Erik Ribsskog <eribsskog@gmail.com>
Klage/Fwd: Verify your HEY backup email
Erik Ribsskog <eribsskog@gmail.com> 18. juni 2021 kl. 10:02
Til: David Heinemeier Hansson <support@hey.com>
Kopi: “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, juridisk <juridisk@datatilsynet.no>
Hi,
I think this complaint should be sent to the Managing Director and not to some tech-person.
Someone with focus on custommer-support/operations, (at the top of the hiearchy), should reply to this, and not someone from a spesialiced department.
I think your department is there to support your operations-department, and your not meant to deal with custommers/citizens directly.
I think the operations-department is more used to dealing with cases like this.
So I wonder a bit if this a joke, (that I get a reply from a ‘nerd-department’).
This I want to complain about.
Please escalate this to a superior, (within the operations-department).
(I want to know the name of the internet-troll who has ordered/written this in my name.
And I want to know how you plan to improve, to avoid that problems like this happens again).
Erik Ribsskog
tir. 16. mar. 2021 kl. 17:10 skrev David Heinemeier Hansson <support@hey.com>:
Hey Erik,
I’m really sorry you’ve gone through this. I’m the CTO at Basecamp, and I’m glad we were able to cancel the account in question following our standard policy and use restrictions.
According to those same policies (https://hey.com/policies/privacy/), we do not hand over any user data without a court order. In this case, we wouldn’t even be able to produce any directly actionable data regardless, since the user did not supply their real name or any other identifying information. So it wouldn’t be much use anyway.
But if this incident becomes part of a criminal investigation, launched by authorities in your home country, then they can submit a court order to their American counterparts, and we can act upon that. Again, we don’t have any identifying information on the user, except the IP address, which you’d also need a court order to pursue a reveal through their ISP, if they happened to use a home account that can be traced in such a way (it’s very likely they did not, and instead used a VPN, in which case you will not be able to get anything there either).
I know this is frustrating. The internet is a double-edged sword.
If you face any future harassment from users on HEY that violates our use restrictions, please do reach out again, and we will investigate/cancel the account again.
{#HS:1454872097-7546058#}
On Mon, Mar 15, 2021 at 11:20 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
I think you sound a bit ‘lame’ when you say, that there’s nothing you can do, do find out, who these trolls are.
I’m sure your IT-department should be able to find this information.
If you send it a higher leader, then the IT-department would probably to this manager.
(I want to know the name, of the troll, who has ordered this, in my name.
And I want to know, how you’re going to improve, to avoid this problem from happening again, to me or other people).
Erik Ribsskog
PS.
I earlier, (when I lived in the UK), used to send a lot of emails to ic3/FBI.
But the problem was that they didn’t reply even once.
So it seems that IC3/FBI has to much to do.
And it’s possibly mostly for American citizens.
ons. 13. jan. 2021 kl. 21:40 skrev Kristin Aardsma <support@hey.com>: