what the letter says.
I hope this is of assistance. If we do not hear from you, we will assume that you will make a complaint to the Council, and we will not contact you again.

Yours sincerely
Angie Lecuyer
Customer Service Adviser
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15. februar 2013
Jeg sendte enda en e-post til the Local Government Ombudsman
Gmail – Case ID – 12019055

Erik Ribsskog
<eribsskog@gmail.com>

Case ID – 12019055

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 1:53 PM

To:
advice@lgo.org.uk

Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

ok, but do you really think I want to back-date the claim just because I wonder if I can still get the benefit?

Do you acuse me of crime?

This seems very degenerated to me, so I send it to the Parliamentary Ombudsman.

Perhaps they can look at this case.

Thanks for the e-mails!

Erik Ribsskog

On Fri, Feb 15, 2013 at 1:44 PM, <advice@lgo.org.uk> wrote:

15 February 2013

Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,

Please do not send any further emails relating to your complaint from 2011. As we have advised you on a number of occasions we cannot assist you with this matter.

If you would like to answer the question of whether or not you have made a claim for back dated benefit payments then we will try and assist you.
Yours sincerely
Katherine Jordan
Intake Team Leader
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15. februar 2013
Enda en ny e-post til the Local Government Ombudsman
Gmail – Case ID – 12019055

Erik Ribsskog
<eribsskog@gmail.com>

Case ID – 12019055

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 1:37 PM

To:
advice@lgo.org.uk

Hi,

it seems the Council just stopped replying to me about this:

Erik Ribsskog <eribsskog@gmail.com>

7/13/11

to CONTACT-US, Alan

Hi,

thank you very much for explaining about this!

I have been unemployed, during the recetion now, since November 2008, so I think it’s a bit strange, that you did this change with the debt now, after I’ve been unemployed for more than two years.

But at least I’ve got that explained now, so that’s ok, I guess.

What initisiated this, from me, was that I think I perhaps should have had Income Support, (and perhaps Council Tax-benefit and Housing Allowance), from when I worked as self-employed, as a Company Researcher, on behalf of Packaging Europe, in Norwich, from March 2007 to November 2008.

Could you please tell me if it’s to late for me, to apply for Income Support, for the years 2007 and 2008 now?

(Since I think I perhaps was a bit under-paid at Packaging Europe.

If one did the research as thorow as one were told, then one would use hours on one company, (at least in the start), and only gotten paid around £1).

Where as agencies they used must have had another work-instrucs/tariff, I think, since they only added one product, for each company, (I noticed when I reviewed them), when they were meant to put all the products the packaging-company sold, on the database.

Anyhow, I don’t think I got the equivalent of minimum-wage in this job.

But I send a copy e-mail to the Jobcentre, since I guess they are the right organisation to bring this up with.

Thanks again for clarifying this!

Best regards,

Erik Ribsskog

On Wed, Jul 13, 2011 at 10:31 AM, Grice, Alan <Alan.Grice@liverpooldirectlimited.co.uk>wrote:

Thank you for your recent email regarding your Council Tax account arrears.

The balance indicated (£532.21) is the total debt outstanding on your account, for the 2007/08 and 2008/09 financial years.

Only the 2007/08 debt had been passed to the bailiffs for recovery: taking into account the payments you have already made, the balance on that part of the debt is the lower amount of £36.50.

It is the Authority’s standard policy, when it is confirmed a debtor is in receipt of an appropriate State Benefit, to recall from the bailiffs and set for direct deductions from that benefit. This falls in line with the Authority’s anti-poverty strategy policy, where we avoid the most vulnerable citizens incurring additional costs and fees, and are able to set up an affordable and secure repayment arrangement.

I trust this reply is satisfactory. Should you have any further questions, please do not hesitate to contact us again.

Kind regards,

ALAN GRICE
Revenues Officer
0151 225 3777

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On Fri, Feb 15, 2013 at 1:15 PM, <advice@lgo.org.uk> wrote:

15 February 2013

Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,

You have again not answered the question of whether or not you have made a formal claim to the council for a back dated benefit payment.. I do not require copies of the complaints that you made in 2011/2010 as they are no longer of relevance to this complaint.

If you could please answer my question I will be happy to offer further advice but until then further correspondence regarding your previous complaint will not be responded to.
Yours sincerely
Katherine Jordan
Intake Team Leader
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15. februar 2013