Stikkord: Hey.com

Erik Ribsskog <eribsskog@gmail.com>

Klage/Fwd: Hei frøken

Erik Ribsskog <eribsskog@gmail.com> 4. desember 2021 kl. 13:25

Til: Chase Clemons <support@hey.com>

Kopi: juridisk <juridisk@datatilsynet.no>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, post <post@finkn.no>, sfovpost@statsforvalteren.no, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postkasse@datatilsynet.no, email@basecamp.com, support@basecamp.com, jason@hey.com

Hi,

I my last email I wrote that I wanted a reply from the Managing Director about this.

I can’t see that this has happened.

So this I want to complain about.

(I want to know the name of the internet-troll who has written/ordered this in my name.

And I want to know what you’re going to do, to avoid that something like this happens again).

Wh

Erik Ribsskog

man. 30. aug. 2021 kl. 13:55 skrev Chase Clemons <support@hey.com>:

Hey Erik!

I’m the manager for our customer support team. According to our policies (https://hey.com/policies/privacy/), we do not hand over any user data without a court order. In this case, we wouldn’t even be able to produce any directly actionable data regardless, since the user did not supply their real name or any other identifying information. So it wouldn’t be much use anyway.

But if this incident becomes part of a criminal investigation, launched by authorities in your home country, then they can submit a court order to their American counterparts, and we can act upon that. Again, we don’t have any identifying information on the user, except the IP address, which you’d also need a court order to pursue a reveal through their ISP, if they happened to use a home account that can be traced in such a way (it’s very likely they did not, and instead used a VPN, in which case you will not be able to get anything there either).

If you face any future harassment from users on HEY that violates our use restrictions, please do reach out again, and we will investigate/cancel the account again.

—

Chase | he/him | Basecamp.com & HEY.com Head of Support 👋

{#HS:1615123100-7709465#}

On Sat, Aug 28, 2021 at 10:14 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi,

like I told you last month.

I want the Managing Director to reply about this.

(I want to know the name of the internet-troll, who has ordered/written this, in my name.

And I want to know how you plan to improve, so that something similar doesn’t happen again).

Erik Ribsskog

tir. 25. mai 2021 kl. 14:35 skrev Chase Clemons <support@hey.com>:

Erik Ribsskog <eribsskog@gmail.com>

Klage/Fwd: Bestillinger m.m.

Erik Ribsskog <eribsskog@gmail.com> 29. november 2021 kl. 02:40

Til: juridisk <juridisk@datatilsynet.no>

Kopi: James Glazebrook <support@hey.com>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, post <post@finkn.no>, sfovpost@statsforvalteren.no, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postkasse@datatilsynet.no

Hei,

dette er trakassering som følge av identitetstyveri, (virker det som).

(Jeg har ikke kontaktet disse).

Vennligst rydd opp!

Med hilsen

Erik Ribsskog

PS.

Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det ikke

virker helt klart, hvem andre jeg burde sende om dette til, synes

jeg).

———- Forwarded message ———

Fra: Eriks Ofre <eriks.ofre@hey.com>

Date: søn. 5. sep. 2021 kl. 14:47

Subject: Bestillinger m.m.

To: <eribsskog@gmail.com>

Hei, ditt tibakestående fjolls. 

Vi kommer fortsette med å bestille ting m.m. i ditt navn helt til du har slettet våre og alle andres navn, epostadresser osv. fra bloggen din.

Det er også enkelte som vurderer å gi deg en solid omgang juling. Det er lett å ta seg inn hos deg.

Hilsen dine ofre

Erik Ribsskog <eribsskog@gmail.com>

Klage/Fwd: Verify your HEY backup email

Erik Ribsskog <eribsskog@gmail.com> 18. november 2021 kl. 21:16

Til: Chase Clemons <support@hey.com>

Kopi: juridisk <juridisk@datatilsynet.no>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, post <post@finkn.no>, sfovpost@statsforvalteren.no, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postkasse@datatilsynet.no

Hi,

in my last email I wrote that I wanted a reply from the Managing Director about this.

I can’t see that that has happened.

So that I have to complain about.

(I want to know the name of the internet-troll, who has written/ordered this, in my name.

And I want to know what you’re planning to do, to avoid that something like this happens again).

Erik Ribsskog

man. 19. jul. 2021 kl. 15:52 skrev Chase Clemons <support@hey.com>:

Hey Erik!

I’m Chase – Head of Support here at HEY.com. The account you listed in your email has already been cancelled.

According to our policies (https://hey.com/policies/privacy/), we do not hand over any user data without a court order. In this case, we wouldn’t even be able to produce any directly actionable data regardless, since the user did not supply their real name or any other identifying information. So it wouldn’t be much use anyway.

But if this incident becomes part of a criminal investigation, launched by authorities in your home country, then they can submit a court order to their American counterparts, and we can act upon that. Again, we don’t have any identifying information on the user, except the IP address, which you’d also need a court order to pursue a reveal through their ISP, if they happened to use a home account that can be traced in such a way (it’s very likely they did not, and instead used a VPN, in which case you will not be able to get anything there either).

If you face any future harassment from users on HEY that violates our use restrictions, please do reach out again, and we will investigate/cancel the account again.

—

Chase | he/him | Basecamp.com & HEY.com Head of Support 👋

{#HS:1573233498-7666244#}

On Thu, Jul 15, 2021 at 9:41 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi,

like I wrote to you on 18/6, I want this to be sent to the Managing Director.

(I want to know the name, of the internet-troll, who has ordered/written this, in my name.

And I want to know, how you plan to improve, to avoid that something like this happens again).

Erik Ribsskog

ons. 5. mai 2021 kl. 19:22 skrev Merissa D <support@hey.com>:

Erik Ribsskog <eribsskog@gmail.com>

Klage/Fwd: Verify your HEY backup email

Erik Ribsskog <eribsskog@gmail.com> 10. oktober 2021 kl. 07:11

Til: Chase Clemons <support@hey.com>

Kopi: “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, juridisk <juridisk@datatilsynet.no>, sfovpost@statsforvalteren.no

Hi,

in my last email I asked for this complaint to be sent to the Managing Director.

I can’t see that that has happened.

So that I have to complain about.

Please escalate this to the Managing Director now.

(I want to know the name of the internet-troll, who has written/ordered this, in my name.

And I want to know what you’re planning to do, to avoid that something like this doesn’t happen again).

Erik Ribsskog

 

man. 21. jun. 2021 kl. 14:57 skrev Chase Clemons <support@hey.com>:

Hey Erik!

I’m Chase – Head of Support here at HEY.com. The account you listed in your email has already been cancelled.

According to our policies (https://hey.com/policies/privacy/), we do not hand over any user data without a court order. In this case, we wouldn’t even be able to produce any directly actionable data regardless, since the user did not supply their real name or any other identifying information. So it wouldn’t be much use anyway.

But if this incident becomes part of a criminal investigation, launched by authorities in your home country, then they can submit a court order to their American counterparts, and we can act upon that. Again, we don’t have any identifying information on the user, except the IP address, which you’d also need a court order to pursue a reveal through their ISP, if they happened to use a home account that can be traced in such a way (it’s very likely they did not, and instead used a VPN, in which case you will not be able to get anything there either).

I know this is frustrating. The internet is a double-edged sword.

If you face any future harassment from users on HEY that violates our use restrictions, please do reach out again, and we will investigate/cancel the account again.

—

Chase | he/him | Basecamp.com & HEY.com Head of Support 👋

{#HS:1547002043-7638169#}

On Fri, Jun 18, 2021 at 3:02 AM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi,

I think this complaint should be sent to the Managing Director and not to some tech-person.

Someone with focus on custommer-support/operations, (at the top of the hiearchy), should reply to this, and not someone from a spesialiced department.

I think your department is there to support your operations-department, and your not meant to deal with custommers/citizens directly.

I think the operations-department is more used to dealing with cases like this.

So I wonder a bit if this a joke, (that I get a reply from a ‘nerd-department’).

This I want to complain about.

Please escalate this to a superior, (within the operations-department).

(I want to know the name of the internet-troll who has ordered/written this in my name.

And I want to know how you plan to improve, to avoid that problems like this happens again).

Erik Ribsskog

tir. 16. mar. 2021 kl. 17:10 skrev David Heinemeier Hansson <support@hey.com>:

Erik Ribsskog <eribsskog@gmail.com>

Klage/Fwd: Hei frøken

Erik Ribsskog <eribsskog@gmail.com> 29. august 2021 kl. 05:13

Til: Chase Clemons <support@hey.com>

Kopi: juridisk <juridisk@datatilsynet.no>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, sfovpost@statsforvalteren.no

Hi,

like I told you last month.

I want the Managing Director to reply about this.

(I want to know the name of the internet-troll, who has ordered/written this, in my name.

And I want to know how you plan to improve, so that something similar doesn’t happen again).

Erik Ribsskog

tir. 25. mai 2021 kl. 14:35 skrev Chase Clemons <support@hey.com>:

Hey Erik!

I’m Chase – Head of Support here at HEY.com. The account you listed in your email has already been cancelled.

According to our policies (https://hey.com/policies/privacy/), we do not hand over any user data without a court order. In this case, we wouldn’t even be able to produce any directly actionable data regardless, since the user did not supply their real name or any other identifying information. So it wouldn’t be much use anyway.

But if this incident becomes part of a criminal investigation, launched by authorities in your home country, then they can submit a court order to their American counterparts, and we can act upon that. Again, we don’t have any identifying information on the user, except the IP address, which you’d also need a court order to pursue a reveal through their ISP, if they happened to use a home account that can be traced in such a way (it’s very likely they did not, and instead used a VPN, in which case you will not be able to get anything there either).

I know this is frustrating. The internet is a double-edged sword.

If you face any future harassment from users on HEY that violates our use restrictions, please do reach out again, and we will investigate/cancel the account again.

—

Chase | he/him | Basecamp.com & HEY.com Head of Support 👋

{#HS:1523031788-7614168#}

On Mon, May 24, 2021 at 2:58 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hei,

dette er trakassering som følge av identitetstyveri, (virker det som).

(Jeg har ikke kontaktet disse).

Vennligst rydd opp!

Med hilsen

Erik Ribsskog

PS.

Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det ikke

virker helt klart, hvem andre jeg burde sende om dette til, synes

jeg).

———- Forwarded message ———

Fra: The HEY Team <support@hey.com>

Date: fre. 26. feb. 2021 kl. 07:10

Subject: Verify your HEY backup email

To: <e.ribsskog+250770(Sensurert av johncons-blogg)@gmail.com>

Hey there,

This is to confirm that e.ribsskog+250770(Sensurert av johncons-blogg)@gmail.com is the email you want to use for backup on your grisepuler.250770(Sensurert av johncons-blogg)bekkestua@hey.com HEY account. If you ever lose your password, that’s where we’ll email a reset link.

You must hit the link below to confirm that you received this email.

Yes, use this email for backup

Have questions or need help? Just reply to this email and the HEY Support Team will help you sort it out.

If you’re not Grisepuleren Erik Løvenbalk Ribsskog or you think this might be a mistake, you can remove your email from their account.

On Mon, May 24, 2021 at 2:54 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi,

like I’ve earlier told your collegue Kristin Aardsma.

I want a superior to have a look at this.

(I want to know who has ordered this, in my name.

And I want to know how you plan to improve, to avoid that something like this happens again).

Erik Ribsskog

søn. 14. feb. 2021 kl. 22:36 skrev Marcia B <support@hey.com>:

Erik Ribsskog <eribsskog@gmail.com>

Klage/Fwd: 15

Erik Ribsskog <eribsskog@gmail.com> 28. juli 2021 kl. 19:32

Til: Tony Giang <support@hey.com>

Kopi: juridisk <juridisk@datatilsynet.no>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>

Hi,

this sounds like you are trying to protect the criminals.

This I have to complain about.

I want a reply from the Managing Director about this.

(I want to know the name of the internet-troll, who has ordered/written this, in my name.

And I want to know how you plan to improve, to avoid that something like this happens again).

Erik Ribsskog

tor. 13. mai 2021 kl. 06:09 skrev Tony Giang <support@hey.com>:

Hey Erik,

I’m afraid we do not have anything else to share or tell you outside of what we have already shared with you back in March.

According to those same policies (https://hey.com/policies/privacy/), we do not hand over any user data without a court order. In this case, we wouldn’t even be able to produce any directly actionable data regardless, since the user did not supply their real name or any other identifying information. So it wouldn’t be much use anyway.

But if this incident becomes part of a criminal investigation, launched by authorities in your home country, then they can submit a court order to their American counterparts, and we can act upon that. Again, we don’t have any identifying information on the user, except the IP address, which you’d also need a court order to pursue a reveal through their ISP, if they happened to use a home account that can be traced in such a way (it’s very likely they did not, and instead used a VPN, in which case you will not be able to get anything there either).

I know this is frustrating. The internet is a double-edged sword.

If you face any future harassment from users on HEY that violates our use restrictions, please do reach out again, and we will investigate/cancel the account again.

Best,

– Tony

{#HS:1512109096-7603813#}

On Wed, May 12, 2021 at 11:06 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi,

if you could inform me the name of the troll, (and not only the ip-address), then that would be very fine.

I’m also wondering what you’re planing to do, so to avoid that this problem happens again, to me or other people.

I think it’s perhaps better if a superior looks at this, (they probably know how to sort with complaints like this).

Erik Ribsskog

lør. 20. feb. 2021 kl. 07:26 skrev Sylvia Chong <support@hey.com>:

Erik Ribsskog <eribsskog@gmail.com>

Klage/Fwd: Verify your HEY backup email

Erik Ribsskog <eribsskog@gmail.com> 16. juli 2021 kl. 04:41

Til: Merissa D <support@hey.com>

Kopi: juridisk <juridisk@datatilsynet.no>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>

Hi,

like I wrote to you on 18/6, I want this to be sent to the Managing Director.

(I want to know the name, of the internet-troll, who has ordered/written this, in my name.

And I want to know, how you plan to improve, to avoid that something like this happens again).

Erik Ribsskog

ons. 5. mai 2021 kl. 19:22 skrev Merissa D <support@hey.com>:

Hi Erik-

Sorry for the trouble!

The account referenced below was canceled in February.

If you have additional questions, please respond to this email and I’ll be happy to help.

Be well,

Merissa Dawson | Principal Support Rep | she/her | Austin, TX | Basecamp and HEY Support 👋

{#HS:1504608475-7596679#}

On Wed, May 5, 2021 at 10:54 AM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hei,

dette er trakassering som følge av identitetstyveri, (virker det som).

(Jeg har ikke kontaktet disse).

Vennligst rydd opp!

Med hilsen

Erik Ribsskog

PS.

Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det ikke

virker helt klart, hvem andre jeg burde sende om dette til, synes

jeg).

———- Forwarded message ———

Fra: The HEY Team <support@hey.com>

Date: søn. 14. feb. 2021 kl. 02:09

Subject: Verify your HEY backup email

To: <eribsskog+250770(Sensurert av johncons-blogg)@gmail.com>

Hey there,

This is to confirm that eribsskog+250770(Sensurert av johncons-blogg)@gmail.com is the email you want to use for backup on your 25077030568@hey.com HEY account. If you ever lose your password, that’s where we’ll email a reset link.

You must hit the link below to confirm that you received this email.

Yes, use this email for backup

Have questions or need help? Just reply to this email and the HEY Support Team will help you sort it out.

If you’re not 250770 (Sensurert av johncons-blogg) or you think this might be a mistake, you can remove your email from their account.

Erik Ribsskog <eribsskog@gmail.com>

Klage/Fwd: Langhelg

Erik Ribsskog <eribsskog@gmail.com> 28. juni 2021 kl. 12:41

Til: juridisk <juridisk@datatilsynet.no>

Kopi: James Glazebrook <support@hey.com>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>

Hei,

dette er trakassering som følge av identitetstyveri, (virker det som).

(Jeg har ikke kontaktet disse).

Vennligst rydd opp!

Med hilsen

Erik Ribsskog

PS.

Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det ikke

virker helt klart, hvem andre jeg burde sende om dette til, synes

jeg).

———- Forwarded message ———

Fra: Erik 250770(Sensurert av johncons-blogg) Ribsskog <erik.250770(Sensurert av johncons-blogg).ribsskog@hey.com>

Date: tir. 30. mar. 2021 kl. 21:38

Subject: Langhelg

To: <eribsskog@gmail.com>

Nå er det snart langhelg, og vi tenkte vi skulle legge inn minst 100 bestillinger på abonnement i ditt navn i løpet av langhelgen. Er mange steder som ikke kjører kredittsjekk. 🙂

Du kan også denne gangen velge 3 selv istedet for at vi velger 100, men du foretrekker vel 100. 🙂 Frist for å velge 3 er skjærtorsdag kl 08:00.

Vi kommer ikke til å skrive inn epostadressen din i bestillingene denne gangen, så du får vente i spenning til ting begynner å komme frem til (Sensurert av johncons-blogg). 🙂

Hvorfor gjør vi dette? Fordi du har lagt ut navnene og epostadressene våre på homsebloggen din. 

Erik Ribsskog <eribsskog@gmail.com>

Klage/Fwd: Verify your HEY backup email

Erik Ribsskog <eribsskog@gmail.com> 28. juni 2021 kl. 12:33

Til: juridisk <juridisk@datatilsynet.no>

Kopi: James Glazebrook <support@hey.com>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>

Hei,

dette er trakassering som følge av identitetstyveri, (virker det som).

(Jeg har ikke kontaktet disse).

Vennligst rydd opp!

Med hilsen

Erik Ribsskog

PS.

Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det ikke

virker helt klart, hvem andre jeg burde sende om dette til, synes

jeg).

———- Forwarded message ———

Fra: The HEY Team <support@hey.com>

Date: tir. 30. mar. 2021 kl. 21:03

Subject: Verify your HEY backup email

To: <eribssko.g+250770(Sensurert av johncons-blogg)@gmail.com>

Hey there,

This is to confirm that eribssko.g+250770(Sensurert av johncons-blogg)@gmail.com is the email you want to use for backup on your erik.250770(Sensurert av johncons-blogg).ribsskog@hey.com HEY account. If you ever lose your password, that’s where we’ll email a reset link.

You must hit the link below to confirm that you received this email.

Yes, use this email for backup

Have questions or need help? Just reply to this email and the HEY Support Team will help you sort it out.

If you’re not Erik 250770(Sensurert av johncons-blogg) Ribsskog or you think this might be a mistake, you can remove your email from their account.

Erik Ribsskog <eribsskog@gmail.com>

Klage/Fwd: Verify your HEY backup email

Erik Ribsskog <eribsskog@gmail.com> 21. juni 2021 kl. 06:54

Til: juridisk <juridisk@datatilsynet.no>

Kopi: James Glazebrook <support@hey.com>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>

Hei,

dette er trakassering som følge av identitetstyveri, (virker det som).

(Jeg har ikke kontaktet disse).

Vennligst rydd opp!

Med hilsen

Erik Ribsskog

PS.

Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det ikke

virker helt klart, hvem andre jeg burde sende om dette til, synes

jeg).

———- Forwarded message ———

Fra: The HEY Team <support@hey.com>

Date: fre. 19. mar. 2021 kl. 08:28

Subject: Verify your HEY backup email

To: <e.ribs.skog@gmail.com>

Hey there,

This is to confirm that e.ribs.skog@gmail.com is the email you want to use for backup on your erik.psykose@hey.com HEY account. If you ever lose your password, that’s where we’ll email a reset link.

You must hit the link below to confirm that you received this email.

Yes, use this email for backup

Have questions or need help? Just reply to this email and the HEY Support Team will help you sort it out.

If you’re not Erik Psykose or you think this might be a mistake, you can remove your email from their account.